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We are currently experiencing issues with uploading on the services in the Global region. It might happen to portals in this region that uploads are successful but are not displayed in the Asset bank. We are working hard on the solution of this problem and will keep you updated on the progress.

We are currently experiencing issues with uploading on the services in the Global region. It might happen to portals in this region that uploads are successful but are not displayed in the Asset bank. We are working hard on the solution of this problem and will keep you updated on the progress.

This ticket has been resolved and was part of a business continuity test.

A fix has been implemented and we are monitoring the results.

We are currently experiencing issues with SSO on the services in the US region. It might happen to portals in this region that SSO will be unavailable, mainly Google SSO. We are working hard on the solution to this problem and will keep you updated on the progress.

This ticket has been resolved and was part of a business continuity test.

A fix has been implemented and we are monitoring the results.

We are currently experiencing issues with SSO on the services in the US region. It might happen to portals in this region that SSO will be unavailable, mainly Google SSO. We are working hard on the solution to this problem and will keep you updated on the progress.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

RESCHEDULED FROM MAY 10th TO MAY 24thOn Saturday, May 24th between 9:00 and 18:00 CEST 2025, we planned maintenance on our Studio module.This means the services of Bynder Studio might occasionally not be available during this time frame.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are currently experiencing issues with our search bar. When searching using the search bar, you search might fail and result in an error message. We are working hard on the solution of this problem and will keep you updated on the progress.

We have identified and solved the issue. All services are working again as they should be.

A fix has been implemented and we are monitoring the results.

We are currently experiencing issues with our Studio Solution on the services in the Global region. Portals in this region might experience problems loading the Studio Solution. We are working hard to solve this problem and will keep you updated on the progress.

We have identified and solved the issue. All services are working again as they should be.

We are currently experiencing issues with the Integration Hub settings page. As a result, it may not be possible to create new integrations or update existing ones at this time. Our team is actively working on a solution, and we will keep you updated on our progress.

This incident has been resolved.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are currently investigating this issue.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are currently investigating this issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are continuing to investigate this issue.

We're investigating an issue with certain public links that may not be accessible and may not allow assets to be downloaded from those links and/or from within the DAM. This may also affect public links retrieval via the API, as well as within other solutions of Bynder.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

We are currently experiencing issues with Print Brand Templates on the services in the all regions. It might happen to portals with Print Brand templates that creating a template asset will not save. We are working hard on the solution of this problem and will keep you updated on the progress.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently experiencing issues with portal settings on the services in all regions. It might happen to portals that the portal settings, such as quick links, will not load. We are working hard on the solution of this problem and will keep you updated on the progress.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently experiencing issues with Similarity Search on our Global cluster. It might happen to portals in this region that Similarity Search is not working. We are working hard on the solution to this problem and will keep you updated on the progress.

All services are working again as they should be.

We are currently experiencing issues with recently created DAT links. Older links are not affected. It might happen to portals that recently created DAT links will show a "Validation Error" message. We are working hard on the solution to this problem and will keep you updated on the progress.

All services are working again as they should be.

The fix has been deployed, we are monitoring the status.

We are currently experiencing issues with Studio on the services in the EU-only region. It might happen to portals in this region that Studio shows a "Something went wrong" notification. We are working hard on the solution to this problem and will keep you updated on the progress.

This incident has been resolved.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

We are currently experiencing issues with navigating the Asset bank on the services in the Global region. It might happen to portals in this region that users experience so loading or potential 502 errors. We are working hard on the solution to this problem and will keep you updated on the progress.

This service is working again as it should be.

A fix has been implemented, we are monitoring the situation.

We are currently experiencing issues with navigating the Assetbank on the services in the Global region. It might happen to portals in this region that users experience 502 errors. We are working hard on the solution to this problem and will keep you updated on the progress.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently experiencing delays uploading new media into the asset bank. Our tech team are working hard on having this issue resolved as quickly as possible. We apologize for any inconvenience this may cause you.

All services are working again as they should be.

The error rate went down, we are monitoring the situation.

We are currently experiencing issues with API calls to the api/v4/metaproperties endpoint that may result in 502 errors for users in the US on services in the Global region. Portals in this region may encounter 502 errors when using this API endpoint. We are actively working on a solution and will keep you updated on our progress.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently experiencing issues with the workflow module. Users might experience errors when creating a new job. However, the job will be available in the UI / API after receiving an error. We are working hard on the solution of this problem and will keep you updated on the progress.

We have identified and solved the issue. All services are working again as they should be.

We are continuing to investigate the issues impacting the Mass Uploader service, which remains unavailable across all regions. Our engineering teams are prioritizing this incident and will resume investigation with additional resources during Amsterdam morning hours to ensure a thorough resolution. In the meantime, customers can continue to upload using the regular front-end uploader or via the API, which are functioning as expected. We apologize for any inconvenience and appreciate your patience as we work toward a resolution. Further updates will be provided first thing in the morning Amsterdam time as they become available.

We are still running some additional tests in order to be sure we can release a fix asap. More updates to follow shortly.

The issue has been identified and we are currently testing a fix in our testing environments. More updates to come within the hour.

The Mass Uploader service is currently under investigation due to failures across all regions. The issue is isolated to this specific uploader, while all other services remain fully operational. Our teams are actively working to identify the root cause and implement a resolution. We'll provide another update shortly.

We have identified and solved the issue. All services are working again as they should be.

We are currently experiencing issues with the Content Workflow module. The performance of Content Workflow might not be as expected on your portal. We are investigating this problem and will keep you updated on the progress.

This incident has been resolved.

When making an API call to the endpoint /api/v4/metaproperties/, you may encounter a 502 error, preventing the operation from completing successfully. Workaround: As a temporary solution, you can make the necessary metaproperty changes directly in the Taxonomy Management section of the portal, as a logged-in administrator. Our technical teams are actively working on resolving this issue as quickly as possible. We sincerely apologize for any inconvenience this may cause.

This incident has been resolved.

A fix has successfully been implemented. Links are working again. We'll be monitoring the results.

The issue has been identified and a fix is being implemented.

We are currently investigating an issue with DAT specific predictable URL links that may not load in the browser. We'll provide an update on this problem asap.

This incident has been resolved.

We would like to inform you that the majority of the broken assets have been restored. We will continue working on restoring the remaining assets and will provide you with updates as soon as we have more information.

We are monitoring the results

We have identified the issue and implemented a fix that will prevent the issue for future uploads. Our next step is to investigate how we can fix the issue for broken assets that were uploaded between 5AM-10AM UTC.

It may take longer for asset previews to appear in the DAM. Uploaded assets may not be converted which may result in uploads that can't be finished and/or assets not having a preview after upload. Our tech teams are working hard on having this issue resolved as quickly as possible. We apologize for any inconvenience this may cause you.

This incident has been resolved.

You may get to see an error message when creating a job based on job preset resulting in the job not being created. Our tech teams are working hard on having this issue resolved as quickly as possible. We apologize for the inconvenience this may cause you.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently experiencing issues with Content Workflow on the services in the Global region. It might happen to portals in this region that they experience intermittent Connectivity issues. We are working hard on the solution of this problem and will keep you updated on the progress.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently investigating an issue in which uploads seem to be failing or getting stuck at conversion.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

It has been reported that users experience slow behaviour on the Global cluster. It might happen to portals in this region that the portal is responding slower as expected or shows an error (502). We are working hard on the solution of this problem and will keep you updated on the progress.

This incident has been resolved.

You may see missing/broken thumbnails on your DAM overview page and no preview when opening these assets. Our tech teams are working hard on having this issue resolved as quickly as possible. We apologize for any inconvenience this may cause you.

We have identified and solved the issue. All services are working again as they should be.

We are currently experiencing issues with delays in video conversions on our EU-Only and US-Only services. It might happen to portals in this regions that videos will not have a preview after upload. We are working on the solution.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently experiencing issues in our EU-only region. Users might experience general performance issues and might not be unable to login. We are working hard on getting these issues resolved.

This incident has been resolved.

We are currently investigating an issue in which the Navigation Header does not load for global portals.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently seeing some delays when accessing or navigating within portals, which are on our Global services. You may encounter login as well as general performance issues when accessing and using your portal. It might also happen that the navigation header will fail to load. We are investigating the root cause and will continue to provide updates as the investigation develops.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently experiencing issues with uploads and downloads in our EU region. Customers might experience previews not being generated for recent uploads and might be unable to download files. We are working hard on getting this resolved.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

We are currently experiencing issues with the header and other components might be affected on the services in the Global region. It might happen to portals in this region that your portal is not loading correctly or an error is shown. We are working hard on the solution of this problem and will keep you updated on the progress.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We see some delays when accessing or navigating within portals, which are on our Global services. You may encounter login as well as general performance issues when accessing and using your portal. We are investigating the root cause and will continue to provide updates as the investigation develops.

This incident has been resolved.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

We are continuing to work on a fix for this issue. While we have already seen improvements, there are still a few areas we need to fully resolve. We will post another status update shortly.

We are currently experiencing issues with showing stored assets within your portal on the services in the Global region. It might happen to portals in this region that no assets are shown when you load your portal. We are working hard on the solution of this problem and will keep you updated on the progress.

This incident has been resolved.

We are currently experiencing issues with showing stored assets within your portal on the services in the Global region. It might happen to portals in this region that no assets are shown when you load your poratel. We are working hard on the solution of this problem and will keep you updated on the progress.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to investigate this issue at this time.

We are currently experiencing issues with thumbnail creation on the services in the global region. It might happen to portals in this region that thumbnails generation will be delayed. We are working hard on the solution of this problem and will keep you updated on the progress.

This incident has been resolved.

We see some delays when accessing or navigating within portals, which are on our EU-only services. You may encounter login as well as general performance issues when accessing and using your portal. We are investigating the root cause and will continue to provide updates as the investigation develops.

This incident has been resolved.

The issue that caused Bynder portals to be incorrectly flagged as malicious has now been resolved. If you are still seeing the warning, please try restarting your browser. We are working closely with both Amazon and Google to prevent this issue from happening again in the future.

When running into this error message, please report this as a false positive. The number of reports on false positives influences how fast the error will be lifted. When you encounter the warning, click on “More details” and then select the option “Let us know if you think there’s been a mistake and that this site doesn’t pose a danger” to report it directly to Google. Please note that other browsers, as well as Incognito mode in Google Chrome, do not display this error.

Google has incorrectly flagged Bynder portals as malicious, which may result in a red screen warning, stating "Dangerous site" when accessing your Bynder portal. We have submitted a report to Google to resolve this issue as quickly as possible. Other browsers, as well as Incognito mode in Google Chrome, do not display this error.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently experiencing issues with the navigation header on the services in the global region. It might happen that the navigation header does not load or loads slowly. We are working hard on the solution of this problem and will keep you updated on the progress.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently experiencing issues with headers on the services in the Global region. It might happen to portals in this region that the header does not load or loads slowly. We are working hard on the solution of this problem and will keep you updated on the progress.

We have successfully resolved the problems for our Global clusters too. All portals in all regions should work as expected again. If you are still experiencing any interruptions, please contact Support.

Over the weekend, we made significant progress in addressing the issues with our Brand Guidelines module. While we have successfully resolved the problems for our EU-only and US-only clusters, we are still encountering challenges with the permission service for our global clusters. We are actively working on a solution and will keep you updated on our progress.

We will be performing database updates over the weekend (specifically on Sunday, 9AM - 9PM CET). To prevent any disruption to your content, the editing experience will be temporarily locked during this period. An in-app UI message will be displayed to users to keep them informed. All services will resume as normal on Monday. (note: not all services have been restored, see update)

We are currently experiencing an issue with our permission service in our Brand Guidelines modules, which is intermittently affecting a subset of customers across all clusters. Issue Summary: The problem is related to the permission service that manages content access. This is causing intermittent loading issues for some users and preventing access to content for others who should have it. Our team is fully mobilized and working diligently to stabilize the permission service and restore consistent access for all users. This is our top priority and we are dedicating extensive resources to enhance the stability and performance of this service and its underlying database. If you’re affected by this issue, please contact our Support team and provide links to the impacted guides. This will help us troubleshoot more effectively and address the issue promptly. Rest assured, all of your guidelines content remains intact and secure. We appreciate your patience and are committed to resolving this as swiftly as possible.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

We are currently investigating an issue with AI-recognized tags within the Asset Detail View.

This incident has been resolved.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are currently experiencing issues with portals or headers loading on the services in the global region. It might happen to portals in this region that headers do not load within our global portals. We are working hard on the solution of this problem and will keep you updated on the progress.

This incident has been resolved.

We have identified all affected content items and have repaired them to the best of our abilities. Please contact Support in case of any specific issues for further assistance.

We are continuing to work on the issue and have made progress in developing a solution to address the affected data. Our efforts today have shown encouraging improvements with the affected data, and we are planning to take further steps tomorrow to move closer to a resolution. We will keep monitoring the situation closely and provide updates as they become available. Please contact our support team in case of any specific issues for further assistance.

We have identified all affected content items. In the Content Workflow module UI, you'll see a message on the item editor if your item is impacted. We will keep monitoring the situation closely before resolving this incident and provide additional updates separately to affected customers.

We've been working on identifying affected content items and set them to read only mode for now while we work to fully resolve the formatting issues we had identified. We will provide another update once this is the case.

A fix has been implemented and service has been restored. Some content pages may still have formatting issues. We're still addressing those. Please contact support in case of any specific issues for further assistance. We'll be monitoring the results and provide another final update asap to close out this incident.

We are continuting our tests and we are taking additional time to ensure a proper fix can be implemented asap.

The issue had been identified and we're currently in the process of testing a potential fix. More updates to come shortly.

As a result of our investigation, the Content Workflow module will be temporarily inaccessible while we work to resolve the issue. Our teams are actively working on identifying the root cause and implementing a fix. We will provide an update as soon as more information is available. We appreciate your patience and understanding as we address this matter. For real-time updates, please keep an eye on this status page.

We're currently investigating an issue affecting the layout and display of content when editing items. We'll provide an update shortly.

This incident has been resolved.

We are currently experiencing an issue with Bynder's website. This does not affect accessing your custom Bynder DAM. We apologize for any inconvenience this may cause and appreciate your patience. We will provide updates as soon as more information is available.

This incident has been resolved.

We are continuing to work on a fix for this issue.

We are currently experiencing degraded performance with our Brand Guidelines module, which manifests as slow loading times and intermittent content access issues. Specifically, users are encountering problems such as: - Chapters and pages not loading content as expected (Unauthorized access messages) - Guides displaying fewer chapters and pages than available in the sidebar - Prompts requiring login for publicly accessible content Root Cause: The root cause of these issues has been identified as a problem within the infrastructure of the Brand Guidelines permissions service, which is responsible for managing visibility restrictions. Short-Term Measures: We are implementing a series of temporary fixes to mitigate disruptions while we work on a comprehensive solution to address the root cause. Our team will closely monitor these interim measures and make adjustments as necessary to minimize impact on your experience. We appreciate your patience and understanding as we work diligently to resolve this issue and restore optimal performance of the module.

We are experiencing issues with our log-in services. Users might experience longer loading times or time-out errors when trying to log onto the portal. We are working hard on getting this resolved.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently experiencing issues with the header on the services in the global region. It might happen to portals in this region that the header will not load. We are working hard on the solution of this problem and will keep you updated on the progress.

This incident has been resolved.

Users trying to log in to Bynder may experience issues and/or reloads as well as degraded portal experience. Our tech teams have identified the issue and are working hard on having this resolved as quickly as possible. We apologize for any inconvenience this may cause you.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently experiencing issues with the header on the services in the global region. It might happen to portals in this region that the header will not load. We are working hard on the solution of this problem and will keep you updated on the progress.