Built Technologies

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Historical record of incidents for Built Technologies

Report: "Built Support - Phone Outage"

Last update
identified

We are experiencing a temporary outage with our phone lines and are working with our third-party provider to resolve this as soon as possible. Our Support team is available for immediate assistance via in-app chat. We apologize for this inconvenience and appreciate your patience while we work to get this resolved.

Report: "CLA login blocked for SSO users"

Last update
resolved

As of 2:37 PM CT we’ve confirmed full resolution of the incident that had blocked SSO users from logging into CLA beginning at roughly 1:40 PM CT. Thank you for your patience. We apologize for any inconvenience this caused.

monitoring

At approximately 2:10 PM CT we implemented a fix for the incident that had blocked SSO users from logging into CLA beginning at roughly 1:40 PM CT. We are closely monitoring the situation to ensure the issue is fully resolved. Thank you for your patience during this time. We apologize for any inconvenience this has caused.

identified

We have identified the cause of the incident blocking SSO accounts from accessing CLA. We are working on a solution that will restore full functionality, which we estimate will take effect at roughly 2:15 PM CT. We apologize for any inconvenience and will keep you informed as we have more information. Thank you for your understanding as we work to resolve the issue.

Report: "CLA+ & Construction Financials Borrower submission rule issue"

Last update
resolved

We have resolved the issue impacting CLA+ and Project Financials, causing borrower submission rules not to appear on draws created on 5/5 or 5/6. The issue is resolved for any new draws that are created. Please discard and recreate any draws that were created on 5/5 or 5/6 that are part of workflows which contain borrower submission rules

identified

We have identified the cause of an incident impacting CLA+ and Project Financials, causing borrower submission rules not to appear on draws created yesterday or today (5/5-6). When creating new draws, you can temporarily work around this issue by editing and re-saving any workflows w/ borrower submission rules. Draws created prior to yesterday (i.e. before 5/5) are functioning correctly. We apologize for any inconvenience and will keep you informed as we have more information. Thank you for your understanding as we work to resolve the issue.

Report: "CLA+ Draw Approval Status Change Errors"

Last update
resolved

We’ve confirmed full resolution of the incident blocking status changes on draws requiring approvals via our CLA+ and Deal Management products. Thank you for your patience. We apologize for any inconvenience this caused.

identified

We have identified the cause of the incident blocking status changes on draws requiring approvals via our CLA+ and Deal Management products. We are working on a solution that will restore full functionality. We apologize for any inconvenience and will keep you informed as we have more information. Thank you for your understanding as we work to resolve the issue.

Report: "Interruption to Pay Application and Invoice E-Sign Services"

Last update
resolved

We have confirmed that services for e-signing pay applications, lien waivers, and invoice submissions have been fully restored. This incident is now resolved.

monitoring

We are seeing signs of recovery for the issue impacting users’ ability to e-sign pay applications, lien waivers, and submit invoices. We are continuing to monitor the situation to confirm full restoration of services.

investigating

We are currently investigating an issue affecting users’ ability to e-sign pay applications, lien waivers, and invoices. We will provide updates as we work toward a resolution.

Report: "Projects Grid Outage"

Last update
resolved

We have resolved the incident identified at 9:45 AM CT on 4/7 impacting construction payments. This solution has restored full functionality for subcontractors and vendors who were previously unable to access their projects. We apologize for any inconvenience and thank you all for your understanding. Should you have any additional questions please contact our Support Team via in-app chat or by calling 800-655-8138 for assistance.

identified

We have identified the cause of the incident identified at 9:45 AM CT on 4/7 impacting construction payments, leaving subcontractors and vendors unable to access their projects. We are working on a solution that will restore full functionality. We apologize for any inconvenience and will keep you informed as we have more information. Thank you for your understanding as we work to resolve the issue.

investigating

We are currently investigating the cause of an incident identified at 9:45 AM CT on 4/7 impacting Construction Financials and Payments, leaving subcontractors and vendors unable to access their projects. At this time we do not know the cause of the incident or have an estimated time for resolution. We will provide updates as we have them, and we appreciate your patience while we work to resolve the issue.

Report: "Procore Pay App Sync Issues"

Last update
resolved

As of 9:45 AM CT on 4/2 we’ve confirmed full resolution of the issue that had been blocking the import of projects, commitments, and pay apps from Procore into Built Payment Management. Any failed imports or syncs have been automatically re-run, and your data should be up-to-date.

identified

We have identified the cause of the incident identified at 2:18 PM CT on 4/1 impacting Payment Management, causing some users to be blocked from importing projects and commitments, in addition to syncing pay apps from Procore. We are working on a solution that will restore full functionality and expect to have it implemented by 12 PM CT 4/2. We apologize for any inconvenience and will keep you informed as we have more information. Thank you for your understanding as we work to resolve the issue.

Report: "Unable to send lien waivers within Payment Management and Project Financials"

Last update
resolved

At 8:21 AM (CT) on Monday, March 10th, we identified an incident causing issues creating and sending lien waivers via Project Financials and Payment Management. As of 8:53 AM (CT) this issue has been resolved and full functionality has been resorted. We apologize for any inconvenience this may have caused and appreciate your patience.

identified

All users of Project Financials and Payment Management may currently be experiencing issues creating and sending lien waivers. As of 8:21 AM (CT) on Monday, March 10th, our engineers detected the issue and are actively working on a resolution. We apologize for any inconvenience this may cause and appreciate your patience while we work to resolve this.

Report: "Issues with Access to Reporting"

Last update
resolved

The issue affecting users’ ability to access reports has been successfully resolved, and all users should now have full access. However, some reports scheduled or triggered to be delivered via email between 1:20 PM and 2:15 PM CST may not have been processed. If these reports are critical, we recommend logging into Built to review any activity that has taken place.

identified

We are aware of an issue affecting users’ ability to access the Reporting tab and are actively working on a resolution. We appreciate your patience and will provide updates as soon as possible.

Report: "Issues Viewing and Uploading Files"

Last update
resolved

We have confirmed full resolution of the issue that had caused data delays and difficulties uploading and viewing files. Thank you for your patience. We apologize for any inconvenience this caused

monitoring

At 11:55 AM CT we implemented a fix that restores full functionality, allowing users to upload and view files while ensuring real-time data. We are closely monitoring the situation to ensure the issue remains fully resolved. Thank you for your patience. We apologize for any inconvenience this caused

identified

At 10:30 AM CT we implemented a partial fix that allows users to upload and view files. However, we're still experiencing data delays, so reporting, grid views and search results may be out-of-date. We continue to work towards a full resolution and will keep you updated on progress. Thank you for your patience during this time.

identified

As of 9:30 AM CT we have identified the cause of the incident driving some users to experience issues uploading and viewing files within Built. We are working on a solution that will restore full functionality. We appreciate your patience and thank you for your understanding.

identified

As of 9:30 AM CT we have identified the cause of the incident driving some users to experience issues uploading and viewing files within Built. We are working on a solution that will restore full functionality. We appreciate your patience and thank you for your understanding.

identified

As of 9:30 AM CT we have identified the cause of the incident driving some users to experience issues uploading and viewing files within Built. We are working on a solution that will restore full functionality. We appreciate your patience and thank you for your understanding.

investigating

As of 8:00 AM CT some users are experiencing issues uploading and viewing files within Built. Our team is actively investigating the issue and working towards a resolution. We appreciate your patience and thank you for your understanding.

Report: "Errors Signing Payment Applications"

Last update
resolved

As of 9:38 AM CST the issue causing errors when signing pay applications in Project Financials and Payment Management has been resolved. Thank you for your patience and understanding.

investigating

We are aware of an issue affecting Built’s Project Financials and Payment Management customers that is causing errors when signing pay applications. Our team is actively working on a resolution and will provide updates as soon as possible. Thank you for your patience and understanding.

Report: "Blank Screen Error"

Last update
resolved

As of 2:30 PM CT we've confirmed full resolution of the issue that caused some users to intermittently see blank screens upon logging into Built. Thank you for your patience. We apologize for any inconvenience this caused.

monitoring

At approximately 2 PM CT we implemented a fix for the issue that caused some users to intermittently see blank screens upon logging into Built. We are closely monitoring the situation to ensure the issue is fully resolved.

investigating

We are currently investigating an issue that is causing some users to see a blank screen upon logging into Built. In most cases, the issue resolves itself within 5–10 minutes. If you encounter this problem, we recommend waiting a few minutes and trying to log in again. Our team is actively working to identify the root cause and implement a resolution as quickly as possible.

Report: "Issues Creating Pay Applications"

Last update
resolved

As of approximately 5 PM CT on 1/16 we have confirmed resolution of the issue affecting Built Payment Management and Project Financials, impacting users' abilities to create pay applications. Thank you for your patience. We apologize for any inconvenience this caused.

monitoring

At approximately 2:30 PM CT we implemented a fix for the incident that made users unable to create pay applications in Built Payment Management and Project Financials. We are closely monitoring the situation to ensure the issue is fully resolved. Thank you for your patience during this time. We apologize for any inconvenience this has caused.

investigating

We are investigating an issue identified at 11:20 AM CT, making users unable to create pay applications in Built Payment Management and Project Financials. The issue stems from a third-party vendor, and we are working with them to resolve it as quickly as possible. We apologize for the inconvenience and appreciate your patience.

Report: "Issue with creating pay applications in BPM/FPM"

Last update
resolved

The issue affecting Built Payment Management and Project Financials has been identified and resolved as of 4 PM CST on Tuesday, January 14th, 2025. Users are now able to successfully create pay applications without any issues. If you have any questions or continue to experience problems, please contact our support team. Thank you for your patience.

identified

The issue affecting Built Payment Management and Project Financials has been identified, and users should now be able to create pay applications. Please note that this may still be an intermittent issue. If you encounter any difficulties, we recommend retrying the action. If you continue to experience problems or have any questions, please contact our support team. Thank you for your patience and understanding.

investigating

We are currently investigating the cause of an incident identified at 10:50 AM CT impacting Built Payment Management and Project Financials causing issues for some users as they attempt to create a pay application. We apologize for any inconvenience this may cause and are working to resolve the issue as quickly as possible.

Report: "File Upload Failures"

Last update
resolved

As of 12:10 PM CT we've confirmed full resolution of the incident impacting Built Payment Management, Project Financials, and Premium CRE, which caused issues for some users as they created or uploaded files. We are working on backfilling all pay applications that failed to create due to an integration. Thank you for your patience during this time. We apologize for any inconvenience this has caused.

identified

We have identified the cause of and are deploying a fix to the incident identified at 10:50 AM CT impacting Built Payment Management, Project Financials, and Premium CRE, causing issues for some users as they create or upload files. We estimate that this fix will be fully implemented in 45 minutes. Thank you for your patience during this time. We apologize for any inconvenience this has caused.

investigating

We are currently investigating the cause of an incident identified at 10:50 AM CT impacting Built Payment Management, Project Financials, and Premium CRE, causing issues for some users as they create or upload files. We apologize for any inconvenience this may cause and are working to resolve the issue as quickly as possible.

Report: "Built Login Issues"

Last update
resolved

The AWS issue impacting login to Built products has been resolved. Users should now be able to access Built. If you experience any further issues logging in, please don’t hesitate to reach out to our support team - support@getbuilt.com

monitoring

AWS has reported signs of recovery, but Built users may still experience intermittent login issues. If you encounter an error while logging in, we recommend retrying. We are closely monitoring the situation to ensure a full recovery.

identified

We have confirmed that the login issues impacting Built users stem from issues from our cloud infrastructure provider, Amazon Web Services (AWS). AWS has stated that they are investigating the issue and are working towards recovery. We will be monitoring AWS’s status and will provide updates as they become available.

investigating

We are currently investigating an issue affecting users’ ability to log in to Built. We are actively working to resolve this issue, and we will provide updates as soon as more information becomes available.

Report: "Blank Budgets on Some Master Guidance Lines of Credit"

Last update
resolved

We’re pleased to inform you that we have identified the root cause of the issue impacting some Master Guidance Lines of Credit and have successfully resolved it. We apologize for the inconvenience caused and appreciate your patience. If you experience any further issues, please contact our Support Team at 800-655-8138. Thank you for your understanding.

identified

We’re currently experiencing an issue impacting some Master Guidance Lines of Credit, which may prevent users from viewing the budget. Our team is actively working to resolve this as quickly as possible. We apologize for the inconvenience and appreciate your patience.

Report: "Project Financials - User Interface Issue"

Last update
resolved

We've confirmed full resolution of the issue impacting Project Financials. Thank you for your patience. We apologize for any inconvenience this caused.

identified

We have identified the cause of the incident causing the wrong user interface to load when users access Project Financials. We are working on a solution that will restore full functionality.   We apologize for any inconvenience and will keep you informed as we have more information. Thank you for your understanding as we work to resolve the issue

Report: "Data Latency Issues"

Last update
resolved

We’ve confirmed full resolution of the incident. All data has been refreshed and is now up-to-date. Thank you for your patience. We apologize for any inconvenience this caused.

monitoring

At approximately 2:30 PM CT we implemented a fix for the incident, and all Built products are now fully operational. Data updated between 11:30 AM - 2:30 PM CT is currently being refreshed, so some data discrepancies may still remain. Thank you for your patience during this time. We will provide a final update to confirm when all data is refreshed and up to date.

identified

We have identified the cause of the incident causing data lags across Built Payment Management and Financial Project Management, impacting Reporting, the Payables grid, and Transaction tab, as well as impacting all notifications and reminders. We are working on a solution that will restore full functionality and will provide updates as soon as we have them.

Report: "Login issues for users w/ text message MFA"

Last update
resolved

As of 1:05 PM CT on 10/25 Verizon wireless has confirmed resolution of the issue causing delayed MFA text messages, blocking some Built users from logging into their accounts.

identified

An issue with one of Built's vendors, Amazon Web Services, is blocking some Built users from receiving the valid MFA code text messages required to log into their accounts. This issue has been occurring intermittently since 12 PM CDT 10/25. Amazon is aware of the issue and is working to resolve it. We appreciate your patience. We will provide updates as soon as we receive them.

Report: "Login issues for users w/ text message MFA"

Last update
resolved

The issue blocking some Built users from receiving the valid MFA code text messages required to log into their accounts was resolved at 5:31 PM CT on 10/24.

identified

An issue with one of Built's vendors, Amazon Web Services, is blocking some Built users from receiving the valid MFA code text messages required to log into their accounts. Amazon is aware of the issue and is working to resolve it. We appreciate your patience. We will provide updates as soon as we receive them.

Report: "Login issues for users w/ text message MFA"

Last update
resolved

As of 12:01 PM CT on 11/24 we've confirmed resolution of the incident identified at 11:30 AM CT that impacted all Built products, blocking some users with text message MFA enabled from logging into their accounts. Thank you for your patience. We apologize for any inconvenience this caused.

investigating

We are currently investigating an incident identified at 11:30 AM CT on 11/24 that impacts all Built products, blocking some users with text message MFA enabled from logging into their accounts . We apologize for any inconvenience this may cause and are working to resolve the issue as quickly as possible.

Report: "Unable to access Payment Settings"

Last update
resolved

As of 1:48 PM CT we've confirmed full resolution of the issue preventing users from accessing payment settings and managing linked bank accounts. We apologize for any inconvenience this caused.

investigating

We are aware of an issue where users are unable to access their payments settings and manage their linked bank accounts. We are working to resolve the issue as quickly as possible.

Report: "Payment Mgmt & Financial Project Management - Payables grid error"

Last update
resolved

We have confirmed resolution of the incident causing some customers to experience issues loading Built Payment Management and/or Financial Project Management. Thank you for your patience. We apologize for any inconvenience this caused.

investigating

We are continuing to remediate this issue and estimate that a fix should be in place by 2 PM CT.

investigating

Some customers are experiencing issues loading Built Payment Management and/or Financial Project Management. We have identified the cause of the incident and estimate that a fix should be in place by 1 PM CT. We will provide updates as we have them, and we appreciate your patience while we work to resolve the issue.

Report: "Issues viewing projects"

Last update
resolved

As of 9:40 AM CT we’ve confirmed full resolution of the issues some users were experiencing while trying to view projects via Built Payment Management or Project Financials.

identified

We have identified the cause of the incident causing some users to have issues viewing projects when using Built Payment Management or Project Financials. We are working on a solution that will restore full functionality.

Report: "Built Services Degraded Due to Core Vendor Outage"

Last update
resolved

Systems are fully recovered. Data is confirmed to be up to date.

monitoring

We’re starting to see recovery in our systems and are verifying the integrity of our data. Expect reporting for data entered between 5pm CT and 11pm CT to be delayed.

monitoring

We are continuing to monitor for any further issues.

monitoring

An outage at AWS, a core Built vendor, is causing loading issues for some users across the Built platform. At this time we do not have an estimated time for resolution. Refreshing any pages with loading issues may help to overcome the issue, though data reflected in Built may still be delayed. We will provide updates as we have them, and we apologize for any inconvenience this may cause.

Report: "Issues signing Lien Waivers and Pay Applications"

Last update
resolved

We have confirmed resolution of this incident and apologize for any inconvenience this may have caused.

identified

We’ve identified an issue with a third-party vendor that is impacting the signing of lien waivers and pay applications. We are actively monitoring the situation and will provide updates as soon as the issue is resolved. Thank you for your patience and understanding.

Report: "Payment Management & Project Financials - New User Signup"

Last update
resolved

We have resolved the issue impacting Payment Management and Project Financials, causing issues with user sign up and project acceptance. If you continue to experience issues please reach out to Built Support at (800) 655-8138 or support@getbuilt.com.

investigating

We’ve identified an issue impacting Payment Management and Project Financials, causing issues with new user sign up and project acceptance. We are actively investigating the issue and will provide updates as soon as the issue is resolved. Thank you for your patience and understanding.

Report: "Lien Waiver Outage"

Last update
resolved

We've confirmed full resolution of the issue impacting lien waiver signing in Project Financials, Payment Management and LWIO. Thank you for your patience and understanding.

monitoring

We are continuing to monitor for any further issues.

monitoring

All users of Project Financials, Payment Management and LWIO may have recently experienced issues signing lien waivers. Our third-party vendor appears to have resolved the issue and we continue to actively monitor to ensure full resolution. If you are still experiencing problems, please contact support@getbuilt.com.

investigating

We've identified an issue with a third-party vendor that is impacting the signing of lien waivers. We are actively monitoring the situation and will provide updates as soon as the issue is resolved. Thank you for your patience and understanding.

Report: "Login Issues"

Last update
resolved

We have resolved the issue causing some user to be unable to login. If you continue to experience issues please reach out to Built Support at (800) 655-8138 or support@getbuilt.com.

investigating

We've identified an issue that is causing some users in Project Financials, Payment Management, and Financial Relationships products to have difficulty logging in. We are actively investigating the issue and working on a fix.

Report: "Data Refresh Delays"

Last update
resolved

As of 10:29 AM CT we've confirmed full resolution of the issue affecting our Construction Loan Administration product, causing delays in data updates reflecting in search-powered grids (Draw Desk, Collateral and Portfolio Grids, Global Search). All data is now confirmed to be accurate and up to date. Thank you for your patience during this time. We apologize for any inconvenience this has caused.

monitoring

At 10:10 AM CT we implemented a fix to the issue affecting our Construction Loan Administration product, causing delays in data updates reflecting in search-powered grids (Draw Desk, Collateral and Portfolio Grids, Global Search). We are closely monitoring the situation to ensure the issue is fully resolved. Thank you for your patience during this time. We apologize for any inconvenience this has caused.

investigating

We are currently investigating an issue affecting our Construction Loan Administration product, causing delays in data updates reflecting in search-powered grids (Draw Desk, Collateral and Portfolio Grids, Global Search). At this moment, we do not know the cause or have an estimated resolution time. For the time being, please review individual records, where data is confirmed to be accurate and up to date. We apologize for any inconvenience this may cause and are working to resolve the issue as quickly as possible.

Report: "Vendors unable to accept payments"

Last update
resolved

At 12:31 AM CT we implemented a fix to the issue identified at 10:22 AM CT affecting Built Payment Management and Project Financials, which made vendors unable to accept payments with attached lien waivers. Payments should go through automatically for users who tried to accept payments during the incident timeframe. Thank you for your patience during this time. We apologize for any inconvenience this has caused.

identified

We have identified the cause of the issue making vendors unable to accept payments with attached lien waivers, which began today at 10:22 AM CT. We are working on a solution that will restore full functionality and auto-accept payments for users who tried to accept them during the incident timeframe. We apologize for any inconvenience and will keep you informed as we have more information. Thank you for your understanding as we work to resolve the issue.

investigating

We are currently investigating an issue that started at 10:22 AM CT affecting Built Payment Management, making vendors unable to accept payments. We apologize for any inconvenience and are working to fix this as quickly as possible. At this moment, we do not know the cause or have an estimated resolution time. We will keep you updated and appreciate your patience.

Report: "Insights Outage"

Last update
resolved

As of 11:20 AM CT on 6/12 we’ve confirmed full resolution of the partner licensing error that caused issues loading Insights. Service has been fully restored, and we are re-running any scheduled reports that may have been impacted by the outage. No action is required by our customers. Thank you for your patience. We apologize for any inconvenience this caused.

identified

The incident causing issues loading our Insights feature is due to a partner's licensing error. We are working with them on a solution that will restore full functionality. In the interim, please utilize our Reporting feature as a workaround.

identified

We have identified an issue impacting the Insights feature beginning the morning of 6/12. We are working on a solution that will restore full functionality. In the interim, please utilize our Reporting feature as a workaround. We apologize for any inconvenience and will keep you informed as we have more information.

Report: "Login Issues"

Last update
resolved

Our monitoring of the issue affecting user logins has concluded, and users should now be able to log in without any further problems. If you encounter any persisting issues, please don't hesitate to reach out to our support team at (800) 655-8138.

monitoring

The issue affecting user logins has resolved. Our team is actively monitoring to ensure continued stability. Thank you for your patience and continued support!

investigating

We are aware of an intermittent issue causing login difficulties for some users. If you encounter this problem, please try logging in again. We are currently investigating the cause.

Report: "File Accessibility"

Last update
resolved

We’ve confirmed full resolution of the file viewing and downloading issue impacting all Built products that began the morning of 5/29. All files, including those uploaded during this period, are now available for viewing and downloading. Thank you for your patience. We apologize for any inconvenience this caused.

investigating

We are continuing to investigate this issue.

investigating

We are aware of an issue that is preventing some files from being accessible within the application. Our team is actively investigating and working to resolve the problem as quickly as possible. Thank you for your patience.

Report: "Unable to sign lien waivers"

Last update
resolved

All users of Project Financials, Payment Management and LWIO may have recently experienced issues signing lien waivers. We identified the cause and have fully resolved this issue. If you are still experiencing problems, please contact support@getbuilt.com.

monitoring

We have identified and applied a fix to an issue with Project Financials, Payment Management and LWIO that was preventing vendors from signing lien waivers. Our engineers will be monitoring the situation closely to ensure all problems have been resolved.

identified

We've identified an issue with a third-party vendor that is impacting the signing of lien waivers. We are actively monitoring the situation and will provide updates as soon as the issue is resolved. Thank you for your patience and understanding.

investigating

We are aware of an issue with Project Financials, Payment Management and LWIO that is not allowing lien waivers to be signed. Our engineers are actively investigating the issue and we hope to resolve it as soon as possible.

Report: "Built Payment Management and Project Financials Payables"

Last update
resolved

Built has resolved the issue with the Payables grid not displaying. Thank you for your patience and understanding. If you have any continued issues please reach out to support@getbuilt.com

identified

The ability to create payables and approve them has been restored. The ability to view the payables grid is still being worked on. We will provide an update once the payables grid functionality is fully restored.

identified

The engineering team has isolated the problem to a search index used for payables. The team is working to resolve the issue. We will provide an update shortly.

investigating

We are seeing an increased error rate on Payment Management and Project Financials. This is impacting the ability to see the payable grid, create new payables and accept payments. We are triaging the issue and will provide an update shortly.

Report: "Search Service Latency"

Last update
resolved

As of 9:40am CT we’ve confirmed full resolution of the loading issues impacting Built’s Construction Loan Administration products the morning of Wednesday, April 3rd. Thank you for your patience. We apologize for any inconvenience this caused.

monitoring

We implemented a fix at approximately 9:10 CST to the issue that caused search functionality issues across all Built products the morning of Wednesday, April 3rd. We are currently re-driving workloads that did not get processed and will update upon completion. Thank you for your patience during this time. We apologize for any inconvenience this has caused.

identified

There is currently an issue affecting the search capabilities across all Built products. We do not have specific details regarding the cause of the incident or an estimated time for resolution at this moment. We understand the inconvenience this may cause and want to assure you that our team is actively working to resolve this matter as quickly as possible. Rest assured, we will provide updates as soon as new information becomes available.

Report: "Increased Site Latency"

Last update
resolved

As of 10:04 AM CT we’ve confirmed full resolution of the loading issues impacting all Built products the morning of Thursday, March 28th. Thank you for your patience. We apologize for any inconvenience this caused.

monitoring

A fix was implemented around 9:10 CST. We are seeing signs of recovery and are continuing to monitor the situation.

identified

The issue has been identified and a fix is being implemented.

investigating

We have identified the cause of the incident causing loading issues across all Built products and are implementing a solution. We are monitoring the system recovery to ensure the issue is fully resolved. We apologize for any inconvenience and will keep you informed as we have more information. Thank you for your understanding as we work to fix the problem.

investigating

We are currently investigating an incident that is impacting all Built products, causing issues loading portions of the screen. We apologize for any inconvenience this may cause and are working to resolve the issue as quickly as possible. At this time, we do not have any further details on the cause of the incident or an estimated time for resolution. We will provide updates as we have them, and we appreciate your patience while we work to resolve the issue.

Report: "Deal application temporarily unavailable on the web and Excel add-in"

Last update
resolved

This incident has been resolved.

monitoring

We are continuing to monitor for any further issues.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

We are aware of an issue this morning impacting our Deal application causing users to be unable to access the website or the add-in. We are actively working to identify the issue and resolve.

Report: "Issue signing lien waivers"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

identified

We have identified the cause of the issue preventing some vendors from signing lien waivers and are working to resolve the problem. We apologize for the inconvenience and appreciate your patience.

investigating

Some users may encounter errors when attempting to sign lien waivers through Built. Our team is actively working to resolve this issue promptly to ensure seamless functionality. We appreciate your patience and understanding during this time.

Report: "Issues with Bulk Import of Lien Waivers"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

identified

The issue has been identified and we are working on implementing a fix.

investigating

We are currently investigating an issue affecting bulk importing invoices to Built for lien waiver creation. We are actively working to identify the root cause and resolve it promptly. We will provide further updates as we progress. In the meantime, if you require the function to import invoices for waiver creation, please proceed with waiver creation in a singular manner. Thank you for your understanding and cooperation as we work to address this issue.

Report: "File Uploads and Downloads Issues"

Last update
resolved

We have concluded monitoring the issue causing delays in uploading and downloading files. If you continue to experience issues, please reach out to Built Support at (800) 655-8138.

monitoring

We have successfully processed all files impacted by the earlier platform issues causing delays in uploading and downloading files. You should now be able to access all files. If you continue to experience issues, please reach out to Built Support at (800) 655-8138.

identified

We are continuing to work on a fix for this issue.

identified

We are experiencing platform issues related to file uploads and downloads. We are actively working on a fix and will provide an update when the issue is resolved. We apologize for any inconvenience this may cause and appreciate your patience and understanding.

Report: "Built Login Issues"

Last update
resolved

The issue causing login and intermittent blank screens in Draw Management has been fully resolved. Thank you for your patience.

monitoring

We have resolved the issues impacting logins and causing blanks screens in Draw Management. We are continuing to monitor performance. If you continue to experience issues please reach out to 800-655-8138.

investigating

We have received reports of blank screens after login to Draw Management. We are continuing to investigate the root cause of this issue.

monitoring

Ability to login to Built has been restored. Please reach out to our support team at 800-655-8138 if you continue to experience issues.

investigating

We are aware of an issue causing users to be unable to login to Built. We are actively investigating the cause and working to implement a fix.

Report: "Built Inspect App (mobile) Submission Issues"

Last update
resolved

The issue preventing inspection submission from Built Inspect Application (Mobile App) has been successfully resolved. Inspectors should update the iOS app to 4.0.7 (Android should still be on 4.0.6).

monitoring

A fix has been implemented and we are monitoring the results.

identified

The issue has been identified and a fix is being implemented.

investigating

We are aware of an issue preventing inspection submission from the Built Inspect Application (Mobile App). We are working to resolve it. If your Inspector is reporting issues please direct them to submit through the web application.

Report: "PandaDoc Integration Failure"

Last update
resolved

This incidents has been resolved and our systems are operating normally.

monitoring

Our PandaDoc integration for Built Payment Management and lw.io has been restored. Clients should now be able to send lien waivers and sign pay apps as expected. We are in the process of deploying a fix for all other products.

monitoring

Our PandaDoc integration is down, preventing users from sending lien waivers or signing pay apps. PandaDoc has identified the issue and we are monitoring the situation.

Report: "SFTP Errors"

Last update
resolved

The issue impacting SFTP has been resolved. SFTP functionality should be working as usual.

monitoring

We've identified the issue with SFTP connections and have implemented a fix. We are monitoring to ensure that pipelines are running successfully.

investigating

We are aware of an issue causing errors for SFTP connections. This is impacting some client's ability to send and receive files to Built. We are currently investigating the issue and determining a resolution.

Report: "File Upload Delays"

Last update
resolved

The issue impacting File Uploads has been resolved. Files should be processing as usual.

monitoring

A fix has been implemented for the issue causing disruption in File Uploads. We are currently monitoring to ensure full recovery.

investigating

We have identified an issue that is causing disruptions in File Uploads. We are actively investigating the issue to resolve it.

Report: "Loan Pages Failing to Load for Deal Management Clients"

Last update
resolved

The incident has been resolved. Deal Management users should have full access to their loan pages with no further problems.

monitoring

A fix has been implemented and we are monitoring the results.

identified

We believe we have identified the problem and are testing a solution. We will have more updates momentarily.

investigating

We are currently investigating an issue where Deal Management clients are unable to consistently see and load their loan pages. We will have additional updates shortly.

Report: "Log In Failures"

Last update
resolved

The login issues have been resolved and our systems are performing normally. We apologize for any inconvenience.

monitoring

We have seen recovery in our infrastructure provider. Login functions are performing as expected now. We will continue to monitor our systems to ensure there are no further issues.

identified

We are investigating increased errors in our login functions. Some users are experiencing failures when attempting to log in. There is an outage in our infrastructure provider causing intermittent failures. Users seeing login failures should be able to retry until they are successfully logged in.

Report: "Inspection reporting degradation from Oct 16th 8 PM CT to Oct 17th 1:06 PM CT"

Last update
resolved

We have recovered from this incident, and any remaining affected parties will receive direct communication where applicable. We sincerely apologize for the inconvenience caused. Thank you for your understanding and patience during this time.

identified

We have identified a service degradation that affected inspections submitted from Oct 16th 8 PM CT to Oct 17th 1:06 PM CT. Some inspections submitted during this window did not reflect the item progress from the inspections. We are working to restore any affected inspections submitted. The degradation would not affect any future inspections.