Is Broadvoice Down Right Now? Check if there is a current outage ongoing.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We will be undergoing scheduled maintenance during this time and are not expecting a disruption during the maintenance.

Authentication issues in voice and the platform

This incident has been resolved.

The issue has been identified and a fix is being implemented.

We are currently investigating delays in sending and receiving faxes on the Bhive platform.

As of 2:35 PM PST today we have resolved the issue with PDD in our network.

We are currently investigating reports of long post dial delay from Bhive..

We have received confirmation from our provider Orange that the situation has been resolved. After conducting tests, we can confirm that the voice service through Orange is functioning normally.

Orange, one of our telecommunications providers in Spain, is currently experiencing a major voice service outage. We are in direct contact with them and are working to resolve the issue as quickly as possible.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to investigate this issue.

We are currently investigating this issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

Details: We have become aware of a potential issue affecting the quality of service. Our team is currently investigating to determine the cause and scope of this issue. Further updates will be provided as more information becomes available.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

Details: An issue impacting Cloud07 has been identified. Current Impact: Cloud Down We are committed to restoring normal service operations as quickly as possible.

This incident has been resolved.

Difficulties were identified with the ISP peering, the traffic was shifted away from that peer. We're still in contact with the ISP.

Details: We have become aware of a potential issue slowness on GoContact platform at all LATAM Clouds. Our team is currently investigating to determine the cause and scope of this issue. Further updates will be provided as more information becomes available. Initial Impact Assessment: Slowness on GoContact platform Actions Initiated: - Incident Response Team engaged - Initial diagnostics commenced

This incident has been resolved.

Our upstream carrier’s engineering teams have identified the source of this incident as an off-network industry condition. They are continuing to engage with their vendors to ensure full resolution. The issue is limited to inbound calls from the AT&T network whose destination is an off-network number associated with the upstream carrier. We will continue to monitor and provide an update upon receiving an update from the carrier.

"Broadvoice engineers are investigating an incident in which some inbound calls from the AT&T Network, whose destination is an off-network number associated with one of our upstream carriers, may not be completed as expected. The upstream carrier has confirmed they are experiencing intermittent issues and working with AT&T to fully resolve this. They do not currently have an estimated time of resolution but are actively working to ensure it is cared for. We will provide an update within the next two hours or upon receiving an update from the carrier.

A new iOS app based on the previous version has been released to the App store. Our internal testing has shown that incoming call push notifications are now working after updating with latest app available (listed as version 21.11.02) in the App store. Please be advised that if only updating the app does not resolve the issue, then proceed to remove and reinstall the app from the App store.

Our engineering team is working to fully resolve the push notification issue on the iOS app. The app will function properly as long as it is open and active. We are addressing this as quickly as possible and appreciate your patience. We apologize for any inconvenience.

Our engineering team is continuing to work to fully resolve the issue with push notifications on the iOS mobile application. Customers can use the app as long as it remains in the foreground and is active. We are working to resolve this issue as soon as possible. We appreciate your patience and apologize for any inconvenience.

Customers can use the app as long as it is in the foreground and active. We are working to resolve this issue.

Customers utilizing iOS are having issues with receiving inbound calls. Outbound calls are working for these customers.

Resetting the data source for the dashboards has restored everything to normal.

Details: Dashboards have incoherent information about agent states. Initial Impact Assessment: Dashboards is presenting old information Actions Initiated: - Incident Response Team engaged - Initial diagnostics commenced

Degradation in a service instance was causing intermittent issues with loading contact information.

Details: We have become aware of a potential issue affecting North America :: GoContact [US Cloud4]. Our team is currently investigating to determine the cause and scope of this issue. Further updates will be provided as more information becomes available. Initial Impact Assessment: Client info is not showing in certain calls even after cleaning cookies and incognito mode. We're on call with client at least 3 operations are presenting the same issue. Actions Initiated: - Incident Response Team engaged - Initial diagnostics commenced

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently investigating an issue where, when using Dial By Name, the caller is hearing multiple beeps instead of the prompt asking to dial the user's name.

Details: Services restarted. All servers are operating normally.

Details: We are currently receiving some complaints regarding metallic voice quality and performance fluctuations on the platform, and we are currently investigating them.

Details: One of the services on one node of Cloud8 PT did not start correctly after the cluster update. The service was restarted, returning the cluster to normal operation without any direct impact on clients.

Details: We have become aware of a potential issue affecting Cloud 8 PT issues detected on one of the servers. Our team is currently investigating to determine the cause and scope of this issue. Further updates will be provided as more information becomes available.

This incident has been resolved.

We have identified the issue and implemented a fix. Test calls are now completing properly. We will continue to monitor.

We are currently looking into the issue with delay in calls connecting upon making an outbound call on the bhive platform.

Details: The issue with ES Cloud1 Down has been fully resolved and normal service has been restored. Summary of Incident: - Cause: Several services went down at ES Cloud1 - Actions Taken: Validation of the status of the services, databases to ensure the good health.

Details: We are currently monitoring the situation closely to ensure stability and effectiveness of the solution. Ongoing Actions: - Monitoring system performance and stability - Conducting additional checks to prevent recurrence Please continue to report any anomalies you may experience.

INVESTIGATING Details: We have become aware of a potential issue affecting ES Cloud1. Our team is currently investigating to determine the cause and scope of this issue. Further updates will be provided as more information becomes available. Initial Impact Assessment: ES Cloud1 Services Down Actions Initiated: - Incident Response Team engaged - Initial diagnostics commenced

There was a brief interruption affecting the Bhive portal authentication that was quickly resolved. This only affected users who were not already authenticated. All authentication protocols are fully functional at this time.

There was a brief interruption affecting the Bhive portal authentication. Our team quickly identified the issue and corrections have been implemented. We are monitoring to ensure there is no further issue or disruption.

Incident resolved Details: The issue with failing calls has been fully resolved and normal service has been restored.

Details: We have become aware of a potential issue affecting calls. Our team is currently investigating to determine the cause and scope of this issue. Further updates will be provided as more information becomes available. Actions Initiated: - Incident Response Team engaged - Initial diagnostics commenced

Details: Excessive memory load leading services to stall. Status: Services have been restarted and are stable.

Details: We have become aware of a potential issue affecting co-l1-cloud2. Our team is currently investigating to determine the cause and scope of this issue. Further updates will be provided as more information becomes available. Initial Impact Assessment: Problems of slowness in web access, high load on servers and decrease of call quality. Actions Initiated: - Incident Response Team engaged - Initial diagnostics commenced

Details: The issue with PT CLOUDs - Difficulties hearing the customers on receiving calls has been fully resolved and normal service has been restored. Summary of Incident: - Cause: The service interruption was due to an incident that occurred during an intervention at a carrier's data center, during the manipulation of optical fiber pairs, an improper connection of optical trunks occurred. - Actions Taken: As soon it was detected the faults, Carrier requested the replacement of the affected optical fibers by the field engineer present on site.

We are continuing to work on a fix for this issue.

Details: The issue impacting PT CLOUDs - Difficulties hearing the customers on receiving calls has been identified. There was a failure in our upstream carrier that affected the connection. We are now working with them to implementing a fix. Actions in Progress: - Developing and implementing a solution - Continuously monitoring for any changes Services restored and normal services reestablished.

Details: We have become aware of a potential issue affecting PT CLOUDs - Difficulties hearing the customers on receiving calls.. Our team is currently investigating to determine the cause and scope of this issue. Further updates will be provided as more information becomes available. Initial Impact Assessment: several clients complaining on difficulties hearing the customers on receiving calls Actions Initiated: - Incident Response Team engaged - Initial diagnostics commenced Identification: ONI

Details: The issue with fax and voicemail has been fully resolved and normal service has been restored.

Broadvoice engineers are continuing to work diligently towards fully restoring access to voicemails and faxes within the Broadvoice application. All new voicemails and faxes that are received are being stored and will be delivered. We appreciate your continued patience and understanding and apologize for any inconvenience this has caused. We anticipate to have all voicemails and faxes fully delivered and accessible by 9:00PM Pacific.

Broadvoice engineers are continuing to work diligently towards fully restoring access to voicemails and faxes within the Broadvoice application. All new voicemails and faxes that are received are being stored and will be delivered. We appreciate your continued patience and understanding and apologize for any inconvenience this has caused. We will provide another update at 6:00PM Pacific.

Details: Broadvoice engineers are actively engaged in restoring complete access to voicemails and faxes within the Broadvoice application. All newly received voicemails and faxes are being securely stored and will be promptly delivered. We sincerely appreciate your ongoing patience and understanding during this process and apologize for any inconvenience this may have caused. We will provide another update at 4:00 PM Pacific time.

Details: The issue impacting voicemail and faxes has been identified. Current Impact: Our engineering team has pinpointed the issue's root cause and expects all voicemails and faxes to be available in our applications within the next two hours. All incoming voicemails and faxes are being stored and will be delivered promptly. We'll share another update at 2:00 PM Pacific Time. We apologize for any inconvenience and thank you for your patience and understanding. We are committed to restoring normal service operations as quickly as possible.

Details: We have become aware of a potential issue affecting voicemail and faxes. Our team is currently investigating to determine the cause and scope of this issue. Further updates will be provided as more information becomes available.

Details: The issue with the Bhive portal, communicator, and fax has been fully resolved, and normal service has been restored and customers are no longer reporting issues.

Details: The issue impacting the Bhive portal, communicator, and fax has been identified. There is a global DNS issue that is currently ongoing. We are doing our best to work on resolving this issue. Current Impact: There is a global DNS issue that is currently ongoing that is affecting bhive portal, communicator and fax. Actions in Progress: - We're focused on resolving this issue. We are committed to restoring normal service operations as quickly as possible.

We have become aware of a potential issue affecting the Bhive portal and Bhive Communicator. Our team is currently investigating to determine the cause and scope of this issue. Further updates will be provided as more information becomes available.

This issue has been fully resolved. Our services are now operating normally.

We are continuing to monitor for any further issues.

All GoContact clusters are now fully available, we will continue to monitor all activity and mitigate any collateral issues that might arise

GoContact Cloud3 is currently up and being monitored. We are continuing to work on restoring service to the other Clouds.

GoContact Cloud4 is currently up and being monitored. We are continuing to work on restoring service to the other Clouds.

GoContact Cloud1 is currently up and being monitored. We are continuing to work on restoring service to the other Clouds.

GoContact Cloud2 is currently up and being monitored. We are continuing to work on restoring service to the other Clouds.

We are continuing to work on completing the DR activation for GoContact

We are continuing to work on completing the DR activation for GoContact

We are continuing to work on a fix for this issue.

We are continuing to work on completing the DR activation for GoContact

BHive calls are restored, we continue to work on GoContact access

Still working on resolving the issue, we expect to have the BHive platform available for calling in the next 20 minutes and GoContact in the next 60 minutes

The issue has been identified and a fix is being implemented.

We've identified an issue with placing or receiving calls in BHive, we've identified the root cause and are working on a solution to resolve the issue

This incident has been resolved.

We are continuing to monitor for any further issues.

We have temporarily disabled presence visibility when loading Communicator. This will be re-enabled soon, when a final fix is released.

We continue to monitor the results.

A fix has been implemented and we are monitoring the results.

We are continuing to investigate this issue.

We're investigating an error rate around messaging within the Communicator mobile and desktop platforms.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are still monitoring the fix that was implemented earlier by our 3rd party vendor. Users may still experience sporadic issues.

We are still monitoring the fix that was implemented earlier by our 3rd party vendor. Users may still experience sporadic issues.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

We're currently experiencing intermittent call failure within the Communicator web and desktop platforms due to a failure of an upstream 3rd party vendor. We are working with the vendor to resolve this issue and working to minimize impacts to our customers.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are investigating customer reports of trunks failing to register

This incident has been resolved.

Update - We continue to see improvements in the small subset of Polycom phones that required reboots coming back online. If you have a Polycom phone and are unable to place a call, please reboot your phone by pressing 1, 3, and 0 simultaneously and waiting for your phone to fully reboot.   Our engineers will continue to proactively reach out to those customers to assist them in getting those phones back online.

Update - There is a small subset of phones that are still down and need rebooting. Our engineers are proactively reaching out to those customers to assist them in getting those phones back online.

We continue to investigate the issue, over 90% of the network is fully operational, but there's still reports of some devices not being able to register. We continue to investigate on a case by case basis, but in most cases rebooting the devices solves it.

We continue to monitor, a lot of the affected phones are now back online, the system is taking some time to process all request to service affected phones and it might take some time for some phones come back online. Please continue to try and reboot your phone until it registers in the network.

The fix has now been implemented. We ask all affected customers to reboot their phones so that they can re-register with the network.

The problem affects Polycom devices which are trying to register in the network. The issue has been identified and we are working on a bulk update.

We are currently investigating this issue.

This incident has been resolved.

We are currently investigating this issue.

The issue was fully identified and resolved. We will now follow-up with a full root cause analysis, implementing the necessary measures to safeguard against future incidents. We will provide a RFI document to all customers who solicit via our Tech Support teams.

We have identified and fixed the root cause, services are fully online, we are now actively monitoring the situation

The team has identified the root cause and is now working to solve the incident

We are experiencing a full platform outage that started at 11:44 PST and the team is now investigating the network and platform components that are affected The estimated time for resolution is 1h

This incident has been resolved.

We solved the issue and we are now actively monitoring the stability of the platform

We are currently experiencing a service outage across our Bhive platform. The team has identified the root cause and is working to restore service as soon as possible. We estimate that we will be able to fully recover all services within the next hour, and will keep all customers updated if this forecast changes. We apologize for the inconvenience and will work diligently to minimize impacts to all our customers.

This incident has been resolved.

The downstream provider has implemented a fix and we are monitoring the results.

We are currently experiencing issues in our SMS/MMS and video calling capabilities due to a downstream provider failure. We are working diligently with our provider to overcome these issues and restore full service and expect to have a resolution in place in the next 4 hours

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are experiencing an issue and we are looking into it. Some customers may see degraded call quality.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are experiencing a problem with Contact Center Analytics, the root cause has been identified and the team is working diligently to restore service. No data will be lost as the underlying systems are all working correctly. The expected resolution time is from 2 to 6 hours

This incident has been resolved.

We are currently investigating this issue.

This incident has been resolved.

Our teams are continuing to work for a resolution to this issue.

Our teams are continuing to work for a resolution to this issue.

We are noticing delays with our contact center dashboard. Our teams are currently investigating and we expect a resolution within the next 4 hours.

This incident has been resolved.

Voice mails over the past 3 months should now display in the portal. We are still working towards providing an ETA for older voice mails.

Some customers might have problems accessing older Voicemail records. The team has already identified the root cause and his actively restoring service. We will have an update when we expect it to fully return to normal in approximately 1 hour.

Following ongoing monitoring, we can confirm that the issue has been resolved and all systems are 100% operational. We thank you for your patience and apologize for any inconvenience.

We are continuing to monitor for any further issues.

As of 11:05 AM PT, Broadvoice Engineers have confirmed that call processing has returned to normal and they are observing expected network behavior. We will continue to monitor and provide additional updates via our Network Status page.

Beginning at 10:45 AM PT Broadvoice network systems alerted of intermittent call processing issues across our platforms. Broadvoice engineers are actively working to isolate and resolve the issue. We will provide another update via our Network Status page at 11:45 AM PT.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are implementing a fix now and will begin monitoring to confirm calls are processing successfully.

Issue identified and a fix is being worked on. Estimated time for service recovery: 1 Hour.

Issue has been identified and a fix is being provided. ETR 1 Hour.

The issue has been identified and a fix is being implemented.

We are investigating reports of inbound and outbound call processing issues on the B-hive platform.

This incident has been resolved.

Our upstream carrier continues to confirm they are observing expected network behavior and stability within their network. Broadvoice engineers and our upstream carrier will continue to monitor.

Our upstream carrier continues to confirm they are observing expected network behavior and stability within their network. Broadvoice engineers and our upstream carrier will continue to monitor.

Broadvoice engineers continue to monitor and work closely with our upstream carrier. As of 6:30 AM PT, the upstream carrier continues to confirm they are currently observing expected network behavior within their network and have indicated the incident is resolved. Broadvoice engineers continue to confirm that call processing has returned to normal. Due to the nature of the upstream carriers issue, Broadvoice will continue to monitor and provide additional updates should the upstream carrier issue reoccur.

Beginning at 9:30 AM PT Broadvoice network systems alerted of intermittent call processing issues across our platforms. Broadvoice engineers have isolated the incident to a reported issue from one of our upstream carriers. The upstream carrier has confirmed they are experiencing intermittent issues processing calls across their network and are actively working to resolve the issue. As of 6:00PM PT, the upstream carrier has confirmed they are currently observing expected network behavior within their network and have indicated the incident is resolved. Broadvoice engineers have confirmed that call processing has returned to normal. We will continue to monitor and provide additional updates should the upstream carrier issue reoccur.

Beginning at 7:00 AM PT Broadvoice network systems alerted of intermittent call processing issues across our platforms. Broadvoice engineers have isolated the incident to a reported issue from one of our upstream carriers. The upstream carrier has confirmed they are experiencing intermittent issues processing calls across their network and are actively working to resolve the issue. As of 5:00PM PT, the upstream carrier has confirmed they are currently observing expected network behavior within their network and have indicated the incident is resolved. Broadvoice engineers have confirmed that call processing has returned to normal. We will continue to monitor and provide additional updates should the upstream carrier issue reoccur.

The upstream carrier has confirmed they are currently observing expected network behavior within their network and have indicated the incident is resolved. Broadvoice engineers have confirmed that call processing has returned to normal.

The upstream carrier is continuing to investigate and work toward full resolution of the issue within their network causing intermittent call processing. While the Broadvoice network and services have continued to remain operational and accessible, due to the widespread issue in the upstream carrier’s network that is impacting all service providers including Broadvoice some customers may continue to experience issues making or receiving calls. Where possible Broadvoice engineers have worked to route calls around the upstream carrier. Broadvoice engineers continue to remain in contact with the upstream carrier and will continue to provide updates as they are made available to us.

Beginning at 9:15 AM PT Broadvoice network systems alerted of intermittent call processing issues across our platforms. Broadvoice engineers have isolated the incident to a reported issue from one of our upstream carriers. The upstream carrier has confirmed they are experiencing intermittent issues processing calls across their network and are actively working to resolve the issue. They have not provided an estimated time for repair at this time. Broadvoice engineers continue to remain in contact with the upstream carrier and will continue to provide updates as they are made available to us.

The upstream carrier has confirmed the issue within their network has been resolved and our engineers have confirmed that call processing has returned to normal.

The upstream carrier is continuing to investigate and work toward full resolution of the issue within their network causing intermittent call processing. While the Broadvoice network and services have continued to remain operational and accessible, due to the widespread issue in the upstream carrier’s network that is impacting all service providers including Broadvoice some customers may continue to experience issues making or receiving calls. Broadvoice engineers continue to remain in contact with the upstream carrier and will continue to provide updates as they are made available to us.

Beginning at 12:30 PM PST Broadvoice network systems alerted of intermittent call processing issues across our platforms. Broadvoice engineers have isolated the incident to a reported issue from one of our upstream carriers. The upstream carrier has confirmed they are experiencing intermittent issues processing calls across their network and are actively working to resolve the issue. They have not provided an estimated time for repair at this time. Broadvoice will provide an additional update at or before 3:00PM pacific today.

CenturyLink has confirmed resolution of all services within its network that were impacted by their service interruption this morning causing widespread connectivity issues across the Internet. https://twitter.com/CenturyLink/status/1300089110858797063?s=20 The Broadvoice network and services remained operational and accessible, but some customers utilizing CenturyLink or routing through their IP network may have experienced problems accessing cloud-based services, and other services or providers. If you are still experiencing connectivity issues, we recommend resetting your Internet connection or contacting your Internet service provider.

CenturyLink has identified issues in their IP network causing the widespread internet outage within their network. Some customers that are utilizing CenturyLink or routing through their IP network may experience issues accessing cloud-based services including the Broadvoice network and other services or providers. CenturyLink is working to correct the problem as soon as possible. While our services are fully operational, you may continue to see connectivity issues until CenturyLink has recovered. We will provide another update at 9AM PST.

There is a global impact on Internet performance as a result of wide scale issues within the CenturyLink network. As a result customers may experience issues accessing the Broadvoice network including making and receiving calls when routing through CenturyLink’s network. Broadvoice engineers are working to ensure minimal impact to our customers and route around the CenturyLink network where possible.

CenturyLink has repaired the issue within their network that caused widespread degradation across the Internet as a whole today including network carriers and software as a service providers like Broadvoice. Our network engineers worked with the upstream carrier and confirmed resolution.

CenturyLink is working to repair the fiber cuts within their network that caused widespread degradation across the Internet as a whole today including network carriers and software as a service providers like Broadvoice. Our upstream Internet providers have worked to route around the issue wherever possible and similarly many local service providers that provide Internet connectivity to end users have made similar changes. As a result, are not receiving new reports of issues and we are seeing performance improvements for most customers. If you continue to see an issue, we recommend reporting the issue to your Internet provider as well to ensure they have taken measures to route around the issues as well. Broadvoice customers working from home may also want to try to reboot their service providers modem or router as this can often reset connectivity to the Internet. Our network engineers will continue to closely monitor and work with the upstream carrier until they have full resolution. We will provide further updates as we receive more information. More information is available on Down Detector: https://downdetector.com/status/centurylink/

The issue has been isolated to an upstream Internet carrier (CenturyLink/Level3) and caused by fiber cuts within their network. Broadvoice has confirmed that our network is operating normally and that the issue is a result of the upstream carrier. We are working closely with the upstream carrier and where possible have routed around the issue. These reports are consistent with other carriers who are also experiencing similar issues. Though we are no longer receiving new reports of voice degradation issues, we are continuing to work closely with our upstream carrier. We will be updating this status notification within an hour. More information is available on Down Detector: https://downdetector.com/status/centurylink/

We are currently investigating reports of voice degradation across our voice services. Currently, there seems to be an Internet issue upstream from the Broadvoice network that is causing performance voice quality issues for many customers. We have tickets open with our upstream Internet providers. We will be updating this status notification in one hour.

A fix was applied and resolved as of 5pm. We thank you for your patience and We apologize for any inconvenience this may have caused you.

We have identified the underlying cause of a limited number of b-hive customers not being able to retrieve their voicemails via the phone menu. It was limited to a small subset of customers using our beta transcription service. Engineers are working to resolve.

We are currently investigating reports from a subset of b-hive customers who are unable to retrieve voicemail messages through the phone menu. Voicemails are retrievable through the portal. To access the portal, please go to portal.broadvoice.com. We will post an update at 2:30 PT. We apologize for any inconvenience.

A fix was implemented at 12:00 PM PST today to notifications on the b-hive platform. After monitoring for 30 minutes we believe that this issue is now resolved. All customers should be able to make outbound calls, receive inbound calls and see status notifications for on and off-hook along with Call Park. We apologize for the inconvenience.

We restored call processing and are working on restoring device subscriptions.

Beginning at approximately 8:56 AM PST we began investigating an issue affecting inbound and outbound call processing on the b-hive platform, which was due to an increase in subscriptions impacting CPU. At 9:08 AM PST, the engineering and development teams were able to implement a fix to enable inbound and outbound calling. In doing so, it became necessary to turn off subscriptions, which impact the status indicator lights on phones. At approximately 11:00 AM PST the team – in an attempt to restart subscriptions – reverted the initial changes. However, that caused a challenge with outbound calling, which was resolved at 11:10 AM PST. Currently, b-hive customers can make inbound and outbound calls. However, the status notification on the phone that lets you know if someone is on or off-hook does not work. The status indicator also impacts call park, since the light will not blink showing that a person is on-park, resulting in the appearance of a dropped call. We are working on SIP subscriptions and will update you by 1:15 PM PST.

The issue affecting call processing has been resolved. Inbound and outbound calls are now successful. However we are now seeing an issue affecting subscriptions which impacts presence for call parking. We are investigating this issue.

We are currently investigating an issue affecting how calls are processed on the bhive platform.

Monitoring since implementing yesterday evening's fix is complete. This incident has been resolved.

Park lights, status and voicemail lights have been re-enabled. We will continue to monitor services throughout the day.

A fix has been implemented and we are monitoring the results.

Inbound and outbound calls have been normalized for b-hive. Park lights, status and voicemail lights will be enabled after hours tonight to restore full service.

We have implemented a fix and are currently monitoring. We are no longer seeing delays on completion of inbound and outbound calls. Park lights, status and voicemail lights have been temporarily disabled. Engineers are continuing to work towards full resolution. Next update will be posted at 4 PM PT.

Our engineers continue to investigate inbound and outbound call delays on our b-hive platform. Updates will continue to be posted on the hour as more information becomes available. Thank you for your patience.

Our engineers are continuing to investigate the delays in inbound and outbound calling. We'll provide another update at 2:00 PM PT. We apologize for the inconvenience.

We are currently investigating an issue related to delays in inbound and outbound call completion on our b-hive platform. Our engineers are continuing to investigate the issue. We'll provide another update at 1:00 PM PT. Thank you for your patience.

We are currently investigating an issue related to delays in inbound and outbound call completion on our b-hive platform. When you make an outbound call, it may take a moment for the phone to ring. Inbound callers have the same experience and may hear a busy tone before the call completes. Our engineers are continuing to investigate the issue. We'll provide another update at 12:00 PM PT. We apologize for the inconvenience.

At approximately 9:40 AM our engineering team noticed that there were delays in inbound and outbound call completion. When you make an outbound call, it may take a moment for the phone to ring. Inbound callers have the same experience and may hear a busy tone before the call completes. Our engineers are continuing to investigate the issue. We'll provide another update at 11:00 AM. We apologize for the inconvenience.

We are investigating reported issues making outbound calls.