Historical record of incidents for Bringg
Report: "Google Cloud Provider Issue"
Last updateDue to a major incident on the Google side, we are currently experiencing some service issues. We will keep you updated.
Report: "BI dashboard widgets"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues. Next Update will be available at 18:50 UTC.
We are continuing to monitor for any further issues. Next Update will be available at 18:10 UTC.
We are continuing to monitor for any further issues. Next Update will be available at 17:30 UTC.
We are continuing to monitor for any further issues. Next Update will be available at 16:45 UTC.
We had an issue related to the BI dashboard where the results in all widgets were not shown. A fix has been implemented, and we are monitoring the results. The next Update will be available at 16:10 UTC.
Report: "A "general error" upon creating orders"
Last updateThis incident has been resolved. No errors have been observed from 23:20 UTC.
A fix has been implemented and we are monitoring the results.
We are continuing to work on a fix for this issue. (Some customers using inventories can receive a "general error" upon creating orders). The next update at 00:00 UTC the next day.
The issue has been identified and a fix is being implemented. (Some customers using inventories can receive a "general error" upon creating orders). Next update at 23:20 UTC.
Report: "Dashboard widget partial outage"
Last updateThis incident has been resolved.
Some dashboard widgets in our BI tool may not load properly due to intermittent issues. We're actively investigating and working on a fix. Thank you for your patience!
Report: "Degradation in Route Optimization Service"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are continuing to investigate this issue.
We noticed a degradation in our Route Optimization service and already working on the fix. We will update you shortly.
Report: "Route planner crashing when trying to view an unassigned stop"
Last updateThe issue fix is confirmed! Thank you for your patience.
The issue is fixed. We are monitoring it at the moment to be sure.
Problem: Route Planner crashes when trying to view an unassigned stop. Causes: The cause was identified as the recent front-end deployment. Steps to resolve: The team is reverting the front-end deployment to resolve the issue.
Report: "Salesforce outage"
Last updateThis incident has been resolved.
A fix has been implemented on the Salesforce side and we are monitoring the changes. At this moment the support portal is up and running.
We are currently aware of an external Salesforce outage that is impacting the ability to open new support cases and receive updates on existing ones. Salesforce is actively working to resolve the issue, and we are closely monitoring the situation. We will provide updates as soon as they become available. Thank you for your understanding and patience.
Report: "Bringg UI is not working on latest Chrome/Edge version 129.0.6668.59"
Last updateDear Bringg Users, We have identified and resolved the issue. Bringg Web app is now fully functional on the latest Chrome (129.0.6668.59) and Edge (129.0.2792.52) versions. Thank you for your patience and understanding while we worked on the solution.
Dear Bringg Users, We would like to inform you that we have identified an issue affecting the latest version of Microsoft Edge (version 129.0.2792.52, Official Build, 64-bit), released on September 19, 2024. Our team is actively investigating this matter, and we will provide updates as soon as more information becomes available. Thank you for your understanding and patience.
Dear Bringg Users, We have discovered that the latest Chrome/Edge version (129.0.6668.59) is not compatible with the Bringg web app. Please refrain from updating to this version. If you have already updated, you can download an older version of Chrome (v. 128) as a workaround. Here is the link for Mac users (after clicking the link, the download will start automatically): https://dw.uptodown.net/dwn/ik6pifZKcV8edbaR54-ZRn3t1vsPRgq2N6XVuhRuakvNbHg7iCEzvIi2HBCmGGat1JpqHXea9f-sq0o0JB0F5sTN02FeF1gCqTT1PYdvwZ9IpP2Jlxgqzu0cXe4yH4qn/e8V7rwN1o-LCBKfJvH26Exx7GOTxXswDuSei_x_mLa-EHlaeMXe_ekmoIoCirbDw0bNDaPpjTdLtVqcjs1UoK0xT1mR_MJEr_hrkmYfqR5e2GIx7oAEJC30OBlmLfoq0/ruGt2-BdcQ0xG5RupYb8AEp7d579Bp0ZD7Uo6mdqaeVsPSCa3LYopJ25aZcP0f_3CFC6foy1QFnLe7703qZz_xjU49lehWwd8NU1q8Iy9Fs=/google-chrome-128-0-6613-120.dmg And here is the link for Windows users to choose a preferred version: https://google-chrome.en.uptodown.com/windows Thank you for your understanding.
Report: "Slowness on History page and Analytics -> Reports"
Last updateThis incident has been resolved.
A new fix has been implemented and we are monitoring the results.
We are investigating further, as the issue persists.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Problems with the history page"
Last updateThe incident has been resolved.
We are continuing to monitor for any further issues. The next update will be available at 15:15 UTC.
A fix has been implemented and we are monitoring the results. The next update will be available at 14:45 UTC.
We are currently investigating the issue related to the History page. The next Update will be available at 14:15 UTC.
Report: "US2 Degraded Performance"
Last updateThe incident has been resolved.
The issue has been identified and a fix has been implemented. We are monitoring the system.
We are currently investigating the issue.
Report: "Impossible to open orders page"
Last updateThis incident has been resolved.
The order page is accessible, we are still monitoring the system.
The issue has been identified and change has been reverted. We are monitoring and verifying the fix.
Report: "DoorDash is down"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to investigate this issue.
Drive Order Creation and Fulfillment - Issue Detected DoorDash has identified an issue with Order Creation and Fulfillment. They are actively working on a resolution
Report: "Google Cloud Platform network connectivity issues"
Last updateThe issue on Google Cloud Platform side was resolved.
There is an ongoing global issue in Google Cloud Platform, which could also affect Bringg products. While Google is working on mitigating the issue, we are monitoring the issue from our side and mitigating as needed. More details about the Google issue and status can be found at https://status.cloud.google.com/incidents/xVSEV3kVaJBmS7SZbnre
Report: "API is down on EU2 environment"
Last updateThis incident has been resolved
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
The issue has been identified and we are checking for the solution.
The issue with database overload identified
Report: "US2 fleet-router-service issues"
Last updateThis incident has been resolved.
The number of timeout errors related to fleet-router-service has decreased, we are monitoring the system
We are seeing timeouts increase related to fleet-router-service, we are working on resolving the issue
Report: "EU2 Subscription-service issues"
Last updateThis incident has been resolved.
The issue has been resolved. Monitoring to confirm that it will not resurface.
The fix is being deployed. Monitoring. Next update at 21:05 UTC
The issue with realtime affecting Driver app and Web has been identified.
Report: "US2 Subscription-service issues"
Last updateThis incident has been resolved.
The issue has been identified and resolved on our side, we are monitoring the results Next update will be at 09:00 PM UTC
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Webhooks service outage"
Last updateThis incident has been fully resolved. All systems are operational.
We are monitoring the results as the services are back up and running.
The issue has been identified and services have been restarted.
We are currently investigating the issue.
Report: "SMS degradation: Our system has detected abnormalities in Twilio API requests and we are actively monitoring"
Last updateUpdate from Twilio: "All services impacted by the issues with the Twilio Rest API have recovered and are operating as intended. This incident has been resolved." This incident has been resolved.
Update from Twilio: "We're seeing recovery in the Twilio Rest API, impacting multiple Twilio services. Please see impacted services as follows: Taskrouter: Customers are unable to create, update, or delete via REST API Flex platform: Agent Login/Inbound outbound conversation Programmable Video: Unable to create and modify rooms via Rest API Verify: To be determined Programmable Messaging (SMS): Customers may experience 5XX errors We will be monitoring all services to ensure a full recovery and provide another update in 30 minutes or as soon as more information becomes available."
We are seeing improvements in Twilio API requests, we continue to monitor the issue
Update from Twilio: "We are experiencing issues with the Twilio Rest API, impacting multiple Twilio services. We're seeing impact on Very, Programmable Messaging (SMS), Taksrouter and Flex agent login/inbound conversations. Our engineering team is actively working to resolve the issue. We expect to provide another update in 30 mins or as soon as more information becomes available." https://status.twilio.com/incidents/dhb0hj0dm9qf
We are continuing to investigate this issue.
We are continuing to investigate this issue.
We are monitoring the abnormalities in Twilio API requests. Twilio reported: "We are currently investigating errors for the Twilio Rest API, impacting multiple Twilio services. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information. Feb 14, 13:04 PST" https://status.twilio.com/
Report: "Analytic reports cannot be downloaded or emailed"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue is currently being investigated.
Report: "An issue with the 'quotes-service'"
Last updateThis incident has been resolved.
The issue has been resolved on our side, we are monitoring the results. We will provide more information by Thursday, 2023-09-28 11:40 UTC.
We are continuing to monitor for any further issues. We will provide more information by Thursday, 2023-09-28 11:10 UTC.
We are continuing to monitor for any further issues. We will provide more information by Thursday, 2023-09-28 10:20 UTC.
A fix has been implemented and we are monitoring the results. We will provide more information by Thursday, 2023-09-28 09:30 UTC.
We are currently investigating the problem. We will provide more information by Thursday, 2023-09-28 09:10 UTC.
Report: "Partial outage at US-2 Aug 18."
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are continuing to investigate this issue.
We are currently investigating this issue.
Report: "Remaing Issues from the Scheduled Maintenance to EU3 (GCP)"
Last updateThis incident has been resolved.
All issues found were addressed and the fixes were verified from the Bringg side. We will keep monitoring this incident for the next hours.
The Bringg R&D team was able to address the issue with the Customer Experience App. They are still working on fixing some remaining issues on the Billing Page. We will provide more information by Sunday, 2023-07-30 08:43 UTC.
The issues with Delivery Partners (fleet service) have been resolved. Our team is currently working on addressing the problems with the customer experience app and the Billing Page. We will provide more information by Sunday, 2023-07-30 08:12 UTC.
Our team has identified some issues with the following Bringg product components: Fleet service, Customer Experience App, and Billing page. We are currently working to fix this problem. Users might experience degraded performance in this area of the product.
Report: "'Realtime' updates are not operational in eu1"
Last updateThis incident has been resolved. We thank you for your patience while we worked on resolving the issue.
A fix has been implemented and we are monitoring the results. We will provide more information by Wednesday, 2023-07-26 17:30 UTC.
Our team has stabilized Kafka, however, they are still working on improving the situation. We will provide more information by Wednesday, 2023-07-26 16:30 UTC.
We are continuing to investigate this issue and we do not have an ETA for mitigation at this point. We will provide more information by Wednesday, 2023-07-26 15:50 UTC.
We are currently investigating an issue with Kafka which led to problems with the 'realtime' updates. We will provide more information by Wednesday, 2023-07-26 15:10 UTC.
Report: "History search returns an error"
Last updateThis incident has been resolved. We thank you for your patience while we worked on resolving the issue.
A fix has been implemented and we are monitoring the results. We will provide more information by Tuesday, 2023-07-25 19:30 UTC.
We are currently investigating this issue with our RnD team. The next update will be within 40 minutes.
Report: "Elevated error rate and longer response times in EU2 region"
Last updateThis incident has been resolved.
The issue has been identified and resolved on our side, we are monitoring the results
Our R&D team continue to investigate the issue with degraded performance of our system in EU2
We are currently investigating this issue.
Report: "US2 Long time response"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "US2 Long time response"
Last updateThis issue has been resolved.
The problem has been identified, the fix has been implemented, and we are monitoring the system.
We are currently investigating service degradation issue on US2
Report: "US-2 Database Slowness Issue"
Last updateThe issue was resolved
The issue was fixed and is under monitoring process
We're investigating the issue with slowness on US-2
Report: "US2 - Issues with the Route Optimization service and AutoDispatch service"
Last updateThe incident has been resolved.
A fix has been implemented and we are monitoring the results. We will provide an update within the next 30 minutes.
We are currently investigating this issue. We will provide an update within the next 30-40 minutes.
Report: "Network issues with our cloud provider (GCP) in US2"
Last updateThe incident has been resolved by the cloud provider. More information about the problem could be found by following this link: https://status.cloud.google.com/incidents/gsr6HAk6oCUpNG4CAZ1H
We currently have a network issue that is related to our cloud provider. Our systems mitigated the problem automatically, however, there is a possibility for short-lived malfunctions. We will provide an update within the next 30-40 minutes.
Report: "US2 - Issues with the Route Optimization service and AutoDispatch service"
Last updateThe incident has been resolved.
Our team has significantly mitigated the problem. We are continuing to monitor for any further issues.
We are continuing to monitor the situation closely.
Some users report a partial outage, therefore, we keep monitoring the situation.
Report: "US2 - Issues with the Route Optimization service and AutoDispatch service"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to work on a fix for this issue.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "US2, EU2 - Issue with data in reports"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
We are continuing to investigate this issue.
We are currently investigating this issue.
Report: "US2 - Issues with the optimization requests for the Route Optimization service"
Last updateThis incident has been resolved.
The issue was related to team_configuration for several teams.
We are currently investigating this issue.
Report: "US2 Service degradation"
Last updateThe incident has been solved
The problem was mitigated and currently we are monitoring with cloud provider.
We are currently investigating an issue with authentication on US2 Server. Users might experience problems. Our team is working on this with high priority.
Report: "Downtime in US2"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The problem has been mitigated. We assume that was a network issue on the cloud provider side.
We are currently investigating downtime in US2.
Report: "US1 - Service degradation in Auto Dispatch and Quotes services."
Last updateThis incident has been resolved.
Auto Dispatch and Quotes services are back to operational status and we are monitoring the results.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
We are currently investigating service degradation in Auto Dispatch and Quotes services.
Report: "Issue with incorrect data transmission in the "extras" parameter in the "Order Is Done" webhook"
Last updateThis incident has been resolved.
A deployment has been reverted and we are monitoring the results.
We are currently reverting the deployment to fix the issue.
We are currently investigating the issue with incorrect data transmission in the "extras" parameter in the "Order Is Done" webhook.
Report: "US2 - Issues with the Vroom requests for the Route Optimization service"
Last updateThis incident has been resolved.
A fix has been implemented by our development team. And currently, we are monitoring the results.
We are currently investigating the issues with the Vroom requests for the Route Optimization service.
Report: "Service "quotes-service" is not responding"
Last updateThe fix for "quotes-service" was deployed
A fix was implemented and we're monitoring
We're seeing an elevated error rates on us2 which might affect the quotes API, our team is investigating
Report: "Issues with report builder and scheduled reports"
Last updateThis incident has been successfully resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Issue with authentication in Bringg"
Last updateThis incident has been successfully resolved.
A fix has been implemented and we are monitoring the results.
We are investigating an issue with login in Bringg's dashboard
Report: "Dispatch dashboard degraded performance US-2"
Last updateThis incident has been successfully resolved.
A fix has been implemented and we are monitoring the results.
We are investigating an issue in Bringg's dispatch dashboard. Currently within the order page, the 'play' button isn't working together with dashboard alerts.
Report: "Elevated API Errors on US2"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to investigate this issue.
We're experiencing an elevated level of API errors and are currently looking into the issue.
Report: "Elevated API Errors on US2"
Last updateThis incident has been resolved.
An issue with our message broker has been identified and a fix is being implemented.
We're experiencing an elevated level of API errors and are currently looking into the issue.
Report: "Elevated API Errors on US2"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to work on a fix for this issue.
The issue has been identified and a fix is being implemented.
We're experiencing an elevated level of API errors and are currently looking into the issue.
Report: "Scheduler service is not operational"
Last updateThis incident has been resolved.
Our team has been able to mitigate the issue and is currently monitoring it. The US1 server and Bringg services are up again.
The latest update from our engineering team is that the issue is related to Redis service (infrastructure service). Our team is still investigating the problem in order to resolve it as soon as possible.
We are continuing to investigate this issue.
We are currently experiencing an issue with our scheduler service. The issue is being investigated by our engineering team.
Report: "Service Degradation on US1"
Last updateWe are no longer experiencing Bringg Driver app or Dashboard issues for the US1 region. This incident has been resolved.
Our team has been able to mitigate the issue and is currently monitoring it. The US1 server and Bringg services are up again.
US1 Environment is down; Our team is investigating the issue to fix it asap.
Report: "Looker is down due to GCP regional widespread outage"
Last updateThis incident has been resolved.
Looker is currently up and running.
We are continuing to monitor for any further issues.
We are currently experiencing an issue with our external provider Looker. The issue is being investigated on their side and can be monitored here: https://status.cloud.google.com/incidents/fmEL9i2fArADKawkZAa2. The rest of Bringg's native reporting capabilities are not affected.