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Our team is currently investigating an issue impacting access to Asset Essentials. This is a top priority for our team and we hope to have a resolution soon. We apologize for the inconvenience and will continue to post updates on this page. Please contact assetessentialshelp@brightlysoftware.com if you have any questions.

Our team is currently investigating an issue impacting Single Sign On for our SchoolDude applications. This is being investigated as our top priority and we will work to have a resolution out as soon as possible. Thank you for your patience! Please contact support@brightlysoftware.com if you have any questions.

This incident has been resolved.

Our team has identified the problem with Recurring Room Booking Work Orders not appearing on the Dashboard within TheWorxHub. The team is working on a fix to allow Recurring Room Booking events to generate. Once this fix has been tested, it will be released. We apologize for the inconvenience and appreciate your patience.

Our team is investigating a problem with Recurring Room Bookings Work Orders not appearing on the Dashboard within TheWorxHub. These Work Orders are also not searchable in the Work Order Search tab and can only be found on the Room Bookings Dashboard or within the Room Bookings Search tab. These Work Orders will be visible on the Room Bookings Dashboard under the All Upcoming section, after clicking into a booked event. To find the In Progress Work Orders, click on the Room Setup/Tear Down tab within the booked event. We apologize for the inconvenience and will continue to provide updates on this page until the issue is resolved. Thank you for your patience!

This incident has been resolved.

Our team has identified the problem with Recurring Room Booking Work Orders not appearing on the Dashboard within TheWorxHub. The team is working on a fix to allow Recurring Room Booking events to generate. Once this fix has been tested, it will be released. We apologize for the inconvenience and appreciate your patience.

Our team is investigating a problem with Recurring Room Bookings Work Orders not appearing on the Dashboard within TheWorxHub. These Work Orders are also not searchable in the Work Order Search tab and can only be found on the Room Bookings Dashboard or within the Room Bookings Search tab.These Work Orders will be visible on the Room Bookings Dashboard under the All Upcoming section, after clicking into a booked event. To find the In Progress Work Orders, click on the Room Setup/Tear Down tab within the booked event.We apologize for the inconvenience and will continue to provide updates on this page until the issue is resolved. Thank you for your patience!

This issue is now resolved and Planned Maintenance (PM) work orders should now be generated. If there are any issues please contact Support at: assetessentialshelp@brightlysoftware.com

Our team is currently investigating an issue where preventive maintenance (PM) work orders may not have run as scheduled this morning in Asset Essentials. Resolving this is a top priority, and we are actively working to identify the root cause and implement a solution. Thank you for your patience.

This issue has been resolved. Thank you for your patience. Please contact events@brightlysoftware.com if you have any questions.

Our team is investigating an issue where email notifications are being delayed in Event Manager. In the meantime, we recommend that your teams log into Event Manager directly to view any information you receive notifications for, rather than relying on email notifications. This issue is being investigated as a top priority and we will continue to post updates on this page. Thank you for your patience.

This issue has been resolved. Thank you for your patience. Please contact events@brightlysoftware.com if you have any questions.

Our team has identified the root cause of the issue and is actively working to implement a fix. We remain focused on resolving this as quickly as possible and will provide further updates as progress is made. Please contact events@brightlysoftware.com with any questions.

Our team is still investigating this issue as the highest priority. Users will continue to receive emails intermittently. Until this is fully resolved, we recommend that your teams log into Event Manager directly to view any information you receive notifications for, rather than relying on email notifications. We will continue to post updates on this page. Thank you for your patience.

Our team is still investigating this issue as the highest priority. Users will continue to receive emails intermittently. Until this is fully resolved, we recommend that your teams log into Event Manager directly to view any information you receive notifications for, rather than relying on email notifications. We will continue to post updates on this page. Thank you for your patience.

Our team is still investigating this issue and users continue to receive emails intermittently. Until this is fully resolved, we recommend that your teams log into Event Manager directly to view any information you receive notifications for, rather than relying on email notifications. We will continue to post updates on this page. Thank you for your patience.

Our team is continuing to investigate this issue and some users are now receiving emails intermittently. Until this is fully resolved, we recommend that your teams log into Event Manager directly to view any information you receive notifications for, rather than relying on email notifications. We will continue to post updates on this page. Thank you for your patience.

Our team is investigating an issue where email notifications are not being sent in Event Manager. In the meantime, we recommend that your teams log into Event Manager directly to view any information you receive notifications for, rather than relying on email notifications. This issue is being investigated as a top priority and we will continue to post updates on this page. Thank you for your patience.

This issue has been resolved with our vendor and our Analytics platform is accessible.

We are currently experiencing a service interruption with our Analytics platform due to an ongoing outage with our vendor, Qlik Cloud, which is affecting all users in the US region. Our technical teams are engaged with the vendor and will provide updates as soon as new information becomes available.

This issue has been resolved. Thank you for your patience. Please contact support@brightlysoftware.com if you have any questions.

Our team is investigating an issue where Purpose Codes are auto-populating and unable to be de-selected from Work Orders in MaintenanceDirect. New Work Orders will be created with the first Purpose Code in the list. You are able to change the Purpose Code to another value when needed. This issue is being investigated as a top priority and we will continue to post updates on this page. Thank you for your patience.

This issue has been resolved. Thank you for your patience. Please contact support@brightlysoftware.com if you have any questions.

We are continuing to investigate an intermittent issue resulting in error messages in SchoolDude products. This issue is isolated to clients located in the EST time zone. This issue is being investigated as a top priority and we will continue to post updates on this page. Thank you for your patience.

We are continuing to investigate an intermittent issue resulting in error messages in SchoolDude products. This issue is isolated to clients located in the EST time zone. This issue is being investigated as a top priority and we will continue to post updates on this page. Thank you for your patience.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

Our team is investigating an intermittent issue resulting in error messages in SchoolDude products. This issue is isolated to clients located in the EST time zone. This issue is being investigated as a top priority and we will continue to post updates on this page. Thank you for your patience.

This issue has been resolved. Thank you for your patience. If you have any questions, please reach out to energysupport@brightlysoftware.com.

Our team continues to investigate the issue impacting the ability to view and enter bill data in Energy Manager when working in Google Chrome. Until this issue is resolved, please continue leveraging the workaround of utilizing a Firefox or Edge web browser. This has been escalated as a top priority, and we are working to have a resolution for you as quickly as possible. Thank you for your patience while we work to resolve this issue.

Our team is still working to identify the root cause of the issue impacting the ability to view and enter bill data in Energy Manager when working in Google Chrome. Until this issue is resolved, please continue leveraging the workaround of utilizing a Firefox or Edge web browser. Thank you for your patience while we work to resolve this issue.

Our team is investigating an intermittent issue resulting in a blank screen upon viewing and entering utility bill data in Energy Manager. This issue is impacting users working in Google Chrome and is being investigated as a top priority. Until a resolution has been identified, the workaround is to access Energy Manager using a Firefox or Edge browser. Please contact energysupport@brightlysoftware.com with any questions.

This issue has been resolved. Thank you for your patience. If you have any questions, please reach out to assetessentialshelp@brightlysoftware.com.

Our team has implemented a fix, and emails should now be sending without issue. However, emails sent between 8:00 AM EST and 12:40 PM EST may not be delivered successfully. If you believe any important emails were missed during this time, please log in to resend them at your convenience. We sincerely apologize for any inconvenience this may have caused and appreciate your understanding.

Our teams are currently investigating delays in the delivery of Asset Essentials emails. In the meantime, we recommend that your teams log into Asset Essentials directly to view any work orders, rather than relying on email notifications. We apologize for the inconvenience and will continue to provide updates on this page. Thank you for your patience.

This issue has been resolved. Thank you for your patience. If you have any questions, please reach out to assetessentialshelp@brightlysoftware.com.

Our teams are continuing to investigate delays in the delivery of Asset Essentials emails. We have identified this is impacting a small percentage of work order status update emails; all other email notifications should be sending normally. In the meantime, we recommend that your teams log into Asset Essentials directly to view any work orders, rather than relying on email notifications. We apologize for the inconvenience and will continue to provide updates on this page. Thank you for your patience.

Our teams are currently investigating delays in the delivery of Asset Essentials emails. In the meantime, we recommend that your teams log into Asset Essentials directly to view any work orders, rather than relying on email notifications. We apologize for the inconvenience and will continue to provide updates on this page. Thank you for your patience.

This issue has been resolved. Thank you for your patience. Please reach out to support@brightlysoftware.com if you have any questions.

Our teams are currently investigating an issue affecting the Asset Essentials mobile app, where some users are encountering an "unauthorized user" error message during login. We will continue to provide updates as more information becomes available. Thank you for your patience!

We want to inform you that our mail service experienced an outage today from 11:22 AM to approximately 2:06 PM EST. Unfortunately, any emails sent during this period will not be automatically resent. If you sent any critical communications during this window, we ask that you manually resend any necessary emails. You can check the AE audit log to determine what changes may have been made to work orders during that time. We sincerely apologize for any inconvenience this may have caused and appreciate your patience as we continue to ensure system stability. If you have any concerns or require further assistance, please reach out to Support at assetessentialshelp@brightlysoftware.com.

Our engineers have been monitoring the application. The issue has been resolved. All emails have been delivered. Thank you for your patience.

Our team has implemented a fix for this issue. Emails from this morning may take several more hours to process and send. We will continue to monitor all systems. Thank you for your patience!

Our teams are currently investigating delays in the delivery of Asset Essentials emails. In the meantime, we recommend that your teams log into Asset Essentials directly to view any work orders, rather than relying on email notifications. We apologize for the inconvenience and will continue to provide updates on this page. Thank you for your patience.

This incident has been resolved.

Our phone provider is investigating an issue impacting our ability to make or receive phone calls. If you are experiencing this issue, please contact our Support team by email at support@brightlysoftware.com. We will continue to keep you updated until this issue has been resolved.

This issue has been resolved. Thank you for your patience.

We have identified the root cause of the issue and our team is actively working on implementing a fix. We appreciate your patience and understanding during this time. Thank you for your continued support!

We are currently investigating an issue with users receiving an 'incorrect syntax' error when trying to export through Data Export and Custom Reports options. This is a top priority and are working to resolve as quickly as possible. We will continue to post updates on this page.

This issue has been resolved. Thank you for your patience. Please reach out to support@brightlysoftware.com if you have any questions.

Our team is currently investigating an issue impacting the ability to log into FacilityDude products for users who use Single Sign On. This is a top priority and are working to resolve as quickly as possible. We will continue to post updates on this page.

We have completed the maintenance for this issue. If users are having issues with cached data in the mobile app, please refresh the app settings. If that doesn't resolve the issue, please logout and log back in. Please reach out to assetessentialshelp@brightlysoftware.com if you have any questions or need help.

Please be aware we are performing unplanned maintenance at 9:45am EST on Asset Essentials to resolve an issue with Assignees not showing on work orders in the mobile app. We expect no down time during this maintenance but wanted to make users aware in case of intermittent connectivity issues. Please reach out to assetessentialshelp@brightlysoftware.com if you have any questions.

This incident has been resolved.

The issue affecting Event Manager has been resolved. Our team will continue to monitor the situation closely. Should you encounter any problems, please reach out to events.support@brightlysoftware.com.

Our team is investigating an intermittent issue causing an error when editing events and generating reports in Event Manager. The team is working to address this issue and restore functionality as quickly as possible.

We have resolved the issue with support related emails not being delivered to our mailboxes. New emails sent in after 12:30PM EST will be delivered as usual. We apologize for the inconvenience that this caused. IMPORTANT! If you sent an email to support or replied to a support case email during the outage (9/24/2024 at 9:00AM EST - 9/25/2024 at 12:30PM EST) your email was not delivered. We are working to recover these messages, but if possible, please resend any requests or replies to us at your earliest convenience. Thank you for your understanding.

Please be aware that we are currently investigating an issue where emails from clients to our support email addresses are not being received. We are working this as a top priority and hope to have it resolved as quickly as possible. If you need help from support, please call 877-655-3833 or use the in product chat feature. We apologize for the inconvenience and will continue to post updates on this page.

This incident has been resolved.

The issue affecting access to Event Manager has been resolved. Our team will continue to monitor the situation closely. Should you encounter any problems, please reach out to support@brightlysoftware.com.

We are continuing to investigate this issue.

Our Development team is investigating an issue impacting the ability to access Event Manager. This is a top priority for our team and we hope to have a resolution soon. We apologize for the inconvenience and will provide an update as soon as we have a resolution on the issue.

This issue has been resolved. Thank you for your patience

Our team has identified the issue impacting the ability to print in Asset Essentials and is working on the resolution. Please continue to follow this page for updates. As a work around, you can use the email option on the Print screen to send the information to you, and print from there.

Our team has identified the issue impacting the ability to print in Asset Essentials and is working on the resolution. Please continue to follow this page for updates. As a work around, you can use the email option on the Print screen to send the information to you, and print from there.

Our team is continuing to investigate an issue impacting the ability to print in Asset Essentials. This issue is a high priority for us, and we are actively working towards finding a resolution. Please continue to follow this page for updates. As a work around, you can use the email option on the Print screen to send the information to you, and print from there.

Our team is currently investigating an issue impacting the ability to print in Asset Essentials. This issue is a high priority for us, and we are actively working towards finding a resolution. Please continue to follow this page for updates.

This issue has been resolved. Thank you for your patience as we worked to find a resolution. Please contact support@brightlysoftware.com if you have any questions.

We are continuing to investigate a connectivity issue impacting access to certain applications. We are working this as a top priority and will continue to post updates on this page. We apologize for the inconvenience.

We are continuing to investigate a connectivity issue impacting access to certain applications. We are working this as a top priority and will continue to post updates on this page. We apologize for the inconvenience.

We are continuing to investigate a connectivity issue impacting access to certain applications. We are working this as a top priority and will continue to post updates on this page. We apologize for the inconvenience.

Our team is actively investigating a connectivity issue impacting access to certain applications. We are working this as a top priority and will continue to post updates on this page. We apologize for the inconvenience.

This incident has been resolved.

Our team is currently investigating an issue impacting the ability to send Tasks in Event Manager to Asset Essentials. This issue is a high priority for us, and we are actively working towards finding a resolution.

We have restored access to our products. Thank you for your patience during this time. Please contact support@brightlysoftware.com if you have any questions.

We are continuing to investigate an issue impacting some of our products. The issue seems to be related to the global CrowdStrike outage that is impacting many companies worldwide. We will provide the next update as more information becomes available. Please continue to follow this page for updates.

We are continuing to investigate an issue impacting some of our products. The issue seems to be related to the global CrowdStrike outage that is impacting many companies worldwide. We will provide the next update as more information becomes available. Please continue to follow this page for updates.

We are continuing to investigate this issue.

We are investigating an issue impacting the majority of our products. The issue seems to be related to the global CrowdStrike outage that is impacting many companies worldwide. We will provide the next update as more information becomes available. Please continue to follow this page for updates.

We are investigating an issue effecting all of our products. The issue seems to be related to global Crowdstrike outage that is impacting many companies worldwide. We will provide the next update as more information becomes available

We are investigating an issue effecting all of our products. The issue seems to be related to global Crowdstrike outage that is impacting many companies worldwide. We will provide the next update as more information becomes available

This incident has been resolved.

Our team is investigating an issue impacting the ability to enter, edit, or approve Events using Categories in Event Manager. If Categories are removed and added back, you should be able to submit or process the event successfully. We apologize for this inconvenience and are working to resolve the issue as quickly as possible. Please contact support@brightlysoftware.com with any questions.

This incident has been resolved.

We are continuing to investigate this issue.

Our team is monitoring an intermittent issue impacting the ability to enter, edit, or approve events in Event Manager. The team is working to address this issue and restore functionality as quickly as possible.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Brightly will be performing critical maintenance on June 7th at 11:25 AM EST and ending at 11:45 AM EST. During this period, TheWorxHub sites may be unavailable. We apologize for this inconvenience and will notify you once maintenance is complete.

Our teams are currently engaged in a thorough investigation of the issue causing slowness in TheWorxHub. We have developed a fix, which is undergoing rigorous testing procedures. Once all testing is completed and the fix is verified, we will promptly release it to address the issue. We understand the inconvenience this may have caused you and sincerely apologize for any disruption to your experience.

Our team is currently investigating slowness within TheWorxHub. This issue is a high priority for us, and we are actively working towards finding a resolution. Please continue to follow this page for updates.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

TheWorxHub will have a critical maintenance window on Tuesday June 4th, from 4:25 PM EST to 4:40 PM EST. During this time TheWorxHub will be unavailable. Please subscribe to our status page at status.brightlysoftware.com for real-time information during this maintenance window as well as any future status updates from TheWorxHub. If you have any questions, please contact our Legendary Support team at support@brightlysoftware.com.

We are continuing to investigate this issue.

Our team is currently investigating slowness within TheWorxHub. This issue is a high priority for us, and we are actively working towards finding a resolution. Please continue to follow this page for updates.

This incident has been resolved.

Our team continues to investigate this issue impacting the ability to send Tasks in Event Manager to Asset Essentials. Thank you for your continued patience as we work to resolve this issue.

Our team is continuing to investigate this issue impacting the ability to send Tasks in Event Manager to Asset Essentials. This issue is a high priority for us, and we are actively working towards finding a resolution. Please continue to follow updates on this page (status.brightlysoftware.com)

Our team is currently investigating an issue impacting the ability to send Tasks in Event Manager to Asset Essentials. This issue is a high priority for us, and we are actively working towards finding a resolution.

This incident has been resolved.

Our team continues to troubleshoot the issue impacting the ability to receive email notifications from our products. If you or a member of your team are experiencing issues receiving emails, please contact our Support team at support@brightlysoftware.com. Please work with your internal IT department to ensure that all Brightly email domains and, if needed, IP addresses, have been allowed. https://community.brightlysoftware.com/s/article/Allowed-Domains-and-IP-Addresses

Our team continues to troubleshoot the issue impacting the ability to receive email notifications from our products. If you or a member of your team are experiencing issues receiving emails, please contact our Support team at support@brightlysoftware.com. Please work with your internal IT department to ensure that all Brightly email domains and, if needed, IP addresses, have been allowed. https://community.brightlysoftware.com/s/article/Allowed-Domains-and-IP-Addresses

Our team has identified the root cause of the issue impacting SchoolDude email notifications from being received. We continue to work through resolving additional issues as quickly as possible. If you or your team are currently not receiving emails from SchoolDude, please contact our Support team at support@brightlysoftware.com. Thank you for your continued patience, this remains a top priority for our team.

Our team has made an update to resolve the email notifications issue. You should begin seeing emails come through from SchoolDude after 10 AM EST today. You will not receive emails that should have been delivered before 10 AM EST today. Please contact our Support team at support@brightlysoftware.com if you are currently not receiving emails from SchoolDude. Thank you for your continued patience as we work towards resolving this issue.

Our team has made an update to resolve the email notifications issue. You should begin seeing emails come through from SchoolDude after 10 AM EST today. You will not receive emails that should have been delivered before 10 AM EST today. Please contact our Support team at support@brightlysoftware.com if you are currently not receiving emails from SchoolDude. Thank you for your continued patience as we work towards resolving this issue.

Thank you for your continued patience while our team works to investigate the issue impacting email notifications sending from specific Brightly products. This is a top priority, and we are partnering with our email service provider to identify a resolution. We understand the impact this is having on your daily business operations and are working to resolve this as quickly as possible.

Our team is continuing to investigate reports of users not receiving email notifications from specific Brightly products. Action Required: If your organization is allowing emails based on IP addresses, please have your IT department update your configurations and ADD the new IP addresses mentioned below. Event Manager 23.251.253.117 23.251.253.118 Energy Manager 54.240.126.122 54.240.126.121 TheWorxHub 54.240.126.105 54.240.126.104 FacilityDude 54.240.114.243 54.240.114.244 SchoolDude 54.240.114.245 54.240.114.246 Also, as a best practice we suggest checking with your IT department to ensure emails from our server are not being blocked by your spam filter. To see the full list of IPs and domains, please click here https://community.brightlysoftware.com/s/article/Allowed-Domains-and-IP-Addresses We will continue to post updates on this page. Please reach out to support@brightlysoftware.com if you have any questions.

We are continuing to investigate this issue.

Our team is currently investigating reports of users not receiving email notifications from specific Brightly products. Some of these issue may be due to a recently performed IP address update for these product email services. This update was essential to ensure the continued seamless operation of our products, and communicated to users prior to the updates being made. Action Required: If your organization is allowing emails based on IP addresses, please update your configurations and ADD the new IP addresses mentioned below. Event Manager 23.251.253.117 23.251.253.118 Energy Manager 54.240.126.122 54.240.126.121 TheWorxHub 54.240.126.105 54.240.126.104 FacilityDude 54.240.114.243 54.240.114.244 SchoolDude 54.240.114.245 54.240.114.246 We will continue to post updates on this page. Please reach out to support@brightlysoftware.com if you have any questions.

This issue has been resolved. Thank you for your patience.

We are currently investigating an issue impacting access to Asset Essentials. This is a top priority and we are working to resolve this issue as soon as possible. Please continue to follow this page for updates.

This issue has been resolved. Thank you for your patience as we worked through this issue.

We have identified the issue preventing users from logging into HelpDesk and Insight. We have made some configuration changes and the applications should return to full functionality shortly. Thank you for your patience as we worked to resolve this issue.

Our team is continuing to investigate an issue impacting access to HelpDesk and Insight. The team is actively addressing this issue and working to restore functionality as quickly as possible. We appreciate your patience and understanding during this process. We will continue to post updates on this page every hour.

Our team is continuing to investigate an issue impacting access to HelpDesk and Insight. The team is actively addressing this issue and working to restore functionality as quickly as possible. We appreciate your patience and understanding during this process. We will continue to post updates on this page every hour.

Our team is continuing to investigate an issue impacting access to HelpDesk. The team is actively addressing this issue and working to restore functionality as quickly as possible. We appreciate your patience and understanding during this process. We will continue to post updates on this page every hour.

Our team is currently investigating an issue impacting access to HelpDesk. The team is actively addressing this issue and working to restore functionality as quickly as possible. We appreciate your patience and understanding during this process. We will continue to post updates on this page every hour.

This incident has been resolved.

Our team is currently investigating an issue impacting access to Asset Essentials. The team is actively addressing this issue and working to restore functionality as quickly as possible. We appreciate your patience and understanding during this process. We will continue to post updates on this page every hour.

This incident has been resolved. Thank you for your patience during this time.

A fix has been implemented and we are monitoring the results.

We are continuing to work on a fix for this issue.

We are extending the emergency maintenance for TheWorxHub until further notice. During this time TheWorxHub will be unavailable. Please subscribe to our status page at status.brightlysoftware.com for real-time information during this maintenance window as well as any future status updates from TheWorxHub. If you have any questions, please contact our Legendary Support team at support@brightlysoftware.com.

TheWorxHub will have an emergency maintenance window on Tuesday, May 14th from 12:15 PM EST to 12:45 PM EST. During this time TheWorxHub will be unavailable. Please subscribe to our status page at status.brightlysoftware.com for real-time information during this maintenance window as well as any future status updates from TheWorxHub. If you have any questions, please contact our Legendary Support team at support@brightlysoftware.com.

We are continuing to investigate this issue.

Our team is currently investigating slowness and issues with adding work orders in TheWorxHub. This issue is a high priority for us, and we are actively working towards finding a resolution.

This incident has been resolved.

Our team is currently investigating an issue impacting the ability to log into Energy Manager. This issue is a high priority for us, and we are actively working towards finding a resolution.

This incident has been resolved.

Our team has resolved the error within TheWorxHub application. We will continue to monitor the application.

Our team is currently investigating an error within TheWorxHub application. This is our top priority and we will work to have a resolution out as quickly as possible. Thank you for your patience.

This incident has been resolved.

Our team is currently investigating an issue impacting access to Mobile311. The team is actively addressing this issue and working to restore functionality as quickly as possible. We appreciate your patience and understanding during this process.

This incident has been resolved.

Our team is currently investigating an issue impacting Requester access to HelpDesk through the MySchoolBuilding page. The team is actively addressing this issue and working to restore functionality as quickly as possible. In the interim, you can log into HelpDesk by going to login.schooldude.com and select HelpDesk in the product drop down menu. We appreciate your patience and understanding during this process.

This incident has been resolved.

We are continuing to investigate this issue.

Our team is currently investigating an issue impacting access to Asset Essentials. The team is actively addressing this issue and working to restore functionality as quickly as possible. We appreciate your patience and understanding during this process. We will continue to post updates on this page every hour.

This incident has been resolved.

Please be aware that Brightly Software employees are going through an email migration so email replies may be delayed. If you need help, please call 877-655-3833 or use in product chat for immediate assistance.

This issue is now resolved. Asset Essentials clients are now able to successfully access their accounts. We will continue to monitor this issue. Thank you for your patience!

Our team is currently investigating an issue with login errors in Asset Essentials. This is being investigated as our top priority and we will work to have a resolution out as soon as possible. Thank you for your patience!

The issue regarding client emails not being received by the support team has been resolved. We are now receiving emails sent to assetessentialshelp@brightlysoftware.com, events.support@brightlysoftware.com, and stream.support@brightlysoftware.com. Thank you for your patience as we worked to resolve this issue.

We are currently investigating an issue regarding emails not being received by the support team. The impacted email addresses are assetessentialshelp@brightlysoftware.com, events.support@brightlysoftware.com, and stream.support@brightlysoftware.com. If you need to email support for these products, please email support@brightlysoftware.com or call 877-655-3833. We will continue to post updates on this page and appreciate your patience while we resolve this issue.

Our team has implemented a fix for this issue. The services are restored and working properly. Thank you for your patience!

Our team continues to investigate the issue impacting Queued Jobs in SmartGov. This is being investigated as our top priority and we will work to have a resolution out as soon as possible. Thank you for your patience!

The issue impacted Queued jobs has been resolved. Thank you for your patience.

Our team is currently investigating an issue impacting Queued Jobs in SmartGov. This is being investigated as a top priority. We will work to have a resolution as quickly as possible. Thank you for your patience!

This issue is now resolved and all PM schedules are generating work orders at this time. Thank you for your patience!

Our team is currently investigating an issue with PM's not generating within Asset Essentials. This is being investigated as our top priority and we will work to have a resolution out as soon as possible. Thank you for your patience!

This incident has been resolved.

Update: TheWorxHub fix will now be deployed overnight tonight. There is no downtime expected and you may continue to use the mobile site. Thank you!

Our team is currently investigating an issue with Dashboard latency within TheWorxHub desktop application. A fix has been identified and will be deployed this evening at 8:30pm EST. We apologize for the inconvenience and appreciate your patience. You may use TheWorxHub mobile as a workaround.

This incident has been resolved.

This incident is now resolved. Thank you for your patience!

We continue to investigate this issue as our highest priority. We apologize for the inconvenience and will continue to provide updates on this page. Thank you for your patience!

Our team is currently investigating an issue which is preventing users from logging into HelpDesk via MySchoolBuilding. At this time, please login to HelpDesk using https://login.schooldude.com. We apologize for the inconvenience and will continue to provide updates on this page. Thank you for your patience!

This incident is now resolved. Thank you for your patience!

Our team is currently investigating an issue preventing access to TheWorxHub. This is being investigated as our top priority and we will work to have a resolution out as quickly as possibly. Thank you for your patience.

This incident has been resolved.

Our team has implemented a fix for this issue and emails are sending as expected. We will continue to monitor all systems. Thanks again for your patience!

We have identified an issue where notifications from Mobile311 are not being received by users. We are investigating this issue as a top priority and will continue to post updates on this page.

This incident has been resolved. Thank you for your patience.

Our team is currently investigating an issue preventing access to TheWorxHub. This is being investigated as our top priority and we will work to have a resolution out as quickly as possibly. Thank you for your patience.