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Our Engineering teams are currently investigating an issue that is causing delays in sending Webhook notifications. We are actively working to resolve this delay as quickly as possible and will provide another update as soon as we can. We apologize for any inconvenience this may cause.

Our Engineering teams are currently investigating an issue that is causing delays in sending Webhook notifications. We are actively working to resolve this delay as quickly as possible and will provide another update as soon as we can. We apologize for any inconvenience this may cause.

We appreciate your patience while we worked with our team to resolve this issue. This has now been resolved, and Journeys opened the next step for all Learners. We appreciate your understanding while working through this issue!

Our team has received reports of users experiencing problems with Journeys not opening the next step. Our dev team is currently investigating the issue, and we'll provide an update as soon as possible. We apologize for the trouble!

At 10:25 AM MDT on Tuesday, April 22, our team was alerted to an issue that caused users to experience slowness in page load times or timeout errors within the talent marketplace. Our Ops team identified the root cause of the issue, and a fix was quickly implemented. This issue was resolved at 10:50 AM MDT on Tuesday, April 22. Thank you for your patience during this incident, and please let us know if you experience any further trouble!

Thank you for your patience while we have been working with our partners to resolve this issue. This issue has now been resolved and Bridge Analytics is functioning properly. We appreciate your partnership and understanding while working through this issue!

We are currently investigating an issue where the Learn Analytics may throw an error when using certain filters in a report. We are working with our Analytics partners to troubleshoot and resolve this issue as quickly as possible and we will be providing another update as soon as we can. Thank you for your patience!

This incident has been resolved.

Our team had identified the cause of the intermittent issue impacting accounts in the Dublin region. Our team has implemented a fix for the issue and we are seeing performance return to normal. Our team is continuing to monitor the issue.

Our Engineering and Ops teams are investigating an issue preventing some accounts in our Dublin, Ireland region from accessing/using Bridge. We are working toward restoring service as quickly as possible and will provide another update soon. We apologize for the trouble!

Our Engineering and Ops teams have been able to identify and resolve the issue that was preventing users in the US region from accessing Bridge. Thank you for your patience! If you are experiencing any further issues, please reach out to our support team at support@bridgeapp.com.

Our Engineering and Ops teams are currently investigating an issue that is preventing users with accounts in the US region from accessing and using Bridge. We are working toward restoring service as quickly as possible and will provide another update as soon as we can. We apologize for the trouble!

Our team has resolved an issue where the course list was not populating when navigating to the Author > Courses area in Bridge. Our Engineering team was able to find and correct the underlying issue. Thank you for your patience! If you see any additional trouble, please let our team know at support@bridgeapp.com.

Thank you for your patience while we were investigating these issues further. At this time Bridge performance has now been restored to it's normal operating levels. If you happen to see any additional troubles, or if there's anything else we can assist you with please don't hesitate to let us know.

Our team has received reports of some users experiencing intermittent error messages within Bridge, causing the user to need to refresh their browser window. Our Ops team is currently investigating the issue and we'll provide an update as soon as we can. We apologize for the trouble!

This incident has been resolved.

One of our vendors, LiveChat, is currently experiencing a service outage. This issue may prevent our support team from seeing and responding to all chats submitted through the LiveChat system. We are investigating this issue further with LiveChat. In the meantime, for further assistance you can reach our support team through our other channels of service by emailing support@bridgeapp.com. Thanks!

This incident has been resolved.

Our team has identified an issue in the latest Bridge mobile app version that results in an error message stating "error loading your dashboard". Our Product and Engineering team is working toward a fix to resolve the issue. In the meantime, Bridge can be accessed through a desktop or mobile browser. Thank you for your patience while we are working to resolve this issue!

LiveChat has been able to restore services to the chat tool. If you experience any trouble contacting our support team via chat, please let us know. Thank you for your patience during this time.

One of our vendors, LiveChat, is currently experiencing a partial service outage. This issue may prevent our support team from seeing and responding to all chats submitted through the LiveChat system. We are investigating this issue further with LiveChat. In the meantime, for further assistance you can reach our support team through our other channels of service by emailing support@bridgeapp.com or calling us from the number provided in your Bridge portal.

Thank you for your patience while we have been working with our team to resolve this issue. This issue has now been resolved, and 1on1 between Managers and Direct Reports are functioning properly. We appreciate your understanding while working through this issue!

We are investigating an issue where the 1on1 Agendas between Managers and Direct Reports are inaccessible. We are working with our team to troubleshoot and resolve this issue as quickly as possible, and we will provide another update as soon as possible. Thank you for your patience!

The Bridge platform was unavailable to users for a short time Tuesday morning, February 6 at 9:58 AM MST. Our Product and Engineering teams were able to find and correct the issue and services were restored by 10:10 AM MST. We apologize for the trouble!

Our team has been able to push an update to resolve the issue. Thank you for your patience while our team had been working to resolve the issue. If you do encounter any further issues, please don't hesitate to let our support team know by emailing support@bridgeapp.com.

Our Engineering and Ops teams are currently investigating an issue that is preventing users from accessing and using Bridge. We are working toward restoring service as quickly as possible and will provide another update as soon as we can. We apologize for the trouble!

Our team has been able to push an update to resolve the issue. Thank you for your patience while our team had been working to resolve the issue. If you do encounter any further issues, please don't hesitate to let our support team know by emailing support@bridgeapp.com.

Thank you for your patience while we continue to troubleshoot the issue that is preventing users from accessing Bridge. Our team has identified the cause of this issue and we are working to restore services as quickly as possible. We'll provide an additional update as soon as we can.

Our Engineering and Ops teams are currently investigating an issue that is preventing users from accessing and using Bridge. We are working toward restoring service as quickly as possible and will provide another update as soon as we can. We apologize for the trouble!

This incident has been resolved.

Our team has been able to implement a fix that has resolved this issue for the majority of users and we are communicating directly with those that are still seeing any impact resulting from this incident. Thank you again for your patience while working through this issue!

We are seeing improved performance across Bridge, with operating levels returning to normal. Our team is continuing to work toward a full resolution as quickly as possible. Thank you for your patience!

Our Engineering and Ops teams are investigating an issue preventing some accounts from accessing/using Bridge. This issue is causing users to see a "Bridge is temporarily unavailable" message. We are working toward restoring service as quickly as possible and will provide another update soon. We apologize for the trouble!

Thank you for your patience while we have been working with our partners to resolve this issue. This issue has now been resolved and Bridge Analytics as well as scheduled reports are functioning properly. We appreciate your partnership and understanding while working through this issue!

We are currently investigating an issue where the Learn Analytics reports are not being sent out and dashboards are not loading properly for accounts that specifically reside on our Dublin, Ireland server. We are working with our Analytics partners to troubleshoot and resolve this issue as quickly as possible and we will be providing another update as soon as we can. Thank you for your patience!

Our team has been able to update the certificates that caused this issue. If your SAML identity provider supports and is configured with a dynamic metadata URL, this issue is now resolved. However, if you are still experiencing a problem, don't hesitate to contact our support team at support@bridgeapp.com to receive an updated metadata file that can be used to update the data with your provider.

Our team has identified an issue involving our SAML certificate. This issue is preventing accounts that use SAML authentication from accessing Bridge. Our team is working on an update to the certificate in order to resolve the issue. We'll have additional updates as quickly as we can! Thank you for your patience and understanding!

This incident has been resolved.

This incident has been resolved.

Our team had identified the cause of the intermittent issue impacting some accounts from accessing/using Bridge. Our team is working toward a resolution as quickly as possible. Thank you for your patience!

Our Engineering and Ops teams are investigating an issue preventing some accounts from accessing/using Bridge. We are working toward restoring service as quickly as possible and will provide another update soon. We apologize for the trouble!

This incident has been resolved.

Thank you for your patience while we have been investigating the intermittent errors that led to users being unable to load or access Bridge. At this time we're seeing improved performance with operating levels returned to normal. Our team is continuing to investigate the root cause of the incident and monitor the platform.

Our Engineering and Ops teams are currently investigating an issue that is preventing some accounts from accessing/using Bridge. We are working toward restoring service as quickly as possible and will provide another update as soon as we can. We apologize for the trouble!

Thank you for your patience while we have been working with our partners to resolve this issue. This issue has now been resolved and Bridge Analytics as well as scheduled reports are functioning properly. We appreciate your partnership and understanding while working through this issue!

Thank you for your continued patience while we continue to work with our Analytics partners regarding the Learn Analytics dashboard not loading properly for accounts on our Dublin server. This issue is a high priority for our team and we'll provide another update as soon as we can. Thank you for your understanding!

We are currently investigating an issue where the Learn Analytics dashboards are not loading properly for accounts that reside on our Dublin, Ireland server. We are working with our Analytics partners to troubleshoot and resolve this issue as quickly as possible and we will be providing another update as soon as we can. Thank you for your patience!

This incident has been resolved.

Our team has identified the cause of the underlying issue resulting in some accounts being unable to access Bridge. We are currently working to deploy a fix for the issue and we'll have another update as soon as we can. Thanks for your patience!

Our Engineering and Ops teams are currently investigating an issue that is preventing some accounts from accessing/using Bridge. We are working toward restoring service as quickly as possible and will provide another update as soon as we can. We apologize for the trouble!

Thank you for your patience while we have been investigating this issue further. At this time our Product and Engineering team had been able to identify the root cause of the issue and implemented a fix to resolve the latency being seen with CSV uploads. If you experience any additional issues, please don't hesitate to let us know. Thanks!

We are currently investigating reports of some users experiencing slowness with importing CSV files in Bridge. We will provide additional updates as soon as we can. We apologize for the trouble! Thank you for your patience.

This incident has been resolved.

Our team has resolved the issue resulting in some users seeing intermittent error messages, and we are working toward a full recovery. As a result, our asynchronous job queue is backed up a little bit this afternoon. This means that things you might try to do that run as background jobs (like enrolling users or groups in courses, running CSV imports, or sending email messages to users through Bridge) will not happen as quickly as usual. We will provide another update as we move toward a full resolution.

Our team has received some reports of some users experiencing slowness within Bridge as well as intermittent errors, causing the user to need to refresh their browser window. Our Ops team is currently investigating the issue and we'll provide an update as soon as we can. We apologize for the trouble!

This incident has been resolved.

Our team has been able to work with our partners to implement a fix to resolve the issues being seen with Bridge Analytics and scheduled reports. There will be an additional maintenance window required as we implement a long term solution to avoid these types of issues, We will communicate the date and time of that window as soon as we can. In the meantime, we are continuing to monitor the updates made to resolve the issue. Thanks again for your patience!

We are continuing to work with our partners for a resolution to the issues impacting scheduled reports. We will be performing maintenance on the Analytics feature within Bridge tomorrow morning: Wednesday, May 3, 2023, between 1:00 AM EDT and 5:00 AM EDT (between 5:00 AM UTC and 9:00 AM UTC). Once this maintenance event is complete, our expectation is that scheduled reporting will resume. We'll provide an additional update after that time.

We are working closely with our analytics partners to provide a long term stable solution across the Bridge Analytics platform. We expect a resolution to be in place by the end of the week and we will provide additional updates as progress continues. We appreciate your patience while we actively work to resolve this issue!

We are currently seeing an increase in scheduled reports failing within Bridge analytics and we are investigating this issue with our partners. We will provide an update as soon as we can. Thank you for your patience!

Thank you for your patience while working with our partners on the issues being seen with Bridge Analytics. We are now seeing the Bridge Analytics tool return to normal operating levels. We are continuing to work with our partners to ensure the platform's stability moving forward. Please let us know if you experience any further issues. Thanks!

Thank you for your patience while working with our partners on the issues being seen with Bridge Analytics. We have pushed some changes which have increased functionality. We will continue to monitor things at this time and will send an all-clear once we are confident things are fully functional.

We are currently investigating an issue within Bridge Analytics with our partners. This issue impacts scheduled, and ad-hoc reports in Analytics due to breaking changes recently pushed out. We'll have an additional update as soon as we can. We appreciate your patience!

Thank you for your patience while we have been working with our partners on the issues being see with Bridge Analytics. At this time we are seeing the Bridge Analytics tool return to normal operating levels. We are continuing to work with our partners to ensure the platform stability moving forward. Please let us know if you experience any further issues. Thanks!

We are currently investigating an issue within Bridge Analytics with our partners. This issue prevents scheduled reports from being sent and may result in the error message "trouble loading data" when running some queries within Bridge Analytics. We'll have an additional update as soon as we can. We appreciate your patience!

Our team has been able to identify and fix the issues causing slowness and errors within Bridge this afternoon. Thank you for your patience during this time!

Our asynchronous job queue is backed up a bit this afternoon. This means that things you might try to do that run as background jobs (like enrolling users or groups in courses, running CSV imports, sending email messages to users through Bridge) will not happen as quickly as usual and may result in some intermittent errors when using or accessing Bridge. Our engineering team is digging into the issue right now. We'll keep you posted as we work. We apologize for the trouble!

LiveChat has been able to restore services to the chat tool. If you experience any trouble contacting our support team via chat, please let us know. Thank you for your patience during this time.

One of our vendors, LiveChat, is currently experiencing a partial service outage. This issue may prevent our support team from seeing and responding to all chats submitted through the LiveChat system. We are investigating this issue further with LiveChat. In the meantime, for further assistance you can reach our support team through our other channels of service by emailing support@bridgeapp.com or calling us from the number provided in your Bridge portal.

Our partners at AWS have been able to resolve the issue impacting Bridge users that had been causing intermittent timeout errors. If you experience any further issue, please reach out to our support team! Thank you!!!

Amazon Web Services is currently experiencing what appears to be a networking issue that has impacted Bridge along with many other companies. We are working with Amazon to diagnose the problem and waiting for updates on their mitigation timeline. We will keep you posted as soon as we have more information.

We have identified the issue resulting in the analytics feature being unavailable and this issue is now resolved. Thank you for your patience while correcting this issue!

We are currently investigating an issue that is preventing users from accessing the Analytics feature within Bridge. We are working toward restoring service as quickly as possible and will provide another update as soon as we can. We apologize for the trouble!

This incident has been resolved.

We are continuing to work with our partners to fully resolve the connection issues that have been occurring. We are seeing improved performance on the Bridge platform. We will continue to work with our partners to mitigate any further issues. Thanks for your patience and understanding during this time!

Our team has been able to identify the cause of the issue impacting Bridge availability. One of our service partners is currently experiencing an outage that is impacting accounts in the Dublin, Ireland region. We'll continue to work with our partners to restore service as quickly as possible and provide another update as soon as we can. Thank you for your patience! We apologize for the trouble!

Our Engineering and Ops teams are currently investigating an issue that is preventing users from accessing/using Bridge. Impacted accounts are based in EMEA with their account configured on our Dublin Servers. We are working toward restoring service as quickly as possible and will provide another update as soon as we can. We apologize for the trouble!

Thank you for your patience during this incident involving Amazon Web Services. The AWS team has resolved this issue for the majority of their services and we are now seeing a full recovery within Bridge, and all Bridge services should now be functioning properly. If you experience any further issues, please contact our support team at support@bridgeapp.com.

Amazon Web Services is currently experiencing what appears to be a large-scale networking issue that has impacted Bridge along with many other companies. We are working with Amazon to diagnose the problem and waiting for updates on their mitigation timeline. We will keep you posted as soon as we have more information.

Our team has been able to identify and fix the issues causing slowness and errors within Bridge today. Thank you for your patience during this time!

Our asynchronous job queue is backed up a bit this afternoon. This means that things you might try to do that run as background jobs (like enrolling users or groups in courses, running CSV imports, sending email messages to users through Bridge) will not happen as quickly as usual and may result in some intermittent errors when using or accessing Bridge. Our engineering team is digging into the issue right now. We'll keep you posted as we work. We apologize for the trouble!

This incident has been resolved.

Our asynchronous job queue is backed up a bit this afternoon. This means that things you might try to do that run as background jobs (like enrolling users or groups in courses, running CSV imports, sending email messages to users through Bridge) will not happen as quickly as usual. Our engineering team is digging into the issue right now. We'll keep you posted as we work. We apologize for the trouble!

This incident has been resolved.

We are currently investigating an issue where Bridge Analytics is displaying a 403 error.

This incident has been resolved.

One of our third-party service partners is currently experiencing an outage impacting Bridge accounts with the Performance and Journeys features enabled. This issue is preventing users from loading or interacting with Perform and Journeys tools. Our Dev team will continue working with our Partners until this incident is resolved; we’ll have another update for you as soon as we can.

We've confirmed that the fix implemented by our vendor has corrected the issues, and Perform is fully operational at this time.

Our vendor was able to resolve all errors on their end, and Perform is again functional. We will continue to monitor these issues for a bit longer to ensure nothing further happens.

Our service vendor is currently experiencing an outage that is impacting accounts across the board. We'll continue to work with our vendor and provide another update as soon as we can. Thank you for your patience! We apologize for the trouble!

We are currently investigating issues with accessing and using Bridge Perform.

Our Engineering team has been able to identify and correct the issue that was causing an error message when attempting to access Bridge Analytics. If you experience any further issues, please reach out to our support team. We apologize for the trouble!

We are currently investigating an issue that is preventing users from accessing the Bridge Analytics features. We'll have an additional update as soon as we can. Thank you for your patience!

We've received confirmation from our partners at AWS that the issues that impacted access to Bridge have now been resolved. If you see any additional issues please reach out to our support team. Thank you for your patience while working through these issues!

We are continuing to work with our partners at Amazon Web Services (AWS) to resolve the connection issues that have been occurring across Bridge. AWS is making progress towards restoring service and we are seeing an improved performance on the Bridge platform. We will continue to work with our partners at AWS to mitigate any further issues. Thanks for your patience and understanding during this time!

Our service partner, Amazon Web Services (AWS), is currently experiencing an outage that is impacting accounts in the North America region. This outage is being caused by an increase of API Error Rates in the Amazon Relational Database Service and is the cause for users to be unable to access Bridge.  We'll continue to work with our partners at AWS and provide another update as soon as we can. Thank you for your patience! We apologize for the trouble!

Our Engineering and Ops teams are continuing to investigate the issue that is preventing users from accessing/using Bridge. We are working toward restoring service as quickly as possible and will provide another update as soon as we can. We apologize for the trouble!

This incident has been resolved.

Our Engineering and Ops teams are currently investigating an issue that is preventing users from accessing/using Bridge. We are working toward restoring service as quickly as possible and will provide another update as soon as we can. We apologize for the trouble!

A fix has been implemented and the incident is resolved. We apologize for any trouble this may have caused!

Our Engineering and Ops teams are currently investigating an issue that is preventing some accounts from accessing/using Bridge. We are working toward restoring service as quickly as possible and will provide another update as soon as we can. We apologize for the trouble!

Zendesk has notified us that phones are currently working now as well. Sorry for the trouble!

Zendesk informed us that they're still experiencing partial service outage, however it is only affecting phone calls at this time. This issue is preventing our support team from seeing and responding to phone calls. We are investigating this issue further with Zendesk. In the meantime, for immediate assistance you can reach our support team through our live chat service: https://lc.chat/now/8288951/1.

Zendesk was able to identify and implement a fix for the errors were were experiencing, so the support experience should be back to normal. They're continuing to monitor, but we're experiencing no issues at this time. Sorry about the trouble!

One of our vendors, Zendesk, is currently experiencing a partial service outage. This issue is preventing our support team from seeing and responding to phone calls and potentially emails/webform tickets as quickly as we would like. We are investigating this issue further with Zendesk. In the meantime, for immediate assistance you can reach our support team through our live chat service: https://lc.chat/now/8288951/1.

Thank you for your patience while investigating the issue impacting course content. We've corrected this issue at this time. Please let us know if you see any additional trouble. Thanks!

Some users are currently experiencing an issue where course content isn't loading. Our Ops team is currently investigating the issue and we'll provide an update as soon as we can. We apologize for the trouble!

This incident has been resolved.

Our Engineering and Ops teams are currently investigating an issue that is preventing some users from accessing/using Bridge. We are working toward restoring service as quickly as possible and will provide another update as soon as we can. We apologize for the trouble!

This incident has been resolved.

Our Engineering and Ops teams are currently investigating an issue that is preventing some users from accessing/using Bridge. We are working toward restoring service as quickly as possible and will provide another update as soon as we can. We apologize for the trouble!

This incident has been resolved.

Some users are currently experiencing slowness or degraded performance within the Bridge platform. Our Ops team is currently investigating the issue and we'll provide an update as soon as we can. We apologize for the trouble!

This incident has been resolved.

Some users are currently experiencing slowness or degraded performance within the Bridge platform. Our Ops team is currently investigating the issue and we'll provide an update as soon as we can. We apologize for the trouble!

Thank you for your patience while we have been investigating and monitoring this issue. At this time we are seeing Bridge performance return to normal and we'll continue to monitor the situation. If you are seeing any additional troubles, please let us know!

Our Engineering and Ops teams are currently investigating an issue that is intermittently preventing users from accessing/using Bridge. We are working toward restoring service as quickly as possible and will provide another update as soon as we can. We apologize for the trouble!