Is Breach Secure Now Down Right Now? Check if there is a current outage ongoing.

Earlier today, we received reports that users were unable to view Micro Training videos. This temporary issue was caused by an outage affecting our video hosting provider. The platform vendor has since resolved the issue, and Micro Training videos are once again accessible as normal. We will continue to monitor the situation. Thank you for your patience.

We are currently investigating an issue affecting the User Edit Profile function. In some cases, the "Check Availability" feature for screen names may inaccurately indicate that a chosen name is available when it is not. If a duplicate screen name is selected, the profile update will not be saved, and the original screen name will remain unchanged. Our team is working to resolve this issue and will provide updates as they become available. Thank you for your patience.

We are currently investigating an issue affecting the User Edit Profile function. In some cases, the "Check Availability" feature for screen names may inaccurately indicate that a chosen name is available when it is not. If a duplicate screen name is selected, the profile update will not be saved, and the original screen name will remain unchanged.Our team is working to resolve this issue and will provide updates as they become available. Thank you for your patience.

The issue preventing domains from being saved for Dark Web Monitoring has been fully resolved. Thank you for your patience while we worked to address this.

The issue preventing domains from being saved for Dark Web Monitoring has been resolved. Our engineering team will continue to monitor to ensure the feature remains fully operational. Thank you for your patience while we worked to address this.

We are currently investigating an issue affecting domain submissions for Dark Web Monitoring. Partners are able to add domains, but upon clicking "Save," an error message appears stating: "Failed to create client task." Our team is actively working to identify the root cause and will share updates as more information becomes available. Thank you for your patience.

The issue preventing domains from being saved for Dark Web Monitoring has been fully resolved. Thank you for your patience while we worked to address this.

The issue preventing domains from being saved for Dark Web Monitoring has been resolved. Our engineering team will continue to monitor to ensure the feature remains fully operational. Thank you for your patience while we worked to address this.

We are currently investigating an issue affecting domain submissions for Dark Web Monitoring. Partners are able to add domains, but upon clicking "Save," an error message appears stating: "Failed to create client task." Our team is actively working to identify the root cause and will share updates as more information becomes available. Thank you for your patience.

The permanent fix for the Catch Phish Email Plug-in issue is now available. Our team has completed testing and confirmed that the solution resolves the loading issue caused by Microsoft’s recent changes. Applying the fix requires removing the existing version of Catch Phish and re-deploying the updated version. Our Support team will be reaching out to those who have previously opened a ticket related to this issue. For those who have not opened a support ticket but would like detailed instructions on how to implement the permanent fix, please contact our Support team at help@breachsecurenow.com. Thank you for your patience and continued support as we worked toward a long-term solution.

We’re in the final stages of testing a permanent fix for the issue preventing Catch Phish from loading for some users. Our team has been working diligently to ensure the upcoming solution is compatible with Microsoft’s evolving requirements. We expect to roll out the fix shortly. Thank you for your continued patience and partnership. We’ll provide another update as soon as the fix is live.

A temporary fix has been discovered for the issue preventing Catch Phish from loading for some users. Once legacy tokens are enabled and Outlook is restarted, Catch Phish should function normally again. A link to the instructions for turning on legacy Exchange Online tokens and re-enabling Outlook add-ins is included below. Our team is currently working on a permanent fix. If you have any additional questions, please reach out to our Support team for assistance. Thank you for your patience and understanding. https://learn.microsoft.com/en-us/office/dev/add-ins/outlook/turn-exchange-tokens-on-off#connect-to-exchange-online-powershell

An issue has been identified with the Catch Phish Email Plug-in not loading for some users. The cause of this issue has been linked to an update made by Microsoft which turns off all legacy Exchange user identity and callback tokens by default for Exchange Online tenants, encouraging the adoption of Nested App Authentication (NAA). This change affects Outlook add-ins that rely on these tokens, potentially impacting their functionality. Administrators can temporarily turn legacy tokens back on, but Microsoft will permanently disable them for all tenants by June 2025. We are working to ensure the smooth operation of Catch Phish while looking into options for the future. Thank you for your patience.

The permanent fix for the Catch Phish Email Plug-in issue is now available. Our team has completed testing and confirmed that the solution resolves the loading issue caused by Microsoft’s recent changes.Applying the fix requires removing the existing version of Catch Phish and re-deploying the updated version. Our Support team will be reaching out to those who have previously opened a ticket related to this issue. For those who have not opened a support ticket but would like detailed instructions on how to implement the permanent fix, please contact our Support team at help@breachsecurenow.com.Thank you for your patience and continued support as we worked toward a long-term solution.

We’re in the final stages of testing a permanent fix for the issue preventing Catch Phish from loading for some users. Our team has been working diligently to ensure the upcoming solution is compatible with Microsoft’s evolving requirements. We expect to roll out the fix shortly.Thank you for your continued patience and partnership. We’ll provide another update as soon as the fix is live.

A temporary fix has been discovered for the issue preventing Catch Phish from loading for some users. Once legacy tokens are enabled and Outlook is restarted, Catch Phish should function normally again. A link to the instructions for turning on legacy Exchange Online tokens and re-enabling Outlook add-ins is included below. Our team is currently working on a permanent fix. If you have any additional questions, please reach out to our Support team for assistance. Thank you for your patience and understanding.https://learn.microsoft.com/en-us/office/dev/add-ins/outlook/turn-exchange-tokens-on-off#connect-to-exchange-online-powershell

An issue has been identified with the Catch Phish Email Plug-in not loading for some users. The cause of this issue has been linked to an update made by Microsoft which turns off all legacy Exchange user identity and callback tokens by default for Exchange Online tenants, encouraging the adoption of Nested App Authentication (NAA). This change affects Outlook add-ins that rely on these tokens, potentially impacting their functionality. Administrators can temporarily turn legacy tokens back on, but Microsoft will permanently disable them for all tenants by June 2025. We are working to ensure the smooth operation of Catch Phish while looking into options for the future. Thank you for your patience.

This incident has been resolved.

As a reminder, phase 2 of our brand transition from PII & PHI Protect to Breach Secure Now is now complete. With this transition, users will begin receiving all emails, including Micro Training emails, from Breachsecurenow.com starting on Thursday, April 3rd. Previously, these emails came from the domains security-reminders.com, pii-protect.com, and phi-protect.com. We recommend using the email template below to remind your clients of this brand transition. Brand Transition Email Template: https://portal.breachsecurenow.com/#/marketingResources/PII%20to%20BSN%20Brand%20Transition?assetId=r9cz59f5kwnkps99rxs547g You can also visit the Marketing Resource Center for additional resources related to the brand transition.

The issue with accessing the Google Cybersecurity Training from the “Improve your ESS” section on the Dashboard has been resolved. Thank you for your patience as we addressed this matter.

We’ve identified an issue with the Google Cybersecurity Training not loading correctly through the "Go" button in the “Improve your ESS” section of the Dashboard. The training is still accessible through the Training tab. Our team has determined the cause of the issue and is actively working on a permanent fix.

The issue preventing a small percentage of partners using the ESET endpoint security solution from accessing the phishing tab in the portal has been resolved. Thank you for your patience and understanding as we addressed this matter.

An issue has been identified which is preventing a small percentage of partners using the ESET endpoint security solution from accessing the phishing tab in the portal. There is a workaround to whitelist our AWS URL in ESET. Partners can open a support ticket if they would like our team to guide them through whitelisting ESET. Our team is currently working on a permanent fix and will provide an update as soon as possible. Thank you for your patience.

The issue with the disabling of weekly Micro Trainings/Newsletters has been resolved. Thank you for your patience and understanding as we addressed this matter.

A fix has been discovered for the issue with the disabling of weekly Micro Trainings/Newsletters that was impacting a small percentage of users. The issue will be resolved soon for those who have not already reset the value manually. We will continue to monitor the situation moving forward. Thank you for your patience.

An issue has been discovered with the weekly Micro Trainings/Newsletters that is impacting a small percentage of users. Some users who have Micro Trainings and Newsletters disabled are still receiving emails for them. Our team is actively investigating this issue and is working on a fix. We will provide updates as more information becomes available.

After monitoring the issue preventing a small number of Micro Training emails from being sent, we have determined that the situation has been resolved. Thank you for your patience.

A fix has been completed for the issue that was preventing a small number of Micro Training emails from being sent. The fix will be deployed today (February 11th). We will continue to monitor the situation moving forward.

We have identified an issue that is preventing Micro Training emails from being sent for a small percentage of our users. The issue is currently being resolved and we expect full restoration by next week. Micro Trainings are still available through the portal, the Newsfeed, the Teams application, and Catch Phish. We apologize for any inconvenience this has caused. Thank you for your understanding.

The issue preventing access to the Dark Web Remediation Training has been resolved. Thank you for your patience.

The fix has been deployed for the issue preventing access to the Dark Web Remediation Training. The training is now accessible. We will continue to monitor the situation closely. Thank you for your understanding as we address this issue.

We have received reports of users experiencing a "Something Went Wrong" error when attempting to access the Dark Web Remediation Training. The root cause has been identified, and the fix has successfully passed QA. The fix will be deployed at 5 PM EST. We will provide further updates once the deployment is complete. Thank you for your patience.

The issue with the delayed updating of the Employee Secure Score (ESS) has been resolved. The ESS is now updating as expected. Thank you for your patience and understanding as we addressed this matter.

The fix for the issue with the delayed updating of the Employee Secure Score (ESS) has been deployed. We will continue to monitor the issue. Thank you for your patience.

A temporary fix is in progress to address the issue with the delayed updating of the Employee Secure Score (ESS) due to high traffic levels. We expect this fix to be implemented in the next few days. Additionally, we are developing a permanent solution. We apologize for any inconvenience this may cause and appreciate your patience.

We are continuing to monitor for any further issues.

We are continuing to monitor for any further issues.

We are continuing to monitor for any further issues.

We are continuing to monitor for any further issues.

We are aware of an issue where the Employee Secure Score (ESS) is not updating immediately for some users due to high traffic levels. This delay is expected to resolve shortly, and we will review performance enhancements to prevent future occurrences. We apologize for any inconvenience and appreciate your patience.

The permanent fix has been deployed to prevent the recurrence of issues related to the publishing and unpublishing of training courses. We will continue to monitor the situation going forward. We appreciate your patience and support as we worked to implement a solution.

A fix has been deployed that enables the unpublishing of courses which were affected by this recent issue. This functionality is now available both at the client and partner profile levels. We continue to assess any impact this issue may have caused. Additionally, a temporary solution has been implemented to prevent recurrence. We anticipate deploying a permanent fix by Monday, January 6th. Thank you for your continued patience as we finalize these adjustments.

A fix has been deployed, and we are actively working to restore previous settings. Training courses can now be manually unpublished via the Training Configuration within the Partner Profile or at the individual client level if needed. We will continue to monitor the situation and provide updates as necessary. Thank you for your continued patience.

We have identified a problem where all available training courses are currently accessible to all clients due to an unexpected publishing error. Additionally, partners are currently unable to unpublish these courses. We are actively working to resolve this issue and will restore the previous settings and ensure courses can be managed appropriately by our partners. Updates will be provided as we make progress. We apologize for any inconvenience and appreciate your patience.

This incident has been resolved. All delayed Micro Training emails have been sent. The root cause has been identified, and a fix will be deployed to prevent this issue from occurring in the future. Thank you for your patience as we addressed this matter.

A fix has been implemented, and Micro Training email delivery has resumed. The majority of Micro Training emails will be sent today during normal sending hours. We will continue to monitor the incident moving forward.

An issue was identified that prevented today’s Micro Training email from being sent. The issue is currently being resolved, and the Micro Training email will be delivered later than usual. We will provide updates as more information becomes available. Thank you for your patience.

This incident has been resolved. We appreciate your patience and support as we addressed this matter.

A fix has been successfully implemented, and the SRA Questionnaire page appears to be fully operational. We will continue to monitor the issue moving forward.

The SRA Questionnaire page is not loading for some users. The issue has been identified and a fix is being implemented. Thank you for your patience.

The issue with Microsoft Single Sign-On (SSO) has been resolved. We appreciate your patience and support as we addressed this matter.

A fix for the Microsoft Single Sign-On (SSO) issue has been deployed. Further testing for final verification is being completed. Thank you for your patience and support.

We have identified an issue with the Microsoft Single Sign-On (SSO) setup in the portal. Users are receiving an error message when redirected back to the portal after successfully logging into Microsoft. Our team is currently testing a fix for the issue. We will share further details as soon as they are available.

A fix has been implemented for the issue affecting the Dark Web tab. The tab is now fully operational. Thank you for your patience as we investigated this issue.

We have identified an issue related to the Dark Web tab in the portal. Users are encountering an error message when trying to access the tab, and the buttons for adding domains are missing. Our team is actively working to resolve this issue and will share further details as soon as they are available. Thank you for your patience.

The fix designed to address false click reports from Barracuda's Impersonation Protection feature was successfully deployed to our production environment. We have implemented a filtering mechanism that excludes the implicated IP addresses associated with Barracuda’s Impersonation Protection. Please note that there may still be instances of clicks that could be legitimate or false positives from other email filtering services. If you suspect that your users are experiencing false positives, please contact our support team for assistance. Thank you for your patience and understanding as we worked with Barracuda to resolve this issue.

We have developed a solution to address the false click reports caused by Barracuda's Impersonation Protection feature and are currently testing it in our environment. We will update you once this solution is deployed in production. Thank you for your continued patience as we finalize this resolution.

We have been made aware that some partners using Barracuda Networks are experiencing false click reports on our phishing simulation emails. This issue stems from a recent update to Barracuda’s email protection feature, Impersonation Protection, which conducts post-delivery scans. Unfortunately, this scanning process is unintentionally triggering clicks on phishing simulation emails from our platform. We are actively working to resolve this issue as quickly as possible. We appreciate your patience and understanding as we work toward a solution.

We identified an issue with our Catch Phish email analysis tool, where results were not being returned during the SLAM analysis phase of the email's evaluation. Although this affected some emails, it did not impact any phishing simulations sent from our platform. Our team quickly addressed and resolved the issue, ensuring full functionality has been restored.

The issue affecting the Breach Secure Now homepage (www.breachsecurenow.com) and our Partner Resources page, which hosts our marketing content, has been resolved. Both pages are now fully operational. Thank you for your patience during this downtime.

The issue has been identified and a fix is being implemented.

The Breach Secure Now homepage (www.breachsecurenow.com) and our Partner Resources page, which hosts our marketing content, are currently unavailable. We are actively investigating the issue and will provide updates as soon as possible. Thank you for your patience.

In our ongoing effort to enhance the flexibility of customizing notification times, including the dispatch times for Micro Training emails, modifications were made to our email-sending platform. Unfortunately, these changes affected the authentication of DMARC/SPF records for some partners. We have since resolved this issue, ensuring it will not affect future Micro Trainings or Newsletters. If you use a filtering service and have discovered that today's Micro Training email was quarantined, please be assured that it can safely be released. We apologize for any inconvenience this may have caused.

The issue preventing a subset of phishing simulations from loading in the Catch Phish email analysis tool has been successfully resolved. A fix has been deployed and we will continue to monitor the Catch Phish plug-in. We appreciate your patience and support as we addressed this matter.

We have identified the underlying issue with the Catch Phish email analysis tool, which is preventing the analysis of certain phishing simulations for a small subset of users. A solution has been identified and is currently undergoing testing. An additional update will be provided following the deployment of the fix. We appreciate your patience throughout our investigation of this matter.

We have identified an issue related to the analysis of phishing simulations within the Catch Phish tool. Upon clicking “Email Analysis,” the tool presents a loading wheel instead of analyzing the email and reporting back. At this time, only a subset of phishing scenarios and a small subset of users have been impacted. Catch Phish is operating as expected for emails outside of this subset. We will provide more information as it becomes available.

The issue preventing new users from logging in using Google Single Sign-On (SSO) has been successfully resolved. We have verified that our platform is operating at full capacity. We appreciate your patience and support as we addressed this matter.

A fix to the Google Single Sign-On (SSO), which was preventing new users using Google SSO from accessing the Portal, has been implemented. The resolution has been verified by several Partners/Clients and further testing for final verification is being completed.

We have identified an issue preventing any new users using Google SSO from logging into the portal. The cause of this issue has been determined and our team is currently working on a resolution. We will share further details as soon as they are available.

Following a comprehensive investigation, we have determined that the buffering issue experienced during the Annual Training video playback was not attributed to our platform but rather our Content Delivery Network. We are pleased to report that, after extensive testing, the issue is no longer being experienced or reported. Users can now expect uninterrupted video playback. Thank you for your patience as we investigated this issue.

We are continuing to investigate this issue.

We have received reports that a small number of users have encountered sporadic interruptions in the Annual Training video playback. The interruptions occurred within the first few minutes of the video. Our team is actively investigating this issue, and we will share further details as soon as they are available.

The issue of missing graphics, including trend lines, in our reports, has been successfully resolved. All graphics, including those in the Micro Training Report, are now displaying correctly, marking the full resolution of this issue. We appreciate your patience as we diligently worked to address this matter.

We have successfully implemented the fix to address the issue of missing graphics, including trend lines, in our reports. Currently, all graphics are displaying correctly, with the exception of the Micro Training Report, which is still in progress. We'll provide an update as soon as graphics are fully restored in that report, completing the resolution of this issue.

We have identified the necessary fix to restore graphics in our reports and are presently in the testing phase.

We have pinpointed the issue causing graphics to be absent in our reports and are actively working on a fix.

An issue has been identified where reports are failing to display graphics, including trend lines. Our team is actively investigating this matter and will provide updates on our progress as we work to resolve it.

At this time, AWS has formally concluded this incident. We have verified that our platform is operating at full capacity and appreciate your support as we monitored this situation.

Currently, AWS is not reporting any errors, and our platform appears to be fully operational. We will continue to monitor the situation to ensure the ongoing operational status of our platform.

At 10:45 AM EST, we received notifications indicating that some users may encounter challenges while attempting to log into the platform. Our team has identified the root cause as operational issues within "Identity Services" on AWS, where our platform is hosted. Currently, AWS is not reporting any errors, and our platform appears to be fully operational. We will continue to monitor the situation to ensure the ongoing operational status of our platform.

The fix has been successfully deployed to address this issue. We are pleased to announce that all annual training certificates are now accessible for users. We appreciate your patience and understanding as we worked to resolve this matter.

Upon reevaluating the situation and conducting a thorough investigation into the issues affecting users' access to their training certificates, we have successfully identified the root cause and the necessary fix to restore access. The testing phase for this solution is complete, and we are currently in the process of preparing for deployment. We will keep you posted with an update once the deployment process has been successfully executed.

The deployment, intended to address the issue of users being unable to access their training certificates, did not yield the expected results. Our team is currently in the process of reevaluating the situation and investigating the issues we are experiencing with our training certificates. We understand the importance of this matter and are committed to finding a solution promptly. We will provide further updates as soon as we have more information on the progress. Thank you for your patience and understanding.

The testing phase has been successfully concluded, and the identified fix, which has prevented users from accessing their training certificates, is now set for deployment. We will keep you informed with an update once the deployment process is complete and certificate access is fully restored.

We are continuing to test the fix for this issue.

Users have reported an issue while trying to access their annual training certificates. Upon clicking the printer icon, some users are reporting that they encounter the following error message: "An error occurred while retrieving the certificate." We have identified the cause of this incident and are currently in the testing phase for the fix.

An issue was identified when calculating the average Micro Training score and its effect on the Employee Secure Score (ESS) in certain scenarios, resulting in an impact on a number of client accounts. The issue has been resolved and all scores have been restored to their correct values.