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Last checked 2025-06-14T12:57:08.982Z from BrainStorm's official status page

Historical record of incidents for BrainStorm

Jun 11, 2025

Report: "Unable to log into the BrainStorm platform"

Last update 2025-06-11T16:44:29.360Z

resolved2025-06-11T16:44:29.344Z

This incident has been resolved.

identified2025-06-11T16:44:18.992Z

The issue has been identified and a fix is being implemented.

investigating2025-06-11T16:44:11.144Z

We are currently investigating this issue.

Mar 5, 2025

Report: "BrainStorm Help Center currently down"

Last update 2025-03-05T20:28:31.173Z

resolved2025-03-05T20:28:31.148Z

This incident has been resolved.

monitoring2025-03-05T20:28:21.309Z

A fix has been implemented and we are monitoring the results.

monitoring2025-03-05T19:45:39.994Z

A fix has been implemented and we are monitoring the results.

identified2025-03-05T19:12:18.427Z

The issue has been identified and a fix is being implemented.

investigating2025-03-05T19:12:02.814Z

We are currently investigating this issue.

Feb 14, 2025

Report: "Dashboard data is not up-to-date"

Last update 2025-02-14T15:20:05.726Z

postmortem2025-02-14T15:16:18.291Z

We believe an outage with a third party resource caused connectivity issues with the data that we use to keep our dashboards up to date. After the outage was resolved, we re-established connection by restarting the infrastructure resources that stream the data.

resolved2025-02-14T15:15:38.359Z

This incident has been resolved.

monitoring2025-02-13T20:10:43.105Z

A fix has been implemented and we are monitoring the results.

investigating2025-02-13T16:17:21.677Z

We are currently investigating this issue.

Feb 12, 2025

Report: "Start Flow Button"

Last update 2025-02-12T16:19:50.542Z

resolved2025-02-12T16:19:50.526Z

This incident has been resolved.

monitoring2025-02-12T15:04:59.828Z

A fix has been implemented and we are monitoring the results.

investigating2025-02-11T22:31:19.954Z

We are continuing to investigate this issue. What is happening: Admins cannot start a Flow manually for a user or group using the "Start Flow" button even if it does have a communication asset.

investigating2025-02-11T18:19:29.300Z

We are currently investigating this issue.

Nov 14, 2024

Report: "Some links reporting "Privacy Error""

Last update 2024-11-14T20:15:27.092Z

resolved2024-11-14T20:15:27.074Z

This incident has been resolved. A problem was found with a third-party cloud resource with the SSL certificate binding causing intermittent use of an incorrect certificate. The resource was re-deployed which resolved the issue.

monitoring2024-11-14T18:59:45.365Z

A fix has been implemented and we are monitoring the results.

identified2024-11-14T18:59:30.216Z

The issue has been identified and a fix is being implemented.

investigating2024-11-14T16:53:35.426Z

Some links in Emails or Teams app are giving a Privacy Error in the browser when clicked on, indicating that they are not formed using HTTPS. We are currently investigating this issue.

Aug 1, 2024

Report: "Reporting/Dashboards"

Last update 2024-08-01T15:43:55.669Z

resolved2024-08-01T15:43:55.653Z

This incident has been resolved.

identified2024-08-01T13:47:13.562Z

We are continuing to work on a fix for this issue.

identified2024-08-01T13:44:46.417Z

The issue has been identified and a fix is being implemented.

investigating2024-08-01T13:44:02.955Z

We are currently investigating this issue.

Mar 13, 2024

Report: "Authentication issue"

Last update 2024-03-13T15:13:35.843Z

resolved2024-03-13T15:13:35.421Z

This incident has been resolved.

monitoring2024-03-13T15:10:03.528Z

A fix has been implemented and we are monitoring the results.

identified2024-03-13T15:09:12.285Z

The issue mainly affects the look of the login page but does not affect actual authentication.

identified2024-03-13T15:04:46.448Z

The issue has been identified and a fix is being implemented.

investigating2024-03-13T15:04:28.505Z

We are continuing to investigate this issue.

investigating2024-03-13T15:03:42.582Z

We are currently investigating this issue. If you are already logged in, this will not affect you.

Dec 15, 2023

Report: "Admin Portal - flow engagement performance report errors"

Last update 2023-12-15T20:57:59.184Z

resolved2023-12-15T17:22:14.182Z

This incident has been resolved.

monitoring2023-12-15T17:14:34.613Z

A fix has been implemented and we are monitoring the results.

identified2023-12-15T17:04:56.487Z

The issue has been identified and a fix is being implemented.

investigating2023-12-15T17:01:21.558Z

We are investigating an issue on the flow engagement performance reporting. If an admin clicks on an element of the sankey diagram they will receive an error message rather than detailed engagement information.

Dec 4, 2023

Report: "Flow playback"

Last update 2023-12-04T16:19:19.503Z

resolved2023-12-04T10:00:00.000Z

When trying to start a Flow the user will get "Flow Not Found" message.

Oct 4, 2023

Report: "Unable to register for Events"

Last update 2023-10-04T16:03:10.668Z

resolved2023-10-04T16:03:10.647Z

This incident has been resolved.

monitoring2023-10-04T15:13:16.717Z

A fix has been implemented and we are monitoring the results.

identified2023-10-03T17:10:27.117Z

The issue has been identified and a fix is being implemented.

investigating2023-10-03T17:08:45.924Z

We are currently investigating this issue.

Oct 2, 2023

Report: "Admin Portal asset assignments degraded."

Last update 2023-10-02T15:51:01.589Z

resolved2023-09-01T08:00:00.000Z

High traffic created by expired licenses. Content assignments and licensing may be degraded.

Report: "Asset assignments may be degraded."

Last update 2023-10-02T15:45:13.486Z

resolved2023-08-11T11:30:00.000Z

Some low-priority asset assignment queues are high and may be slow to resolve due to traffic on the system.

Report: "Admin portal degraded"

Last update 2023-10-02T15:40:32.357Z

resolved2023-09-11T22:00:00.000Z

Unable to edit/publish flows.

Report: "Authentication/Login DOWN"

Last update 2023-10-02T15:35:07.223Z

resolved2023-07-18T16:00:00.000Z

Users are unable to log into the BrainStorm Admin and End-user Portals.

May 23, 2023

Report: "This is an example incident"

Last update 2023-05-23T16:19:34.472Z

investigating2022-11-10T22:18:19.272Z

When your product or service isn’t functioning as expected, let your customers know by creating an incident. Communicate early, even if you don’t know exactly what’s going on.

resolved2022-11-10T21:52:19.402Z

Empathize with those affected and let them know everything is operating as normal.

identified2022-11-10T21:48:19.317Z

As you continue to work through the incident, update your customers frequently.

monitoring2022-11-10T21:42:19.354Z

Let your users know once a fix is in place, and keep communication clear and precise.