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Last checked 2025-06-14T12:38:50.411Z from BrainPOP's official status page

Historical record of incidents for BrainPOP

Mar 10, 2025

Report: "BrainPOP Service Disruption Across all Sites – Our team is working on a fix"

Last update 2025-03-10T15:55:06.530Z

resolved2025-03-10T15:55:06.513Z

Dear BrainPOP Users, We’re happy to share that BrainPOP.com is now back up and running. Our team has implemented a fix, and the site should be fully accessible again. We are actively monitoring the system to ensure stability and will continue to monitor performance. If you experience any issues, please refresh your browser or contact our support team. Thank you for your patience and understanding—we appreciate you!

investigating2025-03-10T14:55:37.826Z

We are continuing to investigate this issue.

investigating2025-03-10T13:36:14.000Z

We will provide updates as we work toward a resolution.

investigating2025-03-10T13:35:45.000Z

Dear BrainPOP Users, We are currently experiencing performance issues across all BrainPOP sites. Our team is actively working to resolve the issue as quickly as possible. We apologize for the inconvenience and appreciate your patience. We will provide updates as we work toward a resolution. Thank you for your understanding, and we’ll have BrainPOP back up and running soon!

Jul 2, 2024

Report: "504 Errors playing movies in some regions"

Last update 2024-07-02T17:29:09.169Z

resolved2024-07-02T17:29:09.154Z

This incident has been resolved.

monitoring2024-07-02T17:25:37.942Z

A fix has been implemented and we are monitoring the results.

identified2024-07-02T16:30:28.557Z

A workaround fix was applied and is working on BrainPOP movies. We should have an update on the other products in the next 30 minutes.

investigating2024-07-02T14:25:21.000Z

We are continuing to investigate this issue with our provider.

investigating2024-07-02T12:55:02.074Z

Users in some regions may be experiencing 504 errors playing movies. We're looking into this issue with our CDN provider.

May 20, 2024

Report: "LTI Login Errors"

Last update 2024-05-20T18:02:53.143Z

resolved2024-05-20T18:02:53.130Z

This incident has been resolved.

monitoring2024-05-20T17:22:27.819Z

A fix has been implemented and we are monitoring the results.

investigating2024-05-20T15:21:16.316Z

We are currently investigating an issue with LTI login errors to our application homepages. We are actively looking into this issue and will provide an update as soon as possible!

Jan 12, 2024

Report: "404 Errors playing some movies"

Last update 2024-01-12T15:37:26.403Z

resolved2024-01-11T23:45:56.000Z

This incident has been resolved.

monitoring2024-01-11T22:56:08.393Z

A fix has been implemented and we are monitoring the results.

investigating2024-01-10T15:30:22.000Z

Users may be experiencing errors playing some of our movies. We're looking into this issue with our CDN provider.

Aug 17, 2023

Report: "Site slowness and errors"

Last update 2023-08-17T14:46:44.094Z

resolved2023-08-17T14:46:44.074Z

This incident has been resolved.

monitoring2023-08-17T14:25:55.000Z

A fix has been implemented and we are monitoring the results.

investigating2023-08-17T14:14:00.843Z

Some users may be experiencing site slowness or other loading issues with our sites. We're aware and working on it! Thank you for your patience!

Nov 28, 2022

Report: "Site Slowness"

Last update 2022-11-28T16:01:22.682Z

resolved2022-11-28T16:01:22.666Z

This incident has been resolved.

monitoring2022-11-28T15:35:15.981Z

A fix has been implemented and we are monitoring the results.

identified2022-11-28T14:28:11.000Z

Some users may be experiencing site slowness or other loading issues with our sites. We're aware and working on it! Thank you for your patience!

Aug 1, 2021

Report: "Site slowness and 504 errors"

Last update 2021-08-01T00:06:43.967Z

resolved2021-08-01T00:06:43.953Z

This incident has been resolved.

monitoring2021-08-01T00:02:12.806Z

A fix has been implemented and we are monitoring the results.

investigating2021-08-01T00:00:21.581Z

Some users may be experiencing site slowness or other loading issues with our sites. We're aware and looking into it!

Jul 19, 2021

Report: "Store Checkout Issues"

Last update 2021-07-19T21:25:59.014Z

resolved2021-07-19T21:25:58.982Z

This incident has been resolved.

monitoring2021-07-19T21:12:46.020Z

A fix has been implemented and we are monitoring the results.

identified2021-07-19T20:28:04.140Z

We are continuing to work on a fix for this issue.

identified2021-07-19T19:30:01.000Z

The issue has been identified and a fix is being implemented.

investigating2021-07-19T18:15:33.000Z

We are investigating an issue with our Store Checkout flows, causing users to receive a spinner on order submission. Credit cards are not being charged in these cases.

Jan 12, 2021

Report: "Site Issues"

Last update 2021-01-12T19:29:24.387Z

resolved2021-01-12T19:29:24.375Z

This incident has been resolved.

monitoring2021-01-12T19:17:14.154Z

A fix has been implemented and we are monitoring the results.

identified2021-01-12T19:01:36.145Z

Users may be experiencing site slowness, errors logging in, or other loading issues with our sites. We're aware and working on it! Thank you for your patience!

Dec 4, 2020

Report: "Site Performance Issues"

Last update 2020-12-04T22:23:06.225Z

resolved2020-12-04T22:23:06.210Z

This incident has been resolved.

monitoring2020-12-04T20:02:52.730Z

A fix has been implemented and we are monitoring the results.

identified2020-12-04T19:16:40.130Z

Some users may be experiencing site slowness or other loading issues with our sites. We're aware and working on it! Thank you for your patience!

Nov 19, 2020

Report: "Site Performance Issues"

Last update 2020-11-19T19:17:39.597Z

resolved2020-11-19T18:45:55.000Z

This incident has been resolved.

monitoring2020-11-19T18:38:10.155Z

Site performance has recovered, but we are still investigating the root cause of these issues and will continue to monitor.

investigating2020-11-19T18:21:21.988Z

Some users may be experiencing site slowness or other loading issues with our sites. We're aware and working on it! Thank you for your patience!

Oct 9, 2020

Report: "Site Performance Issues"

Last update 2020-10-09T18:10:28.148Z

resolved2020-10-09T18:10:28.135Z

This incident has been resolved.

monitoring2020-10-09T17:49:51.000Z

We are continuing to monitor for any further issues, but site service has been restored.

monitoring2020-10-09T17:41:17.480Z

A fix has been implemented and we are monitoring the results.

identified2020-10-09T17:01:28.437Z

We are continuing to work on a fix for this issue.

identified2020-10-09T15:14:52.233Z

We have not been able to work around this outage to restore service to our sites, but are still working on mitigating the issue.

identified2020-10-09T13:54:02.539Z

Our site issues appear to be related to an AWS outage in the Northeast Region. We are attempting to work around this issue to restore services to our sites, and will continue to update.

investigating2020-10-09T12:45:37.842Z

We are continuing to investigate this issue.

investigating2020-10-09T11:41:39.300Z

Some users may be experiencing site slowness or other loading issues with our sites. We're aware and working on it! Thank you for your patience!

Oct 1, 2020

Report: "Site Performance Issues"

Last update 2020-10-01T23:58:52.313Z

resolved2020-10-01T20:30:38.000Z

This incident has been resolved.

monitoring2020-10-01T20:30:20.124Z

A fix has been implemented and we are monitoring the results.

investigating2020-10-01T20:11:16.875Z

We are continuing to investigate this issue.

investigating2020-10-01T20:07:12.391Z

Some users may be experiencing site slowness or other loading issues with our sites. We're aware and working on it! Thank you for your patience!

Sep 2, 2020

Report: "Intermittent Site Loading Issues and 503 Errors"

Last update 2020-09-02T20:36:22.604Z

resolved2020-09-02T20:36:22.589Z

This incident has been resolved.

identified2020-09-02T20:21:12.465Z

We have identified network related issues with our provider, and have mitigated the issues while we work on a resolution. Dynamic content on the sites should now be loading as expected.

investigating2020-09-02T19:33:02.311Z

Some users may be experiencing connection failed errors, or other issues loading parts of our sites.

Aug 21, 2020

Report: "Site slowness and 504 errors"

Last update 2020-08-21T20:59:44.943Z

resolved2020-08-21T20:59:44.929Z

This incident has been resolved.

monitoring2020-08-21T20:08:25.030Z

Users should be seeing improvement loading our sites and playing the movies. We're still actively monitoring for outstanding issues.

identified2020-08-21T19:42:28.724Z

Users should be seeing improvement on issues loading our sites. We are still monitoring issues with our provider's Video Streaming Service, causing issues playing our movies.

identified2020-08-21T18:49:03.762Z

We have identified this issue with our CDN provider, causing some users to encounter 504 errors or slowness loading our sites.

investigating2020-08-21T18:15:30.000Z

Some users may be experiencing site slowness or other loading issues with our sites. We're aware and looking into it! Thank you for your patience!

May 7, 2020

Report: "Emergency Maintenance"

Last update 2020-05-07T19:54:16.107Z

resolved2020-05-07T18:00:52.000Z

This incident has been resolved.

monitoring2020-05-07T16:58:24.438Z

Our sites are back up and operational! Users will just need to log back in again.

investigating2020-05-07T16:23:47.246Z

Our sites will be unavailable briefly while we perform emergency maintenance. We're on it, and should be back up soon! Thank you for your patience.

Apr 27, 2020

Report: "Site Performance Issues"

Last update 2020-04-27T18:01:41.446Z

resolved2020-04-27T15:30:25.000Z

This incident has been resolved.

monitoring2020-04-27T15:20:50.000Z

A fix has been implemented and we are monitoring the performance.

identified2020-04-27T15:03:48.000Z

We are continuing to work with our provider on a fix for this issue.

identified2020-04-27T14:45:46.000Z

Some users may be experiencing periods of slowness with our sites due to network routing issues. We are working on mitigating this situation now, and appreciate you patience!

Apr 22, 2020

Report: "Site Performance Issues"

Last update 2020-04-22T13:41:55.481Z

resolved2020-04-21T21:00:15.000Z

This incident has been resolved.

monitoring2020-04-21T17:14:50.063Z

A fix has been implemented and we are monitoring the results.

investigating2020-04-21T15:46:16.966Z

We are continuing to investigate this issue.

investigating2020-04-21T15:45:06.669Z

Some users may be experiencing site slowness or other loading issues with our sites. We're aware and working on it! Thank you for your patience!

Apr 21, 2020

Report: "Site login issues"

Last update 2020-04-21T14:53:52.188Z

resolved2020-04-21T14:53:52.174Z

This incident has been resolved.

monitoring2020-04-21T14:20:56.771Z

A fix has been implemented and we are monitoring the results.

identified2020-04-21T12:08:10.000Z

We’re aware that users are experiencing issues logging into our sites. We’re working on it, and expect it to be up and running within the next few hours. We appreciate your patience!

Apr 20, 2020

Report: "Site Performance Issues"

Last update 2020-04-20T20:09:13.066Z

resolved2020-04-20T20:09:13.055Z

This incident has been resolved.

monitoring2020-04-20T19:00:00.985Z

A fix has been implemented and we are monitoring the results.

identified2020-04-20T17:13:31.409Z

The issue has been identified and a fix is being implemented.

investigating2020-04-20T15:27:00.000Z

Some users may be experiencing site slowness or other loading issues with our sites. We're aware and working on it! Thank you for your patience!

Mar 31, 2020

Report: "Site Performance Issues"

Last update 2020-03-31T15:36:26.765Z

resolved2020-03-31T15:36:26.750Z

This incident has been resolved.

monitoring2020-03-31T15:30:12.000Z

A fix has been implemented and we are monitoring the results.

identified2020-03-31T14:41:20.761Z

Some users may experience periods of slowness or other site issues. We're doing everything we can. Thank you for bearing with us!

Mar 30, 2020

Report: "Site Performance Issues"

Last update 2020-03-30T17:30:43.132Z

resolved2020-03-30T17:00:31.000Z

This incident has been resolved.

monitoring2020-03-30T16:49:50.310Z

A fix has been implemented and we are monitoring the results.

identified2020-03-30T16:34:30.000Z

Some users may experience periods of slowness or other site issues. We're doing everything we can. Thank you for bearing with us!

Mar 17, 2020

Report: "Intermittent Site Performance Issues"

Last update 2020-03-17T18:15:37.004Z

resolved2020-03-17T18:15:36.989Z

This incident has been resolved.

identified2020-03-17T14:44:24.680Z

Due to a large increase in traffic to our sites, some users may experience intermittent periods of slowness or other site issues. We're doing everything we can. Thank you for bearing with us!

Mar 16, 2020

Report: "Possible Site Performance Issues"

Last update 2020-03-16T23:07:57.398Z

resolved2020-03-16T19:30:25.000Z

This incident has been resolved.

monitoring2020-03-16T18:00:10.000Z

A fix has been implemented and we are monitoring the results.

investigating2020-03-16T15:02:14.040Z

Due to a large increase in traffic to our sites, some users may experience periods of slowness or other site issues. We're doing everything we can. Thank you for bearing with us!

Jan 9, 2020

Report: "Site loading issues"

Last update 2020-01-09T18:39:54.252Z

resolved2020-01-09T18:39:54.235Z

This incident has been resolved.

investigating2020-01-09T18:32:45.844Z

We are continuing to investigate this issue.

investigating2020-01-09T18:31:01.064Z

Some users may be experiencing slowness or issues loading our sites. We’re investigating, and appreciate your patience!

Dec 11, 2019

Report: "Video Streaming Issue"

Last update 2019-12-11T20:35:39.633Z

resolved2019-12-11T20:35:39.618Z

This incident has been resolved.

monitoring2019-12-11T17:39:36.271Z

A fix has been implemented and we are monitoring the results.

identified2019-12-11T17:24:47.420Z

Some users may be experiencing video streaming issues and slowness loading our sites due to a CDN outage. We're actively monitoring and apologize for any inconvenience.

Oct 7, 2019

Report: "Site slowness and 502 errors"

Last update 2019-10-07T20:54:55.438Z

resolved2019-10-07T20:54:55.424Z

Site performance should be restored for users in the NY Region.

identified2019-10-07T18:43:52.084Z

Our CDN provider is experiencing localized issues in the NY Region. Users in this region may be experiencing slowness on BrainPOP Jr., BrainPOP ELL, and our teacher and student dashboards. We're actively monitoring the issue and will update when it has been resolved.

investigating2019-10-07T17:41:49.679Z

Some users may be experiencing site slowness or other loading issues with BrainPOP Jr. or BrainPOP ELL. We're aware and working on it! Thank you for your patience!

Sep 24, 2019

Report: "Issues completing store orders"

Last update 2019-09-24T16:57:46.297Z

resolved2019-09-24T16:57:46.277Z

This incident has been resolved.

investigating2019-09-24T14:50:57.363Z

We're currently investigating issues related to order completion page display in our store. Orders are successfully completed and users should receive confirmation emails. We'll provide additional updates as soon as possible!

Dec 1, 2018

Report: "Site slowness and 504 errors"

Last update 2018-12-01T00:10:34.033Z

resolved2018-12-01T00:10:34.018Z

This incident has been resolved.

investigating2018-11-29T15:26:55.005Z

We are continuing to investigate this issue.

investigating2018-11-28T15:30:41.437Z

Some users may be experiencing site slowness or other loading issues with our sites. We're aware and working on it! Thank you for your patience!

Nov 28, 2018

Report: "Site slowness and 504 errors"

Last update 2018-11-28T13:55:50.951Z

resolved2018-11-28T13:55:50.933Z

This incident has been resolved.

monitoring2018-11-27T19:46:31.872Z

A fix has been implemented and we are monitoring the results.

investigating2018-11-27T19:18:06.593Z

Some users may be experiencing site slowness or other loading issues with our sites. We're aware and working on it! Thank you for your patience!

Nov 27, 2018

Report: "Site slowness or 504 errors"

Last update 2018-11-27T17:23:15.792Z

resolved2018-11-27T17:23:15.775Z

This incident has been resolved.

monitoring2018-11-27T16:37:35.246Z

A fix has been implemented and we are monitoring the results.

investigating2018-11-27T14:42:46.510Z

Some users may be experiencing site slowness or other loading issues. We're aware and working on it!

Sep 5, 2018

Report: "Site loading issues"

Last update 2018-09-05T16:09:44.671Z

resolved2018-09-05T16:09:44.646Z

This incident has been resolved.

investigating2018-09-05T15:52:32.564Z

We are continuing to investigate this issue.

investigating2018-09-05T15:00:51.769Z

Some users are experiencing slowness or other issues loading our sites. We're working on it, and appreciate your patience!

May 15, 2018

Report: "Database connection issues"

Last update 2018-05-15T21:50:20.359Z

resolved2018-05-15T21:50:20.337Z

This incident has been resolved.

monitoring2018-05-15T20:14:53.440Z

A fix has been implemented and we are monitoring the results.

identified2018-05-15T20:10:04.320Z

The issue has been identified and a fix is being implemented.

investigating2018-05-15T20:06:57.783Z

Some users may be experiencing database related connectivity issues on our sites.

May 11, 2018

Report: "Error saving new files"

Last update 2018-05-11T11:16:30.509Z

resolved2018-05-11T11:16:30.490Z

This incident has been resolved.

identified2018-05-10T16:52:12.813Z

The issue has been identified and a fix is being implemented.

investigating2018-05-10T16:51:51.162Z

Some users may be experiencing issues saving new files, such as Make-a-Movie, Make-a-Map, or Creative Coding projects.

Apr 18, 2018

Report: "Error playing movies for some users"

Last update 2018-04-18T15:27:09.113Z

resolved2018-04-18T15:27:09.088Z

This incident has been resolved.

investigating2018-04-18T13:39:28.402Z

Some users in certain regions may be experiencing errors playing our movies. We're looking into this issue with our CDN provider.

Jan 5, 2018

Report: "Database related issues"

Last update 2018-01-05T17:05:20.379Z

resolved2018-01-05T17:05:20.360Z

This incident has been resolved.

investigating2018-01-05T17:01:46.025Z

Some users may be experiencing issues with login and intermittent page loading.

Nov 20, 2017

Report: "Intermittent Site Performance Issues"

Last update 2017-11-20T21:19:06.720Z

resolved2017-11-20T21:19:06.696Z

This incident has been resolved.

monitoring2017-09-28T18:05:00.000Z

Due to increased traffic to our sites, we're in the process of migrating our servers to a faster and more robust platform. In the meantime, some users may experience short periods of slowness or other site issues, generally during our peak traffic time - 1:00 - 2:30 pm EST - over the next few weeks.

Apr 5, 2017

Report: "General Outage"

Last update 2017-04-05T18:18:27.666Z

resolved2017-04-05T18:18:27.624Z

Experiencing technical difficulties with our Web Hosting service

investigating2017-04-05T18:05:59.602Z

Experiencing technical difficulties with our Web Hosting service

investigating2017-04-05T17:36:10.135Z

Issues with Web Hosting service