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Last checked 2025-06-14T13:02:49.223Z from Botkeeper's official status page

Historical record of incidents for Botkeeper

Jun 9, 2025

Report: "Elevated API Errors"

Last update 2025-06-09T00:03:43.277Z

investigating2025-06-09T00:03:43.275Z

We're experiencing an elevated level of API errors and are currently looking into the issue.

Report: "Elevated API Errors"

Last update 2025-06-09T00:03:41.383Z

investigating2025-06-09T00:03:41.381Z

We're experiencing an elevated level of API errors and are currently looking into the issue.

Report: "Elevated API Errors"

Last update 2025-06-09T00:03:39.575Z

investigating2025-06-09T00:03:39.572Z

We're experiencing an elevated level of API errors and are currently looking into the issue.

May 27, 2025

Report: "Botkeeper Platform Login Issues"

Last update 2025-05-27T20:56:52.583Z

resolved2025-05-27T20:56:52.568Z

This incident has been resolved.

monitoring2025-05-27T16:29:25.597Z

The issue has been resolved with the vendor. We are continuing to monitor to ensure the system has fully recovered.

identified2025-05-27T14:14:25.540Z

Users are reporting issues logging in to the Botkeeper platform. A critical vendor integration is experiencing technical issues, which is currently impacting users' ability to access our platform. We are monitoring this incident closely and expect to become fully operational as soon as the vendor reaches a resolution.

Report: "Botkeeper Platform Login Issues"

Last update 2025-05-27T15:56:00.000Z

Resolved2025-05-27T15:56:00.000Z

This incident has been resolved.

Monitoring2025-05-27T11:29:00.000Z

The issue has been resolved with the vendor. We are continuing to monitor to ensure the system has fully recovered.

Identified2025-05-27T09:14:00.000Z

Jan 6, 2025

Report: "SmartConnect Finicity Platform Issue"

Last update 2025-01-06T19:13:40.933Z

resolved2025-01-06T19:13:40.915Z

This incident has been resolved.

monitoring2025-01-06T19:00:40.835Z

Finicity has implemented a fix and is validating the resolution.

identified2025-01-06T18:36:14.835Z

Finicity has identified the root cause of the issue and is working to implement a fix.

investigating2025-01-06T18:30:14.735Z

A potential platform issue impacting Finicity services is currently being investigated, and the Finicity team is actively working to resolve this issue. Botkeeper SmartConnect remains operational, but updated transactions and statements may be unavailable temporarily.

Dec 13, 2024

Report: "Botkeeper Platform Login Issues"

Last update 2024-12-13T10:24:19.215Z

resolved2024-12-13T10:24:19.202Z

This incident has been resolved.

monitoring2024-12-13T03:48:02.088Z

AWS has implemented a fix and is monitoring the results. Botkeeper's platform appears to be fully operational again.

identified2024-12-13T03:07:58.037Z

Amazon Web Services (AWS, our hosting provider) has acknowledged the issue and is actively investigating. Botkeeper services should be fully restored once AWS resolves the issue.

investigating2024-12-13T02:09:53.190Z

Users are reporting issues logging in to the Botkeeper platform. Our hosting provider appears to be experiencing technical issues with one of their core components, which is currently impacting users' ability to access our platform. We are monitoring this incident closely and expect to become fully operational as soon as our hosting provider reaches a resolution.

Apr 17, 2024

Report: "Smart Connect Transaction Sync Delays Reported"

Last update 2024-04-17T21:34:36.122Z

resolved2024-04-17T21:34:36.108Z

This incident has been resolved.

monitoring2024-04-17T18:20:05.667Z

A fix has been implemented and we are monitoring the results.

investigating2024-04-17T15:02:00.163Z

Some customers have reported delays in transactions syncing from accounts in Smart Connect. Our team is investigating the issue and hopes to have a resolution shortly.

Jun 14, 2023

Report: "Platform Availability Issues"

Last update 2023-06-14T01:11:07.559Z

resolved2023-06-14T01:11:07.543Z

This incident has been fully resolved.

monitoring2023-06-13T20:59:56.756Z

Amazon Web Services has restored services, and our Platform is now operational. We are continuing to monitor this incident closely with AWS Support until they determine it has been fully resolved.

investigating2023-06-13T19:21:32.739Z

Amazon Web Services, our hosting provider, is currently experiencing degraded performance with one of their core components, which is currently impacting users' ability to access our platform. We are monitoring this incident closely and expect to become fully operational as soon as AWS reaches a resolution.

Aug 1, 2022

Report: "Legacy Portal Service Availability"

Last update 2022-08-01T15:39:08.585Z

resolved2022-08-01T15:39:08.569Z

This incident has been resolved.

monitoring2022-08-01T15:23:40.242Z

A fix has been implemented and we are monitoring the results.

investigating2022-08-01T08:34:29.732Z

Some Services within the Legacy Portal are Currently Unavailable. We are currently investigating the issue.

Jul 26, 2022

Report: "Elevated API Errors"

Last update 2022-07-26T14:57:50.824Z

resolved2022-07-26T05:35:30.906Z

This incident has been resolved.

investigating2022-07-26T01:54:36.000Z

The Partner Platform and associated features are currently unavailable. We are applying a fix to the affected infrastructure and hope to restore all services shortly.

Report: "Elevated API Errors"

Last update 2022-07-26T05:40:29.798Z

resolved2022-07-26T05:40:29.604Z

This incident has been resolved.

investigating2022-07-26T01:55:51.566Z

We're experiencing an elevated level of API errors and are currently looking into the issue.

Jul 19, 2022

Report: "Legacy Partner Portal Issues"

Last update 2022-07-19T01:32:29.985Z

resolved2022-07-19T01:32:29.970Z

This incident has been resolved.

monitoring2022-07-18T21:20:04.629Z

The issue has been resolved and we are monitoring the results.

investigating2022-07-18T19:30:38.309Z

Users have reported intermittent issues accessing the Legacy Partner Portal. We are currently investigating the issue.

Jul 14, 2022

Report: "SmartConnect - Statements Unavailable in Legacy Portal"

Last update 2022-07-14T19:58:33.235Z

resolved2022-07-14T19:58:33.221Z

This incident has been resolved

identified2022-07-14T12:11:37.656Z

The issue has been identified and only impacts a subset of users. A fix is being implemented.

investigating2022-07-14T00:22:41.799Z

Statements are currently unavailable in SmartConnect in the Legacy Portal. We are actively investigating the issue.

Jul 10, 2022

Report: "Elevated API Errors"

Last update 2022-07-10T15:09:37.210Z

resolved2022-07-10T15:09:35.175Z

This incident has been resolved.

investigating2022-07-10T08:50:03.820Z

We're experiencing an elevated level of API errors and are currently looking into the issue.

investigating2022-07-10T08:49:54.662Z

We're experiencing an elevated level of API errors and are currently looking into the issue.

Report: "Elevated API Errors"

Last update 2022-07-10T15:09:15.986Z

resolved2022-07-10T15:09:15.904Z

This incident has been resolved.

investigating2022-07-10T08:40:21.029Z

We're experiencing an elevated level of API errors and are currently looking into the issue.

Report: "Elevated API Errors"

Last update 2022-07-10T08:41:50.346Z

resolved2022-07-10T08:41:50.273Z

This incident has been resolved.

investigating2022-07-10T08:41:08.297Z

We're experiencing an elevated level of API errors and are currently looking into the issue.

Jul 2, 2022

Report: "Elevated API Errors"

Last update 2022-07-02T16:13:34.990Z

resolved2022-07-02T16:13:34.907Z

This incident has been resolved.

investigating2022-07-02T15:49:39.669Z

We're experiencing an elevated level of API errors and are currently looking into the issue.

Report: "Elevated API Errors"

Last update 2022-07-02T16:13:05.619Z

resolved2022-07-02T16:13:02.717Z

This incident has been resolved.

investigating2022-07-02T15:50:24.589Z

We're experiencing an elevated level of API errors and are currently looking into the issue.

Report: "Elevated API Errors"

Last update 2022-07-02T16:12:55.896Z

resolved2022-07-02T16:12:55.819Z

This incident has been resolved.

investigating2022-07-02T15:51:45.585Z

We're experiencing an elevated level of API errors and are currently looking into the issue.

Jun 17, 2022

Report: "Elevated API Errors"

Last update 2022-06-17T01:16:31.731Z

resolved2022-06-17T01:16:31.561Z

This incident has been resolved.

investigating2022-06-17T01:16:08.769Z

We're experiencing an elevated level of API errors and are currently looking into the issue.

Apr 13, 2022

Report: "Transaction Manager"

Last update 2022-04-13T14:46:06.180Z

resolved2022-04-13T14:46:06.167Z

The issue with Transaction Manager in the legacy platform receiving transactions from QuickBooks Online has been fully resolved. Our accounting teams will be working on pushing transactions to Transaction Manager over the next week.

identified2022-04-12T15:46:00.581Z

We have implemented a fix for the issue with Transaction Manager and are in the process of validating it in our testing environment.

identified2022-04-01T15:03:36.242Z

We have identified an issue with Transaction Manager in the legacy platform receiving transactions from QuickBooks Online. If you are experiencing this issue and want to receive status updates of this fix, please submit a ticket at partner-support.botkeeper.com.

Apr 6, 2022

Report: "Partner Deployment Extension Issues"

Last update 2022-04-06T13:41:57.416Z

resolved2022-04-06T13:41:57.396Z

An updated version of the extension has been deployed to the Chrome Web Store. Please update to the latest version to resume scoping new clients using the extension.

identified2022-04-01T15:04:42.269Z

We are continuing to work on releasing a fix for this issue.

identified2022-03-28T15:24:23.346Z

Users have reported issues with the Partner Deployment Extension failing to retrieve client information. In order to scope new clients, please do so manually via the scoping application until this issue is resolved.

Mar 9, 2022

Report: "Some applications impacted by AWS SQS outage"

Last update 2022-03-09T21:42:23.862Z

resolved2022-03-09T21:42:23.845Z

AWS has resolved the issue and everything should be working as expected.

identified2022-03-09T21:02:36.643Z

We have identified some issues with our applications that rely on AWS SQS due to an outage that AWS is having. We're working to get our applications back into a healthy state.

Report: "Elevated API Errors"

Last update 2022-03-09T20:55:41.945Z

resolved2022-03-09T20:55:41.877Z

This incident has been resolved.

investigating2022-03-09T20:55:03.569Z

We're experiencing an elevated level of API errors and are currently looking into the issue.

Mar 1, 2022

Report: "SmartConnect Unavailable"

Last update 2022-03-01T19:06:33.684Z

resolved2022-03-01T19:06:33.666Z

This incident has been resolved.

monitoring2022-03-01T17:57:15.700Z

A fix has been implemented and we are monitoring the results.

identified2022-03-01T16:59:13.814Z

The issue has been identified and the team is working restore functionality to SmartConnect.

investigating2022-03-01T13:14:07.401Z

SmartConnect is currently experiencing an outage that prevents users from viewing or connecting accounts. Our team is actively investigating the issue.

Report: "Elevated API Errors"

Last update 2022-03-01T18:29:38.688Z

resolved2022-03-01T18:29:38.372Z

This incident has been resolved.

investigating2022-03-01T17:18:07.298Z

We're experiencing an elevated level of API errors and are currently looking into the issue.

investigating2022-03-01T17:17:57.811Z

We're experiencing an elevated level of API errors and are currently looking into the issue.

Report: "Scoping Tool Performance Issues"

Last update 2022-03-01T13:15:21.843Z

resolved2022-03-01T13:15:21.825Z

The vendor fix resolved the issue, and the Scoping Tool is now fully operational. Please note you may need to clear your browser cache for the fix to appear.

monitoring2022-03-01T01:08:27.684Z

The vendor has deployed a fix and we are validating the results.

identified2022-02-25T18:04:23.000Z

There has been some improvement in the scoping application since the update that the vendor made, but some performance issues still persist. We are still working with the vendor to fully resolve the issue.

identified2022-02-24T21:37:03.019Z

The vendor has implemented a potential fix and it should rollout around 02/25 at 12PM PST. We will keep monitoring the situation.

identified2022-02-24T14:09:41.298Z

Users have reported performance issues when interacting with the Scoping Tool in the browser. We have determined that the issue lies with vendor technology and are actively working with the vendor to resolve.

Dec 15, 2021

Report: "Smart Connect Impacts"

Last update 2021-12-15T16:23:13.207Z

resolved2021-12-15T16:23:13.167Z

This incident has been resolved.

monitoring2021-12-15T16:15:28.524Z

Our data provider has implemented a fix and we are now performing testing to ensure the incident is resolved.

identified2021-12-15T16:07:01.664Z

We are continuing to work on a fix for this issue.

identified2021-12-15T16:05:53.403Z

We're monitoring an outage with our data provider for Smart Connect.

Dec 8, 2021

Report: "Service failures due to AWS outage"

Last update 2021-12-08T16:38:25.101Z

resolved2021-12-08T02:42:10.849Z

This incident has been resolved.

identified2021-12-07T17:22:13.521Z

We are continuing to monitor the situation. The AWS outage is affecting more than just SmartConnect connections at this time.

identified2021-12-07T16:11:51.895Z

One of our infrastructure providers is currently having an outage which is resulting in some failures in our systems. We are monitoring the situation.

Report: "Elevated API Errors"

Last update 2021-12-08T02:42:22.466Z

resolved2021-12-08T02:42:22.450Z

This incident has been resolved.

investigating2021-12-07T18:40:16.423Z

We're experiencing an elevated level of API errors and are currently looking into the issue.

Dec 7, 2021

Report: "Elevated API Errors"

Last update 2021-12-07T18:40:39.298Z

resolved2021-12-07T18:40:39.191Z

This incident has been resolved.

investigating2021-12-07T18:40:20.534Z

We're experiencing an elevated level of API errors and are currently looking into the issue.

Report: "Elevated API Errors"

Last update 2021-12-07T18:29:23.507Z

resolved2021-12-07T18:29:23.395Z

This incident has been resolved.

investigating2021-12-07T18:13:25.825Z

We're experiencing an elevated level of API errors and are currently looking into the issue.

investigating2021-12-07T17:49:24.150Z

We're experiencing an elevated level of API errors and are currently looking into the issue.

Report: "Elevated API Errors"

Last update 2021-12-07T18:22:21.842Z

resolved2021-12-07T18:22:21.726Z

This incident has been resolved.

investigating2021-12-07T18:13:25.463Z

We're experiencing an elevated level of API errors and are currently looking into the issue.

Report: "Elevated API Errors"

Last update 2021-12-07T18:20:36.706Z

resolved2021-12-07T18:20:36.630Z

This incident has been resolved.

investigating2021-12-07T18:13:25.678Z

We're experiencing an elevated level of API errors and are currently looking into the issue.

Report: "Elevated API Errors"

Last update 2021-12-07T18:05:05.225Z

resolved2021-12-07T18:05:05.112Z

This incident has been resolved.

investigating2021-12-07T17:49:24.363Z

We're experiencing an elevated level of API errors and are currently looking into the issue.

Report: "Elevated API Errors"

Last update 2021-12-07T17:44:48.906Z

resolved2021-12-07T17:44:48.819Z

This incident has been resolved.

investigating2021-12-07T17:39:27.682Z

We're experiencing an elevated level of API errors and are currently looking into the issue.

Report: "Elevated API Errors"

Last update 2021-12-07T17:32:32.724Z

resolved2021-12-07T17:32:30.642Z

This incident has been resolved.

investigating2021-12-07T17:26:51.945Z

We're experiencing an elevated level of API errors and are currently looking into the issue.

investigating2021-12-07T17:20:01.347Z

We're experiencing an elevated level of API errors and are currently looking into the issue.

Report: "Elevated API Errors"

Last update 2021-12-07T17:28:27.226Z

resolved2021-12-07T17:28:27.136Z

This incident has been resolved.

investigating2021-12-07T17:27:37.931Z

We're experiencing an elevated level of API errors and are currently looking into the issue.

Report: "Elevated API Errors"

Last update 2021-12-07T17:10:01.916Z

resolved2021-12-07T17:10:01.794Z

This incident has been resolved.

investigating2021-12-07T16:43:37.021Z

We're experiencing an elevated level of API errors and are currently looking into the issue.

Sep 25, 2021

Report: "Elevated API Errors"

Last update 2021-09-25T15:27:03.262Z

resolved2021-09-25T15:27:01.817Z

This incident has been resolved.

investigating2021-09-25T15:02:56.179Z

We're experiencing an elevated level of API errors and are currently looking into the issue.

Report: "Elevated API Errors"

Last update 2021-09-25T15:26:32.400Z

resolved2021-09-25T15:26:32.291Z

This incident has been resolved.

investigating2021-09-25T15:00:56.748Z

We're experiencing an elevated level of API errors and are currently looking into the issue.

Report: "Elevated API Errors"

Last update 2021-09-25T15:26:18.827Z

resolved2021-09-25T15:26:18.754Z

This incident has been resolved.

investigating2021-09-25T15:02:55.967Z

We're experiencing an elevated level of API errors and are currently looking into the issue.

Sep 17, 2021

Report: "Elevated API Errors"

Last update 2021-09-17T02:22:46.513Z

resolved2021-09-17T02:22:46.434Z

This incident has been resolved.

investigating2021-09-17T02:22:21.297Z

We're experiencing an elevated level of API errors and are currently looking into the issue.

Report: "Elevated API Errors"

Last update 2021-09-17T01:07:41.705Z

resolved2021-09-17T01:07:41.641Z

This incident has been resolved.

investigating2021-09-17T01:07:22.334Z

We're experiencing an elevated level of API errors and are currently looking into the issue.

Aug 31, 2021

Report: "AWS us-west-2"

Last update 2021-08-31T23:14:14.537Z

resolved2021-08-31T23:14:14.524Z

AWS has resolved the incident and all services should be running as normal.

monitoring2021-08-31T21:34:37.279Z

Finicity has implemented a work around to fix connectivity and AWS has found the root cause of the outage that is occurring in us-west-2.

identified2021-08-31T20:19:30.580Z

Several vendors are having outages that stem from an AWS us-west-2 outage that is occurring. This is impacting smart connect and some internal tools. We are monitoring.

Aug 20, 2021

Report: "Elevated API Errors"

Last update 2021-08-20T16:18:51.288Z

resolved2021-08-20T16:18:51.192Z

This incident has been resolved.

investigating2021-08-20T16:18:09.004Z

We're experiencing an elevated level of API errors and are currently looking into the issue.

Report: "Elevated API Errors"

Last update 2021-08-20T11:05:29.872Z

resolved2021-08-20T11:05:29.809Z

This incident has been resolved.

investigating2021-08-20T11:05:17.061Z

We're experiencing an elevated level of API errors and are currently looking into the issue.

Aug 15, 2021

Report: "Elevated API Errors"

Last update 2021-08-15T19:29:17.921Z

resolved2021-08-15T19:29:17.830Z

This incident has been resolved.

investigating2021-08-15T19:28:56.179Z

We're experiencing an elevated level of API errors and are currently looking into the issue.

Aug 13, 2021

Report: "Partner Portal Unavailable"

Last update 2021-08-13T01:16:05.643Z

resolved2021-08-13T01:16:05.624Z

This incident has been resolved.

monitoring2021-08-12T19:30:53.692Z

We are continuing to monitor for any further issues.

monitoring2021-08-12T16:22:42.780Z

A fix has been implemented and we are monitoring the results.

investigating2021-08-12T15:55:17.387Z

We are currently investigating this issue.

Aug 11, 2021

Report: "Partner Portals Unavailable"

Last update 2021-08-11T20:42:55.454Z

resolved2021-08-11T20:42:55.439Z

This incident has been resolved.

monitoring2021-08-11T18:20:25.907Z

A fix has been implemented and we are monitoring the results.

identified2021-08-11T18:16:19.179Z

The issue has been identified and a fix is being implemented.

investigating2021-08-11T18:12:56.975Z

We are currently investigating this issue.

Aug 10, 2021

Report: "Smart Connect Account Disconnection Issue"

Last update 2021-08-10T21:09:36.534Z

resolved2021-08-10T21:09:36.520Z

This incident has been resolved.

identified2021-08-10T14:53:30.709Z

Some users are reporting errors when attempting to disconnect accounts in Smart Connect. The team has identified the issue and is implementing a fix.

Report: "Smart Connect Account Connection Initial Sync"

Last update 2021-08-10T03:05:41.932Z

resolved2021-08-10T00:58:18.626Z

This incident has been resolved.

monitoring2021-08-09T21:33:50.406Z

A fix has been implemented and we are monitoring the results.

identified2021-08-09T15:03:19.884Z

We have identified an issue with connecting new accounts where 6 months of history is not pulled in. We are in the process of applying a fix.

Aug 6, 2021

Report: "Partner Portal Performance Issues"

Last update 2021-08-06T21:36:24.324Z

resolved2021-08-06T21:36:24.309Z

This incident has been resolved.

investigating2021-08-06T19:31:48.104Z

We are currently investigating this issue.