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This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We're currently investigating an issue causing slower than normal performance. Our team is working to identify and resolve the root cause. Thank you for your patience.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are currently investigating an issue affecting document downloads on our platform. Some users may experience failures or delays when attempting to download documents. All other core services remain operational. Our engineering team is actively working to identify the root cause and implement a fix as soon as possible. We appreciate your patience and apologize for the inconvenience.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently experiencing an issue where Booqable embeddable components are not loading properly due to a recent library update. Our team has identified the root cause and is actively working on a fix. We appreciate your patience and will provide further updates as we make progress. Thank you for your understanding.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are currently experiencing an issue in our application related to Elasticsearch, which is affecting the ability to search and find items in the inventory.

This incident has been resolved.

We identified an issue related to a recent library update. The changes have been rolled back, and we are closely monitoring the situation. Services should return to normal shortly as the servers complete their restart. Thank you for your understanding and patience.

We are actively investigating an issue causing orders to not display as expected. Please rest assured that our database is fully operational, and no data has been lost. Thank you for your patience as we work to resolve this matter promptly.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We have identified the root cause of the issue and are pleased to confirm that no data has been lost. Our team is currently in the process of reindexing the search database, which we anticipate will fully resolve the problem. Thank you for your patience as we work diligently to restore full functionality.

We are currently experiencing an issue in our application related to Elasticsearch, which is affecting the ability to search and find items in the inventory. Updates will be shared here as we make progress toward resolving the issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We're currently experiencing performance issues affecting the platform. Our team is working to resolve the problem as quickly as possible.

Both `booqable.shop` and `booqable.store` are resolving again. The issue has been resolved.

The booqable.store domain has been restored. Shops should be coming back online now.

We're working with the companies that manage our domains to restore service.

We are continuing to investigate this issue.

Our NS records are not resolving which are in control of our domain registrar. We are working with them to resolve the issue as fast as possible.

Both `booqable.shop` and `booqable.store` are resolving again. The issue has been resolved.

The new `booqable.store` domain is now affected by the same problem. We are working with our domain registrar to resolve this as fast as possible.

All embedded stores and those configured with an A record are now back online. However, stores using a custom domain with a CNAME record remain offline due to issues with the `booqable.shop` domain. After thorough consideration, we have decided to sunset the `booqable.shop` domain and transition all customers with a CNAME record to our `booqable.store` domain. To update your setup, please log in to your domain name provider and change your CNAME record to `custom.booqable.store` instead of `custom.booqable.shop`. Note that it may take some time for it to be fully effective, depending on your provider.

We see most stores coming online now. If you need your store to come online faster and you are using a CNAME record, point it to `custom.booqable.store` instead of `custom.booqable.shop`.

We are implementing a temporary patch to fix embedded stores and stores on root domains.

We are continuing to work on a fix for this issue.

Our NS records are not resolving which are in control of our domain registrar. We are working with them to resolve the issue as fast as possible.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently experiencing a slowdown across our platform, which may impact the performance and responsiveness of our services. Our engineering team has been alerted and is actively investigating the root cause of this performance degradation. We apologize for any inconvenience this may cause and appreciate your patience.

This incident has been resolved.

We are currently investigating this issue.

This incident has been resolved.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

We are currently investigating this issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are currently investigating this issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We have identified the issue and are scaling up our infrastructure.

We are seeing a large increase in requests hitting our database servers. Causing Booqable to have degraded performance.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are currently investigating this issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Our hosting infrastructure is experiencing issues. Booqable is currently down. We will report as soon as we have more information

This incident has been resolved.

Our data processing infrastructure is running behind which is causing inaccuracies in the search and listing tools. No data has been lost and the system will catch up. It could be that search and listing is slower than usual.

We've verified that all parts of Booqable are working correctly again. If you still experience issues, try flushing your DNS cache or contact our support.

The main parts of Booqable are back online. We're making some final adjustments and are monitoring the situation. Please contact support if you have any questions.

We've identified the issue in our DNS configuration and applied a fix. It takes a while for these changes to start working properly. The shop and marketing website are back online.

We are currently investigating an issue with the booqable.com DNS server & the encryption certificates that makes it impossible to reach the Booqable application. We will update this once we know more.

This incident has been resolved.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

We are continuing to work on a fix for this issue.

The issue has been identified and a fix is being implemented.

We are currently investigating this issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are currently investigating this issue.

This incident has been resolved.

Our DNS service provider is experiencing a high query load in some regions which results in SERVFAIL on most DNS queries within the affected regions. We will provide updates as soon as we have them.

It seems that the Google DNS is also not able to resolve in some regions anymore. We are still working on a fix and we'll continue to post updates about the progress.

Our DNS service provider received some reports about resolution failures in certain regions. And they are currently investigating this issue. As a temporary workaround, you can set up the Google DNS in your internet or WIFI settings. See https://developers.google.com/speed/public-dns/docs/using for more details.

This incident has been resolved.

We are continuing to monitor for any further issues.

We are continuing to monitor for any further issues.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

We're currently working hard on restoring search functionality. Most things in Booqable except filtering & the Dashboard should work again now. Basic searching should be working now.

The issue has been identified and our search engine hosting provider has been contacted. We're currently waiting for a response.

We're currently investigating an issue where our search engine is failing. We will keep you updated here.

This incident has been resolved.

We are experiencing degraded performance. The system might be slow at showing orders or availability. We have identified the issue and are working on a fix.

This incident has been resolved.

Our product search has reindexed all data again. We are monitoring if there are still any issues.

Our product search is reindexing all search data again. Products should start showing up again soon.

We have identified an issue with the product search. No data has been lost.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

This issue only happened for a few seconds, a fix has been implemented

Due to a failed code deploy, duplicate pro forma invoices may appear for orders. If you encounter duplicate pro forma invoices in your account, please contact support.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are noticing issues with PayPal payments, we are investigating this issue

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently investigating this issue.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are currently investigating this issue.

This incident has been resolved.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

We're experiencing an elevated level of API errors and are currently looking into the issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are continuing to investigate this issue.

We're experiencing an elevated level of timeout errors and are currently looking into the issue.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

Our data processing infrastructure is running behind which is causing inaccuracies in the search and listing tools. No data has been lost and the system should be caught up shortly.

This incident has been resolved.

Our data processing infrastructure is running behind which is causing inaccuracies in the search and listing tools. No data has been lost and the system should be caught up shortly.

This incident has been resolved.

Booqable is fully up and running again. We are still monitoring the situation at AWS but we expect no more big issues.

AWS has located the cause of the outage. Services are being restored. Booqable is working again, we are monitoring the situation.

AWS is still looking into the cause of the outage. We are monitoring the situation very closely.

AWS (Amazon Web Services) is still experiencing issues. They are continuing to work toward a resolution to this outage.

Our hosting provider is experiencing an outage, impacting the majority of our customers. We're working closely together with them to resolve this issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We're investigating an issue that caused the Booqable web application to crash during a regular maintenance update. We will keep you updated.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to work on a fix for this issue.

The issue has been identified and a fix is being implemented.

Our data processing infrastructure is running behind which is causing inaccuracies in the search and listing tools. Sending e-mails is also delayed. No data has been lost and the system should be caught up shortly.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are currently investigating this issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are currently investigating this issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are currently investigating connectivity issues on our search engine layer. Our data processing infrastructure is running behind which is causing inaccuracies in the search and listing tools. No data has been lost and the system should be caught up shortly.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are currently investigating this issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

Our data processing infrastructure is running behind which is causing inaccuracies in the search and listing tools. No data has been lost and the system should be caught up shortly.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We're experiencing an elevated level of errors and are currently looking into the issue.

This incident has been resolved.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We're experiencing an elevated level of errors and are currently looking into the issue.

We are continuing to monitor for any further issues.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

Our data processing infrastructure is running behind which is causing inaccuracies in the search and listing tools. No data has been lost and the system should be caught up shortly.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

Our data processing infrastructure is running behind which is causing inaccuracies in the search and listing tools. No data has been lost and the system should be caught up shortly.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

Our data processing infrastructure is running behind which is causing inaccuracies in the search and listing tools. No data has been lost and the system should be caught up shortly.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are currently investigating this issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are currently investigating this issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are currently investigating this issue.

This incident has been resolved.

We are currently investigating this issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are currently investigating this issue.