Historical record of incidents for bonusly
Report: "Bonusly Availability"
Last updateOur hosting provider, Heroku, has returned to normal service. The Bonusly Platform is back online and confirmed to be operating normally. We are currently monitoring to ensure stable service remains.
Report: "Bonusly is Unavailable"
Last updateOur third-party vendor, Heroku, is experiencing service issues that are affecting the Bonusly Platform. We have escalated this issue to this team and await service restoration updates. We will post updates here when available.
Report: "Rewards Page Error"
Last updateThis incident has been resolved.
We are currently investigating an error users are receiving when selecting on categories within the Rewards page. This is a top priority for us. Please subscribe to this page for future updates. Bonusly Support
Report: "Analytics Performance Issue"
Last updateThis issue is now resolved.
Our teams are actively working to resolve a performance issue with the Participation and Recognition Analytics pages. Please monitor this page for updates as they become available.
Report: "Site Load Time Slow / Timing Out"
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "Billing History page and Rewards Catalog Down"
Last updateThe fix has been live and monitored and we are no longer seeing errors.
A fix has been implemented and the team is monitoring results
The issue has been identified and a fix is currently being implemented.
Engineering has been notified and is currently investigating the issue.
Report: "Rewards Catalog timing out"
Last updateThis incident has been resolved.
The engineering team is currently investigating the issue.
Report: "Rewards Catalog Latency"
Last updateA fix has been implemented and this incident has been resolved.
We are actively working to address a recently reported performance issue, which may result in slowness or errors when accessing Rewards. We apologize for the inconvenience and will share updates on this page as they become available.
Report: "Site Load Time Slow / Timing Out"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring results.
We are currently investigating Bonusly time outs and website loading times.
Report: "Give Recognition List Outage"
Last updateWe've confirmed our fix works and the Give recognition box is fully operational.
We've reverted Bonusly to a known working version. Making sure things are working normally.
Picking recipients from the Give recognition box isn't returning a list. We've identified the root cause and are deploying the update. We expect to have this fixed in 30 minutes. Current time is 9:53am MT.
Report: "Bonusly is performing slowly"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
Report: "Bonus.ly Site is Inaccessible"
Last updateThe system is operating normally.
We are continuing to monitor for any further issues.
Additional functionality has been restored. We are continuing to monitor performance.
The application has been partially restored. We are continuing to monitor and resolve additional issues.
Functionality is restored, although we're keeping an eye on things to make sure they stay performant.
We are continuing to investigate this issue.
We are currently investigating this issue.
Report: "Intermittent loading failures"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring for additional issues.
We are continuing to investigate this issue.
We are currently experiencing intermittent loading failures of the Bonus.ly application and APIs.
Report: "Investigating elevated alert rates"
Last updateWe've resolved the issue. Services are fully operational.
We are currently investigating this issue.
Report: "Investigating elevated alert rates"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are continuing to investigate this issue.
We are currently investigating this issue.
Report: "Reward Redemptions Error"
Last updateThis issue has been resolved.
We are continuing to work on a fix for this issue.
The issue has been identified and a fix is being implemented.
We are continuing to investigate this issue.
We are currently investigating this issue.
Report: "Bonusly rewards are temporarily unavailable."
Last updateThis issue has been resolved.
We are currently investigating this issue.
Report: "Elevated Errors"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to work on a fix for this issue.
The issue has been identified and a fix is being implemented.
We're experiencing an elevated level of errors and are currently looking into the issue.
Report: "SSL Certificates error on some email"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Slack give integration not working"
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "Intermittent loading issues of the Bonusly application for users in the beta exprience"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Reward images failing to load"
Last updateThis incident has been resolved.
We are currently monitoring reward images not loading for a limited set of users.
Report: "Rewards Fulfillment Temporarily Unavailable"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently working with our rewards partner to investigate this issue.
Report: "Images not loading in application"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating images not loading in the application
Report: "Investigating elevated alert rates"
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "Rewards Images Not Loading"
Last updateRewards catalog images have been restored. Thank you for your patience.
We are continuing to monitor for any further issues.
We are reloading images for Rewards catalog and monitoring that they all are being added correctly.
Report: "Degraded Performance"
Last updateThis incident has been resolved.
We have implemented a fix for the API and are monitoring for further issues.
We have identified the root cause of our API issues and are rolling out a fix.
While monitoring, we discovered an issue with our API. We are currently investigating.
We have identified the issue, pushed, a fix, and are currently monitoring to ensure the issue is resolved.
Our systems have alerted us to slowness in the Bonusly application. We are currently investigating.
Report: "Investigating intermittent 502 bad gateway while browsing the application"
Last updateThis incident has been resolved.
The issue has been resolved. We are monitoring error rates
The issue has been resolved. We are monitoring error rates
We are continuing to investigate intermittent 502 bad gateway while browsing the application
Investigating intermittent 502 bad gateway while browsing the application
Report: "GIF Images fail to load in Mozilla and Chromium browsers"
Last updateGifs for new posts should now show up in your Bonusly feed across all browsers.
Bonusly is aware that users are experiencing cases where GIF images associated with Bonuses fail to load in the UI. This is due to an undocumented change in Mozilla and Chromium browsers that prevents loading of video content into HTML image tags. We are currently researching a fix.
Report: "Bonusly Failing to Load - Error 1016 - Origin DNS Error"
Last updateAt 7:07 AM MST Origin DNS error was displayed when visiting bonusl.ly domain. The issues causing the errors were identified and updates were made to restore service at 7:20 AM MST. Service was restored at 7:42 AM MST.
Report: "Password reset and login errors"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to investigate this issue.
We are currently investigating issues with login and password resets.
Report: "Signals Inaccessible"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating an issue where Signals fails to load for users.
Report: "Error 500 for some users"
Last updateThis incident has been resolved and Bonusly should now load correctly
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are continuing to investigate this issue.
We are currently investigating an issue where Bonusly fails to load for some users
Report: "Home Page and Analytics Features Returning HTTP 500"
Last updateThis incident has been resolved.
System has returned to normal operations and we are monitoring to ensure no further issues arise.
Bonusly is aware of HTTP 500 errors from our home/bonuses page and from the analytics pages within the bonusly application. We are currently investigating the issue and will provide updates as soon as we have a root cause.
Report: "Rewards Fulfillment Temporarily Unavailable"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to investigate this issue.
Rewards fulfillment may be temporarily delayed or unavailable. We are currently investigating.
Report: "Recognition not displaying in Slack"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
Recognition is currently not displaying in Slack integrations. We are investigating the issue.
Report: "Users receiving 500 Errors and Can't Log In"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
Bonusly is currently investigating a system wide issue where customers report receiving HTTP 500 Errors and may be unable to log into the system. Our team is currently investigating and will update customers as soon as we know more.
Report: "Bonusly Failing to Load"
Last updateThis incident has been resolved!
A fix has been implemented and we are monitoring the results.
We are currently investigating an issue where users may be unable to access Bonusly via a web browser.
Report: "Bonusly App is intermittently slow or unavailable"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and we are working on a fix. There is a chance of some site downtime.
We are continuing to investigate this issue.
We are continuing to investigate this issue. There is a possibility of site downtime.
We are continuing to investigate this issue.
We are currently investigating an issue where some users are experiencing slowness and 500 errors intermittently on the Bonusly app
Report: "Bonusly is showing a 500 error"
Last updateAs of 11:38 MST, Bonusly is back online and this issue has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating an issue where Bonusly is down and showing a 500 error.
Report: "Paypal reward temporarily unavailable"
Last updatePayPal reward redemption has been restored.
The issue has been identified and a fix is being implemented.
The paypal reward option for all currencies will be temporarily unavailable for the rest of today (Thursday, December 23rd). We are working to restore the redemption option for all currencies by tomorrow.
Report: "Paypal Reward redemption temporarily unavailable for USD, EUR, GBP, HKD, SGD, and AUD currencies."
Last updatePaypal reward redemption has been restored for all currencies. We apologize for the inconvenience!
The issue has been identified and a fix is being implemented.
Our apologies but Paypal reward redemption is currently temporarily unavailable for USD, EUR, GBP, HKD, SGD, and AUD currencies. We expect this to be resolved by Friday, Dec 3.
Report: "Google Mobile App not available for download"
Last updateThis issue has been resolved and the Bonusly google mobile app is available for download.
The Bonusly Google mobile app is currently not available for download. The google mobile app is available to users that have previously installed the app. We are currently working with Google to resolve as quickly as possible.
Report: "Rewards Fulfillment Temporarily Unavailable"
Last updateThis incident has been resolved.
Our upstream provider has resolved the issue resulting in the rewards catalog being unavailable. We continue to monitor and guard against reoccurrences.
We are continuing to investigate this issue.
Due to an issue with an upstream provider, rewards fulfillment may be temporarily delayed or unavailable. We are currently investigating.
Report: "PayPal reward temporarily unavailable"
Last updateThe PayPal reward has been re-activated and is now available.
The PayPal reward has been disabled temporarily, but we expect it to be available again later this week.
Report: "Intermittent Signals Outage"
Last updateThis incident has been resolved.
We are aware of intermittent issues with Signals and are actively working to remedy them.
Report: "SSL provider outage"
Last updateOur upstream provider has confirmed they have resolved the issue.
We are continuing to monitor for any further issues.
We are seeing intermittent issues accessing Bonusly due to SSL cert misconfiguration. Our upstream provider has also identified an issue and is working to resolve the issue.
Report: "Intermittent DNS outage"
Last updateOur upstream provider is now reporting all clear, and we are not observing any more resolution failures.
We are seeing intermittent issues accessing Bonusly due to DNS resolution. Our DNS provider has identified the cause and is rolling out mitigations. If you are unable to access Bonusly, waiting 5 to 10 minutes and retrying generally solves the issue.
Report: "Erroneous subscription cancellations & rewards balance refunds"
Last updateThis incident has been resolved, thank you for your patience!
We are working with our billing providers to resolve this issue as soon as possible.
Report: "Rewards catalog unavailable"
Last updateOur upstream provider has resolved the issue resulting in the rewards catalog being unavailable. We continue to monitor and guard against reoccurrences.
Due to an issue with an upstream provider our rewards catalog is currently unavailable. Thank you for your patience while we work to address this issue!
Report: "Rewards catalog unavailable"
Last updateThis incident has been resolved.
The rewards catalog is available again. Apologies for the inconvenience!
Due to an issue with an upstream provider our rewards catalog is currently unavailable. Thank you for your patience while we work to address this issue!
Report: "PayPal reward temporarily unavailable"
Last updatePayPal is available again.
The PayPal reward has been disabled temporarily, but we expect it to be available again early this week.