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Last checked 2025-06-14T13:34:53.901Z from Blueshift's official status page

Historical record of incidents for Blueshift

Jun 4, 2025

Report: "Errors in campaigns graphs in the dashboard (US datacenter only)"

Last update 2025-06-04T06:11:36.802Z

resolved2025-06-04T06:11:36.785Z

This incident has been resolved.

monitoring2025-06-04T05:47:51.023Z

A fix has been implemented and we are monitoring the results.

identified2025-06-04T05:44:33.784Z

The issue has been identified and a fix is being implemented.

investigating2025-06-04T05:20:28.172Z

We are seeing errors with displaying campaigns graphs in various dashboard pages.

Report: "Errors in campaigns graphs in the dashboard (US datacenter only)"

Last update 2025-06-04T06:11:00.000Z

Resolved2025-06-04T06:11:00.000Z

This incident has been resolved.

Monitoring2025-06-04T05:47:00.000Z

A fix has been implemented and we are monitoring the results.

Identified2025-06-04T05:44:00.000Z

The issue has been identified and a fix is being implemented.

Investigating2025-06-04T05:20:00.000Z

We are seeing errors with displaying campaigns graphs in various dashboard pages.

May 27, 2025

Report: "Latencies in One-time and Recurring Campaigns (US datacenter only)"

Last update 2025-05-27T08:31:47.103Z

resolved2025-05-27T02:29:24.088Z

This incident has been resolved.

monitoring2025-05-27T02:24:36.359Z

We are continuing to monitor for any further issues.

monitoring2025-05-27T02:13:03.276Z

A fix has been implemented and we are monitoring the results.

identified2025-05-27T02:08:45.946Z

The issue has been identified and a fix is being implemented.

investigating2025-05-27T01:55:52.804Z

We are currently investigating this issue.

May 26, 2025

Report: "Latencies in One-time and Recurring Campaigns (US datacenter only)"

Last update 2025-05-26T21:29:00.000Z

Resolved2025-05-26T21:29:00.000Z

This incident has been resolved.

Update2025-05-26T21:24:00.000Z

We are continuing to monitor for any further issues.

Monitoring2025-05-26T21:13:00.000Z

A fix has been implemented and we are monitoring the results.

Identified2025-05-26T21:08:00.000Z

The issue has been identified and a fix is being implemented.

Investigating2025-05-26T20:55:00.000Z

We are currently investigating this issue.

Apr 10, 2025

Report: "Observing elevated event latencies"

Last update 2025-04-10T05:16:25.247Z

resolved2025-04-10T05:16:25.231Z

This incident has been resolved.

monitoring2025-04-10T04:16:36.593Z

A fix has been implemented and we are monitoring the results.

identified2025-04-10T04:08:13.568Z

The issue has been identified and a fix is being implemented.

investigating2025-04-10T03:48:48.820Z

We are currently investigating this issue.

Apr 3, 2025

Report: "Observing backlogs in segmentation data"

Last update 2025-04-03T16:32:17.199Z

resolved2025-04-03T16:32:17.183Z

This incident has been resolved.

monitoring2025-04-03T14:00:52.176Z

The system is stable now but the backlogs will take some time to get processed. Keeping this incident open until backlogs are done.

identified2025-04-03T13:19:22.324Z

The issue has been identified and a fix is being implemented.

investigating2025-04-03T13:15:41.881Z

Observing backlogs in segmentation data processing. This will manifest as delayed data visibility during segmentation.

Mar 10, 2025

Report: "Bee Editor Outage"

Last update 2025-03-10T17:01:06.019Z

resolved2025-03-10T17:01:06.001Z

This incident has been resolved.

monitoring2025-03-10T16:23:44.502Z

A fix has been implemented and we are monitoring the results.

investigating2025-03-10T15:59:06.937Z

We are currently investigating the issue. This editor is a third-party component and we are tracking the outage on their status page: https://beefree.statuspage.io/

Mar 1, 2025

Report: "Elevated API Latencies on the US datacenter (api.getblueshift.com)"

Last update 2025-03-01T18:39:01.338Z

resolved2025-03-01T18:39:01.320Z

This incident has been resolved.

monitoring2025-03-01T18:34:07.786Z

We are continuing to monitor for any further issues.

monitoring2025-03-01T18:34:01.881Z

A fix has been implemented and we are monitoring the results.

identified2025-03-01T18:25:16.204Z

The issue has been identified and a fix is being implemented.

investigating2025-03-01T17:08:03.994Z

We are currently investigating this issue.

Dec 6, 2024

Report: "Dashboard (app.getblueshift.com) not loading"

Last update 2024-12-06T06:08:38.748Z

resolved2024-12-06T06:08:38.721Z

This incident has been resolved.

monitoring2024-12-06T05:58:19.566Z

A fix has been implemented and we are monitoring the results.

identified2024-12-06T05:52:47.539Z

The issue has been identified and a fix is being implemented.

investigating2024-12-06T05:44:20.489Z

We are currently investigating this issue.

Dec 5, 2024

Report: "Database Cluster Latency"

Last update 2024-12-05T20:09:39.201Z

resolved2024-12-05T20:09:39.180Z

This incident has been resolved.

monitoring2024-12-05T19:42:58.069Z

A fix has been implemented and we are monitoring the results.

identified2024-12-05T19:42:42.278Z

We are continuing to work on a fix for this issue.

identified2024-12-05T19:41:04.606Z

The issue has been identified and a fix is being implemented.

investigating2024-12-05T19:19:40.554Z

We are currently investigating this issue.

Nov 14, 2024

Report: "Blueshift API Interruption and Latency"

Last update 2024-11-14T18:59:03.657Z

resolved2024-11-14T18:59:03.639Z

This incident has been resolved.

monitoring2024-11-14T18:50:08.006Z

A fix has been implemented and we are monitoring the results.

Aug 13, 2024

Report: "Seeing latencies and queries failing for dashboard metrics"

Last update 2024-08-13T21:27:06.097Z

resolved2024-08-13T21:27:06.082Z

This incident has been resolved.

monitoring2024-08-13T18:35:51.377Z

A fix has been implemented and we are monitoring the results.

identified2024-08-13T18:35:44.211Z

The issue has been identified and a fix is being implemented.

investigating2024-08-13T18:22:51.579Z

We are currently investigating this issue.

Jul 16, 2024

Report: "Seeing delayed campaigns"

Last update 2024-07-16T16:33:09.206Z

resolved2024-07-16T16:33:09.187Z

This incident has been resolved.

monitoring2024-07-16T16:16:10.672Z

A fix has been implemented and we are monitoring the results.

identified2024-07-16T16:13:34.608Z

The issue has been identified and a fix is being implemented.

investigating2024-07-16T14:51:28.271Z

We are currently investigating this issue.

Jun 11, 2024

Report: "Elevated API Latencies"

Last update 2024-06-11T23:03:37.064Z

resolved2024-06-11T23:03:37.047Z

This incident has been resolved.

monitoring2024-06-11T22:56:38.530Z

A fix has been implemented and we are monitoring the results.

identified2024-06-11T22:40:37.758Z

The issue has been identified and a fix is being implemented.

investigating2024-06-11T22:24:15.531Z

We are currently investigating this issue.

Jun 6, 2024

Report: "Seeing elevated API latencies"

Last update 2024-06-06T09:23:17.158Z

resolved2024-06-06T09:23:17.142Z

This incident has been resolved.

monitoring2024-06-06T08:36:57.772Z

We are continuing to monitor for any further issues.

monitoring2024-06-06T08:29:37.298Z

A fix has been implemented and we are monitoring the results.

identified2024-06-06T08:10:44.805Z

We are continuing to work on a fix for this issue.

identified2024-06-06T08:08:39.157Z

The issue has been identified and a fix is being implemented.

investigating2024-06-06T07:41:33.639Z

We are continuing to investigate this issue.

investigating2024-06-06T07:07:31.539Z

We are currently investigating this issue.

Jun 3, 2024

Report: "Delays in segment triggered & one-time/recurring campaigns"

Last update 2024-06-03T06:23:50.396Z

resolved2024-06-03T06:23:50.383Z

This incident has been resolved.

monitoring2024-06-03T06:14:20.430Z

A fix has been implemented and we are monitoring the results.

identified2024-06-03T06:03:38.502Z

The issue has been identified and a fix is being implemented.

investigating2024-06-03T05:52:58.124Z

We are currently investigating this issue.

Apr 24, 2024

Report: "Seeing increased API Latencies"

Last update 2024-04-24T05:38:22.944Z

resolved2024-04-24T05:38:22.930Z

This incident has been resolved.

monitoring2024-04-24T05:35:26.967Z

A fix has been implemented and we are monitoring the results.

identified2024-04-24T03:44:25.085Z

The issue has been identified and a fix is being implemented.

investigating2024-04-24T03:28:22.747Z

We are currently investigating this issue.

Mar 12, 2024

Report: "Seeing login issues on our EU datacenter (app.eu.getblueshift.com)"

Last update 2024-03-12T11:16:59.748Z

resolved2024-03-12T11:16:59.736Z

This incident has been resolved.

monitoring2024-03-12T11:05:22.319Z

A fix has been implemented and we are monitoring the results.

identified2024-03-12T09:51:20.227Z

We are creating a hotfix for this issue.

investigating2024-03-12T09:48:57.939Z

We are currently seeing few failed logins on our EU datacenter.

Feb 14, 2024

Report: "Campaigns delays due to orchestration service outage"

Last update 2024-02-14T04:35:54.700Z

resolved2024-02-14T04:35:54.682Z

This incident has been resolved.

monitoring2024-02-14T04:35:45.321Z

We are continuing to monitor for any further issues.

monitoring2024-02-14T04:35:36.425Z

A fix has been implemented and we are monitoring the results.

investigating2024-02-14T02:59:35.658Z

We are continuing to investigate this issue.

investigating2024-02-14T02:59:25.696Z

We are currently investigating this issue.

Report: "Campaigns interrupted due to orchestration service outage"

Last update 2024-02-14T00:46:06.020Z

resolved2024-02-14T00:46:06.008Z

This incident has been resolved.

monitoring2024-02-13T22:08:44.698Z

A fix has been implemented and we are monitoring the results.

identified2024-02-13T21:38:01.460Z

The issue has been identified and a fix is being implemented.

investigating2024-02-13T21:36:54.261Z

We are currently investigating this issue.

Jan 22, 2024

Report: "Seeing database errors in our USA datacenter (app.getblueshift.com)"

Last update 2024-01-22T15:15:08.252Z

resolved2024-01-22T15:15:08.225Z

This incident has been resolved.

monitoring2024-01-22T12:22:34.088Z

We have tweaked some settings on the database that were causing the errors. We are monitoring now.

identified2024-01-22T12:20:12.970Z

The issue has been identified and a fix is being implemented.

investigating2024-01-22T12:08:34.547Z

We are currently investigating this issue.

Jan 3, 2024

Report: "(EU only) Emergency database reboot for app.eu.getblueshift.com"

Last update 2024-01-03T02:48:07.959Z

resolved2024-01-03T02:48:07.943Z

This incident has been resolved.

monitoring2024-01-03T02:46:59.539Z

Reboot is complete. Dashboard is functioning normally now.

identified2024-01-03T02:44:18.023Z

Reboot started

investigating2024-01-03T02:41:24.104Z

We need to perform an emergency reboot of our master database. This will take about 10 minutes. Errors will be seen on the dashboard during this time. This procedure is required because we need to enable some settings on the database that are a prerequisite to our longer scheduled database migration maintenance procedure that is scheduled on Friday, 5th January 2024.

Nov 14, 2023

Report: "Customers API Outage for api.eu.getblueshift.com"

Last update 2023-11-14T21:28:47.745Z

resolved2023-11-14T21:08:58.413Z

This incident has been resolved.

monitoring2023-11-14T21:07:45.374Z

A fix has been implemented and we are monitoring the results.

identified2023-11-14T21:07:37.486Z

The issue has been identified and a fix is being implemented.

investigating2023-11-14T21:03:59.938Z

We are currently investigating this issue.

Nov 7, 2023

Report: "Seeing errors in dashboard"

Last update 2023-11-07T17:44:04.583Z

resolved2023-11-07T17:44:04.563Z

This incident has been resolved.

monitoring2023-11-07T17:40:21.901Z

A fix has been implemented and we are monitoring the results.

identified2023-11-07T17:36:11.918Z

The issue has been identified and a fix is being implemented.

investigating2023-11-07T17:32:55.044Z

Issue is related to reporting & graphs. Other dashboard functionality is working normally.

investigating2023-11-07T17:25:56.432Z

We are currently investigating this issue.

Nov 2, 2023

Report: "Delayed campaigns in our EU datacenter"

Last update 2023-11-02T13:53:50.083Z

resolved2023-11-02T11:30:00.000Z

Campaigns that use Static/Dayparting/Send time optimization are delayed. This is specific to the EU datacenter. The USA datacenter is operating normally.

Oct 26, 2023

Report: "Few one time/recurring campaigns and segment triggered campaigns were delayed"

Last update 2023-10-26T11:36:09.206Z

resolved2023-10-26T10:00:00.000Z

A small number of one time/recurring campaigns and segment triggered campaigns were delayed. Approximate duration for the delay was 1 hour. We have fixed the issue and services are operating normally now.

Oct 12, 2023

Report: "Observing delayed campaigns"

Last update 2023-10-12T07:48:04.010Z

resolved2023-10-12T07:48:03.990Z

This incident has been resolved.

monitoring2023-10-12T07:42:47.846Z

A fix has been implemented and we are monitoring the results.

identified2023-10-12T07:42:37.917Z

The issue has been identified and a fix is being implemented.

investigating2023-10-12T07:18:30.752Z

We are currently investigating this issue.

Oct 2, 2023

Report: "Intermittent api errors on the EU endpoint api.eu.getblueshift.com"

Last update 2023-10-02T17:20:07.824Z

resolved2023-10-02T17:20:07.806Z

This incident has been resolved.

monitoring2023-10-02T17:12:30.358Z

A fix has been implemented and we are monitoring the results.

identified2023-10-02T17:11:56.370Z

The issue has been identified and a fix is being implemented.

investigating2023-10-02T16:54:39.433Z

We are currently investigating this issue.

Sep 19, 2023

Report: "Ongoing Latencies for Blueshift API (related to AWS Outage)"

Last update 2023-09-19T06:16:00.462Z

resolved2023-09-19T06:16:00.443Z

This incident has been resolved.

monitoring2023-09-19T05:20:33.672Z

A fix has been implemented and we are monitoring the results.

identified2023-09-19T03:37:45.043Z

We continue to see AWS related network latencies. We are monitoring the state. Quoting from the AWS status text for more clarity. https://health.aws.amazon.com/health/status Network Connectivity Issues Sep 18 8:01 PM PDT We continue to work towards resolving the increased networking latencies and errors affecting Availability Zones (usw2-az1 and usw2-az2) in the US-WEST-2 Region. We continue to see improvement to network mapping latencies but they are not at normal levels yet. Other AWS services are also starting to see recovery as network mapping latencies improve. We will continue to keep you updated until network mapping latencies have returned to normal levels.

investigating2023-09-19T01:20:36.000Z

We are currently investigating this issue. Associated AWS outage link: https://health.aws.amazon.com/health/status

Sep 18, 2023

Report: "Seeing intermittent errors on event api"

Last update 2023-09-18T05:33:49.890Z

resolved2023-09-18T05:33:49.877Z

This incident has been resolved.

identified2023-09-18T04:38:52.062Z

The issue has been identified and a fix is being implemented.

investigating2023-09-18T03:58:03.061Z

We are currently investigating this issue.

Aug 21, 2023

Report: "Blueshift dashboard not loading"

Last update 2023-08-21T15:19:44.696Z

resolved2023-08-21T15:19:44.679Z

This incident has been resolved.

monitoring2023-08-21T15:17:22.646Z

A fix has been implemented and we are monitoring the results.

identified2023-08-21T15:16:14.315Z

The issue has been identified and a fix is being implemented.

investigating2023-08-21T15:07:53.362Z

We are currently investigating this issue.

Aug 18, 2023

Report: "Seeing increased latencies for internal stats service"

Last update 2023-08-18T15:52:16.991Z

resolved2023-08-18T15:52:16.978Z

This incident has been resolved.

monitoring2023-08-18T15:16:13.671Z

A fix has been implemented and we are monitoring the results.

identified2023-08-18T15:15:08.134Z

The issue has been identified and a fix is being implemented.

investigating2023-08-18T15:11:21.972Z

We are currently investigating this issue.

Aug 17, 2023

Report: "Internal stats services are experiencing failure"

Last update 2023-08-17T23:00:53.817Z

resolved2023-08-17T23:00:53.802Z

This incident has been resolved.

monitoring2023-08-17T22:39:40.191Z

A fix has been implemented and we are monitoring the results.

identified2023-08-17T21:04:55.356Z

We are continuing to work on a fix for this issue.

identified2023-08-17T21:03:33.220Z

We are continuing to work on a fix for this issue.

identified2023-08-17T19:46:10.000Z

We have identified the cause of the outage. We are working on recovering the service

investigating2023-08-17T19:40:46.000Z

Investigating an issue with the stats service. We are working to make it functional again.

Aug 14, 2023

Report: "Seeing increased latencies for Blueshift API api.getblueshift.com"

Last update 2023-08-14T20:44:22.331Z

resolved2023-08-14T20:44:22.319Z

This incident has been resolved.

monitoring2023-08-14T20:34:34.554Z

The associated services have been scaled appropriately and API latencies seem to be recovering.

Aug 7, 2023

Report: "Event ingestion pipeline is experiencing transient processing capacity issues"

Last update 2023-08-07T18:02:35.796Z

resolved2023-08-07T18:02:35.777Z

This incident has been resolved.

monitoring2023-08-07T17:17:00.983Z

A fix has been implemented and we are monitoring the results.

investigating2023-08-07T16:29:03.593Z

We are currently investigating this issue.

Jul 12, 2023

Report: "Delays in segment triggered campaigns"

Last update 2023-07-12T13:31:20.124Z

resolved2023-07-12T13:30:00.000Z

We saw some delays in segment triggered campaigns. This was identified to a product bug that was resolved by rolling out a hotfix today.

Report: "Delays in event triggered campaigns"

Last update 2023-07-12T12:32:19.219Z

resolved2023-07-12T12:32:19.203Z

This incident has been resolved.

monitoring2023-07-12T12:27:41.481Z

A fix has been implemented and we are monitoring the results.

identified2023-07-12T11:35:04.180Z

The issue has been identified and a fix is being implemented.

investigating2023-07-12T11:20:20.075Z

We are currently investigating this issue.

May 17, 2023

Report: "Issue with campaigns errors"

Last update 2023-05-17T11:19:23.806Z

resolved2023-05-17T11:19:23.792Z

This incident has been resolved.

monitoring2023-05-17T11:11:34.558Z

A fix has been implemented and we are monitoring the results.

investigating2023-05-17T10:57:00.334Z

We are investigating increased errors for segment triggered campaigns.

Report: "Issue with Event Triggered Campaigns"

Last update 2023-05-17T06:47:25.428Z

resolved2023-05-17T06:47:25.414Z

This incident has been resolved.

monitoring2023-05-17T04:02:52.490Z

We are continuing to monitor for any further issues.

monitoring2023-05-17T04:01:26.573Z

We are continuing to monitor for any further issues.

monitoring2023-05-17T03:56:09.517Z

A fix has been implemented and we are monitoring the results.

identified2023-05-17T03:44:13.375Z

The issue has been identified and a fix is being implemented.

investigating2023-05-17T03:32:25.824Z

We are currently investigating this issue.

Apr 14, 2023

Report: "Issue with dashboard not loading"

Last update 2023-04-14T06:05:31.270Z

resolved2023-04-14T06:05:31.256Z

This incident has been resolved.

monitoring2023-04-14T05:52:49.068Z

A fix has been implemented and we are monitoring the results.

identified2023-04-14T05:26:41.657Z

The issue has been identified and a fix is being implemented.

investigating2023-04-14T05:23:49.453Z

We are continuing to investigate this issue.

investigating2023-04-14T05:05:14.115Z

We are currently investigating this issue.

Mar 23, 2023

Report: "Delays and errors for customer apis"

Last update 2023-03-23T14:32:07.998Z

resolved2023-03-23T10:00:00.000Z

We experienced delays and errors to customer apis for about an hour from 9:45 UTC - to - 10:45 UTC today.

Mar 21, 2023

Report: "Delays and errors for users with One-time/Recurring campaigns"

Last update 2023-03-21T08:59:48.257Z

resolved2023-03-21T05:30:00.000Z

A critical security update was applied to our caching instances. Campaigns were paused during the actual process of the update. These were unpaused after the update was complete, however, there were some intermittent failovers of nodes in one of the larger cache clusters causing intermittent connection losses from the campaign services depending on it. As a result, few campaigns were delayed and some portion of users errored out.

Mar 20, 2023

Report: "Delayed Processing Campaign Stats"

Last update 2023-03-20T20:32:50.745Z

resolved2023-03-20T20:32:50.727Z

Delayed stats have been processed and this issue is now resolved.

monitoring2023-03-20T19:21:43.352Z

A fix has been implemented and we are monitoring the results.

identified2023-03-20T18:20:59.092Z

The issue has been identified and a fix is being implemented.

investigating2023-03-20T18:17:56.863Z

We are currently investigating this issue.

Feb 15, 2023

Report: "High Load on Database Cluster"

Last update 2023-02-15T07:17:13.767Z

resolved2023-02-15T07:17:13.751Z

This incident has been resolved.

monitoring2023-02-15T07:17:08.632Z

We are continuing to monitor for any further issues.

monitoring2023-02-15T06:12:02.964Z

Campaigns are enabled for all accounts now.

identified2023-02-15T06:04:09.809Z

We are continuing to work on a fix for this issue.

identified2023-02-15T05:55:48.290Z

All campaigns had been paused to enable us to investigate the issue. We are now unpausing campaigns for certain accounts in a phased manner.

investigating2023-02-15T05:53:01.814Z

We are continuing to investigate this issue.

investigating2023-02-15T05:25:17.363Z

We are continuing to investigate this issue.

investigating2023-02-15T05:16:22.699Z

Currently seeing high load on our database systems. We are currently investigating the overall cause of the high load but there is no external impact.

Feb 7, 2023

Report: "Issue with dashboard not loading"

Last update 2023-02-07T16:11:58.942Z

resolved2023-02-07T16:11:58.925Z

This incident has been resolved.

monitoring2023-02-07T15:47:34.513Z

A fix has been implemented and we are monitoring the results.

identified2023-02-07T15:44:09.872Z

Dashboard is loading now.

investigating2023-02-07T15:11:04.123Z

We are currently investigating this issue.

Feb 3, 2023

Report: "Delayed Campaigns"

Last update 2023-02-03T12:49:42.200Z

resolved2023-02-03T12:49:42.185Z

This incident has been resolved.

monitoring2023-02-03T12:49:25.155Z

All event backlogs are cleared now.

monitoring2023-02-03T11:44:48.416Z

Events are unpaused for all accounts now. There is some backlog and it should be drained in about an hour.

monitoring2023-02-03T10:58:38.175Z

We have unpaused more events. The backlogs should clear in about 2 hours.

monitoring2023-02-03T10:19:04.000Z

All campaigns have been unpaused now. However events have been unpaused only partially - we are working on unpausing events completely.

monitoring2023-02-03T08:53:20.321Z

This is taking more time.

monitoring2023-02-03T08:17:21.166Z

Started unpausing. Will take 15 mins to get back to normal operations.

identified2023-02-03T08:02:40.938Z

Will start unpausing in another 15 mins. This is taking a bit longer.

identified2023-02-03T07:29:14.079Z

Campaigns & events will remain paused for another 30 mins. i.e. until 8 am UTC

identified2023-02-03T07:06:59.790Z

The issue has been identified and a fix is being implemented.

investigating2023-02-03T07:02:52.552Z

We need to perform unscheduled & urgent maintenance on one of our database clusters. For this we need to pause campaigns & events.

Jan 31, 2023

Report: "Messaging delays for campaigns"

Last update 2023-01-31T18:37:54.291Z

resolved2023-01-31T18:37:54.272Z

This incident has been resolved.

monitoring2023-01-31T17:17:38.052Z

A fix has been implemented and we are monitoring the results.

identified2023-01-31T17:07:47.532Z

We are in recovery mode now, we should have everything unpaused in another 30 mins.

identified2023-01-31T15:27:48.626Z

We are pausing all campaigns to give the issue time to resolve. ETA is about 2 hrs from now.

investigating2023-01-31T15:03:16.477Z

We are currently investigating this issue.

Dec 14, 2022

Report: "Event processing delayed"

Last update 2022-12-14T03:30:36.422Z

resolved2022-12-14T03:30:36.407Z

This incident has been resolved.

monitoring2022-12-14T00:12:45.661Z

We are continuing to monitor for any further issues.

monitoring2022-12-13T23:09:47.770Z

We are continuing to monitor for any further issues.

monitoring2022-12-13T22:56:56.044Z

A fix has been implemented and we are monitoring the results.

identified2022-12-13T21:50:16.704Z

We are continuing to work on a fix for this issue.

identified2022-12-13T20:42:45.203Z

We are continuing to work on a fix for this issue.

identified2022-12-13T20:25:42.551Z

We are continuing to work on a fix for this issue.

identified2022-12-13T19:25:37.025Z

The issue has been identified and a fix is being implemented.

investigating2022-12-13T18:44:08.354Z

We are currently investigating this issue.

Dec 12, 2022

Report: "event processing delayed"

Last update 2022-12-12T22:02:43.712Z

resolved2022-12-12T22:02:43.698Z

This incident has been resolved.

monitoring2022-12-12T21:26:31.624Z

Backlogs are continuing to recover and we are monitoring the situation as it is improving.

monitoring2022-12-12T19:42:16.892Z

A fix has been implemented and we are monitoring the results.

identified2022-12-12T19:12:05.628Z

We are continuing to work on a fix for this issue.

identified2022-12-12T18:41:12.324Z

The issue has been identified and a fix is being implemented.

investigating2022-12-12T18:18:21.019Z

We are currently investigating this issue.

Nov 21, 2022

Report: "Event processing delayed"

Last update 2022-11-21T22:05:19.071Z

resolved2022-11-21T22:05:19.052Z

The system has stabilized, and the issue has been resolved.

monitoring2022-11-21T18:27:38.926Z

A fix has been implemented and we are monitoring the results.

identified2022-11-21T18:09:52.303Z

The issue has been identified and a fix is being implemented.

investigating2022-11-21T15:59:35.833Z

We are currently investigating this issue.

Oct 22, 2022

Report: "Seeing increased latencies in event triggered campaigns"

Last update 2022-10-22T04:43:16.666Z

resolved2022-10-22T04:43:16.647Z

The latencies have been stabilized, event-processing, and campaigns are functional again. We are looking at additional long-term strategies to mitigate the risk of related latencies.

monitoring2022-10-22T03:01:22.929Z

We have slowly ramped traffic back up and are monitoring the fix, latencies have reduced and stabilized.

identified2022-10-22T02:30:11.160Z

We have identified the latency issue and are working to recover our systems.

investigating2022-10-22T00:34:17.108Z

We have paused event-triggered and segment-triggered campaigns

Oct 13, 2022

Report: "Messaging delays for campaigns"

Last update 2022-10-13T02:17:37.575Z

resolved2022-10-13T02:17:37.562Z

Delays have been resolved, working on a long-term mitigation strategy.

monitoring2022-10-13T02:16:26.215Z

We are monitoring the short term solution while working on our long term mitigation strategy.

identified2022-10-13T02:15:21.616Z

We have identified the root cause and have developed a short term and long term solution plan.

investigating2022-10-13T02:13:45.058Z

We are continuing to investigate this issue.

investigating2022-10-13T00:48:03.507Z

We are continuing to investigate this issue.

investigating2022-10-13T00:47:43.229Z

We have noticed some delays for campaign messaging, and are investigating the root cause.