Is Bloomerang Down Right Now? Check if there is a current outage ongoing.

We are aware of the issues with Cloudflare that have been occurring today and are currently monitoring on our end for issues that may stem from some of our hosting providers. Cloudflare is a service many websites (including ours) use to improve performance. When Cloudflare experiences problems, it can cause intermittent errors or disruptions across the internet. If you experience any intermittent errors, please contact us at support@bloomerang.com

We are currently experiencing degraded performance with our DonorSearch integration service. Users may notice the Generosity Score fail to refresh when clicking "Update". This is also affecting customers that have requested a DonorSearch Batch Screen service. Our team is actively investigating this issue and will provide updates as they become available.

We have monitored this issue thought out the afternoon and confirmed we have restored full functionality across CRM systems. We appreciate your patience while we worked to resolve this issue.

We have tested and reviewed the results, the issue appears to be resolved at this time. We will continue to monitor for the remainder of the day, to ensure all functionality is restored.

We have completed the implementation process to resolve the degraded performance issues affecting CRM systems. We are reviewing the results and will provide additional updates once we confirm this has solved the issue.

We have begun the implementation process to resolve the degraded performance issues affecting CRM systems. We will provide additional updates once the implementation has been completed.

We are planning to implement a fix for this issue between 1:45-3:45pm ET; during this timeframe customers may experience brief interruptions in the use of CRM services. We will provide an update once the implementation process has started and once completed.

We've identified the need to implement a change across CRM systems that will require a momentary interruption in CRM services (this will not affect Bloomerang Volunteer nor Qgiv by Bloomerang). Once we've determined the timeframe for the change, we'll provide another update noting a maintenance window.

Our team has identified the cause and we are working to restore operations. Users will continue to encounter issues when attempting to submit and validate forms using CAPTCHA and may encounter brief service interruptions as we work on issue resolution. We apologize for any inconvenience and an update will be provided within 15 minutes.

We’re currently experiencing degraded performance issues for Bloomerang forms and CAPTCHA validation. Our team actively investigating the issue and is currently working to restore operations. We apologize for any inconvenience. Users may be affected. An update will be provided within 30 minutes.

Our team has identified and implemented a fix for this issue. Users now have the ability to successfully make donations via Apple Pay on Online Giving Forms.

Our team has identified the root cause of this issue and is currently working to restore Apple Pay for Online Giving Forms. We have implemented a temporary fix which will allow Users to successfully make donations via Apple Pay while we continue to resolve the root cause of this issue. We apologize for any inconvenience and will post updates as soon as we learn more.

Our team has identified the root cause of this issue and is currently working to restore Apple Pay for Online Giving Forms. Users may still experience the error message "Something went wrong. Unable to show Apple Pay". We apologize for any inconvenience. An update will be provided as more information becomes available.

We are continuing to investigate this issue. Users may still see an error when attempting to donate via Apple Pay. We will provide an update as more information becomes available.

We are currently investigating an issue with Apple Pay not loading for Bloomerang Online Giving Forms. Users are reporting the error message "Something went wrong. Unable to show Apple Pay. Please choose a different payment method and try again" when attempting to donate via Apple Pay. We apologize for any inconvenience and will post updates as soon as we learn more.

We can now confirm that the issues affecting our email service, which originated from our third-party provider, have been fully resolved. Thank you for your patience and understanding as we worked to confirm a complete resolution.

At this time, we are continuing to monitor our email functionality to ensure a complete resolution from our third-party provider. We will provide another update here by 10am ET on Thursday, April 24. We apologize again for any inconvenience this issue has caused and appreciate your patience and understanding.

We have received word from our third-party provider that our email service should be restored. At this time, we are monitoring to ensure a complete resolution. We apologize again for any inconvenience this issue has caused and appreciate your patience and understanding as our third-party provider worked to restore service.

We are currently experiencing a disruption to our email service due to an issue originating with a third-party provider. They are actively working to resolve this matter. If you are trying to reach our Support Team, please email us at support@bloomerang.com. We apologize for any inconvenience and will post updates as soon as we learn more.

At this time, phone service for Zoom has been restored and phone support is available once again. We appreciate your understanding and sincerely apologize for any inconvenience this incident may have caused.

We are beginning to see performance restored for Zoom. Users are now able to use phone service and we will continue to monitor to confirm this issue is resolved. Please contact support@bloomerang.com if you continue to experience issues contacting Support.

We are continuing to experience disrupted phone service due to an outage with our provider, Zoom. We sincerely apologize again for any inconvenience that this outage may cause and appreciate your patience as we work to restore service as soon as possible. We will post another update here as soon as we have additional information from our provider.

We are continuing to experience a disruption of phone service due to an outage with our provider, Zoom, and are working to restore service as soon as possible. If you are trying to reach our Support Team, please email us at support@bloomerang.com and if you are trying to reach our Sales Team, please email us at sales@bloomerang.com. We sincerely apologize for any inconvenience. We will post another update in 15 minutes.

We are currently experiencing a disruption of phone service due to a Zoom outage. Our team is diligently working with our providers to restore service as quickly as possible. If you are trying to reach our Support Team, please email us at support@bloomerang.com and if you are trying to reach our Sales Team, please email us at sales@bloomerang.com. We sincerely apologize for any inconvenience. We will post updates as soon as we learn more.

We've continued monitoring this issue and confirmed that functionality has been restored. We appreciate your patience while we worked to resolve this issue.

We have confirmed that a fix for this issue has been implemented and our team is continuing to communicate with our integration partner to ensure performance is restored. We will provide updates as we learn more.

We have confirmed this issue is due to an incident with an integration partner. Users may experience issues editing email templates, however, email sending functionality remains unaffected. Our team is communicating with our integration partner to diagnose and resolve the issue. We will provide updates as we learn more.

We’re currently experiencing degraded performance issues with loading or editing Email Templates. Our team is investigating the issue and is currently working to restore operations. We apologize for any inconvenience. Users may be affected. An update will be provided within 30 minutes.

We've continued monitoring this morning and confirmed we restored full functionality to all affected Search and Constituent features. We appreciate your patience while we worked to resolve this issue.

A resolution has been reached with our hosting provider. Constituent search, Constituent Dashboard, and Constituent updates are functioning as expected now. Our teams will continue to monitor the application for any further issues.

We will continue to monitor this issue with our hosting provider throughout the night. Users may encounter intermittent issues when attempting to search for Constituents or when loading the Constituents page. We will provide an update tomorrow morning, or until a resolution has been reached with our hosting provider.

We are actively working with our hosting provider to restore service. Users may continue to encounter intermittent issues when attempting to search for Constituents or when loading the Constituents page. We will provide an update as more information becomes available.

We are continuing to work with our hosting provider to restore service. Users may continue to encounter intermittent issues when attempting to search for Constituents or when loading the Constituents page. We will provide an update as more information becomes available.

We have identified there is an issue with our hosting provider and we are working with them to resolve it. Users may continue to encounter intermittent issues when attempting to search for Constituents or when loading the Constituents page. We will provide another update in 15 minutes as we learn more from our provider.

We're currently experiencing degraded performance issues with the ability to search for Constituents, as well as loading the Constituent homepage, and updating Constituents. Our team is investigating the issue and is currently working to restore operations. We apologize for any inconvenience. Users may be affected. An update will be provided within 30 minutes.

This incident has been resolved.

A fix has been implemented and we are monitoring results. All new mass emails sends should have normal performance. Email tracking and activity should begin populating for emails sent within the past 24 hours

Our team has identified the root issue and currently testing a solution to put in place by end of day. We will provide another update when performance has been restored.

Throughout today, Thursday 1/23/25, we have been experiencing delays with email sending and receiving open/click confirmations from our third-party provider. Our team has identified a solution and is determining a timeline for implementation. At this time, we are not recommending customers to manually retry or reschedule email campaigns. We apologize for any inconvenience this may cause and will provide an update tomorrow.

## **System Outage Postmortem** **Date and Time of Incident:** January 9, 2025, 9:15 PM to 10:35 PM Eastern **Incident Summary:** On January 9, our system experienced an outage from 9:15 PM to 10:35 PM Eastern, impacting several critical services. During this time, some users may have been unable to log into the application and/or experienced errors throughout the platform. Donors attempting to complete transactions via donation forms encountered errors, and API services were disrupted. The outage was caused by an improper configuration value for our CRM services. This misconfiguration prevented CRM services from starting correctly, resulting in disruptions across the system. To resolve the issue, we corrected the named configuration value, which restored service performance. **Next Steps:** To prevent similar incidents, we are improving alignment on configuration changes across teams to ensure thorough review and verification prior to implementation. We sincerely apologize for this disruption and appreciate your patience as we work to strengthen our systems and processes.

This incident has been resolved.

We are continuing to monitor the application for any further issues.

A fix has been implemented and we are monitoring results.

As of 10:38pm EST we have identified root cause and functionality has been restored. Online forms are loading as expected now. Users will now be able to login but may see degraded performance in the application until further notice. An update will be provided in 15 mins.

We are actively working to restore functionality for our users. All components have been affected including online giving forms. Embedded, Hosted, and Self-Hosted online forms are unable to load during this outage and may display a "Donation Form could not load. Please try again later." An update will be provided in 15 minutes.

We have been experiencing a Bloomerang service outage since around 9:15pm EST. Customers may see errors when attempting to login and interact with the application. Our team is currently working to restore fucntionality. We apologize for any inconvenience. An update will be provided in 15 minutes.

This incident has been resolved.

Our team has implemented a fix and have not seen any further customer impact. We are continuing to monitor for this issue to ensure the implemented fix has resolved this issue and that functionality has been restored. We will provide further updates as needed.

The issue has been identified and a fix is being currently being implemented. Our team is actively monitoring performance to ensure the restore performance and will provide updates as necessary.

We are currently investigating reports of degraded performance involving our API. We apologize for any performance degradation customers may experience and will provide an update as soon as more information becomes available.

This incident has been resolved.

At approximately 1:22pm EST, our team noticed degraded performance involving our API. As of approximately 1:45pm EST we implemented a fix and are currently monitoring to ensure no further issues are detected. We apologize for any performance degradation customers may experience and will provide an update as soon as more information becomes available.

This incident has been resolved.

Our team has implemented a fix and have not seen any further Customer impact. We are continuing to monitor for this issue to ensure the implemented fix has resolved this issue and that functionality has been restored. Further updates will be provided as needed.

Our Team has identified the cause of this issue, we are in the process of developing and testing a fix to resolve it. While we work to restore performance Users are able to contact our Support at : support@bloomerang.com for help while attempting to create tax receipts. We will provide updates as necessary.

Our Team has identified a possible cause for this issue and is working with development to implement a fix to resolve it. Our team is continuing to monitor this issue while we work to restore performance and will provide updates as necessary.

We have received reports and are investigating possible causes of customers not able to View/Download the 2023 Tax Summary PDF from a Constituent Profile. In the interim while we work to resolve this issue customers can utilize Reporting and / or Email functionalities to pull this data for Constituents. You may also contact Support for additional guidance. We will provide an update and further guidance if needed in approximately 30 minutes.

# Overview and Timeline On January 18th at 4:17pm EST, Bloomerang teams received alerts of customers’ inability to login to the CRM application.  Our incident management team started a triage by 4:21pm EST; additional teams were assembled to actively review their areas and work to identify the cause of the issue.  As a result of the research, it was determined that teams needed to rollback a production database change that was implemented at 4:10pm EST.  Once the rollback plan was identified, teams were able to restore services by 5:05pm EST. The database change was preemptive work to prepare for a larger change later in the evening.  Neither the change nor the rollback procedure caused data integrity issues with customer data. Per process, our teams continued to engage the triage for an arbitrary amount of time to confirm restoration and perform any additional cleanup.  During the triage, our incident management team provided updates via the external status page; the incident and triage were marked as resolved by 5:59pm EST. # Root Cause\(s\) **A change against our production services caused a disruption with the login process.** The solution was a rollback of a database change implemented at 4:10pm EST. # Action Item\(s\) | **Action Items** | **Tentative Completion Date** | | --- | --- | | Internal teams responsible for the production change will perform a retrospective and identify a safe path forward to implement this particular product enhancement. | Friday, 1/19/2024 | | Identify additional checks for this type of change in the CRM staging environment. | Monday, 2/5/2024 | | The amount of time taken to rollback could be decreased; additional rollback procedures will be incorporated for pre-deployment changes. | Monday, 2/5/2024 |

This incident has been resolved.

A fix has been implemented and we are actively monitoring the results.

Our team is continuing to work to restore services. We will provide additional updates as information is available.

We have identified the root cause of the current outage & are working to resolve it now. Further updates will be provided as soon as available.

We’re experiencing a service outage with one or more of our listed components. Our team is currently working to restore the service. We apologize for any inconvenience. Users may be affected.

This incident has been resolved, and functionality restored.

We’re currently experiencing degraded performance issues with one of our Integrations. Our team has identified the issue and is currently working to restore operations. We apologize for any inconvenience. Users may be affected. An update will be provided as information becomes available.

This issue has been resolved.

The Billing Portal is now loading successfully for users. Our team will continue to monitor results until tomorrow morning.

Our team is currently investigating an issue with the Billing Portal not loading for some customers. If you need to manage your invoice or subscription, please email billing@bloomerang.com until this is resolved.

This incident has been resolved.

This issue has been identified and we are now observing marked improvement in response times. We are monitoring to insure the issue is resolved and that we continue to see improvement. We will provide additional updates in approximately 30 minutes.

We are continuing to investigate for a root cause of this issue and will provide additional updates in 30 minutes.

We are experiencing longer than normal response times throughout the application. We are working to mitigate slowness and will add updates here soon, we apologize for any inconvenience this may cause.

We have resolved an issue that caused a delay in some scheduled recurring transaction processing on Sun 3/10. Our team is monitoring the issue and all transactions scheduled for 3/10 will be processed as expected by the end of the day today, 3/11.

During a system maintenance event 3/14/24, Bloomerang experienced approximately 30 mins of degraded performance from 9 PM to around 9:30 PM Eastern. Some users may have experienced intermittent errors throughout the application in this window. Services have been restored and our team is monitoring. We do not expect any additional issues at this time.

# Overview and Timeline On March 21st at 2:04pm EDT, Bloomerang teams received alerts of degraded performance that impacted customers’ ability to login to the CRM application.  Our incident management team started a triage by 2:18pm EDT; additional teams were assembled to actively review their areas of domain to help identify the cause of the issue.  It was determined through their research that a subset of customers were impacted by an over utilization of the database systems due to a sudden increase in API usage. This led to the diminished customer experience; most notably at the CRM login and response speed navigating the application.  By 2:40pm EDT steps to bring performance back to an operating baseline were implemented through an additional API rate limiting enforcement. By 2:57pm EDT our teams saw sustained, successful logins and normal responsiveness within the CRM application. Teams continued to monitor until 3:48pm EDT before feeling confident that the incident was resolved. # Root Cause\(s\) **A sudden increase in API usage caused performance to degrade, impacting customer login and application navigation responsiveness.** Additional API rate limiting enforcement was implemented by 2:40pm EDT. # Action Item\(s\) | **Action Item** | **Tentative Completion Date** | | --- | --- | | Internal teams responsible for infrastructure reliability will perform a retrospective and identify areas of improvement to decrease the likelihood of future impact.  | Friday, 3/22/2024 \(completed\) | | Review weekend metrics for outliers that the team believes could lead to future issues.  | Monday, 3/25/2024 \(completed\) | | Additional prevention processes documented and reviewed to resolve any future occurrences in a shorter mitigation window.  | Monday, 3/25/2024 \(completed\) |

This issue has been resolved. We'll continue to monitor the affects of the rate-limit applied to our API and make modifications, as needed.

Our team has implemented a number of rate-limiting techniques on the inbound traffic for our API; we're seeing positive results and continue to monitor the issue.

We’re currently experiencing degraded performance issues causing some users to be unable to log in to Bloomerang. Our team is currently working to restore normal performance levels. We apologize for any inconvenience. Users may be affected. An update will be provided in 30 minutes.

Upon further investigation we have found that the impact of this issue was limited. If you are experiencing issues while Connecting to or Disconnecting from the MailChimp integration, please email support@bloomerang.com.

We are currently experiencing degraded performance issues with our MailChimp integration. These issues specifically occur while trying to Connect or Disconnect from the integration. Our team has identified the issue and is currently working to restore operations. We apologize for any performance degradation customers may experience and will provide an update as soon as more information becomes available.

This issue has been resolved. Our API servers encountered an internal systems issue that resulted in degraded performance. We've addressed those and are still seeing operations restored.

We are continuing to investigate the root cause and impact but performance has been restored. We will provide an update within 30 minutes as we continue to investigate.

Yesterday evening, 4/2, we experienced degraded performance issues with one or more of our listed components. We are currently investigating, users may have been affected. An update will be provided within 30 minutes.

This incident has been resolved. All impacted transactions are now accurately reflected in Bloomerang.

Transactions processed via online forms and Tap to Pay that have not yet appeared in Bloomerang are now beginning to sync. This afternoon and evening, users will see transactions syncing to Bloomerang. We will monitor syncing progress and provide updates.

We have identified the cause and are implementing a fix to ensure all processed transactions sync to Bloomerang. We will provide another update within 30 minutes.

We've identified an issue causing some Bloomerang Payments transactions processed via online forms or Tap to Pay since April 3rd to not immediately appear to Bloomerang. All donations are processing correctly but some processed transactions are not yet appearing in Bloomerang. We are working on implementing a fix now to get all processed transactions synced over correctly.

At this time we have confirmed that KFT donors can use Apple Pay and Google Pay again to donate without issue. This incident is now resolved.

We have now implemented a fix for this issue and are currently monitoring the results to confirm our return to full functionality.

At this time, we have identified the cause of this issue and are working to get it resolved as soon as possible. We will provide further updates here as we work towards a full resolution.

We are currently investigating reports of issues for KFT donors using Apple Pay to make donations. At this time, KFT donors attempting to use Apple Pay may experience degraded performance. We apologize for any inconvenience this issue may cause and will post an update here shortly as we learn more.

Around 2:40 pm EDT, some customers reported errors when logging into Bloomerang. Service was fully restored by 2:50 pm EDT. We apologize for any inconvenience.

This incident has been resolved. Users should no longer be experiencing any issues using the DonorSearch integration.

DonorSearch has restored performance to their Bloomerang integration and customers should no longer experience issues accessing the integration. We will continue to monitor to confirm the incident is fully resolved.

The current outage is due to an outage of the DonorSearch API - we are closely monitoring their status page and will provide an update when DonorSearch's incident has been resolved. https://status.donorlead.net/status

We’re currently investigating a partial service interruption with our Donorsearch integration service. Some users may have trouble utilizing DonorSearch in Bloomerang. We apologize for any inconvenience and will post another update as soon as we learn more.

This incident has been resolved.

A fix has been implemented and we are currently monitoring the results.

We are currently investigating reports of degraded performance involving slowness while viewing Reports or Email Previews. We apologize for any inconvenience this issue may cause and will post an update here shortly as we learn more.

The fix implemented has resolved this issue and performance is restored.

A fix has been implemented and we are monitoring the results.

We are continuing to investigate the root cause of reported slowness. Updates will be provided as more information becomes available.

We are currently investigating reports of degraded performance involving slowness while Logging in Bloomerang or running Reports. We apologize for any inconvenience this issue may cause and will post an update here shortly as we learn more.

This incident has been resolved.

At this time, we have implemented a fix for this issue and are currently monitoring to ensure a full resolution. If you are still having issues accessing Kindful Fundraising Tools, please try clearing your cache before clicking on the Kindful Cloud to attempt again. We sincerely apologize for any inconvenience this issue has caused and, if you continue to have problems after clearing your cache, please reach out to support@kindful.com.

We are continuing to investigate this issue and will provide updates as we learn more

We are continuing to investigate this issue and will provide updates as we learn more

Users are currently unable to access Kindful Fundraising Tools from Bloomerang. Our team is currently working to restore the service. We apologize for any inconvenience. Users may be affected and an update will be provided in 30 minutes.

The issue regarding the use of Paypal on Donation Pages for Bloomerang organizations utilizing Kindful Fundraising Tools is now resolved. Customers donating to Bloomerang organizations utilizing Kindful Fundraising Tools are now able to successfully select Paypal as a payment option on Donation Pages hosted by Kindful again. We apologize for any inconvenience this issue may have caused.

Our team is currently investigating an issue for donors attempting to use Paypal on donation pages hosted by Kindful. We apologize for any inconvenience and will provide an update on Monday (6/17).

Some customers experienced an inability to log into their database from 5:45pm EDT to 5:54pm EDT on 6/23/2024. The issue has been resolved. We apologize for any inconvenience this issue may have caused.

The fix implemented has resolved this issue and performance is restored.

We are currently experiencing degraded performance for some customers. A fix has been implemented and we are monitoring results. We apologize for any inconvenience this issue may have caused.

DonorSearch has implemented an update that has resolved the issue customers were experiencing with Prospect Generator. If you continue to encounter problems accessing features within the Prospect Generator, please don't hesitate to reach out to our support team at support@bloomerang.com.

A solution has been implemented that has resolved the problem for the majority of our customers. However, we are aware that a small number of customers are still experiencing difficulties accessing this feature. Please be assured that DonorSearch is actively working to find a resolution that will address the issue for all customers. We will continue to keep you informed and will provide another update as soon as we have more information.

Some customers are currently experiencing issues with accessing the Prospect Generator feature in DonorSearch. DonorSearch is aware of the issue and is working on resolving the problem. We apologize for any inconvenience and will post another update as soon as we learn more.

The fix implemented has resolved this issue and performance is restored.

A fix has been implemented to resolve the slowness issue and we are monitoring results. If you are still experiencing issues, please clear your browser cache to resolve. We apologize for any inconvenience this issue may have caused.

A fix has been implemented to resolve the slowness issue and we are monitoring results. If you are still experiencing issues, please try clearing your browser cache to resolve. If clearing your cache does not resolve the issue please contact us at support@bloomerang.com.

We are currently investigating reports of degraded performance involving slowness. We apologize for any inconvenience this issue may cause and will post an update here shortly as we learn more.

We have identified and resolve the issue with Zapier when connecting to Bloomerang. We apologize for any inconvenience this issue may have caused.

We have identified the root cause of the Zapier error affecting some users. The error occurs when both Zapier users and those utilizing the GetTransactions endpoint for API v2 are connected to QBO and have unsynced transactions. We are currently working on a fix and anticipate it will be deployed next week. We appreciate your understanding as we work to resolve this issue.

Users attempting to use Zapier with Bloomerang may see errors occurring in Zapier. We are investigating the issue and will post another update as soon as we learn more.

At this time, we have confirmed that Email Templates are loading properly for all users again. This incident is resolved.

Our team has now implemented a fix for this issue and we are currently monitoring to ensure full resolution. If you continue to experience issues with Email Templates loading, please contact Support at support@bloomerang.com for assistance. We apologize for any inconvenience that this issue may have caused.

We’re currently experiencing an issue with Email Templates loading correctly for a subset of users. Our team has identified the issue and is currently working to restore operations. We apologize for any inconvenience. We will provide updates as more information becomes available. Please contact Support at support@bloomerang.com for assistance, if you are experiencing this issue.

This incident has been resolved.

Our integration partner, DonorSearch, has reported a scheduled system maintenance window this weekend between 7/13 and 7/15. Some users may have intermittent trouble using DonorSearch-related functionality, including ProspectView, within this window. We apologize for any inconvenience while our partner performs scheduled maintenance.

This incident has been resolved.

We are continuing to monitor & have identified additional impacts related to this issue. Any users created between 12 PM EDT and 4:30 PM EDT may have issues validating their user account. Users may resolve this by deleting and recreating the account now that this issue is fixed.

A fix has been implemented and we are monitoring the results.

The issue has been identified and Bloomerang is working with our Billing Partner to resolve the issue. Our team is currently working to restore functionalities. We apologize for any inconvenience, we will provide frequent updates as we learn more.

Our team is currently investigating an issue with the Billing Portal not loading for some customers. If you need to manage your invoice or subscription, please email billing@bloomerang.com until this is resolved.

This issue has been resolved.

The root issue has been identified and email templates are now loading as expected. Our team is monitoring to ensure full resolution

We are currently investigating an issue with our mass email template designer not loading and displaying an error message. This appears to be affecting both new and existing Bloomerang email templates. Mass email sends and email tracking have not been affected. We apologize for any inconvenience. We will provide updates as more information becomes available. Please contact Support at support@bloomerang.com for assistance, if you are experiencing this issue.

This incident has been resolved.

A fix has been implemented to resolve the slowness issue and we are monitoring results. We apologize for any inconvenience this issue may have caused.

We have begun to see performance improvements for many users affected by this issue. Some users may still see some reports taking longer to run than is typical. Our team is continuing to investigate this issue and we will continue to provide updates as information becomes available.

Our team is continuing to investigate reports of degraded performance with Reporting. We will provide an update as more information becomes available.

We’re currently experiencing degraded performance issues with our reporting tool. Some users may see some reports taking longer to run than is typical. We are currently investigating this issue and will provide frequent updates here as we work to mitigate slow response times.

Kindful Fundraising Tools experienced a service outage on 8/13 between 8 PM and 9:25 PM EDT impacting all users attempting to use KFT and the Kindful API within this time frame. No other Bloomerang CRM operations were not affected. We have implemented a fix and performance is restored. We apologize for any inconvenience and do not expect any further interruptions.

This incident has been resolved.

We have determined the root cause of degraded performance issues and our team has implemented functionality improvements to mitigate any remaining degraded performance issues. We will continue to monitor this issue throughout the weekend to ensure these measures help to restore normal performance levels. We will continue to provide updates as information becomes available.

While most of the affected Organizations have seen marked improvement, our team is implementing further functionality improvements to resolve any remaining degraded performance issues. Those still affected by this issue will begin seeing improvements throughout the day today. We will continue to provide updates as we implement the fix for this issue.

While most of the affected Organizations have seen marked improvement, our team is implementing further functionality improvements to resolve any remaining degraded performance issues. Those still affected by this issue will begin seeing improvements throughout the day today. We will continue to provide updates as we implement the fix for this issue.

While most of the affected Organizations have seen marked improvement, our team is implementing further functionality improvements to resolve any remaining degraded performance issues. Those still affected by this issue will begin seeing improvements throughout the day today. We apologize for any inconvenience and will continue to provide updates as we implement the fix for this issue.

Our team is continuing to work on a fix to restore normal performance levels for our: search functionalities, creating new constituents, using soft credits, or tributes. We are implementing several fixes and will continue to provide updates as more information becomes available.

Our team is continuing to work on a fix to restore normal performance levels and will continue to provide updates as more information becomes available.

This issue has been identified and we are working on a fix. Some customers will begin to see improved performance as the fix is implemented.

We’re currently experiencing degraded performance issues on our search functionalities. Some customers may experience difficulty finding constituents using the search bar and creating new constituents. Our team is currently working to restore normal performance levels. We apologize for any inconvenience and will post another update as we learn more.

We began to get reports of Login issues for the Bloomerang Mobile App at approximately 4:48 PM. Our team was able to identify the cause of this issue and implemented a fix to resolve this issue at approximately 5:20 PM. We monitored this fix to ensure the Bloomerang Mobile App is functioning as expected and performance have now been restored.

This incident has been resolved.

A fix has been implemented and we are monitoring results.

Additional work has been completed to improve performance of the Mailchimp integration. Our team will be monitoring the integration and provide updates tomorrow morning.

Our team has implemented a temporary fix to improve the performance of the Mailchimp integration. Some customers may still see "Something got tangled" pages when accessing their Mailchimp settings until we implement a permanent solution.

We are currently investigating intermittent errors with our Mailchimp email integration. Some customers see "Something Got Tangled" pages when viewing their Mailchimp Settings page. We apologize for any performance degradation customers may experience and will provide an update as soon as more information becomes available.

Our team has been actively monitoring systems all day and has not seen a reoccurrence of these errors.

A fix has been implemented and we are monitoring the results.

Some customers received errors when logging into their databases between 9:10 am EDT and 9:40 am EDT. While we work to resolve this issue, customers may see intermittent errors when utilizing the database. We apologize for any inconvenience and will provide updates as soon as information becomes available.

The issues with Scheduled Services have been resolved, and full functionality has now been restored. We apologize for any inconvenience these issues may have caused. If you continue to experience any problems with Scheduled Services, please reach out to support@bloomerang.com

We have implemented a fix for Scheduled Services moving forward and remediated Scheduled Services that had been affected by this issue. We are monitoring this fix to ensure the issue is fully resolved and that Scheduled services are functioning as expected. Scheduled services such as emails, reports, tasks, QuickbooksOnline syncs, and Mailchimp syncs are now functioning as expected and performance is restored. We apologize for any inconvenience this issue has caused, please reach out to support@bloomerang.com if you are continuing to experience issues with Scheduled Services.

At this time, we have determined the root cause for the issues with scheduled services and have implemented a fix for scheduled services moving forward. Scheduled services such as emails, reports, tasks, QuickbooksOnline syncs, and Mailchimp syncs should now be functioning as expected again. We apologize for any inconvenience this issue has caused. Please note that any emails scheduled to send between 9:00AM ET on 10/4 and 12pm ET on 10/7/24 have not been sent at this this time. If you had an email scheduled to send at that time and would like assistance to send it now, please reach out to support@bloomerang.com

We are continuing to investigate the cause of degraded performance involving Scheduled Services. Our team is actively working to resolve this issue and will provide additional updates in approximately 15 minutes.

We are currently investigating reports of scheduled tasks not functioning as expected. This issue affects functionalities such as emails and reports scheduled to be sent beginning the morning of 10/4/24. Our team is actively working to resolve this issue as quickly as possible, and we apologize for any inconvenience this service disruption may have caused. We will provide another update here in 15 minutes.

This incident has been resolved.

A fix has been implemented and we are monitoring results.

We are currently investigating reports of degraded performance involving slowness starting around 5:45pm EDT. We apologize for any inconvenience this issue may cause and will post an update here shortly as we learn more.

This incident has been resolved.

Our team has monitored the updates to our infrastructure throughout the night and have seen continued improvement in Performance levels. We will be making additional updates today (Thursday Oct. 24th) to ensure performance is fully restored for the limited customers that may still be impacted. These updates are not expected to cause any interruption in Bloomerang usage. We will continue monitor performance throughout the day and provide further updates as more information becomes available.

Our team has continued to monitor and review the updates to our infrastructure throughout the day today (Tuesday Oct. 22), and has seen marked improvements in Performance levels affecting a limited number of customers. We have made and will be making additional updates to our infrastructure this evening, these updates are not expected to cause any interruption in Bloomerang usage. We will be monitoring these updates ensure that performance to restored to expected levels and will provide further updates in the morning (Thursday Oct. 24th) confirming resolution.

We have applied system improvements to resolve the Intermittent degraded performance affecting a limited number of customers. We will continue to monitor throughout the evening to ensure that performance is restored. We apologize for any inconvenience this issue may have caused and will provide an update in the morning (Wednesday Oct. 23rd) to confirm resolution.

We have identified the cause of the intermittent degraded performance that a limited number of customers continue to experience and will be making improvements to our system at 6 PM EDT today (Tuesday, Oct. 22). This update is not expected to cause any interruption in Bloomerang usage and should fix the degraded performance for the customers still experiencing this issue. Affected customers may continue to notice slower than normal response times or 'Something Got Tangled.' pages until this fix is implemented. We will continue to provide updates with any additional information as it becomes available. Thank you for your patience!

We are continuing to investigate intermittent degraded performance issues that may still be affecting a small number of Customers. Some Customers may notice slower response times or occasional 'Something Got Tangled' pages as our team works to restore normal performance levels. We appreciate your patience and will provide updates as we learn more.

Our team has identified what is causing the Intermittent Degraded Performance and have implemented a fix for this issue. We will continue to monitor throughout the evening to ensure that Performance is restored to normal levels. We apologize for any inconvenience this issue may have caused and will provide an update in the morning (Tues Oct. 22nd) confirming resolution.

Our team is continuing to investigate for the cause of Intermittent Performance issues and will provide another update in approx 30 minutes

We are currently investigating reports of Intermittent Degraded Performance across the Bloomerang, these issues may be impacting multiple areas of the application. We apologize for any inconvenience this issue may cause and will provide an update in approx 30 minutes as we learn more.

This incident has been resolved.

A fix has been implemented and we are monitoring results.

Our team is planning to implement a fix tonight. We will provide an update tomorrow morning. In the interim, refreshing the page should allow the "Edit Form" page to load for users. Please reach out to support@bloomerang.com for assistance.

We are continuing to work on a fix for this issue. In the interim, refreshing the page should allow the "Edit Form" page to load for users. Please reach out to support@bloomerang.com for assistance.

A fix has been implemented but we are continuing to see instances of this error intermittently. Our team is continuing to investigate this issue until full resolution.

Instances of this error are still occurring for some customers. Our team is actively investigating a resolution.

A fix has been implemented and we are monitoring results.

The issue has been identified and our team is working on a fix. We will provide updates tomorrow morning.

Some users are experiencing intermittent errors when loading the "Edit Form" pages in Bloomerang. Our team is investigating this issue and will provide updates as more information becomes available.

This incident has been resolved.

We have implemented a fix and Automatic Email Receipts created after 10/28 9:30 PM EDT will now function as expected. Manually entered cash, check, and in-kind donations entered between October 25th and October 28th 9:30 PM EDT would not have been sent. Customers can acknowledge impacted cash, check, and in-kind donations using an email with the Purpose set to 'Acknowledgement'. Please reach out to support@bloomerang.com for assistance.

Beginning Friday, October 25th, Automatic Email Receipts have not been sending for manually entered cash, check, and in-kind donations. Please note, credit card and EFT donations have not been affected by this issue. We apologize for any inconvenience. Our team is actively working to resolve this issue. In the interim, customers can acknowledge cash, check, and in-kind donations using an email with the Purpose set to 'Acknowledgement'. Please reach out to support@bloomerang.com for assistance.

Monitoring confirmed performance is restored and this incident is resolved. We apologize for any inconvenience.

We have identified the issue and implemented a fix. Performance is now restored and we are continuing to monitor to confirm.

Some error pages may be occurring for users attempting to log in or add constituent and transaction data. Issues are intermittent and may be resolved by refreshing the browser and trying again. We continue investigating this issue and will provide another update within 30 minutes.

We are currently investigating reports of Intermittent degraded performance across Bloomerang, these issues may be impacting multiple areas of the application. We apologize for any inconvenience this issue may cause and will provide an update in approximately 30 minutes as we learn more.

This incident has been resolved.

A fix has been implemented and we are monitoring results.

Our team is planning to implement a fix this afternoon to restore functionality. We will provide updates when that work is completed.

The issue has been identified. Our team is determining a timeline for resolution and will provide an update tomorrow.

We are investigating an issue with Acknowledgement Emails not sending after a user adds an acknowledgement to an existing transaction. Any new donations that are added and acknowledged will receive their acknowledgements. We apologize for any inconvenience and will provide updates as more information becomes available.