BlazeMeter

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Historical record of incidents for BlazeMeter

Report: "Tests Are Not Running Due to Google Cloud Issues"

Last update
investigating

We are aware of an issue affecting Google Cloud servers that is causing BlazeMeter tests to either not run or not produce data. Tests that are configured to run on Google Cloud will not be able to initiate due to engine availability issues. Tests that run on AWS, Azure, or Private Locations will run, but are not currently producing data to populate in the reports.

Report: "Tests Stuck in Validation"

Last update
resolved

R&D has applied a fix for the issue affecting Performance Test validations. Scripts are now able to pass validation and be run again at this time.

identified

We have identified the cause of the issue and the R&D team is working resolve the validation process for Performance Tests now. We will provide additional updates as soon as possible.

investigating

We are aware of an issue that is causing tests to be stuck in validation and be unable to run. We are investigating the cause and will provide updates as soon as possible

Report: "Tests Stuck in Validation"

Last update
Resolved

R&D has applied a fix for the issue affecting Performance Test validations. Scripts are now able to pass validation and be run again at this time.

Identified

We have identified the cause of the issue and the R&D team is working resolve the validation process for Performance Tests now. We will provide additional updates as soon as possible.

Investigating

We are aware of an issue that is causing tests to be stuck in validation and be unable to run. We are investigating the cause and will provide updates as soon as possible

Report: "Users experiencing delays in stopping tests as well as starting in some cases"

Last update
resolved

We have not seen any reoccurrences of the data processing delays in some time. We are resolving the incident now.

monitoring

The functionality has been restored. We are currently monitoring the performance closely.

monitoring

The data delays causing this incident have been diminished, and functionality has been restored. We are currently monitoring the performance closely. The next update will be provided as new information is available.

monitoring

The data delays causing this incident have been diminished, and functionality has been restored. We are currently monitoring the performance closely. The next update will be provided as new information is available.

investigating

We are aware of an issue with Blazemeter Performance tests not able to start or end as per the set duration. We are currently Investigating this issue. We will post and update here as soon as we have more information.

Report: "Performance tests running in US West (California) GCP locations cannot be started"

Last update
resolved

We have received notice from Google that the issue with the South Carolina & California locations has been resolved. We have verified with our own testing and confirmed that the GCP South Carolina & California locations are available in BlazeMeter again at this time.

identified

We have identified the cause of the issue where performance tests are not starting in the GCP US West (California, Google) & US East (South Carolina, Google) regions, which is being experienced by some customers and this has been reported to Google. We are working with them to resolve the issue. The next update will be provided as new information is available.

identified

We have identified the cause of the issue where performance tests are not starting in the GCP US West region which is being experienced by some customers and this has been reported to Google. We are working with them to resolve the issue. The next update will be provided as new information is available.

identified

The issue has been identified and is only impacting Performance tests running in the US West (California) Google / GCP Location. All other tests are unaffected

identified

The issue has been identified and is only impacting Performance tests running on certain Google (GCP) Locations

investigating

We are aware of an issue with Blazemeter Performance and Functional tests running on GCP location. We are currently Investigating this issue. We will post and update here as soonas we have more information.

Report: "BlazeMeter long delays in report data"

Last update
resolved

The incident has been resolved.

investigating

As of 18:15 UTC, the issue experienced by some customers has been addressed and functionality has been restored. This incident is now resolved.

investigating

As of TIME_STAMP UTC, the issue experienced by some customers has been addressed and functionality has been restored. This incident is now resolved.

investigating

We are currently investigating this issue.

Report: "BlazeMeter platform is unaccessible"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

We are currently investigating this issue.

Report: "Performance Test Results Delayed"

Last update
resolved

The issue with Performance Test results being delayed has been identified and fixed.

investigating

We are aware of some customers experiencing issues with Performance Test results being delayed. We are currently investigating the cause of this issue and will provide updates as new information becomes available. All other aspects of the product are functioning as normal.

Report: "Private Location Agents in Error state"

Last update
resolved

As of 00:30 UTC, the issue experienced by some customers has been addressed and functionality has been restored. This incident is now resolved.

monitoring

The root cause of the issue has been identified by the R&D team. Unfortunately an automated fix cannot be rolled out to the affected Agents so they will need to be manually restarted if they are in Error state due to this issue. The steps to restart the Agents are as follows: Docker Steps: sudo docker ps -a sudo docker start {{crane containerId}} Kubernetes Step: kubectl rollout restart deployment {{deployment_name}} -n {{namespace}}

monitoring

The root cause of the issue has been identified by the R&D team. Unfortunately an automated fix cannot be rolled out to the affected Agents so they will need to be manually restarted if they are in Error state due to this issue. The steps to restart the Agents are as follows: Docker Steps: sudo docker ps -a sudo docker start {{crane containerId}} Kubernetes Step: kubectl rollout restart deployment {{deployment_name}} -n {{namespace}}

investigating

We are still continuing to identify the root cause of the issue. However most Agents can be returned to a functional state by restarting them. The steps for restarting an Agent are: Docker Steps: sudo docker ps -a sudo docker start {{crane containerId}} Kubernetes Step: kubectl rollout restart deployment {{deployment_name}} -n {{namespace}}

investigating

We are continuing to investigate this issue.

investigating

We are aware of an issue with Private Locations at this time that has caused them to go into Error state. We are actively investigating the issue now and will provide updates as soon as possible. Restarting or Regenerating the Agents has resolved the issue for some customers so we recommend attempting that for Agents currently in and Error state.

Report: "Slowness in the Service Virtualization UI"

Last update
resolved

As of 7:50 am UTC, the issue experienced by some customers has been addressed and functionality has been restored. This incident is now resolved.

investigating

As of 7:42 am UTC, the issue experienced by some customers has been addressed and functionality has been restored. This incident is now resolved.

monitoring

As of 6:51 am UTC, the issue experienced by some customers has been addressed and functionality has been restored. We are currently monitoring the performance closely. The next update will be provided as new information is available.

investigating

We are continuing to investigate this issue.

investigating

We are experiencing performance issues with the Service Virtualization and the BlazeMeter UI. We are aware of the problem and are working to resolve the issue at this time.

Report: "Slowdown in API Monitoring Test Execution"

Last update
resolved

The issue has been fixed and normal operations for API Monitoring have been restored.

monitoring

The cause has been identified and things should be running normally, we will be watching to make sure things continue to run smoothly.

investigating

We are aware of a slowdown in API Monitoring Test Execution and this is being looked into by the engineering team.

Report: "Jmeter plugin repository unavailability"

Last update
resolved

The JMeter plugin repository site is available again now.

identified

The Jmeter plugin repository service is offline/unavailable, which will cause issues with tests relying on the plugin server. We recommend users upload any required plugins (JARs) to the test to avoid this error. Note that the Plugin repository is a third-party open-source site. BlazeMeter tests may utilise the site, but we do not support or maintain it. You may report & track the issue on community groups - https://groups.google.com/g/jmeter-plugins/c/I4FScaeY_aE

Report: "API Monitoring Metrics aren't displaying in UI"

Last update
resolved

The fix has been implemented and the system has finished processing the test result metrics so they are now visible in the UI again.

monitoring

A fix has been implemented and metrics are continuing to be processed for earlier test results. We still expect it to take a few more hours for the system to finish processing the test metrics so we are continuing to monitor it's progress.

identified

R&D has identified the issue and is working on a fix for it at this time. The metrics for earlier test runs are currently being calculated now as well.

investigating

The test metrics of API Monitoring test runs are currently displaying as empty in the UI. Tests are still running as expected otherwise. R&D is aware of the issue and is actively investigating at this time.

Report: "Tests Currently Blocked from Running on Google"

Last update
resolved

We are no longer seeing issues with tests running on Google locations. Resolving the incident now, thank you for your patience.

monitoring

A fix has been implemented for the issue and we are seeing Performance Tests being able to run on Google locations. We are continuing to monitor the system for any re-occurrences of the issue.

investigating

Performance Tests still can't be run on Google locations. Azure and AWS locations are still operational at this time, as well as Functional Tests. We are continuing to investigate the root cause of the issue with Google engines now.

investigating

Tests currently can't be run on Google locations. We are investigating this issue now.

Report: "Request Stats Report CSV Download Producing HTML Instead of CSV"

Last update
resolved

A hotfix was deployed and the issue has now been resolved

identified

We are continuing to work on a fix for the issue. Though there is a workaround that can be used in the meantime. The Request Stats CSV can de downloaded in the proper format by making the following API call: curl -X GET "https://a.blazemeter.com/api/v4/masters/{{{masterId}}}/reports/aggregatereport/data.csv" -o data.csv --user "{{{api_key}}}:{{{api_secret}}}"

identified

The issue has been identified and there is a fix in place on the testing environment being vetted before release. In the meantime, a workaround is that you can look in the artifacts.zip file from the logstab of your test results page.

investigating

We are still investigating the issue with the download of the Request Stats Reports. Performance tests, Mock Services and API Monitoring are all operational and functioning as expected.

investigating

We are continuing to investigate the issue with the download of the Request Stats Reports. Performance tests are operational and functioning as expected.

investigating

We are currently aware of an issue with downloading CSV files from the Request Stats Report. The issue has been escalated and is currently being investigated.

Report: "BlazeMeter UI is slow"

Last update
resolved

This incident has been resolved.

investigating

We are currently investigating this issue.

Report: "Some Multi-tests are not running with some engines stuck in the Pending state"

Last update
resolved

This incident has been resolved.

monitoring

We are seeing improved stability with the majority of multi-tests that were experiencing issues and have deployed another hotfix to address any lingering execution issues. We will continue to monitor the situation and provide updates.

monitoring

R&D has deployed a hotfix to production to address most of the issues with engines failing to start when running multi-tests. We are continuing to monitor the system for any reoccurrences of the issue.

investigating

We are aware of some customers experiencing an issue where some engines in their multi-tests are stuck in a pending status. We are still investigating the cause of this issue and will provide updates as new information becomes available. All other aspects of the product are functioning as normal.

investigating

We are aware of some customers experiencing an issue with some engines failing to start when running multi-tests. We are still investigating the cause of this issue and will provide updates as new information becomes available. All other aspects of the product are functioning as normal.

investigating

We are currently investigating this issue.

Report: "BlazeMeter is currently experiencing issues processing test results causing tests to not end in a timely fashion"

Last update
resolved

This incident has been resolved.

identified

The issue has been identified and a fix is being implemented.

Report: "Blazemeter UI - Slowness in application loading time"

Last update
resolved

This incident has been resolved.

investigating

As of 10:30AM PDT, the issue experienced by some customers has been addressed and functionality has been restored. This incident is now resolved.

monitoring

As of 11:00 am UTC, the issue experienced by some customers regarding degraded UI performance has been addressed and functionality has been restored. We are currently monitoring the performance closely. The next update will be provided as new information is available.

investigating

We are aware of an issue with BlazeMeter and are presently investigating. We will post an update here as soon as we have more information.

Report: "BlazeMeter multitests getting terminated unexpectedly upon start"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

We are aware of an issue with BlazeMeter and are presently investigating. We will post an update here as soon as we have more information.

Report: "BlazeMeter is currently experiencing issues processing test results causing tests to not end in a timely fashion"

Last update
resolved

As of 12:00 PM UTC, the issue experienced by some customers has been addressed and functionality has been restored. This incident is now resolved.

investigating

We are aware of an issue with BlazeMeter and are presently investigating. We will post an update here as soon as we have more information.

Report: "BlazeMeter is currently experiencing issues processing test results causing tests to not end in a timely fashion."

Last update
resolved

We have not observed any reoccurrences of the issue since the fix was applied so we are marking the incident as Resolved now.

monitoring

The issue experienced by some customers has been addressed and functionality has been restored. We are currently monitoring the performance closely. The next update will be provided as new information is available.

monitoring

As of TIME_STAMP UTC, the issue experienced by some customers has been addressed and functionality has been restored. We are currently monitoring the performance closely. The next update will be provided as new information is available.

identified

We are continuing to work on a fix

identified

The Issue with BlazeMeter performance test results has been Identified and the team are still investigating the issue.

investigating

We are aware of an issue with BlazeMeter and are presently investigating. We will post an update here as soon as we have more information.

Report: "Some API Monitoring Users Incorrectly Reverted to Free"

Last update
resolved

A fix has been applied to reinstate the plans of any teams who had not already written in to have the plan re-enabled. For the affected users who had not written in, another communication will be sent out explaining what the fix did. If you have any additional questions then please reach out to support.

identified

We have identified the cause of IMPACT experienced by some customers and are currently working on mitigation. If you observe that your team has been incorrectly reset to Free and has not been re-enabled yet then please open a support ticket. If you have never opened a support ticket before then please take a moment to review this guide for instructions on how to do so: https://help.blazemeter.com/docs/answers/support-ticket.html The next update will be provided as new information is available.

identified

We have identified an issue where some API Monitoring (Runscope) teams were reverted to a Free plan incorrectly. We are in the process of re-enabling the teams that we have identified as having been affected by this issue. If you observe that your team has been incorrectly reset to Free and has not been re-enabled yet then please open a support ticket. If you have never opened a support ticket before then please take a moment to review this guide for instructions on how to do so: https://help.blazemeter.com/docs/answers/support-ticket.html

Report: "Bazemeter- Azure based production components impacted for Blazemeter platform"

Last update
resolved

This incident has been resolved.

monitoring

As of now, the issue experienced by some customers has been addressed and functionality has been restored. We are currently monitoring the performance closely. The next update will be provided as new information is available.

identified

The issue has been identified and a fix is being implemented.

investigating

Users may experience issues while opening/editing their tests (404 "hiccup error", not for all tests - only Azure) We are aware of some customers experiencing IMPACT. We are currently investigating the cause of this issue and will provide updates as new information becomes available. All other aspects of the product are functioning as normal.

investigating

We are aware of an issue with BlazeMeter Platform, i.e. components that are powered by Azure. We are investingating this and we will post an update here as soon as we have more information.

Report: "API Monitoring users receiving agent expired notifications from stage.runscope.com"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

identified

The issue has been identified and a fix is being implemented.

investigating

API Monitoring users are receiving agent-expired notifications from https://stage.runscope.com instead of https://www.runscope.com where the same tests do not fail because of agent-expired problems

Report: "Archived reports cannot be restored for Plans that allow unlimited reporting"

Last update
resolved

The issue experienced by some customers has been addressed and functionality has been restored. This incident is now resolved.

investigating

The issue experienced by some customers has been addressed and functionality has been restored. This incident is now resolved.

monitoring

The issue experienced by some customers has been addressed and functionality has been restored. We are currently monitoring the performance closely. The next update will be provided as new information is available.

identified

We have identified the cause of IMPACT experienced by some customers and we are currently working on a fix that will be deployed to production once it is verified. The next update will be provided as new information is available.

identified

We have identified the cause of IMPACT experienced by some customers and are currently working on a fix that will deployed. The next update will be provided as new information is available.

identified

We have identified the cause of IMPACT experienced by some customers and are currently working on mitigation. The next update will be provided as new information is available.

identified

We have identified the cause of the inability of restoring archived reports experienced by some customers and are currently working on mitigation. Customers with plans that allow unlimited report retention can continue to use the API to recover archived reports until this issue is finally resolved. The next update will be provided as new information is available.

investigating

We are aware that some customers are not able to restore archived reports. We are still investigating the cause of this issue and will provide updates as new information becomes available. It is still possible to use the API provided to manually restore any reports until the root cause of the issue is determined and a fix implemented. All other aspects of the product are functioning as normal.

investigating

We are aware of an issue with restoring archived reports in BlazeMeter and are still investigating. As a workaround, for accounts with Plans that allow unlimited reporting, archived reports can be manually restored by using the following API, until this issue is resolved: curl -X 'POST' \ 'https://a.blazemeter.com/api/v4/masters/{masterId}/restore-reports' \ -H 'accept: application/json' \ -d '' \ --user '{api_key}:{api_secret}' where {masterId} is the number from the URL of the report as seen in the browser. The next update will be provided as new information becomes available.

investigating

We are aware of an issue with BlazeMeter and are presently investigating. As a workaround, for accounts with Plans that allow unlimited reporting, archived reports can be manually restored by using the following API, until this issue is resolved: curl -X 'POST' \ 'https://a.blazemeter.com/api/v4/masters/{masterId}/restore-reports' \ -H 'accept: application/json' \ -d '' \ --user '{api_key}:{api_secret}' where {masterId} is the number from the URL of the report as seen in the browser. We will post an update here as soon as we have more information.

Report: "Slowness and logouts in BlazeMeter"

Last update
resolved

This incident has been resolved.

monitoring

We've observed improved stability in the system with both the slowdowns in load times and the sporadic logouts. We are continuing to monitor for any reoccurrence of the issues at this time.

investigating

The sporadic slowness and logouts are still occurring and we are continuing to investigate the issue at this time. We will provide an update as soon as we have more information.

investigating

We are aware of an issue with BlazeMeter performance tests and are presently investigating. The issues are primarily causing slowness in BlazeMeter as well as logging users out unexpectedly. We are continuing to investigate and will provide an update as soon as we have more information

Report: "Planned maintenance window on August 13th"

Last update
resolved

This incident has been resolved.

identified

This Sunday, August 13th we will be performing scheduled maintenance on our Production systems. The maintenance window is 2 hours long and will take place between 1:00 AM-3:00 AM EDT. During this maintenance, there will be a 20-30 minute window where user logins will not be possible. Existing user sessions will not be affected and scheduled tests will run as normal. You’ll receive a separate notification when the maintenance window starts. Your BlazeMeter team

Report: "Issue when editing JMX Performance tests"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been deployed to Production and is working as we have observed so far. We are continuing to monitor the situation for any reoccurrences of the issue. We will provide another update soon.

identified

The issue editing performance tests affects new and old tests alike, whenever attempting to change something on the test a message in the lower-right corner "Failed to update test" is displayed. This issue is only with JMX tests where the threads value in the JMX itself is not defined by a literal integer but is defined by value like a UDV or property. Work on the fix for this issue is still ongoing at this time. We will provide another update once we have more information.

identified

The issue editing performance tests affects new and old tests alike, whenever attempting to change something on the test a message in the lower-right corner "Failed to update test" is displayed. This issue is only with JMX tests where the threads value in the JMX itself is not defined by a literal integer but is defined by value like a UDV or property. The issue has been identified and a fix is being implemented.

investigating

We are aware of an issue with BlazeMeter when editing Performance tests and are presently investigating. We will post an update here as soon as we have more information.

Report: "Performance tests and Functional tests are not starting, engineering is aware of the problem and working on it"

Last update
resolved

As of 10:16 UTC, the issue experienced by some customers has been addressed and functionality has been restored. This incident is now resolved.

monitoring

A Fix has been implemented and we are monitoring the platform

identified

We are continuing to work on a fix for this issue.

identified

The issue has been identified and a fix is being implemented.

investigating

We are aware of an issue with BlazeMeter and are presently investigating. We will post an update here as soon as we have more information.

Report: "Runscope tests are lagging and sometimes the UI shows 500 Error"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

identified

We have identified the cause of IMPACT experienced by some customers and are currently working on mitigation. We are continuing to investigate instances of slowness and are testing a fix he next update will be provided as new information is available.

identified

Functioning as expected in most cases. We are continuing to investigate instances of slowness and are testing a fix; extra resources allocated to make up the difference in the meantime.

identified

Continuing to investigate, working as expected in most cases. Some slowdowns reported, extra resources allocated to make up the difference in the meantime.

identified

There are still issues with this. We are continuing to investigate....

identified

This incident should be resolved at this time.

identified

There has been a fix released which we believe resolves the issue with API Monitoring (Runscope) we will continue to monitor the situation and if the resolution holds we will consider this issue resolved.

identified

We have identified the cause of IMPACT experienced by some customers and are currently working on mitigation. A temporary fix has been applied but we are yet to resolve and deploy the fix. The next update will be provided as new information is available.

identified

We are continuing to work on a fix for this issue.

identified

The issue has been identified.

investigating

We are aware of an issue with API Monitoring (Runscope) and are presently investigating. We will post an update here as soon as we have more information.

Report: "Issue when deploying Mock services to EU West Location"

Last update
resolved

The issues with Mock services has been addressed and functionality has been restored. This incident is now resolved.

identified

The Timeout issue has been resolved but we are still investigating an issue when deploying mock service to EU West

identified

We have identified the cause of the Mock service issue and are currently working on mitigation. The next update will be provided as new information is available.

investigating

We are aware of an issue with BlazeMeter and are presently investigating. We will post an update here as soon as we have more information.

Report: "BlazeMeter Incident Test - Please Ignore"

Last update
resolved

Incident Test Complete

investigating

BlazeMeter Incident Test - Please Ignore

Report: "BlazeMeter users may experience login issues"

Last update
resolved

The issue experienced by some customers has been addressed and functionality has been restored. This incident is now resolved.

investigating

We are aware of an issue with BlazeMeter and are presently investigating. We will post an update here as soon as we have more information.

Report: "BlazeMeter Functional tests are currently failing to run in the US East location"

Last update
resolved

The incident has been resolved.

identified

The issue has been identified and a fix is being implemented.

investigating

We are aware of an issue with BlazeMeter Functional tests not running in the US East location and are presently investigating. We will post an update here as soon as we have more information.

Report: "Tests failing to validate and start"

Last update
resolved

This incident has been resolved.

identified

We are continuing to work on a fix for this issue.

identified

The issue has been identified and a fix is being implemented.

investigating

We are aware of an issue with BlazeMeter tests - both Functional and Performance - not validating and/or starting, and are presently investigating. We will post an update here as soon as we have more information.

Report: "BlazeMeter customers may be experiencing issues with Mock Services"

Last update
resolved

The issue has been identified and a fix has been deployed. The incident is now closed.

monitoring

A fix has been implemented and put in place, we are monitoring the situation to make sure the issue has resolved.

identified

We are continuing to work on a fix for this issue.

identified

We have identified the problem and are in the process of testing a fix.

identified

The Mock Service issue has been identified and a fix is in progress

investigating

We are aware of an issue with BlazeMeter Mock Services and are presently investigating. We will post an update here as soon as we have more information.

Report: "BlazeMeter users are seeing issues with tests not starting"

Last update
resolved

The issue should be resolved.

monitoring

The cause of the issue has been identified and we are monitoring the situation to make sure the issue is resolved.

investigating

The issue with test failing to start intermittently and unexpected logouts is still ongoing and under investigation. All other aspects of the product are functioning as normal.

investigating

The issue with test failing to start intermittently and unexpected logouts is still ongoing and under investigation. All other aspects of the product are functioning as normal.

investigating

The issue with test failing to start intermittently and unexpected logouts is still ongoing and under investigation. All other aspects of the product are functioning as normal.

investigating

The issue with test failing to start intermittently and unexpected logouts is still ongoing and under investigation. All other aspects of the product are functioning as normal.

monitoring

A fix has been implemented and we are monitoring the results for now. The next update will be provided as new information is available.

investigating

The issue with test failing to start intermittently and unexpected logouts is still ongoing and under investigation.

investigating

The issue with test failing to start intermittently and unexpected logouts is still ongoing and under investigation.

investigating

We are aware of some customers experiencing IMPACT. The issue is mainly observed for tests utilizing test data. We are currently investigating the cause of this issue and will provide updates as new information becomes available. All other aspects of the product are functioning as normal.

monitoring

A fix has been implemented and we are monitoring the results for now.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

We are continuing to investigate the cause of this issue and will provide further updates as new information becomes available.

investigating

We are continuing to investigate the cause of this issue and will provide further updates as new information becomes available.

investigating

We are continuing to investigate the cause of this issue and will provide further updates as new information becomes available.

investigating

We are continuing to investigate of the cause of this issue and will provide further updates as new information becomes available.

investigating

We are continuing to investigate this issue.

investigating

We are aware of some customers experiencing issues with tests failing to start intermittently due to timeouts. We are continuing with the investigation of the cause of this issue and will provide updates as new information becomes available.

investigating

We are aware of some customers experiencing issues with tests failing to start intermittently due to timeouts. We are currently investigating the cause of this issue and will provide updates as new information becomes available. All other aspects of the product are functioning as normal.

monitoring

The issue experienced by some customers has been addressed and functionality has been restored. We are currently monitoring the performance closely. The next update will be provided as new information is available.

investigating

We are aware of an issue with BlazeMeter tests not starting and displaying the following error "Timeout occurred while trying to retrieve Mock Configuration / Test Data" the team are currently investigating. We will post an update here as soon as we have more information.

Report: "Tests failing to start due to a timeout with mock configuration / test data"

Last update
resolved

This incident has been resolved.

investigating

The issue experienced by some customers has been addressed and functionality has been restored. This incident is now resolved.

monitoring

The issue experienced by some customers has been addressed and functionality has been restored. We are currently monitoring the performance closely. The next update will be provided as new information is available.

investigating

The ongoing issue with Mock Services is also causing some Functional and Performance tests to not start with the following error - Timeout occurred while trying to retrieve Mock Configuration / Test Data and random logouts. R&D are still investigating the issue.

investigating

We are aware of an issue with BlazeMeter Mock Services and are presently investigating. We will post an update here as soon as we have more information.

Report: "Blazemeter unable to launch Performance test"

Last update
resolved

The incident has been resolved.

investigating

We are continuing to investigate this issue.

investigating

We are aware of some customers experiencing IMPACT. We are currently investigating the cause of this issue and will provide updates as new information becomes available. All other aspects of the product are functioning as normal.

Report: "API Monitoring Notification delivery is being delayed"

Last update
resolved

As of 21:10 UTC, the delayed notifications issue experienced by customers has been addressed and functionality has been restored. This incident is now resolved.

monitoring

As of 20:30 UTC, the issue with delayed notifications experienced by customers has been addressed and functionality has been restored. We are currently monitoring the performance closely. The next update will be provided as new information is available.

identified

We have identified the cause of the notification delays experienced by customers and are currently working on mitigation. The next update will be provided as new information is available.

investigating

API Monitoring notifications (webhooks, email, slack) are being delivered with some delay. We are aware of the issue and are currently investigating.

Report: "An issue has been identified when creating BlazeMeter support tickets"

Last update
resolved

A work around has been put in place to allow BlazeMeter support tickets to be created. This incident is now resolved.

investigating

We are aware of an issue when creating support tickets from the BlazeMeter help Center and are presently investigating. We will post an update here as soon as we have more information. If you need to create a support ticket please email support@blazemeter.com

Report: "API Monitoring customers may be experiencing UI performance issues and intermittent 500 errors, but tests are running normally."

Last update
resolved

This incident has been resolved.

monitoring

As of 10:15pm UTC, the intermittent 500 errors experienced by customers has been addressed and functionality has been restored. We are currently monitoring the performance closely. The next update will be provided as new information is available.

investigating

We are still investigating the intermittent 500 errors, and we will provide an update when new information or a final solution is implemented.

investigating

We are still investigating the intermittent 500 errors, and we will provide an update when new information or a final solution is implemented.

identified

We are still investigating the intermittent 500 errors, and we will provide an update when new information or final solution implemented.

identified

We have identified the cause of the intermittent 500 errors experienced by some customers and are currently working on mitigation. The next update will be provided as new information is available.

identified

We have identified the cause of the intermittent 500 errors experienced by some customers and are currently working on mitigation. The next update will be provided as new information is available.

monitoring

The issue experienced by some customers with 500 errors has been addressed and functionality has been restored. We are currently monitoring the performance closely. The next update will be provided as new information is available.

identified

We are continuing to work on a Fix for this issue. The next update will be provided as new information is available.

identified

We have identified the cause of the intermittent 500 errors experienced by some customers and are currently working on mitigation. The next update will be provided as new information is available.

monitoring

The issue experienced by some customers has been addressed and functionality has been restored. We are currently monitoring the performance closely. The next update will be provided as new information is available.

investigating

We are aware of an issue with BlazeMeter API Monitoring and are presently investigating. We will post an update here as soon as we have more information.

Report: "API Monitoring customers may be experiencing UI performance issues and intermittent 500 errors, but tests are running normally."

Last update
resolved

The issue experienced by some customers has been addressed and functionality has been restored. This incident is now resolved.

investigating

We are aware of an issue with API Monitoring and are presently investigating. We will post an update here as soon as we have more information.

Report: "API Monitoring tests are stuck in working state"

Last update
resolved

The issue experienced by some customers has been addressed and functionality has been restored. This incident is now resolved.

monitoring

The issue experienced by some customers has been addressed and we are now processing the backlog of messages caused by the incident. We are currently monitoring the performance closely. The next update will be provided as new information is available.

identified

We have identified the cause of the API Monitoring Agent issue experienced by some customers and are currently working on mitigation. The next update will be provided as new information is available.

investigating

We are aware of an issue with BlazeMeter and are presently investigating. We will post an update here as soon as we have more information.

Report: "Mock Services not starting or updating"

Last update
resolved

The incident has been resolved. Mock Services are now fully available in all locations.

investigating

We are continuing to investigate this issue. Cloud based mock services in the US - Virginia location are not running and cannot be deployed. Customers can use EU West London location to deploy and run their mock services.

investigating

We are continuing to investigate this issue.

investigating

We are aware of an issue where cloud based Mock Services are not running and are failing to be deployed. Engineering is aware and working on the issue.

Report: "API Monitoring Tests with Incoming Requests are experiencing execution delays"

Last update
resolved

Deployment of a new service backed up the processing queue causing the execution delay. Additional resources were added to alleviate the back-up. This issue has been resolved.

investigating

We are aware of an issue with BlazeMeter API Monitoring where API tests with incoming requests are experiencing a delay in execution. We are presently investigating and will post an update here as soon as we have more information.

Report: "API Monitoring users may see tests not completing"

Last update
resolved

This incident has been resolved.

investigating

As of 5:55 UTC, the issue experienced by some customers has been addressed and functionality has been restored. This incident is now resolved.

investigating

We are continuing to investigate this issue.

investigating

As of 5:54 UTC, the issue experienced by some customers has been addressed and functionality has been restored. This incident is now resolved.

investigating

We are aware of an issue with BlazeMeter and are presently investigating. We will post an update here as soon as we have more information.

Report: "BlazeMeter tests are not running"

Last update
resolved

This incident has been resolved.

investigating

We are continuing to investigate this issue. Please note that users may encounter issues validating and running performance tests.

investigating

We are continuing to investigate this issue.

investigating

We are aware of an issue with BlazeMeter and are presently investigating. We will post an update here as soon as we have more information.

Report: "Runscope test not completing or being held in queue."

Last update
resolved

This incident has been resolved.

investigating

We are continuing to investigate this issue.

investigating

We are experiencing issues with tests completion at several locations from APAC and USA, due to client connections issues.

Report: "BlazeMeter Performance users may see intermittent issues when tests are booting"

Last update
resolved

This incident has been resolved

identified

The issue has been identified and our engineering team are working on a fix

investigating

We are aware of an issue with BlazeMeter booting performance tests and are presently investigating. We will post an update here as soon as we have more information.

Report: "BlazeMeter customers using OPL's may be seeing agents stuck in the Download status"

Last update
resolved

The incident has been resolved, The instructions in the Incident should be used to correct any agents that have been stuck in the Download state since Sunday August 21st.

monitoring

We have identified the issue with some of the on premise BlazeMeter agents that have auto updated enabled being in a stuck Download state since Sunday 21st August. For any agents that are affected, and due to the nature of the failure, the only method to resolve this issue involves the agent being manually removed and redeployed using the procedure below : Log in to the machine containing the agent and run the following command to list all the containers: $ sudo docker ps -a Remove the bzm-crane-<shipId> container with the following command (You need the container ID from the previous step to run this command): $ sudo docker rm -f <Container_ID> To remove the images for the BlazeMeter Crane, list out all the images on the machine using the following command: $ sudo docker images Identify the blazemeter/crane image id for version 3.6.8 and use the following command to delete the docker image $sudo docker rmi <Image_ID> Download the latest version of the crane 3.6.9 by running this command $sudo docker pull gcr.io/verdant-bulwark-278/blazemeter/crane:3.6.9 Tag the newly downloaded image $sudo docker tag 3f96b07b8382 blazemeter/crane:3.6.9 $sudo docker tag 3f96b07b8382 blazemeter/crane:latest Run the docker run command to start the agent with the relevant environment variables (if applicable for you) and wait for the agent to enter the idle state If you have any additional issues please contact BlazeMeter Support.

investigating

We are aware of an issue with BlazeMeter agent that have auto updated enabled being in a stuck Download state since Sunday. We are working to resolve the issue. For further information please contact BlazeMeter support.