Is Blackboard Inc. Down Right Now? Check if there is a current outage ongoing.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Bb Annotate will be updated on June 3, 2025, starting at 6 AM EDT. This release includes general improvements and optimizations to enhance performance and reliability. Gov Cloud customers in North America will be affected.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Anthology will be deploying a Blackboard SaaS 3900.118.0 Maintenance Release to Test and Staging environments.Scheduled for June 3, 2025

The fix was successful, and the data pipeline is now fully operational.

A fix has been implemented and pushed into production. We are monitoring the results and expect the service to be fully functional within the next few hours.

Our Technical Engineers are currently working on multiple parallel paths to mitigate the issue, and a potential fix is currently being tested in lower environments, and no ETA for now.

Our engineers are working toward a fix. We will share the ETA once available.

We are currently experiencing intermittent issues with our data pipeline, which may result in occasional delays in the refresh of data from Blackboard to Illuminate for some clients in these regions. Our team is actively working to resolve the issue and restore full functionality.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Anthology will be deploying a Blackboard SaaS 3900.116.0 Maintenance Release to Production environments.Scheduled for May 29, 2025

We are currently experiencing intermittent issues with our data pipeline, which may result in occasional delays in the refresh of data from Blackboard to Illuminate for some clients in these regions. Our team is actively working to resolve the issue and restore full functionality.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Anthology will be deploying a Blackboard SaaS 3900.118.0 Maintenance Release to Test and Staging environments.Scheduled for May 27, 2025

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Bb Annotate will be updated on May 25/26, 2025, starting at 10:30 PM EST May 25/2:30 AM UTC May 26. This release includes general improvements and optimizations to enhance performance and reliability. Customers in EMEA and North/South America will be affected.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Bb Annotate will be updated on May 23, 2025, starting at 1 PM EDT. This release includes general improvements and optimizations to enhance performance and reliability. Customers in Asia, Australia , New Zealand, and the Middle East will be affected.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Anthology will be deploying a Blackboard SaaS 3900.116.0 Maintenance Release to Production environments.Scheduled for May 22, 2025

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Anthology will be deploying a Blackboard SaaS 3900.118.0 Maintenance Release to Test and Staging environments.Scheduled for May 20, 2025

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Anthology will be deploying a Blackboard SaaS 3900.116.0 Maintenance Release to Production environments.Scheduled for May 15, 2025

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Anthology will be deploying a Blackboard SaaS 3900.118.0 Maintenance Release to Test and Staging environments.Scheduled for May 13, 2025

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Anthology will be deploying a Blackboard SaaS 3900.116.0 Maintenance Release to Production environments.Scheduled for May 8, 2025

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Anthology will be deploying the Blackboard SaaS 3900.118.0 Feature Release to Test and Staging environments.Scheduled for May 6, 2025

This incident has been resolved, and it was observed that clients are operating normally.

Our Technical Team has fixed the issue. Observed that clients are operating normally, and we are monitoring the results.

Users trying to access the Blackboard mobile app on Android or iOS devices are experiencing issues logging in. We are investigating the issues and will provide updates as soon as they are available. Thank you for your patience as we investigate this issue.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Anthology will be deploying the Blackboard SaaS 3900.116.0 Feature Release to Production environments.Scheduled for May 1, 2025

Users trying to access the Blackboard mobile app on Android or iOS devices are experiencing issues logging in. We are investigating the issues and will provide updates as soon as they are available. Thank you for your patience as we investigate this issue.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Anthology will be deploying a Blackboard SaaS 3900.116.0 Maintenance Release to Test and Staging environments.Scheduled for April 29, 2025

The Bb Annotate update for US and Canada is now scheduled for April 28, 2025, starting at 1 AM EST.

The planned Bb Annotate update scheduled for April 10, 2025, at 5 AM EST has been postponed. We encountered an unexpected issue during our final upgrade preparations. Out of caution, we have decided to delay the update while we work to resolve the issue. A new date will be provided when available.

Bb Annotate will be updated on April 10, 2025, starting at 5 AM EST. As part of this update, the Document Engine will be upgraded from version 1.2.2 to 1.4.5. This release includes general improvements and optimizations to enhance performance and reliability.Customers in US and Canada will be affected.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Starting Friday, April 25, 2025, the Anthology Support Center will undergo maintenance. Planned Start Time: 8:00 pm EDT, Friday, April 25, 2025 Planned End Time: 8:00 pm EDT, Sunday, April 27, 2025 During this window, case status update emails will not be sent, however, we anticipate that you will still be able to log in to create and manage your cases. If you experience any prolonged disruption to your system access during this window, please contact us by phone at 1.800.483.9106 or one of our international numbers listed on our Contact Us page (https://blackboard.my.site.com/Support/s/contact-us).

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Anthology will be deploying a Blackboard SaaS 3900.114.0 Maintenance Release to Production environments.Scheduled for April 24, 2025

Between 2:52 PM and 3:08 PM EDT, we experienced a short outage in Learn SaaS Sites. The issue is resolved, and the services are operating normally at this time.

Service to the majority of sites has been recovered, and we are continuing to monitor for any further issues.

We are experiencing issues within the US-EAST-1 region impacting several Blackboard Learn SaaS clients.

We are experiencing issues within the US-EAST-1 region impacting several Blackboard Learn SaaS clients.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Anthology will be deploying a Blackboard SaaS 3900.116.0 Maintenance Release to Test and Staging environments.Scheduled for April 22, 2025

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Anthology will be deploying a Blackboard SaaS 3900.114.0 Maintenance Release to Production environments.Scheduled for April 17, 2025

This incident has been resolved.

We’re pleased to share that the code updates addressing rendering issues for Safari version 16.3 and earlier have been successfully deployed to production and validated. All functionality is now working as expected. We will continue to monitor system performance and user reports closely. While this fix addresses the recent compatibility issues, we strongly recommend keeping browsers up to date to ensure access to the latest security patches and performance enhancements. Thank you for your patience and understanding.

The Engineering team has implemented code changes to support Safari version 16.3 and earlier. These updates are scheduled to go live in production on April 14. While this should address the current rendering issues, we strongly recommend that clients keep their browsers up to date to benefit from the latest security patches and performance improvements.

We have received reports of issues loading Blackboard for Safari 16.3 and earlier users following the 3900.114.0 release. We recommend that impacted users upgrade to Safari 16.4 or later, available with iOS 16.4 or iPadOS 16.4. Anthology's browser support policy for Safari states that we only support the last two major releases of Safari. We always recommend that clients update to the latest available versions when made available for the latest security fixes for their devices.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Anthology will be deploying a Blackboard SaaS 3900.116.0 Maintenance Release to Test and Staging environments.Scheduled for April 15, 2025

Anthology will be deploying a an off-cycle Blackboard SaaS 3900.114.0 Maintenance Release to Production environments due to changes required to support Safari version 16.3 and earlier. This will be an Ultra UI only change so all sites will be updated in a shorter timeframe and the full build number will not change.While this should address the current rendering issues, we strongly recommend that clients keep their browsers up to date to benefit from the latest security patches and performance improvements.Scheduled for April 14, 2025

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

The Bb Annotate update for Europe and Africa is now scheduled for April 13, 2025, starting at 7 PM EST.

The planned Bb Annotate update scheduled for April 7, 2025, at 8 PM EST has been postponed. We encountered an unexpected issue during our final upgrade preparations. Out of caution, we have decided to delay the update while we work to resolve the issue. A new date will be provided when available.

Bb Annotate will be updated on April 7, 2025, starting at 8 PM EST. As part of this update, the Document Engine will be upgraded from version 1.2.2 to 1.4.5. This release includes general improvements and optimizations to enhance performance and reliability.Customers in Europe and Africa will be affected.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We have been monitoring the latency issues that were affecting the AI Design Assistant yesterday. As previously mentioned, Microsoft made configurations changes yesterday, which resolved the issues. Thank you for your patience and understanding.

At 16:01 UTC, Microsoft provided a further update. Microsoft identified that a recent deployment introduced a misconfiguration that inadvertently led to an increase in traffic, uneven distribution and placed a limit on backend instances upon which Azure Open AI services rely. This manifested in users in East US experiencing latency and availability problems. Microsoft implemented configuration changes to remove these limits and manually rebooted the impacted instances to ensure the changes were applied. At 16:35 UTC, Microsoft provided a further update that the issue is now mitigated. Here at Anthology, we are performing testing on Blackboard instances globally and can see that latency has improved. We will continue to monitor the situation closely over the coming minutes and hours. We will keep this open for monitoring at this time, though we expect it to be resolved.

At 15:04 UTC, Microsoft provided an update. The rollback to a previous, known build has not alleviated latency in the US East region of the Azure Open AI Service. Microsoft are focussing efforts on identifying an appropriate mitigation path to resolve this issue. We will continue to provide updates as more information becomes available and again, appreciate your patience.

At 10:14 UTC, we identified a latency issue affecting the AI Design Assistant, resulting in delayed or failed AI responses. This appears to be related to an ongoing issue with the Microsoft Azure OpenAI Service in the US East region. Microsoft is actively investigating the problem and is rolling back a recent update that may be contributing to the service disruption. We will continue to provide updates as more information becomes available. We apologize for any inconvenience this may cause and appreciate your patience...

The planned Bb Annotate update scheduled for April 10, 2025, at 5 AM EST has been postponed. We encountered an unexpected issue during our final upgrade preparations. Out of caution, we have decided to delay the update while we work to resolve the issue. A new date will be provided when available.

Bb Annotate will be updated on April 10, 2025, starting at 5 AM EST. As part of this update, the Document Engine will be upgraded from version 1.2.2 to 1.4.5. This release includes general improvements and optimizations to enhance performance and reliability.Customers in US and Canada will be affected.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Anthology will be deploying a Blackboard SaaS 3900.114.0 Maintenance Release to Production environments.Scheduled for April 10, 2025

We have received reports of issues loading Blackboard for Safari 16.3 and earlier users following the 3900.114.0 release. We recommend that impacted users upgrade to Safari 16.4 or later, available with iOS 16.4 or iPadOS 16.4.Anthology's browser support policy for Safari states that we only support the last two major releases of Safari. We always recommend that clients update to the latest available versions when made available for the latest security fixes for their devices.

At 10:14 UTC, we identified a latency issue affecting the AI Design Assistant, resulting in delayed or failed AI responses. This appears to be related to an ongoing issue with the Microsoft Azure OpenAI Service in the US East region.Microsoft is actively investigating the problem and is rolling back a recent update that may be contributing to the service disruption. We will continue to provide updates as more information becomes available.We apologize for any inconvenience this may cause and appreciate your patience...

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Anthology will be deploying the Blackboard SaaS 3900.116.0 Feature Release to Test and Staging environments.Scheduled for April 8, 2025

Bb Annotate will be updated on April 7, 2025, starting at 8 PM EST. As part of this update, the Document Engine will be upgraded from version 1.2.2 to 1.4.5. This release includes general improvements and optimizations to enhance performance and reliability.Customers in Europe and Africa will be affected.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Most upgrades are now complete. We are continuing to work through those that did not succeed.

Release is currently in progress. Full build number is 3900.114.0-rel.22+1199a46. Please refer to the release notes for more details on this feature release: https://help.blackboard.com/Learn/Administrator/SaaS/Release_Notes

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Anthology will be deploying the Blackboard SaaS 3900.114.0 Feature Release to Production environments.Scheduled for April 3, 2025

Most upgrades are now complete. We are continuing to work through those that did not succeed.

Release is currently in progress. Full build number is 3900.114.0-rel.22+1199a46. Please refer to the Anthology Support Center for more details on this maintenance release: https://blackboard.my.site.com/Support/s/article/Blackboard-Learn-3900-114-Release

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Anthology will be deploying a Blackboard SaaS 3900.114.0 Maintenance Release to Test and Staging environments.Scheduled for April 1, 2025

This incident has been resolved and it was observed that clients are operating normally.

A fix has been implemented and we are monitoring the results.

Our engineers have identified the issue and are working toward a fix. We will provide another update as soon as more information becomes available.

Our engineers continue to investigate this issue. We will provide update as soon as more information becomes available

Our engineers began investigating an issue where few users are unable to access Learn application. This is impacting APAC region(South east). The site does not load, and users can experience errors. We will provide update as soon as more information becomes available

This incident has been resolved and it was observed that clients are operating normally.

A fix has been implemented and we are monitoring the results.

Our engineers have identified the issue and are working toward a fix. We will provide another update as soon as more information becomes available.

Our engineers continue to investigate this issue. We will provide update as soon as more information becomes available

Our engineers began investigating an issue where few users are unable to access Learn application. This is impacting APAC region(South east). The site does not load, and users can experience errors. We will provide update as soon as more information becomes available

The data refresh outage is now fully resolved in all regions. The refresh cadence is now back to normal, and any data that was not refreshed on previous days is now available.

CDM_LMS is now up to date for all the clients on multi-tenant CDM_LMS and teams are working on a fix for CDM_MAP and downstream reports which are still under impact . We will keep this thread (as well as status.blackboard.com) updated with progress.

The team is working on a fix and will provide updates as they become available.

We have become aware of an issue of CDM_LMS refresh for all clients on multi-tenant CDM_LMS, to the effect that the data has not been refreshed since March 18th. This affects all clients in Canada, Singapore and Sydney AWS regions, and some clients in US and EU regions who have already moved to multi-tenant CDM_LMS (e.g. all those with Anthology Reach). A client unsure about their single/multi-tenant status can check this by seeing if the contents of CDM_LMS is tables (Single Tenant and unaffected) or views (Multi-tenant and affected). This issue is impacting CDM_MAP and BBD_ANALYTICS too.

We have become aware of an issue of CDM_LMS refresh for all clients on multi-tenant CDM_LMS, to the effect that the data has not been refreshed since March 18th. This affects all clients in Canada, Singapore and Sydney AWS regions, and some clients in US and EU regions who have already moved to multi-tenant CDM_LMS (e.g. all those with Anthology Reach). A client unsure about their single/multi-tenant status can check this by seeing if the contents of CDM_LMS is tables (Single Tenant and unaffected) or views (Multi-tenant and affected). This issue is impacting CDM_MAP and BBD_ANALYTICS too.

The data refresh outage is now fully resolved in all regions. The refresh cadence is now back to normal, and any data that was not refreshed on previous days is now available.

We have become aware of an outage of CDM_LMS refresh for most clients on single-tenant CDM_LMS, to the effect that data from Blackboard has not been refreshed since March 21st. This affects most clients in US and EU AWS regions, and is unrelated to the multi-tenant outage affecting clients in other regions. Note that other data models such as CDM_TLM and CDM_SIS are unaffected, but all downstream functions reading from CDM_LMS including Illuminate Reporting will not be up-to-date until this issue is resolved. Data up to March 21st is still available for affected clients. The team is working on a fix and we will keep this thread (as well as status.blackboard.com) updated with progress.

The data refresh outage is now fully resolved in all regions. The refresh cadence is now back to normal, and any data that was not refreshed on previous days is now available.

We have become aware of an outage of CDM_LMS refresh for most clients on single-tenant CDM_LMS, to the effect that data from Blackboard has not been refreshed since March 21st. This affects most clients in US and EU AWS regions, and is unrelated to the multi-tenant outage affecting clients in other regions. Note that other data models such as CDM_TLM and CDM_SIS are unaffected, but all downstream functions reading from CDM_LMS including Illuminate Reporting will not be up-to-date until this issue is resolved. Data up to March 21st is still available for affected clients.The team is working on a fix and we will keep this thread (as well as status.blackboard.com) updated with progress.

The data refresh outage is now fully resolved in all regions. The refresh cadence is now back to normal, and any data that was not refreshed on previous days is now available.

CDM_LMS is now up to date for all the clients on multi-tenant CDM_LMS and teams are working on a fix for CDM_MAP and downstream reports which are still under impact . We will keep this thread (as well as status.blackboard.com) updated with progress.

The team is working on a fix and will provide updates as they become available.

We have become aware of an issue of CDM_LMS refresh for all clients on multi-tenant CDM_LMS, to the effect that the data has not been refreshed since March 18th. This affects all clients in Canada, Singapore and Sydney AWS regions, and some clients in US and EU regions who have already moved to multi-tenant CDM_LMS (e.g. all those with Anthology Reach). A client unsure about their single/multi-tenant status can check this by seeing if the contents of CDM_LMS is tables (Single Tenant and unaffected) or views (Multi-tenant and affected). This issue is impacting CDM_MAP and BBD_ANALYTICS too.

We have become aware of an issue of CDM_LMS refresh for all clients on multi-tenant CDM_LMS, to the effect that the data has not been refreshed since March 18th. This affects all clients in Canada, Singapore and Sydney AWS regions, and some clients in US and EU regions who have already moved to multi-tenant CDM_LMS (e.g. all those with Anthology Reach). A client unsure about their single/multi-tenant status can check this by seeing if the contents of CDM_LMS is tables (Single Tenant and unaffected) or views (Multi-tenant and affected). This issue is impacting CDM_MAP and BBD_ANALYTICS too.

All document failures have now been reprocessed. We are still experiencing document rendering issues and working with our partner to resolve the issue for clients. A rendering error may still occur intermittently. Please note that this does not prevent submission but may cause confusion for students, as they are unable to see the content properly during file upload. We are continuing to work on the resolution to this issue and it will be included in a future Blackboard release.

The cause of the failures has been addressed and we are currently reprocessing any documents that previously failed. We expect the remainder to be finished within the next six hours. An update will be provided once the reprocessing is complete.

We are continuing to investigate this issue. It has been determined that the issue is unrelated to Bb Annotate, so the planned Bb Annotate upgrade will resume today. See this maintenance notice for more information on that update: https://status.blackboard.com/incidents/j0tvzvnbbg8y

We are aware of an intermittent issue with Document Rendering and we are investigating. The Bb Annotate upgrade scheduled for 1PM EST today will continue to be paused until we have determined the cause of this issue.

All document failures have now been reprocessed. We are still experiencing document rendering issues and working with our partner to resolve the issue for clients. A rendering error may still occur intermittently. Please note that this does not prevent submission but may cause confusion for students, as they are unable to see the content properly during file upload. We are continuing to work on the resolution to this issue and it will be included in a future Blackboard release.

The cause of the failures has been addressed and we are currently reprocessing any documents that previously failed. We expect the remainder to be finished within the next six hours. An update will be provided once the reprocessing is complete.

We are continuing to investigate this issue. It has been determined that the issue is unrelated to Bb Annotate, so the planned Bb Annotate upgrade will resume today. See this maintenance notice for more information on that update:https://status.blackboard.com/incidents/j0tvzvnbbg8y

We are aware of an intermittent issue with Document Rendering and we are investigating. The Bb Annotate upgrade scheduled for 1PM EST today will continue to be paused until we have determined the cause of this issue.

The scheduled maintenance has been completed.

Verification is currently underway for this update.

The Bb Annotate update will resume today (March 26) at 1PM EST. It has been determined that the document rendering issue (which is still under investigation) is not related to Bb Annotate.

The Bb Annotate update will continue to be paused while investigating an intermittent Document Rendering issue.

This update has been paused due to an internal review and will resume tomorrow (Tuesday, March 25) at 1 PM EST.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Bb Annotate will be updated on March 24, 2025, starting at 1 PM EST. As part of this update, the Document Engine will be upgraded from version 1.4.4 to 1.4.5. This release includes general improvements and optimizations to enhance performance and reliability.Customers in Asia, Australia , New Zealand, and the Middle East will be affected.

Most upgrades are now complete. We are continuing to work through those that did not succeed.

Release is currently in progress. Full build number is 3900.112.0-rel.66+651402e. Please refer to the Anthology Support Center for more details on this maintenance release: https://blackboard.my.site.com/Support/s/article/Blackboard-Learn-3900-112-Release

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Anthology will be deploying a Blackboard SaaS 3900.112.0 Maintenance Release to Production environments.Scheduled for March 27, 2025

Most upgrades are now complete. We are continuing to work through those that did not succeed.

Release is currently in progress. Full build number is 3900.114.0-rel.18+fe96cc5. Please refer to the Anthology Support Center for more details on this maintenance release: https://blackboard.my.site.com/Support/s/article/Blackboard-Learn-3900-114-Release

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Anthology will be deploying a Blackboard SaaS 3900.114.0 Maintenance Release to Test and Staging environments.Scheduled for March 25, 2025

Between 1.30 PM EST to 2.30 PM EST on March 21st 2025, Blackboard LTI service was unavailable. Our engineers have resolved the issue and Blackboard LTI service is now operational

Between 1.30 PM EST to 2.30 PM EST on March 21st 2025, Blackboard LTI service was unavailable. Our engineers have resolved the issue and Blackboard LTI service is now operational

Most upgrades are now complete. We are continuing to work through those that did not succeed.

Release is currently in progress. Full build number is 3900.112.0-rel.60+2b5f2c6. Please refer to the Anthology Support Center for more details on this maintenance release: https://blackboard.my.site.com/Support/s/article/Blackboard-Learn-3900-112-Release

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Anthology will be deploying a Blackboard SaaS 3900.112.0 Maintenance Release to Production environments.Scheduled for March 20, 2025

The incident has been resolved.

The off-cycle release of 3900.110.0 to production environments is underway.

Implementation of the fix is complete and release preparation is underway. Updates will begin soon.

The issue has been identified and a fix is underway. We expect to begin an off-cycle update of 3900.110.0 to production environments later today.

Some clients have reported performance issues post upgrade to 3900.110 in SaaS Production environments. We are actively working on a resolution and will provide updates as they are available.

Bulk processing traffic has returned to normal levels.

Ally's bulk processing queues that handle updates from course syncs and course onboards are currently experiencing high traffic. During this high traffic period Ally and its associated components remain available, however there may be delays in processing some of these updates. Real time processing for new content items remains at expected levels, but users may see a slight delay in report updates during this time as these processes catch up.

This incident has been resolved.

Processing has churned through 75% of the backlog over the weekend. Remaining traffic from course syncs and onboards will continue to be processed during off-peak periods until complete.

Notice for EU (eu-central-1) Ally Deployments – there has been an increase in traffic in the last 24 hours (January 10) to Ally's bulk processing queues that handle updates from course syncs and course onboards, so the systems have been scaled up to churn through this backlog. Processing should be expected to continue through the coming weekend during low traffic periods. Ally and its associated components remain available, however there may be delays in processing some of these updates. Real time processing for new content items remains at expected levels and engineering and development teams will continue to monitor all processing and provide updates as this completes for the bulk queues.

After intervention and monitoring, it was observed that the 5xx errors ended by 12:56 PM ET. We will continue to monitor but users should be able to access the reports as expected.

A fix has been implemented and we are monitoring the results.

We are investigating a reported issue where some Ally US clients receive a 502 Bad Gateway error, beginning at roughly 10 AM ET on January 8, 2025, when attempting to access the Ally reports. Engineers and product development are currently investigating.

Our engineers have deployed a fix and confirmed that Infile Rendering is now working as expected.

The issue with Infile Rendering has been isolated to specific document file types. Engineers are engaged with priority identifying next steps. Further updates will be provided as they become available.

We are continuing to investigate this issue with priority. Further updates will be provided as they become available. Thank you for your understanding.

GovCloud clients are experiencing an issue with Infile Rendering. The issue has been highlighted with teams internally and is under investigation. Further updates will be provided as they become available.

This incident has been resolved and observed that clients are operating normally.

Our engineers have deployed a fix and are monitoring system performance. We will provide another update in 30 minutes or as soon as more information becomes available.

Our engineering team is continuing to work on a fix for this issue. We appreciate your patience as we work to resolve this. We will provide another update in 60 minutes or as soon as more information becomes available.

Our engineers are continuing to work towards a fix for this issue. We will provide another update within 60 minutes or as soon as more information becomes available.

Our engineering team is continuing to work on a fix for this issue. We appreciate your patience as we work to resolve this. We will provide another update in 30 minutes or as soon as more information becomes available.

Our engineers have identified the issue and are working toward a fix. We will provide another update in 30 minutes or as soon as more information becomes available.

Our engineering team is still investigating the issue . We will provide a new update as soon as it is available.

We are experiencing issues with learn sites, Blackboard API down/Blackboard LTI service is unavialable. We are working on the issue, and we will provide another update in 30 minutes or as soon as more information becomes available.

This incident has been resolved and observed that clients are operating normally.

Several of the affected systems have recovered with a fix, and we are monitoring the results.

We are continuing to work on a fix for this issue. We will provide another update by 9:00 PM EDT.

The cause of the issue has been identified. We are actively working on multiple parallel paths to mitigate this issue. We will provide another update within 60 minutes or as soon as more information becomes available.

Our dedicated team is already actively addressing the performance issue. We are employing all measures to swiftly diagnose and rectify the issues. We understand the importance of uninterrupted service and sincerely apologize for any inconvenience this might cause.

Our engineers are continuing to work towards a fix for this performance issue. At this time, clients may still see slowness while accessing the application. We will provide another update within 30 minutes or as soon as more information becomes available.

A subset of systems in the US-East-1 and EU-Central-1 regions is experiencing performance issues. Our teams are investigating this.

This incident has been resolved.

Papers are being reprocessed today (October 25) as part of the maintenance deployment. Progress updates for the deployment are available here: https://status.blackboard.com/incidents/tq94qjmjwbjq

Remaining papers will be reprocessed on Friday (October 25) as part of the maintenance deployment. Progress updates for the deployment will be available here: https://status.blackboard.com/incidents/tq94qjmjwbjq

Reprocessing of records has completed for an additional selected group. The remaining papers will be reprocessed on Friday (October 25) as part of the maintenance deployment.

Reprocessing of records has completed for a selected group. For the remaining papers, those will be reprocessed on Friday (October 25) as part of the maintenance deployment.

The development team continues to actively work on reprocessing records for affected clients. Further updates will be provided as they become available.

The development team is actively working on reprocessing the records, a portion of submitted papers will be processed part of upcoming production deployment.

The environment is stable. After additional validation review of records, the team has begun reprocessing papers for the impacted clients during the degradation of service.

The environment is stable. Validation process was successfully completed for a few reprocessed records. The team will begin reprocessing papers for the impacted clients during the degradation of service.

The environment is stable, reprocessing is done for few records and the validation is in progress. based on the validation results, the team will continue reprocessing the papers for the impacted clients during the degradation of service.

Our team is continuing to work on reprocessing of papers for the impacted clients during the degradation of service.

The identified issue has been resolved. Our team is now working on reprocessing of papers for the impacted clients during the degradation of service.

We have deployed some further fixes and are seeing improvements. We are continuing to monitor the results.

A fix is being implemented and we are hopeful that this mitigation will significantly improve the problem. We will provide another update by 9:15 AM EDT.

Our Technical Team is continuing to engage and they are employing all measures to work on the fix. We will provide an update within the next 60 minutes or sooner if we have additional information to share.

We are continuing to work on a fix for this issue. We will share the ETA once it is available. We will provide another update in 60 minutes or as soon as more information becomes available.

We are continuing to work on a fix for this issue. We will provide another update by 6:00 AM EDT.

The cause of the issue has been identified. We are actively working on multiple parallel paths to mitigate this issue. We will provide another update by 4:00 AM EDT.

Our dedicated team is already actively addressing the performance issue. We are employing all measures to swiftly diagnose and rectify the issues. We understand the importance of uninterrupted service and sincerely apologize for any inconvenience this might cause.

We are actively working on multiple parallel paths to mitigate this issue. We will provide another update within 60 minutes or as soon as more information becomes available.

Our engineers are continuing to work towards a fix for this performance issue.

Few users are facing performance issue while accessing Safe assign . Our technical teams are investigating this issue.

This incident has been resolved.

We are continuing to monitor all activity with emails. Email sending and email notifications are working as expected at this time.

We are continuing to monitor all activity with emails. Email sending and email notifications should be working as expected at this time.

We are proactively monitoring email issues and noticed that we experienced an outage for about 30 minutes at around 9:30 am EST. Emails should now be back up and running. While we continue to work towards final resolution of the hardware failure impacting emails, we may experience some periods of email delays or outage. We are monitoring all activity, during this period and for the foreseeable future and if we notice outages we will quickly work to mitigate the risks.

We continue to monitor the email sending infrastructure as we work towards final resolution of the hardware failure impacting email notifications. At this time, we are not seeing any email notification failures. As part of today's (October 10th) maintenance update, a fix is also being released that will prevent the retried notifications from being received by administrators.

We continue to monitor the email sending infrastructure as we work towards final resolution of the hardware failure impacting email notifications. At this time, there should be minimal email notification failures. For administrators receiving user’s email notifications, these notifications should be decreasing as email notifications recover. We are planning to release a fix that will prevent these retried notifications from being received by the administrator as part of the next maintenance update on Thursday, October 10th.

We have completed mitigations for the email notification failures. We are continuing to monitor as we work towards final resolution. For the user email notifications being received by administrators, we expect to see fewer of these as email notifications recover. We plan to roll out further fixes as part of the maintenance release on Thursday, October 10th.

For the email notification issue where administrators were incorrectly BCC’d on user emails, this issue has been fixed and is scheduled to be deployed to Production by this Thursday, October 10th. For the sporadic email send failures, we have identified the issue. We are in the process of mitigating the issue. A further update will be provided as more information becomes available and as we make progress. Thank you for your continued patience.

For the email notification issue where administrators were incorrectly Bcc’d on user email, this issue has been fixed and is scheduled to be deployed to Production by this Thursday. Also, the resolution of the ongoing infrastructure issue remains in progress, a further update will be provided as more information becomes available.

Our teams are continuing to investigate and resolve infrastructure issues resulting in sporadic email notification failures. In addition, we are working on a fix for administrators receiving user's notification emails, and expect this fix to be included in an upcoming maintenance release. Thank you for your continued patience as we address these issues.

For the unexpected behavior sending certain notification emails, multiple teams are continuing to investigate the issue. For the issue with administrators receiving user's notification emails, our Development team is working on code changes.

Further investigations have identified the email notification issue was due to the infrastructure becoming unresponsive. Email infrastructure has been restarted to resolve the issue.

Multiple teams continue to investigate earlier reports of email notification failures. A further update will be provided as more information becomes available.

We are aware of some ongoing email notification failures. We are investigating and will provide updates as more information is available.

Incident has been resolved. All data has been updated, and clients can see refreshed CDM_LMS data now.

A fix has been implemented and successfully deployed to the production environment. All data are being re-processed, and our Technical team is monitoring the results.

Team is continuing to work on the fix and we expect that CDM_LMS data will be refreshed for clients in Sydney region within the next 24 hours. Will provide the next update by 02-Oct-24 7:00 AM ET.

Our engineers have identified the root cause and are working on fixing the issue. We will share the ETA once available

Our engineers are currently investigating the issue and are working towards a fix. We will share the ETA once available. We will provide another update in 30 minutes or as soon as more information becomes available.

We have encountered an issue with data refresh affecting clients in the AWS Sydney hosting region. Several tables/views within CDM_LMS have not been refreshed during this period since 2024-09-29. We are investigating this issue and hope to resolve it quickly. There is no ETA for now.

This incident has been resolved and it was observed that clients are operating normally.

We have deployed some further fixes and are seeing improvements. We are continuing to monitor for any further issues.

Several of the affected systems have recovered and work continues with the remaining environments that are still experiencing performance degradation.

Our engineering team is looking into the issue and trying to find a solution. As we make progress, we'll update this page.

Our dedicated team is already actively addressing the performance issue, We are employing all measures to swiftly diagnose and rectify the issues. We understand the importance of uninterrupted service and sincerely apologize for any inconvenience this might cause. We will provide the next update by 11:00 PM ET.

Our engineering team is continuing to work on a fix for this issue. We appreciate your patience as we work to resolve this. We will provide another update in 60 minutes or as soon as more information becomes available.

Our engineers are continuing to work towards a fix for this performance issue. At this time, clients may still see slowness while accessing the application. We will provide another update within 30 minutes or as soon as more information becomes available.

Several of the affected systems have recovered and work continues with the remaining environments that are still experiencing performance degradation.

A sub-set of systems in the US East region are facing performance issues. Our teams are currently investigating this.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently experiencing issues within the South east region that is impacting several Learn SaaS clients. Our technical teams are currently investigating this.

This incident has been resolved.

Our team has fixed the issue and we are monitoring the results.

A fix has been implemented . We expect the service to be fully functional in the next 30 minutes.

Our engineers have identified the issue and are working toward a fix. We will share the ETA once available. We will provide another update in 30 minutes or as soon as more information becomes available.

Institutional Authentication ("Sign in with your institutional account") is currently non-functional for most clients in all regions. Note that "native" authentication ("Sign in with your Illuminate account") is not affected. Our team is currently investigating and hope to resolve this issue soon. We apologize for the inconvenience.

This incident has been resolved and it was observed that Behind the Blackboard is Operating Normally.

The authentication issue has been resolved. If you are still experiencing issues logging into the new portal that can be found at https://support.anthology.com/. Please first try using the reset password function, if at that point you can still not log in please contact support through bbsupport@anthology.com. .

Engineers who are working on this issue are making progress and look to have identified the issue, they are now working on a solution to the authentication issues. If you require help with a severity 1 issue don't hesitate to contact support at +1-888-788-5264 or by emailing bbsupport@anthology.com.

Our dedicated team is already actively addressing this, employing all measures to diagnose and rectify the issues swiftly. We understand the importance of uninterrupted service and sincerely apologize for any inconvenience this might cause. Our agents will actively respond to your queries, please do so by calling us directly at +1-888-788-5264 or by emailing bbsupport@anthology.com. We will provide another update by 3:00 AM EST on 29th July 2024.

Since migrating to the new unified support portal, we have discovered some clients are unable to login or use the reset your password feature. We are actively working on this and hope to have it resolved shortly. If you require help with a severity 1 issue please contact support at +1-888-788-5264 or by emailing bbsupport@anthology.com.

Since migrating to the new unified support portal we have discovered some clients are unable to login or use the reset your password feature. We are actively working on this and hope to have it resolved shortly.

Our engineers have monitored the fix and confirmed that the service is working as expected.

A fix has been implemented and we are monitoring the results.

We have received reports regarding intermittent access to SafeAssign. Our team is actively investigating this issue to identify and resolve the underlying cause.

This incident has been resolved. It only affected processing speed between 7 am to 9 am EST.

We are investigating some latency for Ally US clients, beginning at roughly 7 AM ET on 7/2, that is causing some slowness on processing and scoring HTML files. Other Ally features and capabilities are working normally. Engineers and product development are currently investigating.

Our engineers have monitored the fix and confirmed that Email service is working as expected.

Our engineers have deployed a fix to address the email issue and is being monitored for any reoccurrence.

Our engineers have deployed a fix and are monitoring the performance.

Our engineering team is continuing to work on a fix for this issue. We appreciate your patience as we work to resolve this. We will provide another update as soon as more information becomes available.

Our engineers have identified the issue and are working diligently to resolve it as quickly as possible. We appreciate your patience and will provide updates as soon as possible. Thank you for your understanding.

We are aware of the email issue that users are encountering while sending emails from Blackboard. Our teams are investigating this on priority to have this addressed as soon as possible.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to work on a fix for this issue.

The issue has been identified and a fix is being implemented.

We are continuing to investigate this issue.

We are aware of the email issue that users are encountering while sending emails from Blackboard with an error prompt - "Failure during email send". Our teams are investigating this on priority to have this addressed as soon as possible.

This problem is now resolved. Behind the blackboard is now accessible.

A fix has been implemented and we are monitoring the results.

Our technical team is presently attempting to resolve this problem. Our next update will be available at 10 AM EST April 22nd 2024.

Our dedicated technical team is working to fix this issue. We understand the importance of uninterrupted service and sincerely apologize for any inconvenience this might cause. Our agents will actively respond to your queries, please do so by calling us directly. Blackboard Support Information Select 1 for BbLearn, then select 2 for Managed Hosting/SaaS US and Canada: 1 888 788 5264 Australia: 1 800 005 963 Belgium: 0800 74 823 Brazil: 0800 891 5966 Denmark: 808 88 326 France: 0800 90 99 30 Germany: 0800 18 23 346 Hong Kong: 800 903 750 Ireland: 1 800 413 802 Italy: 800 839 013 Japan: 00531 13 0798 Malaysia: 1800 81 2294 Mexico: 00187 742 26273 Netherlands: 0800 0221083 New Zealand: 0800 66 6450 Singapore: 800 130.1265 United Kingdom: 0800 032 3224

Our dedicated team is already actively addressing this, employing all measures to diagnose and rectify the issues swiftly. We understand the importance of uninterrupted service and sincerely apologize for any inconvenience this might cause. Our agents will actively respond to your queries, please do so by calling us directly. Blackboard Support Information Select 1 for BbLearn, then select 2 for Managed Hosting/SaaS US and Canada: 1 888 788 5264 Australia: 1 800 005 963 Belgium: 0800 74 823 Brazil: 0800 891 5966 Denmark: 808 88 326 France: 0800 90 99 30 Germany: 0800 18 23 346 Hong Kong: 800 903 750 Ireland: 1 800 413 802 Italy: 800 839 013 Japan: 00531 13 0798 Malaysia: 1800 81 2294 Mexico: 00187 742 26273 Netherlands: 0800 0221083 New Zealand: 0800 66 6450 Singapore: 800 130.1265 United Kingdom: 0800 032 3224

We have received reports regarding intermittent access to Behind the Blackboard. Our team is actively investigating this issue to identify and resolve the underlying cause.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Most of the sites were recovered and we are currently working on the remaining ones that are still experiencing problems. We will provide next update by 1 PM EDT

A few of the sites affected have been repaired, and we are currently working on the remaining ones that are still experiencing problems. We will provide next update by 12AM EDT

Several of the affected devices have recovered and work continues with the remaining devices that still are experiencing degradation. We will provide the next update by 9:30 AM EDT.

We have identified the issue and continue to work to resolve this issue as quickly as possible.

Our Technical Engineers are actively working with our service providers on the fix. The next update will be provided at 6:00 AM EDT. We continue to thank you for your patience.

Our Engineers are continuing to work on a fix for this issue and No ETA for now.

We are continuing to engage the BME Team. Our Engineers are working to understand the full impact and mitigate this problem. More updates to follow shortly.

Our engineering team is investigating and working towards a resolution. We will update this page as progress is made.

We are currently experiencing service interruption in our Learn Managed Hosting. Our dedicated team is already actively addressing this, employing all measures to diagnose and rectify the issues swiftly. We understand the importance of uninterrupted service and sincerely apologize for any inconvenience this might cause.

This issue has been resolved, but we will keep investigating the root cause. The issue might have affected clients in the eu-central-1 region on Feb 24-26 and Mar 2-4 when the Learn data refresh in Illuminate was delayed.

We have identified an intermittent issue affecting several clients across all regions where data from Learn is not being updated. For affected clients, this will impact the data available in Illuminate Developer, Illuminate Reporting, and Course Reports in Original Course View in Learn. Our development team is actively investigating.

Identified and resolved a performance degradation in the Australia (AP-2) region beginning on Feb 24 3PM GMT that was causing delays for Ally Alternative Formats generation. The rest of Ally features were working normally. Ally Alternative Formats generations and other associated components remained fully operational in the rest of supported regions. We apologize for any inconvenience experienced during this period of delay.

This incident has been resolved.

IMPORTANT: Notice for U.S. and EU Ally Deployments – Slower Ally processing times on Feb 21, 2024 We are aware of potentially slower processing times this morning for Ally activities within our U.S. region (US-East-1) and EU (eu-central-1). Ally and its associated components remain available, however there may be delays in processing new content items and generating alternative formats. The Ally team is actively monitoring and working to address this and we will post back as soon as processing times have returned to normal.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are currently experiencing application slowness in our Mobile Applications. Our dedicated team is already actively addressing this, employing all measures to diagnose and rectify the issues swiftly. We understand the importance of uninterrupted service and sincerely apologize for any inconvenience this might cause.

This incident has been resolved.

We are aware of an issue with the help site at https://help.blackboard.com/. When you attempt to access some pages, you receive a message that says "Temporarily Unavailable." We are actively working on a resolution and will provide updates as they are available.

This incident has been resolved and observed that clients are operating normally.

Service to the majority of sites has been restored and we are monitoring the results.

We are currently experiencing issues in our Institution Page Microservices. Our dedicated team is already actively addressing this, employing all measures to diagnose and rectify the issues swiftly. We understand the importance of uninterrupted service and sincerely apologize for any inconvenience this might cause.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

The Training & Development Manager V2 Platform Extension is inaccessible at the moment. We are investigating the issue. Additional updates will be posted to status.blackboard.com

This incident has been resolved and observed that clients are operating normally.

A fix has been implemented, we are continue to monitor the results.

Our Engineers are continuing to work on a fix for this issue.

The cause of the issue has been identified. Our Engineering teams are working to implement a fix

We are currently experiencing slowness issues in our Mobile Applications. Our dedicated team is already actively addressing this, employing all measures to diagnose and rectify the issues swiftly. We understand the importance of uninterrupted service and sincerely apologize for any inconvenience this might cause.

This incident was resolved.

A fix has been rolled out to SaaS Test/Stage environments as part of 3900.74.0 upgrade on 08/31. We are monitoring the same.

The issue has been identified and a fix is being implemented.

Some clients have reported issues with accessing the TDM V1 site post upgrade to 3900.74 in their SaaS Test/Stage environments. The TDM V1 site is not loading and is displaying HTML/JS code instead. We are investigating.

The slowness for Ally in the US has now been resolved. The Ally service is now operational.

We are investigating some latency in some Ally clients in the US region, that is causing some slowness or issues on Ally reporting tools like Course Accessibility Report and Institutional Report, CSV downloads, and API for reporting. Other Ally features and capabilities are working normally. The issue began at roughly 09 AM ET on September 12th, and engineers and product development are currently investigating.

This incident has been resolved and observed that clients are operating normally.

We are currently experiencing slowness issues in our Mobile Applications. Our dedicated team is already actively addressing this, employing all measures to diagnose and rectify the issues swiftly. We understand the importance of uninterrupted service and sincerely apologize for any inconvenience this might cause.

This incident has been resolved and observed that clients are operating normally.

Service to the majority of the regions has been restored and we are monitoring the results.

We are currently experiencing slowness issues in our Mobile Application. Our dedicated team is already actively addressing this, employing all measures to diagnose and rectify the issues swiftly. We understand the importance of uninterrupted service and sincerely apologize for any inconvenience this might cause.

This incident has been resolved and observed that clients are operating normally.

Several of the affected systems have recovered with a fix and observed that clients are operating normally and will provide updates as we work toward full recovery.

Temporary fix has been implemented, we are continue to monitor the results.

A temporary fix has been implemented, We are monitoring the results.

Fix has been implemented in lower environment and teams are testing it. Our Engineering teams are working on fix.

Our Engineers are continuing to work on a fix for this issue and We will share the ETA once available.

The cause of the issue has been identified. Our Engineering teams are working to implement a fix.

We regret to inform our users that we've identified a technical glitch in our mobile app, leading to CPU challenges and occasional crashes across various regions. Our dedicated team is already actively addressing this, employing all measures to diagnose and rectify the issues swiftly. We understand the importance of uninterrupted service and sincerely apologize for any inconvenience this might cause. Your seamless user experience remains our top priority. We deeply appreciate your understanding and patience as we work towards a prompt resolution.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

Multiple Learn SAAS sites are down from US_EAST 1, We are currently investigating the issue.

The issue has been resolved. An updated version of 3900.74.0 has been deployed to all test/stage sites.

A 3900.74.0 update to test/stage environments is scheduled for Friday, August 18 to resolve this issue.

The issue has been identified and a fix is being implemented. A 3900.74.0 update to test/stage environments is tentatively scheduled for Friday, August 18.

Due to an issue with the test/stage release on August 15, clients will not see the AI Design Assistant option. It will become available once the issue is resolved and another update is deployed, tentatively later this week. More information will be provided as it becomes available.

The AWS outage in US-East, affecting the utilization of some Learn services, has been resolved. You can find more information here: https://health.aws.amazon.com/health/status

We are currently impacted by an AWS outage in US-East, affecting the utilization of some Learn services. You can find more information here: https://health.aws.amazon.com/health/status

This incident has been resolved.

The v1 Platform Extensions are back online now and we are monitoring the same.

Several v1 Platform Extensions like Training & Development Manager v1, Grade Journey are inaccessible at the moment. We are investigating the issue. Additional updates will be posted to status.blackboard.com

This incident has been resolved.

A fix have been implemented across all regions and are monitoring to ensure full resolution.

We are continuing to make progress rolling out the fix across all regions - hope to be fully resolve for all regions soon

We are continuing the work to roll out the fix across all regions.

The rollout of the fix is underway.

The issue has been identified and a fix is being implemented.

Clients may be experiencing issues with access to Ultra configuration settings including the enablement and disablement of some features. We are currently investigating.

This release fixes the inconsistent application of the filename mask for "each file" and "combined files" so that both file types have a static date mask (YYYY-MM-DD_HH:MM) that is not configurable. Please refer to Behind the Blackboard for more details on this: https://blackboard.secure.force.com/btbb_articleview?id=kAE5Y000000CatUWAS

This issue has been resolved now. If you experienced any issues, please try again and contact our support team if you are still unable to access your environment.

Some of the Blackboard Learn Sites are unavailable for accessing at the moment. Teams are currently investigating the issue.