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We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

We are experiencing a delay in processing of applications from the Application & Grantee Portal for our US customers. Our teams are working to resolve as quickly as possible.

We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

This incident has been resolved.

We have identified an issue impacting a small subset of customers resulting in an error message for some donors. Donations were processed successfully but failed to record the data in LO, resulting in an error. The issue has been resolved and data is is being recorded correctly. Our engineers are working to remediate the impacted transactions into LO. Please continue to reference this page for updates.

We have identified an issue impacting a subset of customers resulting in an error message for some donors. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

We are continuing to investigate this issue.

We have identified an issue impacting a subset of customers resulting in an error message for some donors. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

We have identified an issue impacting a subset of customers resulting in an error message for some donors. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

We have identified an issue impacting a small subset of customers resulting in an error message for some donors. Donations were processed successfully but failed to record the data in LO, resulting in an error. The issue has been resolved and data is is being recorded correctly. Our engineers are working to remediate the impacted transactions into LO. Please continue to reference this page for updates.

We have identified an issue impacting a subset of customers resulting in an error message for some donors. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

We are continuing to investigate this issue.

We have identified an issue impacting a subset of customers resulting in an error message for some donors. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

We have identified an issue impacting a subset of customers resulting in an error message for some donors. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

We have identified an issue impacting some of our US JustGiving donors receiving a validation message indicating that the card details cannot be verified when manually entering credit card information for donations. Engineers continue to work with partners to resolve this issue. Please continue to reference this page for updates. Next update will be Friday, 06/06/2025 by 5PM EST.

We have identified an issue impacting some of our US JustGiving donors receiving a validation message indicating that the card details cannot be verified when manually entering credit card information for donations. Engineers continue to work with partners to resolve this issue. Please continue to reference this page for updates. Next update will be Wednesday, 06/04/2025 by 9AM EST.

We have identified an issue impacting some of our US JustGiving donors receiving a validation message indicating that the card details cannot be verified when manually entering credit card information for donations. Engineers continue to work with partners to resolve this issue. Please continue to reference this page for updates. Next update will be Tuesday, 06/03/2025 by 1PM EST.

We have identified an issue impacting some of our US JustGiving donors receiving a validation message indicating that the card details cannot be verified when manually entering credit card information for donations. Engineers continue to work with partners to resolve this issue. Please continue to reference this page for updates. Next update will be Tuesday, 06/03/2025 by 9AM UTC.

We have identified an issue impacting some of our US JustGiving donors receiving a validation message indicating that the card details cannot be verified when manually entering credit card information for donations. Engineers have identified the issue and are working with partners to resolve. Please continue to reference this page for updates. Next update will be Monday 6/2/2025.

We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

We have identified an issue impacting some of our US JustGiving donors receiving a validation message indicating that the card details cannot be verified when manually entering credit card information for donations. Engineers continue to work with partners to resolve this issue. Please continue to reference this page for updates. Next update will be Wednesday, 06/04/2025 by 9AM EST.

We have identified an issue impacting some of our US JustGiving donors receiving a validation message indicating that the card details cannot be verified when manually entering credit card information for donations. Engineers continue to work with partners to resolve this issue. Please continue to reference this page for updates. Next update will be Tuesday, 06/03/2025 by 1PM EST.

We have identified an issue impacting some of our US JustGiving donors receiving a validation message indicating that the card details cannot be verified when manually entering credit card information for donations. Engineers continue to work with partners to resolve this issue. Please continue to reference this page for updates. Next update will be Tuesday, 06/03/2025 by 9AM UTC.

We have identified an issue impacting some of our US JustGiving donors receiving a validation message indicating that the card details cannot be verified when manually entering credit card information for donations. Engineers have identified the issue and are working with partners to resolve. Please continue to reference this page for updates. Next update will be Monday 6/2/2025.

We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

Teachers are currently unable to view assignment submissions from the Gradebook. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates. Until resolved, assignment submissions can be alternately accessed from the Assignment Center: 1. Go to Faculty > My Day > Assignment Center 2. Click the name of the needed assignment 3. Click the file name of the student submission

An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

Teachers are currently unable to view assignment submissions from the Gradebook. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates. Until resolved, assignment submissions can be alternately accessed from the Assignment Center:1. Go to Faculty > My Day > Assignment Center2. Click the name of the needed assignment3. Click the file name of the student submission

An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

A subset of customers may find that incorrect or incomplete results are returned when performing WealthPoint scans. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

A subset of customers may find that incorrect or incomplete results are returned when performing WealthPoint scans. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

We have identified an issue impacting a subset of customers where Pushpage and Notifications sends may be delayed. Our engineers are investigating the issue in order to resolve it as quickly as possible. Please continue to reference this page for updates.

We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

We have identified an issue impacting a subset of customers where Pushpage and Notifications sends may be delayed. Our engineers are investigating the issue in order to resolve it as quickly as possible. Please continue to reference this page for updates.

We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

This incident has been resolved.

A small subset of customers are missing the different menu options from the FE NXT Omnibar menu and may only see the Query option. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

A small subset of customers are receiving the message "Startup Error....file could not be found" when attempting to login to database view. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

This incident has been resolved.

A small subset of customers are missing the different menu options from the FE NXT Omnibar menu and may only see the Query option. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

A small subset of customers are receiving the message "Startup Error....file could not be found" when attempting to login to database view. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

We recently resolved an issue that prevented users from signing in or using features in their solutions. You should now be able to sign in to your Blackbaud solutions and services with your Blackbaud ID.

We have observed decreasing latency and improved performance following another configuration change. We are continuing to monitor system performance. The next update will be 11:00 AM ET.

We have observed decreasing latency and improved performance following another configuration change. We are continuing to monitor system performance. The next update will be 10:00 AM ET on 5/21/2025.

We have observed decreasing latency and improved performance following another configuration change. We are continuing to monitor system performance. Please continue to check this page for updates.

A subset of users are experiencing latency or errors when logging in with BBID. We’ve made a configuration change based on our initial findings and are continuing to investigate. Please continue to check this page for updates.

A subset of users are experiencing latency or errors when logging in with BBID. We’ve made a configuration change based on our initial findings and are continuing to investigate. Please continue to check this page for updates.

A subset of users are experiencing latency or errors when logging in with BBID. We’ve made a configuration change based on our initial findings and are continuing to investigate. Please continue to check this page for updates.

We identified an issue that may prevent you from signing in with your Blackbaud ID or using features in the solutions below. We’re working to diagnose and resolve the issue as quickly as possible. Please continue to check this page for updates.

We identified an issue that may prevent you from signing in with your Blackbaud ID or using features in the solutions below. We’re working to diagnose and resolve the issue as quickly as possible. Please continue to check this page for updates.

We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

We recently resolved an issue that prevented users from signing in or using features in their solutions. You should now be able to sign in to your Blackbaud solutions and services with your Blackbaud ID.

We have observed decreasing latency and improved performance following another configuration change. We are continuing to monitor system performance. The next update will be 11:00 AM ET.

We have observed decreasing latency and improved performance following another configuration change. We are continuing to monitor system performance. The next update will be 10:00 AM ET on 5/21/2025.

We have observed decreasing latency and improved performance following another configuration change. We are continuing to monitor system performance. Please continue to check this page for updates.

A subset of users are experiencing latency or errors when logging in with BBID. We’ve made a configuration change based on our initial findings and are continuing to investigate. Please continue to check this page for updates.

A subset of users are experiencing latency or errors when logging in with BBID. We’ve made a configuration change based on our initial findings and are continuing to investigate. Please continue to check this page for updates.

A subset of users are experiencing latency or errors when logging in with BBID. We’ve made a configuration change based on our initial findings and are continuing to investigate. Please continue to check this page for updates.

We identified an issue that may prevent you from signing in with your Blackbaud ID or using features in the solutions below. We’re working to diagnose and resolve the issue as quickly as possible. Please continue to check this page for updates.

We identified an issue that may prevent you from signing in with your Blackbaud ID or using features in the solutions below. We’re working to diagnose and resolve the issue as quickly as possible. Please continue to check this page for updates.

We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

This incident has been resolved.

We have identified an issue causing latency or timeouts for admins when attempting to navigate and some users when attempting to donate. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

This incident has been resolved.

We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

This incident has been resolved.

We have identified an issue causing latency or timeouts for admins when attempting to navigate and some users when attempting to donate. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

This incident has been resolved.

We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

This incident has been resolved.

We are aware of an issue reported by Apple impacting some transactions where the option to pay with Apple Pay is not available. This issue is being monitored by Blackbaud.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers have successfully diagnosed the issue and have all the appropriate engineers working to address it for you. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates.

We are investigating an issue impacting some of our customers. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

We have identified an issue impacting a subset of donors who may experience an intermittent spinning circle when attempting to submit a donation through embedded Checkout. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

Our engineers identified an issue that was causing a subset of donors to experience latency and a spinning circle when attempting to donate. We have resolved this issue and have seen no further indication of these errors.

Our engineers identified an issue that was causing a subset of donors to experience latency and a spinning circle when attempting to donate. We have resolved this issue and have seen no further indication of these errors.

We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

A small subset of users are receiving connection errors while accessing the Blackbaud NetCommunity plugin in RE. Our engineers continue diagnosing the event and working to resolve it as quickly as possible for you. Please continue to reference this page for updates.

A small subset of users are receiving connection errors while accessing the Blackbaud NetCommunity plugin in RE. Our engineers continue diagnosing the event and working to resolve it as quickly as possible for you. Please continue to reference this page for updates.

We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

A subset of users are seeing no option to access database view on the Citrix Access Page. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

This incident has been resolved.

We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates.

We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

We are aware of reports of Payment Terminals returning connection errors. Engineers are investigating and working to resolve as quickly as possible. Please reference this page for updates.

We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

We are investigating an issue impacting some of our customers. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

We are investigating an issue impacting some of our customers. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

We are investigating an issue impacting some of our customers. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

We are investigating an issue impacting some of our customers. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

We are investigating an issue impacting some of our customers. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

We are investigating an issue impacting some of our customers. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

We are investigating an issue impacting some of our customers. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

We are investigating an issue impacting some of our customers. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

We are investigating an issue impacting some of our customers. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

We are investigating an issue impacting some of our customers. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

We are investigating an issue impacting some of our customers. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

We are aware of an issue where navigation menu options (e.g. "Next") within admin pages are not functioning correctly. For example, lists may not progress to the next page. Engineers are investigating the issue, and we will continue to provide updates. Next update will be in one hour.

We are aware of an issue where navigation menu options (e.g. "Next") within admin pages are not functioning correctly. For example, lists may not progress to the next page. Engineers are investigating the issue, and we will continue to provide updates.

An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

We are continuing to investigate this issue.

We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

We have identified an issue preventing users from approving batches and are applying a fix. Please continue to reference this page for updates.

We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

We recently resolved an issue that prevented users from signing in or using features in their solutions. You should now be able to sign in to your Blackbaud solutions and services with your Blackbaud ID.

We are now observing successful SMS delivery to and from AT&T Network in United States of America. We will continue to monitor to ensure full service recovery. Please continue to check this page for updates. Next update will be at 12 PM ET.

We are investigating an issue impacting some of our customers using AT&T network devices to receive SMS texts for MFA. Users who have their existing recovery code can use the recovery code method to sign in : https://kb.blackbaud.com/knowledgebase/articles/Article/199505. Please continue to check this page for updates.

We diagnosed an issue that may prevent anyone from signing in with their Blackbaud ID or using features in the solutions below. We’re working to resolve the issue as quickly as possible. Please continue to check this page for updates.

An issue impacting some of our customers causing service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

We are investigating an issue preventing ODBC access in Education Management for customers that use "SDK". Our engineers are working to resolve the event and restore service for you as quickly as possible. Please continue to reference this page for updates.

This incident has been resolved.

We are investigating an issue impacting some of our customers. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

A fix has been implemented and we are monitoring the results.

We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

This incident has been resolved.

At around 8 pm ET on April 16, our engineers implemented a fix and slowly released a subset of emails that were queued up within Luminate Online. Once no errors were observed, email tasks were enabled around 9:20 pm ET and emails that were paused after 10:30 am ET on April 15 were queued and began sending. Email service has been restored for Luminate Online and we will continue to monitor.

Our engineers will continue to investigate and try to resolve this issue overnight. All Luminate Online email sends as of 10:30 am ET on April 15 remain paused. Email tasks with a “Generated Audience” status are being held in a queue and can be rescheduled if a customer chooses, but won't be sent until after the incident is resolved. Email tasks with a “Awaiting Delivery Statistics” status or another error message have either been sent or will fail. You can reference KB Article #97124 to determine email task status. We will update this page again when the issue is resolved or a fix has been created or by 9 a.m. ET on April 17. Please continue to reference this page for updates.

Our engineers continue to investigate an issue causing some email jobs to encounter an error when sending. We have temporarily paused all Luminate Online email sends as of 10:30 am ET on April 15. Email tasks with a “Generated Audience” status are being held in a queue and can be rescheduled if a customer chooses, but won't be sent until after the incident is resolved. Email tasks with a “Awaiting Delivery Statistics” status or another error message have either been sent or will fail. Reference KB Article #97124 to determine email task status. Please continue to reference this page for updates.

Our engineers continue to see an issue causing some email jobs to encounter an error when sending. We are working as quickly as possible to find the root cause and have called in additional third-party support to trouble shoot the issue. To prevent further errors from occurring and while we investigate, our teams temporarily paused all Luminate Online email sends at 10:30 am ET on April 15. These email sends are being held in a queue and will be sent when the issue is resolved. Please continue to reference this page for updates.

Our engineers continue to see an issue causing some email jobs to encounter an error when sending. We are working as quickly as possible to find the root cause and have called in additional third-party support to troubleshoot the issue. To prevent further errors from occurring and while we investigate, our teams temporarily paused all Luminate Online email sends at 10:30 am ET on April 15. These email sends are being held in a queue and will be sent when the issue is resolved. Please continue to reference this page for updates.

We have identified an issue causing some email jobs to encounter an error when sending. We have temporarily paused LO email jobs while we investigate. Paused emails will queue and send after email tasks are enabled. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates. Next update at 9AM EST.

We have identified an issue causing some email jobs to encounter an error when sending. We have temporarily paused LO email jobs while we investigate. Paused emails will queue and send after email tasks are enabled. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.

We have identified an issue causing some email jobs to encounter an error when sending. We have temporarily paused LO email jobs while we investigate. Paused emails will queue and send after email tasks are enabled. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.

We have identified an issue causing some email jobs to encounter an error when sending. We have temporarily paused LO email jobs while we investigate. Paused emails will queue and send after email tasks are enabled. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.

We have identified an issue causing some email jobs to encounter an error when sending. We have temporarily paused LO email jobs while we investigate. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.

We have identified an issue causing some email jobs to fail during send. We have temporarily paused email jobs while we investigate. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.

We have identified an issue causing some email jobs to fail during send. We have temporarily paused email jobs while we investigate. Our engineers are working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates. Next update will be today 4/9/2025 at 5:00 PM EST.

We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates. Next update will be tomorrow 4/9/2025 at 8:00 AM EST.

We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates. Further updates will be provided at 2:00 PM EDT.

We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.

Our engineers are aware of an issue some customers are experiencing with ResearchPoint. Further updates will be provided at 8:00 AM EDT, 4/8/2025.

We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.

We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

When navigating in the portal, some pages will not load completely. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates.

When accessing student records via People finder in Academics users receive a "Head's up! You're in a restricted area". Please continue to reference this page for updates.

This incident has been resolved.

Some AU payouts scheduled for April 3rd, 2025 are delayed. We expect that these payouts will be processed on April 7th, 2025. We are continuing to monitor the situation closely and will provide updates as they become available.

We have identified a delay in payment disbursements on April 3rd affecting some of our customers. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

We have seen errors subside but will continue to monitor throughout the afternoon. It is possible users may intermittently see longer load times while the issue remains in this status. Next update will be at 10:00am EST on 04/05/2025.

We have seen errors subside but will continue to monitor throughout the afternoon. It is possible users may intermittently see longer load times while the issue remains in this status.

We are aware of an issue where users may encounter an error when attempting to launch Database View. Errors may include "Could not load." Engineers are currently investigating.

An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

This incident has been resolved.

We have identified an issue impacting some of our customers, causing 502 errors when attempting to reset passwords. Our engineers are diagnosing the event and working to resolve it as quickly as possible. Please continue to reference this page for updates.

We are investigating an issue impacting some of our customers. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

A subset of users are experiencing delayed loading or receive the error "Could not load error message" when accessing database view or the files folder. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

This incident has been resolved.

We have identified the cause of this issue and are working to resolve it for you as quickly as possible. Please continue to check this page for updates. The next update will be on or before 2:00 PM EDT.

A subset of customers are not currently able to login to their solutions or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

A subset of customers are receiving errors when attempting to access FTP folders or make FTP connections. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

We are continuing to investigate this issue.

We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

This incident has been resolved.

We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates.

We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.