Bizzabo

Is Bizzabo Down Right Now? Check if there is a current outage ongoing.

Bizzabo is currently Operational

Last checked from Bizzabo's official status page

Historical record of incidents for Bizzabo

Report: "Reporting Hub Errors"

Last update
identified

We are currently experiencing an issue impacting our Reporting Hub. Customers may encounter a "Trouble Loading Data" error when viewing their reports. This issue has been identified as related to an ongoing incident with Google Cloud (https://status.cloud.google.com/). We are actively monitoring the situation and will provide updates as new information becomes available. Thank you for your patience. For any additional concerns, please contact us at support@bizzabo.com.

Report: "Bizzabo Dashboard"

Last update
resolved

We're happy to report that the issue has been resolved, and everything is back to normal. We apologize for any inconvenience this may have caused and appreciate your patience while we worked to resolve the issue. Please let us know if you have any further questions or concerns.

monitoring

We have implemented a solution and are actively monitoring the situation to ensure that everything is running smoothly. We will continue to keep a close eye on things and will provide any necessary updates. Thank you for your patience and understanding.

investigating

We are getting reports of the Bizzabo Dashboard performing slowly or producing errors. Our team is currently investigating the issue and gathering all relevant information. We will provide updates as soon as possible and appreciate your patience as we work towards a resolution.

Report: "Platform instability"

Last update
resolved

We're happy to report that the issue has been resolved, and everything is back to normal. We apologize for any inconvenience this may have caused and appreciate your patience while we worked to resolve the issue. Please let us know if you have any further questions or concerns.

monitoring

We have implemented a solution and are actively monitoring the situation to ensure that everything is running smoothly. We will continue to keep a close eye on things and will provide any necessary updates. Thank you for your patience and understanding.

identified

We have identified the cause of the issue and are working on a fix. We will continue to monitor the situation and provide updates as needed. Thank you for your understanding, and please don't hesitate to reach out to support@bizzabo.com with any additional concerns

investigating

Our team is currently investigating an issue that is currently causing instability on the platform, and we are gathering all relevant information. We will provide updates as soon as possible and appreciate your patience as we work towards a resolution.

Report: "Attendee Website Access"

Last update
resolved

We're happy to report that the issue has been resolved, and everything is back to normal. We apologize for any inconvenience this may have caused and appreciate your patience while we worked to resolve the issue. Please let us know if you have any further questions or concerns.

monitoring

We have implemented a solution and are actively monitoring the situation to ensure that everything is running smoothly. We will continue to keep a close eye on things and will provide any necessary updates. Thank you for your patience and understanding.

identified

We have identified the cause of the issue and are working on a fix. We will continue to monitor the situation and provide updates as needed. Thank you for your understanding, and please don't hesitate to reach out to support@bizzabo.com with any additional concerns

investigating

We are continuing to investigate this issue.

investigating

Our team is currently investigating the issue and gathering all relevant information. We will provide updates as soon as possible and appreciate your patience as we work towards a resolution.

Report: "Ultimate Sessions 404 Error"

Last update
resolved

We're happy to report that the issue has been resolved, and everything is back to normal. We apologize for any inconvenience this may have caused and appreciate your patience while we worked to resolve the issue. Please let us know if you have any further questions or concerns.

monitoring

We have implemented a solution and are actively monitoring the situation to ensure that everything is running smoothly. We will continue to keep a close eye on things and will provide any necessary updates. Thank you for your patience and understanding.

identified

We have identified the cause of the issue and are working on a fix. We will continue to monitor the situation and provide updates as needed. Thank you for your understanding, and please don't hesitate to reach out to support@bizzabo.com with any additional concerns

investigating

Our team is currently investigating the issue and gathering all relevant information. We will provide updates as soon as possible and appreciate your patience as we work towards a resolution.

Report: "Dashboard and Event Website Connectivity"

Last update
resolved

We're happy to report that the issue has been resolved, and everything is back to normal. We apologize for any inconvenience this may have caused and appreciate your patience while we worked to resolve the issue. Please let us know if you have any further questions or concerns.

monitoring

We have implemented a solution and are actively monitoring the situation to ensure that everything is running smoothly. We will continue to keep a close eye on things and will provide any necessary updates. Thank you for your patience and understanding.

identified

We have identified the cause of the issue and are working on a fix. We will continue to monitor the situation and provide updates as needed. Thank you for your understanding, and please don't hesitate to reach out to support@bizzabo.com with any additional concerns

investigating

We are continuing to investigate this issue.

investigating

We are continuing to investigate this issue.

investigating

Our team is currently investigating the issue and gathering all relevant information. We will provide updates as soon as possible and appreciate your patience as we work towards a resolution.

Report: "Dashboard Responsiveness"

Last update
resolved

We're happy to report that the issue has been resolved, and everything is back to normal. We apologize for any inconvenience this may have caused and appreciate your patience while we worked to resolve the issue. Please let us know if you have any further questions or concerns.

monitoring

We have implemented a solution and are actively monitoring the situation to ensure that everything is running smoothly. We will continue to keep a close eye on things and will provide any necessary updates. Thank you for your patience and understanding.

identified

We have identified the cause of the issue and are working on a fix. We will continue to monitor the situation and provide updates as needed. Thank you for your understanding, and please don't hesitate to reach out to support@bizzabo.com with any additional concerns

Report: "[Incident title]"

Last update
resolved

We're happy to report that the issue has been resolved, and everything is back to normal. We apologize for any inconvenience this may have caused and appreciate your patience while we worked to resolve the issue. Please let us know if you have any further questions or concerns.

monitoring

We have implemented a solution and are actively monitoring the situation to ensure that everything is running smoothly. We will continue to keep a close eye on things and will provide any necessary updates. Thank you for your patience and understanding.

investigating

Accessing the Bizzabo Dashboard is producing an error. Our team is currently investigating the issue and gathering all relevant information. We will provide updates as soon as possible and appreciate your patience as we work towards a resolution.

Report: "Unable to load event list"

Last update
resolved

We're happy to report that the issue has been resolved, and everything is back to normal. We apologize for any inconvenience this may have caused and appreciate your patience while we worked to resolve the issue. Please let us know if you have any further questions or concerns.

monitoring

We have implemented a solution and are actively monitoring the situation to ensure that everything is running smoothly. We will continue to keep a close eye on things and will provide any necessary updates. Thank you for your patience and understanding.

identified

We have identified the cause of the issue that is currently not allowing organizers to view their event list. At this time, organizers are able to load into a specific event if they have their event ID. The same API that is used to load event lists are connected to the mobile app, therefore, there is a chance the mobile app will not load. We are currently working on a fix. We will continue to monitor the situation and provide updates as needed. Thank you for your understanding, and please don't hesitate to reach out to support@bizzabo.com with any additional concerns.

Report: "Duplicating Events - Resolved"

Last update
resolved

We're happy to report that the issue has been resolved, and everything is back to normal. We apologize for any inconvenience this may have caused and appreciate your patience while we worked to resolve the issue. Please let us know if you have any further questions or concerns.

monitoring

We have implemented a solution to resolve the stalled attempts to duplicate events and are actively monitoring the situation to ensure everything runs smoothly. We will keep a close eye on things and provide any necessary updates. Thank you for your patience and understanding.

investigating

Our team is currently investigating the issue and gathering all relevant information. We will provide updates as soon as possible and appreciate your patience as we work towards a resolution.

Report: "UserProflle issue"

Last update
resolved

We're pleased to announce that the recent service interruption affecting our website and Venue app has been fully resolved! Following successful implementation of a fix and thorough monitoring, we can confirm that the platform is now operating as expected. We understand the inconvenience caused and appreciate your patience and understanding throughout this process. We remain committed to delivering a reliable and seamless experience. Thank you for your continued support.

monitoring

following the service interruption that impacted our website and Venue app, we're happy to confirm that a fix has been successfully implemented. Our technical team pinpointed the issue within our database and worked diligently to resolve it. Currently, we've transitioned to a close monitoring phase to ensure the implemented fix maintains stability and the platform behaves as expected. We'll continue to monitor the situation closely and provide further updates if necessary. Thank you for your continued patience and support

monitoring

.

identified

We're aware of a current issue affecting both our website and Venue app. We understand this disrupts your experience, and we sincerely apologize for any inconvenience caused. Our technical team has pinpointed the cause within our database and is actively working on a solution. While we can't yet provide a specific timeframe for resolution, we're committed to restoring full functionality as quickly as possible. We'll keep you informed through updates on this channel. Rest assured, your data remains secure throughout this process. Thank you for your patience and understanding as we prioritize a swift resolution.

Report: "The Bizzabo organizer dashboard is down."

Last update
resolved

We're happy to report that the issue has been resolved, and everything is back to normal. We apologize for any inconvenience this may have caused and appreciate your patience while we worked to resolve the issue. Please let us know if you have any further questions or concerns.

investigating

Our team is currently investigating the issue and gathering all relevant information. We will provide updates as soon as possible and appreciate your patience as we work towards a resolution.

Report: "Disruption to Organizer Dashboard"

Last update
resolved

We're happy to report that the issue has been resolved, and everything is back to normal. We apologize for any inconvenience this may have caused and appreciate your patience while we worked to resolve the issue. Please let us know if you have any further questions or concerns.

monitoring

We have implemented a solution and are actively monitoring the situation to ensure that everything is running smoothly. We will continue to keep a close eye on things and will provide any necessary updates. Thank you for your patience and understanding.

identified

We have identified the cause of the issue and are working on a fix. We will continue to monitor the situation and provide updates as needed. Thank you for your understanding, and please don't hesitate to reach out to support@bizzabo.com with any additional concerns.

investigating

We are receiving reports of platform-wide issues with the Bizzabo Organizer Dashboard. The team is investigating.

Report: "Attendee Website Access"

Last update
resolved

We're happy to report that the issue has been resolved, and everything is back to normal. We apologize for any inconvenience this may have caused and appreciate your patience while we worked to resolve the issue. Please let us know if you have any further questions or concerns.

monitoring

A fix has been implemented, and we are monitoring the results.

identified

We have identified the cause of the issue and are working on a fix. We will continue to monitor the situation and provide updates as needed. Thank you for your understanding, and please don't hesitate to reach out to support@bizzabo.com with any additional concerns

investigating

We are aware that event websites are not available to attendees. Our team is currently investigating the issue and gathering all relevant information. We will provide updates as soon as possible and appreciate your patience as we work toward a resolution.

Report: "Website timeouts"

Last update
resolved

R&D has resolved the issue. We are very sorry for any inconvenience this may have caused. We will provide a Root Cause Analysis to all open tickets and make it available to account managers for customer distribution. Please open a ticket with Customer Care if we can help you further.

identified

Our R&D team has identified an issue where some websites are intermittently timing out and returning a 504 or 400 error. They are currently implementing a solution and expect this to be resolved shortly. We will provide progress updates as they become available.

Report: "Registration, Contacts, Emails, and Organizer Dashboard"

Last update
resolved

As all contacts have been loaded and emails are being sent, we are marking this issue as resolved. We will be providing an RCA in the coming days which will be attached to all open tickets and provided to all account managers for distribution.

monitoring

R&D had provided the fix to the issue. No data was lost during this event, but there was a delay in creating contacts from registrations and subsequent emails that go out post-registration. We will keep this incident status as "Monitoring" until all data has been caught up.

identified

Our R&D Team has identified the issue and is working on a resolution. We will let you know as we make progress.

investigating

We are investigating latency reports around Registration, Contacts, Emails, and the Organizer Dashboard on our platform. Our R&D team is looking into this now, and we will provide an update once the issue has been identified.

Report: "Disruption to scheduled email campaigns"

Last update
resolved

This issue has been resolved. Full functionality has been restored to scheduled email campaigns. Please reach out to our Customer Care team at support@bizzabo.com if any questions arise.

monitoring

Our Engineering team has released the fix for the issue. We are monitoring the results.

identified

Our Engineering team has identified the issue regarding the disruption to scheduled email campaigns, and they are working to implement a resolution, which should be released on Tuesday. If you have a need to send scheduled campaigns prior to that, please reach out to the Customer Care Team.

investigating

We are currently investigating an issue with scheduled email campaigns. Our Engineering Teams are working to resolve the issue.

Report: "The reporting hub on Bizzabo dashboard is not accessible - RESOLVED"

Last update
resolved

This issue has been resolved with reporting now available.

identified

Looker is currently experiencing issues; hence Bizzabo reporting is temporarily inaccessible. Our customers' account data is not affected.

Report: "Phone access to Customer Care Team is disrupted"

Last update
resolved

We have resolved this issue, and phone support is functioning properly!

investigating

The phone service to the Bizzabo Customer Care Team (formerly known as Customer Support) is not allowing calls to come through. We are working with our 3rd party vendors to investigate and resolve this issue.

Report: "Delays with Registration Identified"

Last update
resolved

This incident has been resolved.

identified

We are continuing to work on a fix for this issue.

identified

A carry-over from our prior event, we have identified a slight delay in processing registrations on the platform. We have made the needed changes, and the service is returning to normal. We will set this to a "Monitoring" status for now and will report back once the incident is fully resolved.

Report: "Platform is down"

Last update
resolved

This incident has been resolved. Access to the Bizzabo dashboard and websites is fully restored.

monitoring

Access to the Bizzabo platform has been restored. We're monitoring the results.

identified

Our R&D team has identified the issue and is working diligently to mitigate it and restore access to the Bizzabo platform. We appreciate your patience while we work to resolve the incident.

identified

Our team identified the issue and is working diligently to mitigate it and restore access to the Bizzabo platform.

investigating

We are currently experiencing a platform-wide issue that is affecting access to all backend dashboards. Our R&D team is actively investigating the issue and working on a fix to resolve the issue as quickly as possible.

Report: "Platform is down"

Last update
resolved

Our R&D Team identified and resolved the issues that caused the platform outage. Please open a ticket with our Customer Care Team at support@bizzabo.com if you have questions or need further support.

monitoring

A fix has been implemented and our R&D team is monitoring the system to ensure stability.

investigating

We are continuing to investigate this issue.

investigating

We are currently experiencing a platform-wide issue that is affecting access to all backend dashboards. Our R&D team is actively investigating the issue and working on a fix to resolve the issue as quickly as possible.

Report: "Dashboard Latency & Registration Delays"

Last update
resolved

This incident has been resolved.

monitoring

We appreciate your patience as we worked to identify the root cause and scope of changes needed to address the reported issues around the delays in email delivery and the accessibility of some dashboards. We are pleased to announce that the root cause of the issue has been identified and addressed. Dashboard performance is normal and the delays in email delivery are improving as the queued messages are now being delivered. We will keep this incident in a "Monitoring" state until we have a complete resolution.

investigating

We are currently working to resolve an issue which is creating delays in processing registrations and accessing dashboards. We can confirm no data is being lost, but we are working quickly to remedy the delays we are seeing related to registrations showing up in the platform, confirmation emails being sent, and dashboards loading. We will update again as soon as we have more information to share.

Report: "Dynamic free (RSVP) events cannot be created"

Last update
resolved

This incident has been resolved. The functionality for creating RSVP events is up and running. Please reach out to our support team at support@bizzabo.com if any questions arise.

monitoring

Our engineers have released the fix for the issue. We are monitoring the results.

identified

We are currently experiencing an issue when creating new RSVP (free) events. Our engineers have identified the root cause and are working on fixing the problem. We apologize for the temporary inconvenience.

Report: "Magic Links resulting in a 404 error"

Last update
resolved

Our R&D Team identified and resolved the issues regarding Magic Links resulting in a 404 error. Please open a ticket with our support team at support@bizzabo.com if you have questions or need further support.

Report: "Onsite Command Application Incident"

Last update
resolved

The Bizzabo R&D Team identified and resolved the issue with our Onsite Command Application. We will provide a Root Cause Analysis for this incident. Please open a ticket with our support team if you have questions or need further support.

investigating

Our R&D team is currently investigating an issue with some services provided through our Onsite Command Application. We are seeing issues with syncing and checking in/out of sessions within the application. We will provide continual updates as we investigate and identify the root cause. Please open a ticket with our support team if you have any questions or need support.

Report: "All agenda items on the dashboard are not accessible"

Last update
resolved

The incident has been resolved. We appreciate your patience!

monitoring

The engineering team has released the fix for the problem. We are monitoring the results.

identified

We have identified a system-wide issue with Agenda items on the organizer dashboard. We are working on releasing a fix at the moment. We’ll share another update shortly.

Report: "Event website latency and page timeouts"

Last update
resolved

We are marking this issue as resolved and will provide an RCA for this event. We apologize for the disruption this caused and certainly appreciate your patience as we worked through this issue.

monitoring

Our engineering teams have brought about stability to the platform and latency and timeouts have ceased. We are setting this status to "Monitoring" as we continue to observe platform performance. Please reach out to our support team is we can be of further assistance.

investigating

We are currently investigating dashboard latency and page timeouts on the Bizzabo site. Our engineering teams are currently working on identifying the root cause. If you need any assistance, please reach out to Bizzabo Support via chat or email.

Report: "Errors when accessing dashboard pages"

Last update
resolved

Our engineering team has resolved the issue and dashboard pages should be accessible. We appreciate your patience as we worked to resolve these intermittent errors. We will be issuing an RCA for this incident. If you need further assistance please reach out to the Bizzabo Support Team.

investigating

Our engineering team is investigating intermittent errors when accessing pages on the Bizzabo dashboard.

Report: "Agenda Sessions Not Loading On Backend and Frontend"

Last update
resolved

This incident has been resolved. If you face any issues please contact support@bizzabo.com.

monitoring

We have found a sub-optimal procedure happening in our backend during the scale-up processes of the agenda service. While the team investigates the issues and assesses the root cause, we are moving to manually and preemptively scale up the deployment to guarantee smooth operations at scale.

identified

Our engineering team is continuing to work on identifying the root cause of the issue. Agenda sessions are back to normal.

identified

The issue has been identified, and the Bizzabo team is working on implementing the fix.

investigating

We have identified an issue with sessions not loading both on the backend and the frontend. Bizzabo's engineering team is working to identify and resolve the issue as quickly as possible, for we understand the urgency.

Report: "Register button is missing from Registration widgets"

Last update
resolved

This incident has been confirmed as resolved, and the Register button is operating as expected. We apologize for the disruption caused.

monitoring

The fix has been implemented, and the Register button is back to functioning as expected. We are currently monitoring the results.

identified

The issue has been identified, and the engineering team is implementing the fix.

investigating

We have identified an issue with Dynamic Registration (RSVP), Classic, and Paid Registration widgets. The "register" button is not showing on all events. Bizzabo's engineering team is working to identify and resolve the issue as quickly as possible, for we understand the urgency.

investigating

We have identified an issue with Classic and Paid Registration widgets. The "register" button is not showing on all events. Bizzabo's engineering team is working to identify and resolve the issue as quickly as possible, for we understand the urgency.

Report: "Videos and images not uploading on the Website Editor"

Last update
resolved

Cloudinary has reported deploying the fix and resolving the issue.

monitoring

The issue has been identified to be on the third-party platform side, Cloudinary. They are actively working on solving the Upload Widget issue. We continue monitoring it from our side to make sure it's resolved as soon as possible.

identified

We are continuing to work on a fix for this issue.

identified

We have identified an issue with uploading images and videos on the Website Editor. The uploads are currently being blocked by our CORs policy. Bizzabo's engineering team is working to identify and resolve the issue.

Report: "Registration Page not Loading"

Last update
resolved

We are marking this as resolved. If you are experiencing any further issues with registration or would like assistance on any other topic, please open a ticket with Bizzabo Support.

monitoring

Bizzabo's engineering team has identified the root cause and made necessary changes to resolve this issue. The registration pages are now loading as expected. We will be monitoring this incident to confirm, then marking it as resolved.

investigating

We are investigating an issue with classic registration where the registration page is not loading. Our engineering teams are working on this issue currently.

Report: "Registration Page not Loading"

Last update
resolved

We are marking this as resolved. If you are experiencing any further issues with registration or would like assistance on any other topic, please open a ticket with Bizzabo Support!

monitoring

Bizzabo's engineering team has identified the root cause and made necessary changes to resolve this issue. The registration pages are now loading as expected. We will be monitoring this incident to confirm, then marking it as resolved.

identified

We have identified an issue with classic registration where the registration page is not loading. Our engineering teams are working on this issue currently.

Report: "The Venue is experiencing temporary issues"

Last update
resolved

We're pleased to report that we have the all-clear, and all functionality is now restored. The Venue is up and running. We apologize for the inconvenience this may have caused you.

monitoring

Our team has identified and fixed the issue. We are still monitoring the system to ensure all functionality is restored. We appreciate your patience.

investigating

We are receiving reports of service disruption, and the Venue services may not be accessible. Our R&D team is actively investigating the issue. Thank you for being so patient, and sorry for the disruption. We will send an additional update within 15 minutes.

Report: "Errant Email Message Notification"

Last update
resolved

On June 7 and June 9 you may have received an errant email message that originated from an event powered by the Bizzabo platform. We conducted a review and ruled out any possibility of data or security compromise.

Report: "Latency Issues with registration"

Last update
resolved

We have identified and resolved this issue. We apologize for any inconvenience this may have caused. Should you have any questions or need further help, please reach out to Bizzabo Support.

monitoring

We have addressed an issue that created a data backlog which resulted in latency with the delivery of registration confirmation emails. The issue has been addressed by our R&D (Engineering) team and is being monitored. No data was lost during this event, and the data backlog is catching up with a full recovery to be within the next few hours. We will continue to monitor the queue and report back as "Resolved" once we show a full recovery of the data flow.

Report: "Multiple Registration Confirmation Emails"

Last update
resolved

We have identified and resolved this issue. We apologize for any inconvenience this may have caused. Should you have any questions or need further help, please reach out to Bizzabo Support.

investigating

We are currently looking into the cause for multiple confirmation emails being sent with each registration. Please reach out to Bizzabo Support for assistance.

Report: "Temporary Data Delays within Agenda Analytics, Engagement Tools and Insights Tab"

Last update
resolved

Thank you for your patience as we restored data to our Agenda, Insights, and Engagement Tools pages. All data has been restored and we are marking this issue as Resolved. Should you need any further assistance or have questions about this event, please reach out to Bizzabo Support.

identified

As we work on the final steps to bring all data collected between 27 April and 1 May into view within our Agenda, Insights, and Engagement Tools, all data collected from today onward will appear correctly within the Bizzabo site. We will provide another update once all data visibility has been restored. We apologize for the inconvenience this has caused. Should you need any assistance, or have additional questions, please reach out to Bizzabo Support!

identified

We are aware of, and addressing since the 27th of April, issues within the Agenda Analytics, Engagement Tools, and the Insights tab that are causing temporary delays in accessing data. Please be assured that your data hasn’t been lost. The issue is with the transmission of data to the tool that creates the display. Once connectivity of this tool is restored your data will populate. We apologize for the inconvenience and disruption to your reporting data. We will update you here once the service is restored.

Report: "Service Degradation - Dashboard Latency & Registration Delays"

Last update
resolved

We appreciate your patience as we worked through this incident and apologize for the inconvenience it caused. We are marking this issue as resolved. Should you have any questions or need additional assistance, please reach out to Bizzabo Support. A formal Root Cause Analysis is being worked on and once ready, will be available via Bizzabo Support or your Customer Success Manager.

monitoring

We are continuing to monitor for any further issues.

monitoring

With the successful maintenance window complete, we are setting this status to "Monitoring" until the system processes the items that were generated during the maintenance window. This may take several hours and we will mark this Resolved once this is caught up.

identified

To fully address the latency issues we have been experiencing, we will need to implement a window for platform maintenance, beginning Saturday, 4/23, at 10 pm EST, until Sunday, 4/24, at 5 pm EST. During this time, the Bizzabo platform will be partially unavailable and both the dashboard and registration will not be functional. We apologize for any inconvenience this may cause. Should you need any assistance or information around this maintenance event, please reach out to Bizzabo Support.

identified

We continue to work with our engineering team to provide both a comprehensive timeline for resolution, as well as a clear outline of the expected impact on product functionality during that process. A formal letter will be emailed to all users, with an update posted here once it is ready. Your continued patience is greatly appreciated as we work to bring about both a full resolution and detailed communication around next steps.

identified

Our Engineering team has identified a path forward to resolve the latency issues. We are finalizing the details of the plan and will communicate them tomorrow morning. We apologize for the delay in sharing out the full plan, but we are working diligently to ensure that we resolve every possible iteration of this issue. Once we have finalized all details of the steps we will take, we will communicate them here by tomorrow morning (EST).

investigating

R&D continues to work on immediate improvements to the current dashboard latency, and are working on several options to bring about a full remedy to this incident. A detailed update will be posted by the end of the day.

investigating

We are continuing to investigate latency impacting dashboards, registrations, and post-registration actions (specifically the receipt of confirmation emails). We will provide additional updates as they become available.

investigating

In order to mitigate the current latency issues, we’ve temporarily disabled a capability in your Event Experience OS. The report tiles on dashboards will be turned off, but those found under “Analytics” will not be affected. We will restore these services as quickly as possible. If you have any questions, please open a ticket with Bizzabo Support.

investigating

We are investigating reports of latency which is primarily impacting organizer dashboards. We will update on our progress as soon as possible.

Report: "Service Degradation - Delays in processing registrations and accessing dashboards"

Last update
resolved

R&D continues to monitor the performance gains from changes made to the platform yesterday. Since those changes were made, we have not seen the recurrence of any data queueing which resulted in the latency issues experienced this week. Our monitoring of system performance is ongoing and we will mark this as resolved. We appreciate your patience as we’ve worked to remedy this incident. If there is anything we can do to address this issue or any other, please open a ticket with our support team.

monitoring

Our R&D team has worked through the night to address the latency issues experienced on our platform. They have been able to resolve the latency currently. We will keep this incident in a "Monitoring" state through today, and will provide an update by the close of business (EST) as to this being resolved. Thank you again for your patience.

monitoring

We appreciate your patience over the past 24 hours as we worked to identify the root cause and scope of changes needed to address the reported issues around latency and overall dashboard performance. We are pleased to announce that the root cause of the issue has been identified, latency has been reduced without any data loss, and we are implementing changes to eliminate this issue over the next few days. We will keep this incident in a "Monitoring" state until we have a full resolution.

investigating

We are continuing to investigate the delays in processing and accessing various areas of the platform. There is no loss of data, all registrations and confirmation emails will be processed once we have resolved this issue. We appreciate your patience, and will update again more information is available.

investigating

We are currently working to resolve an issue which is creating delays in processing registrations and accessing dashboards. We can confirm no data is being lost, but we are working quickly to remedy the delays we are seeing related to registrations showing up in the platform, confirmation emails being sent, and dashboards loading. We will update again as soon as we have more information to share.

Report: "Service Degradation - Organizer Dashboards"

Last update
resolved

This incident has been resolved.

monitoring

We have released a fix to address the increased latency and are now monitoring for additional issues. Thank you for your patience.

investigating

Our team is still actively investigating the latency being observed in dashboards and working to mitigate the impacts to other areas of the product. We appreciate your patience as we continue to work towards resolution.

investigating

We are continuing to investigate this issue and working to decrease the latency observed in dashboards. We will continue to update every 30 minutes - thank you in advance for your patience.

investigating

We are currently investigating issues around speed and performance in our dashboards. We will update again within 30 minutes.

Report: "Monitoring Reports of Delayed Ticket Assignments"

Last update
resolved

We have concluded our monitoring period and can confirm ticket assignments and confirmation emails are processing as expected.

monitoring

We're monitoring our systems after changes were made in order to address reports of delays in assigning tickets and sending confirmation emails. We are not seeing any system-wide issues currently, and will update when we've concluded our monitoring period.

Report: "Service Degradation - Ticketing & Confirmation Emails"

Last update
resolved

This issue has been resolved, registrations and confirmation emails are now processing as expected. Thank you again for your patience as we worked to address this issue.

monitoring

We are processing the queue of delayed registrations and confirmation emails. We are seeing steady progress and will update once more when the queue has finished processing and we mark the issue as closed. Thank you again for your patience.

identified

We have identified the source of the issue and the backlog of registrations and confirmation emails is now being processed.

investigating

Thanks for your patience as we've been working to resolve this issue. We are still in the process of addressing it, but we can confirm that no data has been lost. All registration data and corresponding confirmation emails will be processed as soon as the team resolves the current issue. Thank you again for bearing with us, and we'll have more updates to share soon.

investigating

We're currently investigating an issue related to the issuing of tickets and sending of registration confirmation emails. We are seeing delays in both of these processes, but our team is working to resolve this urgently and we will update again ASAP.

Report: "Degraded Performance - Event Websites"

Last update
resolved

This issue has been resolved. Thank you again for your patience.

monitoring

We've implemented a fix and are now monitoring to ensure this issue is resolved. Thank you again for your patience, and we will update once more when we close the issue.

identified

We have identified the issue causing event websites to be intermittently unavailable and are working to resolve it as quickly as possible. Another update will follow within 30 minutes. Thank you for your patience.

investigating

We are currently investigating reports of intermittent issues related to accessing event websites. We will update here within 30 minutes.

Report: "Service Disruption - Registration"

Last update
resolved

This issue has been resolved. All data was preserved and registration confirmation emails are now being sent out. Thank you for your patience while we addressed this issue.

monitoring

We have released a fix and are monitoring the results now. We will update again when our monitoring period has concluded.

investigating

We are still actively investigating the issue and are working to resolve as quickly as possible. We apologize for the disruption this is causing and will continue to update every 30 minutes until we've reached a resolution.

investigating

We are continuing to investigate the issue surrounding ticketing & confirmation emails. We will continue to update every 30 minutes until we've reached a resolution.

investigating

We are currently investigating an issue around creating & issuing tickets post-registration. This issue is also impacting post-registration confirmation emails being delivered. We will update within 30 minutes.

Report: "Service Disruption - Organizer Dashboards & Event Websites"

Last update
resolved

This issue has been resolved. We will share a root cause analysis as soon as possible. Please reach out to support@bizzabo.com if you have additional questions.

monitoring

All services are now operational and we are monitoring for any additional issues. We will update again when our monitoring has concluded.

identified

We are still working to apply a fix to the issues we have identified - we will update again ASAP.

identified

We have identified an issue impacting the availability of our dashboards and event websites and we are working to resolve as quickly as possible. We will update as soon as the fix has been deployed.

Report: "Service Degradation - Platform Slowness"

Last update
resolved

This incident has been resolved.

monitoring

Our team has rolled out a fix to the issue and the service has been restored. We are continuing to monitor the system. If you are still having troubles, please contact us at support@bizzabo.com

identified

Our team is still working to resolve the issue. We have all hands on-deck working on a solution. We’ll share more news as soon as we will have an update.

investigating

We are currently experiencing a service degradation in our Email deliverability, both Scheduled and Automated. Our R&D team is working to identify the root cause and implement a solution. We will send an additional update as soon as we well have any news.

Report: "Degraded Performance - Dashboards"

Last update
resolved

This incident has been resolved.

monitoring

The system recovered from this temporary degraded service. Thank you for your patience.

investigating

We are currently experiencing slow loading times for account dashboards and are actively investigating this issue. Please note that this is not affecting any live event websites or agendas, nor is it impacting attendees' ability to join sessions or view on-demand content. We will update as soon as possible.

Report: "Degraded Performance - Agenda"

Last update
resolved

We're pleased to report that we have the all clear, and all functionality is now restored. Thanks so much for bearing with us in the meantime.

monitoring

We've implemented a fix for this issue and are continuing to monitor the results. We apologize for the interruption with our Agenda services.

identified

The source of the issue affecting the editing of agenda sessions has been identified and we are working with our partner Kaltura to address as quickly as possible. We will update again shortly.

investigating

We are currently experiencing issues saving changes to the agenda. This issue is only affecting sessions which are set up to use Interact. Stream sessions are unaffected. We are actively investigating the matter and will update as soon as possible.

Report: "Service Degradation"

Last update
resolved

We're pleased to report that we have the all-clear, and all functionality is now restored. Thanks so much for bearing with us in the meantime.

monitoring

Event websites are now stable and we are monitoring for additional issues. Thanks for your patience.

identified

We are currently experiencing a service degradation and some of the platform components may not be accessible. Our R&D team is working to identify the root cause and implement a solution. We will send an additional update as soon as we have any news on the issue.