Is Bitso Down Right Now? Check if there is a current outage ongoing.

Users might face web login intermittence due to Captcha issue. The issue originates from an ongoing issue from google end (https://status.cloud.google.com/). It will working fine once google's issue is resolved. Sorry for the inconvenience!

Crypto withdrawals are currently delayed due to an ongoing issue with our provider. This does not impact BTC, BCH, LTC, and XRP withdrawals. Our engineering team is working with our provider to resolve this as soon as possible.

We are currently investigating with our provider inconveniences both with ARS deposits and withdrawals. We apologize for the inconvenience. We will keep you updated. If you need further assistance, please contact our Customer Support team at https://support.bitso.com/. ------------------- Actualmente estamos investigando con nuestro proveedor inconvenientes relacionados con los depósitos y retiros de ARS. Disculpe las molestias. Los mantendremos informados. Si necesita ayuda adicional, por favor, contacta a nuestro equipo de Soporte al Cliente en https://support.bitso.com/.

This incident has been resolved.

Our provider implemented a fix and we see new deposits being successfully processed. We continue monitoring the performance closely. ---------------------------- Nuestro proveedor implementó una solución y vemos que los nuevos depósitos se procesan correctamente. Seguimos monitoreando de cerca el rendimiento.

One of our providers is experiencing intermittencies on their services impacting ARS deposits. Our engineering team is working alongside our provider to have this resolved as soon as possible. We appreciate your patience and understanding. Rest assured, your funds remain secure at all times. We will keep you updated as soon as the issue is resolved. ---------------------------- Uno de nuestros proveedores está experimentando intermitencias en sus servicios que afectan los depósitos en pesos argentinos (ARS). Nuestro equipo de ingeniería está trabajando junto con nuestro proveedor para resolver el inconveniente lo antes posible. Agradecemos su paciencia y comprensión. Tenga la seguridad de que sus fondos estarán seguros en todo momento. Los mantendremos informados en cuanto se resuelva el problema.

This incident has been resolved.

Our provider implemented a fix and we see new deposits being successfully processed. We continue monitoring the performance closely.----------------------------Nuestro proveedor implementó una solución y vemos que los nuevos depósitos se procesan correctamente. Seguimos monitoreando de cerca el rendimiento.

One of our providers is experiencing intermittencies on their services impacting ARS deposits. Our engineering team is working alongside our provider to have this resolved as soon as possible.We appreciate your patience and understanding.Rest assured, your funds remain secure at all times.We will keep you updated as soon as the issue is resolved.----------------------------Uno de nuestros proveedores está experimentando intermitencias en sus servicios que afectan los depósitos en pesos argentinos (ARS). Nuestro equipo de ingeniería está trabajando junto con nuestro proveedor para resolver el inconveniente lo antes posible.Agradecemos su paciencia y comprensión.Tenga la seguridad de que sus fondos estarán seguros en todo momento.Los mantendremos informados en cuanto se resuelva el problema.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

One of our service providers will conduct scheduled maintenance on Jun 4th, from 02:00 to 06:00 ART. During this time, you may experience service degradation or temporary interruptions in our Argentinian pesos (ARS) deposit and withdrawal services.We apologize for any inconvenience this may cause and appreciate your understanding. We recommend planning your transactions to avoid any disruptions.Rest assured that your funds will remain secure at all times.If you require any further assistance, do not hesitate to contact our Customer Support team at https://support.bitso.com.-----------------------------Uno de nuestros proveedores realizará tareas de mantenimiento programadas el 04 de junio, desde las 02:00 hasta las 06:00 ART. Durante este período, es posible que experimentes interrupciones o degradación en nuestros servicios de depósitos y retiros en pesos argentinos (ARS).Lamentamos cualquier inconveniente que esto pueda ocasionar y agradecemos tu comprensión. Te recomendamos planificar tus transacciones con anticipación para evitar posibles interrupciones.Tus fondos permanecerán seguros en todo momento.Si requieres asistencia adicional, no dudes en contactar a nuestro equipo de Atención a Clientes en https://support.bitso.com.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

On May 30th, starting at 17:00 UTC, the Hedera Mainnet Blockchain will perform an upgrade that is expected to last 1 hour. During this period, HBAR deposits and withdrawals over the Hedera network will be temporarily disabled.Please plan your transactions accordingly to avoid the disruption.Rest assured that your funds remain secure at all times.If you need further assistance, please reach out to our Customer Support team at https://support.bitso.com/------------------------------------------------------------------El 30 de mayo, comenzando a las 11:00 MXT | 12:00 COT | 14:00 ART, Hedera llevará a cabo una actualización en su red principal con una duración estimada de 1 hora. Durante este periodo, los depósitos y retiros de HBAR en la red Hedera estarán temporalmente deshabilitados.Por favor, planifica tus transacciones con anticipación para evitar las interrupciones.Ten la seguridad de que tus fondos permanecerán seguros en todo momento.Si necesita ayuda o tiene alguna consulta, comuníquese con nuestro equipo de soporte en https://support.bitso.com/------------------------------------------------------------------No dia 30 de maio, começando às 14:00 BRT, a rede principal Hedera realizará uma atualização que levará aproximadamente 1 hora. Durante esse período, os depósitos e saques de HBAR na rede Hedera serão desativados.Por favor, planeje suas transações com antecedência para evitar as interrupções.Para sua tranquilidade, lembramos que seus fundos permanecem seguros a todo momento.Caso precise de qualquer assistência, entre em contato com nossa equipe de Suporte ao Cliente em https://support.bitso.com/

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We will be performing general maintenance on May 30th, starting at 06:00 UTC, with an estimated duration of 2 hours. During this time, you may experience minor delays or temporary service degradation.We apologize for any inconvenience this may cause and appreciate your understanding. We recommend planning your transactions accordingly to minimize any potential impact.Rest assured, your funds will remain secure at all times.If you need further assistance, please contact our Customer Support team at https://support.bitso.com/-----------------------------------Estaremos realizando un mantenimiento general, comenzando el 30 de mayo comenzando a las 00:00 MXT | 01:00 COT | 03:00 ART con una duración estimada de 2 horas. Durante este periodo, podrías experimentar ligeros retrasos o una degradación temporal de los servicios.Lamentamos cualquier inconveniente que esto pueda causar y agradecemos tu comprensión. Te recomendamos planificar tus transacciones con anticipación para minimizar cualquier posible impacto.Ten la seguridad de que tus fondos permanecerán seguros en todo momento.Si necesitas ayuda adicional, por favor contacta a nuestro equipo de Soporte al Cliente en https://support.bitso.com/-----------------------------------Realizaremos uma manutenção geral no dia 30 de maio, com início às 03:00 BRT e duração estimada de 2 horas. Durante esse período, você poderá perceber pequenos atrasos ou degradação temporária no serviço.Pedimos desculpas por qualquer inconveniente que isso possa causar e agradecemos a sua compreensão. Recomendamos que você planeje suas transações com antecedência para minimizar qualquer impacto.Fique tranquilo, seus fundos permanecerão seguros em todos os momentos.Se precisar de mais assistência, entre em contato com nossa equipe de Suporte ao Cliente em https://support.bitso.com/

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We will be performing a maintenance of our Lightning infrastructure on May 29th from 01:00 to 02:00 UTC. During this period, both BTC deposits and withdrawals via Lightning network will be temporarily disabled.We apologize for any inconvenience this may cause. Please plan your transactions accordingly to avoid service disruption. Rest assured that your funds remain secure at all times.If you need further assistance, please reach out to our Customer Support team at https://support.bitso.com/----------------------------Llevaremos a cabo un mantenimiento en la infraestructura de Lightning el 28 de mayo, comenzando a las 19:00 MXT | 20:00 COT | 22:00 ART y con una duración estimada de 1 hora. Durante este periodo, tanto los depósitos como retiros de BTC a través de la red Lightning estarán temporalmente deshabilitados.Disculpa las molestias que esto pueda ocasionar. Sugerimos planear tus transacciones con anticipación para evitar interrupciones en el servicio. Tus fondos permanecerán seguros en todo momento.Para más información o ayuda, contáctanos a través de nuestro equipo de Atención al Cliente en https://support.bitso.com/----------------------------Realizaremos uma manutenção em nossa infraestrutura de Lightning no dia 28 de maio, das 22:00 às 23:00 BRT. Durante esse período, depósitos e saques de BTC via Lightning Network estarão temporariamente desativados.Pedimos desculpas por qualquer inconveniente que isso possa causar. Recomendamos que você planeje suas transações com antecedência para evitar interrupções no serviço. Seus fundos permanecerão seguros em todos os momentos.Se precisar de mais assistência, entre em contato com nossa equipe de Suporte ao Cliente em https://support.bitso.com

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are experiencing delays on completing withdrawals for MXN. Our engineering team is already working to restore the service at the earliest. We apologize for the inconveniences. --------------------------------------- Se observa demoras para completar retiros de MXN. Nuestro equipo de ingeniería se encuentra trabajando para restaurar el servicio a la brevedad. Disculpe las molestias.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are experiencing delays on completing withdrawals for MXN. Our engineering team is already working to restore the service at the earliest.We apologize for the inconveniences.---------------------------------------Se observa demoras para completar retiros de MXN. Nuestro equipo de ingeniería se encuentra trabajando para restaurar el servicio a la brevedad.Disculpe las molestias.

This incident has been resolved.

A fix has been implemented and we are monitoring the results. Thank you for your patience. ---------------------------- Se aplicaron medidas correctivas, estamos monitoreando los resultados. Los retiros y depósitos de MXN estan siendo completados. Agradecemos su paciencia.

We are experiencing delays on completing withdrawals for MXN. Our engineering team is already working to restore the service at the earliest. We apologize for the inconveniences. --------------------------------------- Se observa demoras para completar retiros de MXN. Nuestro equipo de ingeniería se encuentra trabajando para restaurar el servicio a la brevedad. Disculpe las molestias.

This incident has been resolved.

A fix has been implemented and we are monitoring the results. --------------- Se ha implementado una solución y estamos monitoreando los resultados.

A fix has been implemented and we are monitoring the results. --------------- Se ha implementado una solución y estamos monitoreando los resultados.

We are currently experiencing degraded performance with ARS withdrawals due to an issue with a third-party provider. Our engineering team is actively working with them to restore the service as soon as possible. We apologize for the inconvenience and appreciate your patience. ---------------------------------- Estamos experimentando degradación en los servicios de retiros en ARS debido a un problema con un proveedor externo. Nuestro equipo de ingeniería está trabajando activamente con ellos para restaurar el servicio lo antes posible. Lamentamos las molestias y agradecemos tu paciencia.

Please be advised that ADA withdrawals have been enabled. Thank you for your patience and understanding while we worked on this. If you need further assistance, please contact our Customer Support team at https://support.bitso.com/. ---------------------------------- Le informamos que se han rehabilitado los retiros de ADA. Gracias por su paciencia y comprensión mientras trabajábamos en esto. Si necesitas ayuda adicional, por favor contacta a nuestro equipo de Soporte al Cliente en https://support.bitso.com/. ---------------------------------- Informamos que os saques da ADA foram habilitados. Agradecemos sua paciência e compreensão enquanto trabalhávamos nisso. Se precisar de mais assistência, entre em contato com nossa equipe de Suporte ao Cliente em https://support.bitso.com/.

Please be advised that ADA (Cardano) withdrawals are temporarily disabled due to an ongoing issue. We are actively working to resolve the matter and will provide updates as soon as they become available. Rest assured, your funds remain safe and secure at all times. ---------------------------------- Le informamos que los retiros de ADA (Cardano) se encuentran temporalmente deshabilitados debido a un problema en curso. Estamos trabajando activamente para resolverlo y le mantendremos informado tan pronto como haya actualizaciones disponibles. Tenga la seguridad de que sus fondos permanecen seguros en todo momento. ---------------------------------- Informamos que os saques de ADA (Cardano) estão temporariamente desativados devido a um problema em andamento. Estamos trabalhando ativamente para resolvê-lo e forneceremos atualizações assim que estiverem disponíveis. Fique tranquilo, seus fundos permanecem seguros o tempo todo.

This incident has been resolved.

A fix has been implemented, we are monitoring the results. ---------------- Se ha implementado una solución, estamos monitoreando los resultados. ---------------- Uma correção foi implementada, estamos monitorando os resultados.

We are currently experiencing a degraded performance on USD deposits via Payoneer. Our engineering team is working alongside Payoneer to implement a fix. We apologize for the inconveniences caused. For further assistance, please reach out to our Customer Support team at https://support.bitso.com/ --------------------------------------------------------------- Nos encontramos experimentando una performance degradada en los depósitos de USD vía Payoneer. Nuestro equipo de ingeniería está trabajando en conjunto con Payoneer para resolver la situación. De antemano, nos disculpamos por los inconvenientes ocasionados. Si precisa asistencia, comuníquese con nuestro equipo de soporte en https://support.bitso.com/

This incident has been resolved.

We have identified an issue with TON withdrawals and disabled them temporarily while we implement a fix. An update will be shared once we have more information. We apologize for the inconvenience. Rest assured, your funds remain safe and secure at all times.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently experiencing issues with multiple withdrawal services BTC,LTC,BCH & XRP. Our engineering team is actively working to resolve the problem. We apologize for the inconvenience and appreciate your patience. ---------------- Estamos experimentando problemas con varios servicios de retiro BTC,LTC,BCH & XRP. Nuestro equipo de ingeniería ya está trabajando activamente para resolverlo. Disculpa las molestias, agradecemos tu paciencia. ---------------- Estamos enfrentando problemas com vários serviços de saque BTC,LTC,BCH & XRP. Nossa equipe de engenharia já está trabalhando ativamente para resolver a situação. Pedimos desculpas pelo transtorno e agradecemos sua paciência.

Issue has been resolved. Please clear your browser's cache and try logging in again. You should now be able to do so without any issues.

We have identified that the issue was caused by a third-party provider currently experiencing service disruptions. We have implemented a fix to restore our service. Please clear your browser's cache and try logging in again. You should now be able to do so without any issues. If you require further assistance, please do not hesitate to contact our Customer Support team at https://support.bitso.com/. -------------------------- Hemos identificado que el problema fue causado por un proveedor externo que actualmente está experimentando interrupciones en sus servicios. Hemos implementado una solución para restablecer nuestro servicio. Solicitamos borrar la caché de su navegador e intentar iniciar sesión de nuevo. Deberían poder hacerlo sin ningún problema. Si requieren asistencia adicional, no duden en contactar a nuestro equipo de Soporte al Cliente a través de https://support.bitso.com/. -------------------------- Identificamos que o problema foi causado por um provedor terceirizado que está enfrentando interrupções em seus serviços. Implementamos uma correção para restaurar o nosso serviço. Por favor, limpe o cache do seu navegador e tente fazer login novamente. Agora, você deve conseguir acessar sem problemas. Se precisar de mais assistência, não hesite em entrar em contato com a nossa equipe de Suporte ao Cliente pelo endereço https://support.bitso.com/.

Some users are having trouble logging into the web app. Our engineering team is already working to resolve this incident as soon as possible. We apologize for the inconvenience and will keep you updated on the progress. ----------------- Algunos usuarios están teniendo problemas para iniciar sesión en la aplicación web. Nuestro equipo de ingeniería ya está trabajando para resolver este incidente lo más pronto posible. Disculpa las molestias, te estaremos informando sobre el progreso. ----------------- Alguns usuários estão enfrentando dificuldades para fazer login no aplicativo web. Nossa equipe de engenharia já está trabalhando para resolver este incidente o mais rápido possível. Pedimos desculpas pelo transtorno e manteremos você atualizado sobre o progresso.

This incident has been resolved. ARS withdrawals are flowing as usual. If you need further assistance, please reach out to our Customer Support team at https://support.bitso.com ------------------------------------ Este incidente ha sido resuelto. Los retiros en ARS están funcionando con normalidad. Si necesitas más ayuda, por favor comunícate con nuestro equipo de Atención al Cliente en https://support.bitso.com

A fix has been implemented. ARS withdrawals have been enabled again. We are monitoring the results. ------------------------------------ Se ha implementado una solución, los retiros de ARS han sido rehabilitados. Estamos monitoreando los resultados.

The withdrawals for ARS have been temporarily disabled while the provider implements a fix on their services. We are closely following up on this to ensure the service is recovered as soon as possible. --------------------- Hemos deshabilitado temporalmente los retiros de ARS mientras nuestro proveedor implementa un cambio en sus servicios. Estamos dando seguimiento a la situación para restablecer los servicios lo antes posible.

We are currently facing issues with ARS withdrawals due to a problem with a third-party provider. An update will be provided once new information is available. We apologize for the inconvenience. If you need further assistance, please reach out to our Customer Support team at https://support.bitso.com ------------------------------------ Actualmente estamos teniendo problemas con los retiros en ARS debido a un inconveniente con un proveedor externo. Te informaremos en cuanto haya nueva información disponible. Lamentamos las molestias. Si necesitas más ayuda, por favor comunícate con nuestro equipo de Atención al Cliente en https://support.bitso.com

This incident has been resolved.

One of our service provider is having issues with their systems impacting COP transactions . Our engineering team is following up trying to recover the service at the earliest. An update will be shared once new information is available, we apologize for the inconvenience. If you need further assistance, please reach out to our Customer Support team at https://support.bitso.com/ ----------------------------------------------------------------- Uno de nuestros proveedores de servicios está teniendo problemas con sus sistemas, lo que afecta a las transacciones COP. Nuestro equipo de ingenieros está intentando recuperar el servicio lo antes posible. Le informaremos en cuanto dispongamos de nueva información y le pedimos disculpas por las molestias. Si necesita más ayuda, póngase en contacto con nuestro equipo de atención al cliente en https://support.bitso.com/

The incident has been resolved, the MXN deposit button is working normally again. ---------------- El incidente ha sido resuleto, el botón para depositar MXN está funcionando con normalidad.

We have identified an issue with the "Deposit" button for MXN not displaying the account information for Android devices and the web. MXN deposits are not affected; the only problem is showing the information. Our engineering team is already reviewing this. ---------------- Hemos identificado un problema con el botón "Depositar" para MXN por el cual no se muestra la información de la cuenta en Android y Web. Los depositos de MXN no estan afectados el problema es solo al mostrar la información. Nuestro equipo de ingeniería ya está revisándolo.

This incident has been resolved.

We have identified issues with our Chat Support tool caused by the service provider. Our engineering team is following up on this to restore the service as soon as possible. We apologize for the inconvenience. As a workaround, you can open a support ticket through this link: https://support.bitso.com/hc/en-us/requests/new ------------------------------------- Hemos identificado problemas con nuestra herramienta de Soporte por Chat, causados por el proveedor del servicio. Nuestro equipo de ingeniería está trabajando en ello para restaurar el servicio lo antes posible. Disculpa las molestias. Como alternativa, puedes abrir un ticket de soporte a través de este enlace: https://support.bitso.com/hc/en-us/requests/new ------------------------------------- Identificamos problemas com nossa ferramenta de Suporte via Chat, causados pelo provedor de serviço. Nossa equipe de engenharia está trabalhando para restaurar o serviço o mais rápido possível. Pedimos desculpas pelo transtorno. Como alternativa, você pode abrir um ticket de suporte através deste link: https://support.bitso.com/hc/en-us/requests/new

This incident has been resolved. If you need further assistance, please reach out to our Customer Support team at https://support.bitso.com ------------------------------------ Este incidente ha sido resuelto. Si necesitas más ayuda, por favor comunícate con nuestro equipo de Atención al Cliente en https://support.bitso.com

ARS deposits & withdrawals service was restored by 13:16 ART. We are monitoring the performance. ------------------------------------ El servicio de depósitos y retiros en ARS fue restablecido a las 13:16 ART. Nos encontramos monitoreando su desempeño.

We are currently facing issues with ARS transactions due to a problem with a third-party provider. An update will be provided once new information is available. We apologize for the inconvenience. If you need further assistance, please reach out to our Customer Support team at https://support.bitso.com ------------------------------------ Actualmente estamos teniendo problemas con las transacciones en ARS debido a un inconveniente con un proveedor externo. Te informaremos en cuanto haya nueva información disponible. Lamentamos las molestias. Si necesitas más ayuda, por favor comunícate con nuestro equipo de Atención al Cliente en https://support.bitso.com

This incident has been resolved. New deposits from Mercado Pago, Klar, ASP Integra Opciones and ABC CAPITAL are being credited seamlessly. However, our operations team is still working on resolving all the deposits impacted by the issue. If you need further assistance, please reach out to our Customer Support team at https://support.bitso.com/ -------------------------------------------- Este incidente ha sido resuelto. Los nuevos depósitos provenientes de Mercado Pago, Klar, ASP Integra Opciones y ABC CAPITAL se están acreditando sin problemas. Sin embargo, nuestro equipo de operaciones sigue trabajando para resolver todos los depósitos afectados durante el incidente. Si necesita ayuda o tiene alguna consulta, comuníquese con nuestro equipo de soporte en https://support.bitso.com/

We have identified delays in crediting MXN deposits coming from Mercado Pago, Klar, ASP Integra Opciones and ABC CAPITAL. Our engineering team is already addressing the issue. We apologize for any inconvenience this may cause and appreciate your patience. Rest assured, your funds remain secure at all times. We will keep you updated as soon as the issue is resolved. -------------------------------------------- Hemos identificado retrasos en la acreditación de depósitos en MXN provenientes de Mercado Pago, Klar, ASP Integra Opciones y ABC CAPITAL. Nuestro equipo de ingeniería ya está trabajando en el inconveniente. Lamentamos cualquier inconveniente que esto pueda causar y agradecemos tu paciencia. Ten la seguridad de que tus fondos permanecerán seguros en todo momento. Te avisaremos en cuanto se resuelva el problema.

This incident has been resolved. If you need further assistance, please reach out to our Customer Support team at https://support.bitso.com/ ------------------- Este incidente ha sido resuelto. Si necesita ayuda o tiene alguna consulta, comuníquese con nuestro equipo de soporte en https://support.bitso.com/ ------------------- Este incidente foi resolvido. Caso precise de qualquer assistência, entre em contato com nossa equipe de Suporte ao Cliente em https://support.bitso.com/

Fiat & Crypto deposit and withdrawal services have been restored. We are monitoring the performance. ------------------- Se han restablecido los servicios de depósito y retiro de fiat y criptomonedas. Estamos monitoreando su rendimiento. ------------------- Os serviços de depósitos e saques de Fiat e Crypto foram restaurados. Estamos monitorando o desempenho.

We are currently investigating an issue impacting Fiat & Crypto deposit and withdrawal services. Rest assured, your funds remain secure at all times. We will keep you updated as soon as the issue is resolved. ------------------- Actualmente estamos investigando un problema que afecta a los servicios de depósitos y retiro de Fiat y Crypto. Ten la seguridad de que tus fondos permanecerán seguros en todo momento. Te avisaremos en cuanto se resuelva el problema. ------------------- No momento, estamos investigando um problema que afeta os depósitos e serviços de saques de moedas fiduciárias e criptomoedas. Para sua tranquilidade, lembramos que seus fundos permanecem seguros a todo momento. Vamos informar assim que o problema for resolvido.

This incident has been resolved.

We currently see new conversions flowing as expected. However, our team is still working on the balance discrepancies. If you need further assistance, please reach out to our Customer Support team at https://support.bitso.com/ ---------------------------------------------------------------- Actualmente, las nuevas conversiones fluyen según lo previsto. Sin embargo, nuestro equipo sigue trabajando en las discrepancias de saldo generadas por el inconveniente técnico. Si necesita ayuda o tiene alguna consulta, comuníquese con nuestro equipo de soporte en https://support.bitso.com/ ---------------------------------------------------------------- Atualmente, novas conversões estão fluindo conforme o esperado. No entanto, nossa equipe ainda está trabalhando nas discrepâncias de saldo geradas pelo inconveniente técnico. Caso precise de qualquer assistência, entre em contato com nossa equipe de Suporte ao Cliente em https://support.bitso.com/

We are currently investigating technical issues with conversions. Our engineering team is addressing the situation. This might lead to some balance discrepancies which will also be addressed shortly. We apologize for any inconvenience this may cause and appreciate your patience. Rest assured, your funds remain secure at all times. We will keep you updated as soon as the issue is resolved. Thank you for your understanding. ---------------------------------------------------------------- Actualmente estamos investigando problemas técnicos con las conversiones. Nuestro equipo de ingeniería está abordando la situación. Esto podría ocasionar algunas discrepancias en su saldo, que también se solucionarán en breve. Disculpen las molestias que esto pueda causar y agradecemos su paciencia. Tenga la seguridad de que sus fondos estarán seguros en todo momento. Los mantendremos informados en cuanto se resuelva el problema. Gracias por su comprensión.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

bonk, WIF & popcat withdrawal has been disabled due to an ongoing issue. It will be enabled once issue is fixed. Users fund is safe. Our engineering team is trying to fix this issue as soon as possible. Sorry for the inconvenience!

Incident has been reolved. New conversions are working fine, pending stuck conversions will be unblocked soon. Sorry for the inconvenience!

We are having issue on converion execution. Our team is working on to fix this as soon as possible.

This incident has been resolved.

We are continuing to work on a fix for this issue.

BTC, LTC, BCH withdrawals have been enabled and transactions are flowing fine. Our Team is still working on this case. At the moment, issues persist for XRP. Due to this, XRP withdrawal is temporarily disabled. We apologize for the inconvenience.

During our latest maintenance we experienced some issues, and due to these, withdrawals for Bitcoin (BTC), Bitcoin Cash (BCH), Litecoin (LTC) and XRP are temporarily disabled. Our engineers are already working on this case. We apologize for the inconvenience.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently have some delays with order processing. We have identified the cause and fix is on the way. Sorry for the inconvenice.

This incident has been resolved.

The provider has implemented a fix, and we are monitoring the results. ----------------------------------- El proveedor ha implementado una solución y estamos monitoreando los resultados. ----------------------------------- O provedor implementou uma solução e estamos monitorando os resultados.

One of our providers is currently experiencing an incident affecting their infrastructure, resulting in delays in processing BTC, LTC, and BCH transactions. Our engineering team is actively working with them to restore the service as soon as possible. We apologize for the inconvenience, but rest assured that your assets remain secure. ----------------------------------- Uno de nuestros proveedores está experimentando un incidente que afecta su infraestructura, lo que está causando retrasos en el procesamiento de transacciones de BTC, LTC y BCH. Nuestro equipo de ingeniería está trabajando activamente con ellos para restablecer el servicio lo antes posible. Lamentamos los inconvenientes y les aseguramos que sus activos permanecen seguros. ----------------------------------- Um de nossos provedores está enfrentando um incidente que afeta sua infraestrutura, causando atrasos no processamento de transações de BTC, LTC e BCH. Nossa equipe de engenharia está trabalhando ativamente com eles para restaurar o serviço o mais rápido possível. Pedimos desculpas pelo inconveniente e garantimos que seus ativos permanecem seguros.

This incident has been resolved.

We are currently experiencing intermittent issues with loading the Bitso webpage. Our engineering team is aware of the situation and is actively working to resolve it as quickly as possible. We appreciate your patience and understanding.

This incident has been resolved.

Dear customers, we are experiencing instability in processing transactions using PIX. We are monitoring the situation in the market, and as soon as we have additional information, we will share it. Rest assured that your funds are always safe. ---------------------------------------------- Caros clientes, estamos enfrentando instabilidade para processar transações utilizando o PIX. Estamos monitorando a situação no mercado e tão breve tenhamos informações adicionais, compartilharemos. Fiquem tranquilos que seus fundos estão sempre seguros.

This incident has been resolved. If you need further assistance, please reach out to our Customer Support team at https://support.bitso.com/ ---------------------------------------------- Este incidente ha sido resuelto. Si necesitas ayuda o tienes alguna consulta, por favor, contacta a nuestro equipo de atención al cliente, a través del chat o abriendo un ticket en el Centro de Ayuda en https://support.bitso.com/

A fix has been implemented and deposits are flowing as usual. We are monitoring performance closely. ---------------------------------------------- Se ha implementado una solución y los depósitos están fluyendo con normalidad. Nos encontramos monitoreando el desempeño.

We are currently facing technical issues impacting SPEI (MXN) deposits. Our team is already working to solve it. We apologize for any inconvenience this may cause and appreciate your patience. Rest assured, your funds remain secure at all times. ---------------------------------------------- Actualmente estamos enfrentando problemas técnicos que afectan los depósitos de SPEI (MXN). Nuestro equipo ya está trabajando para resolverlo. Lamentamos cualquier inconveniente que esto pueda causar y agradecemos su paciencia. Tenga la seguridad de que sus fondos permanecerán seguros en todo momento.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to investigate this issue.

Currently we are facing issues with finalizing transactions on Ethereum blockchain. Transactions may stuck in confirming status for a delayed time. Sorry for the inconvenience!

This incident has been resolved.

A fix has been implemented, and we are monitoring the results. ------------------------ Se ha implementado una solución y estamos monitoreando los resultados. ------------------------ Uma correção foi implementada e estamos monitorando os resultados.

The XRP mainnet is currently facing issues and has halted at block 93927173. This is a global issue affecting deposits and withdrawals for all users. We will be disabling deposits and withdrawals until the issue is resolved. Rest assured, your funds remain secure. ---------------------------------------- La red principal de XRP está experimentando problemas y se ha detenido en el bloque 93,927,173, impidiéndote enviar o recibir XRP. Este es un problema global que afecta a todos los usuarios. Deshabilitaremos los depósitos y retiros hasta que el problema se resuelva. Ten la seguridad de que tus fondos permanecerán seguros. ---------------------------------------- A rede principal do XRP está enfrentando problemas e foi interrompida no bloco 93.927.173, impedindo você de enviar ou receber XRP. Este é um problema global que afeta todos os usuários. Desativaremos depósitos e saques até que o problema seja resolvido. Fique tranquilo, seus fundos continuam seguros.

We are currently experiencing issues with XRP transactions. Our engineering team is already investigating and working to restore the service as soon as possible. We apologize for any inconvenience this may cause and appreciate your patience.

This incident has been resolved. ----------------------------------- Este incidente ha sido resuelto. ----------------------------------- Este incidente foi resolvido.

Our provider informed they implemented a fix to the issues, we are monitoring the results. ------------------------------------ Nuestro proveedor nos informó que implementaron una solución, estamos monitoreando los resultados. ------------------------------------ Nosso fornecedor informou que implementou uma solução para os problemas e estamos monitorando os resultados.

One of our providers is experiencing service issues, causing delays or transaction failures across multiple assets. They are working to resolve the issue as soon as possible. Our engineering team is actively monitoring the situation to ensure services are restored properly. BTC, LTC, BCH, and XRP transactions are operating normally. We apologize for the inconvenience. ------------------------------------ Uno de nuestros proveedores está experimentando problemas de servicio, lo que está causando retrasos o fallos en transacciones de múltiples activos. Están trabajando para resolver el problema lo antes posible. Nuestro equipo de ingeniería está monitoreando activamente la situación para garantizar que los servicios se restablezcan correctamente. Las transacciones de BTC, LTC, BCH y XRP están operando con normalidad. Disculpa las molestias. ------------------------------------ Um de nossos fornecedores está enfrentando problemas de serviço, causando atrasos ou falhas em transações de vários ativos. Eles estão trabalhando para resolver o problema o mais rápido possível. Nossa equipe de engenharia está monitorando ativamente a situação para garantir que os serviços sejam restaurados corretamente. As transações de BTC, LTC, BCH e XRP estão operando normalmente. Pedimos desculpas pelo transtorno.

This incident has been resolved.

Our provider informed they implemented a fix to the issues, we are monitoring the results. ------------------------------------ Nuestro proveedor nos informó que implementaron una solución, estamos monitoreando los resultados. ------------------------------------ Nosso fornecedor informou que implementou uma solução para os problemas e estamos monitorando os resultados.

One of our providers is experiencing service issues, causing delays or transaction failures across multiple assets. They are working to resolve the issue as soon as possible. Our engineering team is actively monitoring the situation to ensure services are restored properly. BTC, LTC, BCH, and XRP transactions are operating normally. We apologize for the inconvenience. ------------------------------------ Uno de nuestros proveedores está experimentando problemas de servicio, lo que está causando retrasos o fallos en transacciones de múltiples activos. Están trabajando para resolver el problema lo antes posible. Nuestro equipo de ingeniería está monitoreando activamente la situación para garantizar que los servicios se restablezcan correctamente. Las transacciones de BTC, LTC, BCH y XRP están operando con normalidad. Disculpa las molestias. ------------------------------------ Um de nossos fornecedores está enfrentando problemas de serviço, causando atrasos ou falhas em transações de vários ativos. Eles estão trabalhando para resolver o problema o mais rápido possível. Nossa equipe de engenharia está monitorando ativamente a situação para garantir que os serviços sejam restaurados corretamente. As transações de BTC, LTC, BCH e XRP estão operando normalmente. Pedimos desculpas pelo transtorno.

We are continuing to investigate this issue.

One of our providers is experiencing service issues, causing delays or transaction failures across multiple assets. They are working to resolve the issue as soon as possible. Our engineering team is actively monitoring the situation to ensure services are restored properly. BTC, LTC, BCH, and XRP transactions are operating normally. We apologize for the inconvenience. ------------------------------------ Uno de nuestros proveedores está experimentando problemas de servicio, lo que está causando retrasos o fallos en transacciones de múltiples activos. Están trabajando para resolver el problema lo antes posible. Nuestro equipo de ingeniería está monitoreando activamente la situación para garantizar que los servicios se restablezcan correctamente. Las transacciones de BTC, LTC, BCH y XRP están operando con normalidad. Disculpa las molestias. ------------------------------------ Um de nossos fornecedores está enfrentando problemas de serviço, causando atrasos ou falhas em transações de vários ativos. Eles estão trabalhando para resolver o problema o mais rápido possível. Nossa equipe de engenharia está monitorando ativamente a situação para garantir que os serviços sejam restaurados corretamente. As transações de BTC, LTC, BCH e XRP estão operando normalmente. Pedimos desculpas pelo transtorno.

A new Bitso App version for iOS has been released and "My Currencies" tab is working as expected. Please make sure to update your application to the latest version. If you need further assistance, please reach out to our Customer Support team at https://support.bitso.com/ ------------------------------ La nueva versión de la Bitso App para iOS ya está disponible y la sección "Mis monedas" funciona correctamente. Por favor, asegúrate de actualizar tu aplicación a la última versión. Si necesitas ayuda o tienes alguna consulta, por favor, contacta a nuestro equipo de atención al cliente, a través del chat o abriendo un ticket en el Centro de Ayuda en https://support.bitso.com/ ------------------------------ Uma nova versão do Bitso App para iOS foi lançada e a seção "Minhas Moedas" está funcionando conforme o esperado. Por favor, certifique-se de atualizar seu aplicativo para a última versão. Se precisar de ajuda, entre em contato com nossa equipe de Suporte ao Cliente abrindo um chat ou ticket na Central de Ajuda em https://support.bitso.com/

Our engineering team has identified the issue and implemented a fix. We will release a new app version shortly, so please stay tuned. We apologize for the inconvenience. ----------------------------------- Nuestro equipo de ingeniería ha identificado el problema y ha implementado una solución. Lanzaremos una nueva versión de la app pronto, así que mantente atento. Disculpa las molestias. ----------------------------------- Nossa equipe de engenharia identificou o problema e implementou uma solução. Lançaremos uma nova versão do app em breve, então fique atento. Pedimos desculpas pelo transtorno.

We have identified an issue that is preventing "My Currencies" menu from loading on iOS v3.78.0. Our engineering team is already working to restore the service. ------------------------------ Hemos identificado un problema que está impidiendo que el menú de "Mis Monedas" se cargue en iOS v3.78.0. Nuestro equipo de ingeniería ya está trabajando para restaurar el servicio. ------------------------------ Identificamos um problema que está impedindo o carregamento do menu de "Minhas moedas" no iOS v3.78.0. Nossa equipe de engenharia já está trabalhando para restaurar o serviço.

This incident has been resolved.

A fix has been implemented, and withdrawals for ALGO (Algorand) are now enabled again. We will continue to monitor transaction flows to ensure everything is functioning normally. Thank you for being patient. ---------------------------- Se ha implementado una solución, y los retiros de ALGO (Algorand) ahora están habilitados nuevamente. Continuaremos monitoreando los flujos de transacciones para asegurarnos de que todo funcione con normalidad. Gracias por su paciencia. ---------------------------- Uma solução foi implementada, e os saques de ALGO (Algorand) já estão habilitados novamente. Continuaremos monitorando os fluxos de transações para garantir que tudo esteja funcionando normalmente. Obrigado pela sua paciência.

We are currently facing technical issues impacting ALGO (Algorand) deposits and withdrawals, which are unavailable due to a problem with a third-party provider. Our team is actively collaborating with them to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience. Rest assured that your funds remain secure at all times. ----------------------------------- Actualmente estamos experimentando problemas técnicos que afectan los depósitos y retiros de ALGO (Algorand), los cuales no están disponibles debido a un problema con un proveedor externo. Nuestro equipo está trabajando activamente con ellos para resolver el problema a la brevedad. Lamentamos cualquier inconveniente que esto pueda causar y agradecemos su paciencia. Tenga la seguridad de que sus fondos permanecen seguros en todo momento. ----------------------------------- Estamos enfrentando problemas técnicos que estão afetando depósitos e saques de ALGO (Algorand), que estão indisponíveis devido a um problema com um provedor externo. Nossa equipe está trabalhando ativamente com eles para resolver o problema o mais rápido possível. Pedimos desculpas por qualquer inconveniente que isso possa causar e agradecemos sua paciência. Tenha a certeza de que seus fundos permanecem seguros em todos os momentos.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to investigate this issue. --------------------------------------------- Continuamos investigando este problema.

We are currently investigating a technical issue impacting the crypto tab. We apologize for any inconvenience this may cause and appreciate your patience. Rest assured, your funds remain secure at all times. We will keep you updated as soon as the issue is resolved. Thank you for your understanding. --------------------------------------------- Actualmente estamos investigando un problema técnico que afecta la pestaña de criptomonedas. Lamentamos cualquier inconveniente que esto pueda ocasionar y agradecemos su paciencia. Tenga la seguridad de que sus fondos permanecerán seguros en todo momento. Lo mantendremos informado tan pronto como se resuelva el problema. Gracias por su comprensión.

This incident has been resolved.

Our engineering team is actively working on solutions to expedite the processing of pending transactions. However, we can confirm that the existing transactions in the queue have been decreasing significantly. Thank you for your patience as we continue to address this matter. ----------------------------- Nuestro equipo de ingenieros está trabajando activamente en soluciones para agilizar el procesamiento de las transacciones pendientes. Sin embargo, las transacciones existentes en procesamiento han disminuido significativamente. Gracias por su paciencia mientras seguimos tratando este asunto.

We are experiencing issues with completing SOL withdrawals. Our engineering team is actively working to resolve the matter. We apologize for any inconvenience this may cause and appreciate your understanding. ---------------------------------------------------------------------------------------------------------------------- Estamos teniendo problemas para completar retiros de SOL. Nuestro equipo de ingenieros está trabajando activamente para resolver el problema. Sentimos las molestias que esto pueda causar y agradecemos su comprensión. Disculpe las molestias. ---------------------------------------------------------------------------------------------------------------------- Estamos com problemas para completar os saques para SOL. Nosso time de engenharia já está trabalhando no problema. Desculpem o inconveniente.

This incident has been resolved.

Our service provider has informed us that the issue affecting the majority of asset transactions has been resolved. However, they are still experiencing delays with finalizing transactions on the Solana blockchain due to an ongoing issue with the transaction processing system. Our team is actively working to resolve this matter, and we are closely monitoring the situation to ensure a smooth recovery. We appreciate your patience and will provide further updates as necessary. ------------------------------------ Nuestro proveedor de servicios nos ha informado que el problema que afectaba a la mayoría de las transacciones de activos se ha resuelto. Sin embargo, todavía están experimentando retrasos en la finalización de las transacciones en la blockchain Solana debido a un problema en curso con el sistema de procesamiento de transacciones. Nuestro equipo está trabajando activamente para resolver este asunto, y estamos supervisando de cerca la situación para asegurar una recuperación sin problemas. Apreciamos su paciencia y proporcionaremos más actualizaciones según sea necesario.

We are currently experiencing delays in asset transaction processing due to an issue with one of our service providers. They are actively working to resolve the matter, and our engineering team is closely monitoring the situation to ensure a smooth recovery. We will continue to keep you updated on the progress of this incident. We sincerely apologize for any inconvenience this may cause and want to reassure you that your assets remain secure. Should you require further assistance, please do not hesitate to contact our Customer Support team at https://support.bitso.com/. ------------------------------------ Actualmente estamos experimentando retrasos en el procesamiento de transacciones de activos debido a un problema con uno de nuestros proveedores de servicios. Están trabajando activamente para resolver el asunto, y nuestro equipo de ingeniería está supervisando de cerca la situación para garantizar una recuperación adecuada. Seguiremos manteniéndole informado del progreso de este incidente. Nos disculpamos sinceramente por cualquier inconveniente que esto pueda causar y queremos asegurarle que sus activos permanecen seguros. Si necesita más ayuda, no dude en ponerse en contacto con nuestro equipo de atención al cliente en https://support.bitso.com/.

This incident has been resolved ------------------- El incidente ha sido resuelto

We have also identified an issue with MXN withdrawals that are causing delays in the completion. As a preventive measure, withdrawals have been disabled while our engineering team is working on the fix. MXN deposits are also presenting delays We apologize for the inconvenience and will resolve this situation as soon as possible. -------------------------- Hemos tambien Identificado problemas con los retiros de MXN. Como medida de seguridad hemos deshabilitado los retiros temporalmente. Los depósitos de MXN podrían presentar demoras también. Disculpa las molestias, resolveremos esta situación a la brevedad posible.

We have detected an issue that is causing service degradation for MXN deposits, our engineering team is already working on this. An update will be shared once new information is available. We apologize for the inconvenience. ------------------------------- Hemos detectado degradación en los depósitos de MXN, nuestro equipo de ingeniería se encuentra trabajando para resolver la situación lo antes posible. Estaremos informando a través de este medio. Lamentamos el inconveniente.

This incident has been resolved. ----------------------------------- Este incidente ha sido resuelto. ----------------------------------- Este incidente foi resolvido.

Our provider has implemented a fix, therefore ADA withdrawals were enabled. We are monitoring the performance. ----------------------------------- Nuestro proveedor ha implementado una solución, por lo que, hemos rehabilitado los retiros de ADA. Nos encontramos monitoreando el desempeño. ----------------------------------- Nosso provedor implementou uma correção, portanto, os saques de ADA foram habilitados. Estamos monitorando o desempenho.

Our provider is continuing its efforts to resolve their infrastructure issues and restore service as quickly as possible. We apologize for any inconvenience this may cause and appreciate your understanding. -------------------------------------------------- Nuestro proveedor continúa trabajando para resolver sus problemas de infraestructura y restablecer el servicio lo antes posible. Lamentamos cualquier inconveniente que esto pueda causar y agradecemos su comprensión. -------------------------------------------------- Nosso provedor continua empenhado em resolver os problemas de infraestrutura e restabelecer o serviço o mais rápido possível. Pedimos desculpas por qualquer inconveniente que isso possa causar e agradecemos pela sua compreensão.

We are currently facing technical issues impacting ADA (Cardano) withdrawals, which are unavailable due to a problem with a third-party provider. Our team is actively collaborating with them to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience. Rest assured that your funds remain secure at all times. ----------------------------------- Actualmente estamos experimentando problemas técnicos que afectan los retiros de ADA (Cardano), los cuales no están disponibles debido a un problema con un proveedor externo. Nuestro equipo está trabajando activamente con ellos para resolver el problema a la brevedad. Lamentamos cualquier inconveniente que esto pueda causar y agradecemos su paciencia. Tenga la seguridad de que sus fondos permanecen seguros en todo momento. ----------------------------------- Estamos enfrentando problemas técnicos que estão afetando os saques de ADA (Cardano), que estão indisponíveis devido a um problema com um provedor externo. Nossa equipe está trabalhando ativamente com eles para resolver o problema o mais rápido possível. Pedimos desculpas por qualquer inconveniente que isso possa causar e agradecemos sua paciência. Tenha a certeza de que seus fundos permanecem seguros em todos os momentos.

This incident has been resolved.

A fix has been implemented and ADA withdrawals were re-enabled. We are monitoring the performance. ----------------------------------- Hemos implementado una solución y los retiros de ADA han sido rehabilitados. Nos encontramos monitoreando el desempeño.

We are currently facing technical issues impacting ADA (Cardano) withdrawals, which are unavailable due to a problem with a third-party provider. Our team is actively collaborating with them to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience. Rest assured that your funds remain secure at all times. ----------------------------------- Actualmente estamos experimentando problemas técnicos que afectan los retiros de ADA (Cardano), los cuales no están disponibles debido a un problema con un proveedor externo. Nuestro equipo está trabajando activamente con ellos para resolver el problema a la brevedad. Lamentamos cualquier inconveniente que esto pueda causar y agradecemos su paciencia. Tenga la seguridad de que sus fondos permanecen seguros en todo momento. ----------------------------------- Estamos enfrentando problemas técnicos que estão afetando os saques de ADA (Cardano), que estão indisponíveis devido a um problema com um provedor externo. Nossa equipe está trabalhando ativamente com eles para resolver o problema o mais rápido possível. Pedimos desculpas por qualquer inconveniente que isso possa causar e agradecemos sua paciência. Tenha a certeza de que seus fundos permanecem seguros em todos os momentos.

This incident has been resolved. If you need further assistance, please reach out to our Customer Support team at https://support.bitso.com/ ----------------------------------- Este incidente ha sido resuelto. Si necesita ayuda o tiene alguna consulta, comuníquese con nuestro equipo de soporte en https://support.bitso.com/

A fix has been implemented and ADA withdrawals were re-enabled. We are monitoring the performance. ----------------------------------- Hemos implementado una solución y los retiros de ADA han sido rehabilitados. Nos encontramos monitoreando el desempeño.

We are currently facing technical issues impacting ADA (Cardano) withdrawals which are currently unavailable. Our team is already working to solve it. We apologize for any inconvenience this may cause and appreciate your patience. Rest assured that your funds remain secure at all times. ----------------------------------- Actualmente estamos enfrentando problemas técnicos que afectan los retiros de ADA (Cardano) que, actualmente no están disponibles. Nuestro equipo ya está trabajando para resolverlo. Lamentamos cualquier inconveniente que esto pueda causar y agradecemos su paciencia. Tenga la seguridad de que sus fondos permanecerán seguros en todo momento.

This incident has been resolved.

A fix has been implemented and we are monitoring the results. Please note that we are still working on all the impacted transactions. If you have any questions or need further assistance, please reach out to our Customer Support team at https://support.bitso.com/ --------------------------------------- Se ha implementado una solución y estamos monitoreando los resultados. Por favor, tenga en cuenta que aún estamos trabajando en las transacciones afectadas. Si tiene alguna consulta o necesita ayuda, comuníquese con nuestro equipo de soporte en https://support.bitso.com/

We are currently investigating inconsistencies in our Bitso Card clearing process. Our engineering team is working diligently to identify the root cause and implement a resolution. Updates will be posted here as soon as more information becomes available. We appreciate your patience and understanding. --------------------------------------- Nos encontramos investigando inconsistencias en el proceso de compensación de balances del servicio Bitso Card. Nuestro equipo de ingeniería se encuentra trabajando para identificar la causa e implementar una solución. Se publicarán actualizaciones aquí tan pronto como haya más información disponible. Agradecemos su paciencia y comprensión.

This incident has been resolved. ----------------------------------------------------------- Este incidente foi resolvido.

Both BRL deposits and withdrawals are flowing as expected now. We are still monitoring the performance. ----------------------------------------------------------- Depósitos e saques de BRL estão fluindo conforme o esperado. Ainda estamos monitorando o desempenho.

Bitso is currently experiencing an incident that is causing delays in processing BRL (PIX) deposits and withdrawals. Our team is working hard to resolve this issue and resume normal operations as soon as possible. We thank you for your patience and understanding. ----------------------------------------------------------- No momento, a Bitso está passando por um incidente que está causando atrasos no processamento dos depósitos e saques de BRL (PIX). Nossa equipe está trabalhando intensamente para resolver essa questão e retomar as operações normais o mais rápido possível. Agradecemos pela paciência e compreensão.

This incident has been resolved.

The provider informed a fix has been implemented. We are validating services and transactions. --------------------- El proveedor nos informó que se implementaron cambios. Estamos validando los servicios y las transacciones.

One of our providers is experiencing issues with their services, causing delays in multiple asset transaction processing. They are working to resolve the incident as soon as possible. Our engineering team is following up to ensure services recover properly. BTC, LTC, BHC, and XRP transactions are working normally. We will keep you informed on the progress of this. We apologize for the inconvenience and remind you that your assets will remain secure. If you need further assistance, please reach out to our Customer Support team at https://support.bitso.com/ ------------- Uno de nuestros proveedores esta presentando degradación en sus servicios causando demoras en el procesamiento de transacciones para SOL, ETH, USDT, USDC, TRX, LTC. Actualmente se encuentran trabajando para resolver el incidente a la breveda posible. Nuestro equipo de ingeniería le da seguimiento a la situación para asegurar la total recuperación de los servicios. Las transacciones para BTC, LTC, BHC, y XRP funcionan con normalidad. Te mantendremos informado sobre el progreso. Disculpa las molestias y te recordamos que tus activos permanecerán seguros. Si necesitas ayuda, no dudes en contactar con nuestro equipo de soporte en https://support.bitso.com/

We are continuing to investigate this issue.

One of our providers is experiencing issues with their services, causing delays in multiple asset transaction processing. They are working to resolve the incident as soon as possible. Our engineering team is following up to ensure services recover properly. BTC, LTC, BHC, and XRP transactions are working normally. We will keep you informed on the progress of this. We apologize for the inconvenience and remind you that your assets will remain secure. If you need further assistance, please reach out to our Customer Support team at https://support.bitso.com/ ------------- Uno de nuestros proveedores esta presentando degradación en sus servicios causando demoras en el procesamiento de transacciones para SOL, ETH, USDT, USDC, TRX, LTC. Actualmente se encuentran trabajando para resolver el incidente a la breveda posible. Nuestro equipo de ingeniería le da seguimiento a la situación para asegurar la total recuperación de los servicios. Las transacciones para BTC, LTC, BHC, y XRP funcionan con normalidad. Te mantendremos informado sobre el progreso. Disculpa las molestias y te recordamos que tus activos permanecerán seguros. Si necesitas ayuda, no dudes en contactar con nuestro equipo de soporte en https://support.bitso.com/

This incident has been resolved.

We are currently experiencing an issue with the limit increase link on the web. Our engineering team is working on fixing the problem as soon as possible. Users can upgrade their limits from the mobile app if necessary. Sorry for the inconvenience. ----------------------------- Estamos experimentando problemas con el enlace para incrementar los limites. Nuestro equipo de ingeniería se encuentra trabajando para resolver esta situación a la brevedad posible. Si necesitas aumentar tus limites puedes hacerlo a través de la aplicación móvil. Disculpa las molestias. ----------------------------- Estamos enfrentando um problema com o link para aumentar os limites no site. Nossa equipe de engenharia está trabalhando para corrigir o problema o mais rápido possível. Os usuários podem atualizar seus limites pelo aplicativo móvel, se necessário. Pedimos desculpas pelo transtorno.

This incident has been resolved. Both MXN & ARS deposits and withdrawals are flowing as expected. If you need further assistance, please reach out to our Customer Support team at https://support.bitso.com/ ----------------------- Este incidente ha sido resuelto. Los depósitos y retiros en MXN y ARS están fluyendo con normalidad. Si necesita ayuda o tiene alguna consulta, comuníquese con nuestro equipo de soporte en https://support.bitso.com/

A fix has been implemented. Both MXN & ARS deposits and withdrawals are flowing as expected. Our operations team is doing a sanity check to resolve any potential stuck transaction. ----------------------- Se ha implementado una solución. Los depósitos y retiros en MXN y ARS están fluyendo con normalidad. Nuestro equipo de operaciones está realizando llevando a cabo una verificación para resolver cualquier posible transacción trabada.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are having a degraded performance on MXN & ARS currencies impacting both deposits and withdrawals. Our team is investigating the issue to get it fixed as soon as possible. We apologize for the inconvenience. ----------------------- Estamos experimentando una degradación en los servicios de depósitos y retiros de MXN & ARS. Nuestro equipo se encuentra investigando la situación. Les pedimos disculpas por los inconvenientes ocasionados.

This incident has been resolved. ------------------- Este incidente ha sido resuelto.

Our provider is observing a recovery in SMS delivery. We will continue monitoring the service to ensure it's fully restored. ------------------- Nuestro proveedor está observando una recuperación en la entrega de SMS. Continuaremos monitoreando el servicio para asegurarnos que se restablezca por completo.

Our provider continues experiencing issues which may cause delays when receiving SMS over Telcel Network in Mexico. We will provide further updates as soon as more information becomes available. ------------------- Nuestro proveedor continúa experimentando problemas que pueden causar demoras al recibir SMS a través de la red Telcel en México. Brindaremos más actualizaciones tan pronto como haya más información disponible.

Due to an issue at our provider end, users with Telcel may have delays in receiving SMS in México. They are actively working to resolve this situation as soon as possible. We will inform you once the service is restored. ------------------- Debido a un problema en los sistemas de nuestro proveedor, usuarios con Telcel pueden experimentar demoras al recibir mensajes SMS en México. Actualmente see encuentran trabajando activamente para resolver esta situación lo antes posible, te informaremos una vez el servicio sea restablecido.

This incident has been resolved. ------------------------------------------------------------------------------ Este incidente ha sido resuelto.

A fix was implemented and we are currently processing XRP deposits as expected. We are still monitoring performance. ------------------------------------------------------------------------------ Hemos implementado una solución y actualmente estamos procesando los depósitos de XRP con normalidad. Seguiremos monitoreando el flujo de las transacciones.

We continue investigating this issue as we are still facing delays to process XRP deposits. We apologize for any inconvenience this may cause you and we appreciate your patience. We will keep you posted regarding any further updates. Rest assured, your funds remain secure at all times. ------------------------------------------------------------------------------ Seguimos investigando este problema, ya que aún enfrentamos demoras en el procesamiento de los depósitos de XRP. Les pedimos disculpas por cualquier inconveniente que esto pueda causar y agradecemos su paciencia. Los mantendremos informado tan pronto como se encuentre resuelto. Tengan la seguridad de que sus fondos permanecerán seguros en todo momento.

We are currently facing delays in processing XRP deposits. We apologize for any inconvenience this may cause you and we appreciate your patience. We will keep you updated as soon as the issue is resolved. Rest assured, your funds remain secure at all times. ------------------------------------------------------------------------------ Actualmente nos encontramos experimentando retrasos en el procesamiento de los depósitos de XRP. Les pedimos disculpas por cualquier inconveniente que esto pueda causar y agradecemos su paciencia. Los mantendremos informado tan pronto como se encuentre resuelto. Tengan la seguridad de que sus fondos permanecerán seguros en todo momento.

This incident has been resolved.

One of our providers is experiencing intermittencies on their services impacting ARS deposits. At the moment, ARS withdrawals are flowing seamlessly. We appreciate your patience and understanding. Rest assured, your funds remain secure at all times. We will keep you updated as soon as the issue is resolved. ---------------------------------------------------------- Uno de nuestros proveedores está experimentando intermitencias en sus servicios que afectan los depósitos en ARS. En este momento, los retiros en ARS se están completando sin problemas. Agradecemos su paciencia y comprensión. Tenga la seguridad de que sus fondos permanecerán seguros en todo momento. Lo mantendremos informado tan pronto como se resuelva el problema.

This incident has been resolved.

Cardano transaction processing infrastructure is currently experiencing an issue that is causing issues with finalizing transactions on Cardano blockchain. Sorry for the inconvenience!

This incident has been resolved .

We are currently facing issues with withdrawals for some crypto assets . For deposits ( only new address assignations impacted ) .Our engineering team is actively reviewing the situation. We apologize for any inconvenience this may cause and appreciate your patience.Rest assured, your funds remain secure at all times. We will keep you posted accordingly .

This incident has been resolved.

A fix has been successfully implemented, and we are currently monitoring the results to ensure optimal performance --------------------------------- Se ha reestablecido el servicio y actualmente estamos supervisando los resultados para garantizar un rendimiento óptimo.

We are continuing to address the technical issues affecting the Bitso App, Web platform, Alpha and API. While the Bitso App is operational, some intermittent disruptions may still be experienced. Our engineering team is actively reviewing the situation and is focused on stabilizing the platform. We appreciate your patience and understanding during this time ----------------------------------------------- Seguimos solucionando los problemas técnicos que afectan a la aplicación Bitso, la plataforma web, Alpha y API. Aunque la aplicación es accesible, es posible que se sigan experimentando algunas interrupciones intermitentes. Nuestro equipo de ingenieros está revisando activamente la situación y se enfoca en estabilizar la plataforma. Agradecemos su paciencia y comprensión durante este tiempo.

We are currently facing technical issues causing some intermittencies in Bitso App, Web and Alpha. Our engineering team is already working to solve it. We apologize for any inconvenience this may cause and appreciate your patience. Rest assured, your funds remain secure at all times. We will keep you updated as soon as the issue is resolved. ------------------------------------------------------------------- Actualmente estamos enfrentando problemas técnicos que están causando algunas intermitencias en la aplicación, la web y la versión Alpha de Bitso. Nuestro equipo de ingeniería ya está trabajando para resolverlo. Lamentamos cualquier inconveniente que esto pueda causar y agradecemos su paciencia. Tenga la seguridad de que sus fondos permanecerán seguros en todo momento. Lo mantendremos informado tan pronto como se resuelva el problema.

This incident has been resolved.

A fix has been implemented and we are monitoring the results. ------------------------------------------------------------------------------ Se ha implementado una solución y estamos monitoreando los resultados.

We are currently facing a technical issue impacting Colombian Pesos (COP) deposits. Our team is already working to solve it as soon as possible. We apologize for any inconveniences this may cause and appreciate your patience. Rest assured, your funds remain secure at all times. ------------------------------------------------------------------------------ Estamos experimentando un problema técnico que afecta los depósitos en pesos colombianos (COP). Nuestro equipo de ingeniería ya se encuentra trabajando para resolverlo lo antes posible. Lamentamos cualquier inconveniente que esto pueda causar y agradecemos su paciencia. Tenga la seguridad de que sus fondos permanecerán seguros en todo momento.