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Last checked 2025-06-14T13:00:56.781Z from BitPay Inc's official status page

Historical record of incidents for BitPay Inc

May 30, 2025

Report: "ETH and USDC on the BASE network are currently disabled."

Last update 2025-05-30T14:27:47.520Z

resolved2025-05-30T14:27:47.505Z

This incident has been resolved.

investigating2025-05-28T16:55:49.000Z

Due to an issue we were experiencing, we've disabled ETH and USDC on the BASE network. The appropriate teams are looking into when we can re-enable these currencies. All other currencies remain operational.

Report: "ETH and USDC on the BASE network are currently disabled."

Last update 2025-05-30T09:27:00.000Z

Resolved2025-05-30T09:27:00.000Z

This incident has been resolved.

Investigating2025-05-28T11:55:00.000Z

Apr 6, 2025

Report: "Intermittent Errors"

Last update 2025-04-06T17:36:20.456Z

resolved2025-04-06T17:36:20.433Z

This incident has been resolved.

investigating2025-04-06T02:43:17.545Z

We are experiencing intermittent errors on BitPay.com. Our team is investigating, but at this time, it appears the majority of users are still able to transact.

Report: "Intermittent Errors"

Last update 2025-04-06T02:40:31.846Z

resolved2025-04-06T02:40:31.806Z

This incident has been resolved.

investigating2025-04-05T21:52:42.477Z

We are experiencing intermittent errors on BitPay.com. Our team is investigating, but at this time, it appears the majority of users are still able to transact.

Feb 20, 2025

Report: "Polygon Network Issues on Invoice"

Last update 2025-02-20T21:46:11.218Z

resolved2025-02-20T21:46:11.204Z

This incident has been resolved.

identified2025-02-20T15:22:41.176Z

The issue has been identified and a fix is being implemented.

investigating2025-02-20T02:55:54.343Z

We are investigating issues with payments on the Polygon network. Until we have resolved the issue we are disabling payments via Polygon.

Mar 11, 2024

Report: "Unable to create invoices"

Last update 2024-03-11T19:06:52.321Z

resolved2024-03-11T19:06:52.307Z

This incident has been resolved.

investigating2024-03-11T16:51:42.132Z

We have been notified that some customers are unable to create invoices on the BitPay platform. We are currently investigating the issue.

Dec 4, 2023

Report: "Lightning Payments Temporarily Disabled"

Last update 2023-12-04T16:56:36.073Z

resolved2023-12-04T16:56:36.059Z

The underlying issue has been resolved, and we have reactivated Lightning payments.

investigating2023-12-01T22:06:33.556Z

We are currently seeing an issue where Bitcoin Lightning Network payments are having incorrect fees assigned, and as such are causing payment exceptions. We have deactivated Lightning payments while the appropriate team is investigating this issue.

Nov 14, 2023

Report: "Sporadic Errors With BitPay Wallet"

Last update 2023-11-14T00:32:57.402Z

resolved2023-11-14T00:32:57.386Z

This incident has been resolved.

investigating2023-11-14T00:29:20.963Z

Some users are seeing sporadic errors when attempting to use or load a wallet in the BitPay Wallet app. We are currently investigating this issue.

Nov 6, 2023

Report: "ETH Slowness"

Last update 2023-11-06T23:56:28.423Z

resolved2023-11-06T23:56:28.410Z

We experienced some issues with our ETH nodes. We have resolved the issue; some users may see delays for the next few hours as our systems recover.

Oct 16, 2023

Report: "MATIC and other Polygon Payments Disabled"

Last update 2023-10-16T14:04:48.114Z

resolved2023-10-16T14:04:48.100Z

This incident has been resolved.

investigating2023-10-13T14:10:33.778Z

We have disabled MATIC payments and other payments on the Polygon network while we investigate an issue.

May 10, 2023

Report: "BTC Mainnet Synching Slowly"

Last update 2023-05-10T19:03:50.737Z

resolved2023-05-10T19:03:50.725Z

This incident has been resolved.

identified2023-05-10T19:03:41.405Z

The issue has been identified and a fix is being implemented.

investigating2023-05-10T15:23:02.898Z

We are experiencing slow updates to BTC balances in the BitPay Wallet app. Our appropriate technical teams are aware of the issue and are investigating. This does not affect the sending of funds.

Dec 22, 2022

Report: "Slowness Reported"

Last update 2022-12-22T19:59:05.418Z

resolved2022-12-22T19:59:05.402Z

This incident has been resolved.

monitoring2022-12-22T19:46:04.638Z

A fix has been implemented and we are monitoring the results.

investigating2022-12-22T18:34:25.523Z

We are currently seeing some slowness with BitPay systems that may result in service degradation. The appropriate teams are currently looking into this issue.

Dec 19, 2022

Report: "ETH and ERC-20 Tokens Disabled"

Last update 2022-12-19T21:03:14.150Z

resolved2022-12-19T21:03:14.135Z

We have re-enabled ETH and ERC-20 tokens.

investigating2022-12-19T19:46:45.833Z

We are disabling ETH and ERC-20 tokens while we perform a system upgrade. We anticipate ETH and ERC-20 tokens will be available again in approximately 90 minutes.

Nov 25, 2022

Report: "Instability with BitPay.com"

Last update 2022-11-25T21:13:35.842Z

resolved2022-11-25T21:13:35.829Z

This incident has been resolved.

monitoring2022-11-25T19:27:59.206Z

Stability has been restored and our development teams are monitoring.

investigating2022-11-25T18:55:50.038Z

We are currently experiencing instability with BitPay.com and associated applications. The appropriate teams are investigating.

Nov 19, 2022

Report: "Lightning Payments Temporarily Disabled"

Last update 2022-11-19T14:58:03.073Z

resolved2022-11-19T14:58:03.061Z

This incident has been resolved.

identified2022-11-18T21:50:19.100Z

The issue has been identified and we are working to put a fix in place.

investigating2022-11-18T16:52:10.545Z

We have received reports of Lightning Network payments not appropriately applying to invoices; we have disabled payment via Lightning while we investigate this issue.

Nov 17, 2022

Report: "Sporadic black screen or white screen issues"

Last update 2022-11-17T17:02:04.061Z

resolved2022-11-17T17:02:04.049Z

This incident has been resolved.

investigating2022-11-14T21:51:37.998Z

Some users are still experiencing a white or black screen when attempting to use the BitPay app. If you experience either a white or black screen, please fully close the app and reopen. We're continuing to monitor this situation.

Nov 13, 2022

Report: "Delayed Confirmations on ETH, MATIC, and ERC-20 Tokens"

Last update 2022-11-13T01:52:26.164Z

resolved2022-11-13T01:52:26.146Z

This incident has been resolved.

investigating2022-11-12T23:11:39.697Z

We are currently investigating an issue causing delayed confirmations on ETH, MATIC, and ERC-20 Tokens. We have temporarily disabled payment via these currencies while we work to resolve this issue.

Nov 10, 2022

Report: "BitPay App Experiencing Issues"

Last update 2022-11-10T22:30:42.728Z

resolved2022-11-10T22:30:42.711Z

This incident has been resolved.

investigating2022-11-10T21:31:44.237Z

We have reports that some users are receiving a gray screen when attempting to log into the BitPay App. This issue is currently being investigated.

Sep 22, 2022

Report: "XRP Payments Unavailable"

Last update 2022-09-22T03:10:30.872Z

resolved2022-09-22T03:10:30.859Z

This incident has been resolved.

identified2022-09-21T21:04:13.441Z

We have identified the issue and are preparing to re-enable XRP.

investigating2022-09-21T15:17:20.471Z

We have disabled XRP payments while we investigate this issue.

investigating2022-09-21T15:11:03.500Z

We are currently seeing issues accepting XRP Payments. The appropriate teams are investigating.

Sep 8, 2022

Report: "ETH and ERC-20 Payments Temporarily Suspended"

Last update 2022-09-08T21:06:28.697Z

resolved2022-09-08T21:00:29.000Z

This incident has been resolved.

monitoring2022-09-08T19:03:18.650Z

A fix has been implemented and we are monitoring the results.

identified2022-09-08T15:49:01.971Z

We are experiencing issues with our ETH nodes, and as a result have temporarily disabled ETH and ERC-20 payments. If you have made an ETH or ERC-20 payment that has failed, please reach out to our support team at www.bitpay.com/support with your TXid, and we will initiate a refund as soon as possible.

Feb 23, 2022

Report: "Bitcore Wallet Service intermittent issues"

Last update 2022-02-23T16:34:18.773Z

resolved2022-02-23T16:34:18.753Z

This incident has been resolved.

monitoring2022-02-22T19:10:14.328Z

A fix has been implemented and we are monitoring the results.

identified2022-02-22T18:49:14.189Z

BitPay Wallet users might see increased errors in the app interface.

Feb 18, 2022

Report: "RESOLVED: BitPay Card Loads Not Applied"

Last update 2022-02-18T18:26:20.372Z

resolved2022-02-17T23:00:00.000Z

Our BitPay Mastercard partner was experiencing a temporary outage from approximately 6PM ET to 10 ET. All BitPay Card loads from this time have been applied.

Dec 8, 2021

Report: "Intermittent errors for BitPay Card loads"

Last update 2021-12-08T17:29:16.464Z

resolved2021-12-08T17:29:16.451Z

This incident has been resolved.

investigating2021-11-26T21:07:19.437Z

We're aware of this issue and currently investigating the cause of it. We will post additional updates as soon as possible.

Nov 11, 2021

Report: "BCH temporarily unavailable"

Last update 2021-11-11T14:46:25.793Z

resolved2021-11-11T14:46:25.778Z

This incident has been resolved.

identified2021-11-11T03:14:12.174Z

The issue has been identified and a fix is being implemented.

Report: "Delays in identity verification"

Last update 2021-11-11T03:13:33.338Z

resolved2021-11-11T03:13:33.322Z

This incident has been resolved.

investigating2021-11-03T02:58:42.786Z

We are currently investigating this issue.

Nov 2, 2021

Report: "Delays in identity verification"

Last update 2021-11-02T20:56:35.623Z

resolved2021-11-02T20:56:35.607Z

This incident has been resolved.

investigating2021-11-02T16:37:01.289Z

We are currently investigating this issue.

Jul 1, 2021

Report: "Issues with displaying Mastercard in the BitPay App"

Last update 2021-07-01T13:02:15.806Z

resolved2021-07-01T13:02:15.787Z

This incident has been resolved.

monitoring2021-06-30T21:44:32.990Z

A fix has been implemented and we are monitoring the results.

investigating2021-06-30T21:20:22.239Z

We are currently investigating this issue.

Jun 4, 2021

Report: "Website/invoice availability issues"

Last update 2021-06-04T00:07:47.228Z

resolved2021-06-04T00:07:47.200Z

This incident has been resolved.

monitoring2021-06-03T20:49:12.723Z

A fix has been implemented and we are monitoring the results.

identified2021-06-03T20:41:46.681Z

The issue has been identified and a fix is being implemented.

Jun 3, 2021

Report: "Issues with ID verification"

Last update 2021-06-03T13:33:23.786Z

resolved2021-06-03T13:33:23.769Z

This incident has been resolved.

investigating2021-05-05T14:52:19.899Z

Some identity verification applications will be delayed - we are currently investigating this issue.

May 28, 2021

Report: "Issues with applying P2P payments and confirmation updates"

Last update 2021-05-28T15:38:11.773Z

resolved2021-05-28T15:38:11.759Z

This incident has been resolved.

monitoring2021-05-28T13:57:40.708Z

A fix has been implemented and we are monitoring the results.

investigating2021-05-28T13:19:58.568Z

We are currently investigating this issue.

Apr 23, 2021

Report: "Delayed Card Loads and Sign-ups"

Last update 2021-04-23T13:38:20.192Z

resolved2021-04-23T13:38:20.168Z

This incident has been resolved.

identified2021-04-22T23:14:37.433Z

The issue has been identified and a fix is being implemented.

Apr 22, 2021

Report: "ETH/ERC-20 Refunds delayed"

Last update 2021-04-22T20:10:05.827Z

resolved2021-04-22T20:10:05.807Z

This incident has been resolved. All outstanding refunds have been processed.

identified2021-04-22T14:10:12.000Z

We have identified an issue related to receiving ETH/ERC-20 refunds and are working on releasing a fix.

Report: "bitpay.com/card not displaying correctly"

Last update 2021-04-22T19:41:02.074Z

resolved2021-04-22T19:41:02.050Z

This incident has been resolved.

identified2021-04-22T14:41:48.496Z

We are working on fixing an issue which is causing bitpay.com/card to not load properly. Card sign-ups are unaffected in the BitPay App. The cardholder dashboard is also unaffected.

Report: "Delayed ETH refunds"

Last update 2021-04-22T14:07:52.313Z

resolved2021-04-22T14:07:52.295Z

This incident has been resolved.

investigating2021-04-16T19:12:02.824Z

Due to the issues caused by the ETH network upgrade, we are receiving a high volume of support requests regarding ETH and ERC-20 refunds. We are working through these requests and will begin issuing refunds as soon as possible.

Apr 15, 2021

Report: "ETH & ERC-20 payments currently unavailable"

Last update 2021-04-15T19:36:45.666Z

resolved2021-04-15T19:36:45.649Z

This incident has been resolved.

investigating2021-04-15T13:14:03.679Z

We have disabled ETH and ERC-20 payments due to an issue with the network upgrade (Berlin hard fork).

Apr 13, 2021

Report: "Card Signups unavailable"

Last update 2021-04-13T00:20:43.648Z

resolved2021-04-13T00:20:43.629Z

This incident has been resolved.

identified2021-04-13T00:19:28.871Z

Issue resolved

identified2021-04-12T21:02:17.543Z

The issue has been identified and a fix is being implemented.

Apr 1, 2021

Report: "BitPay Card top-ups temporarily unavailable"

Last update 2021-04-01T01:03:52.517Z

resolved2021-04-01T01:03:52.502Z

This incident has been resolved.

monitoring2021-03-31T22:21:02.155Z

A fix has been implemented and we are monitoring the results.

investigating2021-03-31T21:33:07.872Z

We are currently investigating this issue.

Feb 18, 2021

Report: "Delays in identity verification"

Last update 2021-02-18T15:02:05.437Z

resolved2021-02-18T15:02:05.422Z

This incident has been resolved.

identified2021-02-17T19:43:05.277Z

Some customers may have issues completing ID verification due to a partner outage.

Jan 6, 2021

Report: "Donation pages unavailable"

Last update 2021-01-06T21:36:15.851Z

resolved2021-01-06T21:36:15.837Z

This incident has been resolved.

identified2021-01-06T18:42:56.528Z

The issue has been identified and a fix is being implemented.

investigating2021-01-06T18:24:03.295Z

We are currently investigating an issue which is causing merchant donation pages to be unavailable.

Jan 4, 2021

Report: "Production Environment Currently Unavailable"

Last update 2021-01-04T21:56:48.803Z

resolved2021-01-04T21:56:48.789Z

This incident has been resolved.

monitoring2021-01-04T21:07:13.065Z

A fix has been implemented and we are monitoring the results.

investigating2021-01-04T20:51:41.219Z

We are continuing to investigate this issue.

investigating2021-01-04T20:36:06.202Z

We are continuing to investigate this issue.

investigating2021-01-04T20:27:22.162Z

We are currently investigating this issue.

Report: "Gift card outage - BitPay App"

Last update 2021-01-04T21:14:15.715Z

resolved2021-01-04T21:14:15.704Z

This incident has been resolved.

identified2021-01-01T16:46:28.137Z

Some gift card brands such as Mastercard Gift Cards, Amazon Canada, Mediamarkt and others are currently unavailable in the BitPay App due to a partner outage.

Dec 31, 2020

Report: "Partial gift card outage"

Last update 2020-12-31T15:41:06.973Z

resolved2020-12-31T15:41:06.961Z

This incident has been resolved.

identified2020-12-31T02:41:30.686Z

Some gift card brands such as Mastercard Gift Cards, Amazon Canada, Mediamarkt and others are currently unavailable in the BitPay App due to a partner outage.

identified2020-12-30T23:05:10.977Z

There is currently an issue which is causing delays in delivering claim codes for gift cards that have been purchased in the BitPay App.

Dec 29, 2020

Report: "Gift card processing delays"

Last update 2020-12-29T15:07:27.388Z

resolved2020-12-29T15:07:27.378Z

This incident has been resolved.

identified2020-12-27T04:36:50.795Z

There is currently an issue which is causing delays in delivering claim codes for gift cards that have been purchased in the BitPay App.

Dec 16, 2020

Report: "Identity verification delays"

Last update 2020-12-16T16:42:27.255Z

resolved2020-12-16T16:42:27.240Z

This incident has been resolved.

identified2020-12-15T21:08:20.041Z

One of our third party identity verification service providers is currently experiencing some issues. This is causing BitPay ID verification to be delayed.

Oct 20, 2020

Report: "Delays in identity verification"

Last update 2020-10-20T15:35:22.386Z

resolved2020-10-20T15:35:22.371Z

This incident has been resolved.

identified2020-10-20T12:27:22.371Z

Our identity verification service provider is currently experiencing an issue which is causing ID and selfie verification to be delayed. We will provide an update shortly.