Historical record of incidents for Bitpanda
Report: "Deutsche Bank withdrawals are temporarily unavailable"
Last updateDeutsche Bank withdrawals are temporarily unavailable due to a technical issue. We understand this may cause inconvenience and are working urgently to fix this issue. Thank you for your understanding!
Report: "SMS notifications/codes not being delivered"
Last updateWe're currently investigating reports of users not receiving SMS notifications or codes, particularly for Austrian (AT) and German (DE) phone numbers. Our team is actively working on this issue. We'll provide an update as soon as more information is available.
Report: "Skrill deposits are temporarily unavailable"
Last updateSkrill deposits are temporarily unavailable due to a technical issue. Please use alternative deposit methods while we are working on restoring the service. Thank you for your understanding!
Report: "Skrill deposits are temporarily unavailable"
Last updateSkrill deposits are temporarily unavailable due to a technical issue. Please use alternative deposit methods while we are working on restoring the service. Thank you for your understanding!
Report: "Scheduled Maintenance"
Last updateThe scheduled maintenance has been completed.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
We'll be performing scheduled maintenance on our systems on May 26th. During this window, you may experience intermittent service disruptions with trading, withdrawals, deposits and card authorization. We appreciate your understanding as we work to improve our services!
Report: "Crypto withdrawals unavailable on web app"
Last updateThis incident has been resolved.
We’re aware of an issue preventing some customers from completing cryptocurrency withdrawals on the Bitpanda web app. Mobile apps remain fully functional.Our team is actively working to restore normal service. In the meantime, please use the Bitpanda iOS or Android app to withdraw funds.Thank you for your patience—we’ll post an update as soon as the web app is operating normally.
Report: "Crypto withdrawals unavailable on web app"
Last updateThis incident has been resolved.
We’re aware of an issue preventing some customers from completing cryptocurrency withdrawals on the Bitpanda web app. Mobile apps remain fully functional. Our team is actively working to restore normal service. In the meantime, please use the Bitpanda iOS or Android app to withdraw funds. Thank you for your patience—we’ll post an update as soon as the web app is operating normally.
Report: "Klarna deposits temporarily disabled"
Last updateThis incident has been resolved.
Klarna deposits are temporarily unavailable due to a technical issue. Please use alternative deposit methods while we are working on restoring the service. Thank you for your understanding!
Report: "Temporary Issue with PayPal Deposits"
Last updateThis incident has been resolved.
We are currently experiencing technical difficulties on PayPal's side, which may result in issues when attempting to deposit funds using PayPal. If you are impacted by this, please try again later. We are in close contact with PayPal to resolve the issue promptly and will provide updates as soon as they become available. Thank you for your understanding and patience.
Report: "Worldpay Savings plan interruption"
Last updateThis incident has been resolved.
A percentage of users may experience issues with recurring payments via Worldpay. Our team is aware of the issue and working diligently on the resolution.
Report: "Klarna Deposits - Service Interruption"
Last updateThis incident has been resolved.
Klarna deposits have been re-enabled. Our development team is actively monitoring the system to confirm the resolution of the previously identified issue.
We are currently experiencing a technical issue that is impacting Klarna deposits. We have temporarily disabled Klarna deposit services. Our engineering team is working diligently to identify the root cause and implement a fix. We apologize for any inconvenience this may cause and will provide updates on the resolution progress.
Report: "Gmail - Bitpanda emails classified as spam"
Last updateOur partners were able to resolve the incident on their end.
We are investigating reports of our emails classified as spam by Gmail. We are working on resolving the issue with our partners
Report: "We are currently experiencing issues while requesting a new Bitpanda Card due to inability to confirm Proof of Address"
Last updateThis incident has been resolved.
Issue has been fixed, normal function is restored.
We are currently investigating this issue.
Report: "We have identified an issue causing Visa deposits to fail when processed through Worldpay."
Last updateThis incident has been resolved.
We have identified an issue causing Visa deposits to fail when processed through Worldpay. Our team is currently investigating the root cause and working on a permanent fix. Further updates will be provided as soon as more information becomes available. In the meantime, please use the alternative deposit options. We apologize for any inconvenience and appreciate your patience.
Report: "We are currently experiencing problems with logging in on multiple platforms. We advise you to avoid logging off at the moment."
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently experiencing problems with logging in on multiple platforms. Our team is actively investigating the issue and working to restore normal functionality as quickly as possible. We apologize for any inconvenience this may cause and will provide updates as soon as we have more information. Thank you for your patience.
Report: "We are currently experiencing issues with the availability of our platforms."
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Deposits and withdrawals are currently processed with delay"
Last updateThis incident has been resolved.
We are continuing to investigate this issue.
We are currently investigating this issue.
Report: "We are experiencing issues with one of database clusters causing downtime for most of our services."
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating with highest priority.
Report: "Hotmail Email Delivery Disruption"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
Due to an issue on the Hotmail side, any communications sent from Bitpanda to Hotmail addresses are currently not being delivered. Our systems are operating normally, and we have confirmed there is no internal error causing these delivery failures. We are actively monitoring the situation and will provide updates as soon as we have more information from Hotmail.
Report: "Fusion Order Creation Disruptions"
Last updateThis incident has been resolved.
We are currently experiencing an issue causing Fusion orders to potentially be rejected. Our team is actively investigating and working to resolve this as soon as possible.
Report: "We are currently experiencing delays with our User Verification Service, resulting in longer-than-usual processing times."
Last updateThis incident has been resolved.
We are currently experiencing delays with our User Verification Service, resulting in longer-than-usual processing times. Our team is working to resolve the issue as quickly as possible. We appreciate your patience and will provide updates here once the situation is resolved. If you have any concerns or questions, please reach out to our Support team.
Report: "Creating new Savings Plans is temporarily unavailable due to technical issues"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
We are continuing to investigate this issue.
We are currently investigating this issue.
Report: "We’re currently investigating an issue causing some Bitpanda Card transactions to be declined."
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Intermittent issues affecting card-related activities"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
Report: "Bitpanda.de website is unavailable. The Broker is not affected."
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
The issue has been resolved. Some browsers might still get the cached error page, which might take 5 min maximum to be cleared.
The issue has been identified. We are working to restore the Bitpanda website.
The Bitpanda Website is currently unavailable. No other services (Broker, Bitpanda Academy) are affected. We are currently investigating the issue.
Report: "[Third Party] Paypal deposits and withdrawals not working"
Last updateThis incident has been resolved.
Due to an issue on Paypal side deposits and withdrawals using Paypal are not working at the moment. We are working with Paypal to resolve the incident as soon as possible.
Report: "Mpay Deposit options is currently unavailable due to possible 3rd party issues"
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "Widespread technical difficulties"
Last updateThis incident has been resolved.
Technical fix is in progress, situation is improving.
Please be aware that currently we are experiencing technical difficulties. Investigation is on-going already.
Report: "Deposits for some currencies (PLN, CZK, DKK, NOK, HUF, SEK) for PaySafe Mastercard and Visa are currently unavailable."
Last updateThis incident has been resolved.
The issue has been identified on the vendor side and is currently being address.
Report: "Bitpanda applications having issues"
Last updateA fix has been deployed. All systems are operational
We are currently investigating this issue.
Report: "Paypal deposits are currently unavailable due to 3rd party provider issues , please use diffirent deposit providers"
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "Delayed fiat deposits using Worldpay"
Last updateThis incident has been resolved.
Fiat deposits via Worldpay are delayed due to an issue on the provider side.
Report: "iOS login issues on the latest app version affecting a small percentage of users"
Last updateThis incident has been resolved.
A hotfix has been released. We advise users who experienced login issues to upgrade to the latest app version.
We are actively investigating a technical issue identified in the latest iOS release (version 2.83.0). A limited number of users (less than 1% of our user base) who received this update have reported login difficulties. To ensure a seamless experience, we have paused the rollout of this version while our development team works diligently to resolve the issue. In the meantime, we recommend refraining from updating your iOS app version. Should you need any further assistance, please don’t hesitate to contact our Customer Care team. Thank you for your understanding and continued support.
Report: "Visa and Mastercard issue"
Last updateThis incident has been resolved.
Deposits with Visa and Mastercard are temporarily unavailable in some countries due to an issue at our partners side. Once resolved Visa and Mastercard deposits will be reenabled.
Report: "Worldpay deposits delayed (partner maintenance)"
Last updateThis incident has been resolved.
Worldpay deposits are delayed due to ongoing maintenance at our partner's end.
Report: "Prices Functionality for Some Assets Impacted"
Last updateThe issue has been resolved.
We are currently experiencing a partial service disruption affecting the prices functionality for certain assets. Approximately 10% of the app’s functionality related to asset pricing is impacted.
Report: "Mpay24 Deposits Processing Issues"
Last updateThis incident has been resolved.
We are currently experiencing an issue with Mpay24 deposits not being processed. Our team is actively working on resolving this issue. We apologize for the inconvenience and appreciate your patience.
Report: "Intermittent issues with PayPal deposits on Android"
Last updateThis incident has been resolved.
Some Android users are experiencing issues logging in to their PayPal account when making deposits. Our team is in contact with PayPal and is working to resolve the problem as quickly as possible.
Report: "Credit Card Deposits Processing Issue"
Last updateThis incident has been resolved.
We are currently experiencing an issue with credit card deposits not being processed. Our team is actively investigating and updates will be provided shortly. We apologize for the inconvenience and appreciate your patience.
Report: "Trading down due to technical issue"
Last updateThe incident is resolved. Trading is operational
We are working on consuming the transaction backlog. After which we are able to reenable trading
Due to a technical issue we are unable to process trades. We are working on resolving the issue with the highest priority.
Report: "[Android] New device verification loop affecting some users"
Last updateWe have rolled out a hotfix to all users. In case you encounter the issue, update your application to the latest version.
We are investigating an issue with the new device verification flow affecting some Android users. Affected users are unable to complete the verification of their device
Report: "GBP deposits and withdrawals stuck"
Last updateThis incident has been resolved.
We are facing an issue with GBP deposits and withdrawals. Our team is working hard on resolving the issue with our partners. We apologize for the inconvenience this might cause. Pending deposits and withdrawals will be processed once the technical issue is resolved
Report: "FIAT deposits not available on iOS"
Last updateThis incident has been resolved.
We are currently experiencing an issue with FIAT deposits not being available on iOS mobile devices. Our team is actively working on resolving this issue. We appreciate your patience and will provide updates as soon as possible. Thank you for your understanding.
Report: "PayPal deposits are currently unavailable"
Last updateThe issue has been resolved , and Paypal deposits are back online
We are currently experiencing an issue with PayPal deposits, recent deposits with that method are also delayed. Our team is actively working on resolving this issue. We appreciate your patience and will provide updates as soon as possible. Thank you for your understanding.
Report: "Outdated prices displayed in the portfolio overview"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently experiencing an issue with outdated prices displayed in the portfolio overview. Our team is actively working on resolving this issue. We appreciate your patience and will provide updates as soon as possible. Thank you for your understanding.
Report: "[Austrian tax residents only] Tax withholding reimbursement delay"
Last updateWe can confirm that it has been resolved in the meantime. If you have any open questions, do not hesitate to reach out to us via this form. Thank you for your understanding!
Since the 1st of January 2024, Bitpanda has simplified the taxation of cryptocurrencies for users based in Austria. As a result, Bitpanda will automatically withhold and pay taxes on profits from cryptoassets. In the course of the introduction, there may occasionally be deviations in the taxation of transactions from a limited user group. We assure you that we are already solving any problems for affected customers. If you have any further questions, the Bitpanda support team is available around the clock: https://support.bitpanda.com/hc/en-us/requests
We are aware of an issue where Austrian tax residents are fully taxed after transactions. Affected users will receive a reimbursement shortly after the issue is resolved. The reimbursement will happen automatically after the technical difficulties are solved. Thank you for your understanding!
Report: "Solana withdrawals currently unavailable"
Last updateThis incident has been resolved.
We are currently experiencing an issue with Solana (SOL) withdrawals . Our team is actively working on resolving this issue. We appreciate your patience and will provide updates as soon as possible. Thank you for your understanding.
Report: "iOS app crashing when users navigate to the Discovery section"
Last updateThe incident has been resolved.
We're pleased to inform you that the incident have been successfully resolved with our latest fix implementation. Our team is currently monitoring the situation closely to ensure continued stability. Thank you for your patience.
We are currently experiencing an issue with the iOS app crashing when users navigate to the Discovery section. Our team is actively working on resolving this issue. We appreciate your patience and will provide updates as soon as possible. Thank you for your understanding.
Report: "Savings Plans execution delays"
Last updateThis incident has been resolved.
We would like to inform you about the incident that took place on January 19-21, affecting the execution of Savings Plans on our platform. The issue, identified to be on the third party's end, is now resolved. Once we receive missing notifications (anticipated in 1-2 days), trades will execute without problems. We appreciate your understanding and patience as we work to resolve this matter promptly.
Report: "Crypto Deposit and Withdrawal Processing Issue"
Last updateThis incident has been resolved.
We are continuing to investigate this issue.
We are currently experiencing an issue with crypto deposits not being processed. Our team is actively investigating and updates will be provided shortly. We apologize for the inconvenience and appreciate your patience.
Report: "Transaction history export issues"
Last updateThis incident has been resolved.
A fix was released resolving the issue for most users. The upcoming fix is expected to resolve the issue for everyone.
Our transaction history export functionality is experiencing issues. Please contact Customer Care if you are unable to download your history export after multiple attempts. Our developers are working on resolving the issue as soon as possible.
Report: "Tink, Sofort deposits temporarily disabled"
Last updateThe incident has been resolved. Tink, Sofort deposits are reenabled
Due to a technical issue, we have temporarily disabled Tink and Sofort deposit methods. We apologise for any inconvenience caused
Report: "Tink degraded performance"
Last updateThis issue has been resolved. We apologize for the inconvenience.
Tink services have recovered at 20:26 CET. We continue to monitor the situation.
We want to keep you informed about the current status of our services. At the moment, we are experiencing issues with one of our payments provider Tink that is impacting our system. This issue is not within our direct control, but we are actively monitoring and working to mitigate its effects on your experience. Tink is actively working on this issue. Once we can confirm that our services are recovered we will let you know.
Report: "Tell-a-Friend rewards payout is delayed due to a technical issue"
Last updateThe issue has been resolved. Tell-a-Friend reward payouts are resumed.
We are continuing to work on a fix for this issue.
Tell-a-Friend rewards payout is delayed due to a technical issue. We are working on resolving the issue and processing the reward payouts as soon as possible. Thank you for the understanding!
Report: "T-Online.de rejects e-mails coming from Bitpanda"
Last updateThis incident has been resolved.
Currently we face issues with delivering e-mails to users using T-Online.de as mail provider. We are in touch with T-Online to get this block removed and will give an update here, once e-mail delivery to T-Online.de fully functional again.