Is BitMEX Down Right Now? Check if there is a current outage ongoing.

We have started the scheduled system maintenance at 02:00 UTC today. It will last until approximately 06:00 UTC today. During this time, trading is halted and the BitMEX website, mobile apps, all trading APIs, and the WebSocket will be unavailable. Maintenance may be completed, and trading may resume before the end of the window - please follow for any announcements here. Please note that when the scheduled maintenance has been completed, the exchange will be brought back up in cancel-only mode. All funds are safe during the maintenance window, and deposits made during the maintenance window will be processed and credited once the system is brought back.

Please note that we will have scheduled system maintenance from 02:00 UTC until approximately 06:00 UTC today. During these times, the BitMEX website, mobile apps, all trading APIs, and the WebSocket will be unavailable. Please note that when the scheduled maintenance is completed, the system will be brought back up in cancel-only mode. Maintenance may be completed, and trading may resume before the end of the window - please follow for any announcements that will be made no less than 15 minutes before trading resumes. All funds are safe during the maintenance, and deposits made during the maintenance window will be processed and credited once the system is brought back. If you have any questions, please contact Support.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We have received reports that some users are unable to load our instruments API. This is causing the website to fail to load in some cases. We are investigating the issue and will post an update once we have identified the problem.

Versions 3.0.3 and 3.0.4 of the BitMEX mobile app have an issue where the order list only shows the last order placed in the trade screen. We advise users to exercise caution while using these versions. A new version, 3.1.0 which includes the fix is now available through Google Play store, Apple Appstore, Apple Testflight and as an APK download through bitmex.com/mobile.

Versions 3.0.3 and 3.0.4 of the BitMEX mobile app have an issue where the order list only shows the last order placed in the trade screen. We advise users to exercise caution while using these versions. A new version, 3.1.0 which includes the fix is now available through Google Play store and Apple Testflight and as an APK download through bitmex.com/mobile. Apple Appstore release is pending their review process.

Versions 3.0.3 and 3.0.4 of the BitMEX mobile app has an issue where the order list only shows the last order placed in the trade screen. We advise users to exercise caution while using this version and will update this status when a fix has been released.

Versions 3.0.3 and 3.0.4 of the BitMEX mobile app have an issue where the order list only shows the last order placed in the trade screen. We advise users to exercise caution while using these versions.A new version, 3.1.0 which includes the fix is now available through Google Play store, Apple Appstore, Apple Testflight and as an APK download through bitmex.com/mobile.

Versions 3.0.3 and 3.0.4 of the BitMEX mobile app have an issue where the order list only shows the last order placed in the trade screen. We advise users to exercise caution while using these versions.A new version, 3.1.0 which includes the fix is now available through Google Play store and Apple Testflight and as an APK download through bitmex.com/mobile. Apple Appstore release is pending their review process.

Versions 3.0.3 and 3.0.4 of the BitMEX mobile app has an issue where the order list only shows the last order placed in the trade screen. We advise users to exercise caution while using this version and will update this status when a fix has been released.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Please note that due to scheduled maintenance on BitMEX Testnet trading in Testnet will be suspended.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Please note that due to scheduled maintenance on wallets, we will not be able to process any withdrawals. Any deposits other than BTC will not be credited to your account within the maintenance period.We would like to remind our users that all funds remain safe during maintenance, and any deposits sent during the downtime (other than BTC) will be credited as soon as the maintenance is completed.

This incident has been resolved.

We have received reports of elevated error rates when placing trades. We have identified a potential cause for this and remediated it, trading should now be operating as normal and error rates have stabilised to normal levels.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to work on a fix for this issue.

We have identified an issue that is preventing deposits to and withdrawals from BitMEX to be processed. We remind our customers that all funds are safe and deposits will be credited once this issue is resolved.​ We are working on implementing a fix and will provide any updates here. If you have any additional questions, please contact Support here: https://www.bitmex.com/contact

This incident has been resolved and all our systems are working as usual. We apologise for any inconvenience caused and we remind our users that all funds have remained safe at all times. Please contact Support with any further questions.

We have identified what’s causing the BitMEX index values to not update. We are implementing a fix and we remind our users that all funds are safe. Please, contact Support with additional questions. We will publish updates as needed

This incident has been resolved.

Trading has been resumed - we are continuing to monitor the stability of the platform.

We have now fixed the issue that caused the trading suspension since 22:45 UTC. The exchange will remain in cancel-only mode until 23:50 UTC when regular trading will recommence. We would like to remind our users that all funds are secure. If you have any additional questions, please contact Support here: https://www.bitmex.com/contact

We are investigating an issue that has caused trading suspension on BitMEX since 22:45 UTC. We will provide updates here once the exchange is available again. Once available, the exchange will initially be in cancel-only mode ahead of the resumption of trading. This means orders can only be cancelled.We have identified a new issue that is impacting our trading system. We are working on implementing a fix and will publish updates as necessary. We remind our customers that all funds are safe and we apologise for any inconvenience. If you have any additional questions, please contact Support.

We have identified a new issue that is impacting our trading system. We are working on implementing a fix and will publish updates as necessary. We remind our customers that all funds are safe and we apologise for any inconvenience. If you have any additional questions, please contact Support.

We have identified what’s causing the freeze on our trading system. We are implementing a fix and we remind our users that all funds are safe. Please, contact Support with additional questions. We will publish updates as needed.

We have implemented a fix for this issue and trading system is now working as usual. We will continue to monitor the issue and we remind our users that all funds have remained safe at all times. If you experience any further issues, please contact Support.

Maintenance is complete, trading has resumed and systems are operating normally

Monitoring - The BitMEX team has finished performing system maintenance on the 16th of November. Trading resumed at 03:00 UTC. We will continue to monitor the platform and we remind our users that all funds have remained safe at all times. If you experience any further issues, please contact Support: https://www.bitmex.com/contact.

The exchange will remain in cancel-only mode until 03:00 UTC when regular trading will recommence. If you have any additional questions, please contact Support here: https://www.bitmex.com/contact

Maintenance is complete, trading has resumed.

Maintenance has been completed. We will remain in cancel-only mode for 15 minutes and resume trading at 02:25 UTC

The BitMEX team will be performing system maintenance on Testnet today. During these times, the testnet website, testnet trading APIs, and the testnet WebSocket will be unavailable.

This incident has been resolved and all our systems are working as usual. We apologise for any inconvenience caused and we remind our users that all funds have remained safe at all times. Please contact Support with any further questions.

We have identified an issue that is affecting our Options experience. We are currently deploying a fix, and will publish updates as necessary. We remind our customers that all funds are safe and we apologise for any inconvenience. If you have any additional questions, please contact Support here: https://www.bitmex.com/contact

The scheduled maintenance has been completed.

We would like to remind our users that all funds remain safe, and any deposits sent during the downtime (other than BTC) will be credited as soon as the maintenance is completed.

Please note that due to scheduled maintenance on wallets, we will not be able to process any withdrawals. Any deposits other than BTC will not be credited to your account within the maintenance period.

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This incident has been resolved and all our systems are working as usual. We apologise for any inconvenience caused and we remind our users that all funds have remained safe at all times. Please contact Support with any further questions.

We have implemented a fix for this issue and withdrawals are now processing as usual. We will continue to monitor the issue and we remind our users that all funds have remained safe at all times. If you experience any further issues, please contact Support: https://www.bitmex.com/contact

We are continuing to investigate this issue.

We have identified an issue that is impacting the speed of withdrawal processing. Deposits are not impacted. We are working on implementing a fix and will publish updates as necessary. We remind our customers that all funds are safe and we apologise for any inconvenience. If you have any additional questions, please contact Support here: https://www.bitmex.com/contact

This incident has been resolved.

Maintenance has been completed and we are monitoring the results.

Testnet will be undergoing maintenance between 11th of September and 18th of September, which may result in intermittent availability. This maintenance is essential to enhance our services and ensure a better experience for you. We appreciate your patience during this time. Please check back regularly, and we will do our best to minimize any disruptions. Thank you for your understanding!

This incident has been resolved.

We have identified an issue that is preventing some users from logging in through the frontend. We are working on implementing a fix and will publish updates as necessary. We remind our customers that all funds are safe and we apologise for any inconvenience. If you have any additional questions, please contact Support here: https://www.bitmex.com/contact

This incident has been resolved and all our systems are working as usual. We apologise for any inconvenience caused and we remind our users that all funds have remained safe at all times. Please contact Support with any further questions.

We have implemented a fix for this issue and login is now working as usual. We will continue to monitor the issue and we remind our users that all funds have remained safe at all times. If you experience any further issues, please contact Support: https://www.bitmex.com/contact

We have identified an issue that is preventing users from logging into the BitMEX website We are working on implementing a fix and will publish updates as necessary. The platform remains available to logged in users and via our API and our mobile app. We remind our customers that all funds are safe and we apologise for any inconvenience. If you have any additional questions, please contact Support.

This incident has been resolved and all our systems are working as usual. We apologise for any inconvenience caused and we remind our users that all funds have remained safe at all times. Please contact Support with any further questions.

A fix has been implemented and we are monitoring the results.

We have identified an issue that is preventing deposits to and withdrawals from BitMEX to be processed. We remind our customers that all funds are safe and deposits will be credited once this issue is resolved.​ We are working on implementing a fix and will provide any updates here. If you have any additional questions, please contact Support here: https://www.bitmex.com/contact

This incident has been resolved.

The issue has been identified and a fix is being implemented.

We have identified an issue that is causing delays on the websocket for a subset of clients. We are working on implementing a fix and will publish updates as necessary. We remind our customers that all funds are safe and we apologise for any inconvenience. If you have any additional questions, please contact Support.

The incident has been resolved and all pending withdrawals have now been cleared.

Deposits are now flwoing as expected and we continue to work through pending withdrawals, your patience is appreciated.

Pending deposits have now been cleared and we are working through pending withdrawals.

We have implemented a fix for this issue and are working through the backlog of requests. We appreciate your patience. We will continue to monitor the issue and we remind our users that all funds have remained safe at all times. If you experience any further issues, please contact Support: https://www.bitmex.com/contact

We have identified an issue that is affecting deposit and withdrawal requests, preventing transactions being processed in a timely manner. We are working on implementing a fix and will publish updates as necessary. We remind our customers that all funds are safe and we apologise for any inconvenience. If you have any additional questions, please contact Support here: https://www.bitmex.com/contact

This incident has been resolved. We apologies for any inconvenience caused and appreciate your understanding.

A fix has been implemented and we are now monitoring the situation.

A recent update is blocking the validation of both deposits and withdrawals. Transactions are visible and funds are safe, but not being reflected on customer accounts. We continue to work on fixing this issue and again remind users that all funds are safe.

We are continuing to investigate the issue and remind all users that their funds are safe.

Please be aware that we are experiencing issues with withdrawals and deposits. Rest assured, all funds are safe. We are working to resolve this issue and appreciate your patience.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We have identified an issue which is resulting in some users receiving stale data from some of our REST endpoints. We are working on implementing a fix and will publish updates as necessary. We remind our customers that all funds are safe and we apologise for any inconvenience. If you have any additional questions, please contact Support.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are seeing intermittent issues with our API query service, some users report that the website is not loading properly. We are investigating the issue.

This incident has been resolved and all our systems are working as usual. We apologise for any inconvenience caused and we remind our users that all funds have remained safe at all times. Please contact Support with any further questions.

We have identified an issue that suspended Testnet markets. We are working on implementing a fix and will publish updates as necessary. We remind our customers that all funds are safe and we apologise for any inconvenience. If you have any additional questions, please contact Support here: https://www.bitmex.com/contact

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to investigate this issue. All RestAPI data is stale and may not update.

We have identified an issue that is affecting traders using our Rest API. Any orderbook data is currently unavailable via the Rest API, e.g.: https://www.bitmex.com/api/v1/orderBook/L2?symbol=XBTUSD https://api.direct.bitmex.com/api/v1/orderBook/L2?symbol=XBTUSD We are working on implementing a fix and will publish updates as necessary. We remind our customers that all funds are safe and we apologise for any inconvenience. If you have any additional questions, please contact Support here: https://www.bitmex.com/contact

This incident has been resolved and all our systems are working as usual. We apologise for any inconvenience caused and we remind our users that all funds have remained safe at all times. Please contact Support with any further questions.

We have implemented a fix for this issue and the REST API is now working as usual. We will continue to monitor the issue and we remind our users that all funds have remained safe at all times. If you experience any further issues, please contact Support: https://www.bitmex.com/contact

We are investigating an issue that is preventing updates for /position via our REST API. We are working on implementing a fix and will publish updates as necessary. We remind our customers that all funds are safe and we apologise for any inconvenience. If you have any additional questions, please contact Support here: https://www.bitmex.com/contact

This incident has been resolved and all our systems are working as usual. We apologise for any inconvenience caused and we remind our users that all funds have remained safe at all times. Please contact Support with any further questions.

We have implemented a fix for this issue and deposit and withdrawals are now working as usual. We will continue to monitor the issue and we remind our users that all funds have remained safe at all times. If you experience any further issues, please contact Support: https://www.bitmex.com/contact

We continue to work on implementing a fix and will publish updates as necessary. We remind our customers that all funds are safe and we apologise for any inconvenience. If you have any additional questions, please contact Support here: https://www.bitmex.com/contact

We have identified an issue that is preventing deposits to and withdrawals from BitMEX to be processed. Deposits are received by our wallets on-chain but are not credited to user accounts. For the same reason, withdrawals cannot be processed currently. We remind our customers that all funds are safe and deposits will be credited once this issue is resolved.​ We are working on implementing a fix and will provide any updates here. If you have any additional questions, please contact Support here: https://www.bitmex.com/contact

This incident has been resolved and all deposits and withdrawals are working as usual. Users who had a deposit or withdrawal pending during the time of the incident will see the transaction processed and amounts credited to their wallet shortly. We apologise for any inconvenience caused and we remind our users that all funds have remained safe at all times. Please contact Support with any further questions.

We have identified an issue that is preventing deposits to and withdrawals from BitMEX from being processed. This applies to all supported currencies and networks. Deposits are received by our wallets on-chain but are not credited to user accounts. For the same reason, withdrawals cannot be processed currently. We remind our customers that all funds are safe and deposits will be credited once this issue is resolved.​ We are working on implementing a fix and will provide any updates here. If you have any additional questions, please contact Support here: https://www.bitmex.com/contact

This incident has been resolved.

Trading has resumed as of 07:00 UTC

A fix has been implemented and the exchange is now available again in cancel only mode. Normal trading will resume at 07:00 UTC

The issue has been identified and a fix is being implemented.

We have identified an issue that has resulted in the exchange being suspended. We are working on implementing a fix and will publish updates as necessary. We remind our customers that all funds are safe and we apologise for any inconvenience. If you have any additional questions, please contact Support.

This incident has been resolved at ~1:00PM UTC and all our systems are working as usual. We apologise for any inconvenience caused and we remind our users that all funds have remained safe at all times. Please contact Support with any further questions.

We are continuing to investigate this issue.

We are receiving reports that some users are receiving stale data when querying our REST APIs. We are working on implementing a fix and will publish updates as necessary. We remind our customers that all funds are safe and we apologise for any inconvenience. If you have any additional questions, please contact Support.

We are currently investigating unusual activity by a user who has been selling large orders on our Bitcoin-USDT Spot Market over the past few hours. Please note that this activity does not impact our popular derivatives market, such as XBTUSD, nor does it affect the index price. The trading platform is operating as normal and all funds are safe.

This incident has been resolved and all our systems are working as usual. We apologise for any inconvenience caused and we remind our users that all funds have remained safe at all times. Please contact Support https://www.bitmex.com/contact with any further questions.

We have identified an issue that has been delaying withdrawals from BitMEX on the Ethereum network since 16:00 UTC. We remind our customers that all funds are safe and withdrawals will be processed once this issue is resolved.​ We are working on implementing a fix and will provide any updates here. If you have any additional questions, please contact Support here: https://www.bitmex.com/contact

This issue has been resolved and all our systems are working as usual. We apologise for any inconvenience caused and we remind our users that all funds have remained safe at all times. Please contact Support with any further questions.

We have implemented a fix for this issue and the system is working as usual. We will continue to monitor the issue, and we remind our users that all funds have remained safe at all times. If you experience any further issues, please contact Support: https://www.bitmex.com/contact

We have identified an issue where a small group of users receives 5xx errors when submitting requests to the exchange. We are working on implementing a fix and will publish updates as necessary. We remind our customers that all funds are safe and apologise for any inconvenience. If you have any additional questions, please contact Support here: https://www.bitmex.com/contact

Our scheduled system maintenance has been successfully completed and deposits made during the maintenance window have be processed. We appreciate your patience during today's system maintenance, which lasted from 02:00 UTC until 03:59 UTC. Should you have any further inquiries, please contact our support team.

Our scheduled system maintenance has been completed, and regular trading resumed at 03:59 UTC. Deposits made during the maintenance window will be processed and credited once the system is restored. We appreciate your patience during this system maintenance.

Our scheduled system maintenance has been completed, and any remaining issues with users connecting to the trading website and mobile app have been resolved. Trading will remain in cancel-only mode until 03:59 UTC, at which point regular trading operations will recommence. Deposits made during the maintenance window will be processed and credited once the system is brought back. We would like to remind our users that all funds are safe. Should you have any further inquiries, please contact our support team.

The system maintenance is ongoing, and we will announce any resumption of trading at least 10 minutes in advance. Trading will initially resume in cancel-only mode. Please follow our status updates here. We would like to remind our users that all funds are secure. Deposits made during the maintenance window will be processed and credited once the system is restored. If you have any further inquiries, please contact our support team.

With users continuing to encounter issues when accessing the website and mobile app, we have made the decision to suspend all trading again. We will announce the resumption of trading here. Any resumption of trading will happen in cancel-only mode at first. Please follow for our status updates here.

We have identified some users experiencing issues accessing the trading website or mobile app. Therefore, we will extend the cancel-only mode until 2:45 AM, at which point regular trading operations will recommence.

Our scheduled system maintenance has been successfully completed. Trading will resume at 02:20 UTC but remain in cancel-only mode until 02:35 UTC, at which point regular trading operations will recommence. Deposits made during the maintenance window will be processed and credited once the system is brought back. We would like to remind our users that all funds are safe. Should you have any further inquiries, please contact our support team.

We have started the scheduled system maintenance at 02:00 UTC today. It will last until approximately 06:00 UTC today. During this time, trading is halted and the BitMEX website, mobile apps, all trading APIs, and the WebSocket are unavailable. The maintenance may be completed early, and trading may resume before the end of the window - please follow for our status updates here. After the scheduled maintenance is completed, trading will initially resume in cancel-only mode. All funds are safe during the maintenance, and deposits made during the maintenance window will be processed and credited once the system is brought back.

Maintenance has started

The BitMEX team will be performing system maintenance on Production starting at 02:00 UTC. https://blog.bitmex.com/site_announcement/scheduled-system-maintenance-on-22-feb-testnet-29-feb-prod/ This will result in the platform being unavailable with trading suspended from 02:00 UTC to 06:00 UTC. During these times, the BitMEX website, mobile apps, all trading APIs, and the WebSocket will be unavailable. Please note that maintenance may be completed and trading may resume before the end of the window – please follow for any site announcements which will be made no less than 15 minutes before trading resumes. All funds are safe during the maintenance, and deposits made during the maintenance window will be processed and credited once the system is brought back. If you have any questions, please contact Support.

This incident has been resolved.

We have implemented a fix for this issue and connectivity in the affected locations is now working as usual. We will continue to monitor the issue and we remind our users that all funds have remained safe at all times. If you experience any further issues, please contact Support.

We have identified that this connectivity issue appears to be affecting a specific Internet Service Provider and dependent regional networks. This issue may persist until the service provider implements a fix and we will publish updates when available. We remind our customers that all funds are safe and we apologise for any inconvenience. If you have any additional questions, please contact Support

We have identified an issue that is preventing users from accessing our systems in a few specific locations. We are working on implementing a fix and will publish updates as necessary. We remind our customers that all funds are safe and we apologise for any inconvenience. If you have any additional questions, please contact Support

Trading has been resumed following maintenance

Maintenance complete - testnet is restored in cancel-only mode. Trading will be resumed at 02:40 UTC

Maintenance has started

The BitMEX team will be performing system maintenance on Testnet starting at 02:00 UTC. https://blog.bitmex.com/site_announcement/scheduled-system-maintenance-on-22-feb-testnet-29-feb-prod/ This will result in the platform being unavailable with trading suspended from 02:00 UTC to 06:00 UTC. During these times, testnet will be unavailable. Please note that maintenance may be completed and trading may resume before the end of the window – please follow for any site announcements which will be made no less than 15 minutes before trading resumes.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We have identified an issue that is affecting testnet web and api. We are working on implementing a fix and will publish updates as necessary. We remind our customers that all funds are safe and we apologise for any inconvenience. If you have any additional questions, please contact Support.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We have identified an issue that is affecting testnet web and api. We are working on implementing a fix and will publish updates as necessary. We remind our customers that all funds are safe and we apologise for any inconvenience. If you have any additional questions, please contact Support.

This incident has been resolved.

We identified an issue that was preventing websocket updates from coming through. We have implemented a fix for this issue and websocket is now working as usual. We will continue to monitor the issue and we remind our users that all funds have remained safe at all times. If you experience any further issues, please contact Support. If you have any additional questions, please contact Support.

This incident has been resolved and all our systems are working as usual. We apologise for any inconvenience caused and we remind our users that all funds have remained safe at all times. Please contact Support with any further questions.

We have identified an issue that was affecting all withdrawal confirmation emails from being sent out to users. As a consequence, users requesting withdrawals were unable to confirm the withdrawal and have it processed. The issue persisted from 09:00 - 10:15 UTC and has been fixed now. If you attempted to process a withdrawal during this time, you should re-request the withdrawal and confirm the email. We remind our customers that all funds are safe and we apologise for any inconvenience. If you have any additional questions, please contact Support here: https://www.bitmex.com/contact

This incident has been resolved, and all our systems are now functioning as usual. In case you had missed a notification email, such as a withdrawal confirmation, your confirmation email could have expired. In such a case, please re-initiate the withdrawal request, and it will be processed as per the regular process flow. We apologise for any inconvenience caused and we remind our users that all funds have remained safe at all times. Please contact Support with any further questions.

Our team is now implementing a fix for this issue. As a result, users may receive a bulk send of notifications that have been pending since the beginning of the issue (approx 04:45 UTC).

We have identified an issue that is affecting all client email notification, e.g. deposit or withdrawal confirmation emails and others. We are working on implementing a fix and will publish updates as necessary. We remind our customers that all funds are safe and we apologise for any inconvenience. If you have any additional questions, please contact Support here: https://www.bitmex.com/contact

This incident has been resolved.

We have implemented a fix for this issue and the WebSocket API is now working as usual. We will continue to monitor the issue and we remind our users that all funds have remained safe at all times. If you experience any further issues, please contact Support: https://www.bitmex.com/contact

We are investigating an issue that may cause some users ad-hoc disconnects and/or a slow response from our WebSocket API. We are working on implementing a fix and will publish updates as necessary. We remind our customers that all funds are safe and we apologise for any inconvenience. If you have any additional questions, please contact Support here: https://www.bitmex.com/contact

This incident has been resolved.

We identified an issue that is causing intermittent connection issues to the trading UI and API. We have implemented a fix for this issue and access should now be restored. We will continue to monitor the issue and we remind our users that all funds have remained safe at all times. If you experience any further issues, please contact Support.

This incident has been resolved.

We have identified what’s causing this issue and we are already implementing a fix. We remind our users that all funds are safe and that they can contact Support with additional questions. We will publish updates as needed.

We have identified an issue that is preventing users of the BitMEX HK Mobile application from completing KYC. We are working on implementing a fix and will publish updates as necessary. We remind our customers that all funds are safe and we apologise for any inconvenience. If you have any additional questions, please contact Support.

The issue has been fixed in production.

We are continuing to work on a fix for this issue.

Currently users are unable to confirm a withdrawal on iOS devices, We have identified the issue and are working on a fix now to be released in the next few hours. A workaround is to use a different device, such as a PC, or to select the "View Desktop site" option in your browser settings

This incident has been resolved.

We have now fixed the issue that caused the trading suspension between 05:25 - 05:38 UTC. During the suspension the exchange operated in cancel-only mode. Since 05:38 UTC, all trading is operating normally. We will continue to monitor the issue and would like to remind our users that all funds are secure. If you have any additional questions, please contact Support here: https://www.bitmex.com/contact

The issue has been identified and a fix is being implemented.

We have identified an issue that has resulted in an exchange suspension. We are working on implementing a fix and will publish updates as necessary. We remind our customers that all funds are safe and we apologise for any inconvenience. If you have any additional questions, please contact Support.

This issue has been resolved and all our systems are working as usual. We apologise for any inconvenience caused and we remind our users that all funds have remained safe at all times. Please contact Support with any further questions.

We have identified an issue that is causing increased rate-limiting in Testnet. We are working on implementing a fix and will publish updates as necessary. We remind our customers that all funds are safe and we apologise for any inconvenience. If you have any additional questions, please contact Support here: https://www.bitmex.com/contact

Schedule maintenance is now complete

Schedule maintenance is in progress - https://blog.bitmex.com/site_announcement/testnet-scheduled-downtime-on-20-december-2023/

We have received reports from users trading via our API that they received error 500 messages. This issue persisted between 06:35-07:05 UTC and has been resolved by now. All our systems are working as usual. We apologise for any inconvenience caused and we remind our users that all funds have remained safe at all times. Please contact Support with any further questions.

This incident has been resolved.

We have implemented a fix for this issue, and now deposits and withdrawals are working as usual. All deposits received on-chain during the incident have already been credited to users' accounts. If you submitted a withdrawal during the incident, please repeat the withdrawal request, and it will be processed as usual. We will continue to monitor the situation and remind our users that all funds have remained safe at all times. If you experience any further issues, please contact Support at: https://www.bitmex.com/contact

We have identified an issue that is preventing deposits to and withdrawals from BitMEX to be processed. Deposits are received by our wallets on-chain but are not credited to user accounts. For the same reason, withdrawals cannot be processed currently. We remind our customers that all funds are safe and deposits will be credited once this issue is resolved. We are working on implementing a fix and will provide any updates here. If you have any additional questions, please contact Support here: https://www.bitmex.com/contact

This incident has been resolved.

We have fixed an issue that was causing users repetitive timeout calls from the REST API between 6:45-7:00 UTC. Traders connected via API may have received a timeout and had to repeat their request. This may have impacted web and mobile app user experience, too, having to repeat actions such as login or order submission/cancellation. The issue has now been fixed and we will continue to monitor the issue. We remind our users that all funds have remained safe at all times. If you experience any further issues, please contact Support: https://www.bitmex.com/contact

This incident has been resolved and all our systems are working as usual. We assure our users that all funds have remained secure at all times and we will follow up with users who were impacted by the trading suspension. Thank you for your patience. Please contact Support with any further questions.

Trading on the exchange resumed regular operations at 21:43 UTC, and we will continue to monitor performance. Deposits received during suspension have been processed too. Due to a technical issue, trading was temporarily suspended from 17:05 to 20:12 UTC. Order cancellations were operational from 20:12 UTC, and the exchange was in cancel-only mode until 21:43 UTC. We assure our users that all funds have remained secure at all times and we will follow up with users who were impacted by the trading suspension. Thank you for your patience. Should you encounter any further issues, please contact our Support team: https://www.bitmex.com/contact.

We have now fixed the issue that was impacting users on the trading page to process order cancellations after the exchange was suspended between 17:05-20:12 UTC today. Order cancellations have been operational since 21:20 UTC. The exchange will remain in cancel-only mode until 21:43 UTC when regular trading will recommence. If you have any additional questions, please contact Support here: https://www.bitmex.com/contact

We have restarted the exchange successfully at 20:12 UTC after trading was suspended at 17:05 UTC. However, we are still investigating an issue of our websocket that is impacting users on the trading page to process order cancellations. The exchange therefore remains in cancel-only mode until further notice while we fix this issue and we will inform users here before regular trading will commence. We remind our customers that all funds are safe and we apologise for any inconvenience. If you have any additional questions, please contact Support here: https://www.bitmex.com/contact

Update: Cancel-only mode will be extended until 21:00 UTC when regular trading will recommence. API cancellations are processed as expected however some users experience issues when canceling orders on the trading page. If you have any additional questions, please contact Support here: https://www.bitmex.com/contact

Update: Cancel-only mode will be extended until 20:45 UTC when regular trading will recommence. If you have any additional questions, please contact Support here: https://www.bitmex.com/contact

Update: Cancel-only mode will be extended until 20:35 UTC when regular trading will recommence.

We have restarted the exchange successfully at 20:12 UTC after trading was suspended at 17:05 UTC. Order cancellations have been operational since 20:12 UTC, and the exchange will remain in cancel-only mode until 20:20 when regular trading will recommence. We remind our customers that all funds are safe and we apologise for any inconvenience. If you have any additional questions, please contact Support here: https://www.bitmex.com/contact

We are investigating a technical issue that has caused trading suspension on BitMEX since 17:05 UTC. We will provide updates here once the exchange is available again. Once available, the exchange will initially be in cancel-only mode ahead of the resumption of trading. Our team is working to resolve the issue and bring up the exchange as soon as possible. We will follow up with users impacted by the trading suspension once the exchange is operational. We appreciate your patience. We would like to remind our customers that all funds are secure, and we apologise for any inconvenience this may have caused. If you have any additional questions, please contact Support here: https://www.bitmex.com/contact

We are still working to restart the trading engine and trading remains suspended. We remind our customers that all funds are safe and we apologise for any inconvenience. If you have any additional questions, please contact Support here: https://www.bitmex.com/contact

We have identified the issue and must restart the exchange at 17:48 UTC, all trading is suspended. We will update users here once cancel-only is active

We are investigating an issue that is affecting trading since about UTC 17:05. We are working on implementing a fix and will publish updates at status.bitmex.com. We remind our customers that all funds are safe and we apologise for any inconvenience. If you have any additional questions, please contact Support here: https://www.bitmex.com/contact

This incident has been resolved and all our systems are working as usual. We apologise for any inconvenience caused and we remind our users that all funds have remained safe at all times. Please contact Support with any further questions.

The slow load times were caused by a third-party service provider and were limited to users accessing our services through them. The issue has been resolved by the provider, and both connectivity and load times for our trading site have returned to normal across all regions. We will continue to monitor the issue and we remind our users that all funds have remained safe at all times. If you experience any further issues, please contact Support: https://www.bitmex.com/contact

We have received user reports of slow load time and connectivity issues when accessing the BitMEX trading site from certain regions. Our team is investigating the root cause and working on implementing a fix. We will publish updates as necessary. In the meantime, we recommend that users experiencing these issues try refreshing the page as a temporary workaround. We remind our customers that all funds are safe and we apologise for any inconvenience. If you have any additional questions, please contact Support here: https://www.bitmex.com/contact

This incident has been resolved.

We are continuing to investigate this issue.

We are investigating an issue that is affecting the www.bitmex.com/realtimemd. We are working on implementing a fix and will publish updates as necessary. We remind our customers that all funds are safe and we apologise for any inconvenience. If you have any additional questions, please contact our support team via https://www.bitmex.com/contact