Is Bitly Down Right Now? Check if there is a current outage ongoing.

This incident has been resolved.

The issue has been identified and we are working to restore the service.

We are continuing to investigate this issue.

We are currently investigating reports of a major service outage impacting our public API. Our on-call team is working to identify and resolve this issue. We will provide an update within 30 minutes.

The issue has been identified and we are working to restore the service.

We are continuing to investigate this issue.

We are currently investigating reports of a major service outage impacting our public API. Our on-call team is working to identify and resolve this issue. We will provide an update within 30 minutes.

From `16:41Z` - `23:56Z` operations on and access to user uploaded images failed. This affected user ability to add new images to QR codes and Pages, and affected display of user uploaded images on Page buttons and backgrounds. The root cause was human error by our service provider during the application of a policy change. A restriction intended for one object incorrectly applied at the bucket level. We understand the significant impact this has had and we are taking steps with our service provider to prevent this from happening again.

The issue has been resolved, and all services appear to be operating as expected.

We are seeing improvement and will continue to monitor the situation.

We have identified the issue and are working to resolve it. Images are unable to be retrieved or uploaded. This may affect QR Code logos and Bitly Pages with images.

We are continuing to investigate, this is also affecting uploading images.

We are currently investigating an issue preventing uploaded images to be fetched. This could be affecting Link in Bios and QR codes.

We are currently investigating an issue preventing uploaded images to be fetched. This could be affecting Link in Bios and QR codes.

An incident impacting our website, API, webhooks and metrics has been resolved and all actions should now be operational.

We are currently experiencing a major service outage impacting our Website and API. Our on-call team has identified the root cause and is working and resolve this issue. We will provide an update within 30 minutes.

The incident has been resolved and all actions on the logged in website experience are operational.

We are seeing recovery from an incident that was affecting our logged in web experience (specifically redirecting links to new long URLs). Our on-call team is monitoring the situation and working to determine what caused the issue.

We are currently investigating reports of a partial service outage impacting our logged in website experience - with some actions failing including redirecting links to new long urls. Our on-call team is working to identify and resolve this issue. We will provide an update within 30 minutes.

This incident has been resolved.

We have identified a change which has created intermittent website errors for some of our users. A fix is being implemented and we will begin monitoring.

Hi community. We’re currently investigating issues serving the Bitly website. We will provide an update on this issue within 30 minutes

The incident with our 3rd party billing provider has been resolved and we've seen full recovery. We appreciate your patience!

We are currently observing recovery from a 3rd party software outages that was was affecting various billing related actions (upgrading to paid plans, retrieving billing information, etc). We are continuing to monitor the situation closely!

We are currently experiencing issues with our 3rd party billing provider. This is affecting various billing related actions (upgrading to paid plans, retrieving billing information, etc). The provider has identified the issue and is currently implementing a fix. We are monitoring the situation closely and will share an update as soon as we know more.

We are currently experiencing issues with our 3rd party billing provider. This is affecting various billing related actions (upgrading to paid plans, retrieving billing information, etc). The provider has acknowledged the incident and is currently investigating. We are monitoring the situation closely and will share an update as soon as we know more.

We are currently experiencing issues with our 3rd party billing provider. This is affecting various billing related actions (upgrading to paid plans, retrieving billing information, etc). We are monitoring the situation closely and will share an update as soon as we know more.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently experiencing issues with our 3rd party billing provider. This is intermittently affecting various billing related actions (upgrading to paid plans, retrieving billing information, etc). The provider has acknowledged the incident and the cause is currently under investigation. We are monitoring the situation closely and will share an update as soon as we know more!

This incident has been resolved.

Our 3rd party provider has implemented a fix for the service disruption that was causing issues with using PayPal as a payment method in our checkout flow. We have observed recovery and will continue to monitor the situation. PayPal payment methods should now be function in our checkout flow, but if you continue to encounter any issues, using credit card is still a viable workaround.

We are currently experiencing issues processing PayPal as a payment method in our online checkout flow. If you need to make a purchase, you can still do so successfully by providing a credit card as your payment method instead. The provider has acknowledged the service disruption and the cause is currently under investigation. We are monitoring the situation closely and will share an update as soon as we know more!

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Hi community. We’re seeing indications of errors affecting users on sign up and sign in pages . We’re looking into this now and will share an update within 30 minutes.

On `2024-09-16` We experienced an outage affecting the Bitly Pages product from `19:03Z` to `21:11Z`. The root cause was an added dependency which impacted client-side rendering of Pages. This issue was not immediately detected by automated tests or monitors. From `20:27Z` to `21:11Z`, our oncall team activated a recovery system allowing Pages served on the `bit.ly` domain to recover. Some custom domains continued to see impact. The code change contributing to the outage was identified and rolled back allowing for full recovery of Page rendering. We have already taken steps in our automation to detect similar rendering problems before they can affect our customers. We apologize for the inconvenience this outage may have caused and understand the impact to our customers. We place a high value on the reliability of our services and are evaluating ways to improve our ability to mitigate this type of issue. We also understand the impact and potential confusion caused by the lack of messaging during this outage. We value highly and will work to improve our ability to communicate about incidents in a timely fashion.

The validation of the fix has completed. Bitly Pages are fully operational again.

A fix has been identified and we are monitoring the results.

Hi community. We are aware of a service outage specifically impacting our Link In Bio product and are currently investigating a fix.

This incident has been resolved.

We're investigate an elevated API error rate. Thanks for your patience!

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently experiencing issues with our 3rd party billing provider. This is intermittently affecting various billing related actions (upgrading to paid plans, retrieving billing information, etc). The provider has acknowledged the incident and the cause is currently under investigation. We are monitoring the situation closely and will share an update as soon as we know more!

On `2024-08-14` We experienced an outage affecting the Bitly API from `15:03Z` to `15:10Z` and affecting the Bitly website from `15:03Z` to `15:31Z`. The root cause was a failure in our deployment pipeline which caused the incorrect release to be deployed. This change was immediately detected and rolled back but the failure triggered an unknown dependency loop which required a manual rollback to restore some systems. We have already taken steps to resolve some root causes and are evaluating ways to improve our ability to rollback more quickly in similar situations.

This incident has been resolved.

We have implemented a fix for the issue that was affecting our Website, API, and Pages and we are seeing full recovery. We will continue monitoring and report back with any updates.

Hi community. We’re currently investigating issues impacting our website and API. We apologize if this is causing trouble for you. We’ll be sure to update you as soon as we know more!

From 22:10Z through 22:32Z on 2024-07-25 Bitly experienced a brief outage. The root cause was a failure during a planned host migration which temporarily impacted internal service discovery.

This incident has been resolved. Functionality of the website and API has been restored.

We have identified an issue preventing our website from loading which is also causing errors on our API. We have identified the problem and are implementing a fix.

This incident has been resolved.

Our 3rd party billing provider has implemented a fix and we are starting to see recovery in performance. We will continue to monitor the situation to ensure that the issues are resolved.

Our billing provider has implemented a fix and we are seeing signs of recovery in billing related actions (upgrading to paid plans, retrieving billing information, etc).

Our 3rd party billing provider outage is ongoing and we are monitoring their updates closely. Billing related actions continue to be affected; we will share any updates as we know more.

We are currently experiencing issues with our 3rd party billing provider. This is intermittently affecting various billing related actions (upgrading to paid plans, retrieving billing information, etc). The provider has acknowledged the incident and the cause is currently under investigation. We are monitoring the situation closely and will share an update as soon as we know more!

We are currently experiencing issues with our 3rd party billing provider. This is intermittently affecting various billing related actions (upgrading to paid plans, retrieving billing information, etc). We are monitoring the situation closely and will share an update as soon as we know more!

This incident has been resolved - all billing/payment related functionality should be restored.

The third party has implemented a fix and we are observing recovery on our end for our billing related actions. We will continue to monitor the results.

We are currently experiencing issues with our 3rd party billing provider which are intermittently affecting various billing related actions (upgrading to paid plans, retrieving billing information, etc). The 3rd party has acknowledge the issue and is investigating a fix. We are monitoring the situation closely and will share an update as soon as we know more!

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are continuing to investigate this issue.

Hi community. We’re seeing early indications errors with serving Bitly Pages, API requests, and loading the Bitly website. We’re looking into this now and will share an update within 30 minutes.

From `17:56Z` through `19:01Z` on `2024-06-18` Bitly experienced a major outage affecting Bitly Pages functionality. Preliminary root cause was a change to a CDN configuration. The misconfiguration caused all Bitly Pages to result in a 500 page during the outage. All other Bitly services remained operational during the incident.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are currently investigating this issue.

This incident has been resolved.

Our SMS provider is reporting a recovery in message sending. We are monitoring two factor authentication SMS message delivery for users attempting to sign into their accounts.

We have identified an issue with SMS message sends impacting users attempting to sign in with two factor authentication. This issue primarily affects users on the T-Mobile network. We will be monitoring the incident with our SMS provider an will update here when the issue is resolved.

This incident has been resolved.

A fix has been implemented by our third party billing provider and we are observing recovery on our end. We will continue to monitor our billing related actions to confirm that these issues have been resolved and recovery is maintained.

Our billing provider has acknowledged the issue and has suggested a workaround that we are currently working to implement. Intermittent issues with billing actions are ongoing; we will continue to provide updates.

We are currently experience issues with our 3rd party billing provider which is intermittently affecting various billing related actions (upgrading to paid plans, retrieving billing information, etc). We have opened a support ticket with our provider and are monitoring the situation closely. We will share an update as soon as we know more!

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently experience issues with our 3rd party billing provider which is intermittently affecting various billing related actions (upgrading to paid plans, retrieving billing information, etc). The provider has acknowledged the incident and the cause is currently under investigation. We are monitoring the situation closely and will share an update as soon as we know more!

This incident has been resolved.

We have identified an issue preventing our website from loading. It should be resolved, and we are monitoring the fix.

From `17:35Z` through `18:21Z` on `2023-12-20` Bitly experienced a major outage affecting Website, API and Link In Bio functionality. The root cause was a change to internal service load balancing health checks which prevented services from being updated during a deployment. Link redirects remained functional during the incident. Webhooks were delayed during the incident.

This incident has been resolved.

Good news, community: if you were impacted by the earlier issue, you should now be able to access our services without any problems. Thanks for bearing with us!

Update: Things are looking up, but we still have work to do. Thanks so much for your patience!

Update: We have all hands on deck working to fix this. Website access is down and metrics delivery is delayed while we continue investigating this issue. Thanks for hanging in there!

We are continuing to investigate this issue.

Hi community. We’re seeing indications of issues with accessing the Bitly web application and shortening links via the API. We’re looking into this now and will share an update within 30 minutes.

This incident has been resolved.

A fix has been implemented, we are monitoring the results.

We have identified the issue and are working to mitigate the issues.

Hi community. We’re seeing indications of errors affecting users attempting to sign up for an account . We’re looking into this now and will share an update within 30 minutes.

This incident has been resolved.

We have identified the issue causing some DNS responses to be incorrect for bitly.com and have worked with our vendor to apply a fix.

We have identified an issue causing some users to receive connection or SSL errors accessing bitly.com and are working on resolving the issue.

We are currently investigating this issue.

This incident has been resolved.

We are currently investigating an issue.

This incident has been resolved.

Good news, community: if you were impacted by the earlier account sign up issue, you should now be able to access our services without any problems. Thanks for bearing with us! For more info on this incident please see our status page: status.bitly.com

Hi community. We’re seeing indications of errors affecting users attempting to sign up for an account . We’re looking into this now and will share an update within 30 minutes.

This incident has been resolved.

A fix has been implemented and we are monitoring the results

Hi community. We’re seeing early indications of issues impacting message sends to customers with configured webhooks. We’re looking into this now and will share an update within 30 minutes.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Update: We have all hands on deck working to fix this. We think we're on the right track, but there’s work left to be done. Thanks for hanging in there!

This incident has been resolved.

Hi community. We are aware of a service outage specifically impacting serving of Link-in-bio pages. We’re looking into this now and will share an update within 30 minutes.

On `2023-10-28` we experienced a DDoS attack against our platform. Our oncall team responded promptly and worked to mitigate impacts to our services. From `04:56 UTC` to `06:26 UTC` we experienced intermittent but significant impact to the Bitly website, Link-in-Bio pages, and redirects for custom domains with DNS A records. Some custom domains continued to see impact until `19:51 UTC` when we released additional updates to our mitigation strategy. The Bitly API and links on the bit.ly domain and custom domains with DNS CNAME records continued to work throughout this period. Additionally, during this incident our status page provider was conducting a maintenance window and experienced an outage of its own which affected our ability to communicate our investigation and response to this incident via status.bitly.com in a timely manner. At `05:55 UTC` we were able to update bitly.com with some details of our incident response. We apologize for the inconvenience this outage may have caused and understand the impact to our customers. We place a high value on the reliability of our services and are evaluating ways to improve our ability to mitigate this type of issue. We also understand the impact and potential confusion caused by the lack of messaging during this outage. We value highly and will work to improve our ability to communicate about incidents in a timely fashion.

An incident between 2023-10-28 04:26:00 UTC and 2023-10-28 06:36:00 UTC caused intermittent issues with redirects and bitly.com as well as a full outage of Link-in-Bio. The incident has been resolved.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Hi community. We are aware of a service outage specifically impacting serving of Link-in-bio pages on custom domains. We’re looking into this now and will share an update within 30 minutes.

This incident has been resolved.

Our 3rd party billing provider has identified the issue and implemented a fix and are currently monitoring the recovery. We are seeing indications of system recovery on our end as well, and the ability to upgrade to paid plans has been restored. We will continue to monitor the situation and give an update within the next 30 minutes.

We are currently experiencing issues with our 3rd party billing provider which is intermittently affecting various billing related actions (upgrading to paid plans, retrieving billing information, etc). The provider has acknowledged the incident and the cause is currently under investigation. We are monitoring the situation closely and will share an update within 30 minutes.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

Hi community. We’re investigating an issue that is preventing some users from creating accounts. We’re looking into this now and will share an update within 30 minutes.

The incident has been resolved

The issue has been identified and a fix is being implemented

Hi community. We’re seeing indications of an issue affecting the bitly.com logged in experience for our user base. We’re looking into this now and will share an update within 30 minutes.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Hi community. We are aware of a service outage specifically impacting serving of Link-in-bio pages. We’re looking into this now and will share an update within 30 minutes.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Hi community. We are aware of a service outage specifically impacting serving of Link-in-bio pages. We’re looking into this now and will share an update within 30 minutes.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

Hi community. We are aware of a service outage specifically impacting serving of Link-in-bio pages. We’re looking into this now and will share an update within 30 minutes.

This incident has been resolved

Link-in-bio pages are serving again. We are monitoring page renders to ensure the issue is resolved

The issue has been identified and a fix is being implemented

Hi community. We are aware of a service outage specifically impacting our Link In Bio product. We’re looking into this now and will share an update within 30 minutes.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently investigating this issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Hi community. We are aware of a service outage specifically impacting our Link In Bio product. We’re looking into this now and will share an update within 30 minutes.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Hi community. We are aware of a service outage specifically impacting our Link In Bio product. We’re looking into this now and will share an update within 30 minutes.

This incident has been resolved and services have been restored.

Hi community. We are aware of a service outage specifically impacting our Link In Bio product. We’re looking into this now and will share an update within 30 minutes.

This incident has been resolved.

A fix has been released and we are monitoring our systems.

The issue has been identified and we are working on a fix.

We are currently seeing an issue with generating QR codes in our platform, both through the web app and the API.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

At `16:10 UTC` on April 25th Bitly's backup system protecting click and scan functionality automatically engaged and our on-call Engineering team was alerted to errors within our website and API including impact to the ability to create new links. By `16:28 UTC` we had identified the root cause as an issue affecting internal load balancing with our cloud hosting service provider \(details on this incident can be found on their [status page](https://status.cloud.google.com/incidents/gsr6HAk6oCUpNG4CAZ1H)\). Our Engineering team worked directly with the service provider and took necesary steps to restore service once the service provider mitigated the incident. Once the cloud load balancers were back online, access to our website and public API was quickly restored; by `17:31 UTC` our production systems were fully functional. We sincerely apologize to our customers who were impacted during this disruption.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

This issue has been identified as a service outage with our Hosting Provider. Mitigation work is underway.

Hi community. We’re seeing early indications of impacts to our website and API. We’re looking into this now and will share an update within 30 minutes.

This incident has been resolved!

The 3rd party billing provider Bitly was experiencing issues with has implemented a fix and everything appears to be operational. We will continue to monitor the situation to confirm that no new issues arise.

Bitly is currently experiencing some issues with our 3rd party billing provider. They are aware of the outage and are working on this with the highest priority.

Hi community. We are currently experiencing an issue with our 3rd party billing provider which is preventing upgrades (and downgrades) to paid Bitly plans, in addition to making billing information such as invoices unavailable. We are monitoring the situation and will share an update within 30 minutes.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

Hi community. We’re seeing indications of the Bitly website and Link-in-bio pages not loading. We’re looking into this now and will share an update within 30 minutes.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We have received reports of elevated errors and are investigating.