Historical record of incidents for Bitfinex
Report: "Network Maintenance"
Last updateWe are currently performing network maintenance, which may temporarily affect connectivity and accessibility to the platform. We appreciate your patience and will notify you once the maintenance is complete.
Report: "Platform Outage"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are investigating issues with the platform connectivity. We will keep everyone updated on here and our X account https://x.com/bitfinex as we know more.
Report: "Platform Outage"
Last updateWe are investigating issues with the platform connectivity. We will keep everyone updated on here and our X account https://x.com/bitfinex as we know more.
Report: "Reduced platform performances"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are investigating issues with reduced platform performances and connectivity. We will keep everyone updated on here and our Twitter account https://twitter.com/bitfinex as we know more.
Report: "Platform Outage"
Last updateThis incident has been resolved.
Our maintenance is nearing a successful completion and the Bitfinex platform will be returning in view-only mode with the option to cancel orders at 12:45 PM UTC, before trading opens at 12:50 PM UTC. Thank you for your patience.
We are investigating issues with platform reduced performances and have temporarily halted trading. We will keep everyone updated on here and our twitter account https://twitter.com/bitfinex as we know more.
Report: "Platform Outage"
Last updateThis incident has been resolved.
Our maintenance is nearing a successful completion and the Bitfinex platform will be returning in view-only mode with the option to cancel orders at 00:55 AM UTC, before trading opens at 01:00 AM UTC. Thank you for your patience.
We are investigating issues with platform reduced performances and have temporarily halted trading. We will keep everyone updated on here and our twitter account https://twitter.com/bitfinex as we know more.
Report: "Platform Outage"
Last updateThis incident has been resolved.
Our maintenance is nearing a successful completion and the Bitfinex platform will be returning in view-only mode with the option to cancel orders at 2:40 AM UTC, before trading opens at 2:45 AM UTC. Thank you for your patience.
The issue has been identified and a fix is being implemented.
We are investigating issues with platform reduced performances and have temporarily halted trading. We will keep everyone updated on here and our twitter account https://twitter.com/bitfinex as we know more.
Report: "Platform Outage"
Last updateThis incident has been resolved.
Our maintenance is nearing a successful completion and the Bitfinex platform will be returning in view-only mode with the option to cancel orders at 4:05 AM UTC, before trading opens at 4:10 AM UTC. Thank you for your patience.
The issue has been identified and a fix is being implemented.
We are investigating issues with platform reduced performances and have temporarily halted trading. We will keep everyone updated on here and our twitter account https://twitter.com/bitfinex as we know more.
Report: "Platform Outage"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
We are investigating platform connectivity issues. We will keep everyone updated on here and our Twitter account https://twitter.com/bitfinex as we know more.
Report: "Platform Outage"
Last updateThis incident has been resolved.
Our intervention is nearing successful completion and the Bitfinex platform will be returning accessible at 1:00 PM UTC. Starting from 1:00 PM UTC, it will be possible to cancel orders before trading opens at 1:05 PM UTC. Thank you for your patience.
The cause has been identified and we are working to restore trading activities. All funds are safe. We will keep everyone updated via https://twitter.com/bitfinex and https://bitfinex.statuspage.io. Thanks for your patience.
We are investigating issues with the platform and have to temporarily halt trading. We will keep everyone updated on here and our twitter account https://twitter.com/bitfinex as we know more.
Report: "Email delivery issues"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are experiencing email delivery issues. We are investigating and are working to resolve them as soon as possible. We apologise for the inconvenience.
Report: "Deposits, withdrawals and reporting issues"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are investigating issues with deposits, withdrawals and reporting. Trading is not affected. We will keep everyone updated on here and our Twitter account https://twitter.com/bitfinex as we know more.
Report: "Deposits, withdrawals and reporting issues"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are investigating issues with deposits, withdrawals and reporting. Trading is not affected. We will keep everyone updated on here and our Twitter account https://twitter.com/bitfinex as we know more.
Report: "Platform Outage"
Last updateThis incident has been resolved.
Our intervention is nearing successful completion and the Bitfinex platform will be returning in view-only mode at 9:55 AM UTC. Starting from 10:00 AM UTC, it will be possible to cancel orders before trading opens at 10:05 AM UTC. Thank you for your patience.
We are investigating issues with the platform and have to temporarily halt trading. We will keep everyone updated on here and our twitter account https://twitter.com/bitfinex as we know more. We apologise for the inconvenience.
Report: "Reduced platform performances"
Last updateThis incident has been resolved.
Our intervention is nearing successful completion and the Bitfinex platform will be returning in view-only mode at 5:50 PM UTC. Starting from 5:55 PM UTC, it will be possible to cancel orders before trading opens at 6:00 PM UTC. Thank you for your patience.
We are investigating performance issues with the Bitfinex platform. The system is undergoing unscheduled maintenance. We will keep everyone updated on here and our Twitter account https://twitter.com/bitfinex as we know more. We apologise for the inconvenience.
The issue has been identified and a fix has been implemented. We expect the platform to return to normal performance operations within the next 30 minutes.
We are investigating issues with reduced platform performances. We will keep everyone updated on here and our Twitter account https://twitter.com/bitfinex as we know more. We apologise for the inconvenience.
Report: "Platform Outage"
Last updateThis incident has been resolved.
Our intervention is nearing successful completion and the Bitfinex platform will be returning in view-only mode at 11:50 AM UTC. Starting from 11:55 AM UTC, it will be possible to cancel orders before trading opens at 12:00 PM UTC. Thank you for your patience.
The cause has been identified and we are working to restore trading activities. All funds are safe. We will keep everyone updated via https://twitter.com/bitfinex and https://bitfinex.statuspage.io. Thanks for your patience.
We are investigating issues with platform reduced performances and have temporarily halted trading. We will keep everyone updated on here and our twitter account https://twitter.com/bitfinex as we know more.
Report: "Platform outage connectivity issues"
Last updateThis incident has been resolved.
The cause has been identified. The platform is returning to normal operations. We will keep monitoring closely.
We are investigating connectivity issues with the Bitfinex platform. We will keep everyone updated on here and our twitter account https://twitter.com/bitfinex as we know more.
Report: "Platform performance issue."
Last updateThis incident has been resolved.
Our intervention is nearing a successful completion and the Bitfinex platform will be returning in view-only mode with the option to cancel open orders at 1:30 AM UTC, while trading will open after 10 minutes.
Thanks for your patience thus far. In 30 mins we will provide an ETA for re-opening trading-activities.
The cause has been identified and we are working to restore trading activities. All funds are safe. We will keep everyone updated via https://twitter.com/bitfinex and https://bitfinex.statuspage.io. Thanks for your patience.
We are continuing to investigate this issue.
We are investigating issues with platform reduced performances and have temporarily halted trading. We will keep everyone updated here as soon as we know more. Please monitor https://twitter.com/bitfinex and https://bitfinex.statuspage.io for updates. We apologies for the inconvenience.
Report: "Investigating distributed denial-of-service attack"
Last updateServices on the Bitfinex platform have resumed. We implemented a stricter protection level as a result of our platform coming under a Distributed Denial-of-Service (DDoS) attack. All issues relating to the DDoS attack have now been resolved.
We are investigating what seems like a distributed denial-of-service (DDoS) attack. We will keep everyone updated on here and our twitter account https://twitter.com/bitfinex as we know more.
Report: "Unplanned Maintenance"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented. We will communicate further updates in real time. Thank you for your continued patience.
We are currently investigating the issue.
Report: "Bitfinex Systems Upgrade - June 26th"
Last updateOur upgrade is nearing a successful completion and the Bitfinex platform will be returning in view-only mode within the next 5 minutes before trading opens at 15:10 UTC. Thank you for your patience.
On Wednesday June 26, both Bitfinex and Ethfinex will be offline for up to seven hours, from 8.45 AM UTC onwards, as we commence a platform upgrade designed to enhance the stability and scalability of the iFinex matching engine. The platform upgrade will require taking all iFinex trading platforms offline for the duration of the maintenance period. This means that traders across both Bitfinex and Ethfinex will be unable to trade, view or access their wallets during the update.
Report: "Service disruption"
Last updateFull functionality has resumed.
Thank you all for your patience today. Bitfinex will open at 10:30AM UTC as view only, and trading will restart at 10:35AM UTC.
We are continuing to work on a fix for this issue.
The issue has been located and is being resolved as quickly as possible. We will confirm when full platform functionality has resumed.
Bitfinex is currently not accessible, our admins are currently looking into this. We apologize for the inconvenience caused.
Report: "Data Migration - 07.01.19"
Last updateWe are back online and ready to trade. We apologise for the false start - all funds remain unaffected.
We're going back into maintenance before reopening markets. We'll keep you informed with further updates and will be live soon.
Report: "Data Migration Maintenance - 07.01.19"
Last updateOur data migration is now complete. Bitfinex is live and will be fully open for trading in 5 minutes time. Thank you all for your patience - we are proud to provide you with an even higher-quality trading experience. https://medium.com/bitfinex/bitfinex-and-ethfinex-successfully-migrated-to-dedicated-bare-metal-servers-8a5053a630da
Our data migration is nearing a successful completion and the Bitfinex platform will be returning in view-only mode within the next 5 minutes, before trading opens at 17:15 UTC. Thank you for your patience.
We are pleased to report that the data migration is progressing well and we are currently on schedule to be back online before 5PM UTC.
As of 10:00 UTC today, Bitfinex has been taken offline to complete the last stage of the planned upgrade from AWS cloud to a self-designed infrastructure optimised to high volume trading. For a period of up to seven hours Bitfinex account holders will be unable to trade or access their wallets, or gain access to any features on the platform. We thank you for your patience and understanding and look forward to sharing our upgraded platform with you as soon as possible.
Report: "Platform downtime"
Last updateThis incident has been resolved.
We are currently investigating this issue and will update accordingly as soon as possible.
Report: "Planned maintenance"
Last updateThe platform is back to normal operations
Our planned upgrade has completed and all functions are once again live. Thank you for your patience.
The maintenance is near completion. Final tests are being executed. We aim to have the platform return to normal operations at 10:45 AM UTC.
Planned maintenance has started. To stay informed throughout the maintenance period, please refer to bitfinex.statuspage.io.
Starting at 08:30 AM UTC, Bitfinex and Ethfinex will be undertaking planned infrastructure maintenance. Traders should expect a service interruption of roughly 2 hours while this maintenance is being performed. During the maintenance, all trading and financing markets will be unavailable and no deposits or withdrawals will be processed. Users will be unable to control, edit or cancel their active orders and active positions throughout the maintenance period. Users who wish to not be affected by potential price movements on other platforms once Bitfinex reopens *must* take action by cancelling orders and closing positions before the update begins. To stay informed throughout the maintenance period, please refer to bitfinex.statuspage.io. Thank you,
Report: "Connectivity issues"
Last updateThe platform is back to normal operations.
The platform is back to normal operations. We will keep monitoring closely.
We are close to be able to reopen trading. Please stand by.
Our matching engine server was restarted by our hosting provider without notice. We are in the process of restarting the server and returning the platform to normal operations. We expect this process to take at least 30 more minutes. Apologies for any inconvenience.
The platform is encountering connectivity issues with one of the servers. As a precaution we had to suspend trading temporarily. We are working hard to have the platform return to normal operations as soon as possible. We will post updates on the situation on https://bitfinex.statuspage.io and on https://twitter.com/bitfinex
Report: "Platform issues"
Last updateApproximately 8 hours ago we blocked a denial of service attack that caused an outage for 12 minutes between 8:13 and 8:25 UTC.
The issue has been identified and resolved, apologies for the inconvenience caused.
Platform back online, monitoring closely.
We are investigating the cause.
Report: "Connectivity issues [resolved]"
Last updateBitfinex experienced connectivity issues for some users over the last 15 minutes due to a network traffic routing problem. The issue has now been resolved. Apologies for any inconvenience this caused.
Report: "Platform under heavy load"
Last updateThe platform is back to normal operations.
The platform is returning to normal operations. We will keep monitoring the situation closely.
We are finishing the steps to restart operations. We expect we can return to normal operations within the next 15 minutes. Please stand by.
The cause of the outage has been identified. A DDoS attack was launched soon after we restarted operations. The previous outage was caused by issues with one of our infrastructure providers. While the platform was recovering, the attack caused extreme load on the servers. We are adjusting the DDoS protection measures to fend off the attack and be able to relaunch. Currently we are running tests to make sure we can safely restart operations. As soon as we have a clearer ETA on when operations will restart we will report.
The platform is under extreme load. We are investigating. Seems a DDoS attack was launched soon after we relaunched the platform.
Report: "Trading engine issues"
Last updateThe platform is back to normal operations. The cause of the outage was an issue with our infrastructure provider. This has been addressed.
The platform is back online. The cause of the issues was with our infrastructure provider. We will closely monitor the platform. Apologies for the inconvenience.
We are close to relaunch, we expect within the next few minutes
Bringing back the platform back online is taking longer than expected. We are running tests in order to safely resume normal operations. If no issues are detected, relaunch can be within the next minutes, it can take longer if we do encounter unexpected outcomes of the tests. We fully understand users wish to receive a clearer ETA, but at this point, we cannot be more specific. Apologies for any inconvenience caused.
We are continuing to work on a fix for this issue. We are close to being able to relaunch the platform. The admins are running checks to be able to resume normal operations shortly
The cause of the platform outage has been identified. The platform admins are addressing the issue as we speak and will bring the platform back online as soon as possible.
The platform is experiencing issues in the trading engine, our admins are aware and are working on bringing the platform back to normal operations. We will publish updates on https://bitfinex.statuspage.io and on https://twitter.com/bitfinex to keep users updated.
Report: "Planned Maintenance April 11"
Last updateThe platform has returned to normal operations. Thank you for your patience.
Maintenance is taking longer than expected. We expect the platform will be unavailable for approximately 30 more minutes.
Bitfinex is currently undergoing planned platform maintenance and will be unavailable for approximately 60 minutes. During maintenance trading and funding features will be unavailable. Users can stay up to date via https://twitter.com/bitfinex/ and https://bitfinex.statuspage.io throughout the upgrade. Thank you for your patience.
Report: "Planned Maintenance March 21"
Last updateThe platform has returned to normal operations. Thank you for your patience.
Unfortunately, the maintenance is taking longer than anticipated. We expect to have the platform online again in about one hour. Apologies for any inconvenience.
Bitfinex is currently undergoing planned platform maintenance and will be unavailable for the next 2 hours. Please monitor https://bitfinex.statuspage.io and https://twitter.com/bitfinex for updates. Why do you need to take Bitfinex offline? The vast majority of all maintenance and updates are executed without the need to suspend trading. Unfortunately, there are occasions where we need to roll out updates that require the platform to be suspended. We actively try to minimise this; unfortunately once or twice per year, an update requires the platform to be paused. Why are you executing maintenance while the markets are active? Crypto markets are active all day, every day, all year. Regardless of what hour of the day we choose to perform upgrades, the markets will be active. Unlike traditional markets, we are not given the luxury of daily breaks that would allow us to roll out updates without suspending trading. There is no perfect moment to execute an update like this. What is so important that it justifies needing to suspend trading for up to 2 hours? Today we are rolling out major optimisations to our trading engine. These changes will result in being able to better cope with platform load during volatile markets. Furthermore, these changes lay the foundation for future scalability as the crypto markets continue to grow. We will publish more details on the improvements later this week. What benefits will users see from this? Today's update will bring about a number of engine performance improvements, including improved scalability and reduced latency. In addition to this, it will lay the core foundation for all future platform improvements.
Report: "Platform outage"
Last updateThe platform has returned to normal operations.
The platform is returning to normal operations. We will keep monitoring closely.
The cause has been identified. We expect the platform to return to normal operation within the next 15-30 minutes.
We are investigating issues with the platform. We will keep everyone updated on here and twitter @bitfinex as we know more.
Report: "Investigating Denial-of-service attack"
Last updatePlatform stabilizing. The team will continue to monitor the situation closely.
Progress is being made to mitigate the denial of service attack. One component of the denial of service attack is to create hundreds of thousands of new accounts, causing stress on the infrastructure. For that reason, please note that new user signups have been temporarily disabled to help defend against the attackers and improve platform service for existing customers.
Some services returning online with reduced performance. Continuing work to mitigate the attack.
We are currently under heavy DDOS. API is also down. We are working on further mitigation.
Report: "Investigating Denial-of-service attack"
Last updateThe platform has returned to normal operations.
Investigating a new push in the ongoing distributed denial-of-service attack against Bitfinex.
Report: "Platform under heavy load"
Last updatePlatform returning to normal.
The platform is returning to normal operations. We will keep monitoring the situation closely.
The cause is a DDoS attack. A person or group is intentionally trying to cause the platform to not operate normally. The level of DDoS protection is being adjusted to fend off the attack.
The platform is under heavy load. We are working on bringing the platform back to normal operations.
Report: "Bitcoin Cash (BCH) deposits and withdrawals paused"
Last updateDeposits and withdrawals have been resumed for Bitcoin Cash (BCH).
Bitcoin Cash (BCH) deposits and withdrawals have been paused during the Bitcoin Cash hardfork event. They will be resumed as soon as the fork is complete and the network is stable.
Report: "Planned Maintenance"
Last updateThe platform is back to normal operations.
As announced on November 8, we are performing infrastructure maintenance. The platform will be back to normal operations shortly. This maintenance is critical for the platform and must be performed to be able to continue to guarantee stability and scalability. Customers should expect a service interruption of approximately 10 minutes while this maintenance is being performed. During this period, the platform will be unavailable. During the maintenance, we will keep our users updated via https://twitter.com/bitfinex and https://bitfinex.statuspage.io Thank you, The Bitfinex Team
Report: "Planned Maintenance"
Last updateThe platform is back to normal operations.
We are undertaking infrastructure maintenance. These updates are critical for the platform and must be performed in order to be able to guarantee long-term platform stability and scalability. Customers should expect a service interruption of approximately 20 minutes while this maintenance is being performed. During that period, the trading and financing platforms might be unavailable and no deposits or withdrawals will be processed. During the maintenance, we will keep our users updated via https://twitter.com/bitfinex and https://bitfinex.statuspage.io Apologies for any inconvenience caused. The Bitfinex Team
Report: "Paused IOTA Transfers"
Last updateIOTA deposits and withdrawals are now resumed.
IOTA deposits and withdrawals temporarily paused at the recommendation of the IOTA core developers while they investigate a possible network spam attack.
IOTA deposits and withdrawals are currently paused.
Report: "Email delivery delays"
Last updateNormal operation and email delivery.
Emails are being delivered, but some users are still experiencing delays. We thank you for your patience as the system returns to normal operation.
Confirmation emails are being delayed due to an issue with our bulk email sending service. Apologies for the delays.
Report: "Login Issues"
Last updateThis incident has been resolved.
System returning to normal. Continuing to monitor.
Frontend display issues
Logins are processing. System returning to normal. Continuing to monitor the situation.
A fix is in progress. The mobile apps are unaffected.
Some users are experiencing issues logging into the Bitfinex website.
Report: "The platform is experiencing performance issues."
Last updateThe platform back to normal operations. We will monitor closely. Apologies for any inconvenience caused.
We expect to return to normal performance within the next 10 minutes. We will update here.
Please do not submit actions multiple times when you do not see the UI update instantly. Actions are accepted but the UI may not reflect actions instantly.
Report: "Due to an update we're experiencing some platform issues. We will back shortly."
Last updateUpdate executed successfully platform is operating normally.
The platform is back to normal operations. We'll monitor closely.
Due to an update, we're experiencing some platform issues. We will back shortly.
Report: "The platform is under DDoS attack. We are enabling a stricter protection level."
Last updateThis incident has been resolved.
The attack is ongoing; Most users will be able to use the platform normally though. You may be alerted by a notification from Cloudflare, our DDoS protection service provider that helps fend of the attack. Rest assured we are doing what we can to keep the platform accessible to our users. We apologize for the inconvenience this causes.
The platform is returning to normal operations. We are closely monitoring the the situation
The platform is under DDoS attack. We are enabling a stricter protection level.
The issue has been identified and a fix is being implemented.
Report: "Inconsistent display issues"
Last updateThis incident has been resolved.
Service is returning to normal. Some intermittent connection problems are still being addressed.
The problem has been sourced to an issue with the WebSocket APIs.
We are investigating an issue that is causing some interface components to not load correctly.
Report: "Denial of Service"
Last updateThis incident has been resolved.
We have taken steps to identify and block the attack. The system is returning to normal.
Investigating what seems like a distributed denial-of-service (DDoS) attack.
Report: "Denial of Service"
Last updateSituation under control. Monitoring.
We have taken steps to identify and block the attack. The system is returning to normal.
Investigating what seems like a distributed denial-of-service (DDoS) attack.
Report: "balances not updating correctly. Display issue only"
Last updateAll is back to normal operations.
All should be back to normal. We are monitoring the platform closely. Apologies for the trouble caused.
The issue has been identified and we will have this resolved within a few minutes
We are having some platform issues causing data not to be displayed correctly in the UI. We will have this resolved shortly. Apologies for the trouble caused.
Report: "Platform issues"
Last updateAll systems back to normal operations.
Platform is back to normal service. We are monitoring closely.
The platform is experiencing issues. We are working hard on returning to normal operations.
Report: "Planned Downtime For Maintenance and Site Updates."
Last updateWe are back up and users have a 10 minute window in which they can cancel their orders before trading resumes.
We will be bringing the site back online in approximately 15 minutes, after which there will be a 10 minute window for users to cancel open orders before matching starts.
The site has been taken down and the maintenance page put up. We expect the update to take about 90 minutes. Before bringing matching back up users will have a 10 minute window in which they can cancel orders.
We have decided to delay the maintenance and updates for two hours to 18:00 UTC. We may decide to delay further based on market activity. We will continue to post updates here and on twitter and reddit.
We have decided to push back the update 30 minutes due to the recent price movements. We will post another update as that 30 minutes draws near.
Starting at 15:30 UTC we will be undergoing planned downtime for platform maintenance and updates. This substantial update will encompass over 50 new features and optimizations. We expect the update to take up to 90 minutes but may be completed in under an hour. We will be posting updates here on Statuspage as well as on Twitter (@bitfinex), and Reddit (/r/bitcoinmarkets). To view images and video demos of some of the new features (including new chart tools, price alerts, and interface improvements) check out the changelog for this release: http://blog.bitfinex.com/changelogs/change-log-version-2-5-0-november-03-2016/