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Since 17:55 UTC, there has been a degradation for the following services (at the connectivity platform: services and API's on *.messagebird.com domain): - Delay in SMS Statistics; SMS deliverability is NOT impacted. - Intermittent errors and delays while sending and processing messages to WhatsApp;

We are currently observing issues with our SMS (API, SMPP, Mail-to-SMS) and Conversations (WhatsApp) services on our Connectivity Platform. We are investigating the situation and will provide an update as soon as we have more information

We are aware of an issue where WhatsApp message templates are experiencing delayed approvals from Meta. We are in contact with Meta to resolve the issue.

We are experiencing a service interruption affecting a small subset of 10DLC numbers in SMS message delivery. Our teams are actively working with the operator to resolve this issue.

The delivery delays affecting SMS messages have been resolved, and the service has returned to normal.

We are experiencing delays with SMS message delivery. Our teams are actively working with the operator to resolve this issue.

The delivery delays affecting SMS messages have been resolved, and the service has returned to normal.

We are experiencing delays with SMS message delivery. Our teams are actively working with the operator to resolve this issue.

Issue has been resolved and normal service functionality restored

We are investigating failures in sending WhatsApp Carousel Templates.

Issue has been resolved and normal service functionality restored

We are investigating failures in sending WhatsApp Carousel Templates.

This issue has been resolved.

We are investigating issues during the creation of WhatsApp Channels.

This issue has been resolved.

We are investigating issues during the creation of WhatsApp Channels.

We are currently investigating reports that some AI Agents are experiencing unexpected behaviors, including instances where agents lose context about current conversation progress and/or enter loops with identical responses. We have identified an initial mitigation, and are working to identify the root cause and implement a permanent solution.

We are currently investigating reports that some AI Agents are experiencing unexpected behaviors, including instances where agents lose context about current conversation progress and/or enter loops with identical responses. We have identified an initial mitigation, and are working to identify the root cause and implement a permanent solution.

The delivery delays affecting [10DLC] [Toll-Free] [Short Code] SMS messages have been resolved, and the service has returned to normal.

We are experiencing a service interruption affecting all senders SMS message delivery. Our teams are actively working with the operator to resolve this issue.

The delivery interruption affecting incoming 10DLC SMS messages has been resolved, and the service has returned to normal.

We are experiencing a service interruption affecting a subset of incoming 10DLC SMS message delivery. Our teams are actively working with the operator to resolve this issue.

We are experiencing delays with [10DLC] [Toll-Free] [Short Code] SMS message delivery. Our teams are actively working with the operator to resolve this issue.

We are experiencing delays with [10DLC] [Toll-Free] [Short Code] SMS message delivery. Our teams are actively working with the operator to resolve this issue.

The delivery delays affecting [10DLC] [Toll-Free] [Short Code] SMS messages have been resolved, and the service has returned to normal.

We are experiencing delays with All senders SMS message delivery. Our teams are actively working with the operator to resolve this issue.

This incident has been resolved.

We are currently investigating delays with Inbox ticket processing. Tickets are not lost but it might happen they are not visible to support agents.

The delivery interruption affecting [10DLC] [Toll-Free] [Short Code] SMS messages has been resolved, and the service has returned to normal.

The delivery delays affecting 10DLC SMS messages have been resolved, and the service has returned to normal.

We are experiencing delays with 10DLC SMS message delivery. Due to recent changes in T-Mobile 10DLC traffic handling, some messages exceeding daily limits may be marked as 'delivered' but are actually queued for the next calendar day. Our teams are actively working with the operator to resolve this issue.

This incident has been resolved.

We are experiencing delays with [10DLC] [Toll-Free] [Short Code] SMS message delivery. Our teams are actively working with the operator to resolve this issue.

This incident has been resolved.

We are experiencing delays with [10DLC] [Toll-Free] [Short Code] SMS message delivery. Our teams are actively working with the operator to resolve this issue.

This incident has been resolved.

We are experiencing delays with [10DLC] [Toll-Free] [Short Code] SMS message delivery. Our teams are actively working with the operator to resolve this issue.

This incident has been resolved.

We are currently experiencing message delivery delays across all operators in Spain and Portugal due to a major power outage affecting the Iberian Peninsula. Our team is actively monitoring the situation. We will provide updates as more information becomes available. Thank you for your understanding.

This incident has been resolved.

We are experiencing delays with all sender's SMS message delivery. Our teams are actively working with the operator to resolve this issue.

From 8:21 UTC and 9:01 UTC on April 25 messages sent from the support platform to mail boxes hosted by gmail and probably other providers failed to deliver. This was due to a duplicated email header (Message-ID 550-5.7.1) being set. This only affected outgoing messages from the support (was Inbox) platform. Campaigns and other outgoing emails were not impacted. The error was corrected by the team and messages got delivered again.

The delivery interruption affecting 10DLC SMS messages has been resolved, and the service has returned to normal.

We are experiencing a service interruption affecting 10DLC SMS message delivery. Our teams are actively working with the operator to resolve this issue.

This incident has been resolved.

We've identified a UI bug that in some instances prevents customers from being moved to the next screen after clicking the "Finish" button. The bug only impacts the UI from advancing to the completed step; the import is actually triggered and being processed in the background. Going to "Contacts > Data Management > Imports" should let customers see that the import has actually started. We will update this page again once the UI bug has been fixed and deployed.

Import CSV for contacts isn't working as expected. We are investigating the situation and we will provide an update as soon as we have additional information.

The delivery interruption affecting SMS messages has been resolved, and the service has returned to normal.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We have escalated this issue to Meta and are actively working with their team to troubleshoot further. We’ll provide additional updates as we learn more.

We are currently observing that newly created Whatsapp templates are getting stuck in pending state. We are investigating the situation and we will provide an update as soon as we have additional information.

This incident has been resolved. All affected SMS channels are marked as healthy again; no messages have been lost or not sent.

SMS sending and receiving is not impacted. The issue has been identified and the team is working on a fix.

The delivery interruption affecting SMS messages has been resolved, and the service has returned to normal.

We are experiencing a service interruption affecting SMS message delivery. Our teams are actively working with the operator to resolve this issue.

The delivery interruption affecting SMS messages has been resolved, and the service has returned to normal.

The fix has been deployed and has been confirmed in all regions. Timeline: Service disruption started ~15:10 UTC. Most services restored by 17:58 UTC. All services restored by 21:30 UTC.

We have confirmed the issue and have a fix under way. Next update within 30min (ie 18:15 UTC).

We are investigating reports that shortlinks are returning "Not Found" errors.

The delivery interruption affecting [10DLC] [Toll-Free] [Short Code] SMS messages has been resolved, and the service has returned to normal.

We are experiencing a service interruption affecting [10DLC] [Toll-Free] [Short Code] SMS message delivery. Our teams are actively working with the operator to resolve this issue.

This incident has been resolved.

We are continuing to investigate the issue with the US West Region.

The issue is resolved in the EU region. We are still working on the US WEST regions We are investigating the situation and we will provide an update as soon as we have additional information.

For recently created contacts/lists, we are investigating a delay in contact processing in US WEST and EU regions We are investigating the situation and we will provide an update as soon as we have additional information.

The 10DLC number provisioning delays have been resolved, and service has returned to normal.

We are experiencing delays with 10DLC number provisioning. Our teams are working to restore normal processing times.

Service has been fully restored. From 8:22 - 13:35UTC today we were not serving mail2sms traffic, due to a formatting issue while cycling SSL certificates. We do not expect this to an issue going forward.

We are investigating a disruption in service availability for the Mail to SMS Relay Service.

There were transient+temporary failures for small number of Flow runs in us-west-1 due to load, on March 10 09:31 - 10:04GMT. Impacted runs will have a status of "Error" and details similar to "flow run had an unrecoverable error". These runs can be retried using the "Retry retryable runs" button near the top right of the Flow > Logs screen.

The delivery interruption affecting SMS messages has been resolved, and the service has returned to normal.

The delivery delays affecting Toll-Free MMS messages have been resolved, and the service has returned to normal.

The 10DLC campaign registration or number provisioning delays have been resolved, and service has returned to normal.

We are experiencing delays with 10DLC campaign registration and number provisioning. Our teams are working to restore normal processing times. Start time: 27.02.2025 22:25 CET

The issue has been identified and resolved. Campaigns executed between 2025-03-06T13:00 GMT and 2025-03-07T14:30GMT could have been impacted due to a flaw in the segmentation engine when resolving campaign audiences. Failed campaigns can be retried at this time and should execute without issue.

We are investigating failing of Marketing Campaigns configured with specific Segmentation rules.

This incident has been resolved.

Impact: 10DLC SMS campaign registration or number provisioning interruption Details: Planned maintenance may interrupt 10DLC campaign registration or number provisioning processing. During this maintenance window, we recommend limiting 10DLC campaign registration or number provisioning to avoid provisioning issues. Start time: 6.3.2025 13:00 CET End time: 6.3.2025 15:00 CET

The delivery delays affecting Toll Free SMS/MMS messages have been resolved, and the service has returned to normal.

This incident has been resolved.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

CRM dashboards and analytics pages, including campaign list and journey list views are currently experiencing timeout errors in the US region. Contact ingestion may have also been slowed down. Campaign sending and journey processing are not impacted. We have identified the root cause and are working on mitigation.

The delivery interruption affecting SMS messages has been resolved, and the service has returned to normal.

The delivery interruption affecting SMS message delivery has been resolved, and the service has returned to normal.

We are experiencing a service interruption affecting SMS message delivery. Our teams are actively working with the operator to resolve this issue.

The 10DLC campaign registration or number provisioning delays have been resolved, and service has returned to normal.

We are experiencing delays with 10DLC campaign registration and number provisioning. Our teams are working to restore normal processing times.

This incident has been resolved.

We are experiencing a service interruption affecting SMS message delivery. Our teams are actively working with the operator to resolve this issue.

The 10DLC campaign registration or number provisioning delays have been resolved, and service has returned to normal.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

We are experiencing delays with 10DLC campaign registration and number provisioning. Our teams are working to restore normal processing times.

This incident has been resolved.

Please be informed that there is a failure on the operator’s side Moldova, MoldCell 259002. Impact: messages are not delivering. We are working with the operator to resolve the problem.

This incident has been resolved.

Our engineering team has released a fix and confirmed that the number purchase is now operational. We apologise for any inconvenience this may have caused.

We are actively investigating this issue and can confirm that it occurs intermittently.

Our engineering team is actively investigating an issue affecting number purchases on Bird CRM. Customers are encountering an error on the UI when attempting to complete a purchase

We would like to inform you that, between 8:29 PM UTC on 28th January and 10:00 AM UTC on 29th January, customers were unable to create new audience lists on our Bird CRM. Our engineering team identified the root cause and resolved the issue. We apologise for any inconvenience this may have caused.

This incident has been resolved.

We have deployed a fix and are no longer seeing the issue. We are continuing to monitor.

The team has identified the issue and is testing a fix.

We are investigating why some outgoing messages are using a default email address for the from address.

We are experiencing delays with SMS message delivery. Our teams are actively working with the operator to resolve this issue.

We are experiencing a service interruption affecting Toll Free MMS message delivery. Our teams are actively working with the operator to resolve this issue.

The delivery interruption affecting SMS messages has been resolved, and the service has returned to normal.

We are experiencing a service interruption affecting SMS message delivery. Our teams are actively working with the operator to resolve this issue.

We are experiencing a service interruption affecting SMS message delivery. Our teams are actively working with the operator to resolve this issue.