Historical record of incidents for Billie
Report: "Partial Checkout issues"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We mitigated the issue to get the order creation and checkout flows working again. However, while we wait for the third-party provider, the merchant dashboard will still be affected.
We identified the issue with one of our third-party providers, and we are following up with them.
We identified an issue with our internal systems affecting the checkout experience - an fix is currently under investigation
Report: "billie.io not reachable"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to work on a fix for this issue.
The issue has been identified and a fix is being implemented.
We are currently investigating issues with all billie domains returning 404
Report: "Database disruption on production systems"
Last updateAn unplanned restart of our primary database cluster occurred as part of the preparations for the forthcoming maintenance window.
Report: "Major outage of BNPL product"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to work on a fix for this issue.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Static apps reduced availability"
Last updateAffected apps Billie website Buyer portal Merchant dashboard Widget checkout config The impact is availability was down to 50%