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BigPicture is currently Operational

Last checked 2025-06-14T13:57:50.434Z from BigPicture's official status page

Historical record of incidents for BigPicture

Mar 6, 2025

Report: "BigPicture, BigGantt, BigTemplate partial outage"

Last update 2025-03-06T10:26:28.214Z

resolved2025-03-06T10:26:28.195Z

This incident has been resolved.

monitoring2025-03-06T09:55:17.642Z

We are continuing to monitor for any further issues.

monitoring2025-03-05T21:22:16.681Z

We are continuing to monitor for any further issues.

monitoring2025-03-05T21:17:43.929Z

We have identified the issue and implemented a fix. Affected clients have been restored, and applications should be functioning normally. However, we are continuing to monitor the situation closely, as there may still be some lingering issues. If you are still experiencing any problems, please reach out to our support team. Thank you for your patience and understanding.

identified2025-03-05T17:53:00.921Z

The issue has been identified and a fix is being implemented.

investigating2025-03-05T13:27:58.500Z

We are currently investigating this issue.

Feb 26, 2025

Report: "Partial outage of the application"

Last update 2025-02-26T08:13:50.578Z

resolved2025-02-25T14:00:00.000Z

The application has experienced a partial outage in multiple locations. The downtimes were noted, and the services were restored globally at 4:25PM UTC.

Mar 3, 2024

Report: "BigPicture, BigGantt, BigTemplate - Service disruption"

Last update 2024-03-03T10:14:25.442Z

resolved2024-03-03T10:14:25.418Z

This incident has been resolved.

identified2024-03-03T09:04:14.439Z

The issue has been identified and a fix is being implemented.

Feb 28, 2024

Report: "BigPicture is experiencing unresponsiveness in the US region."

Last update 2024-02-28T19:13:57.144Z

resolved2024-02-28T19:13:57.131Z

This incident has been resolved.

monitoring2024-02-28T16:17:18.673Z

A fix has been implemented and we are monitoring the results.

identified2024-02-28T13:34:59.501Z

We are investigating unresponsiveness reports impacting users from the United States accessing our application. Our team is actively working to identify the root cause and restore standard functionality as soon as possible.

Dec 12, 2023

Report: "BigPicture, BigGantt and BigTemplate application disruptions."

Last update 2023-12-12T14:26:17.868Z

resolved2023-12-12T14:26:08.449Z

This incident has been resolved.

monitoring2023-12-12T14:04:09.886Z

A fix has been implemented and we are monitoring the results.

investigating2023-12-12T13:35:15.552Z

There might be problems with the BigPicture, BigGantt, and BigTemplate applications.

Nov 28, 2023

Report: "BigPicture Trello Power-Up downtime"

Last update 2023-11-28T15:30:59.488Z

resolved2023-11-28T15:30:59.457Z

This incident has been resolved.

monitoring2023-11-28T14:44:34.512Z

We are continuing to monitor for any further issues.

monitoring2023-11-28T14:44:26.339Z

A fix has been implemented and we are monitoring the results.

investigating2023-11-28T11:24:35.396Z

We are currently investigating this issue.

Sep 5, 2023

Report: "Cloud applications installation failing"

Last update 2023-09-05T12:23:58.825Z

resolved2023-09-05T12:23:58.809Z

This incident has been resolved.

identified2023-09-05T12:07:26.645Z

We have identified the root cause of the problem and are preparing the fix.

investigating2023-09-05T11:41:08.284Z

We are currently investigating the issue. Cloud applications installations end up with failures. Root cause is not yet known.

May 12, 2023

Report: "BigPicture Jira Cloud partial outage"

Last update 2023-05-12T13:26:38.832Z

resolved2023-05-12T13:26:38.820Z

This incident has been resolved.

monitoring2023-05-12T12:37:35.691Z

A fix has been implemented and we are monitoring the results.

investigating2023-05-12T12:30:37.776Z

We are currently investigating this issue.

Apr 28, 2023

Report: "BigPicture partial outage due to infrastructure failure"

Last update 2023-04-28T08:50:57.900Z

resolved2023-04-28T08:50:57.885Z

This incident has been resolved.

monitoring2023-04-28T05:47:26.206Z

A fix has been implemented and we are monitoring the results.

identified2023-04-28T05:41:21.901Z

The issue has been identified and a fix is being implemented.

Mar 17, 2023

Report: "A delay in email delivery"

Last update 2023-03-17T11:38:24.985Z

resolved2023-03-17T11:38:24.971Z

We've resolved the issue. All delayed emails have been successfully delivered. There are no further delays.

identified2023-03-17T08:25:33.168Z

We've identified a delay in our email delivery system - both in sending emails to our clients and in receiving emails from them by our Support. We're working hard to eliminate the delay. We are sorry for the inconvenience.

Feb 23, 2023

Report: "BigPicture domain might not be accesible"

Last update 2023-02-23T11:18:24.220Z

resolved2023-02-23T11:18:24.207Z

This incident has been resolved.

identified2023-02-23T10:37:14.863Z

We have identified the issue and are currently waiting for a fix to be applied.

investigating2023-02-23T10:13:51.968Z

We are currently investigating this issue.

Nov 16, 2022

Report: "Jira performance problem"

Last update 2022-11-16T08:09:33.238Z

resolved2022-11-16T08:09:33.224Z

This incident has been resolved.

investigating2022-11-15T13:47:47.292Z

We are currently investigating this issue.

Aug 24, 2022

Report: "Application Outage"

Last update 2022-08-24T07:39:06.584Z

resolved2022-08-24T07:39:06.570Z

This incident has been resolved.

monitoring2022-08-23T13:31:38.799Z

We are continuing to monitor for any further issues.

monitoring2022-08-23T13:11:38.297Z

A fix has been implemented and we are monitoring the results.

identified2022-08-23T12:57:25.447Z

The issue has been identified and a fix is being implemented.

Aug 23, 2022

Report: "Performance degradation on Sydney zone"

Last update 2022-08-23T12:57:41.112Z

resolved2022-08-23T12:57:41.094Z

This incident has been resolved.

identified2022-08-22T14:34:10.270Z

The issue has been identified and a fix is being implemented.

Aug 1, 2022

Report: "AWS infrastructure failure"

Last update 2022-08-01T07:56:03.490Z

resolved2022-08-01T07:56:03.472Z

This incident has been resolved.

identified2022-08-01T07:28:50.000Z

The issue has been identified and a fix is being implemented.

Jul 17, 2022

Report: "Jira migration"

Last update 2022-07-17T13:10:44.118Z

resolved2022-07-17T13:10:44.100Z

This incident has been resolved.

monitoring2022-07-16T18:04:15.169Z

A fix has been implemented and we are monitoring the results.

investigating2022-07-16T14:45:16.827Z

We're migrating jira.softwareplant.com to jira.bigpicture.one. During the migration it's highly possible that you won't be able to use Jira on jira.softwareplant.com

Jul 16, 2022

Report: "Wiki migration"

Last update 2022-07-16T13:17:10.950Z

resolved2022-07-16T13:17:10.936Z

This incident has been resolved.

investigating2022-07-16T13:10:03.000Z

We are continuing to investigate this issue.

investigating2022-07-16T13:02:42.879Z

We are continuing to investigate this issue.

investigating2022-07-16T13:00:31.000Z

We're migrating wiki.softwareplant.com to wiki.bigpicture.one. During the migration you should be able to access the docs at wiki.bigpicture.one, but it's possible you'll experience some downtime

Apr 4, 2022

Report: "2020-05-06 JiraCloud Apps upgrade"

Last update 2022-04-04T08:50:31.949Z

resolved2020-05-06T07:49:25.647Z

Good news, we have just released a new version of our Jira Cloud apps! If you are curious what's coming in the new version, then check out our release notes: https://wiki.softwareplant.com/display/DOCUMENTATION/Release+Notes%3A+BigPicture+Cloud+Release+2020-04-27 https://wiki.softwareplant.com/display/DOCUMENTATION/Release+Notes%3A+BigGantt+Cloud+Release+2020-04-27 https://wiki.softwareplant.com/display/DOCUMENTATION/Release+Notes%3A+BigTemplate+Cloud+Release+2020-04-27

Report: "Partial outages"

Last update 2022-04-04T08:50:31.872Z

resolved2020-05-20T07:24:38.290Z

This incident has been resolved.

monitoring2020-05-19T14:52:25.805Z

A fix has been implemented and we are monitoring the results.

investigating2020-05-19T13:25:29.557Z

We are continuing to investigate this issue.

investigating2020-05-19T09:56:49.303Z

We are continuing to investigate this issue.

investigating2020-05-19T07:22:09.120Z

We are currently investigating this issue.

Report: "BigPicture and BigGantt 500 errors on multiple modules"

Last update 2022-04-04T08:50:31.800Z

resolved2020-05-22T14:19:19.346Z

This incident has been resolved.

identified2020-05-22T14:17:15.248Z

We are continuing to work on a fix for this issue.

identified2020-05-21T09:17:26.259Z

Some customers are affected by a problem that manifests by 500 errors when accessing most BigPicture / BigGantt modules. The problem relates to a recent change made to Jira and how Jira presents Sprints to the Connected Apps. We are now preparing to launch a hotfix to remedy this issue that you can track here: https://jira.softwareplant.com/browse/ONE-23468 We have also reported the issue to Atlassian and are waiting for a fix from their side as well (whichever comes first).

Report: "2020-05-22 JiraCloud Apps upgrade"

Last update 2022-04-04T08:50:31.726Z

resolved2020-05-22T15:04:16.071Z

This incident has been resolved.

investigating2020-05-22T15:03:42.029Z

Good news, we have just released a new version of our Jira Cloud apps! If you are curious what's coming in the new version, then check out our release notes: https://wiki.softwareplant.com/display/DOCUMENTATION/Release+Notes%3A+BigPicture+Cloud+Release+2020-05-21 https://wiki.softwareplant.com/display/DOCUMENTATION/Release+Notes%3A+BigGantt+Cloud+Release+2020-05-21

Report: "Elevated API Errors"

Last update 2022-04-04T08:50:31.648Z

resolved2020-06-01T19:46:14.661Z

This incident has been resolved.

monitoring2020-06-01T13:39:46.428Z

We observed an elevated amount errors in our servers. We have applied a fix.

Report: "Elevated Errors"

Last update 2022-04-04T08:50:31.574Z

resolved2020-06-24T12:00:45.493Z

This incident has been resolved.

monitoring2020-06-22T13:59:21.410Z

A fix has been implemented and we are monitoring the results.

investigating2020-06-22T13:19:41.070Z

We're experiencing an elevated level of errors and are currently looking into the issue.

Report: "2020-08-14 JiraCloud Apps upgrade"

Last update 2022-04-04T08:50:31.499Z

resolved2020-08-13T22:00:00.000Z

Good news, we have just released a new version of our Jira Cloud apps! If you are curious what's coming in the new version, then check out our release notes: https://wiki.softwareplant.com/display/DOCUMENTATION/Release+Notes%3A+BigPicture+Cloud+Release+2020-08-12 https://wiki.softwareplant.com/display/DOCUMENTATION/Release+Notes%3A+BigGantt+Cloud+Release+2020-08-12

Report: "Application downtime"

Last update 2022-04-04T08:50:31.424Z

resolved2020-10-15T09:14:11.213Z

This incident has been resolved.

monitoring2020-10-14T19:24:16.264Z

We are continuing to monitor for any further issues.

monitoring2020-10-14T19:23:52.000Z

A fix has been implemented and we are monitoring the results.

investigating2020-10-14T17:24:50.951Z

We are currently investigating this issue.

Report: "BigPicture Power-Up Errors"

Last update 2022-04-04T08:50:31.355Z

resolved2020-11-30T18:30:46.443Z

This incident has been resolved.

monitoring2020-11-30T15:08:34.110Z

A fix has been implemented and we are monitoring the results.

identified2020-11-30T14:13:49.880Z

The issue has been identified and a fix is being implemented.

investigating2020-11-30T11:16:14.047Z

We're experiencing an elevated level of API errors and are currently looking into the issue.

Report: "SoftwarePlant documentation downtime"

Last update 2022-04-04T08:50:31.283Z

resolved2020-12-04T10:36:08.790Z

This incident has been resolved.

monitoring2020-12-03T18:00:21.055Z

A fix has been implemented and we are monitoring the results.

investigating2020-12-03T17:33:58.815Z

We are currently investigating this issue.

Report: "Problems with the applications"

Last update 2022-04-04T08:50:31.209Z

resolved2021-02-15T08:57:54.563Z

This incident has been resolved.

monitoring2021-02-13T12:58:45.077Z

A fix has been implemented and we are monitoring the results.

identified2021-02-13T12:47:14.768Z

The issue has been identified and a fix is being implemented.

investigating2021-02-13T12:40:49.448Z

We detected some problems in the applications and we are working to solve the incident. We apologize for the inconvenience.

Report: "BigTempalte Partial Outage"

Last update 2022-04-04T08:50:31.135Z

resolved2021-03-01T12:02:20.874Z

This incident has been resolved.

identified2021-03-01T11:27:28.448Z

The issue has been identified and a fix is being implemented.

Report: "BigPicture and BigGantt partial outage."

Last update 2022-04-04T08:50:31.060Z

resolved2021-03-03T22:27:31.921Z

This incident has been resolved.

identified2021-03-03T22:27:25.444Z

We are continuing to work on a fix for this issue.

identified2021-03-03T19:49:52.926Z

The issue has been identified and a fix is being implemented.

Report: "Jira outage"

Last update 2022-04-04T08:50:30.968Z

resolved2021-03-08T09:38:41.329Z

This incident has been resolved.

identified2021-03-08T08:26:43.132Z

The issue has been identified and a fix is being implemented.

Report: "Documentation (Confluence) inaccessible"

Last update 2022-04-04T08:50:30.897Z

resolved2021-04-01T11:56:00.720Z

This incident has been resolved.

investigating2021-04-01T11:50:12.383Z

We are currently investigating this issue.

Report: "Documentation (Confluence) inaccessible"

Last update 2022-04-04T08:50:30.825Z

resolved2021-04-06T10:07:35.900Z

This incident has been resolved.

identified2021-04-06T09:54:54.170Z

The issue has been identified and a fix is being implemented.

investigating2021-04-06T07:01:01.857Z

We are continuing to investigate this issue.

investigating2021-04-06T06:49:50.622Z

We are currently investigating this issue.

Report: "Downgraded performance"

Last update 2022-04-04T08:50:30.750Z

resolved2021-04-09T08:29:10.548Z

This incident has been resolved.

investigating2021-04-08T16:09:26.118Z

We are currently investigating this issue.

Report: "Downgraded performance"

Last update 2022-04-04T08:50:30.679Z

resolved2021-05-18T11:36:29.309Z

This incident has been resolved.

monitoring2021-05-18T05:10:40.627Z

A fix has been implemented and we are monitoring the results.

investigating2021-05-18T04:57:20.104Z

We are currently investigating this issue.

Report: "System parial outage"

Last update 2022-04-04T08:50:30.602Z

resolved2021-05-19T09:11:05.510Z

This incident has been resolved.

identified2021-05-18T14:02:50.853Z

The issue has been identified and a fix is being implemented.

Report: "Jira is down"

Last update 2022-04-04T08:50:30.531Z

resolved2021-05-24T07:49:46.575Z

This incident has been resolved.

investigating2021-05-24T07:14:26.269Z

We are currently investigating this issue.

Report: "App Partial outage"

Last update 2022-04-04T08:50:30.457Z

resolved2021-05-26T08:12:39.518Z

This incident has been resolved.

identified2021-05-25T16:44:52.501Z

The issue has been identified and a fix is being implemented.

Report: "BigPicture partial outage"

Last update 2022-04-04T08:50:30.380Z

resolved2021-06-17T14:01:57.447Z

This incident has been resolved.

investigating2021-06-17T12:53:42.001Z

We are continuing to investigate this issue.

investigating2021-06-17T12:44:05.408Z

We are currently investigating this issue.

Report: "Delay in sending emails from Jira"

Last update 2022-04-04T08:50:30.303Z

resolved2021-07-03T09:49:01.950Z

This incident has been resolved.

monitoring2021-07-02T07:00:40.076Z

All pending e-mails should be delivered by now. We are monitoring if the issue will emerge again.

identified2021-07-01T14:16:03.297Z

Some emails has still not got delivered. We continue in implementing the fix for it.

identified2021-07-01T10:45:16.199Z

We have identified a cause of this problem and the queued emails are getting resend.

investigating2021-07-01T07:35:51.000Z

We are sorry to announce that we observe a delay in sending emails from our Jira and Support portal to customers. We are investigating the issue.

Report: "BigPicture degraded performance"

Last update 2022-04-04T08:50:30.230Z

resolved2021-07-08T15:33:07.239Z

This incident has been resolved.

identified2021-07-08T14:34:10.027Z

the issue has been identified and a fix is being implemented.

Report: "Jira is down"

Last update 2022-04-04T08:50:30.152Z

resolved2021-07-12T08:03:22.987Z

This incident has been resolved.

monitoring2021-07-09T12:34:17.614Z

A fix has been implemented and we are monitoring the results.

investigating2021-07-09T11:19:49.143Z

We are currently investigating this issue.

monitoring2021-07-09T11:16:47.038Z

We are continuing to monitor for any further issues.

monitoring2021-07-09T08:06:02.839Z

We are continuing to monitor for any further issues.

monitoring2021-07-09T08:05:55.858Z

A fix has been implemented and we are monitoring the results.

investigating2021-07-09T07:29:59.910Z

We are currently investigating this issue.

Report: "Jira degraded performance"

Last update 2022-04-04T08:50:30.078Z

resolved2021-08-20T14:02:03.566Z

This incident has been resolved.

investigating2021-08-20T07:40:38.319Z

We are currently investigating this issue.

Report: "Application outage"

Last update 2022-04-04T08:50:30.004Z

resolved2021-09-01T07:37:08.726Z

This incident has been resolved.

identified2021-08-31T10:32:30.190Z

We are continuing to work on a fix for this issue.

identified2021-08-31T10:11:29.526Z

We are continuing to work on a fix for this issue.

identified2021-08-31T10:07:33.824Z

We are continuing to work on a fix for this issue.

identified2021-08-31T10:03:59.000Z

We have identified a disruption in the service due to sudden changes in Atlassian Connect REST API. We are already working to mitigate the issue. We apologise for the inconvenience. In order to track progress on the resolution please see the ticket below: https://jira.softwareplant.com/browse/ONE-38248

Report: "PHP Update on softwareplant.com"

Last update 2022-04-04T08:50:29.931Z

resolved2021-09-01T11:43:28.192Z

This incident has been resolved.

investigating2021-09-01T11:40:00.547Z

PHP Update on softwareplant.com

Report: "Maintenance"

Last update 2022-04-04T08:50:29.864Z

resolved2021-09-21T22:21:04.337Z

This incident has been resolved.

investigating2021-09-21T21:20:14.399Z

~1h maintenance window.

Report: "Technical Support portal is unavailable"

Last update 2022-04-04T08:50:29.792Z

resolved2021-09-22T10:58:43.257Z

This incident has been resolved.

identified2021-09-22T10:17:50.375Z

We continue to implement the solution/ Jira will be unavailable.

identified2021-09-22T09:49:12.829Z

The issue has been identified and a fix is being implemented.

Report: "BigPicture Trello Power-Up is unavailable"

Last update 2022-04-04T08:50:29.721Z

resolved2021-10-06T07:39:22.597Z

This incident has been resolved.

identified2021-10-06T07:04:35.685Z

The issue has been identified and a fix is being implemented.

Report: "Documentation (Confluence) inaccessible"

Last update 2022-04-04T08:50:29.647Z

resolved2021-11-29T11:42:43.339Z

This incident has been resolved.

investigating2021-11-29T11:36:59.884Z

We are currently investigating this issue.

Report: "Application partial outage"

Last update 2022-04-04T08:50:29.565Z

resolved2022-01-25T13:46:29.892Z

This incident has been resolved.

monitoring2022-01-25T05:04:16.601Z

A fix has been implemented and we are monitoring the results.

investigating2022-01-24T18:37:48.319Z

We are currently investigating this issue.