Is Basecone Down Right Now? Check if there is a current outage ongoing.

The issue has been resolved.

An fix has been applied the slowness should disappear when trying to use Basecone via the web.

Currently you might experience general slowness when using Basecone, the issue has been found and is being worked on at this moment.

The problem has been found and has been resolved. Basecone should function at normal speed again. If you have problem opening an document please try to log out and login again.

Currently you might see some slowness using Basecone or may have issues saving and posting a document. For the last part you can try and make the booking from an incognito browser window this seems to mitigate the problem of not being able to save the booking and posting it afterwards. Our developers are looking in to it.

The issue has been found and resolved, it may take a couple of minutes before documents appear in the postingscreen before returning to normal operating speed.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are investigating the issue of documents not being read by the OCR document scanner and the posting of documents to accounting systems in some cases.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

In the posting screen we face an issue where error messages are not presented. You could receive the notification [Boeking succesvol opgeslagen]. Meanwhile it could be that the document is not booked due to missing/incorrect fields. Please revisit the filled out fields to successfully post the document.

This incident has been resolved.

We are continuing to investigate this issue.

Currently we are investigating degraded performance in our application and on the mailservice. This could have impact on documents uploaded via e-mail, which are not arriving in Basecone. Also outgoing e-mails by Basecone are affected.

This incident has been resolved.

You can experiencing performance issues when trying to upload, make a booking or browsing through documents. We are looking into the problems at this moment.

A new fix was applied to solve the synchronization issue.

We are working on the solution.

We have found the issue and are now investigating how to resolve it.

Het probleem is verholpen je kan weer inloggen en boeken. Mocht je nog last hebben dat administraties niet zichtbaar zijn dan kan het helpen om een keer uit en daarna weer opnieuw in te loggen.

Op dit moment zijn er enkele problemen bij het inloggen bij Basecone. De oorzaak is gevonden en verholpen maar je kan nog last hebben van een 500 melding bij het inloggen.

This incident has been resolved.

When trying to book a document after tagging you might experience that there are no details recognized and or no supplier is matched because of that. We are currently looking into this problem.

The problem with the SMS messages has been resolved, you should be able to receive them again when you are trying to login.

We are continuing to investigate this issue.

We are currently investigating this issue and identified a possible solution. We will keep you updated.

The fix has been implemented and Basecone should function as normal again. We will be monitoring the situation closely.

We have found the issue and are implementing the fix, Basecone may still be slow at certain pages and the login process might take a little while tot finish.

When opening Basecone you may experience problems to login , giving an 500 error. We are looking into this issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are currently investigating this issue.

We identified the cause and a fix has been implemented.

You may currently experience slowness when working in Basecone. For example, you can experience slowness in splitting and merging, tagging and booking documents. We are working with the highest priority to solve the issue.

The fix has been released successfully. Basecone can now process documents at normal performance levels. We are monitoring the performance of the systems at this moment.

We have found the issue and will be deploying an fix scheduled at 19.00 hours tonight. This may potentially lead to degraded experience around the release time. After the fix has been applied Basecone should process documents as normal again.

The issue has been identified and a fix is being implemented.

Unfortunately, we are still investigating the cause of the current outage. Our team is full of research to find a solution.

You may currently experience issues when working in Basecone. We are working with the highest priority to solve the issue.

The incident has been resolved. The issue was related to ec2 instance sizes. We´ve replace the instance size to a previous values.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

You may currently experience slowness when working in Basecone. For example, you can experience slowness in splitting and merging, tagging and booking documents. We are working with the highest priority to solve the issue.

This incident has been resolved.

Bookings should work fine again, it can help to retag an document if the problems persists.

The issue has been identified and seems to be in the connection from Unit4 to us, bookings may happen or still have the problem of period dates.

We are looking in to this issue that when trying to make a posting to Boekhoud gemak you are getting an incorrect error about the period in which the booking should be placed and that this period is not available to book in.

Our team has been able to resolve the issue. Basecone is up and running again.

The issue has been identified and a fix is being implemented.

Unfortunately, it is currently not possible to post documents in Basecone web application. The PDF is not shown in the booking screen. Unfortunately, there is also no access to the validation overview and workload matrix. We are working on a quick solution.

The issue has been resolved. All is working as intended.

The issue has been found. We are working on resolving it and providing a solution.

Sending in emails/documents to Basecone is taking more time than normal. We are investigating this, including other slowness.

The fix was implemented successfully last night and Basecone speed has normalized

You can still experience slowness until the end of this day. However, improvement has been confirmed. After office hours we will release the permanent solution for this issue.

The issue has been identified however, we are still working on a solution. You can still experience slowness.

We are looking at this issue and will keep you updated.

Basecone is running normal again.

The issue has been found and resolved, Basecone should return to normal speeds within a short while.

We are currently investigation slowness for some customers while using the bookingsscreen.

The issue has been found and fixed. Everything is back to normal.

We have started the investigation and will keep you updated.

This incident has been resolved.

The system is returning back to normal and we are monitoring the status to see if something might pop up with regards to slowness.

We have identified a general slowness in the system, visible with the tagging but also when loading the workloadmatrix. we are working on the solution for the problem.

The cause of the delay has been resolved, the documents should appear within a couple of second of tagging again.

We have identified the cause and are solving it at this moment.

We are investigating a issue where documents are not shown after tagging but appear after some time. We are looking in to this situation.

The cause has been found and resolved. It may take a little time before the preview appears but this should approve shortly. Merging and splitting of documents should also work again.

The issue has been identified. We are working on a solution.

This incident has been resolved. Basecone is up and running as normal.

The team has found the issue and implemented a fix. Speed should be back to normal. Some people may experience documents not directly showing up when viewing them. This can be mitigated by refreshing the page one or two times, this behavior should improve over the next period.

We are currently investigating the situation.

This incident has been resolved. Apologies for the inconvenience!

We are still working on the solution.

Basecone is stable again and should load everything like before. We will keep an eye on the performance.

We are investigating the slowness. We are seeing spikes in the response time. We will keep you posted.

The issue has been resolved.

The fix was released. You should notice the speed improvements soon.

We are still working on the fix.

The issue has been identified and we are working on a fix.

We are experiencing slowness and difficulties with logging in. Also viewing documents does not load well. Our team is trying to find the root cause.

This incident has been resolved.

The issue was fixed and should resolve itself in the coming time.

We have found the cause and are working on resolving it.

The slowness should clear up in a few instances.

We are continuing to investigate this issue.

We are currently investigating this issue.

A hotfix was deployed to solve the issue of unable to select VAT code when adding a posting line. Un correctif a été déployé pour résoudre le problème de l'impossibilité de sélectionner le code VAT lors de l'ajout 2 lignes d'écriture ou plus.

The issue has been identified and a fix is being tested and implemented Le problème a été identifié et un correctif est en cours de test. Celui sera mis en place après l'achèvement des tests. Het probleem is geidentificeerd en een fix wordt op dit moment getest, zodra deze succesvol door de testen heen komt zal deze worden uitgerold.

We are experiencing an issue when you try and add a posting line to a document, this will leave the field VAT specification empty or not selectable. The problem mainly seems to appear when using 2 or more posting lines. But can also occur when using one posting line. We are currently investigating the problem. Nous rencontrons un problème lorsque vous essayez d'ajouter une ligne de comptabilisation à un document, ce qui laisse le champ "spécification de la TVA" vide ou non sélectionnable. Le problème semble apparaître principalement lors de l'utilisation de 2 lignes d'écriture ou plus. Mais il peut également se produire lorsque vous utilisez une seule ligne d'écriture. Nous étudions actuellement ce problème. Op dit moment ervaren wij een probleem wanneer er een boekingsregel wordt toegevoegd aan een document. Het veld BTW specificatie blijft leeg / er kan geen optie worden geselecteerd. Het probleem lijkt zich met name bij 2 of meer regels voor te doen maar kan ook plaats vinden bij slechts één boekingsregel. We zijn de oorzaak op dit moment aan het onderzoeken.

The solution for the problem has been applied and the problem is solved. If you now select a number as authorizer in the Workloadmatrix screen you will be taken to the document if you have the correct user rights.

The issue has been identified and we are in the process of testing the fix for it. If this process goes according to plan we can start the roll out of the fix.

We are still investigating the main cause at this moment. But can confirm that next to the Basecone app you can also go directly to the authorization screen of an administration and work from that page, instead of going through the Workloadmatrix screen.

There is an issue when authorizers try and open documents via the Workloadmatrix, when trying to open the documents waiting you will be redirected. We are investigating the issue. As an potential workaround you can still authorize via the Basecone app on Android and IOS.

After close monitoring of the situation we haven't seen any further issues anymore regarding the archive screen.

The archive screen is performing well again. Of course we will keep monitor the situation.

Our team has found the problem but still has not found the solution.

The issues have been resolved. Apologies for the inconvenience.

We have found the issue and it seems like it's resolving itself.

We are continuing to investigate this issue.

We receive 500-errors, screens are not loading and syncs are not successful.

The slowness and other issues have been resolved. Please clean your cookies and cache, from your browser, to continue to use Basecone again. Thank you for your patience!

We are continuing to investigate this issue.

We are continuing to investigate this issue.

The issue from this morning which seemed to be resolved has returned. You may experience slowness after tagging, errors when booking and degraded recognition. We are currently investigating the issue.

The peaks are gone, and documents must reappear quickly from tagging again. We will keep an eye on the system for the rest of the day, to prevent slowness to return.

We are continuing to work on a fix for this issue.

We are currently trying to resolve the high income of documents to let it run smoothly again.

Yesterday there was a significant delay in uploading documents by e-mail. Last night we solved the issue and all documents has been processed meanwhile. The situation is stable and of course we keep proactively monitoring the situation. Our apologies for the inconvenience you have experienced because of the delay!

The issue has been identified, and proved to be a lot more difficult then anticipated a solution is currently being developed for the issue. We will give more information once the solution is ready for the live servers. please note that as part of the ongoing efforts some functions may have limited availability for a short period of time in between 19.30 and 21.30.

We are continuing to investigate this issue.

We are currently experiencing some problems with the processing of documents send in via the email and in some cases slowness of the application in general. We are currently looking into these problems. As a work around for the email problem we would like to advice you to drag and drop new documents in Basecone via the drag and drop function in the tagging screen. Any documents already send via the email should not be attempted a second time at this moment otherwise you might risque having duplicate items.

It was quite a search, but our team found the cause of the problem and provided a solution. As a result, the performance is back to how it should be and Basecone works again as it was intended. We apologize for the inconvenience and thank you for your patience.

The issues have not been resolved yet. Sending invoices via e-mail or via drag and drop, can also provide error messages now (like 'corrupt PDF'). No solution was found but various teams are working hard to be able to share more positive news today.

As we depend on a third party, we still cannot provide a time indication of when the problem will be solved. Once we can release the solution, we can share more details.

The possible cause has been found. Our team is working on this, and the right solution.

We are continuing to investigate this issue.

We are currently investigating what is happening. There is some slowness in loading invoices and some might see a white/black screen. Sometimes the page shows a 500-error. We will keep you updated.

The incident has been resolved and the problems has been patched by our team. API traffic should return back to normal shortly this include Basecone app users as well.

Currently we are experiencing API issues, which may cause slow connections for third party applications and may also impact performance of the Basecone app for some functions.

The cause of the slowness has been identified and resolved all systems are running normally again.

We are investigating a reduced performance in Basecone which may lead to a slow tagging process and documents appearing not directly or later in the different screens.

The issue at the Unit4 side is resolved.

We are currently investigating this issue and are contacting Unit4 Multiverse about this issue.

This incident has been resolved.

The issue has been resolved with a hotfix. Please note that there is a queue of documents awaiting since the problem first started, so it can take some time for Basecone being back to 100%. We will keep monitoring this.

We are currently in the process of finalizing the fix for this problem and will be testing it shortly after which it will be deployed. Until the fix is released you may experience long(er) waiting time before documents appear after tagging.

After resolving the recognition issue of 08:30 this morning, some slowness presented itself. This has to do with our release of last night.

The issues have been solved. Basecone is up and running.

We have found the root cause and are still working on the fix. During this period you may have problems when using certain functions and screens in Basecone.

Basecone is almost back to 100% again. Some windows need some extra attention, to load correctly. It has our highest priority to fix this as soon as possible.

We are currently still processing the rollback of yesterday's release. This is taking more time than expected.

The root cause is identified, the mitigation action is a rollback for a feature released yesterday that is causing the problem. We are expected to this to proces to take up to 2 hours before completion.

We are currently looking into the slowness and problem when booking and are working on it with the highest priority.

This incident has been resolved.

The issue has been resolved.

We are continuing to investigate this issue.

There was a big queue of synchronizations which resulted in error messages such as 'invalid booking period' or 'failed to book this document'. Our team has found the source and resolved the issue. Apologies for the inconvenience.

We don't see any issues since the last 60 minutes. All documents should be available again for booking, there shouldn't be a delay anymore. We will keep monitor the situation of course.

We are still investigating the issue, however we see a stabilization. Of course we will keep monitor the situation and keep you updated.

Documents are currently not visible once they have been tagged. We are working with the highest priority to solve the issue.

This incident has been resolved.

Documents are currently not visible once they have been tagged. We are working with the highest priority to solve the issue.

This incident has been resolved.

Documents are currently not visible once they have been tagged. We are working with the highest priority to solve the issue.

The Incident regarding tagging has been resolved. Tagging works as normal again.

Documents are currently not visible once they have been tagged. We are working with the highest priority to solve the issue.

The issue has been solved. The booking screen screen is fully available again. Our apologies for the inconvenience,

We are continuing to investigate this issue.

Currently you might experience issues while going to the booking screen.

This incident has been resolved.

We are continuing to investigate this issue.

We are still investigating the issue. Some documents has been processed again, but not all.

If documents are tagged, they might not directly be available for booking. We are investigating the issue and will keep you updated.

The incident has been resolved. Twinfield should work normal again.

We are continuing to investigate this issue.

Twinfield users might experience issues while booking in Basecone. This is a bug on the side of Twinfield. They are aware of the situation and are trying to solve it with the highest priority. For more information, please visit the statuspage of Twinfield: https://wktaanl.force.com/WoltersKluwer/s/article/MTN-24517?language=nl_NL

This incident has been resolved.

The Development-team of Twinfield is still investigating the issue. Therefore, it is not possible to post a booking from Basecone to Twinfield. Our apologies for the inconvenience!

The issue has been identified and a fix is being implemented.

Twinfield users might experience issues while booking in Basecone. This is a bug on the side of Twinfield. They are aware of the situation and are trying to solve it with the highest priority. For more information, please visit the statuspage of Twinfield: https://wktaanl.force.com/WoltersKluwer/s/article/MTN-24291?language=nl_NL