Is Barracuda Networks Down Right Now? Discover if there is an ongoing service outage.

An issue has been identified with our configuration propagation taking much longer than expected. We have identified the problem and are working on fixing the issue(s) - there will be no associated downtime for the applications hosted. Please stay tuned for more updates on this issue as we continue to make progress and ensure normal stability of operations.

Barracuda XDR was experiencing an issue in the Fortigate events ingestion, which could result in delayed ingestion for the last 12 hours. Our engineers have identified the root-cause and implemented a solution to resolve this service issue. We understand the impact this may have on your business and are committed to restoring full functionality as quickly as possible. We will continue to monitor the data ingestion service for fortigate integration, to ensure it is fully operational

Barracuda XDR was experiencing an issue in the o365 and windows events ingestion, which could result in delayed ingestion. Our engineers have identified the root-cause and implemented a solution to resolve this service issue. We understand the impact this may have on your business and are committed to restoring full functionality as quickly as possible. We will continue to monitor the data ingestion service for o365 an windows integration, to ensure it is fully operational

The issue has been identified and a fix is being implemented.

We're currently investigating an issue caused by a recent change that resulted in backups being disabled for a portion of Barracuda Cloud-to-Cloud Backup users globally. Our team is actively working on a fix to restore normal backup operations. We apologize for the disruption and will provide further updates as progress is made.

CIS team rolled out version 5.18 to production but the release was a missing scope in the auth0 authdb client. This identification of the issue will be tested again in QA before a retry to launch June 5th upon successful testing.

Per support the issue is resolved with the rollback. CIS will continue to monitor.

Customers logging into BCC were receiving "User credentials were invalid, please try again" error due to a version release from CIS. Rollback has taken place.

Per support the issue is resolved with the rollback. CIS will continue to monitor.

Customers logging into BCC were receiving "User credentials were invalid, please try again" error due to a version release from CIS. Rollback has taken place.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

When performing a lookup using advanced search in the classic or new UI, users will see: " an error has been encountered". Mail flow, message log access, and all other aspects of the classic or new UI are not impacted, just this one aspect of advanced search. We have identified a fix and are in the process of rolling it out.

The connectivity issue between the SentinelOne agents and our management console is now resolved. For any further questions or inquiries in this regard, please contact soc@barracuda.com.

Barracuda XDR is currently experiencing an issue with connectivity between the SentinelOne agents and our management console. Our SOC team is currently working closely with SentinelOne`s engineers to resolve it. Please be assured that the agent continues to provide protection on local endpoints. We understand the impact this may have on your business and are committed to restoring full functionality as quickly as possible. We will provide further updates once the solution is implemented. Thank you for your patience.

Barracuda XDR is currently experiencing an issue with connectivity between the SentinelOne agents and our management console. Our SOC team is currently working closely with SentinelOne`s engineers to resolve it. Please be assured that the agent continues to provide protection on local endpoints.We understand the impact this may have on your business and are committed to restoring full functionality as quickly as possible. We will provide further updates once the solution is implemented. Thank you for your patience.

This incident has been resolved, and the view ticket service in dashboard is fully operational

Our engineering team has implemented a solution to resolve this issue and the tickets should be visible from the dashboard now. We will continue to monitor to ensure the impacted service is fully operational.

Barracuda XDR has encountered an issue with View Ticket function from the dashboard, which could result in viewing alert details from the dashboard. Our engineering team has identified the root-cause and actively working on resolving this issue. We understand the impact this may have on your business and are committed to restoring this service as quickly as possible. We will provide further updates once we implement a solution. The core XDR service is not affected. Data is still flowing into XDR and the SOC's systems are fully operational.

Barracuda XDR has encountered an issue with View Ticket function from the dashboard, which could result in viewing alert details from the dashboard. Our engineering team has identified the root-cause and actively working on resolving this issue. We understand the impact this may have on your business and are committed to restoring this service as quickly as possible. We will provide further updates once we implement a solution.The core XDR service is not affected. Data is still flowing into XDR and the SOC's systems are fully operational.

This incident has been resolved, and the XDR managed endpoint security (SentinelOne) service is fully operational from 3:30pm ET

We're beginning to see SentinelOne console availability gradually be restored. SentinelOne has stated the following in their latest update: "We are aware of ongoing console outages affecting commercial customers globally and are currently restoring services. Customer endpoints are still protected at this time, but managed response services will not have visibility. Threat data reporting is delayed, not lost. Our initial RCA shows an internal automation issue, and not a security incident. We apologize for the inconvenience and appreciate your patience as we work to resolve the issue."

We are aware that SentinelOne is currently experiencing an outage impacting console availability. This issue is subsequently impacting the endpoints data within the Barracuda XDR Dashboard. We are in contact with SentinelOne who is currently investigating this matter. Please be assured that while your endpoints may not be visible in the dashboard, the SentinelOne agents deployed are still providing protection. Thank you for your patience.

We are aware that SentinelOne is currently experiencing an outage impacting console availability. This issue is subsequently impacting the endpoints data within the Barracuda XDR Dashboard. We are in contact with SentinelOne who is currently investigating this matter. Please be assured that while your endpoints may not be visible in the dashboard, the SentinelOne agents deployed are still providing protection.Thank you for your patience.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

BCAS experienced mail flow issues over the weekend, which may result in delays in message ingestion for some customers.

SentinelOne has identified the issue, and implemented a solution. All affected agents are back online. Please reach out to SOC (soc@barracuda.com) for any questions around the issue

We are aware of the connectivity issue between the SentinelOne agent and our management console and are currently working closely with SentinelOne's engineers to resolve it. In the meantime, the agent continues to provide protection on local endpoints. We will update this status page once the issue has been resolved. Thank You

We are aware of the connectivity issue between the SentinelOne agent and our management console and are currently working closely with SentinelOne's engineers to resolve it. In the meantime, the agent continues to provide protection on local endpoints.We will update this status page once the issue has been resolved.Thank You

When performing a lookup using advanced search in the classic or new UI, users will see: " an error has been encountered". Mail flow, message log access, and all other aspects of the classic or new UI are not impacted, just this one aspect of advanced search. We have identified a fix and are in the process of rolling it out.

This incident has been resolved, and the ticket integration service is fully operational

Barracuda XDR has encountered an issue with tickets getting integrated to our ticket integration service - Connectwise, ServiceNow and Autotask, which could result in the failure of alerts sync up to the target systems. All tickets are available in the dashboard but not synced to the target systems configured to sync. This integration service was down from 12th May 10AM ET to 14th May 2PM ET. Our engineering team has identified the root-cause and resolved this issue in the ticketing integration. We are working on re-populating the tickets for today

Barracuda XDR has encountered an issue with tickets getting integrated to our ticket integration service - Connectwise, ServiceNow and Autotask, which could result in the failure of alerts sync up to the target systems. All tickets are available in the dashboard but not synced to the target systems configured to sync. This integration service was down from 12th May 10AM ET to 14th May 2PM ET. Our engineering team has identified the root-cause and resolved this issue in the ticketing integration. We are working on re-populating the tickets for today

This incident has been resolved, and the windows and o365 detection/alert process is back to functioning as expected. Thank you for your patience.

Due to a technical issue in our detection process, our system inadvertently generated alerts with outdated timestamps between April 28 and May 2, 2025, resulting in duplicate alerts for Windows and Microsoft 365 data in US region. We understand that your business may have potentially received alerts with outdated timestamp and want to assure you that our engineering team has identified and implemented the solution. The system is now functioning as expected, and we will continue to monitor. We appreciate your patience and understanding during this time. If you have any questions or concerns, please don’t hesitate to reach out. Thank you for your continued support.

Due to a technical issue in our detection process, our system inadvertently generated alerts with outdated timestamps between April 28 and May 2, 2025, resulting in duplicate alerts for Windows and Microsoft 365 data in US region.We understand that your business may have potentially received alerts with outdated timestamp and want to assure you that our engineering team has identified and implemented the solution. The system is now functioning as expected, and we will continue to monitor.We appreciate your patience and understanding during this time. If you have any questions or concerns, please don’t hesitate to reach out. Thank you for your continued support.

A fix has been implemented and we are monitoring the results.

BCAS experienced mail flow issues over the weekend, which may result in delays in message ingestion for some customers.

The root cause for duplicate alerts for Office 365 and Microsoft Windows has been identified and resolved. We are implementing future prevention steps internally. Thanks for your patience and understanding. We apologize for any inconvenience.

Barracuda XDR is currently experiencing an issue with detection process from o365 and windows datasources, which could result in trigering duplicate alerts. These duplicate alerts were inadvertently sent between 5:45 PM and 7:20 PM ET today, that can be safely disregarded. You may identify the duplicates by checking the alert logs — any entries with timestamps prior to today's date (04/24/2025) are part of the duplication. We apologize for any confusion this may have caused and appreciate your understanding. Our SOC and engineering teams have identified the root cause and actively working on resolving this issue. We will provide further updates once we implement a solution

This incident has been resolved, and the o365 event ingestion process is back to business-as-usual

Our engineering team has implemented a solution to resolve this issue. We will continue to monitor to ensure the impacted process is fully operational.

Barracuda XDR is currently experiencing an issue in the o365 events ingestion, only in US region, which could result in delayed ingestion. Our engineers are actively working on resolving this service issue. We understand the impact this may have on your business and are committed to restoring full functionality as quickly as possible. We will provide further updates as we implement a solution to bring this service fully operational

This incident has been resolved. The reports in Email Gateway Defense now display updated & complete results. There was no interruption to mail flow at any point during the incident.

A data processing delay is temporarily causing reports to display out-of-date information. Expected resolution in 2-3 days.

A data processing delay is temporarily causing reports to display out-of-date information. Expected resolution in 2-3 days.

This incident has been resolved, and the o365 events ingestion is back to business-as-usual

Our engineering team has identified the cause of this issue and implemented a solution. We will continue to monitor to ensure the o365 events ingestion functionality is back to business-as-usual

Barracuda XDR is currently experiencing an issue in the o365 events ingestion, only in US region, which could result in delayed ingestion. Our engineers are actively working to resolve this issue. We understand the impact this may have on your business and are committed to restoring full functionality as quickly as possible. We will provide further updates as we identify the root cause and implement a solution

Resolved: Our Phone Provider has indicated their services are stabilizing. The Support team has tested and validated that we are once again able to receive inbound phone calls as well as make outbound phone calls, confirming that at this time our phone system is fully operational.

A fix has been implemented and we are monitoring the results.

We are continuing to work on a fix for this issue.

The issue has been identified and a fix is being implemented.

Due to a current global outage with our phone provider, the Barracuda support team is experiencing an issue impacting our phone system and is currently unable to make or receive phone calls. For the time being, we encourage our customers to reach out for Support by emailing support@barracuda.com. Our team is currently monitoring the situation and working with our phone provider to restore the service. We will provide further updates as soon as they become available.

Zoom has indicated their services are stabilizing. The XDR SOC team has tested and validated that we are once again able to receive inbound phone calls as well as make outbound phone calls, confirming that at this time our phone system is fully operational.

Due to a current global outage with our phone provider, the Barracuda XDR SOC team is experiencing an issue impacting our phone system. The SOC team is currently unable to make outbound calls to our customers, including calls for high-risk alerts. Additionally, customers are currently unable to call the SOC for support. For the time being, we encourage our customers to closely monitor all security alerts being issued by the SOC, as well as to submit all requests to the SOC via email (soc@barracuda.com). Our team is currently monitoring the situation and working with our phone provider to restore the service. We will provide further updates as soon as they become available.

We are continuing to work on a fix for this issue.

The issue has been identified and a fix is being implemented.

Due to a current global outage with Zoom, the Barracuda support team is experiencing an issue impacting our phone system and is currently unable to make or receive phone calls. Our team is currently monitoring the situation and working with Zoom to restore the service. We will provide further updates as soon as they become available.

Due to a current global outage with our phone provider, the Barracuda XDR SOC team is experiencing an issue impacting our phone system. The SOC team is currently unable to make outbound calls to our customers, including calls for high-risk alerts. Additionally, customers are currently unable to call the SOC for support. For the time being, we encourage our customers to closely monitor all security alerts being issued by the SOC, as well as to submit all requests to the SOC via email (soc@barracuda.com). Our team is currently monitoring the situation and working with our phone provider to restore the service. We will provide further updates as soon as they become available.

Due to a current global outage with Zoom, the Barracuda XDR SOC team is experiencing an issue impacting our phone system. The SOC team is currently unable to make outbound calls to our customers, including calls for high-risk alerts. Additionally, customers are currently unable to call the SOC for support. For the time being, we encourage our customers to closely monitor all security alerts being issued by the SOC, as well as to submit all requests to the SOC via email (soc@barracuda.com). Our team is currently monitoring the situation and working with Zoom to restore the service. We will provide further updates as soon as they become available.

Our SOC has concluded maintenance, and there is no longer a delay in Automated Threat Response component for Microsoft 365

Our SOC is continuing to monitor this scheduled maintenance on Impossible Travel and Anomalous Login detection models for Microsoft 365. During this time, there may be temporary delays (less then 1 hour) in the Automated Threat Respone component for a subset of alerts related to these use cases.

Barracuda XDR SOC is currently performing scheduled maintenance on our Impossible Travel and Anomalous Login detection systems for Microsoft 365. During this time, there may be temporary delays in alerting for a subset of detections related to these use cases. Maintenance Window: Now through April 14th We are working to complete the maintenance as swiftly as possible and appreciate your patience and understanding. If you have any questions or require urgent assistance, please reach out to our SOC team at soc@barracuda.com

Barracuda XDR SOC is currently performing scheduled maintenance on our Impossible Travel and Anomalous Login detection systems for Microsoft 365. During this time, there may be temporary delays in alerting for a subset of detections related to these use cases.Maintenance Window: Now through April 14thWe are working to complete the maintenance as swiftly as possible and appreciate your patience and understanding. If you have any questions or require urgent assistance, please reach out to our SOC team at soc@barracuda.com

This incident has been resolved.

Thank you for your patience as the delayed mail backlog processes. We will continue to monitor the situation until the queue has fully recovered.

A fix has been implemented and we are monitoring results. Thank you for your patience as the delayed mail backlog processes.

Mail processing is significantly delayed in the EU region. Mail is still being journaled, but there are long waits before the mail appears in the archive. We are currently investigating the issue.

Mail processing is significantly delayed in the UK region. Mail is still being journaled, but there are long waits before the mail appears in the archive. We are currently investigating the issue.

This incident has been resolved.

Updated incident title to reflect scope (Impersonation Protection).

A data reindexing process is temporarily causing reports to display out-of-date information. Expected resolution in 2-3 days.

We are continuing to monitor for any further issues.

A data reindexing process is temporarily causing reports to display out-of-date information. Expected resolution in 2-3 days.

A data reindexing process is temporarily causing reports to display out-of-date information. Expected resolution in 2-3 days.

XDR Dashboard is fully operational. This maintenance affected only the dashboard. The XDR service / SOC (monitoring, alerting, remediation) was not affected during this maintenance activity. We recommend users to logout and log back in for clearing stale session in the browser. Appreciate your patience and co-operation during this unforeseen extended window of maintenance.

XDR Dashboard maintenance is still in progress and has delayed due to Cloud rate limits. 65% migration has been completed. Next update by 1 PM EDT.

Barracuda XDR dashboard will be experiencing a minor outage for an hour (starting 10 AM EDT) when we rollout the latest release to enhance the self-service functionality. We understand the impact this may have on your business and our engineering team is committed to restoring the dashboard as quickly as possible. The core XDR service is not affected. Data is still flowing into XDR and the SOC systems are fully operational. We will provide another update once the deployment is complete and the dashboard is back online. When the dashboard is operational - we recommend users to logout and log back in.

Barracuda XDR dashboard will be experiencing a minor outage for an hour (starting 10 AM EDT) when we rollout the latest release to enhance the self-service functionality. We understand the impact this may have on your business and our engineering team is committed to restoring the dashboard as quickly as possible.The core XDR service is not affected. Data is still flowing into XDR and the SOC systems are fully operational. We will provide another update once the deployment is complete and the dashboard is back online. When the dashboard is operational - we recommend users to logout and log back in.

By monitoring over the weekend, we ensured that this issue has been resolved and the alerting process is resumed business-as-usual.

Barracuda XDR was experiencing an issue in the alerting process around noon today, which resulted in triggering historic alerts of server security logs for handful of customers from our platform. Our engineers have identified the cause and implemented the fix to resolve this service issue. We will continue to monitor this process to ensure it is back to business-as-usual The core XDR service is not affected. Data is still flowing into XDR and the SOC's systems are fully operational.

Barracuda XDR was experiencing an issue in the alerting process around noon today, which resulted in triggering historic alerts of server security logs for handful of customers from our platform. Our engineers have identified the cause and implemented the fix to resolve this service issue. We will continue to monitor this process to ensure it is back to business-as-usualThe core XDR service is not affected. Data is still flowing into XDR and the SOC's systems are fully operational.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We are adding new features to the SecureEdge platform.No downtime is expected during the update and site devices will be unaffected during this process.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We are in the process of upgrading all of our UK customers' archives to our modernized platform. Here you will have access to all the latest features, enhancements, refreshed UIs, and security updates as they are released. You should not notice any significant differences during the process, however over the next several weeks you may experience intermittent delays in indexing and search slowness. We appreciate your patience as we complete this migration.

Our engineering team has implemented a solution to resolve this issue. Thanks for your patience!

Our engineering team has identified the cause of this issue and implemented a solution. We will continue to monitor to ensure the impacted service is fully operational.

Barracuda XDR is currently experiencing an issue in the data ingestion process which results in the delayed events ingestion on some of integration datasources into our platform. Our engineers have identified the cause and are currently working on resolving this service issue. We understand the impact this may have on your business and are committed to restoring this service to fully operational as quickly as possible. The core XDR service (signal detection) is not impacted. We will provide further updates as we implement a solution.

This incident has been resolved.

We are continuing to monitor for any further issues.

Our Engineering team identified degraded search performance in the UK region and has applied the fix. We will continue to monitor the situation.

This incident has been resolved.

We are continuing to monitor for any further issues.

Our Engineering team identified degraded search performance in the UK region and has applied the fix. We will continue to monitor the situation.

This incident has been resolved.

A fix has been implemented and we are monitoring the issue. Any backup jobs that were interrupted will be resumed at the next scheduled backup time.

We are currently investigating an issue impacting backups in the Central India region for Barracuda Cloud-to-Cloud Backup.

This incident has been resolved.

A fix has been implemented and we are monitoring the issue. Any backup jobs that were interrupted will be resumed at the next scheduled backup time.

We are currently investigating an issue impacting backups in the Central India region for Barracuda Cloud-to-Cloud Backup.

This incident has been resolved.

A fix has been implemented and we're currently monitoring.

The issue has been identified and a fix is being implemented.

The classic UI in the US region is currently experiencing degraded performance for both admin and user message log. Mailflow is unaffected, we're actively investigating the issue.

This incident has been resolved.

A fix has been implemented, queues are improving, and we are monitoring the results. Thank you for your patience as the system recovers.

The issue has been identified and a fix is being implemented.

Mail processing is down in the US region. We are currently investigating this issue and will continue to update the status. Please note: mail is still being ingested and will be indexed into the archive once resolved.

This incident has been resolved.

We have implemented a fix for the issue and are monitoring the results of that change.

We are continuing to work on a fix for this issue.

A subset of customers are experiencing slow or unsuccessful loading of the Email Gateway Defense message log. We have identified the source of the issue and are working towards resolution.

Our engineering team has resolved this issue and monitored the process to ensure the ingestion process is fully operational.

Our engineering team has identified the cause of this issue and implemented a solution. We will continue to monitor to ensure the impacted process is fully operational.

Barracuda XDR is currently experiencing an issue in the background process which results in the delayed events ingestion of some of integration datasources into our platform. Our engineers have identified the cause and are currently working on resolving this process degradation issue. We understand the impact this may have on your business and are committed to restoring this process to fully operational as quickly as possible. The core XDR service is not affected. Data is still flowing into XDR and the SOC's systems are fully operational. We will provide further updates as we implement a solution.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently investigating this issue.

This incident has been resolved.

A fix has been implemented and is being monitored. You may still notice some latency as the system recovers. We appreciate your patience.

Flow of new mail into the archive is currently delayed. We are actively investigating the cause. Journaling is working and no mail is lost.

This incident has been resolved.

The issue has been patched.

We are currently investigating the issue.

This incident has been resolved. Please contact support for any further issues (https://www.barracuda.com/support/contact)

We've implemented the fix in our web stack and are observing normalized behavior. We will continue monitoring performance on mas.barracudanetworks.com during this time.

We have identified the issue and are implementing a fix.

We are currently investigating reports of UI issues for mas.barracudanetworks.com. Mailflow is not impacted at this time.

The ATI services related to Account Takeover Protection are back to normal and the issue has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently experiencing high traffic volumes, which are impacting response times for the ATO service. Some intermittent delays have been observed, and our team is actively monitoring system performance to ensure stability. To mitigate the impact, additional servers are being scaled up, and we will provide updates as we work to resolve the issue.

The issue has been identified and a fix is being implemented.

We are currently investigating this issue.

This incident has been resolved, monitoring service is fully functional from 6pm ET yesterday as provided in the earlier update.

Our engineering team has identified the cause of this issue and has implemented a solution. We will continue to monitor to ensure the impacted functionality is back to business-as-usual

Barracuda XDR is currently experiencing a service issue that impacts the monitoring of both physical and virtual sensor devices. Our engineering team is actively working to resolve the issue. We understand the impact this may have on your business and are committed to restoring full functionality of this monitoring service as quickly as possible. The core XDR service is not affected. Data is still flowing into XDR and the SOC's systems are fully operational. We will provide further updates as we identify the root cause and implement a solution.

This incident has been resolved.

We have solved the problem and are monitoring to ensure it does not come back. If you have any additional issues, please reach out to Barracuda support.

Barracuda XDR is currently experiencing an issue with the dashboard. Our engineers are currently working to identify the cause and get our services back online. We understand this has an impact on your business, and we are working to get you up and running as quickly as possible. The core XDR service is not affected. Data is still flowing into XDR and the SOC's systems are fully operational. We will provide another update once the issue has been identified and we have started to implement a solution.

This incident has been resolved.

We are continuing to monitor for any further issues.

We have been notified of a power outage in our US data center which has impacted some US customers. Power has been restored and systems are rebooting now. Searching and indexing are affected, but journaling is not so there will be no data loss. We will continue to monitor until all systems are back to full functionality.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The US, UK, and EU Regions are experiencing 504 Gateway Time-Out errors when attempting to access the web interface. We have identified the issue and are working on a fix. Please note: Mail flow is NOT impacted.

This incident has been resolved.

Mail flow and activation down in the US Region. We are currently investigating the issue. There is no concern of data loss at this time, but you may see journaling queues filling up.

This incident has been resolved.

We have identified the problem, deferral rates are returning to normal, we're currently monitoring the situation.

The issue has been identified and a fix is being implemented.

We are currently investigating this issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

UI searches are failing for all non-switched (non-migrated) tenants. We are currently investigating the cause of the issue. Please note: All data continues to be ingested even though it is not currently retrievable.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are currently investigating an issue impacting Barracuda Cloud-to-Cloud Backup in the Sweden and Switzerland regions. Our technical team is working to resolve the issue. We apologize for any inconvenience this may cause and will provide updates as they become available.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

A subset of customers are experiencing delays remediating threats and searching for emails. We are currently investigating this issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and we are working on a fix. In the meanwhile, please keep in mind that all of your data is being ingested in real time, only the processing is delayed. We appreciate your patience.

This incident has been resolved.

The issue has been resolved. Please note: It may take up to 24-48 hours to process the backlog.

A fix has been implemented and we are monitoring the results.

The issue has been identified and we are working on a fix. In the meanwhile, please keep in mind that all of your data is being ingested in real time, only the processing is delayed. We appreciate your patience.

Mail processing is delayed in the AWS EU region affecting switched tenants. Mail is still being ingested, and all data will be available once resolved.

This maintenance has been completed and the monitor service is resumed.

Our engineering team will be performing general system maintenance on monitoring service of XDR sensors today (12/26/2024) from 3:15PM ET. This maintenance window will last approximately an hour. We expect to have minimal or no outages to the monitoring service during this window as we transition this service.

Monitoring has confirmed successful restoration of service.

A fix has been implemented and we are monitoring the results.

We have identified the issue and a fix is in place.

We are aware of impact to the UI in the US Region are investigating. Mailflow and other services are not impacted at this time.

This incident has been resolved.

We have seen a decrease in reports, but continue to monitor to ensure all issues have been resolved.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

We are aware of and currently investigating reports of increased error rated with receiving mail via bsmptd.

XDR service is resumed back to normal from 13:50 ET onwards

Our engineering team will be performing general system maintenance on monitoring service of XDR sensors today (12/18/2024) between 1PM and 2PM ET. This maintenance window will last approximately an hour. We expect to have minimal or no outages to the monitoring service during this window as we transition this service.

We have resolved the issue and we are monitoring to ensure the issue does not come back. If you have any additional issues, please reach out to support.

Our authentication provider is making progress mitigating the problem, and we are starting to see successful logins to the XDR dashboard. Users still may see sporadic errors over the next hour: getting logged out of the dashboard and/or being unable to log in. We are continuing to monitor the problem. We will provide another update when the problem is fully resolved.

Barracuda XDR users are currently experiencing problems logging in to the dashboard. Our engineers are currently working to identify the cause and get the dashboard back online. We understand this has an impact on your business, and we are working to get you up and running as quickly as possible. All XDR services (other than the dashboard) are continuing to operate normally. We will provide another update once the issue has been identified and we have started to implement a solution.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

IBU is currently unavailable in the US region. We are currently investigating this issue.

This incident has been resolved.

A fix has been implemented, we're currently monitoring the results.

Presently, customers in the US region are experiencing intermittent issues loading the classic Admin UI. 502 Bad Gateway or internal error are the messages that user are seeing. We're investigating the problem.