Barracuda Networks Incident History

A fix has been implemented and we are monitoring the results.

BCAS experienced mail flow issues over the weekend, which may result in delays in message ingestion for some customers.

A data processing delay is temporarily causing reports to display out-of-date information. Expected resolution in 2-3 days.

We are continuing to work on a fix for this issue.

The issue has been identified and a fix is being implemented.

Due to a current global outage with Zoom, the Barracuda support team is experiencing an issue impacting our phone system and is currently unable to make or receive phone calls. Our team is currently monitoring the situation and working with Zoom to restore the service. We will provide further updates as soon as they become available.

Due to a current global outage with our phone provider, the Barracuda XDR SOC team is experiencing an issue impacting our phone system. The SOC team is currently unable to make outbound calls to our customers, including calls for high-risk alerts. Additionally, customers are currently unable to call the SOC for support. For the time being, we encourage our customers to closely monitor all security alerts being issued by the SOC, as well as to submit all requests to the SOC via email (soc@barracuda.com). Our team is currently monitoring the situation and working with our phone provider to restore the service. We will provide further updates as soon as they become available.

Due to a current global outage with Zoom, the Barracuda XDR SOC team is experiencing an issue impacting our phone system. The SOC team is currently unable to make outbound calls to our customers, including calls for high-risk alerts. Additionally, customers are currently unable to call the SOC for support. For the time being, we encourage our customers to closely monitor all security alerts being issued by the SOC, as well as to submit all requests to the SOC via email (soc@barracuda.com). Our team is currently monitoring the situation and working with Zoom to restore the service. We will provide further updates as soon as they become available.

Barracuda XDR SOC is currently performing scheduled maintenance on our Impossible Travel and Anomalous Login detection systems for Microsoft 365. During this time, there may be temporary delays in alerting for a subset of detections related to these use cases.Maintenance Window: Now through April 14thWe are working to complete the maintenance as swiftly as possible and appreciate your patience and understanding. If you have any questions or require urgent assistance, please reach out to our SOC team at soc@barracuda.com

Mail processing is significantly delayed in the UK region. Mail is still being journaled, but there are long waits before the mail appears in the archive. We are currently investigating the issue.

We are continuing to monitor for any further issues.

A data reindexing process is temporarily causing reports to display out-of-date information. Expected resolution in 2-3 days.

A data reindexing process is temporarily causing reports to display out-of-date information. Expected resolution in 2-3 days.

Barracuda XDR dashboard will be experiencing a minor outage for an hour (starting 10 AM EDT) when we rollout the latest release to enhance the self-service functionality. We understand the impact this may have on your business and our engineering team is committed to restoring the dashboard as quickly as possible.The core XDR service is not affected. Data is still flowing into XDR and the SOC systems are fully operational. We will provide another update once the deployment is complete and the dashboard is back online. When the dashboard is operational - we recommend users to logout and log back in.

Barracuda XDR was experiencing an issue in the alerting process around noon today, which resulted in triggering historic alerts of server security logs for handful of customers from our platform. Our engineers have identified the cause and implemented the fix to resolve this service issue. We will continue to monitor this process to ensure it is back to business-as-usualThe core XDR service is not affected. Data is still flowing into XDR and the SOC's systems are fully operational.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We are adding new features to the SecureEdge platform.No downtime is expected during the update and site devices will be unaffected during this process.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We are in the process of upgrading all of our UK customers' archives to our modernized platform. Here you will have access to all the latest features, enhancements, refreshed UIs, and security updates as they are released. You should not notice any significant differences during the process, however over the next several weeks you may experience intermittent delays in indexing and search slowness. We appreciate your patience as we complete this migration.

This incident has been resolved.

We are continuing to monitor for any further issues.

Our Engineering team identified degraded search performance in the UK region and has applied the fix. We will continue to monitor the situation.

This incident has been resolved.

A fix has been implemented and we are monitoring the issue. Any backup jobs that were interrupted will be resumed at the next scheduled backup time.

We are currently investigating an issue impacting backups in the Central India region for Barracuda Cloud-to-Cloud Backup.