Historical record of incidents for Axis
Report: "Disturbance in some of our services - Secure Remote Access"
Last updateWe are experiencing issues with some of our services. Our engineers is investigating the impact and the root cause. We apologize for the inconvenience this may cause.
Report: "Secure Remote access outage"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified, a potential fix is being deployed.
We are continuing to investigate this issue.
A number of use-cases are currently not available. Our engineers are currently investigating the issue.
Report: "Secure Remote access outage"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified, a potential fix is being deployed.
We are continuing to investigate this issue.
A number of use-cases are currently not available. Our engineers are currently investigating the issue.
Report: "Planned maintenance on central storage platform"
Last updateThe scheduled maintenance has been completed.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
There will be a planned maintenance of our central storage platform, between 5:00pm and 10:00pm CEST.There is no expected downtime during the maintenance window.
Report: "DSD Retrieve FW outage"
Last updateThis incident has been resolved.
Services are operational again.
We are currently investigating the issue.
Report: "DSD Retrieve FW outage"
Last updateThis incident has been resolved.
Services are operational again.
We are currently investigating the issue.
Report: "SRA v1"
Last updateThis incident has been resolved.
An additional fix has been implemented and the solution is working as expected. We are monitoring the service and will update this status if there are any changes. We apologize for the inconvenience.
The implemented solutions did not reach expected results, investigating different solutions. We apologize for the inconvenience, we will update the status page when we have more information.
A solution is implemented and we are monitoring the services.
Investigating - We are seeing intermittent performance issues in Secure Remote Access version 1 in the Americas. This will affect clients connecting remotely to AXIS Camera Station 5 and Pro using SRAv1. We apologize for the inconvenience this may cause and we are working on solving the issue. You may also use an alternate method for remote access: - Upgrade to AXIS Camera Station Pro 6.8 and enable Secure Remote Access version 2. This available at no cost for AXIS Camera Station 5 and Pro systems. More details can be found here: https://www.axis.com/support/secure-remote-access - The Axis Cloud Portal (https://acs.mysystems.axis.com) provides web client access to AXIS Camera Station Pro systems with version 6.0 and above. - Implement VPN access or similar networking solution for remote access.
We are seeing intermittent performance issues in Secure Remote Access version 1 in the Americas. This will affect connecting to AXIS Camera Station over the internet. We apologize for the inconvenience this may cause.
Report: "Problem in device to cloud communication"
Last updateThe incident has been resolved according to our own test results. We continue to monitor the system.
A fix has been implemented and we are monitoring the results.
The issue has been identified, and fixes are worked on. After investigations, the affected use cases has been found to be fewer than initially thought.
We are experiencing problem in device to cloud communication for Axis Cloud Connect. Device generated information and updates are not reaching our cloud services. We have identified the problem and are working on asolution with high priority.
Report: "SRA issues in Americas"
Last updateSRA is working normally again
Investigating more issues with SRA version 1
The problems have been mitigated. We keep monitoring the system.
The cause of the problems have been identified
We are continuing to investigate this issue.
We are continuing to investigate this issue.
We are currently experiencing issues with Secure Remote Access version 1 in the Americas. This will affect connecting to AXIS Camera Station over the internet
Report: "Occasional failures in onboarding devices to AXIS Camera Station Edge"
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "Onboarding issue for device to cloud applications such as ACS Edge for video devices"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are continuing to investigate this issue.
We are currently investigating this issue.
Report: "Disturbance in some of our services"
Last updateThis incident has been resolved.
The issue has been remedied and is currently being monitored by our engineers.
We are experiencing issues with some of our services. Our engineers are investigating the impact and the root cause. We apologize for the inconvenience this may cause.
Report: "Interruptions in AXIS Secure Remote Access"
Last updateAn interruption in AXIS Secure Remote Access lead to some users experiencing issues with remote access and mobile notifications. ACS Pro Windows users could not activate SRA on servers (already activated servers worked as expected). ACS Pro & 5 mobile users were unable to activate notifications (already configured mobile phones worked as expected). The interruption lasted from 2025-03-22 10:10 to 2025-03-24 14:40 CET.
Report: "Disturbance in some of our services"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the result.
The issue has been identified and a fix is being implemented.
We are experiencing issues when authenticating with some of our services. We apologize for the inconvenience this may cause.
Report: "Issues with creating sites in AXIS Camera Station Edge"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified, and a fix is being applied
We are currently investigating this issue
Report: "Disturbances in Login service for SiteDesigner users"
Last updateThis incident has been resolved.
Some AXIS Site Designer users are currently experiencing technical issues that affect signing in and the access to floor plans. The problem has been identified and we are working on a solution.
Report: "Disturbance in some of our services"
Last updateThis incident has been resolved.
We are experiencing issues with Cloud storage recording. Our engineers is investigating the impact and the root cause. We apologize for the inconvenience this may cause.
Report: "Disturbance in some of our services on axis.com"
Last updateThis incident has been resolved.
We are experiencing issues with some of our services. Our engineers is investigating the impact and the root cause. We apologize for the inconvenience this may cause.
Report: "Axis Project Pricing tool is currently unavailable"
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "Disturbance in some of our services"
Last updateThis incident has been resolved.
We are continuing to investigate this issue with our storage provider.
We are experiencing issues with Cloud storage playback. Our engineers is investigating the impact and the root cause. We apologize for the inconvenience this may cause.
Report: "Disturbance in some of our services"
Last updateThis incident has been resolved.
We are experiencing issues with Cloud storage recordings in Axis Camera Station Edge. Our engineers is investigating the impact and the root cause. We apologize for the inconvenience this may cause.
Report: "Axis.com is currently experiencing some disturbances"
Last updateThis incident has been resolved.
We have addressed what we believe was needed to get functionality up, but we are still monitoring the functionality closely.
We are currently investigating this issue.
Report: "Project Pricing Tool is currently experiencing some disturbances"
Last updateThis incident has been resolved.
We have addressed what we believe was needed to get functionality up, but we are still monitoring the functionality closely
We are currently investigating this issue
Report: "Disturbance in some of our services"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
We are experiencing issues with some of our services. Our engineers is investigating the impact and the root cause. We apologize for the inconvenience this may cause.
Report: "Disturbance in Device Management"
Last updateThis incident has been resolved.
A fix has been implemented and we're monitoring the result.
We are experiencing issues with some of our services. Our engineers is investigating the impact and the root cause. We apologize for the inconvenience this may cause.
Report: "Disturbance in some of our services"
Last updateThis incident has been resolved.
We are experiencing issues with Cloud Storage Recording. Our engineers is investigating the impact and the root cause. We apologize for the inconvenience this may cause.
Report: "Disturbance in some of our cloud services"
Last updateThis incident has been resolved.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
We are experiencing issues with some of our services. Our engineers is investigating the impact and the root cause. We apologize for the inconvenience this may cause.
Report: "Disturbance in some of our services"
Last updateThis incident has been resolved.
We are experiencing issues with our Cloud storage service. Our engineers are investigating the impact and the root cause. We apologize for the inconvenience this may cause.
Report: "Axis.com is currently experiencing disturbances - limited access to site"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Issues with login."
Last updateThis incident has been resolved.
We have identified the issue and it will soon be possible to login to our services again.
We are continuing to investigate this issue.
We are currently experiencing issues with login in to Several of our service right now and are currently investigating it. We are sorry for any inconveniences it may cause.
Report: "Intermittent connection issues with Secure Remote Access"
Last updateThis incident has been resolved.
We are currently experiencing intermittent connection issues with Secure Remote Access for AXIS Camera Station 5, AXIS Camera Station Pro, AXIS Companion Classic.
Report: "AXIS Store Reporter"
Last updateMaintenance (2024-10-17 09:00-12:00 CET) went as planned
Report: "AXIS Companion"
Last updateThis incident has been resolved.
We are currently experiencing issues with Creating Sites
Report: "AXIS Device Manager Extend"
Last updateThis incident has been resolved.
We are currently experiencing issues with firmware upgrades.
Report: "Axis Cloud Services"
Last updateThis incident has been resolved.
We are continuing to work on a fix for this issue.
The issue with Axis Body Worn Live has been fixed and is now functioning properly.
The issues with Axis Companion, as well as the live video, video playback, and license management services of Axis Camera Station Pro, have been fixed and are now functioning properly.
We are also experiencing issues with the live video and video playback services of Axis Camera Station Pro.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
We are also experiencing issues with these services: The Axis Companion services Create Site , User Management and general. The Axis Camera Station Pro services Register system and Server monitoring. The Axis Body Worn Live
We experience issues with our internal APIs. The web service of Axis License Manager is currently unstable.
Report: "Service AXIS Cloud Connect / Device Onboarding"
Last updateThis incident has been resolved.
Planned maintenance 3/10 08.00 UTC Partial outage may occur. Expected time to completion : ~ 10 minutes.
Report: "Partial outage of AXIS Cloud Connect: Device Onboarding"
Last updateThis incident has been resolved.
We are experiencing issues with our service deploying ACAPs, problems may occur during the onboarding. The issue is being addressed.
Report: "Axis.com is currently experiencing some disturbances - some pages are temporary not available"
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "System Health Monitoring false positives"
Last updateThis incident has been resolved.
Notifications are producing false-positive results. We apologize for the inconvenience and are working on resolving the issue.
Report: "Body Worn Live issues"
Last updateThis incident has been resolved.
We are continuing to investigate this issue.
Since 14:00 (GMT+2) Body Worn Live globally is experiencing issues due to underlying Microsoft services, as communicated on the Microsoft Azure status page. Investigation is ongoing.
Report: "Disturbance in some of our services"
Last updateThe incident has been resolved.
We are experiencing intermittent issues with some of our services. Our engineers is investigating the impact and the root cause. We apologize for the inconvenience this may cause.
Report: "Cloud Connect issues"
Last updateThe issue has been resolved.
We are experiencing problems with device onboarding in Cloud Connect. The problem is confirmed and we will investigate to find a solution as soon as possible.
Report: "Problem with ACS Pro"
Last updateWe acknowledge the initial communication about the incident affecting AXIS Camera Station Pro, (Register system). It turned out to be less severe than first thought. We apologize for any confusion caused and assure you that appropriate measures were taken. This incident has been resolved.
We're currently experiencing an increased amount of errors for Registering systems in ACS Pro
Report: "Disturbance in some of our services"
Last updateThis incident has been resolved.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
There are issues with signing in as well. The investigation is ongoing.
We are experiencing issues with some of our services, accessing systems remotely is only partially working. Our engineers is investigating the impact and the root cause. We apologize for the inconvenience this may cause.
Report: "We are experiencing issues with ADMX user and identity management"
Last updateThis incident has been resolved.
Due to ongoing deployment of updates, customers may experience a temporary disturbance on the users and roles management services across our solutions. When managing users and roles inside an organization, as a symptom, one may see errors when trying to invite an account, assigning a role or changing the person to other role. The above operations will fail after the error. We are working to minimize the undesired effects and restore the performance. We apologize for the inconvenience this may cause.
Report: "Disturbance in some of our services"
Last updateThis incident has been resolved.
Currently we are experiencing issue with Live video in the US East region.
Report: "Disturbance in multiple services"
Last updateThis incident has been resolved.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
We are experiencing issues with user management, investigation is ongoing.
Report: "Disturbance in some of our services"
Last updateThis incident has been resolved.
We are experiencing issues with some of our Events and Intercom services. Our engineers is investigating the impact and the root cause. We apologize for the inconvenience this may cause.
Report: "Disturbance in some of our services"
Last updateThis incident has been resolved.
AXIS Body Worn Live US is currently experiencing problems. We are working on solving the problem.
There is an active problem on Device Management Services. ADMX users may experience slowness in their actions or may not keep up latest situation of their devices. Problem will be solved during 5th February. We apologize for the inconvenience this may cause.
Report: "Partner Integrations - Live video partial outage"
Last updateThis incident has been resolved.
We are experiencing longer than usual response times with the live video service.
Report: "We are experiencing issues with Body Worn Live in US."
Last updateThis incident has been resolved.
We are experiencing issues with AXIS Body Worn Live - North America (US) We apologize for the inconvenience this may cause.
Report: "Axis companion outage"
Last updateThis incident has been resolved.
We are experiencing issues with listing sites and accessing video.
Report: "axis.com might be unavailable due to decreased network performance."
Last updateThis incident has been resolved.
We are continuing to investigate this issue.
We are currently investigating this issue.
Report: "ACAP degraded performance"
Last updateThis incident has been resolved.
We are continuing to work on a fix for this issue.
We are experiencing degraded performance with ACAP downloads.