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Our Axcient.com web site is currently unavailable due to an upstream provider issue. Services hosted at our sister sites remain available, including help.axcient.com, partner.axcient.com, and my.axcient.net.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We will be conducting planned maintenance on x360Recover Manager servers and no production virtual offices will be affected

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We will be conducting planned maintenance on x360Recover Manager servers and no production virtual offices will be affected

This incident has been resolved.

We are experiencing an issue with x360Recover backup and restores affecting a small number of partners. The issue has been identified and we are working to re-enable services as quickly as possible.

This incident has been resolved.

We are experiencing an issue with x360Recover backup and restores affecting a small number of partners. The issue has been identified and we are working to re-enable services as quickly as possible.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are investigating an issue with Axcient x360Sync. We apologize for any inconvenience this may cause you. We'll update this status page with more information as we learn more.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are investigating an issue with Axcient x360Sync. We apologize for any inconvenience this may cause you. We'll update this status page with more information as we learn more.

This incident has been resolved.

We are experiencing an issue with x360Recover backup and restores affecting a small number of partners. The issue has been identified and we are working to re-enable services as quickly as possible.

This incident has been resolved.

We are experiencing an issue with the x360Recover Cloud affecting a small percentage of partners where backups and recovery will not be able to be performed. We are expecting this to be resolved by EOD.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are experiencing an issue with x360Recover backup and restores affecting a small number of partners. The issue has been identified and we are working to re-enable services as quickly as possible.

This incident has been resolved.

We implemented a solution to resolve the issue with x360Sync. We are now monitoring the results.

This incident has been resolved.

We are investigating an issue with Axcient x360Sync. We apologize for any inconvenience this may cause you. We'll update this status page with more information as we learn more.

This incident has been resolved.

Remediations have been applied to resolve performance issues.

We are continuing to work on a fix for this issue.

We have identified the root cause of the x360Cloud issue and are now expediting a solution.

This incident has been resolved.

We are working on an issue that is affecting x360Cloud search responsiveness in the US region.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We have restored services to most affected partners at this point. There are currently a small number of affected partners that we are working to fully restore service.

We are experiencing an issue with x360Recover backup and restores affecting a small number of partners since Jan 29th. The issue has been identified and we are working to re-enable services as quickly as possible.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are working on an issue affecting a portion of our infrastructure. Partners using x360Recover, BRC, or 3rd party BDR services may experience issues utilizing services while the incident is under investigation.

This incident has been resolved.

We have identified the root cause of an issue impacting a small number of scans within various organizations in the Canada region beginning yesterday morning (Jan 16th). Backups are expected to complete successfully through today.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We have identified an issue with the x360Recover Manager affecting logins via x360Portal.

This incident has been resolved.

We experienced a major networking disruption affecting services hosted in the US region. The issue stemed from a loss of connectivity impacting critical components. Our team was able to work around these issues and is continuing to monitor to ensure this service will remain stable.

The issue has been identified and a fix is being implemented.

We are continuing to investigate this issue.

Network Connectivity Issues. Working on it.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We have identified the root cause of the x360Cloud issue and are now expediting a solution.

This incident has been resolved.

A portion of our US VPN infrastructure for x360Recover Virtual Office is also affected

We are working to address an issue affecting a portion of our x360Recover Cloud and 3rd Party BDR vaults.

Access to our billing services from x360Portal has been restored.

We are experiencing an issue with our billing provider that is preventing partners from accessing their billing and payments within x360Portal.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We have identified a problem with our Backup for Files portal affecting some partners' ability to log in. We are working on a release to address this issue by Thur, Nov 14th.

We have completed upgrades that have alleviated all network congestion partners may have been experiencing.

The issue has been identified and a fix is being implemented.

We are investigating an issue with Axcient x360Sync causing reduced performance for certain clients. We apologize for any inconvenience this may cause you. We'll update this status page with more information as we learn more.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to work on a fix for this issue.

The issue has been identified and a fix is being implemented.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently investigating an incident that is impacting Axcient services in our Canada region.

This incident has been resolved.

x360Cloud services for the EU have been restored and backup jobs are proceeding as usual. We are still working to restore all x360Recover Cloud and VO capabilities. These are expected to be restored within the next few hours.

Services are coming back online for our EU region. We are still experiencing a major impact to x360Cloud and a partial impact to x360Recover Cloud where restoration work is ongoing. x360Sync services should be restored.

We are aware of an issue affecting multiple products in the EU region. We are working to bring these services back online.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We have identified an issue affecting a portion of our US products. We are working to bring these services back online as quickly as possible.

This incident has been resolved.

The issue is identified, but may still be impacting some partners

Intermittent connectivity was experienced from approximately 15:50-16:25 UTC for some US-hosted appliances. We are continuing to monitor for any changes.

SSO login services from Recover Manager (RMC) to Vault and appliance maybe offline or have degraded performance for some partners

This incident has been resolved.

x360Sync for US connectivity is restoring as of 21:28 UTC - at this time all services should be restored.

x360Sync is still intermittently available. We are continuing to investigate this portion of this incident.

The incident has been resolved as of approx 20:25 UTC. Please contact us with any ongoing issues.

We are continuing to investigate this issue.

We are investigating an issue affect multiple products in the US region.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are investigating an issue with Axcient x360Portal. We apologize for any inconvenience this may cause you. We'll update this status page with more information as we learn more.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are investigating an issue with Axcient x360Sync. We apologize for any inconvenience this may cause you. We'll update this status page with more information as we learn more.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We have identified and are working on an issue in the Canada region affecting x360Sync and x360Recover products.

This incident has been resolved.

All x360 services have been restored. We will be continuing to monitoring for any changes.

x360Sync US services have been fully restored. Please reach out to support if you are continuing to have issues.

We are investigating issues with some partners having issues with x360Sync connectivity. x360Cloud Smart Search has been fully restored.

x360Cloud management portal has been restored. Performance for backup and restores continue to be degraded for a portion of partners. Please contact support with any urgent needs.

All x360Recover and other Axcient Cloud BDR services have been restored

x360Recover Mananger and Virtual Office services have been restored. We are continuing to restore services as quickly as possible.

We are continuing to work on a fix for this issue.

We are working to address an issue affecting multiple products.

This incident has been resolved.

We implemented a solution to resolve the issue with x360Cloud. We are now monitoring the results.

We have identified the root cause of the x360Cloud issue and are now expediting a solution.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are investigating an issue with Axcient x360Recover Virtual Office. We apologize for any inconvenience this may cause you. We'll update this status page with more information as we learn more.

This incident has been resolved.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

We are continuing to work on the fix for this issue.

The issue has been identified and a fix is being implemented.

We are investigating an issue with Axcient x360Recover Virtual Office. We apologize for any inconvenience this may cause you. We'll update this status page with more information as we learn more.

This incident has been resolved.

x360Sync EU services have been restored as of approx 15:00 UTC.

We are continuing to work on a fix for this issue.

We have identified the root cause of the x360Sync issue and are now expediting a solution.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

x360Cloud EU web UI and backups have been taken down for emergency maintenance and will be returned to service within 30 minutes.

x360Cloud EU services have been restored as of approx 15:00 UTC.

We are continuing to work on a fix for this issue.

We have identified the root cause of the x360Cloud issue and are now expediting a solution.

This incident has been resolved.

All partners vaults hosted in the x360Recover Cloud EU region have been restored

More than 70% of affected vaults have been restored to normal service, with additional vaults returning to normal service continuously. At the current rate, all affected vaults are expected to be restored to normal service within a few hours.

More than 70% of affected vaults have been restored to normal service, with additional vaults returning to normal service continuously. At the current rate, all affected vaults are expected to be restored to normal service within a few hours.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

We have identified the root cause of the x360Recover issue and are now expediting a solution.

The issue with Axcient x360Cloud is resolved. We apologize for any inconvenience this may have caused you and thank you for your patience and support throughout this process.

A fix has been implemented and we are monitoring the results.

We are investigating an issue affecting x360Cloud US backups

We have confirmed that x360Cloud EU backup SLAs have returned to normal. x360Cloud EU backup SLA reports should show normal healthy statuses as they are updated over the next 24 hours.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

We are continuing to investigate an issue with x360Cloud EU backups

A fix has been implemented and we are monitoring the results.

We are investigating an issue with Axcient's EU services. We apologize for any inconvenience this may cause you. We'll update this status page with more information as we learn more.

This incident has been resolved.

x360Recover Cloud vaults appear to be operating normally. We are continuing to monitor.

We are working on some performance issues that are affecting a portion of our x360Recover Cloud vaults.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are investigating an issue that is affecting multiple products in the US. We have isolated the issue and are working on resolving it.

The issue with Axcient x360Cloud is resolved. We apologize for any inconvenience this may have caused you and thank you for your patience and support throughout this process.

We implemented a solution to resolve the issue with x360Cloud. We are now monitoring the results.

We are currently investigating an issue with backup reports failing to generate properly. We have confirmed that x360Cloud backups are running normally and this issue is only with the generation of the backup reports themselves. We apologize for any inconvenience this may cause you. We'll update this status page with more information as we learn more.

This incident has been resolved.

We believe most Axcient services have been restored. We are continuing to work on validating that our VO environment is working as expected.

We have partially restored network connectivity and are working to fully restore our internal redundancies. Services are currently recovering and we are working with internal teams to update statuses as they become clear.

We are continuing to work with our various network vendors to restore services as quickly as possible including investigating alternative network paths that may have a quicker resolution. The ongoing network issue has resulted in a partial segmentation of our internal networks where internal redundancies have not been able to failover properly. We currently do not have an ETR for this outage from our vendors and are working on alternatives to bring services back online.

We are continuing to work with our various network vendors to restore services as quickly as possible. We have identified an upstream network issue that has resulted in a partial segmentation of our internal networks where internal redundancies have not been able to failover properly. We currently do not have an ETR for this outage from our vendors and are working on alternatives to bring services back online.

We have identified an upstream network issue that has resulted in a partial segmentation of our internal networks where internal redundancies have not been able to failover properly. We currently do not have an ETR for this outage from our vendor and are working on alternatives to bring services back online.

We are continuing to investigate this issue.

We are investigating an issue that is resulting in multiple products in the US going offline since approximately 03:30 AM MDT. We apologize for any inconvenience this may cause you. We'll update this status page with more information as we learn more.

All systems have been fully healthy with normal performance since our last update. The root cause remains resolved, and the fix has been proactively applied to other similar nodes in our cloud.

The root cause of the issue has been resolved, and we are monitoring to ensure that all services are coming back to normal.

We are investigating an issue that is resulting in multiple products in the US going offline since approximately 1100 MDT. We apologize for any inconvenience this may cause you. We'll update this status page with more information as we learn more.

This incident has been resolved.

All x360Recover Cloud vaults are restored. We are monitoring to identify any ongoing issues.

3rd Party BDR services services are fully restored. Work is continuing to fully restore some x360Recover Cloud vaults.

x360Recover VO management and x360Recover/BRC tunnel services are fully restored. Work is continuing to fully restore some x360Recover Cloud vaults and 3rd Party BDR services.

x360Sync US, x360Cloud US, x360Recover Manager web, and BFF are now fully available. Work is ongoing to fully restore all x360Recover Cloud and tunnel services, x360Recover/BRC VO management, and some 3rd Party BDR services.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

We are investigating an issue that is resulting in multiple products in the US going offline since approx 05:00 UTC. We have isolated the issue and are working on resolving it.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are investigating an issue with Axcient x360Recover. We apologize for any inconvenience this may cause you. We'll update this status page with more information as we learn more.

We have determined the cause and resolved the issue as well taken steps to prevent this in the future.

We are investigating an issue with the x360Portal Dashboard where the Product Cards are not accessible. We are working to resolve this issue quickly. For users attempting to access their products, you can still login directly with your SSO account by visiting the products directly.

The issue with Axcient x360Cloud is resolved. We apologize for any inconvenience this may have caused you and thank you for your patience and support throughout this process.

We implemented a solution to resolve the issue with x360Cloud. We are now monitoring the results.

We are continuing to work on a fix for this issue.

Axcient x360Cloud is experiencing degraded backup services in North America. We are working on fully restoring the service. x360Cloud web application and restoration functions are not impacted by the issue.

This incident has been resolved.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

We are investigating an issue that is resulting in multiple products in the US going offline since approx 19:07 UTC. We have isolated the issue and are working on resolving it.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Service Outage Notification Issue: Direct to Cloud Installation for New Deployments Failing Description: Due to recent changes in AWS, newly installed Agents are encountering issues while attempting to retrieve its authentication token for Direct to Cloud. Our team is actively working on resolving this matter. Impact: New Installations: Unfortunately, new Direct to Cloud installations are only possible with the help of Axcient support until the new agent package is deployed. Please contact Axcient support via the x360Portal using live chat or web ticket submission to deploy new agents. Existing Agents and Backups: Rest assured that existing agents and ongoing backups remain unaffected by this issue. We apologize for any inconvenience this may cause and appreciate your patience as we work towards a resolution. We will keep you informed of any updates. Thank you for your understanding.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to work on a fix for this issue.

The issue has been identified and a fix is being implemented.

Multiple services in the USA region have been operating slower than normal. The root cause has been identified, and we are working on a solution. We apologize for any inconvenience this may have caused you.

We noticed some intermittent connectivity for partner.axcient.com, and we were able to quickly fix the issue. We apologize for any inconvenience this may have caused you.

This incident has been resolved.

We are monitoring an outage that affected US services from approx 19:15 - 19:25 UTC