Is aXcelerate Down Right Now? Check if there is a current outage ongoing.

We have deployed a fix for this issue and the Canvas and Moodle Integrations are now operational without error. We thank you for your patience while we investigated and resolved this issue.

We are currently aware of issues affecting the Canvas and Moodle Integrations. Our team are currently investigating this further and we will provide further information as it becomes available.

We have identified and resolved the issue with Warehoused reports on the Currumbin cluster. We thank you for your patience in this matter.

We are aware of an issue affecting Warehoused reports on the Currumbin cluster. This is currently being investigated and we will provide further updates as soon as possible.

We have deployed a fix for this issue and the Canvas and Moodle Integrations are now operational without error. We thank you for your patience while we investigated and resolved this issue.

We are currently aware of issues affecting the Canvas and Moodle Integrations. Our team are currently investigating this further and we will provide further information as it becomes available.

We have identified and resolved the issue with Warehoused reports on the Currumbin cluster. We thank you for your patience in this matter.

We are aware of an issue affecting Warehoused reports on the Currumbin cluster. This is currently being investigated and we will provide further updates as soon as possible.

We are pleased to announce that the Online Assessment server issues experienced earlier have been resolved.

We have identified the cause of the issue and will continue to monitor the situation as the aXcelerate servers return to a stable state.

We have detected slower than expected system performance with Online Assessments and are currently in the process of investigating.

We are pleased to announce that the Online Assessment server issues experienced earlier have been resolved.

We have identified the cause of the issue and will continue to monitor the situation as the aXcelerate servers return to a stable state.

We have detected slower than expected system performance with Online Assessments and are currently in the process of investigating.

We are pleased to announce that the server issues experienced earlier have been resolved.

We have identified the cause of the issue and will continue to monitor the situation as the aXcelerate servers return to a stable state.

We are currently investigating an issue with Online Assessments. They are currently not available for administrators in the Admin Portal, or for all learners, from within the Learner Portal.

We are pleased to announce that the server issues experienced earlier have been resolved.

We have identified the cause of the issue and will continue to monitor the situation as the aXcelerate servers return to a stable state.

We have detected slower than expected system performance on the Burleigh cluster, as well as SCORM services and are currently in the process of investigating.

We have resolved the issue affecting both Learners and Administrators attempting to access Online Assessment features, and will continue to monitor the situation.

We have identified the cause of the issue and will continue to monitor the situation as Online Assessments return to a stable state.

We are currently investigating an issue with Online Assessments. They are currently not available for administrators in the Admin Portal, or for all learners, from within the Learner Portal.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are aware of a current issue with payment integrations with eWAY caused by an upstream provider. If you are experiencing any issues with eWAY transactions, we recommend contacting eWAY for further assistance. Further information can be found on eWAYs status page: https://status.eway.com.au/

The USI Service is back online and users should now be able to create and verify USIs through the system. Thank you for your patience while the USI Office resolved the outage.

We are aware of an issue with the USI Service returning a 500 - Internal Server Error. We have received confirmation from the USI Office that this is a known issue and they are investigating this urgently. We will provide further information as it becomes available.

The staging environment is once again accessible. We thank you for your patience.

The staging environment is currently inaccessible as part of ongoing maintenance. We thank you for your patience.

We have continued to monitor the system following corrective actions. The system has now returned to normal operating conditions and this issue has been resolved.

We have resolved the issue affecting both Learners and Administrators attempting to access Online Assessment features, and will continue to monitor the situation.

We are investigating an issue affecting both Learners and Administrators attempting to access Online Assessment features.

We have continued to monitor the system following corrective actions. The system has now returned to normal operating conditions and this issue has been resolved.

We are currently investigating an issue with Online Assessment reports. This item is under investigation and we will provide further information as soon as possible.

We have continued to monitor the system following corrective actions. The system has now returned to normal operating conditions and this issue has been resolved.

A fix for the rendering issue has been implemented and we are monitoring the results.

We are aware of an issue affecting the rendering of the navigation menu and other items within the platform. This is currently being investigated as a matter of urgency. We will provide further updates as they become available.

Warehoused Reports are available on the Currumbin cluster. We thank you for your patience while this issue was resolved.

Due to an issue affecting warehoused reports on Currumbin, the warehoused reporting job needs to be re-run on the cluster. As a result, Warehoused reports will be unavailable on the Currumbin cluster until this afternoon. We thank you for your understanding on this matter.

We have continued to monitor the system following corrective actions. The system has now returned to normal operating conditions and this issue has been resolved.

We have identified the cause of the issue and will continue to monitor the situation as the aXcelerate servers return to a stable state.

We are aware that aXcelerate is currently unavailable for some users on the Greenmount cluster. Our developers are currently working on finding a resolution as quickly as possible.

We are pleased to announce that the server issues experienced earlier have been resolved.

We have identified the cause of the issue and will continue to monitor the situation as the aXcelerate servers return to a stable state.

We have detected slower than expected system performance on the Snapper cluster and are currently in the process of investigating.

After monitoring, there have been no further issues with emails being sent from aXcelerate this morning. We thank you for your patience in this issue.

After investigation, our team have implemented a fix and emails are now sending as expected. We will continue to monitor for the morning.

We have been made aware of an issue with emails not being sent from aXcelerate. Our team are investigating this as a matter of priority. Further updates will be provided here.

After further monitoring, the issue has been confirmed to be resolved.

We have been made aware of an issue with custom field variable names. This issue has now been addressed. Our team are monitoring the situation for the remainder of the afternoon.

The USI Office have resolved the issue with the USI Web Services. The USI integration can now be used to create and verify USIs once again.

The USI Office is currently experiencing an issue with the USI Web Services. Until the issue is resolved by the USI Office, the USI Integration will be unavailable. Further information can be found on the USI website here: https://www.usi.gov.au/help/system-outages

The USI Office have resolved the issue with the USI Web Services. The USI integration can now be used to create and verify USIs once again.

The USI Office is currently experiencing an issue with the USI Web Services. Until the issue is resolved by the USI Office, the USI Integration will be unavailable. Further information can be found on the USI website here: https://www.usi.gov.au/help/system-outages

The Online Assessment reports are now available to be run. The Assessment Attempts report will remain unavailable until tomorrow. We apologise for the inconvenience this may cause.

The Online Assessments Reports, excluding the Assessment Attempts report, are now back online and are able to be run. The Assessment Attempts report will be unavailable for the remainder of today. We thank you for your patience while we work on this issue.

Overnight reports for Assessments have experienced an issue and are unavailable this morning. We are working on a resolution. The Assessments Attempts report will not be available today. In the meantime, Assessment Attempts can be viewed within the trainer portal.

We are currently investigating an issue with Online Assessment reports. This item is under investigation and we will provide further information as soon as possible.

The fix for this issue has been successfully deployed and payments can now be processed. We thank you for your patience in this matter.

A fix for this issue has been implemented and we are monitoring the results.

A resolution for this issue has been developed and will be implemented shortly. We appreciate your patience while the fix is rolled out.

We are investigating an error for manual Eway payments. Users are prompted to sign in to Eway when processing a payment in the admin portal.

We have continued to monitor the system following corrective actions. The system has now returned to normal operating conditions and this issue has been resolved.

We are currently investigating an issue affecting system access for users on the Snapper cluster. This item is under investigation and we will provide further information as soon as possible.

We have continued to monitor the system following corrective actions. The system has now returned to normal operating conditions and this issue has been resolved.

We have taken action and the system performance has stabilised. We will continue to monitor for the next hour. We thank you for your understanding in this matter.

We are investigating an issue affecting both Learners and Administrators attempting to access Online Assessment features.

We have continued to monitor the system following corrective actions. The system has now returned to normal operating conditions and this issue has been resolved.

We are currently investigating an issue affecting the system performance on the Wurtulla cluster. This item is under investigation and we will provide further information as soon as possible.

We have continued to monitor the system following corrective actions. The system has now returned to normal operating conditions and this issue has been resolved.

We are currently investigating an issue affecting system access for users on the Stradbroke cluster. This item is under investigation and we will provide further information as soon as possible.

We have continued to monitor the system following corrective actions. The system has now returned to normal operating conditions and this issue has been resolved.

We have taken action and the system performance has stabilised. We will continue to monitor for the next hour. We thank you for your understanding in this matter.

We are currently investigating an issue affecting the ability to sign into aXcelerate or switch user accounts. This item is under investigation and we will provide further information as soon as possible.

We have continued to monitor the system following corrective actions. The system has now returned to normal operating conditions and this issue has been resolved.

We have taken action and the system performance has stabilised. We will continue to monitor for the next hour. We thank you for your understanding in this matter.

We are currently investigating an issue affecting the system performance on the Kirra and Snapper clusters. This item is under investigation and we will provide further information as soon as possible.

We have continued to monitor the system following corrective actions. The system has now returned to normal operating conditions and this issue has been resolved.

We have taken action and the system performance has stabilised. We will continue to monitor for the next hour. We thank you for your understanding in this matter.

We are currently investigating an issue affecting the ability to sign into aXcelerate or switch user accounts. This item is under investigation and we will provide further information as soon as possible.

Our team have deployed a fix across the system and this is now resolved.

The cause of this issue has been identified and a fix is being rolled out across the clusters. Further updates will be provided as soon as possible.

Our team are currently investigating a known issue with online assessment icons not being displayed on the student class enrolment page. Updates will be provided as new information becomes available.

This incident has been resolved.

Due to an internal system issue at the aXcelerate Head Office, our phone and live chat support services are currently unavailable. The aXcelerate platform will continue to operate unaffected. Please submit a support request via our Help Centre if you require assistance. We apologise for the inconvenience this may cause.

We have continued to monitor the system following corrective actions. The system has now returned to normal operating conditions and this issue has been resolved.

We have taken action and the system performance has stabilised. We will continue to monitor for the next hour. We thank you for your understanding in this matter.

We are currently investigating an issue affecting system performance on the Greenmount cluster. This item is under investigation and we will provide further information as soon as possible.

We have continued to monitor the system following corrective actions. The system has now returned to normal operating conditions and this issue has been resolved.

We have taken action and the system performance has stabilised. We will continue to monitor for the next hour. We thank you for your understanding in this matter.

We are currently investigating an issue affecting system performance on the Greenmount cluster. This item is under investigation and we will provide further information as soon as possible.

We have continued to monitor the system following corrective actions. The system has now returned to normal operating conditions and this issue has been resolved.

We have taken action and the system performance has stabilised. We will continue to monitor for the next hour. We thank you for your understanding in this matter.

We are currently investigating an issue affecting system performance on the Snapper cluster. This item is under investigation and we will provide further information as soon as possible.

We have continued to monitor the system following corrective actions. The system has now returned to normal operating conditions and this issue has been resolved.

We have taken action and the system performance has stabilised. We will continue to monitor for the next hour. We thank you for your understanding in this matter.

We are currently investigating an issue affecting system performance on the Snapper cluster. This item is under investigation and we will provide further information as soon as possible.

We have resolved the issue affecting both Learners and Administrators attempting to access Online Assessment features, and will continue to monitor the situation.

We have taken action and the system performance has stabilised. We will continue to monitor for the next hour. We thank you for your understanding in this matter.

We are currently investigating an issue with Online Assessments. They are currently not available for administrators in the Admin Portal, or for all learners, from within the Learner Portal. Our team are investigating the issue as a matter of priority. An update will be provided shortly.

We have resolved the issue affecting both Learners and Administrators attempting to access Online Assessment features, and will continue to monitor the situation.

We are investigating an issue affecting both Learners and Administrators attempting to access Online Assessment features.

We have continued to monitor the system following corrective actions. The system has now returned to normal operating conditions and this issue has been resolved.

We are currently investigating an issue affecting system performance on the Stradbroke cluster. This item is under investigation and we will provide further information as soon as possible.

Since 1:15pm AEST, we have continued to monitor the system and no further performance events have been observed.

We are currently investigating an issue affecting system performance on the Greenmount cluster. This item is under investigation and we will provide further information as soon as possible.

We have taken action and the system performance has stabilised. We will continue to monitor for the next hour. We thank you for your understanding in this matter.

We are currently investigating an issue affecting system performance on the Greenmount cluster. This item is under investigation and we will provide further information as soon as possible.

We have continued to monitor the system following corrective actions. The system has now returned to normal operating conditions and this issue has been resolved.

We have increased the amount of servers to maintain the Greenmount demand, our team are continuing to investigate the root cause of the system performance.

We have observed a number of performance spikes on the Greenmount cluster. Our team are continuing to investigate this further. We apologise for any inconvenience this is causing.

We have taken action and the system performance has stabilised. We will continue to monitor for the next hour. We thank you for your understanding in this matter.

We are currently investigating an issue affecting system performance on the Greenmount cluster. This item is under investigation and we will provide further information as soon as possible.

We have continued to monitor the system following corrective actions. The system has now returned to normal operating conditions and this issue has been resolved.

We have taken action and the system performance has stabilised. We will continue to monitor for the next hour. We thank you for your understanding in this matter.

We are currently investigating an issue affecting system performance on the Greenmount Cluster. This item is under investigation and we will provide further information as soon as possible.

We have continued to monitor the system following corrective actions. The system has now returned to normal operating conditions and this issue has been resolved.

We have taken action and the system performance has stabilised. We will continue to monitor for the next hour. We thank you for your understanding in this matter.

We are currently investigating an issue affecting system performance on the Greenmount cluster. This item is under investigation and we will provide further information as soon as possible.

We have continued to monitor the system following corrective actions. The system has now returned to normal operating conditions and this issue has been resolved.

We are currently investigating an issue with system performance on the Greenmount cluster. This item is under investigation and we will provide further information as soon as possible.

We have continued to monitor the system following corrective actions. The system has now returned to normal operating conditions and this issue has been resolved.

We have taken action and the system performance has stabilised. We will continue to monitor for the next hour. We thank you for your understanding in this matter.

We are currently investigating an issue affecting system performance on the Kirra cluster and the SCORM Engine. This item is under investigation and we will provide further information as soon as possible.

We have continued to monitor the system following corrective actions. The system has now returned to normal operating conditions and this issue has been resolved.

We have taken action and the system performance has stabilised. We will continue to monitor for the next hour. We thank you for your understanding in this matter.

We are currently investigating an issue affecting system performance on the Kirra cluster. This item is under investigation and we will provide further information as soon as possible.

We have continued to monitor the system following corrective actions. The system has now returned to normal operating conditions and this issue has been resolved.

We have taken action and the system performance has stabilised. We will continue to monitor for the next hour.

We are currently investigating an issue affecting the system performance on the Greenmount cluster. This item is under investigation and we will provide further information as soon as possible.

We have continued to monitor the system following corrective actions. The system has now returned to normal operating conditions and this issue has been resolved.

We have taken action and the system performance has stabilised. We will continue to monitor for the next hour. We thank you for your understanding in this matter.

We are currently investigating an issue with system performance on the Snapper cluster. This item is under investigation and we will provide further information as soon as possible.

We are pleased to announce that the server issues experienced earlier have been resolved.

We are currently investigating an issue with the system performance on the Snapper cluster. This item is under investigation and we will provide further information as soon as possible.

We have continued to monitor the system following corrective actions. The system has now returned to normal operating conditions and this issue has been resolved.

We are currently investigating an issue with system performance on the Greenmount cluster. This item is under investigation and we will provide further information as soon as possible.

This incident has been resolved.

We have been made aware of an unplanned USI Outage. For further information, please proceed to their website for updates below. https://www.usi.gov.au/

We have continued to monitor the system following corrective actions. The system has now returned to normal operating conditions and this issue has been resolved.

We are currently investigating a performance issue with the Online Assessment Engine. This item is under investigation and we will provide further information as soon as possible.