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Historical record of incidents for AWeber

Report: "Unscheduled interruption"

Last update
resolved

The interruption to viewing draft messages and sent broadcasts has been resolved and all delayed broadcasts sending to segments that include filters for previous opens, clicks, page visits, or sales have been sent as of 4:18pm EDT. All AWeber services are now operating as expected. Thank you for your patience.

identified

Some users are currently experiencing an unscheduled interruption impacting the ability to view message drafts and sent broadcasts, and a delay in broadcasts sent to segments that include filters for previous opens, clicks, page visits, or sales. Broadcasts sent to all subscribers or segments that do not include those filters are unaffected. All other services are working as expected. Our team is working to resolve the issue. We will provide updates as they become available. We apologize for the inconvenience and thank you for your patience.

Report: "Unscheduled interruption"

Last update
Resolved

The interruption to viewing draft messages and sent broadcasts has been resolved and all delayed broadcasts sending to segments that include filters for previous opens, clicks, page visits, or sales have been sent as of 4:18pm EDT.All AWeber services are now operating as expected. Thank you for your patience.

Identified

Some users are currently experiencing an unscheduled interruption impacting the ability to view message drafts and sent broadcasts, and a delay in broadcasts sent to segments that include filters for previous opens, clicks, page visits, or sales. Broadcasts sent to all subscribers or segments that do not include those filters are unaffected.All other services are working as expected.Our team is working to resolve the issue. We will provide updates as they become available. We apologize for the inconvenience and thank you for your patience.

Report: "Unscheduled interruption"

Last update
resolved

All scheduled broadcasts have been sent. All systems are operating normally. Thank you for your patience.

monitoring

All mail is flowing again. We do have a few messages in the broadcast queue that are still catching up. Thank you for your patience.

identified

Campaigns, test messages, and other transactional based messages are flowing again and caught up. Broadcasts are still delayed, but coming back shortly. Thank you for your patience, all other systems are operating normally.

identified

We are currently experiencing an unscheduled interruption to all email sending. We have identified the cause and are working to resolve it. All other services are working as expected. We will provide updates as they become available. Thank you for your patience.

Report: "Unscheduled Interruption"

Last update
resolved

The messages from the incident period of 10:19AM ET to 12:34PM ET have been recovered and fully sent. All AWeber services are operating as expected. Thank you for your patience. We will be making system changes to prevent recurrence of this issue moving forward.

monitoring

Broadcast emails and campaign emails are currently sending as expected. However, between 10:19AM ET and 12:34PM ET broadcast emails and campaign emails experienced an unscheduled interruption. As a result, some broadcast and campaign emails sent during this timeframe continue to be delayed. Our team is actively working to send those emails affected. All other AWeber services continue to operate as expected. Thank you for your patience.

monitoring

We have addressed the cause of the interruption to broadcast email sending and campaign email sending. Broadcast sending and campaign sending delays are now catching up. All other services are operating as expected. Thank you for your patience.

identified

Our team is continuing to work to resolve the interruption to broadcast email sending. We are also aware of a related interruption to campaign email sending and are working to resolve both as quickly as possible. We will continue to provide updates as they are available. Thank you for your patience.

identified

We are currently experiencing an unscheduled interruption to broadcast email sending. We have identified the cause and are working to resolve it. Campaign email sending, test email sending, and all other services are working as expected. We will provide updates as they become available. Thank you for your patience.

Report: "Unscheduled Interruption"

Last update
resolved

All broadcast emails and campaign emails are now caught up and sending normally. Between 9:30AM ET and 2:31PM ET broadcast emails and campaign emails experienced an unscheduled delay in sending. All AWeber services are now operating as expected. Thank you for your patience.

monitoring

We have addressed the cause of the interruption to customer logins. At 9:35AM ET, 10:55AM ET, and 11:20AM ET customer logins were unavailable for less than a minute each time. At 12:20PM ET customer logins were unavailable for less than 3 minutes. And at 12:39PM ET customer logins were unavailable for less than 10 minutes. Customers are now able to log in and access the AWeber control panel as expected. Campaign emails and broadcast emails are sending, but still delayed. We will provide an update when all email sending has caught up. Thank you for your continued patience.

identified

Our team has identified the issue and is continuing to work to resolve the interruption to customer logins and delays to campaign and broadcast email sending. We will continue to provide updates as they become available. Thank you for your patience.

identified

We are currently experiencing an unscheduled interruption impacting customer logins and access to the AWeber control panel. Campaign and broadcast message sending is currently delayed. Adding subscribers has been delayed; but no subscribers will be lost. Our team has identified the cause and is working to resolve it. We will provide updates as they become available. We apologize for the inconvenience and thank you for your patience.

Report: "Unscheduled Interruption"

Last update
resolved

All issues loading aweber.com and logging into your AWeber account have been resolved. The issue was the result of a DNS issue caused by our domain host that has been addressed. Delays in sending campaign and broadcast messages have also resolved. We appreciate your patience.

identified

The issue has been identified and we are implementing a fix.

investigating

We are experiencing an unscheduled service interruption. In some regions, users will not be able to load aweber.com or log in to their AWeber account. Campaign and broadcast messages are also currently delayed. Our team is working to resolve the issue. We will provide updates as they become available. We apologize for the inconvenience and thank you for your patience.

Report: "Unscheduled Interruption"

Last update
resolved

We addressed the cause of the unscheduled interruption to customer logins, subscribers, campaign message sending, broadcast message sending, landing pages, API, and sign up forms. Customers are now able to login and all systems are operating as expected. Thank you for your patience.

identified

We are currently experiencing an unscheduled interruption impacting customer logins, subscribers, campaign message sending, broadcast message sending, landing pages, API, and sign up forms. Our team has identified the cause and is working to resolve it. We will provide updates as they become available. We apologize for the inconvenience and thank you for your patience.

Report: "Unscheduled delay"

Last update
resolved

We addressed the cause of the delay in Campaign message sending and all messages have now caught up and are sending normally. During this delay Broadcast messages continued to be sent as expected, subscribers were still added, and all other services operated as expected. Again, we apologize for the inconvenience and thank you for your patience.

monitoring

Previously delayed Campaign messages are actively catching up. All other services are working as expected. Thanks for your continued patience. We'll post any further updates here as necessary.

monitoring

The underlying issue causing delays in Campaign message sending has been resolved and we are monitoring to ensure Campaign messages will continue to send as they should. Previously delayed Campaign messages are now catching up. All other services are working as expected. Thanks for your patience. We'll post any further updates here as necessary.

identified

We've identified the cause of the delay in Campaign message sending and are working to resolve it. Broadcasts are sending normally. Subscribers are still being added and all other systems are operating as expected. We will continue to provide updates as they become available. Thank you for your patience.

investigating

We're continuing to investigate a delay in Campaign messages sending. Broadcasts are sending normally. Subscribers are still being added and all other systems are operating as expected. We will provide updates as they become available. We apologize for the inconvenience and thank you for your continued patience.

investigating

We are currently experiencing a delay in Campaign messages sending. Broadcasts are sending normally. Subscribers are still being added and all other systems are operating as expected. Our team is currently working to identify the cause and resolve it. We will provide updates as they become available. We apologize for the inconvenience and thank you for your patience.

Report: "Unscheduled Interruption"

Last update
resolved

All issues loading aweber.com and logging into your AWeber account have been resolved. We are continuing to monitor the situation to ensure that there are no further issues.

identified

We are currently experiencing an unscheduled service interruption. At this time, users will not be able to load aweber.com or log in to their AWeber account. Automated and scheduled messages are sending, new subscribers are being added, and landing pages are not impacted and continue to work as expected. Our team is working to resolve the issue. We will provide updates as they become available. We apologize for the inconvenience and thank you for your patience.

Report: "Unscheduled Interruption"

Last update
resolved

This issue has been resolved and all operations are normal. All landing pages and messages are now saving with no issues. We appreciate your patience.

identified

We are currently experiencing an unscheduled service interruption causing some people to be unable to save or copy messages or landing pages. Automated and scheduled messages continue to send properly, new subscribers are being added, and landing pages are working as expected. All other systems besides message and landing page saving and copying are working properly at this time. Our team is working to resolve the issue. We will provide updates as they become available. We apologize for the inconvenience and thank you for your patience.

Report: "Unscheduled Interruption"

Last update
resolved

This issue has been resolved and all operations are normal. We appreciate your patience.

monitoring

Account logins have been stable for more than six hours and we are seeing no additional issues. We are continuing to monitor the situation to make sure no new issues arise.

identified

We've made a number of changes to the bot detection algorithms and account logins are currently working again. Automated and scheduled messages continue to send properly, new subscribers are being added, and landing pages are working as expected.

investigating

We are continuing to work to mitigate a distributed denial of service attack on the account management portion of our website. No account data is at risk, they are simply flooding the site with thousands of requests per second and we’re working as rapidly as we can to tune the bot detection algorithms to only reject the bad requests and not also catch real users. Automated and scheduled messages continue to send properly, new subscribers are being added, and landing pages are working as expected. All other systems besides account logins are working properly at this time.

investigating

We are currently experiencing an unscheduled service interruption. At this time, users will not be able to log in to their AWeber account and web forms are being intermittently impacted. Automated and scheduled messages are sending, new subscribers are being added, and landing pages are working as expected. Our team is working to resolve the issue. We will provide updates as they become available. We apologize for the inconvenience and thank you for your patience.

Report: "Unscheduled Interruption"

Last update
resolved

This issue has been resolved and all operations are normal. We appreciate your patience.

monitoring

A fix has been implemented and all users are able to login and use their AWeber account without issue. We are currently monitoring to make sure there are no lingering issues.

identified

The issue has been identified and a fix is being implemented.

investigating

We are currently experiencing an unscheduled service interruption. At this time, customers will not be able to log in to their AWeber account and may experience delayed response times. Our team has identified the cause and is working to resolve it. We will provide updates as they become available. We apologize for the inconvenience and thank you for your patience.

Report: "Scheduled upgrade"

Last update
resolved

Upgrade in progress.

identified

AWeber is performing a scheduled upgrade from 6 to 6:30pm ET on Tuesday, October 4th. Split-tests may be affected for 5-10 minutes during the upgrade.

Report: "Scheduled upgrade"

Last update
resolved

Update completed.

investigating

AWeber is performing a scheduled upgrade on Thursday, September 22nd from 6 to 6:30pm EST. This upgrade may affect campaigns for five to 10 minutes during that time.

Report: "Scheduled upgrade"

Last update
resolved

Upgrade completed.

identified

AWeber is performing a scheduled upgrade from 6-6:30pm EST on September 20th. The upgrade may affect campaigns functionality for 5-10 minutes.

Report: "Scheduled upgrade"

Last update
resolved

Upgrade completed.

identified

AWeber is performing a scheduled upgrade at 6-6:30pm EST on Thursday, September 15th that may affect campaigns for 5-10 minutes.

Report: "Scheduled upgrade"

Last update
resolved

Upgrade completed.

identified

AWeber is performing a scheduled upgrade at 6pm EST on Tuesday, September 13th that may affect landing page functionality for 5-10 minutes.

Report: "Scheduled maintenance upgrade"

Last update
resolved

Upgrade is completed.

monitoring

AWeber will be performing system maintenance at 6pm to 6:30pm EST. This is routine maintenance that may temporarily impact customer logins. We appreciate your patience.

Report: "Unscheduled Interruption"

Last update
resolved

This issue has been resolved and all operations are normal. We appreciate your patience.

identified

We are continuing to work on a fix for this issue.

identified

We are currently experiencing an unscheduled service interruption. At this time, customers will not be able to log in to their AWeber account and may experience delayed response times. Email analytics, email click tracking, subscriber signups through AWeber webforms, are also degraded. Our team has identified the cause and is working to resolve it. We will provide updates as they become available. We apologize for the inconvenience and thank you for your patience.

Report: "Unscheduled Interruption"

Last update
resolved

This issue has been resolved and all operations are normal. We appreciate your patience.

monitoring

Resolved - A fix has been implemented and we are monitoring the results. Delays in Customer Logins, Signups, Landing Pages, and the API have been resolved. Some emails sends may experience a delay. We appreciate your patience.

identified

We have determined the cause of the interruption and are working to resolve it.

investigating

We are continuing to investigate this issue.

investigating

We are continuing to investigate this issue.

investigating

We are currently experiencing an unscheduled service interruption. At this time, customers may not be able to log in to their AWeber account and may experience delayed response times. Our team is currently working to identify the cause and resolve it. We will provide updates as they become available. We apologize for the inconvenience and thank you for your patience.

Report: "Unscheduled Interruption"

Last update
resolved

All operations are normal again. All subscribers are being added normally, none were lost. Email sending is now normal again and was delayed previously by less than 10 minutes. Tagging of subscribers is also real time again and fully recovered. Thank you for your patience.

identified

Identified - We are currently experiencing intermittent unscheduled interruptions. At this time, customers may not be able to tag subscribers or add subscribers through APIs and integrations. Email sending may also experience delays. Our team has identified the issue and will provide updates as they become available. We appreciate your patience.

Report: "Unscheduled Interruption"

Last update
resolved

Facebook was in a recovering status as of Oct 4th 6:48pm EDT and many Facebook API and App integrations would have started to become successful at this time. AWeber has been monitoring their platform status which indicates their full resolution occurred on or around Oct5th 2:51am EDT and all Facebook API and App Integrations should have been successful at this time. AWeber has reenabled all other outbound Facebook interactions on our platform as of Oct 5th 8:28am EDT. All Facebook integrations and interactions should be successful at this time. Thank you for your patience.

monitoring

We’ve temporarily disabled the Facebook integration for people who have it enabled. Certain pages related to that integration are known to be degraded. We will reenable the integrations when Facebook is known to be working again.

identified

AWeber customers that use Facebook integrations are currently experiencing issues in message editing, all Facebook integrations, and other settings within their accounts. We have identified the cause and are working to resolve it while monitoring Facebook outages. Accounts without Facebook integrations are working normally. Email sending is unaffected for all accounts. We will provide updates as they become available. Thank you for your patience.

Report: "Intermittent Interruptions Anticipated"

Last update
resolved

Comcast's maintenance has been completed. AWeber.com will work as normal. Thank you for your patience.

monitoring

We are expecting unscheduled intermittent interruptions for AWeber.com due to scheduled maintenance at Comcast. This maintenance window is expected to last between 1:00 am and 6:00 am ET. Scheduled broadcasts and campaign messages will work as intended during this maintenance window. We will provide updates as they become available. Thank you for your patience.

Report: "Unscheduled Interruption"

Last update
resolved

We have resolved the cause of the interruption with customer logins, new account creation, email sending and API requests. All AWeber services are currently working normally. Subscriber sign ups, newsletter archives, and landing pages were unaffected. Thank you for your patience.

identified

Our team has identified the cause and is working to resolve it. Customers should now be able to log in to their accounts, create new accounts, create and send email messages and access the public API. We will continue to provide updates as they become available.

investigating

We are currently investigating an unscheduled interruption affecting logins to accounts, email creation and sending, new account creation and our Public API. Our team is currently working to identify the cause and resolve it. We will provide updates as they become available. We apologize for the inconvenience and thank you for your patience.

Report: "Unscheduled Interruption"

Last update
resolved

We have resolved the unscheduled interruption. Customer logins, password resets, and new account creation have been working since 3:46 p.m. EDT. Thanks for your patience.

identified

We have determined the cause of the interruption and are working to resolve it.

investigating

We are currently investigating an unscheduled interruption affecting logins to accounts and new account creation. No other AWeber services are currently affected. Our team is currently working to identify the cause and resolve it. We will provide updates as they become available. We apologize for the inconvenience and thank you for your patience.

Report: "Unscheduled Landing Page Interruption in India"

Last update
resolved

We have implemented a solution that resolves the landing page interruption in India. All services, including landing pages, are accessible and operating normally. Thank you for your patience and understanding.

identified

We are continuing to work with other service providers to resolve the partial outage of landing page access in India. At this time, we have identified that some landing pages are accessible while others are not. We are working to resolve the issue and will continue to provide updates as they become available. Thank you for your continued patience.

identified

We are continuing to troubleshoot the partial outage of landing page access in India, along with other service providers. At this time, we see no impact outside of India, and all other features continue to remain operational. We appreciate your patience. We will have another update at 8 a.m. ET.

identified

Along with other service providers, we are continuing to monitor and troubleshoot the partial outage of landing page access in India. We see no impact outside of India at this time. All other features and services continue to function as normal. We appreciate your patience.

identified

We are currently monitoring a partial outage preventing customers located in India from accessing published landing pages. Our team has identified the cause and is working to resolve it. All other features and services are functioning as normal. We will continue to provide updates as they become available.

Report: "Unscheduled Interruption"

Last update
resolved

We have resolved the cause of the interruption. All AWeber services are currently working normally, and email sending has resumed. Thank you for your patience and understanding.

investigating

We are currently investigating an unscheduled interruption affecting editing and scheduling of new messages, which includes broadcasts and campaigns. The AWeber API may also be timing out for some customers. Email sending is also delayed. Our team is currently working to identify the cause and resolve it. We will provide updates as they become available. We apologize for the inconvenience and thank you for your patience.

Report: "Unscheduled Interruption"

Last update
resolved

We have resolved the cause of the interruption with customer logins. All AWeber services are currently working normally. Email sending, API requests, subscriber sign-ups, newsletter archives, and landing pages were unaffected. Thank you for your patience.

monitoring

We have addressed the cause of the interruption and the site is running normally. We are currently monitoring to ensure there are no outstanding issues.

identified

Customers should now be able to log in to their accounts, though the site may load slowly. Our team has identified the cause and is working to resolve it. We will continue to provide updates as they become available.

investigating

We are currently investigating an unscheduled interruption preventing customers from logging in to their accounts. Our team is currently working to identify the cause and resolve it. We will provide updates as they become available. We apologize for the inconvenience and thank you for your patience.

Report: "Unscheduled Interruption"

Last update
resolved

We have resolved the cause of the interruption. All AWeber services are working normally. Thank you for your patience.

investigating

We are currently investigating an unscheduled interruption causing intermittent access to several AWeber services, including customer logins and email creation and editing. Our team is currently working to identify the cause and resolve it. We will provide updates as they become available. We apologize for the inconvenience and thank you for your patience.

Report: "Unscheduled Interruption"

Last update
resolved

We addressed the cause of the interruption, and all AWeber services are now working as normal. The following AWeber services were not impacted by the interruption: subscriber sign ups, sign up form hosting, image hosting, and customer solutions. Thank you for your patience.

identified

We've identified the cause of the interruption and are working to resolve it. Thanks for your patience.

investigating

We are currently investigating an unscheduled interruption affecting several AWeber services, including customer logins, email sending, public API, landing pages, and newsletter archives. The following services appear to be working as normal: AWeber.com, subscriber sign ups, sign up form hosting, image hosting, and customer solutions. Our team is currently working to identify the cause and resolve it. We will provide updates as they become available. We apologize for the inconvenience and thank you for your patience.

Report: "Broadcast Quickstats Pages Unavailable"

Last update
resolved

We addressed the cause of the interruption to individual broadcast quickstats pages. No other AWeber services were impacted during this interruption. Thank you for your patience.

investigating

We are currently investigating an unscheduled interruption to our individual broadcast quickstats pages. All other AWeber services appear to be working at this time, including AWeber.com, customer logins, email sending, public API, subscriber sign ups, sign up form hosting, landing pages, image hosting, and newsletter archives. Our team is currently working to identify the cause and resolve it. We will provide updates as they become available. We apologize for the inconvenience and thank you for your patience.

Report: "Unscheduled Interruption: Public Site and Broadcast Archive"

Last update
resolved

We addressed the cause of the unscheduled interruption, and as of 9:45 a.m. ET all customers were able to access www.aweber.com and broadcast archives. No other AWeber services were impacted during this interruption, including email sending, subscriber sign ups, and public API. Thank you for your patience.

investigating

We are currently experiencing an unscheduled interruption, causing our main site www.aweber.com and broadcast archives to be inaccessible. All other AWeber services appear to be working at this time, including email sending, subscriber sign ups, and public API. Our team is currently working to identify the cause and resolve it. We will provide updates as they become available. We apologize for the inconvenience and thank you for your patience.

Report: "Unscheduled Interruption: CDN content not loading properly"

Last update
resolved

We have completed the switch to a backup CDN provider. All images are loading normally. Thank for you for your patience.

identified

Image hosting for sent emails as well as customer logos has been flipped to a backup CDN provider and should be loading for the vast majority of customers at this point. DNS records should finish propagating world wide in less than 15 minutes and resolve the few remaining image loads. We continue to work to swap our customer login image loads to our backup provider.

identified

We are continuing to work on a fix for this issue.

identified

We are continuing to work on a fix for this issue.

identified

We are continuing to work on a fix for this issue.

identified

We are investigating an unscheduled interruption affecting some of our customers, mainly on U.S. west coast and northern Europe, which is preventing CDN content from loading properly. This may impact the customer login areas from loading, customer logos loading, as well as images in some sent emails from loading. Our team has located the cause and we are working to resolve the interruption as quickly as possible. We will provide updates here as they are available. Subscriber sign ups, email sending, click and open tracking, and other portions of the application continue to run normally.

Report: "Unscheduled Interruption: Unable to Log In"

Last update
resolved

We have identified and addressed the cause of the interruption. Customers are now able to log in to their accounts, and all other AWeber services continue to work normally. Thank you for your patience, and we apologize again for the inconvenience.

investigating

We have received additional reports that some customers are not able to log in to their accounts. We apologize for the inconvenience. Our team continues to investigate the root cause and work to resolve it. Thank you for your patience.

monitoring

Customers are now able to log in to their accounts. We are continuing to monitor the situation to ensure all services are working normally. We appreciate your patience.

investigating

We are currently experiencing an unscheduled interruption, which is not allowing customers to log in to their accounts via the web or mobile apps. All other AWeber services appear to be working at this time, including email sending, subscriber sign ups, public API, and newsletter archives. We are working to identify the cause and resolve it, and will provide updates as they become available. We apologize for the inconvenience and thank you for your patience.

Report: "Unscheduled Interruption: Delay in Email Sending"

Last update
resolved

We addressed the cause of the delay, and there is no longer a delay in messages being sent. Thank you for your patience.

investigating

We are currently experiencing an unscheduled service interruption, causing delays in sending messages. However, customers are still able to create and schedule messages. Our team is currently working to identify the cause and resolve it. We will provide updates as they become available. Thank you for your patience.

Report: "Unscheduled Interruption: Creating and Scheduling Messages"

Last update
resolved

Customers are now able to successfully create and schedule messages. Thank you for your patience.

investigating

We are currently experiencing an unscheduled interruption, causing several AWeber features to be temporarily unavailable for some users, including creating and scheduling messages. Messages previously scheduled are still being sent, and subscribers are still able to be added to lists. We are working to identify the cause and are working to resolve it. We will provide updates as they become available. We apologize for the inconvenience and thank you for your patience.

Report: "Unable to save or change status of Campaigns"

Last update
resolved

Customers are now able to save and update the status of Campaigns, and Campaigns messages are sending. Thank you for your patience.

investigating

We continue to work to resolve the Campaigns interruption. Affected customers may also experience a delay in Campaign messages being sent. We will continue to provide updates as they are available. Thank you for your patience.

investigating

Some customers are reporting that they cannot save or change the status of Campaigns. We are currently working to address the interruption. All other AWeber services are working at this time, including AWeber.com, customer logins, email sending, subscriber sign ups, public API, newsletter archives, and mobile apps. We will provide updates as they become available. Thank you for your patience.

Report: "Delay in Open and Click Stats"

Last update
resolved

All delayed message data has been processed. All open and click stats are up to date and there are no further delays in stats. Thank you for your patience.

monitoring

We have completed processing all data from messages sent on July 1, 2018 and continue processing the remaining sent message data for messages sent on July 2, 2018. All open and click stats are up to date and there are no delays in stats for messages other than the remaining messages sent on July 2. We will continue to provide updates as they are available. Thank you for your patience.

monitoring

We have completed processing all data from messages sent on June 30, 2018 and continue processing the remaining sent message data for messages sent between July 1, 2018 and July 2, 2018. All open and click stats are up to date and there are no delays in stats for messages sent before July 1 or after July 2. We will continue to provide updates as they are available. Thank you for your patience.

monitoring

We continue to process the remaining sent message data from messages sent between June 30, 2018 and July 2, 2018. All open and click stats are up to date and there are no delays in stats for messages sent before June 30 or after July 2. We will continue to provide updates as they are available. Thank you for your patience.

monitoring

We have completed processing all data from messages sent on June 29, 2018 and continue processing the remaining sent message data for messages sent between June 30, 2018 and July 2, 2018. All open and click stats are up to date and there are no delays in stats for messages sent before June 30 or after July 2. We will continue to provide updates as they are available. Thank you for your patience.

monitoring

We have completed processing all data from messages sent on June 28, 2018 and continue processing the remaining sent message data for messages sent between June 29, 2018 and July 2, 2018. All open and click stats are up to date and there are no delays in stats for messages sent before June 29 or after July 2. We will continue to provide updates as they are available. Thank you for your patience.

monitoring

We continue to process the remaining sent message data from messages sent between June 28, 2018 and July 2, 2018. All open and click stats are up to date and there are no delays in stats for messages sent after July 2. We will continue to provide updates as they are available. Thank you for your patience.

monitoring

We have completed processing all data from messages sent on June 27, 2018 and continue processing the remaining sent message data for messages sent between June 28, 2018 and July 2, 2018. All open and click stats are up to date and there are no delays in stats for messages sent after July 2. We will continue to provide updates as they are available. Thank you for your patience.

monitoring

We continue to process the remaining sent message data from messages sent between June 27, 2018 and July 2, 2018. Some users may notice inconsistencies in segments based on subscribers who have either opened or clicked a link in a message sent during that timeframe. All open and click stats are up to date and there are no delays in stats for messages sent after July 2. We will continue to provide updates as they are available. Thank you for your patience.

monitoring

All open and click stats are now up to date. We continue to process some outstanding sent message data, which will not affect your open or click stats. While we process the remaining stats, some users may notice inconsistencies in segments based on subscribers who have either opened or clicked a link in a message sent between June 27, 2018 and July 2, 2018. We will continue to provide updates as they are available. Thank you for your patience.

monitoring

Click stats for most messages sent between June 27, 2018 and July 2, 2018 should now be up to date. We continue to process any delayed open stats from that period, and will provide updates as they are available. Thank you for your patience.

monitoring

There are no longer delays with open and click stats for messages sent after July 2, 2018. However, some customers continue to experience a delay in stats for messages sent between June 27, 2018 and July 2, 2018. Again, no open or click data has been lost, and the stats will be updated as the data is processed. We will continue to provide updates as they are available. Thank you for your patience.

monitoring

Some customers continue to experience delays with open and click stats for messages sent after June 27, 2018. Unfortunately, contrary to yesterday's update, stats for messages sent following July 2, 2018, are also experiencing a delay. Fortunately, no open or click data has been lost, and the stats will be updated as the data is processed. We will continue to provide updates as they are available. We apologize for any inconvenience this may cause, and thank you for your patience.

monitoring

Some customers may be experiencing delays with open and click stats for messages sent between June 27, 2018 and July 2, 2018. Messages sent after 5:00 p.m. EDT on July 2, 2018 should not be experiencing any delay in their message statistics. All messages are being sent as normal, and no open or click data has been lost. Any delayed stats will be updated as they are processed. We will provide periodic updates as they are available. We apologize for any inconvenience this may cause, and thank you for your patience.

Report: "Reported Incidents Related to Comcast Outages"

Last update
resolved

We are receiving fewer reports of incidents as Comcast reports that their services are being restored. Please contact us at help@aweber.com if you are still having difficulty accessing your account.

monitoring

We are investigating reported incidents from users who cannot log in to AWeber. We believe the cause of this issue is related to nationwide Comcast outages, and that it will be resolved when Comcast's outages are resolved. Though this is not a direct issue with AWeber, we are monitoring this issue closely, and we apologize for any inconvenience. If you are experiencing difficulty logging in and you do not believe you are using Comcast services, please contact help@aweber.com so we can best assist and further diagnose this issue. Thank you.

Report: "Maintenance on Click Reporting"

Last update
resolved

We have completed our targeted maintenance on our click analytics. There is no longer a delay in click reporting. No interruption to other AWeber services occurred. Thank you for your patience and understanding.

identified

We are currently undergoing targeted maintenance on our click analytics. Customers will likely see an estimated delay of up to 6 hours in click reporting. We don’t anticipate interruptions to any other AWeber services, including AWeber.com, customer logins, email sending, subscriber sign ups, public API, newsletter archives, mobile apps. Thank you for your patience and understanding.

Report: "Unscheduled Interruption: Delay in Broadcast Sending"

Last update
resolved

All backlogged broadcasts have been sent. There are no remaining delays in broadcasts being sent. Thank you again for your patience.

monitoring

We continue to monitor broadcast sending. The number of backlogged messages is declining. We will update you as more information is available.

monitoring

We're continuing to monitor broadcast sending. Thank you for your patience.

monitoring

We are continuing to monitor broadcast sending, and will provide updates as they become available.

monitoring

We have fixed the cause of the delay. Messages are being delivered, though there may continue to be a delay as backlogged messages are being sent. We will provide an update once there is no longer a delay. Thank you again for your patience.

identified

We are continuing to work to resolve the cause of the delay. Thanks for your patience and understanding.

identified

We continue to work to resolve the delay. Thank you for your patience and understanding.

identified

Our team is continuing to work to resolve the cause of the delay. We appreciate your patience and understanding.

identified

We are continuing to work to resolve the delay. Thank you for your patience.

identified

We are currently experiencing an unscheduled service interruption that is causing delays in sending broadcasts. However, customers are still able to create and schedule broadcast messages. We have identified the cause and are working to resolve it. We will provide updates as they become available. Thank you for your patience.

Report: "Unscheduled Interruption: Delay in Email Sending"

Last update
resolved

All backlogged messages have been sent out. There are no remaining delays in messages being sent. Thank you again for your patience.

monitoring

We have fixed the cause of the delay. Messages are being delivered, though there may continue to be a delay as backlogged messages are being sent. We will provide an update once there is no longer a delay. Thank you again for your patience.

identified

We have identified the cause of the email sending delay and are working to resolve it. We will provide updates as they become available. We appreciate your patience.

investigating

We continue to investigate the email sending delay and will provide updates as they become available. Thank you for your patience.

investigating

We are currently experiencing an unscheduled service interruption that is causing delays in the sending of any email messages in customer accounts (i.e., welcome, password, broadcasts, follow ups, test messages, confirmed-opt ins, campaigns, etc.). Customers can still log in and create and schedule email messages, and subscribers are still being collected in customer accounts. Our team is investigating the delay and will provide updates as they become available. We appreciate your patience.

Report: "Unscheduled Interruption"

Last update
resolved

We have addressed the cause of the interruption, and all services should now be available. Thank you for your patience.

investigating

We are experiencing an unscheduled service interruption, causing a variety of services to be unavailable. We are actively investigating the cause and will provide an update as soon as possible. We apologize for the inconvenience and thank you for your patience while we work to resolve the situation. If you have any questions, please contact our Customer Solutions team: https://www.aweber.com/contact-us.htm.

Report: "Unscheduled Interruption"

Last update
resolved

Customer logins are once again operational. Thank you for your patience as our team worked to resolve the interruption.

investigating

We're currently experiencing an unscheduled interruption that is impacting customer logins. It appears all other services, including email sending and subscriber sign ups, are functioning normally. Our team is working on addressing the interruption as we speak. Thank you for your patience.

Report: "Password Resets Unavailable"

Last update
resolved

Our password reset function is once again available. Thank you for your patience and understanding.

identified

Our password reset function is currently unavailable. New customers who sign up or have just signed up are not able to sign in to their accounts until the interruption is resolved. Existing customers can contact our Customer Solutions team (https://www.aweber.com/contact-us.htm) to have their password reset. Thank you for your patience as we work to resolve this situation.

Report: "Unscheduled Interruption"

Last update
resolved

This issue has been resolved. We appreciate your patience.

investigating

We are currently experiencing an unscheduled service interruption. Our team is investigating the issue and will provide updates as they become available. We appreciate your patience.

Report: "Unscheduled Interruption: Unable to Access Subscriber Stats via API"

Last update
resolved

Any issues related to accessing subscriber stats via the API have been fixed. Thank you for your patience.

identified

Customers are now able to send test messages. We have identified possible fixes for accessing subscriber stats via the API. We will update you once this has been resolved. We appreciate your patience.

investigating

We are currently experiencing an unscheduled service interruption. At this time, customers are not able to send test messages from within their AWeber account. However, customers are able to still create, save and send broadcast, follow ups and campaign messages. Customers can not access subscriber analytics data (opens and clicks) through the API. Subscriber information can still be accessed via the customer control panel. Our team is investigating the issue and will provide updates as they become available. We appreciate your patience.

Report: "Unscheduled Interruption: Subscriptions via API"

Last update
resolved

All integrations using the AWeber API are adding subscribers and moving subscribers between lists as normal. Thank you for your patience.

identified

We have implemented a fix and subscribers are once again able to be added via the API. Any subscribers since 10:00am ET today have been added. There is a remaining issue where integrations using the API are not able to move subscribers from one list to another. We'll continue to keep you updated, thank you for your patience.

identified

The issue has been identified and a fix is being implemented.

identified

We are currently experiencing an unscheduled interruption that is causing integrations using our public API to not add subscribers to AWeber accounts. This issue will affect any attempted submissions via the API since 7:34pm ET on 10/11/2017. Subscriptions through AWeber forms and imports are unaffected by this issue. Our team has identified the issue and will provide updates as they become available. We appreciate your patience.

Report: "Unscheduled Interruption: Delay in Email Sending"

Last update
resolved

All queued messages have been delivered and any new subscribers added should be receiving first follow up and first campaign messages without any delays. Thank you for your patience.

monitoring

The team has implemented a fix for this interruption. All subscribers added since 11:00am ET should be receiving messages without delay. Some subscribers added between 9:30am and 11:00am ET may still be experiencing delays in receiving the first message from followups and campaigns as the fix processes the queue. We'll continue to keep you updated, thank you for your patience.

identified

We are currently experiencing an unscheduled service interruption that is causing delays in sending the first message in followups and campaigns. During this period, email messages are still able to be created and scheduled, and subscribers are still being collected. Our team has identified the issue and will provide updates as they become available. We appreciate your patience.

Report: "Unscheduled Interruption: Multiple Delays"

Last update
resolved

This issue has been resolved. Email open and click data is tracking normally, subscribers are being added without delay, and follow up and campaign messages are sending without delay.

investigating

We are currently experiencing an unscheduled service interruption that is causing delays in sending followups, campaign messages as well as adding subscribers into your lists. During this period, email messages are still able to be created and scheduled. And, subscribers are still being collected. Our team is working on these issues and we will provide updates as they become available. We appreciate your patience.

Report: "Unscheduled Interruption: Multiple Delays"

Last update
resolved

This issue has been resolved. Email open and click data is tracking normally, subscribers are being added without delay, and follow up and campaign messages are sending without delay. We appreciate your patience.

investigating

We are currently experiencing an unscheduled interruption that has caused delays & other impacts in the following areas within your account: * Data for opens and clicks tied to all messages. * Adding subscribers to any lists via API, forms and imports. * Sending of follow ups and campaign messages. * Unable to log in to any of AWeber’sMobile apps (Curate, Atom, Stats). You are still able to edit and save messages at this time. We will provide updates as we get more information. We appreciate your patience.