Is Authorize.net Down Right Now? Check if there is a current outage ongoing.

Authorize.net is currently Operational

Last checked 2025-06-14T12:30:58.379Z from Authorize.net's official status page

Historical record of incidents for Authorize.net

Jun 4, 2025

Report: "Short Message Service (SMS) Pin Service Disruption"

Last update 2025-06-04T10:53:29.796Z

monitoring2025-06-03T15:51:09.388Z

A fix has been implemented and we are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and clients on the T-Mobile network are now able to receive SMS PINs. Reported Start Time: 19 May 2025 Mitigated: 3 June 2025 Next Update: As current status changes. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href=https://support.authorize.net target="_blank">Authorize.net Support Center</a> Incident #: INC20904862

investigating2025-06-03T10:52:37.000Z

Summary: We are continuing our investigations and will share more information as soon as possible. Only SMS PIN delivery is impacted. There is no impact to email PIN delivery, therefore clients should be able to access their account by selecting Email PIN instead of SMS PIN when logging in. We regret any inconvenience this may cause for our customers. Impact: Users may be unable to receive SMS PINs when requesting from phone numbers on the T-Mobile network. Reported Start Time: 19 May 2025 Next Update: As current status changes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href="https://support.authorize.net" target="_blank">Authorize.net Support Center</a> Incident #: INC20904862

investigating2025-06-03T01:17:38.000Z

We are continuing our investigation and will share more information as soon as possible. We regret any inconvenience this may cause for our customers. Impact: Users may be unable to receive SMS PINs when requesting from phone numbers on the T-Mobile network. Reported Start Time: 19 May 2025 Next Update: As current status changes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href="https://support.authorize.net" target="_blank">Authorize.net Support Center</a> Incident #: INC20904862

investigating2025-06-02T20:36:00.000Z

Authorize.net is aware of a service disruption affecting the delivery of SMS PINs. This appears to be isolated to phone numbers on the T-Mobile network. There is no impact to email PIN delivery, therefore clients should be able to access their account by selecting Email PIN instead of SMS PIN when logging in. We are in the initial stages of investigation and will share more information as soon as possible. We regret any inconvenience this may cause for our customers. Impact: Users may be unable to receive SMS PINs when requesting from phone numbers on the T-Mobile network. Reported Start Time: 19 May 2025 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href="https://support.authorize.net" target="_blank">Authorize.net Support Center</a> Incident #: INC20904862

Report: "Merchant Interface Access Issue"

Last update 2025-06-04T02:20:08.887Z

monitoring2025-06-04T01:33:05.000Z

We have identified and fixed the issue affecting the account activation process and users who encountered issues while activating their account should now be able to activate their account without any issue. We continue to monitor the situation closely to ensure it is resolved. Impact: New merchants may have experienced issues activating their account. The issue has been mitigated. Reported Start Time: 30 May 2025 Reported End Time: 4 June 2025 at 01:10 GMT Next Update: As current status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href="https://support.authorize.net" target="_blank">Authorize.net Support Center</a> Incident #:INC20946898

investigating2025-06-03T21:54:04.126Z

Authorize.net is aware of an issue affecting the activation process for Merchant Interface. We appreciate your patience as we continue to work urgently to resolve the issue. Impact: New merchants may be experiencing issues activating their account. Reported Start Time: 3 June 2025 at 18:00 GMT Next Update: As current status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href="https://support.authorize.net" target="_blank">Authorize.net Support Center</a> Incident #:INC20946898

investigating2025-06-03T20:45:17.907Z

Authorize.net is aware of an issue that is currently affecting the activation process for Merchant Interface. We are investigating the cause and working urgently to resolve the issue. Impact: New merchants may be experiencing issues activating their account. Reported Start Time: 3 June 2025 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href="https://support.authorize.net" target="_blank">Authorize.net Support Center</a> Incident #:INC20946898

Jun 3, 2025

Report: "Merchant Interface Access Issue"

Last update 2025-06-03T20:33:00.000Z

Monitoring2025-06-03T20:33:00.000Z

We have identified and fixed the issue affecting the account activation process and users who encountered issues while activating their account should now be able to activate their account without any issue. We continue to monitor the situation closely to ensure it is resolved.Impact: New merchants may have experienced issues activating their account. The issue has been mitigated.Reported Start Time: 30 May 2025Reported End Time: 4 June 2025 at 01:10 GMTNext Update: As current status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.Authorize.net Support CenterIncident #:INC20946898

Update2025-06-03T16:54:00.000Z

Authorize.net is aware of an issue affecting the activation process for Merchant Interface. We appreciate your patience as we continue to work urgently to resolve the issue.Impact: New merchants may be experiencing issues activating their account.Reported Start Time: 3 June 2025 at 18:00 GMTNext Update: As current status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.Authorize.net Support CenterIncident #:INC20946898

Investigating2025-06-03T15:45:00.000Z

Authorize.net is aware of an issue that is currently affecting the activation process for Merchant Interface.We are investigating the cause and working urgently to resolve the issue.Impact: New merchants may be experiencing issues activating their account.Reported Start Time: 3 June 2025Next Update: Within 60 minutesWe regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.Authorize.net Support CenterIncident #:INC20946898

Report: "Short Message Service (SMS) Pin Service Disruption"

Last update 2025-06-03T15:51:00.000Z

Monitoring2025-06-03T15:51:00.000Z

A fix has been implemented and we are monitoring closely to ensure the issue is resolved.Impact: The issue has been mitigated and clients on the T-Mobile network are now able to receive SMS PINs.Reported Start Time: 19 May 2025Mitigated: 3 June 2025Next Update: As current status changes.Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.Authorize.net Support CenterIncident #: INC20904862

Update2025-06-03T10:52:00.000Z

Summary: We are continuing our investigations and will share more information as soon as possible. Only SMS PIN delivery is impacted. There is no impact to email PIN delivery, therefore clients should be able to access their account by selecting Email PIN instead of SMS PIN when logging in. We regret any inconvenience this may cause for our customers.Impact: Users may be unable to receive SMS PINs when requesting from phone numbers on the T-Mobile network.Reported Start Time: 19 May 2025Next Update: As current status changesWe regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.Authorize.net Support CenterIncident #: INC20904862

Update2025-06-03T01:17:00.000Z

We are continuing our investigation and will share more information as soon as possible. We regret any inconvenience this may cause for our customers.Impact: Users may be unable to receive SMS PINs when requesting from phone numbers on the T-Mobile network.Reported Start Time: 19 May 2025Next Update: As current status changesWe regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.Authorize.net Support CenterIncident #: INC20904862

Investigating2025-06-02T20:36:00.000Z

Authorize.net is aware of a service disruption affecting the delivery of SMS PINs. This appears to be isolated to phone numbers on the T-Mobile network. There is no impact to email PIN delivery, therefore clients should be able to access their account by selecting Email PIN instead of SMS PIN when logging in. We are in the initial stages of investigation and will share more information as soon as possible. We regret any inconvenience this may cause for our customers.Impact: Users may be unable to receive SMS PINs when requesting from phone numbers on the T-Mobile network.Reported Start Time: 19 May 2025Next Update: Within 60 minutesWe regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.Authorize.net Support CenterIncident #: INC20904862

Report: "TSYS Acquiring Solutions Settlement/Batching Disruption"

Last update 2025-06-03T12:34:33.274Z

resolved2025-06-03T12:34:33.253Z

The issue affecting settlement/batching notification for TSYS has now been fully resolved. Authorize.net are conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 3 June 2025 05:22 GMT Reported End Time: 3 June 2025 12:18 GMT Impact: The issue impacting settlement funding email notifications has been fully resolved. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href="https://support.authorize.net" target="_blank">Authorize.net Support Center</a> Incident #: INC20940324

investigating2025-06-03T10:52:43.000Z

Authorize.net continues to investigate the issue that is currently affecting settlement/batching for TSYS. Impact: Customers may experience funding settlement issues. Reported Start Time: 3 June 2025 05:22 GMT Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href="https://support.authorize.net" target="_blank">Authorize.net Support Center</a> Incident #: INC20940324

investigating2025-06-03T10:01:19.000Z

Authorize.net is aware of an issue that is currently affecting settlement/batching for TSYS. We are investigating the cause and working urgently to resolve the issue. Impact: Customers may experience funding settlement issues. Reported Start Time: 3 June 2025 05:22 GMT Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href="https://support.authorize.net" target="_blank">Authorize.net Support Center</a> Incident #: TBD

Report: "Single Message System (SMS) Pin Service Disruption"

Last update 2025-06-03T10:51:00.000Z

Monitoring2025-06-03T10:51:00.000Z

Update2025-06-03T05:52:00.000Z

Update2025-06-02T20:17:00.000Z

Investigating2025-06-02T15:36:00.000Z

Authorize.net is aware of a service disruption affecting the delivery of SMS PINs. This appears to be isolated to phone numbers on the T-Mobile network. There is no impact to email PIN delivery, therefore clients should be able to access their account by selecting Email PIN instead of SMS PIN when logging in. We are in the initial stages of investigation and will share more information as soon as possible. We regret any inconvenience this may cause for our customers.Impact: Users may be unable to receive SMS PINs when requesting from phone numbers on the T-Mobile network.Reported Start Time: 19 May 2025Next Update: Within 60 minutesWe regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.Authorize.net Support CenterIncident #: INC20904862

Report: "TSYS Acquiring Solutions Settlement/Batching Disruption"

Last update 2025-06-03T07:34:00.000Z

Resolved2025-06-03T07:34:00.000Z

The issue affecting settlement/batching notification for TSYS has now been fully resolved. Authorize.net are conducting an internal review of the events to mitigate future occurrences.Reported Start Time: 3 June 2025 05:22 GMTReported End Time: 3 June 2025 12:18 GMTImpact: The issue impacting settlement funding email notifications has been fully resolved.Next Update: No further updates, issue resolved.Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.Authorize.net Support CenterIncident #: INC20940324

Update2025-06-03T05:52:00.000Z

Authorize.net continues to investigate the issue that is currently affecting settlement/batching for TSYS.Impact: Customers may experience funding settlement issues.Reported Start Time: 3 June 2025 05:22 GMTNext Update: Within 60 minutesWe regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.Authorize.net Support CenterIncident #: INC20940324

Investigating2025-06-03T05:01:00.000Z

Authorize.net is aware of an issue that is currently affecting settlement/batching for TSYS.We are investigating the cause and working urgently to resolve the issue.Impact: Customers may experience funding settlement issues.Reported Start Time: 3 June 2025 05:22 GMTNext Update: Within 60 minutesWe regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.Authorize.net Support CenterIncident #: TBD

May 9, 2025

Report: "Service Disruption"

Last update 2025-05-09T21:45:46.322Z

postmortem2025-05-09T21:45:15.847Z

Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link, [Post Incident Report](https://support.authorize.net/knowledgebase/Knowledgearticle/?code=KA-08346)

resolved2025-05-09T15:38:41.962Z

The issue affecting the transaction processing for merchants has now been fully resolved. Authorize.net is conducting an internal review of the events to mitigate future occurrences. Impact: Customers are now able to process transactions normally. Reported Start Time: 9 May 2025 12:02 GMT Reported End Time: 9 May 2025 12:13 GMT Next Update: No further updates, issue resolved. We regret any inconvenience this may cause for our customers. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href="https://support.authorize.net" target="_blank">Authorize.net Support Center</a> Incident #: INC20726459

monitoring2025-05-09T14:44:57.534Z

Authorize.net was aware of an issue that may have impacted transaction processing for merchants. This issue is currently mitigated, and we are working urgently to confirm the issue is fully resolved. Impact: Users may have experienced issues with processing transactions. Reported Start Time: 9 May 2025 12:02 GMT Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href="https://support.authorize.net" target="_blank">Authorize.net Support Center</a> Incident #: INC20726459

Mar 6, 2025

Report: "Merchant Transactions Receipt Issue"

Last update 2025-03-06T18:30:13.736Z

postmortem2025-03-06T18:23:50.810Z

Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link. [Post Incident Report](https://support.authorize.net/knowledgebase/Knowledgearticle/?code=KA-07983)

resolved2025-03-03T21:28:37.816Z

The issue affecting the account users from receiving Merchant Transaction Receipts has now been fully resolved. Authorize.net is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: ~23:30 GMT on 28 February 2025 Reported End Time: 19:29 GMT on 3 March 2025 Impact: Account users are now receiving the Merchant Transaction Receipts as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href=https://support.authorize.net target="_blank">Authorize.net Support Center</a> Incident #: INC20129560

investigating2025-03-03T17:26:06.000Z

Authorize.net is aware of an issue that is currently affecting the account users from receiving Merchant Transaction Receipts. We are investigating the cause and working urgently to resolve the issue. Start Time: ~23:30 GMT on 28 February 2025 Next Update: The next update will be sent as soon as further information becomes available or system changes occur. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href=”https://support.authorize.net” target="_blank">Authorize.net Support Center</a> Incident #: INC20129560

Feb 26, 2025

Report: "Test Mode Only Email Receipts Unavailable"

Last update 2025-02-26T00:37:32.801Z

resolved2025-02-26T00:37:32.782Z

The issue affecting the transaction email receipts in Test Mode has now been fully resolved. Authorize.net is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 20 February 2025 Reported End Time: 23:50 GMT 24 February 2025 Impact: Customers are now able to use Transaction email receipts in Test Mode as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href=https://support.authorize.net target="_blank">Authorize.net Support Center</a>

monitoring2025-02-25T01:10:11.780Z

The transaction email receipts in Test Mode are now re-enabled. We are monitoring to confirm the issue is fully resolved. Impact: Transaction email receipts in Test Mode are now available. Start: 20 February 2025 End: 23:50 GMT 24 February 2025 Next Update: Only if there are any changes to current status. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href=https://support.authorize.net target="_blank">Authorize.net Support Center</a>

identified2025-02-20T23:50:55.146Z

Transaction email receipts in Test Mode are currently unavailable. We are continuing to work to restore full access. We appreciate your patience as we work urgently to resolve the issue. Impact: Transaction email receipts in Test Mode are currently unavailable. Reported Start Time: 20 February 2025 Next Update: As current status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Feb 21, 2025

Report: "EVO Processor Service Disruption"

Last update 2025-02-21T01:09:04.024Z

resolved2025-02-21T01:09:03.993Z

The issue affecting EVO Processor has now been fully resolved. Authorize.net is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 15:16 GMT - 20 February 2025 Reported End Time: 17:04 GMT - 20 February 2025 Impact: Customers are now able to use EVO Processor services as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href=https://support.authorize.net target="_blank">Authorize.net Support Center</a> Incident #:INC20046786

monitoring2025-02-20T16:45:55.061Z

An issue that was affecting EVO transaction processing has been mitigated. We are monitoring to confirm the issue is fully resolved. Impact: Users may have experienced payment processing errors with EVO SNAP transactions. Reported Start Time:13:16 GMT - 20 February 2025 Next Update: As status changes. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href="https://support.authorize.net" target="_blank">Authorize.net Support Center</a> Incident #:INC20046786

monitoring2025-02-20T16:38:20.902Z

An issue that was affecting EVO transaction processing has been mitigated. We are monitoring to confirm the issue is fully resolved. Impact: Users may have experienced payment processing errors with certain transactions. Reported Start Time:16:31 GMT - 20 February 2025 Next Update: As status changes. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href="https://support.authorize.net" target="_blank">Authorize.net Support Center</a> Incident #:INC20046786

Feb 12, 2025

Report: "Sandbox/Testing Environment Issue"

Last update 2025-02-12T18:46:51.328Z

resolved2025-02-12T18:46:51.312Z

The issue affecting the Sandbox/Testing Environment has now been fully resolved. Authorize.net is conducting an internal review of the events to mitigate future occurrences. Start: 24 January 2025 End: 11 February 2025 Impact: Customers are now able to use Sandbox/Testing Environment as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href="https://support.authorize.net" target="_blank">Authorize.net Support Center</a> Incident #: INC19857618

monitoring2025-02-11T21:05:52.148Z

Account creation has been re-enabled mitigating the issue with the Sandbox/Testing Environment. We are monitoring to confirm the issue is fully resolved. Start: 24 January 2025 End: 11 February 2025 Impact: Customers are now able to use Sandbox/Testing Environment as normal. Next Update: As status changes. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href="https://support.authorize.net" target="_blank">Authorize.net Support Center</a> Incident #: INC19857618

monitoring2025-02-11T20:54:01.865Z

Account creation has been re-enabled mitigating the issue with the Sandbox/Testing Environment. We are monitoring to confirm the issue is fully resolved. Start: 24 January 2025 End: 12 February 2025 Impact: Customers are now able to use Sandbox/Testing Environment as normal. Next Update: As status changes. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href="https://support.authorize.net" target="_blank">Authorize.net Support Center</a> Incident #: INC19857618

identified2025-01-31T22:02:00.036Z

Email transaction receipts are now available. New accounts creation function remains unavailable. We are continuing to work to restore full access. Impact: The Sandbox/Testing Environment is now available with reduced functionality. Reported Start Time: 24 January 2025 Next Update: As current status changes

identified2025-01-29T17:19:58.826Z

At this time, email transaction receipts are unavailable. New accounts creation function remains unavailable. We are continuing to work to restore full access. Impact: The Sandbox/Testing Environment is now available with reduced functionality. Reported Start Time: 24 January 2025 Next Update: As current status changes

identified2025-01-26T02:17:17.259Z

Transaction email receipts are now available. And new accounts creation function remains unavailable. We are continuing to work to restore full access. Impact: The Sandbox/Testing Environment is now available with reduced functionality. Reported Start Time: 24 January 2025 Next Update: As current status changes

identified2025-01-24T22:59:18.013Z

Sandbox access has been restored. At this time, transaction email receipts are unavailable, and new accounts cannot be created. We are continuing to work to restore full access. Impact: The Sandbox/Testing Environment is now available with reduced functionality. Reported Start Time: 24 January 2025 Next Update: Within 12 hours, or as current status changes.

identified2025-01-24T13:45:20.000Z

Authorize.net has identified an issue that is currently affecting the Sandbox/Testing Environment. We appreciate your patience as we work urgently to resolve the issue. Impact: The Sandbox/Testing Environment is currently unavailable for merchant testing. Reported Start Time: 24 January 2025 Next Update: Within 12 hours, or as current status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Incident #: INC19857618

Feb 4, 2025

Report: "Authorize.net Settlement Disruption"

Last update 2025-02-04T23:33:04.345Z

postmortem2025-02-04T23:32:29.675Z

resolved2025-01-31T22:17:33.457Z

The issue affecting the Settlement/Batching has now been fully resolved. Authorize.net is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 07:00 GMT 31 January 2025 Reported End Time: 17:30 GMT 31 January 2025 Impact: Some merchant batches may not have been settled for 30 January 2025. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href="https://support.authorize.net" target="_blank">Authorize.net Support Center</a> Incident #: INC19900382

monitoring2025-01-31T18:24:20.347Z

A fix has been implemented, and we are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated, and customers are now able to use Settlement/Batching as expected. Reported Start Time: 07:00 GMT 31 January 2025 Reported End Time: 17:30 GMT 31 January 2025 Next Update: As current status changes. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href="https://support.authorize.net" target="_blank">Authorize.net Support Center</a> Incident #: INC19900382

investigating2025-01-31T16:33:36.000Z

Authorize.net is aware of an issue that is currently affecting the Settlement/Batching for the processor connections EVO, Vantiv, NABEPX, WestPac, Elevon, WePay. We are investigating the cause and working urgently to resolve the issue. Impact:Users may experience issues accessing some of the Settlement/Batching. Reported Start Time: 07:00 GMT 31 January 2025 Next Update: The next update will be sent as soon as further information becomes available or system changes occur. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href="https://support.authorize.net" target="_blank">Authorize.net Support Center</a> Incident #: TBD

Feb 3, 2025

Report: "Merchant Interface Password Reset Disruption"

Last update 2025-02-03T23:54:26.815Z

postmortem2025-02-03T23:53:54.562Z

resolved2025-02-02T02:08:37.234Z

The issue affecting the Merchant and Partner Interface has now been fully resolved. Authorize.net is conducting an internal review of the events to mitigate future occurrences. Reported Start Time:20:49 GMT 31 January 2025 Reported End Time: 01:01 GMT 1 February 2025 Impact: Customers are now able to use the Merchant and Partner Interface as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href=https://support.authorize.net target="_blank">Authorize.net Support Center</a> Incident #: INC19894625

monitoring2025-02-02T01:22:12.428Z

A fix has been implemented, and we are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated, and customers are now able to use the password reset for the Merchant Interface as expected. Reported Start Time: 20:49 GMT 31 January 2025 Next Update: As current status changes. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href=https://support.authorize.net target="_blank">Authorize.net Support Center</a> Incident #:INC19894625

identified2025-02-01T19:28:41.053Z

We have identified the issue affecting the performance of the Merchant Interface. We appreciate your patience as we work urgently to implement a mitigation. Impact: Users may experience resetting passwords for Merchant Interface. Reported Start Time: 20:49 GMT 31 January 2025 Next Update: As the status changes or additional information is provided. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href=https://support.authorize.net target="_blank">Authorize.net Support Center</a> Incident #: INC19894625

investigating2025-01-31T22:11:56.780Z

We continue to investigate issue that is currently affecting the password reset for Merchant Interface. We are working urgently to resolve the issue and appreciate your patience. Impact: Users may experience issues with resetting passwords for Merchant Interface. Reported Start Time: 20:49 GMT 31 January 2025 Next Update: As status changes or additional information is provided. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href=https://support.authorize.net target="_blank">Authorize.net Support Center</a> Incident #: INC19894625

investigating2025-01-31T20:56:52.509Z

Authorize.net is aware of an issue that is currently affecting the password reset for Merchant Interface. We are investigating the cause and working urgently to resolve the issue. Impact: Users may experience issues with resetting passwords for Merchant Interface. Reported Start Time: Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href=https://support.authorize.net target="_blank">Authorize.net Support Center</a> Incident #: INC19894625

Jan 31, 2025

Report: "Merchant Interface Password Reset Disruption"

Last update 2025-01-31T16:59:26.711Z

resolved2025-01-31T16:59:26.692Z

The issue affecting the Merchant and Partner Interface password reset has now been fully resolved. Authorize.net is conducting an internal review of the events to mitigate future occurrences. Reported Start Time:16:00 GMT 30 January 2025 Reported End Time:22:35 GMT 30 January 2025 Impact: Customers are now able to use the Merchant and Partner Interface as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href=https://support.authorize.net target="_blank">Authorize.net Support Center</a> Incident #: INC19894625

monitoring2025-01-30T22:40:53.486Z

A fix has been implemented, and we are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated, and customers are now able to use the password reset for the Merchant and Partner interface as expected. Reported Start Time:16:00 GMT 30 January 2025 Reported End Time:22:35 GMT 30 January 2025 Next Update: As current status changes. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href=https://support.authorize.net target="_blank">Authorize.net Support Center</a> Incident #:INC19894625

investigating2025-01-30T21:41:59.023Z

Authorize.net is aware of an issue that is currently affecting the ability to reset passwords on Authorize.net Merchant Interface. We are investigating the cause and working urgently to resolve the issue. Impact: Users will see "We encountered an error. Please try again. If this error continues, contact Merchant Support" Start: 16:00 GMT 30 January 2025 Next Update: The next update will be sent as soon as further information becomes available or system changes occur. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href=”https://support.authorize.net” target="_blank">Authorize.net Support Center</a> Incident: INC19894625

Jan 22, 2025

Report: "RTC 25 on Vantiv Processor"

Last update 2025-01-22T19:16:47.850Z

resolved2025-01-22T19:16:47.831Z

The issue affecting merchants processing on Vantiv processor has now been fully resolved. Authorize.net is conducting an internal review of the events to mitigate future occurrences. Start: 11:11 GMT on 22 January 2025 End: 13:23 GMT on 22 January 2025 Impact: Merchants are now able to process through Vantiv as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href="https://support.authorize.net" target="_blank">Authorize.net Support Center</a> Incident #: INC19839923

monitoring2025-01-22T13:39:05.085Z

A fix has been implemented and we are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and customers are now able to process through Vantiv as expected. Reported Start Time: 22 January 2025 10:51 GMT Reported End Time: 22 January 2025 13:32 GMT Next Update: As current status changes. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href=https://support.authorize.net target="_blank">Authorize.net Support Center</a> Incident #: INC19839923

investigating2025-01-22T12:43:42.036Z

Authorize.net are aware of the ongoing issue affecting merchants processing on Vantiv processor, where transactions are encountering RTC 25 errors. We are actively investigating and will provide more information when we have them. Reported Start Time: 2025-01-22 10:51:13.010 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact Authorize.net support team if you have any questions or concerns. https://support.authorize.net

Jan 3, 2025

Report: "Intermittent RTC 57 for Heartland Payments"

Last update 2025-01-03T18:58:07.350Z

resolved2025-01-03T18:58:07.334Z

The issue affecting some merchants using the Heartland Processor connection resulting in a Response to Customer error of RTC 57 has now been fully resolved. Authorize.net is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 6:00 GMT on 1 January 2025 Reported End Time: 23:03 GMT on 2 January 2025 Impact: Customers are now able to use the Heartland Processor connection as expected. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href=https://support.authorize.net target="_blank">Authorize.net Support Center</a> Incident #: INC19708495

monitoring2025-01-02T23:28:03.124Z

A fix has been implemented and we are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and customers are now able to use the Heartland Processor connection as expected. Reported Start Time: 06:00 GMT on 1 January 2025 Reported End Time: 23:03 GMT on 2 January 2025 Next Update: As current status changes. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href=https://support.authorize.net target="_blank">Authorize.net Support Center</a> Incident #: INC19708495

investigating2025-01-02T19:37:07.964Z

We continue to investigate the cause affecting some merchants using the Heartland Processor connection resulting in a Response to Customer error of RTC 57. We are working urgently to resolve the issue and greatly appreciate your patience during this time. Impact: Some merchants may receive an RTC 57 error during their transactions. Reported Start Time: 6:00 GMT on 1 January 2025 Next Update: The next update will be sent as soon as further information becomes available or system changes occur. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href=https://support.authorize.net target="_blank">Authorize.net Support Center</a> Incident #: INC19708495

investigating2025-01-02T03:59:27.968Z

We appreciate your patience as we continue to investigate the cause and working urgently to resolve the issue affecting some merchants and transactions that are using the Heartland Processor connection resulting in a Response to Customer error of RTC 57. Impact: Some merchants may receive an RTC 57 error during their transactions. Reported Start Time: 6:00 GMT on 1 January 2025 Next Update: The next update will be sent as soon as further information becomes available or system changes occur. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href=https://support.authorize.net target="_blank">Authorize.net Support Center</a> Incident #: INC19708495

investigating2025-01-02T01:22:34.504Z

We are continuing to investigate the cause and working urgently to resolve the issue affecting some merchants and transactions that are using the Heartland Processor connection resulting in a Response to Customer error of RTC 57. We appreciate your patience as we work urgently to implement a mitigation. Impact: Some merchants may receive an RTC 57 error during their transactions. Reported Start Time: 6:00 GMT on 1 January 2025 Next Update: The next update will be sent as soon as further information becomes available or system changes occur. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href=https://support.authorize.net target="_blank">Authorize.net Support Center</a> Incident #: INC19708495

investigating2025-01-01T21:11:46.479Z

Authorize.net is aware of an issue that is currently affecting some merchants and transactions that are using the Heartland Processor connection resulting in a Response to Customer error of RTC 57. We are investigating the cause and working urgently to resolve the issue. Impact: Some merchants may receive an RTC 57 error during their transactions. Reported Start Time: 6:00 GMT on 1 January 2025 Next Update: The next update will be sent as soon as further information becomes available or system changes occur. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href=https://support.authorize.net target="_blank">Authorize.net Support Center</a> Incident #: INC19708495

Nov 27, 2024

Report: "Support Center Service Disruption"

Last update 2024-11-27T04:35:02.398Z

postmortem2024-11-27T04:32:52.939Z

resolved2024-11-26T02:59:00.816Z

The issue affecting some functionalities of our Support Center has now been fully resolved. Authorize.net is conducting an internal review of the events to mitigate future occurrences. Impact: Customers are now able to use our Support Center as normal. Reported Start Time: 19:40 GMT on 25 November 2024 Reported End Time: 01:58 on 26 November 2024 Next Update: No further updates, issue resolved. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href="https://support.authorize.net" target="_blank">Authorize.net Support Center</a> Incident #: INC19543530

monitoring2024-11-26T02:02:27.124Z

A fix has been implemented and we are monitoring closely to ensure the issue is resolved. We appreciate your patience. Impact: The issue has been mitigated, and users are now able to use the features in Support Center as expected. Reported Start Time: 19:40 GMT on 25 November 2024 Reported End Time: 01:58 on 26 November 2024 Next Update: When status changes Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href="https://support.authorize.net" target="_blank">Authorize.net Support Center</a> Incident #: INC19543530

identified2024-11-26T01:40:31.429Z

We continue to implement a fix to mitigate the identified issue. We appreciate your patience. Impact: Users may be experiencing issues when trying to use some features in Support Center. This may be impacting the raising and tracking of support tickets Reported Start Time: 19:40 GMT on 25 November 2024 Next Update: When status changes or new information is available Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href="https://support.authorize.net" target="_blank">Authorize.net Support Center</a> Incident #: INC19543530

identified2024-11-26T00:42:16.000Z

We have identified the issue affecting some functionalities of our Support Center. We appreciate your patience as we work urgently to implement a mitigation. Impact: Users may be experiencing issues when trying to use some features in Support Center. This may be impacting the raising and tracking of support tickets Reported Start Time: 25 November 2024 Next Update: Within 60mins Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href="https://support.authorize.net" target="_blank">Authorize.net Support Center</a> Incident #: INC19543530

investigating2024-11-26T00:10:18.658Z

Authorize.net is aware of an issue that is currently affecting some functionalities of our Support Center. We are investigating the cause and working urgently to resolve the issue. Impact: Users may be experiencing issues when trying to use access and utilize some features in Support Center. This may be impacting the raising and tracking of support tickets Reported Start Time: 25 November 2024 Next Update: Within 60mins Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href="https://support.authorize.net" target="_blank">Authorize.net Support Center</a> Incident #: INC19543530

Nov 1, 2024

Report: "Merchant Interface Invoicing Error"

Last update 2024-11-01T16:07:49.568Z

postmortem2024-11-01T16:07:30.238Z

Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link [Post Incident Report](https://support.authorize.net/knowledgebase/Knowledgearticle/?code=KA-07507)

resolved2024-10-31T17:38:04.915Z

A fix has been implemented and we are monitoring closely to ensure the issue is resolved. Impact: Customers are now able to create invoices in the Merchant Interface as expected. Start: 30 October 2024 End: 17:27 GMT 31 October 2024 Next Update: No further updates, issue resolved. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href="https://support.authorize.net" target="_blank">Authorize.net Support Center</a> Incident #: INC19382809

identified2024-10-31T00:29:15.865Z

We continue to work urgently to mitigate the issue. We greatly appreciate your patience in this matter. Impact: Users globally may experience issues with creating invoices in the Merchant Interface. Reported Start Time: 30 October 2024 Next Update: When status change or new information is available. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href="https://support.authorize.net" target="_blank">Authorize.net Support Center</a> Incident #: INC19382809

identified2024-10-30T23:31:05.472Z

We have identified the issue affecting the creation of an invoice in the Merchant Interface causing an "Invalid Value" error and we appreciate your patience as we work urgently on mitigation. Impact: Users globally may experience issues with creating invoices in the Merchant Interface. Reported Start Time: 30 October 2024 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href="https://support.authorize.net" target="_blank">Authorize.net Support Center</a> Incident #: INC19382809

investigating2024-10-30T22:32:50.484Z

Authorize.net continues to investigate the issue that is currently affecting creating an invoice in the Merchant Interface receiving an "Invalid Value" error. We appreciate your patience as we work urgently to resolve the issue. Impact: Users globally may experience issues with creating invoices in the Merchant Interface. Reported Start Time: 30 October 2024 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href="https://support.authorize.net" target="_blank">Authorize.net Support Center</a> Incident #: INC19382809

investigating2024-10-30T21:35:31.045Z

Authorize.net is aware of an issue that is currently affecting creating an invoice in the Merchant Interface receiving an "Invalid Value" error. We are investigating the cause and working urgently to resolve the issue. Impact: Users may experience issues with creating invoices in the Merchant Interface. Reported Start Time: 30 October 2024 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href="https://support.authorize.net" target="_blank">Authorize.net Support Center</a> Incident #: INC19382809

Oct 31, 2024

Report: "API Service Interruption Using OAuth"

Last update 2024-10-31T22:08:05.936Z

postmortem2024-10-31T22:07:48.808Z

resolved2024-10-29T22:26:25.195Z

Authorize.net has implemented a fix to resolve the issue that was affecting the oAuth service used to authenticate Application Interface (API) requests to Authorize.net. Impact: Merchants that use the oAuth service to authenticate their API requests to Authorize.net can now use the service as expected. Reported Start Time: 10:00 GMT 29 October 2024 Reported End Time: 18:16 GMT 29 October 2024 Next Update: No further updates as the issue is resolved. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href="https://support.authorize.net" target="_blank">Authorize.net Support Center</a> Incident #:INC19372499

identified2024-10-29T22:18:11.974Z

Authorize.net has identified the cause of the issue that is currently affecting the oAuth service used to authenticate their Application Interface (API) requests to Authorize.net. We are working urgently to mitigate the issue and we appreciate your patience. Impact: Merchants using the oAuth service to authenticate their API requests to Authorize.net may be experiencing issues. Reported Start Time: 10:00 GMT 29 October 2024 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href="https://support.authorize.net" target="_blank">Authorize.net Support Center</a> Incident #:INC19372499

investigating2024-10-29T21:36:58.000Z

Authorize.net is aware of an issue that is currently affecting the oAuth service used to authenticate their Application Interface (API) requests to Authorize.net. We are investigating the cause and working urgently to resolve the issue. Impact: Merchants using the oAuth service to authenticate their API requests to Authorize.net may be experiencing issues. Reported Start Time: 10:00 GMT 29 October 2024 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href="https://support.authorize.net" target="_blank">Authorize.net Support Center</a> Incident #:INC19372499

Report: "API Service Interruption Using oAuth Service"

Last update 2024-10-31T22:07:12.683Z

postmortem2024-10-31T22:06:30.368Z

resolved2024-10-31T18:49:43.097Z

The issue affecting the oAuth service used to authenticate their Application Interface (API) requests to Authorize.net has now been fully resolved. Authorize.net is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 19:48 GMT on 30 October 2024 Reported End Time: 22:30 GMT on 30 October 2024 Impact: Customers are now able to use [Insert Product/Service/Site Impacted] as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href="https://support.authorize.net" target="_blank">Authorize.net Support Center</a> Incident #:INC19372499

monitoring2024-10-30T23:39:44.181Z

Authorize.net has implemented a fix to mitigate the issue that was affecting the oAuth service used to authenticate Application Interface (API) requests to Authorize.net. We are continuing to monitor closely to ensure the issue has been fully resolved. Impact: The issue has been mitigated and Merchants that use the oAuth service to authenticate their API requests to Authorize.net can now use the service as expected. Reported Start Time: 19:48 GMT on 30 October 2024 Reported End Time: 22:30 GMT on 30 October 2024 Next Update: As current status changes. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href="https://support.authorize.net" target="_blank">Authorize.net Support Center</a> Incident #: tbd

identified2024-10-30T22:14:07.917Z

Authorize.net has identified the cause of the issue that is currently affecting the oAuth service used to authenticate their Application Interface (API) requests to Authorize.net. We appreciate your patience as we work urgently to implement a mitigation. Impact: Merchants using the oAuth service to authenticate their API requests to Authorize.net may be experiencing issues. Reported Start Time: 19:48 GMT on 30 October 2024 Next Update: As current status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href="https://support.authorize.net" target="_blank">Authorize.net Support Center</a> Incident #: tbd

investigating2024-10-30T21:15:09.000Z

Authorize.net is aware of an issue that is currently affecting the the oAuth service used to authenticate their Application Interface (API) requests to Authorize.net. We are investigating the cause and working urgently to resolve the issue. Impact: Merchants using the oAuth service to authentication their API requests to Authorize.net. Reported Start Time:19:48 GMT on 30 October 2024 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href="https://support.authorize.net" target="_blank">Authorize.net Support Center</a> Incident #: tbd

Oct 30, 2024

Report: "Accept Payment and API Service Disruption"

Last update 2024-10-30T00:03:27.074Z

postmortem2024-10-29T23:59:21.334Z

resolved2024-10-24T19:20:03.149Z

The issue that was affecting transaction processing through the Accept Suite using the Accept.js API has been fully resolved. Impact: Users may have been unable to process transactions using the Accept Payment form. Reported Start Time: Approximately16:05 GMT 24 October 2024 Reported End Time:18:11 GMT 24 October 2024 Next Update: No further updates as the issue is resolved. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href=”https://support.authorize.net” target="_blank">Authorize.net Support Center</a> Incident #: INC19334732

monitoring2024-10-24T18:32:04.587Z

Authorize.net has implemented a fix to mitigate the issue that was affecting transaction processing through the Accept Suite using the Accept.js API. We will continue to monitor to confirm the issue is fully resolved. Impact: Users may have unable to process transactions using the Accept Payment form. Reported Start Time: Approximately16:05 GMT 24 October 2024 Reported End Time:18:11 GMT 24 October 2024 Next Update: As status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href=”https://support.authorize.net” target="_blank">Authorize.net Support Center</a> Incident #: INC19334732

investigating2024-10-24T17:08:06.000Z

Authorize.net continues to investigate an issue that is currently affecting transaction processing through the Accept Suite. We are investigating the cause and working urgently to resolve the issue. Impact: Users may experience issues with the Accept.js API for Accept Payment transaction processing. Reported Start Time: 24 October 2024 Next Update: The next update will be sent as soon as further information becomes available or system changes occur. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href=”https://support.authorize.net” target="_blank">Authorize.net Support Center</a> Incident #: INC19334732

investigating2024-10-24T16:40:07.038Z

Authorize.net is aware of an issue that is currently affecting transaction processing through the API. We are investigating the cause and working urgently to resolve the issue. Impact: Users may experience issues with API connectivity. Reported Start Time: 24 October 2024 Next Update: The next update will be sent as soon as further information becomes available or system changes occur. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href=”https://support.authorize.net” target="_blank">Authorize.net Support Center</a> Incident #: TBD

Oct 10, 2024

Report: "Support Center Service Disruption"

Last update 2024-10-10T10:20:59.757Z

postmortem2024-10-10T10:20:22.209Z

Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following [Link.](https://support.authorize.net/knowledgebase/Knowledgearticle/?code=KA-07421)

resolved2024-09-24T16:01:22.399Z

The issue has been fully resolved. Impact: Customers are now able to use the Support Center as expected. Reported Start Time: 24 September 2024 11:45 GMT Reported End Time: 24 September 2024 14:40 GMT Next Update: No further updates as the issue is resolved. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href="https://support.authorize.net" target="_blank">Authorize.net Support Center</a> Incident #: INC19134400

monitoring2024-09-24T14:51:52.991Z

A fix has been implemented and we are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and customers are now able to use the Support Center as expected. Reported Start Time: 24 September 2024 11:45 GMT Reported End Time: 24 September 2024 14:40 GMT Next Update: As current status changes. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href="https://support.authorize.net" target="_blank">Authorize.net Support Center</a> Incident #: INC19134400

investigating2024-09-24T13:48:03.000Z

Authorize.net is aware of an issue that is currently affecting some functionalities of our Support Center. We are investigating the cause and working urgently to resolve the issue. Impact: Users may be experiencing issues when trying to use some features in Support Center. This may be impacting the raising and tracking of support tickets Reported Start Time: 24 September 2024 11:45 GMT Next Update: As status changes Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href="https://support.authorize.net" target="_blank">Authorize.net Support Center</a> Incident #: INC19134400

Sep 24, 2024

Report: "API Service Disruption"

Last update 2024-09-24T22:43:31.031Z

postmortem2024-09-24T22:40:44.418Z

resolved2024-09-23T17:22:16.674Z

The API service disruption has been fully resolved. Impact: Customers are now able to use API connectivity as normal. Reported End Time: 22 September 2024 01:31 GMT Reported End Time: 23 September 2024 15:18 GMT Next Update: No further updates as issue is resolved. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href=https://support.authorize.net target="_blank">Authorize.net Support Center</a> Incident #: INC19127610

monitoring2024-09-23T15:33:20.376Z

A fix has been implemented and we are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and customers are now able to use API connectivity as normal. Reported End Time: 23 September 2024 15:18 GMT Next Update: As current status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href=https://support.authorize.net target="_blank">Authorize.net Support Center</a> Incident #: INC19127610

identified2024-09-23T15:12:58.000Z

We have identified the issue affecting the performance of some Merchants API connectivity We appreciate your patience as we work urgently to implement a mitigation. Impact: Users may experience issues with API connectivity. Reported Start Time: 23 September 2024 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href=https://support.authorize.net target="_blank">Authorize.net Support Center</a> Incident #: INC19127610

investigating2024-09-23T14:29:02.756Z

Authorize.net is aware of a service disruption. We are in the initial stages of investigation and will share more information as soon as possible. We regret any inconvenience this may cause for our customers.

Sep 12, 2024

Report: "First Data Processing Service Disruption"

Last update 2024-09-12T16:58:15.001Z

resolved2024-09-12T16:58:14.988Z

The issue affecting merchants processing on First Data Nashville and First Data Omaha processor connections has been resolved. Impact: Transaction processing has resumed as normal. Reported Start Time: 12 September 2024 11:03 GMT Reported End Time: 12 September 2024 13:20 GMT Next Update: No further updates. Please do not hesitate to contact Authorize.net support team if you have any questions or concerns. <a href=https://support.authorize.net target="_blank">Authorize.net Support Center</a> Incident #: INC19061238

monitoring2024-09-12T15:16:28.086Z

The issue affecting Authorize.net affecting merchants processing on First Data Nashville and First Data Omaha processor connections is now mitigated. Impact: Users may have experienced issues with transaction processing Reported Start Time: 12 September 2024 11:03 GMT Reported End Time: 12 September 2024 13:20 GMT Next Update: As current status changes. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href="https://support.authorize.net" target="_blank">Authorize.net Support Center</a> Incident #: INC19061238

monitoring2024-09-12T13:43:56.000Z

A fix has been implemented and we are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and customers are now able to use the Merchant and Partner Interface as expected. Reported Start Time: 12 September 2024 11:03 GMT Reported End Time: 12 September 2024 13:20 GMT Next Update: As current status changes. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href="https://support.authorize.net" target="_blank">Authorize.net Support Center</a> Incident #: INC19061238

monitoring2024-09-12T13:22:45.920Z

Authorize.net is aware of an issue that is currently affecting merchants processing on First Data Nashville and First Data Omaha processor connections. We are working with the processor urgently to resolve the issue. Impact: Users may experience issues with transaction processing Reported Start Time: 4:33am PT Next Update: 60 mins We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact Authorize.net support team if you have any questions or concerns. <a href=https://support.authorize.net target="_blank">Authorize.net Support Center</a> Incident #: INC19061238

Jul 30, 2024

Report: "Service Disruption"

Last update 2024-07-30T17:02:15.145Z

resolved2024-07-30T17:02:15.128Z

The issue affecting the transaction processing for merchants on the Heartland processor connection has now been fully resolved. Reported Start Time: 30 July 2024 14:48 GMT Reported End Time: 30 July 2024 15:49 GMT Impact: Customers are now able to use [Insert Product/Service/Site Impacted] as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href="https://support.authorize.net" target="_blank">Authorize.net Support Center</a> Incident #:INC18802996

monitoring2024-07-30T15:58:01.717Z

A fix has been implemented and we are monitoring closely to ensure the issue is resolved. Impact: Users may have experienced issues with processing transactions over the Heartland connection. Reported Start Time: 30 July 2024 14:48 GMT Reported End Time: 30 July 2024 15:49 GMT Next Update: As current status changes. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href="https://support.authorize.net" target="_blank">Authorize.net Support Center</a> Incident #: INC18802996

investigating2024-07-30T15:51:49.959Z

Authorize.net continues to investigate the issue that is impacting transaction processing for merchants on the Heartland processor connection. We are investigating with the processor and will provide updates as soon as possible. We apologize for any inconvenience this may be causing. Impact: Users may experience issues with processing transactions over the Heartland connection. Reported Start Time: 30 July 2024 14:48 GMT Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href="https://support.authorize.net" target="_blank">Authorize.net Support Center</a> Incident #:INC18802996

investigating2024-07-30T15:19:01.500Z

We are currently investigating an issue impacting transaction processing for merchants on the Heartland processor connection. We are investigating this with Heartland and will provide updates as soon as possible. We apologize for any inconvenience this may be causing.

investigating2024-07-30T15:14:08.689Z

Jul 24, 2024

Report: "Service Disruption"

Last update 2024-07-24T22:27:17.610Z

resolved2024-07-24T22:27:17.596Z

The issue regarding intermittent processing errors on the Heartland processor connection has now been fully resolved. Reported Start Time: 24 July 2024 06:52 GMT Reported End Time: 24 July 2024 13:39 GMT Impact: Customers are now able to use the Heartland processor connection as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href=https://support.authorize.net target="_blank">Authorize.net Support Center</a> Incident #: INC18765082

monitoring2024-07-24T14:58:50.000Z

Authorize.net are aware of intermittent processing errors on the Heartland processor connection. This disruption has been mitigated and we are no longer seeing errors, however we are continuing to investigate Reported Start Time: 24 July 2024 06:52 GMT Reported End Time: 24 July 2024 13:39 GMT Impact: This may have impacted some Visa cardholders' ability to make payments.

Jul 11, 2024

Report: "Merchant Interface Account Updater Reports"

Last update 2024-07-11T23:09:32.589Z

resolved2024-07-11T23:09:32.573Z

The issue affecting the Merchant Interface Account Updater report has now been fully resolved. Affected merchants will need to use our API on our public site, https://developer.authorize.net/api/reference/index.html#transaction-reporting-get-account-updater-job-summary, to call the Account Updater job results for June. Authorize.net is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 1 July 2024 Reported End Time: 20:36 GMT on 11 July 2024 Impact: Customers are now able to use the Merchant Interface as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href=https://support.authorize.net target="_blank">Authorize.net Support Center</a> Incident #: INC18696264

investigating2024-07-11T22:05:14.057Z

Authorize.net continues to work urgently to resolve the issue whereby the June report is not displaying results in the Account Updater job report in the Merchant Interface (MINT) portal. As an alternative, merchants can use the API call Get Account Updater Job Summary to get the details of the June run. Impact: Users may observe June data not showing up in the Account Updater job report in MINT. Reported Start Time: 1 July 2024 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href=https://support.authorize.net target="_blank">Authorize.net Support Center</a> Incident #: INC18696264

investigating2024-07-11T20:58:22.000Z

Authorize.net is aware of an issue whereby the June report is not displaying results in the Account Updater job report in the Merchant Interface (MINT) portal. As an alternative, merchants can use the API call Get Account Updater Job Summary to get the details of the June run. We are investigating the cause and working urgently to resolve the issue. Impact: Users may observe June data not showing up in the Account Updater job report in MINT. Reported Start Time: 1 July 2024 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href=https://support.authorize.net target="_blank">Authorize.net Support Center</a> Incident #: INC18696264

May 31, 2024

Report: "Intermittent Transaction Processing Issue"

Last update 2024-05-31T22:17:02.841Z

resolved2024-05-31T22:17:02.828Z

The intermittent transaction processing issue has now been fully resolved. Authorize.net is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: ~10:00 GMT on 30 May 2024 Reported End Time: ~17:38 GMT on 31 May 2024 Impact: Customers are now able to use the Authorize.Net API, Advance Integration Method (AIM), and Server Integration Method (SIM) as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href=https://support.authorize.net target="_blank">Authorize.net Support Center</a> Incident #: INC18409766

monitoring2024-05-31T19:03:38.240Z

A fix has been implemented and we are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and customers are now able to use the Authorize.Net API, Advance Integration Method (AIM), and Server Integration Method (SIM) as expected. Reported Start Time: ~10:00 GMT on 30 May 2024 Next Update: As current status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href=https://support.authorize.net target="_blank">Authorize.net Support Center</a> Incident #: INC18409766

investigating2024-05-31T18:25:29.018Z

Authorize.net continues to investigate the intermittent transaction processing issue. We appreciate your patience as we work urgently to implement a mitigation. Impact: Users may experience issues with transaction processing using Authorize.Net API, Advance Integration Method (AIM), and Server Integration Method (SIM). Reported Start Time: ~10:00 GMT on 30 May 2024 Next Update: As current status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href=https://support.authorize.net target="_blank">Authorize.net Support Center</a> Incident #: INC18409766

investigating2024-05-31T17:22:15.000Z

Authorize.net is aware of an issue that is currently affecting API calls for transaction processing resulting in reports of “Communication failures”. We are investigating the cause and working urgently to resolve the issue. Impact: Users may experience issues with transaction processing using Authorize.Net API, Advance Integration Method (AIM), and Server Integration Method (SIM). Reported Start Time: ~10:00 GMT on 30 May 2024 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href=https://support.authorize.net target="_blank">Authorize.net Support Center</a> Incident #: INC18409766

Report: "Corporate, Merchant and Partner Interface Access Issue"

Last update 2024-05-31T18:11:29.443Z

resolved2024-05-31T18:11:29.427Z

The issue affecting the access to the corporate site, and the Merchant and Partner Interfaces has now been fully resolved. Authorize.net is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 21:52 GMT on 30 May 2024 Reported End Time: 23:25 GMT on 30 May 2024 Impact: Customers are now able to use the corporate site, and the Merchant and Partner Interfaces as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href=https://support.authorize.net target="_blank">Authorize.net Support Center</a> Incident #: INC18402966

monitoring2024-05-31T02:41:32.464Z

We have identified the issue which affected the accessing of corporate site www.authorize.net and implemented a fix. We are closely monitoring to ensure the issue is resolved. We regret any inconvenience this may cause for our customers. Impact: The issue has been mitigated and customers are now able to use the corporate site, Merchant and Partner Interface as expected. Reported Start Time: 21:52 GMT on 30 May 2024 Reported End Time: 23:22 GMT on 30 May 2024 Next Update: As current status changes. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href=https://support.authorize.net target="_blank">Authorize.net Support Center</a> Incident #: INC18402966

identified2024-05-31T00:52:12.822Z

We have identified the issue affecting Merchant and Partner Interface and Implemented a fix . Merchants attempting to log into the merchant interface can navigate to https://login.authorize.net and the partner Interface login URL https://partner.authorize.net/ Impact: The issue has been mitigated and customers are now able to use the Merchant and Partner Interface as expected. Reported Start Time: 21:52 GMT on 30 May 2024 Reported End Time: 23:22 GMT on 30 May 2024 Next Update: As current status changes. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href=https://support.authorize.net target="_blank">Authorize.net Support Center</a> Incident #: INC18402966

identified2024-05-30T23:37:17.780Z

Authorize.net is aware of an issue reaching www.authorize.net at this time, and we are working to remedy the issue. We are working urgently to resolve the issue and greatly appreciate your patience. Impact: Users may experience issues with login for the Corporate, Merchant and Partner Interfaces. Reported Start Time: 21:52 GMT on 30 May 2024 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href=https://support.authorize.net target="_blank">Authorize.net Support Center</a> Incident #: INC18402966

investigating2024-05-30T22:48:47.836Z

Authorize.net is aware of an issue that is currently affecting the login process for the Corporate, Merchant and Partner Interfaces. We are investigating the cause and working urgently to resolve the issue. Impact: Users may experience issues with login for Corporate, Merchant and Partner Interfaces. Reported Start Time: 21:52 GMT on 30 May 2024 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href=https://support.authorize.net target="_blank">Authorize.net Support Center</a> Incident #: INC18402966

Report: "Service Disruption"

Last update 2024-05-31T18:00:35.368Z

resolved2024-05-31T18:00:35.342Z

The issue affecting Authorize.net’s Invoicing Services and Accept Hosted Payment forms has now been fully resolved. Authorize.net is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 30 May 2024 14:43 GMT Reported End Time: 30 May 2024 23:25 GMT Impact: Customers are now able to use the Invoicing Services and Accept Hosted Payment forms as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href=https://support.authorize.net target="_blank">Authorize.net Support Center</a> Incident #: INC18398572

monitoring2024-05-31T02:50:34.147Z

We have identified the issue affecting Invoicing Services and Accept Hosted Payment forms and implemented a fix. We are closely monitoring to ensure the issue is resolved. We regret any inconvenience this may cause for our customers. Impact: Users are now able to use the Invoicing Services and Accept Hosted Payment forms for Authorize.net. Reported Start Time: 30 May 2024 14:43 GMT Next Update: As status changes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href=https://support.authorize.net target="_blank">Authorize.net Support Center</a> Incident #:INC18398572

identified2024-05-31T01:31:05.188Z

We are no longer seeing Impacts to Invoicing Services and Accept Hosted Payment forms. We are investigating the cause and closely monitoring to ensure the issue is resolved. Impact: Users are now able to use the the Invoicing Services and Accept Hosted Payment forms for Authorize.net. Reported Start Time: 30 May 2024 14:43 GMT Next Update: As status changes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href=https://support.authorize.net target="_blank">Authorize.net Support Center</a> Incident #:INC18398572

investigating2024-05-30T17:31:43.627Z

Authorize.net is still looking into the issue that is currently impacting Invoicing Services and Accept Hosted Payment forms. Impact: Users may experience issues when trying to use the Invoicing Services and Accept Hosted Payment forms for Authorize.net Reported Start Time: 30 May 2024 14:43 GMT Next Update: As status changes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href=https://support.authorize.net target="_blank">Authorize.net Support Center</a> Incident #:INC18398572

investigating2024-05-30T16:42:03.608Z

Authorize.net continues to investigate the issue that is currently affecting Invoicing Services and Accept Hosted Payment forms. Impact: Users may experience issues when trying to use the Invoicing Services and Accept Hosted Payment forms for Authorize.net Reported Start Time: 30 May 2024 14:43 GMT Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href=https://support.authorize.net target="_blank">Authorize.net Support Center</a> Incident #:INC18398572

investigating2024-05-30T15:51:55.000Z

Authorize.net is aware of an issue that is currently affecting Invoicing Services and Accept Hosted Payment forms. We are investigating the cause and working urgently to resolve the issue. Impact: Users may experience issues when trying to use the Invoicing Services and Accept Hosted Payment forms for Authorize.net Reported Start Time: TBD Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href=https://support.authorize.net target="_blank">Authorize.net Support Center</a> Incident #:TBD

May 28, 2024

Report: "TSYS Settlement Delay"

Last update 2024-05-28T18:07:48.779Z

resolved2024-05-28T18:07:48.763Z

The issue regarding a settlement delay for some TSYS merchants has been fully resolved. Impact: TSYS settlement is working as expected. Reported Start Time: 21 May 2024 Reported End Time: 18:15 GMT on 25 May 2024 Next Update: No further updates, issue resolved. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href=https://support.authorize.net target="_blank">Authorize.net Support Center</a> Incident #: INC18338151

monitoring2024-05-21T18:01:59.000Z

We have identified an issue that has resulted in a settlement delay for some TSYS merchants. This may have also caused a short period of transactional failures. Impacted Batches scheduled to settle May 20th should settle on May 21st. Impacted merchants will see a delay in their settled batches by 1 business day. Impact: Impacted merchants will see a delay in their settled batches by 1 business day. Reported Start Time: May 21, 2024 Next Update: After the affected batches has settled or as additional information is gathered. We regret any inconvenience this may cause for our customers. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href="https://support.authorize.net" target="_blank">Authorize.net Support Center</a> Incident #: INC18338151

May 22, 2024

Report: "Automated Recurring Billing Subscription Delay"

Last update 2024-05-22T15:44:51.594Z

resolved2024-05-22T15:44:51.581Z

The issue affecting Automated Recurring Billing (ARB) subscriptions that were set to run, May 21, 2024, but were delayed has been fully resolved. The affected subscriptions processed successfully today. Impact: Some users may have experienced a one-day delay processing their ARB subscriptions. Reported Start Time: May 21, 2024 Reported End Time: 19:30 GMT on May 22, 2024 Next Update: No further updates as incident is resolved. We regret any inconvenience this may cause for our customers. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href="https://support.authorize.net" target="_blank">Authorize.net Support Center</a> Incident #: INC18341216

monitoring2024-05-21T18:49:33.000Z

The issue that is caused some of the Automated Recurring Billing (ARB) subscriptions set to run today, May 21, 2024, to be delayed has been mitigated. We are monitoring to confirm the affected subscriptions will process tomorrow May 22, 2024. Impact: Some users may have a one-day delay processing their ARB subscriptions. Reported Start Time: May 21, 2024 Next Update: After the subscriptions process or as additional information is gathered. We regret any inconvenience this may cause for our customers. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href="https://support.authorize.net" target="_blank">Authorize.net Support Center</a> Incident #: INC18341216

identified2024-05-21T17:38:11.247Z

We have identified an issue that is causing some of the Automated Recurring Billing (ARB) subscriptions set to run today, May 21, 2024, to be delayed. Some ARB subscriptions will run today as not all subscriptions are affected. We are monitoring to confirm the affected subscriptions will process tomorrow May 22, 2024. Impact: Some users may have a one-day delay processing their ARB subscriptions. Reported Start Time: May 21, 2024 Next Update: After the subscriptions process or as additional information is gathered. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href="https://support.authorize.net" target="_blank">Authorize.net Support Center</a> Incident #: INC18341216

Report: "Accept Hosted API connection and customer Invoicing- Service Disruption"

Last update 2024-05-22T07:47:00.624Z

resolved2024-05-22T07:47:00.608Z

The issue affecting the Accept Hosted API connection and customer Invoicing has now been fully resolved. Authorize.net is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 03:00 GMT on 22 May 2024 Reported End Time: 06:34 GMT on 22 May 2024 Impact: Customers are now able to use the Hosted Payment form as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href=https://support.authorize.net target="_blank">Authorize.net Support Center</a> Incident #: INC18344806

monitoring2024-05-22T06:40:27.445Z

A fix has been implemented and we are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and customers are now able to use Accept Hosted API connection and customer Invoicing as expected. Reported Start Time: 03:00 GMT on 22 May 2024 Reported End Time: 06:34 GMT on 22 May 2024 Next Update: As current status changes. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href=https://support.authorize.net target="_blank">Authorize.net Support Center</a> Incident #: INC18344806

identified2024-05-22T06:03:51.812Z

We have identified the issue affecting our Accept Hosted API connection and customer Invoicing. We appreciate your patience as we work urgently to implement a mitigation. Impact: Users may experience errors loading Hosted Payment form. Reported Start Time: 03:00 GMT on 22 May 2024 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href=https://support.authorize.net target="_blank">Authorize.net Support Center</a> Incident #: INC18344806

investigating2024-05-22T05:36:03.816Z

Authorize.net is aware of an issue that is currently affecting our Accept Hosted API connection and customer Invoicing. We are investigating the cause and working urgently to resolve the issue. Impact: Users may experience errors loading Hosted Payment form. Reported Start Time: 03:00 GMT on 22 May 2024 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href="https://support.authorize.net" target="_blank">Authorize.net Support Center</a> Incident #: INC18344806

May 13, 2024

Report: "Planned System Enhancement – One Time Pin SMS Support for Merchant Interface/Portal"

Last update 2024-05-13T15:27:11.320Z

resolved2024-05-13T15:27:11.305Z

We have completed the Sandbox and Production update adding support for SMS when performing multi-factor authentication at login. For more details, please see our support article: <a href=”https://support.authorize.net/knowledgebase/Knowledgearticle/?code=KA-04115” target="_blank">What is multi-factor authentication (MFA)? </a> Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href=”https://support.authorize.net” target="_blank">Authorize.net Support Center</a>

monitoring2024-05-03T03:07:07.204Z

We have completed the Sandbox and Production update adding support for SMS when performing multi-factor authentication at login, and we are monitoring our systems. For more details, please see our support article: <a href=”https://support.authorize.net/knowledgebase/Knowledgearticle/?code=KA-04115” target="_blank">What is multi-factor authentication (MFA)? </a> Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href=”https://support.authorize.net” target="_blank">Authorize.net Support Center</a>

identified2024-04-30T20:18:43.000Z

The Production update has been rescheduled for May 2, 2024. We will provide an update once completed or if there is any further change in the schedule. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href="https://support.authorize.net" target="_blank">Authorize.net Support Center</a>

identified2024-04-23T16:40:52.000Z

The Sandbox has been completed as of April 22, 2024. The Production update is now scheduled for April 29, 2024. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href=”https://support.authorize.net” target="_blank">Authorize.net Support Center</a>

identified2024-04-18T17:45:16.613Z

We are currently implementing our previously announced update. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href=”https://support.authorize.net” target="_blank">Authorize.net Support Center</a>

identified2024-04-18T17:15:27.000Z

Authorize.net will be enhancing the Merchant Interface/Portal and provide support for SMS when performing multi-factor authentication once a user has a mobile number on file. For more details, please see our support article: <a href=”https://support.authorize.net/knowledgebase/Knowledgearticle/?code=KA-04115” target="_blank">What is multi-factor authentication (MFA)? </a> Release Schedule: -Sandbox: April 18, 2024 -Production: April 29, 2024 Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href=”https://support.authorize.net” target="_blank">Authorize.net Support Center</a>

May 2, 2024

Report: "Webhook Service Disruption"

Last update 2024-05-02T19:46:25.822Z

resolved2024-05-02T19:46:25.807Z

The issue affecting the Webhook service which may impact clients from receiving some Webhook responses has been fully resolved. Reported Start Time: 21:13 GMT on 4/30/2024 Reported End Time: 17:15 GMT on 5/1/2024 Impact: Customers should now be receiving Webhook responses as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href=https://support.authorize.net target="_blank">Authorize.net Support Center</a> Incident #: INC18218149

investigating2024-05-02T17:41:23.313Z

Authorize.net is aware of an issue that is currently affecting the Webhook service in production, which may impact clients from receiving some Webhook responses. We are investigating the cause and working urgently to resolve the issue. Impact: Users may experience issues with the Webhook service responses. Reported Start Time: 4/30/2024 Next Update: As additional information is received. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href=https://support.authorize.net target="_blank">Authorize.net Support Center</a>

Apr 30, 2024

Report: "Virtual Point of Sale Bug Fixes"

Last update 2024-04-30T20:27:52.428Z

resolved2024-04-30T20:13:42.000Z

The Virtual Point of Sale has been updated and fixed. You can find more details on how to use Authorize.net Virtual Point of Sales in our support article: <a href="https://support.authorize.net/knowledgebase/Knowledgearticle/?code=000001157" target="_blank">Virtual Point of Sale (VPOS) FAQ</a> Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href="https://support.authorize.net" target="_blank">Authorize.net Support Center</a>

monitoring2024-04-11T15:43:16.000Z

A fix has been released for the Virtual Point of Sale as of 04/11/2024 ~8:30am PT and we are monitoring the fixes for the below issue: -Device Registration -Receipt Printing -Authentication/Login Failures -Session Timeouts Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href=”https://support.authorize.net” target="_blank">Authorize.net Support Center</a>

identified2024-03-20T13:26:32.788Z

Authorize.net is planning to upgrade the Virtual Point of Sale service to rectify several issues, which include: -Device Registration -Receipt Printing -Authentication/Login Failures -Session Timeouts These enhancements are anticipated to be rolled out in the coming month (April 2024). We will keep you informed about the exact release date of these updates. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href="https://support.authorize.net" target="_blank">Authorize.net Support Center</a> Incident #: INC15743494

identified2024-03-20T13:25:09.929Z

We are continuing to work on a fix for this issue.

identified2024-03-05T23:14:43.373Z

Apr 17, 2024

Report: "Payment Service Disruption"

Last update 2024-04-17T02:49:44.065Z

resolved2024-04-15T21:10:30.000Z

The issue affecting payment processing has now been fully resolved. Authorize.net is conducting an internal review of the events to mitigate future occurrences. Impact: Customers are now able to use payment processing services as normal. Reported Start Time:12:00 GMT on April 15, 2023 Reported End Time: 20:58 GMT on April 15, 2023 Next Update: No further updates, issue resolved. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href=https://support.authorize.net target="_blank">Authorize.net Support Center</a> Incident #:INC18097420

identified2024-04-15T20:29:38.239Z

We are continuing to work on a fix for this issue.

identified2024-04-15T20:19:33.000Z

Authorize.net is aware of a service disruption currently preventing certain transactions from being processed. This may impact some cardholders' ability to make payments. We are investigating the cause and working urgently to resolve the situation. Impact: Users may experience issues with payment processing. Reported Start Time: 12:00 GMT on April 15, 2023 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href=https://support.authorize.net target="_blank">Authorize.net Support Center</a> Incident #:INC18097420

Feb 26, 2024

Report: "Merchant Interface/Partner Interface Login - One Time Pin Challenges"

Last update 2024-02-26T15:25:12.119Z

resolved2024-02-26T15:25:12.093Z

Beginning September 2023, Authorize.net further enhanced the login process requiring all users to perform further verification via a temporary one-time passcode sent to your user’s email address, which is now required to access your account. Please make sure your email contact information is kept up to date, so you can complete this process. To learn how to update your email address, read our support article: <a href="https://support.authorize.net/knowledgebase/Knowledgearticle/?code=000001549" target="_blank"> How do you update user contact information? </a> Additional information on multi-factor authentication can be found in our support article: <a href="https://support.authorize.net/knowledgebase/Knowledgearticle/?code=KA-04115" target="_blank">What is multi-factor authentication?</a> To stay up to date on planned work, maintenance or issues, please use and subscribe to Authorize.net's <a href="https://status.authorize.net/" target="_blank">Status Page</a> Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href="https://support.authorize.net" target="_blank">Authorize.net Support Center</a>

monitoring2023-09-13T20:04:59.832Z

Beginning September 2023, Authorize.net will be further enhancing the login process requiring all users to perform further verification via a temporary one-time passcode sent to your user’s email address, which is now required to access your account. Please make sure your email contact information is kept up to date, so you can complete this process. To learn how to update your email address, read our support article: <a href="https://support.authorize.net/knowledgebase/Knowledgearticle/?code=000001549" target="_blank"> How do you update user contact information? </a> Additional information on multi-factor authentication can be found in our support article: <a href="https://support.authorize.net/knowledgebase/Knowledgearticle/?code=KA-04115" target="_blank">What is multi-factor authentication?</a> To stay up to date on planned work, maintenance or issues, please use and subscribe to Authorize.net's <a href="https://status.authorize.net/" target="_blank">Status Page</a> Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href="https://support.authorize.net" target="_blank">Authorize.net Support Center</a>

monitoring2023-08-28T18:08:33.000Z

We are aware of the growing need for security and keeping our customer information safe and protected. Because of this, we have implemented additional security measures to ensure that only authorized users are able to access your account. Users may see and increase in identity verifications using One Time Pin. Although selecting Remember My Device can help reduce these challenges, this is not a guarantee you will not be asked to verify your identity. Additional information on multi-factor authentication can be found in our support article here. <a href="https://support.authorize.net/knowledgebase/Knowledgearticle/?code=KA-04115" target="_blank">What is multi-factor authentication?</a> Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href="https://support.authorize.net" target=“_blank”>Authorize.net Support Center</a>

Report: "Virtual Point of Sale Authentication Failures, Session Timeouts, and Printing Errors"

Last update 2024-02-26T15:23:06.114Z

resolved2024-02-26T15:23:06.095Z

This issue is being removed from the status page. Please do not hesitate to contact your Authorize.net support team or Support Center if you have any questions or concerns. Impact: Users may experience issues with printing VPOS2 receipts, Authentication Failures and Session Timeouts. Reported Start Time: 03/31/2023. Next Update: No further update. <a href="https://support.authorize.net" target="_blank">Authorize.net Support Center</a> Incident #: INC15743494

identified2023-04-17T16:56:26.075Z

We are sharing additional information about an issue affecting the Virtual Point of Sale 2 (VPOS2) service degradation. We are working urgently to mitigate the issue, and we appreciate your patience. Impact: Users may experience issues with printing VPOS2 receipts, Authentication Failures and Session Timeouts. Reported Start Time: 03/31/2023. Next Update: When status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href="https://support.authorize.net" target="_blank">Authorize.net Support Center</a> Incident #: INC15743494

identified2023-04-14T23:39:33.282Z

We are sharing additional information about an issue affecting the Virtual Point of Sale 2 (VPOS2) service degradation. We are aware of the issues and working on a solution as quickly as possible. We will update you here as soon as a meaningful update becomes available. Impact: Users may experience issues with printing VPOS2 receipts. Reported Start Time: 03/31/2023 Next Update: When status changes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href="https://support.authorize.net" target="_blank">Authorize.net Support Center</a> Incident #: INC15743494

investigating2023-04-03T21:43:15.562Z

We continue our investigation into the Virtual Point of Sale transaction printing issue and are working urgently to resolve the issue. Impact: Users may experience issues with Virtual Point of Sale transaction printing. Reported Start Time: 03/31/2023 Next Update: When the status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href="https://support.authorize.net" target="_blank">Authorize.net Support Center</a> Incident #: INC15743494

investigating2023-04-03T20:33:01.291Z

Authorize.net is aware of an issue that is currently affecting Virtual Point of Sale transaction printing. We are investigating the cause and working urgently to resolve the issue. Impact: Users may experience issues with printing Virtual Point of Sale 2 (vPOS2) receipts. Reported Start Time: 03/31/2023 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href="https://support.authorize.net" target="_blank">Authorize.net Support Center</a> Incident #: INC15743494

Feb 1, 2024

Report: "Intermittent Latency for Multiple Services"

Last update 2024-02-01T01:25:37.844Z

resolved2024-02-01T01:25:37.828Z

The issue affecting intermittent latency to multiple services is fully resolved. Authorize.net is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 19:30 GMT on 01/31/2024 Reported End Time: 01:00 GMT on 02/01/2024 Impact: Customers are now able to use these services as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href=https://support.authorize.net target="_blank">Authorize.net Support Center</a>

identified2024-02-01T00:56:09.876Z

We continue to work on the issue that impacts several services, including transaction processing, follow-on transaction requests, reporting services, user interface, search capabilities and profile updates. Impact: Users may experience issues with transaction processing, follow on transaction requests, reporting services, user interface search capabilities, Customer Information Manager and Recurring Billing profile updates. Reported Start Time: 19:30 GMT on 1/31/2024 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href=https://support.authorize.net target="_blank">Authorize.net Support Center</a> Incident #: TBD

investigating2024-02-01T00:00:38.690Z

Authorize.net is aware of intermittent latency that will occur for the next few hours which may impact several services including transaction processing, follow on transaction requests, reporting services, user interface, search capabilities and profile updates. Impact: Users may experience issues with transaction processing, follow on transaction requests, reporting services, user interface search capabilities, Customer Information Manager and Recurring Billing profile updates. Reported Start Time: 19:30 GMT on 1/31/2024 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href=https://support.authorize.net target="_blank">Authorize.net Support Center</a> Incident #: TBD

Jan 12, 2024

Report: "Sandbox Service Disruption"

Last update 2024-01-12T23:39:36.209Z

resolved2024-01-12T23:39:36.192Z

The issue affecting the Webhook notifications in the Sandbox environment has now been fully resolved. Authorize.net is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 01:12 GMT on 1/10/2024 Reported Start Time: 19:07 GMT on 1/12/2024 Impact: Webhook notifications are working as expected. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href=https://support.authorize.net target="_blank">Authorize.net Support Center</a> Incident #:INC17511538

monitoring2024-01-12T19:44:54.984Z

A fix has been implemented and we are monitoring closely to ensure the issue is resolved. Impact: Webhook notifications are working as expected. Notices that were not delivered will not be retried. Reported Start Time: 01:12 GMT on 1/10/2024 Reported Start Time: 19:07 GMT on 1/12/2024 Next Update: As current status changes. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href=https://support.authorize.net target="_blank">Authorize.net Support Center</a> Incident #:INC17511538

investigating2024-01-12T18:27:22.637Z

Authorize.net continues to investigate the service disruption affecting the Sandbox environment. We apologize for any inconvenience this may have caused. We are working urgently to resolve the issue. Impact: Webhook notifications may be delayed or not be sent as expected. Reported Start Time: Approximately 1/12/2024 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href=https://support.authorize.net target="_blank">Authorize.net Support Center</a>

investigating2024-01-12T17:21:44.468Z

Authorize.net is aware of a service disruption affecting the Sandbox environment. We apologize for any inconvenience this may have caused. We are investigating the cause and working urgently to resolve the issue. Impact: Webhook notifications may be delayed or not be sent as expected. Reported Start Time: Approximately 1/12/2024 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href=https://support.authorize.net target="_blank">Authorize.net Support Center</a>

Jan 9, 2024

Report: "Service Disruption"

Last update 2024-01-09T18:54:37.823Z

resolved2024-01-09T18:54:37.810Z

The intermittent issue affecting transaction processing and accessing the Merchant and Partner Interface has now been fully resolved. Authorize.net is conducting an internal review of the events to mitigate future occurrences. Impact: Transactions are processing as normal, and customers are now able to use the Merchant and Partner Interface as expected. Reported Start Time: 17:03 GMT on January 9, 2023. Reported End Time: 17:44 GMT on January 9, 2023. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href=https://support.authorize.net target="_blank">Authorize.net Support Center</a> Incident #: INC17486069

monitoring2024-01-09T18:03:47.790Z

A fix has been implemented and we are monitoring closely to ensure the issue is resolved. Impact: The intermittent issue has been mitigated. Transactions are processing as normal, and customers are now able to use the Merchant and Partner Interface as expected. Reported Start Time: 17:03 GMT on January 9, 2023. Reported End Time: 17:44 GMT on January 9, 2023. Next Update: As current status changes. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href=https://support.authorize.net target="_blank">Authorize.net Support Center</a> Incident #: INC17486069

investigating2024-01-09T17:41:23.491Z

Authorize.net is aware of a potential service disruption. We are in the initial stages of investigation and will share more information as soon as possible. We regret any inconvenience this may cause for our customers. We are investigating the cause and working urgently to resolve the issue. Impact: Users may experience issues with login for Merchant and/or Partner Interface. Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href=https://support.authorize.net target="_blank">Authorize.net Support Center</a>

Nov 28, 2023

Report: "Merchant Interface Login - Password Expiration Change"

Last update 2023-11-28T15:49:04.007Z

resolved2023-11-28T15:49:03.990Z

This change has been completed. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href="https://support.authorize.net" target="_blank">Authorize.net Support Center</a>

monitoring2023-10-30T15:14:23.000Z

Starting on October 30, 2023, Authorize.net will be moving from 120-day expiration to a 90-day expiration period to enhance login and account security. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href="https://support.authorize.net" target="_blank">Authorize.net Support Center</a>

Nov 8, 2023

Report: "Merchant and Partner Interface Access Issue"

Last update 2023-11-08T18:42:45.638Z

resolved2023-11-08T18:42:45.620Z

The issue affecting the Merchant and Partner Interface has now been fully resolved. Authorize.net is conducting an internal review of the events to mitigate future occurrences. Reported Start Time:19:02 GMT on 11/6/2023 Reported End Time: 19:19 GMT on 11/6/2023 Impact: Customers are now able to use the Merchant and Partner Interface as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href=https://support.authorize.net target="_blank">Authorize.net Support Center</a> Incident #: INC17166474

monitoring2023-11-06T20:23:27.131Z

Authorize.net identified an issue that was affecting access to the Merchant and Partner Interface. A fix has been implemented and we are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and customers are now able to use the Merchant and Partner Interface as expected. Reported Start Time: 19:02 GMT on 11/6/2023 Reported End Time: 19:19 GMT on 11/6/2023 Next Update: As current status changes. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href=https://support.authorize.net target="_blank">Authorize.net Support Center</a> Incident #: INC17166474.

Nov 7, 2023

Report: "Duplicate Settlement Transactions for Vantiv"

Last update 2023-11-07T18:28:08.004Z

resolved2023-11-07T18:28:07.989Z

The issue of duplicate settlement transactions has now been resolved. Merchants should not take any action to reverse/refund these transactions, as of 7 November 2023 all reversals have been completed. Cardholders should see the refunded balance within the next 1-2 business days. Please review the following support article for further details: https://support.authorize.net/knowledgebase/Knowledgearticle/?code=KA-04457. Authorize.Net is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 04:31 GMT on 29 October 2023 / 21:31 PDT 28 October 2023 Reported End Time: 14:30 GMT on 29 October 2023 / 07:30 PDT 29 October 2023 Impact: The issue of duplicate settlement transactions has been resolved. Merchants are no longer observing duplicated settlement transactions for Vantiv during the specified timeframe. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href=https://support.authorize.net target="_blank">Authorize.net Support Center</a> Incident #: INC17113151

monitoring2023-11-03T21:10:34.424Z

Mitigation efforts have been successful for the duplicate settlement transactions issue, and we are monitoring closely to ensure the issue is resolved. Authorize.net continues to work on the reversal of the duplicate settlements but do not have an estimated completion date at this time. Merchants should not take any action to reverse/refund these transactions, as we are doing so on their behalf. Impact: The issue has been mitigated. Merchants may still observe duplicated settlement transactions for Vantiv during the specified timeframe. Reported Start Time: 04:31 GMT on 29 October 2023 / 21:31 PDT 28 October 2023 Reported End Time: 14:30 GMT on 29 October 2023 / 07:30 PDT 29 October 2023 Next Update: As current status changes. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href=https://support.authorize.net target="_blank">Authorize.net Support Center</a> Incident #: INC17113151

identified2023-10-31T16:01:54.081Z

Authorize.net is aware of an issue with duplicate settlement transactions for client Vantiv on 28 October 2023. We are working to reverse the duplicate settlement but do not have an estimated completion at this time. Merchants should not take any action to reverse/refund these transactions, we are doing so on their behalf. We appreciate your patience as we work urgently to implement a mitigation. Reported Start Time: 28th October 2023 Impact: Merchants may observe duplicated settlement transactions for Vantiv We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns <a href="https://support.authorize.net" target=“_blank”>Authorize.net Support Center</a> Incident #: INC17113151

Nov 2, 2023

Report: "Merchant and Partner Interface Access Issue"

Last update 2023-11-02T21:47:18.235Z

resolved2023-11-02T21:47:18.220Z

The issue affecting the Merchant and Partner Interface has now been fully resolved. Authorize.net is conducting an internal review of the events to mitigate future occurrences. Impact: The issue has been mitigated and customers are now able to use the Merchant and Partner Interface as expected. Reported Start Time:18:59 GMT on 11/2/2023 Reported End Time: 19:35 GMT on 11/2/2023 Next Update: No further updates, issue resolved. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href=https://support.authorize.net target="_blank">Authorize.net Support Center</a> Incident #: INC1714337

monitoring2023-11-02T19:55:39.349Z

A fix has been implemented and we are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and customers are now able to use the Merchant and Partner Interface as expected. Reported Start Time:18:59 GMT on 11/2/2023 Reported End Time: 19:35 GMT on 11/2/2023 Next Update: As current status changes. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href=https://support.authorize.net target="_blank">Authorize.net Support Center</a> Incident #: INC1714337

investigating2023-11-02T19:29:30.986Z

We are continuing to investigate this issue.

investigating2023-11-02T19:27:45.741Z

Authorize.net is aware of an issue that is currently affecting the login process for Merchant and Partner Interface. We are investigating the cause and working urgently to resolve the issue. Impact: Users may experience issues with login for Merchant and Partner Interface. Reported Start Time: 18:59 GMT on 11/2/2023 Next Update: Within 90 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href=https://support.authorize.net target="_blank">Authorize.net Support Center</a> Incident #:INC17143337

Oct 5, 2023

Report: "Merchant Interface Access Issue"

Last update 2023-10-05T19:39:56.289Z

resolved2023-10-05T19:39:56.278Z

The issue affecting the Merchant Interface has now been fully resolved. Authorize.net is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 16:10 GMT on 05 October 2023 Reported End Time: 18:30 GMT on 05 October 2023 Impact: Customers are now able to use the Merchant Interface as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href=https://support.authorize.net target="_blank">Authorize.net Support Center</a> Incident #: INC16945756

monitoring2023-10-05T17:10:36.338Z

A fix has been implemented and we are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and customers are now able to use the Merchant Interface as expected. Reported Start Time: 16:10 GMT on 05 October 2023 Reported End Time: 18:30 GMT on 05 October 2023 Next Update: As current status changes. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href=https://support.authorize.net target="_blank">Authorize.net Support Center</a> Incident #: INC16945756

investigating2023-10-05T16:49:53.284Z

Authorize.net is aware of an issue that is currently affecting the login process for Merchant Interface. We are investigating the cause and working urgently to resolve the issue. Impact: Users may experience issues with login for Merchant Interface. Reported Start Time: 16:10 GMT on 05 October 2023 Next Update: Within 90 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href=https://support.authorize.net target="_blank">Authorize.net Support Center</a>

Sep 14, 2023

Report: "Settlement Delays for TSYS Processing Merchants"

Last update 2023-09-14T17:01:10.937Z

resolved2023-09-14T17:01:10.922Z

The issue affecting some settlement batch delays for TSYS processing merchants has now been fully resolved. Authorize.net is conducting an internal review of the events to mitigate future occurrences. Start: 03:54 GMT on 9/13/2023 End: 21:10 GMT on 9/13/2023 Impact: All settlements are processing as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href="https://support.authorize.net" target="_blank">Authorize.net Support Center</a> Incident #: INC16790735

monitoring2023-09-13T21:30:33.000Z

A fix has been implemented and we are monitoring closely to ensure the issue is resolved. Impact: All settlements are processing as normal. Start: 03:54 GMT on 9/13/2023. End: 21:10 GMT on 9/13/2023 Next Update: As current status changes. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href="https://support.authorize.net" target="_blank">Authorize.net Support Center</a> Incident #: INC16790735

investigating2023-09-13T20:32:50.000Z

Authorize.net is aware of an intermittent issue that is currently causing some settlement batch delays for TSYS processing merchants. We are investigating the cause and working urgently to resolve the issue. Impact: Users may receive their settlement funding later than usual. There is no impact on the ability of cardholders and merchants to use and accept Visa cards, though some cardholders may experience a delay in transactions appearing on their account statements. Reported Start Time: 03:54 GMT on 9/13/2023 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href="https://support.authorize.net" target="_blank">Authorize.net Support Center</a> Incident #: INC16790735

Sep 12, 2023

Report: "Settlement Delays for some CCS Processors"

Last update 2023-09-12T18:12:58.618Z

resolved2023-09-12T18:12:58.585Z

The issue affecting the CCS Settlement Delays for the following processors: - NABEPX - EVO - WePay - Vantiv - TYSYS has now been fully resolved. Authorize.net is conducting an internal review of the events to mitigate future occurrences. Start: 09 September 2023 End: 04:00 GMT on 12 September 2023 Impact: All CCS Settlements are processing as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href="https://support.authorize.net" target="_blank">Authorize.net Support Center</a> Incident #:INC16790121

identified2023-09-12T04:32:11.136Z

We are continuing to work on the issue that resulted in a settlement delay for batches processed on 09 September 2023. We appreciate your patience as we work urgently on mitigation. After further investigation, we have identified the impacts of following processors: - NAB EPX - EVO - WePay - Vantiv - TSYS Reported Start Time: 09 September 2023 Impact: Due to the settlement delay, merchants may receive their settlement funding later than usual. Next Update: As current status changes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href="https://support.authorize.net" target="_blank">Authorize.net Support Center</a> Incident #: INC16790121

identified2023-09-12T01:02:09.000Z

We have identified the issue that resulted in a settlement delay for batches processed on 09 September 2023. Impact CCS processors includes: -NAB EPX -EVO -WePay -Vantiv We appreciate your patience as we work urgently on mitigation. Reported Start Time: 09 September 2023 Impact: Due to the settlement delay, merchants may receive their settlement funding later than usual. Next Update: As current status changes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href="https://support.authorize.net" target="_blank">Authorize.net Support Center</a>

investigating2023-09-11T23:32:07.745Z

Authorize.net is aware of an issue that is currently affecting CCS Settlement Delays for the following processors: - NABEPX - EVO - WePay - Vantiv We are investigating the cause and working urgently to resolve the issue. Impact: Currently being investigated for RTC and Impact Reported Start Time: 09 September 2023 Next Update: Within 90 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href="https://support.authorize.net" target="_blank">Authorize.net Support Center</a>

Aug 28, 2023

Report: "Multi-Factor Authentication and Remember My Device Issues"

Last update 2023-08-28T17:08:20.411Z

resolved2023-08-28T16:50:11.000Z

The issue affecting the login process for Multi-Factor Authentication (MFA) and Remember My Device has now been fully resolved. Authorize.net is conducting an internal review of the events to mitigate future occurrences. Start: 13:08 GMT on 24 August 2023. End: 23:00 GMT on 25 August 2023. Impact: Customers are now able to use Multi-Factor Authentication (MFA) and Remember My Device as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href="https://support.authorize.net" target="_blank">Authorize.net Support Center</a> Incident #: INC16649702

monitoring2023-08-25T23:39:23.586Z

A fix has been implemented and we are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and customers are now able to use Multi-Factor Authentication (MFA) Login and Remember My Device. Start:13:08 GMT on 24 August 2023. Next Update: As current status changes. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href="https://support.authorize.net" target="_blank">Authorize.net Support Center</a> Incident #: INC16649702

investigating2023-08-25T16:55:36.081Z

Authorize.net is investigating the issue affecting the login process for Multi-Factor Authentication (MFA) and Remember My Device. We are investigating the cause and working urgently to resolve the issue. Impact: Users may experience issues with Multi-Factor Authentication (MFA) Login and Remember My Device. Reported Start Time: 13:08 GMT on 24 August 2023. Next Update: When status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href="https://support.authorize.net" target="_blank">Authorize.net Support Center</a> Incident #: INC16649702

monitoring2023-08-24T22:57:10.639Z

A fix has been implemented and we are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and customers are now able to use Multi-Factor Authentication (MFA) Login and Remember My Device. Start:13:32 GMT on 24 August 2023. End: 21:30 GMT on 24 August 2023. Next Update: As current status changes. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href="https://support.authorize.net" target="_blank">Authorize.net Support Center</a> Incident #: INC16649702

investigating2023-08-24T18:42:28.353Z

Authorize.net continues to investigate the issue affecting the login process for Multi-Factor Authentication (MFA) and Remember My Device. We are investigating the cause and working urgently to resolve the issue. Impact: Users may experience issues with Multi-Factor Authentication (MFA) Login and Remember My Device. Reported Start Time: 13:08 GMT on 24 August 2023. Next Update: When status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href="https://support.authorize.net" target="_blank">Authorize.net Support Center</a> Incident #: INC16649702

investigating2023-08-24T17:37:09.000Z

Authorize.net is aware of an issue that is currently affecting the login process for Multi-Factor Authentication (MFA) and Remember My Device. We are investigating the cause and working urgently to resolve the issue. Impact: Users may experience issues with Multi-Factor Authentication (MFA) Login and Remember My Device. Reported Start Time:13:08 GMT on 24 August 2023. Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href="https://support.authorize.net" target="_blank">Authorize.net Support Center</a> Incident #: INC16649702

Report: "EVO Card Authorization Issue"

Last update 2023-08-28T04:48:09.485Z

resolved2023-08-23T00:17:09.203Z

The issue affecting EVO card authorizations has now been fully resolved. Authorize.net is conducting an internal review of the events to mitigate future occurrences. Impact: Users are now able to use EVO card transactions as normal. Reported Start Time: 20:45 GMT on 8/22/2023. Reported End Time: 23:25 GMT on 8/22/2023. Next Update: No further updates, issue resolved. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href="https://support.authorize.net" target="_blank">Authorize.net Support Center</a> Incident #: INC16631347

investigating2023-08-22T22:12:50.228Z

Authorize.net is aware of an issue that is currently affecting EVO card authorizations. We are investigating the cause and working urgently to resolve the issue. Impact: Users may experience issues with transactions receiving Response To Customer (RTC) 25. Reported Start Time: 20:45 GMT on 8/22/2023. Next Update: Within 90 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href="https://support.authorize.net" target="_blank">Authorize.net Support Center</a> Incident #: INC16631347

Aug 24, 2023

Report: "Merchant Interface and Partner Interface Login Issue"

Last update 2023-08-24T00:24:51.885Z

resolved2023-08-24T00:23:56.000Z

The issue affecting the login process for Merchant Interface and Partner Interface has now been fully resolved. Authorize.net is conducting an internal review of the events to mitigate future occurrences. Start: 22:08 GMT on 23 Aug 2023 End: 23:45 GMT on 23 Aug 2023 Impact: Customers are now able to use Merchant Interface and Partner Interface as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href="https://support.authorize.net" target="_blank">Authorize.net Support Center</a> Incident #:INC16642493

monitoring2023-08-23T23:56:21.106Z

A fix has been implemented and we are monitoring closely to ensure the issue affecting the login process for Merchant and Partner Interface is resolved. Impact: The issue has been mitigated and customers are now able to use Merchant Interface and Partner Interface as expected. Start: 22:08 GMT on 23 Aug 2023 End: 23:45 GMT on 23 Aug 2023 Next Update: As current status changes. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href="https://support.authorize.net" target="_blank">Authorize.net Support Center</a>

investigating2023-08-23T23:37:41.680Z

Authorize.net is aware of an issue that is currently affecting the login process for Merchant and Partner Interface. We are investigating the cause and working urgently to resolve the issue. Impact: Users may experience issues with login for Merchant and Partner Interface. Next Update: Within 90 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href="https://support.authorize.net" target="_blank">Authorize.net Support Center</a>

Aug 22, 2023

Report: "Merchant Emails"

Last update 2023-08-22T15:51:49.895Z

resolved2023-08-22T15:51:49.876Z

The issue affecting Merchant emails has now been fully resolved. Authorize.net is conducting an internal review of the events to mitigate future occurrences. Start: 8/18/2023 End: 18:23 GMT on 8/18/2023 Impact: Customers are now able to receive emails for settlement reports, transaction receipts and verification pins as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href="https://support.authorize.net" target="_blank">Authorize.net Support Center</a> Incident #: INC16615384

monitoring2023-08-21T18:42:02.270Z

A fix has been implemented and we are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and customers are now able to receive Merchant emails for settlement reports, transaction receipts and verification pins as expected. Start: 8/18/2023 End: 18:23 GMT on 8/18/2023 Next Update: As current status changes. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href="https://support.authorize.net" target="_blank">Authorize.net Support Center</a> Incident #: INC16615384

investigating2023-08-21T17:43:40.648Z

Authorize.net continues to investigate the cause of the issue affecting Merchant emails. We are working urgently to resolve the issue. Impact: Users may observe missing emails for settlement reports, transaction receipts and verification pins. Reported Start Time: 8/18/2023 Next Update: As status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href="https://support.authorize.net" target="_blank">Authorize.net Support Center</a> Incident #: INC16615384

investigating2023-08-21T16:47:57.548Z

Authorize.net is aware of an issue that is currently affecting Merchant emails. We are investigating the cause and working urgently to resolve the issue. Impact: Users may observe missing emails for settlement reports, transaction receipts and verification pins. Reported Start Time: 8/18/2023 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. <a href="https://support.authorize.net" target="_blank">Authorize.net Support Center</a> Incident #: INC16615384