Is Aurora Solar Down Right Now? Check if there is a current outage ongoing.

Currently, we are experiencing an issue where the design pages in the downloaded Sales Mode PDF are failing to complete. Our Engineering teams are investigating and we will provide an update as soon as possible.

This incident has been resolved

We are continuing to monitor for any further issues.

Our engineers have already deployed a fix. Monitoring the status.

We’ve identified that the issue is being caused by a temporary disruption with PVWatts. Our Engineering team is actively working on a solution, and we will provide further updates as progress is made.

We are currently experiencing an issue where the simulation is not working and is returning an error. Our Engineering team is investigating, and we will provide an update as soon as possible.

This issue is now resolved.

The issue appears to have been resolved after UNPKG addressed the problem on their end. We are now seeing the login page accessible and are continuing to monitor the situation.

Our Engineering team has identified a potential root cause and is actively working on a fix. We will provide updates as progress continues.

We are currently experiencing an issue where the Aurora login page is not loading, preventing users from logging in. Our Engineering team is actively investigating, and we will provide an update as soon as possible.

We have confirmed that the issue has been resolved by Enfin.

Enfin has implemented a fix for this issue. We are continuing to monitor the situation.

Enfin and Aurora are investigating this issue, and we will share an update as soon as possible.

Currently, we are experiencing an issue and our Engineering teams are investigating and we will provide an update as soon as possible.

This issue has been resolved. Thank you for your patience and understanding.

A fix has been implemented and we are monitoring the results.

The issue has been identified and our team is now working on a fix to be implemented. Thank you.

Our team is aware of the difficulties you're experiencing with uploading custom images to your designs. We are actively investigating the issue to resolve it as soon as possible. Thank you for your patience and understanding.

The issue with the Edit Proposal Button in Sales Mode has now been resolved. Thank you for your patience and collaboration. Have a great rest of your day!

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We have been informed that non-admin users are currently unable to utilize the Edit Proposal Template/Slide Button in Sales Mode. We appreciate your patience as we investigate this matter further.

We have observed significant improvement in the platform for Philippine-based users and it appears the issue with the ISPs has now been resolved. We will now close this issue. We appreciate your patience and collaboration in this matter.

Our team has identified that the issue is due to certain Internet Service Providers (ISPs) in the Philippines exhibiting poor connectivity to our servers.

Our team was able to confirm that the issue is caused by a third party partial outage and only Philippine-based users are affected.

Please bear with us as we check this issue on the platform.

This incident has been resolved. Thank you for your patience and understanding.

A fix has been implemented and we are monitoring the results.

Our Engineering Team has identified the issue, and they are currently working on a fix. We will provide an update as soon as possible. Thank you for your patience as we resolve this matter.

Currently, we are experiencing an issue where Shading Data are failing to be retrieved via API. Our Engineering teams are investigating and we will provide an update as soon as possible.

We appreciate your patience. The issue regarding the saving of designs and the execution of simulations has now been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are continuing to investigate this issue and will update as soon as we find the source of this issue. Thank you for your patience and understanding.

Currently, we are experiencing an issue where simulation is not working and unable to save the designs. Our Engineering teams are investigating and we will provide an update as soon as possible.

This incident has been resolved.

We have implemented a fix for this issue, and we are observing that the simulation is now working as expected. We will continue to monitor the situation closely.

We have isolated the third-party outage, but issue is still occurring on our end. Our team is actively working on resolving the issue. We appreciate your patience.

We’ve identified that the issue is caused by a third-party outage. Our Engineering team is actively working on a solution. Thank you for your patience.

Currently, we are experiencing an issue where simulation is not calculating and returning an error. Our Engineering teams are investigating and we will provide an update as soon as possible.

Thank you for your patience. We are pleased to inform you that the issue reported has been successfully resolved.

Our third-party service provider is now implementing a fix, we're monitoring system performance at the moment. We appreciate your patience as we work to get Aurora to 100% capacity.

We are currently monitoring a third-party outage that is affecting Aurora's performance. We are hoping for a resolution very soon.

Our team is currently checking a possible source of the platform's degraded performance, I will continue to update you on the progress of our investigation. Thank you for bearing with us.

Please bear with us as we continue to investigate this issue. Thank you for your patience.

We are currently facing some issues with the performance of the Aurora platform. Our dedicated Engineering teams are actively investigating the problem. We understand the inconvenience this may cause and are working diligently to resolve it.

This incident has been resolved.

We have identified an issue with a third-party vendor that is impacting Nearmap, irradiance, and performance simulations. We are working with our engineers to monitor this situation and will continue to keep you updated.

We are currently investigating this issue.

This incident has been resolved.

The issue has been identified and we are waiting for a fix to be implemented.

This issue is now fully resolved.

We have implemented a fix for this issue and are seeing systems improving. We are continuing to monitor the situation.

We have identified the root cause of the issue and are currently implementing a fix.

We are currently experiencing an issue where setbacks are not displaying. Our Engineering Teams are investigating and we will provide an update as soon as possible.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We have identified the root cause of the issue and are currently implementing a fix.

We are currently investigating this issue.

This incident has been resolved.

We are continuing to investigate this issue.

We are currently investigating this issue.

This incident has been resolved.

We are continuing to work on a fix for this issue.

The issue has been identified and a fix is being implemented.

We are currently investigating this issue. Please reach out to support@aurorasolar.com if you require assistance with manually adding setbacks.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

Currently, we are experiencing an issue where live chats are unable to be initiated in New Aurora. Our Engineering teams are investigating and we will provide an update as soon as possible.

The incident has been resolved. Thank you for your patience during this time.

Aurora Solar is currently experiencing a third party outage that has a direct affect on our utilities and incentives function in Aurora. We are currently monitoring this issue. Thank you for your patience and we apologize for any inconvenience.

This issue is now fully resolved.

The cause has been identified and a fix has been implemented. We're currently monitoring the situation.

Currently, we are experiencing an intermittent issue where imagery and lidar data fail to load. Our engineering teams are investigating and we will provide an update as soon as possible.

This incident has been resolved.

This issue has been mitigated. All features should have full functionality restored.

We have identified an issue with a third-party vendor that is impacting many users of Aurora. We are working with our engineers to monitor this situation and will continue to keep you updated.

This incident has been resolved.

We have recovered the irradiance functionality in the app but are still seeing some issues changing simulation settings in v2. If you have access to the legacy version of the app, you may be able to use it as a workaround. We will continue to work on this issue until it is fully resolved and will continue to update you via this ticket.

We are currently investigating this issue.

This incident has been resolved. Thank you for your patience and please reach out to support@aurorasolar.com if you are still experiencing this issue.

A fix has been implemented and we are monitoring the results.

We believe we have identified a solution to the issue caused by the recent IOS 16.4.1 update and are doing some final testing before releasing. We will update you as soon as we push the fix. Thank you for your continued patience!

The issue has been identified and a fix is being implemented. 1. Outage is directly related to iPad users with the most recent IOS update (16.4.1) 2. Avoid updating your iPad if you haven’t already

This incident has been resolved for new projects in Aurora. For any previously-created projects that are continuing to face this issue, please refresh the project and the design will default to Google HD or Google imagery (depending on what is available). Please reach out support@aurorasolar.com if you have any questions.

The issue has been identified and a fix is being implemented.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are currently investigating this issue.

We have implemented a fix for this issue and it is now fully resolved.

The issue has been identified and a fix is being implemented.

We have identified the root cause of the issue and are currently implementing a fix.

We are currently investigating this issue.

Issue resolved. All projects will complete as normal.

SDK deploy caused an issue where designs by some customers are unable to complete. In process of rolling back the deploy to restore service.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Aurora is currently being affected by an outage a third-party hosting provider is experiencing.

This incident has been resolved.

The issue has been identified and mitigated. We are continuing to monitor the platform to ensure there are no further issues.

Currently, we are experiencing an intermittent issue where LIDAR data is failing to load. Our Engineering teams are investigating and we will provide an update as soon as possible.

This issue is now fully resolved.

A fix is in place and we have seen systems return to normal operation. We are continuing to monitor the platform to ensure there are no further issues.

Currently, we are experiencing an issue where the platform is failing to load. Our Engineering teams are investigating and we will provide an update as soon as possible.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to work on a fix for this issue.

Due to an issue with an upstream 3rd party provider, there is an outage on the Aurora platform affecting simulations, lidar, imagery, Aurora AI, and Lead Capture. We will continue to investigate the issue and provide updates.

This incident has been resolved.

A fix has been implemented and we are monitoring.

The issue was caused by our 3rd party services. A fix is being worked on. We are monitoring the issue.

The issue has been identified.

Aurora is currently experiencing slowness on computational tasks, such as performance simulations, irradiance maps, and financial simulations. We are aware and investigating the issue.

Aurora Design Request API experienced an issue where design requests were not working and current designs were not saving. Issue began at 2:27 PM PST. Our Engineering teams began investigating and the fix was made around 2:35 PM PST. Issue was resolved at 2:40 PM PST. This issue is now fully resolved.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently investigating this issue.

This incident has been resolved.

Core functionality has since been restored and we will continue to monitor. However, users who view or apply to Mosaic's Zero loans will still be unable to access that feature until the issue with the upstream provider is resolved.

This incident has been resolved.

We have implemented a fix and are currently monitoring the results closely.

We are currently investigating the issue and seeing some imagery and lidar data affected.

This issue is now resolved.

We are continuing to monitor for any further issues and will provide an update once operations are fully restored.

We are currently in partial recovery from this outage. Customers can expect to see some degree of continued impact which should alleviate over the next several hours. We will continue to provide regular updates on the progress of recovery as information becomes available.

We are continuing to work on mitigating this issue.

Some users are currently experiencing intermittent issues connecting to the Aurora platform. This is due to a wider DNS issue which is affecting one of our upstream hosting providers. We are currently working to mitigate the issue while monitoring the situation with our provider.

This issue is now resolved.

We have implemented a fix for this issue and have seen services return to normal. We are continuing to monitor the platform closely for any further issues.

We are currently investigating an issue where the New Aurora platform is not loading for some users.

This incident has been resolved.

We are continuing to monitor for any further issues.

We are currently monitoring, the services are operational.

We are currently investigating this issue.

This incident has been resolved.

A fix has been implemented and we are currently monitoring the results closely.

We have identified the root cause and are continuing to implement a fix.

We are continuing to investigate the issue.

We are currently experiencing some issues with the Client SDK resulting in SDK not loading, we are currently investigating the issue.

This issue is now resolved.

A fix is in place and we have seen systems return to normal operation. We are continuing to monitor the platform to ensure there are no further issues.

We have identified the root cause of the issue and are currently implementing a fix.

We are currently investigating reports of Aurora not loading for some users.

This issue is now resolved.

A fix has been implemented by the hosting provider, and Aurora processes have returned to normal operation. We are continuing to monitor the platform closely for any further issues.

Aurora is currently being affected by an outage a third-party hosting provider is experiencing. This is causing delays in the completion of computational tasks, such as performance simulations, irradiance maps, and financial simulations.

This issue is now resolved.

We have implemented a fix for this issue and the platform has now returned to normal operation. We are continuing to monitor the system closely to ensure there are no further issues.

We are currently investigating an issue where some computational tasks are taking longer than normal to complete.

This issue is now resolved.

A fix has been implemented and systems are returning to normal. We are continuing to monitor the platform.

We are currently investigating the issue.

The issue with Google Maps Platform has been resolved for all affected users.

Google Maps team has identified the issue and is currently implementing a fix.

Google Maps services have not yet returned to normal status, we are monitoring the status closely.

Google Maps is having a partial outage which may affect our maps in CAD. We are keeping a close eye on the issue.

This issue is now resolved.

Our third-party provider has implemented corrective measures and we are seeing Aurora services return to normal. We are continuing to closely monitor the platform to ensure there are no further issues.

Aurora is currently being impacted by an outage affecting a third-party hosting provider. We are working with our partner to restore services as quickly as possible.

We are currently investigating issues with accessing the Aurora platform.

This incident has been resolved.

The fix has been implemented and we are currently monitoring the results.

We have identified the root cause and are currently working on a fix.

We are currently investigating the issue.

This incident is now resolved.

We have implemented additional mitigation steps and all Aurora processes have returned to normal operation. We are continuing to monitor our platform as well as the status of our hosting provider to ensure there are no further issues.

We have implemented some temporary mitigation measures to restore affected services and are seeing improvement across the platform, though services are still degraded. We will continue to work to improve services as much as possible until the underlying issue is fully resolved by our hosting provider.

Our engineering team is exploring ways to speed up the recovery time of the Aurora Platform, irrespective of our downstream providers state. We are grateful for your patience and will update again when we have more to share.

We are currently in partial recovery from this outage along with our third-party hosting providers. We expect continued impact as our platform, and the platforms of our partners, process the large backlog of requests left unprocessed during the outage. Customers can expect to see some degree of continued impact which should alleviate over the next several hours. We will continue to provide regular updates on the progress of recovery as information becomes available.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

We have identified that the issue impacting Aurora is related to an outage affecting a third party hosting provider. We are working with this provider to restore services as soon as possible.

We are currently investigating an issue causing slowness and issues with simulations in Aurora.

This incident has been resolved.

The fix that was implemented was effective and the platform has returned to normal. We are continuing to monitor our systems closely to ensure there are no further issues.

We have identified the root cause of the issue and implemented a fix. We are continuing to investigate the root cause to ensure there are no further issues.

We are currently experiencing some downtime and our App is down. We are currently investigating the issue.

This incident has been resolved.

The fix that was implemented was effective and we have seen the platform return to normal. We are continuing to monitor our systems closely to ensure there are no further issues.

We have identified the root cause of the issue and implemented a fix. We are continuing to investigate the root cause to ensure there are no further issues.

We are currently investigating an issue where New Aurora is experiencing slowness. This is not affecting Legacy Aurora.

This issue is now resolved.

The fix has been implemented and we have seen the platform return to normal. We are continuing to monitor the system closely to ensure there are no further issues.

The issue has been identified and we are currently working on a fix.

We are currently investigating an issue causing the application to run slowly for some users.

This issue is now resolved.

A fix has been implemented and we have seen systems return to normal. We are continuing to monitor the platform closely to ensure no further issues arise.

We are continuing to work on a fix for this issue.

The issue has been identified and we are currently implementing a fix.

We are currently investigating an issue where computational tasks are failing to complete. This includes Auto Designer, auto-string, irradiance mapping, LIDAR, Lead Capture AI and performance simulations.