Is Atera Down Right Now? Check if there is a current outage ongoing.

We are currently experiencing service disruptions due to a widespread outage affecting Cloudflare. Our engineers are actively monitoring the situation and exploring mitigation steps to minimize the impact on our services. We will provide updates as more information becomes available.

We are currently experiencing an issue affecting Customer Portal SSO logins. Our team is actively investigating this and working to restore access as quickly as possible. We apologize for the inconvenience and will provide updates as they become available.

Some users are experiencing elevated error rates and latency across the listed services due to OpenAI service disruption.

We are currently experiencing a service outage affecting Atera Academy. Our team is actively investigating the issue and working to restore access as quickly as possible. We apologize for the inconvenience and will provide updates as they become available.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We’re currently experiencing an issue with Splashtop remote connections. You may be able to connect after multiple attempts. As a temporary workaround, please use AnyDesk for remote access.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to investigate this issue.

We are aware that some customers may encounter issues while attempting to make purchases. This is due to an outage with our third-party payment provider, BlueSnap. Our team is actively working with BlueSnap to resolve this issue as quickly as possible. For updates on BlueSnap's status, please visit: https://status.bluesnap.com/. We appreciate your patience and understanding.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently experiencing connectivity issues with Splashtop services in Europe. Our team is actively working to resolve the issue as quickly as possible. We appreciate your patience and understanding.

This incident has been resolved.

We have received a fix from the vendor

We are working closely with the sentinel team to resolve the issue

The only component affected is the Atera Agent currently. Our teams are working to investigate the issue

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently experiencing an issue with the connectivity to app.atera.com. Our teams are actively working to resolve this issue and restore normal service as soon as possible.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently experiencing an outage affecting the Auth0 authentication services. This issue is impacting user logins and processes across all environments.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently experiencing issues with the AnyDesk integration where the download link is broken. Our team is aware of the problem and is actively working on a resolution. We apologize for any inconvenience and appreciate your patience.

Following close monitoring of the environment after the remediation steps have been performed, we have confirmed that services are operational and in full working order.

Our DevOps teams have taken steps to mitigate the impact of this incident and we are currently monitoring the performance and stability of Atera for the affected customers.

US customers may experience performance degradation due to an issue reported by Microsoft. Our DevOps teams are collaborating with Microsoft teams to resolve this incident as quickly as possible. https://azure.status.microsoft/en-us/status

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently experiencing a login performance issue. Our technical team is actively investigating the issue to resolve it as quickly as possible. Thank you for your understanding.

This incident has been resolved.

A fix has been implemented and we are monitoring the results. All Auth0 Cloud Environments are operational right now https://status.auth0.com/

The issue has been identified and a fix is being implemented.

We are currently experiencing a login performance issue related to our Auth0 authentication service. Our technical team is actively investigating the issue to resolve it as quickly as possible. Thank you for your understanding.

The connectivity issue with app.atera.com has been fully resolved, and we can confirm that the connection is now stable

We are pleased to inform you that the connectivity issue with app.atera.com has been resolved, and normal service has been restored. Our teams have worked diligently to address the underlying cause of the problem, and we are now monitoring the performance to ensure stability.

We apologize for the inconvenience, but we are currently experiencing an issue with the connectivity to app.atera.com. Our teams are actively working to resolve this issue and restore normal service as soon as possible.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Microsoft Azure seems to be experiencing intermediate outages. Customers might experience slower than usual response times and slower agent information updates.

This incident has been resolved.

A fix has been implemented and we are monitoring the results. The queue has decreased and the performance is improved now.

We are currently experiencing a delayed email queue, which may result in functionalities like email-to-ticket taking longer than expected. Our engineering team is actively working to resolve this issue as quickly as possible

This incident has been resolved.

Some of our EU customers may experience system slowness. We're working to get the service back to operational as quickly as possible.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

Some of our customers are currently facing connectivity issues. Our engineering team is diligently investigating the root causes of the problem and working to restore the service.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently still experiencing high DB load impacting system performance and login. Our engineering teams, along with Microsoft partners, are actively working to isolate and resolve the issue as quickly as possible. Updates will follow shortly. We apologize for the inconvenience

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are currently aware of connectivity issues impacting Splashtop functionality within our RMM platform. Users may experience difficulties accessing their remote computers during this time (intermittently). A server issue has been identified by Splashtop engineers and it is currently being worked on. We apologize for the inconvenience. For updates, please monitor https://status.splashtop.com/

This incident has been resolved.

A fix has been implemented and we are monitoring the results. https://status.splashtop.com/

We are currently aware of connectivity issues impacting Splashtop functionality within our RMM platform. Users may experience difficulties accessing their remote computers during this time. A server issue has been identified by Splashtop engineers and it is currently being worked on. We apologize for the inconvenience. For updates, please monitor https://status.splashtop.com/

This incident has been resolved.

Some customers may experience issues when accessing the shared scripts library and the Work from Home (WFH) feature. We have identified the problem as a database issue, and our engineering teams are actively working to resolve it as quickly as possible

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Some of our customers may encounter system slowness due to elevated database loads. We are actively working to restore normal service as swiftly as possible

A fix has been implemented and we are monitoring the results.

Some of our customers may encounter system slowness due to elevated database loads. We are actively working to restore normal service as swiftly as possible

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently still experiencing high DB load impacting system performance. Our engineering teams, along with Microsoft partners, are actively working to isolate and resolve the issue as quickly as possible. Updates will follow shortly. We apologize for the inconvenience

Some of our customers may experience system slowness, we're working to get the service back to operational as quickly as possible.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Some of our customers may experience system slowness, we're working to get the service back to operational as quickly as possible.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Some WFH users may encounter problems with incoming SMS on our 'Work from Home' feature. Our engineering team is actively collaborating with our SMS service provider, Twilio, to solve the issue as soon as possible.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Some of our customers may experience system slowness and accessibility issues in the Tickets tab from the Atera console, we're working to get the service back to operational quickly as possible.

This incident has been resolved.

We are still monitoring the situation, the performance is currently stable and it seems to be working as intended. You can find more information about the Azure network issue here: https://azure.status.microsoft/en-us/status

Some of our customers may experience system slowness, due to networking problems that Azure is experiencing. Atera has managed to stabilize its environment, and performance is expected to improve now. We are still monitoring the situation closely. You can find more information about the Azure network issue here: https://azure.status.microsoft/en-us/status

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Our chat service is currently unavailable due to an outage with our service provider, Zendesk. We apologize for the inconvenience caused. We are actively working with Zendesk support to resolve the issue as quickly as possible. For further updates and more details, please refer to https://status.zendesk.com/ .

Our engineers have worked alongside Microsoft teams and have successfully completed mitigation workstreams. The telemetries indicate the services have recovered completely. More information about Azure Service Health can be found here: https://azure.status.microsoft/en-us/status

The issue seems to have originated from networking problems that Azure is experiencing. Atera has managed to stabilize its environment, and performance is expected to improve now. We are still monitoring the situation closely. You can find more information about the Azure network issue here: https://azure.status.microsoft/en-us/status

Some of our customers in the Australia region may be experiencing system slowness. We are actively working to restore the service as quickly as possible.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Some of our customers may experience system slowness, we're working to get the service back operational quickly as possible.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The network issue related to Cloudflare has been resolved. However, we are still experiencing problems with our EU gateway, which may impact performance for European customers. Our teams are actively working to resolve this issue as soon as possible.

Some customers may experience slow GUI response. This is due to maintenance being performed by Cloudflare (https://www.cloudflarestatus.com). Our development team is currently working on making internal configuration changes to improve performance during the Cloudflare maintenance period.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Users may be experiencing intermittent login issues with App.atera.com. Our engineering teams are actively working to restore the service as soon as possible. We apologize for any inconvenience this may cause.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are aware that some of our customers may be experiencing system slowness, and we want to assure you that our team is working diligently to restore normal service as quickly as possible. We apologize for any inconvenience this may have caused and appreciate your patience and understanding

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Some customers might experience slowness issues on the main ticketing page or duplicate tickets. Our engineers are investigating the issue.

This incident has been resolved.

Some of our customers may experience intermittent login issues due to Auth0 infrastructure problems. Their teams are working to push a fix in production as soon as possible.

This incident has been resolved.

The connectivity has been restored. For hanging browser sessions, we recommend refreshing the page and try to log back in. We are currently monitoring and observing the outcome.

Although Microsoft reversed a WAN alteration they put in place, some of our customers might still experience login issues. We are currently investigating.

Microsoft reversed a WAN alteration they put in place, which appears to have resolved the issue. We are now observing the outcomes.

There are currently network issues being reported in the Azure environment by Microsoft, which may result in some of our customers experiencing slow application performance. Our team is collaborating with Microsoft engineers to resolve the issue as quickly as possible. For more information please refer to this link : https://azure.status.microsoft/en-gb/status

This incident has been resolved.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

We are currently facing Outbound email delays. Our teams are working to get this resolved as soon as possible.

This incident has been resolved.

Our authentication provider Auth0 seems to experience downtime. We're in contact with their support teams and we'll update as soon as we possible.

Some of our customers may experience intermittent login issues, our development & ops teams are working to get the issue resolved ASAP.

This incident has been resolved.

We’re pleased to report that Microsoft’s Windows Defender error has been resolved! This error had been caused due to a change in Microsoft’s Windows Defender policy, and has nothing to do with Atera specifically. We responded as quickly as possible and worked diligently to get Microsoft to fix it as soon as possible. The fix is reflected in the security intelligence version 1.379.508.0 or above. Please update to the latest security intelligence version, which can be done here: https://www.microsoft.com/en-us/wdsi/defenderupdates Ideally, Windows Defender should automatically update itself when coming online or within 24 hours, in this case, Atera agents will automatically be restored and there is no need for manual intervention. If automatic restore did not work, you can manually restore the agents using one of the following commands: “C:\Program Files\Windows Defender\MpCmdRun.exe" -Restore -Name "HackTool:Win32/RemoteAdmin" -All -path "C:\Program Files\ATERA Networks\AteraAgent "C:\Program Files\Windows Defender\MpCmdRun.exe" -Restore -Name HackTool:Win32/RemoteAdmin -All -path "C:\Program Files (x86)\ATERA Networks\AteraAgent" You can also read our step-by-step guide here: https://support.atera.com/hc/en-us/articles/6658561781788 As always, we’re here 24/7, so if you need further assistance, feel free to contact us on our live chat, or at support@atera.com.

[Windows Defender Update] We’ve been working hard alongside Microsoft, and have been informed that Microsoft “confirms that the sample is clean. Based on that, we’ve removed detection on the file.” The fix changes will be reflected in the security intelligence version 1.379.516.0 or above. Currently, the security intelligence version corresponding to these changes is in the process of merging and will release soon. We will update you as soon as it's released and this error will be resolved. Thank you for your patience and understanding!

We are aware that some customers may be experiencing Windows Defender removing Atera Agents in some workstations. This change is on Microsoft’s side and not Atera-related. Our Security Team and Development Teams are working with Microsoft to resolve this issue ASAP! We apologize for any inconvenience. In the meantime, you can whitelist Atera Agents in Microsoft Defender until this is resolved on Microsoft’s side as described in this link: https://support.atera.com/hc/en-us/articles/215955967-Troubleshoot-the-Atera-Agent-Windows- You can use this command to whitelist Atera in Windows defender: Add-MpPreference -ExclusionPath "C:\Program Files\Atera Networks\AteraAgent" -Force Add-MpPreference -ExclusionPath "C:\Program Files (x86)\Atera Networks\AteraAgent" -Force Add-MpPreference -ExclusionProcess "AteraAgent.exe" -Force This is a PowerShell command that needs to run as an Administrator. We also added this to our shared script library, for easier and more convenient mass deployment. Please note that if the agent was already removed, you’ll have to add an exception to whitelist the download folder as well in order to allow re-download and re-installation. As always, we’re here 24/7, so if you need further assistance, feel free to contact us on our live chat, or at support@atera.com

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are aware that some customers are experiencing problems with authentication. Our R&D and DevOps team are working to get it resolved ASAP. We're sorry for any inconvenience caused.

This incident has been resolved.

We are currently experiencing issues processing payments via PayPal. We are working to resolve this as quickly as possible and are monitoring to prevent service disruption. We will update again when a solution has been implemented. Should you experience any issues or have any questions, please contact success@atera.com Thank you for your patience and understanding and we apologize for any inconvenience this may have caused.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

One of our Azure SQL servers in the US is experiencing a high CPU load. Our engineering teams are working to get it resolved ASAP. Please be patient as we resolve the issue.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

One of our Azure SQL servers in the EU is experiencing a high CPU load. Our engineering teams are working to get it resolved ASAP. Updates will be posted as soon as possible.

This incident has been resolved.

Our US data centers are currently experiencing a latency issue. As such, some customers may experience a degraded UI experience. We continue to monitor the instance and will update once the performance has been restored. For immediate assistance, please contact support.

This incident has been resolved.

Auth0 authentication service is restored, customers are now able to login. We are still monitoring the situation.

Some of our users may experience problems logging in. This is due to an issue with Auth0, our Authenticator Provider. For more details, please refer to this link: https://status.auth0.com/?region=US-3&environment=Production Our Engineering Team is working with Auth0 to get this resolved ASAP.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Some of our customers may experience system slowness and login issues, we're working to get the service back to operational quickly as possible.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to work on a fix for this issue.

Please be advised, an issue has been detected with Azure’s databases in Europe causing some of our European customers to experience intermittent issues logging into the Atera platform (app.atera.com). Our teams are already working with our Microsoft partners to provide a solution as soon as possible

Our customers may experience intermittent issues logging into the Atera platform (app.atera.com). Please be advised, our teams have already identified the issue and we are working on providing a solution as soon as possible.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue may also impact other agent related services and is still being investigated.

Some customers may experience issues with features under the Manage button of the Devices. We are working to get the problem resolved as quickly as possible.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently investigating this issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The recent outage has originated from Cloudflare services being down. Cloudflare implemented a fix and we hope that the service will be restored soon.

Some customers are currently experiencing issues logging into the Atera platform, this is due to AUTH0 service being down. Our OPS and DEV teams are working to resolve the issue ASAP. We apologize for the inconvenience .

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Some of our EU customers may experience system slowness due to high servers load, we're working to get the service back to operational quickly as possible.

This incident has been resolved.

The fix has been implemented, error levels are back to normal. Our teams will continue to monitor the performance.

The root cause has been identified and errors are decreasing.

Our engineers have detected elevated errors in some of our servers. Updates will be provided via this channel as soon as possible.