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Last checked 2025-06-14T13:53:55.323Z from Artsy's official status page

Historical record of incidents for Artsy

May 19, 2025

Report: "Increased latency across Artsy"

Last update 2025-05-19T18:00:24.549Z

resolved2025-05-19T03:30:00.000Z

This incident was resolved on Monday May 19th at 12:30pm EDT. This incident affected: Artsy for iPhone, Artsy for Android, Artsy API, Artsy Content Management System (CMS) (Content Management, Conversations, Analytics), and Artsy.net Website (Content, E-commerce, Auctions Bidding, Partners).

May 1, 2025

Report: "Newly uploaded image Processing Delays"

Last update 2025-05-01T23:39:31.715Z

resolved2025-05-01T23:39:31.699Z

This incident has been resolved.

investigating2025-05-01T23:39:07.546Z

Image processing delays have been resolved.

investigating2025-05-01T20:32:14.951Z

Currently investigating some delays on processing of newly uploaded images

Sep 26, 2024

Report: "Auctions are experiencing outage"

Last update 2024-09-26T15:14:10.732Z

resolved2024-09-26T15:14:10.715Z

This incident has been resolved.

monitoring2024-09-26T15:06:57.523Z

A fix has been implemented and we are monitoring the results.

investigating2024-09-26T14:57:07.755Z

We are currently investigating this issue.

Sep 17, 2024

Report: "Increased latency across Artsy"

Last update 2024-09-17T19:10:23.163Z

resolved2024-09-17T19:10:23.144Z

This incident has been resolved.

monitoring2024-09-17T18:57:55.598Z

A fix has been implemented and we are monitoring the results.

investigating2024-09-17T18:21:24.589Z

We are currently investigating this issue.

Jun 28, 2024

Report: "SMS delivery degraded"

Last update 2024-06-28T13:43:03.092Z

resolved2024-06-28T13:43:03.078Z

This incident has been resolved.

identified2024-06-28T13:35:10.959Z

The issue has been identified and a fix is being implemented.

investigating2024-06-28T13:21:32.360Z

We are currently investigating reports of failed SMS deliveries.

Apr 30, 2024

Report: "Some email Delivery and Configuration Disruptions"

Last update 2024-04-30T02:51:29.068Z

resolved2024-04-30T02:51:29.048Z

Our external provider has fixed the issue on their end and our services are back up.

identified2024-04-29T14:28:31.285Z

The issues have been identified and it's being fixed at the moment.

investigating2024-04-29T14:26:48.252Z

We are continuing to investigate this issue.

investigating2024-04-29T14:24:30.000Z

We are currently experiencing a disruption in some email delivery and e-mail configuration services due to a performance issue with an external service provider. This is affecting our ability to send alerts, offer emails, and configure e-mail notifications.

Apr 16, 2024

Report: "Search service degraded"

Last update 2024-04-16T16:13:48.366Z

resolved2024-04-16T16:13:48.344Z

This incident has been resolved.

monitoring2024-04-16T14:21:09.771Z

A fix has been implemented and we are monitoring the results.

identified2024-04-16T14:06:03.983Z

The issue has been identified and a fix is being implemented.

investigating2024-04-16T13:07:01.835Z

We are continuing to investigate this issue.

investigating2024-04-16T13:04:09.525Z

We are seeing degraded performance in search on artsy.net and other clients. We are investigating the issue.

Mar 1, 2024

Report: "Facebook authentication broken in App and Web"

Last update 2024-03-01T14:12:28.819Z

resolved2024-03-01T14:12:28.806Z

This incident has been resolved.

identified2024-03-01T10:49:04.023Z

The issue has been identified and a fix is being implemented.

investigating2024-03-01T10:47:03.940Z

We are currently investigating the issue.

Jan 30, 2024

Report: "Degradation of API performance"

Last update 2024-01-30T19:08:51.454Z

resolved2024-01-30T19:08:51.436Z

This incident has been resolved.

monitoring2024-01-29T20:19:43.080Z

A fix has been implemented and we are monitoring the results.

identified2024-01-29T20:12:35.651Z

The issue has been identified and a fix is being implemented.

investigating2024-01-29T19:31:56.129Z

We are currently investigating the issue

Aug 24, 2023

Report: "Issues loading conversations and sending messages"

Last update 2023-08-24T18:20:17.570Z

resolved2023-08-24T18:20:17.557Z

This incident has been resolved.

monitoring2023-08-24T14:57:43.810Z

A fix has been implemented and we are monitoring the results.

investigating2023-08-24T14:14:53.506Z

We are currently investigating this issue.

Aug 15, 2023

Report: "Email responses to conversations experiencing delayed delivery"

Last update 2023-08-15T14:40:03.662Z

resolved2023-08-15T14:40:03.645Z

This incident has been resolved.

monitoring2023-08-15T11:15:19.967Z

We are continuing to monitor for any further issues.

monitoring2023-08-15T11:14:38.819Z

Responses to a conversation via email between Monday, August 14th, 2023 at 9:06 PM GMT+02:00 and Tuesday, August 15th, 2023 at 11:50 AM GMT+02:00 were delayed due to a system malfunction. A fix has been implemented and all messages will be delivered over the next few hours.

Mar 17, 2023

Report: "Artist pages error on load"

Last update 2023-03-17T00:04:27.068Z

resolved2023-03-17T00:04:27.049Z

This incident has been resolved.

monitoring2023-03-16T22:45:02.110Z

A fix has been implemented and we are monitoring the results.

identified2023-03-16T22:26:56.088Z

Users may encounter an error when navigating to artist pages. We have identified the root cause and stopped it. Attempting to have those pages recover to a healthy state.

Mar 10, 2023

Report: "[CMS] Users are having trouble uploading images since yesterday evening"

Last update 2023-03-10T16:45:56.291Z

resolved2023-03-10T16:45:56.273Z

This incident has been resolved.

monitoring2023-03-10T14:55:22.732Z

We are continuing to monitor for any further issues.

monitoring2023-03-10T14:53:00.294Z

A fix has been implemented and we are monitoring the result.

investigating2023-03-10T13:36:50.768Z

We are currently investigating this issue.

Feb 28, 2023

Report: "CMS Unable to Load"

Last update 2023-02-28T16:27:53.414Z

resolved2023-02-28T16:27:53.391Z

This incident has been resolved.

monitoring2023-02-28T15:47:57.135Z

CMS is back up, but we are monitoring to ensure no further issues.

identified2023-02-28T15:20:22.936Z

The issue has been identified and a fix is being implemented.

Feb 18, 2023

Report: "New bidders unable to enter phone number"

Last update 2023-02-18T15:12:29.231Z

resolved2023-02-18T15:12:29.214Z

The hotfix is now live and this issue is resolved, users should update the app as soon as possible.

identified2023-02-17T19:03:24.430Z

We have identified the issue and are issuing a hotfix. In the meantime, bidders please navigate to artsy.net on your mobile browser to continue registration.

investigating2023-02-17T18:44:15.477Z

We are continuing to investigate this issue.

investigating2023-02-17T18:43:02.715Z

We are currently investigating an incident regarding new bidders unable to register for auctions due to phone validation errors.

Feb 6, 2023

Report: "Artsy.net and Artsy unavailble"

Last update 2023-02-06T10:31:38.332Z

resolved2023-02-06T10:31:38.311Z

This incident has been resolved.

monitoring2023-02-06T08:45:09.975Z

A fix has been implemented and we are monitoring the results.

investigating2023-02-06T07:46:12.509Z

We are currently investigating this issue.

Dec 9, 2022

Report: "Elevated API Errors"

Last update 2022-12-09T10:42:42.982Z

resolved2022-12-09T10:28:10.184Z

This incident has been resolved.

identified2022-12-09T10:25:36.337Z

We're experiencing an elevated level of API errors and are currently looking into the issue.

Jul 19, 2022

Report: "Artsy Android: Google Sign Up issues"

Last update 2022-07-19T16:49:46.387Z

resolved2022-07-19T16:49:46.372Z

This incident has been resolved.

investigating2022-07-19T15:59:54.527Z

We are continuing to investigate this issue.

investigating2022-07-19T15:59:40.283Z

We are currently investigating this issue.

Jul 4, 2022

Report: "High latency, degraded service"

Last update 2022-07-04T08:44:15.153Z

resolved2022-07-04T08:44:15.138Z

This incident has been resolved.

monitoring2022-07-02T16:12:14.536Z

The issue has been solved and we are monitoring the health of our services

investigating2022-07-02T16:09:00.080Z

We are continuing to investigate this issue.

investigating2022-07-02T15:52:05.344Z

We are currently investigating the issue

Apr 5, 2022

Report: "High gravity latency: Many of Artsy dependent services are affected"

Last update 2022-04-05T18:19:41.997Z

resolved2022-04-05T18:19:41.978Z

The incident has been resolved.

monitoring2022-04-05T15:54:31.038Z

We identified a fix and we are currently monitoring.

identified2022-04-05T15:48:25.817Z

We have identified the root cause and we are working on a solution.

investigating2022-04-05T15:47:17.541Z

We are currently investigating this issue.

Report: "CMS: Artwork Form issues for edition sets"

Last update 2022-04-05T13:35:24.939Z

resolved2022-04-05T13:35:24.927Z

The incident has been resolved.

monitoring2022-04-05T11:28:41.226Z

A fix has been deployed to production for the CMS artwork form issues related to edition sets. We are monitoring production.

identified2022-04-05T10:37:45.413Z

The CMS artist page is now loading properly. We identified the issues with updating edition sets data using the Artwork Form. We are currently working on a fix.

investigating2022-04-05T09:36:31.443Z

We are currently experiencing issues with the Content Management System's artist page and the artwork form. Investigations are ongoing.

Report: "CSM: Artworks and Artist's Artworks page do not load"

Last update 2022-04-05T13:35:01.132Z

resolved2022-04-05T13:35:01.119Z

This has been downgraded. The product team will monitor the issue.

investigating2022-04-05T12:58:13.292Z

Some galleries are experiencing issues with the Artworks and Artist's Artworks on the CMS side. We are currently investigating the cause.

Mar 31, 2022

Report: "Android version 7.3.3 crashing on startup"

Last update 2022-03-31T01:53:58.956Z

resolved2022-03-31T01:53:58.937Z

This incident has been resolved.

monitoring2022-03-31T01:49:21.752Z

A fix has been implemented and we are monitoring the results.

identified2022-03-31T00:48:41.701Z

The issue has been identified and a fix is being implemented.

Mar 9, 2022

Report: "Elevated 500s on artsy.net (web,apps)"

Last update 2022-03-09T20:01:39.970Z

resolved2022-03-09T20:01:39.957Z

This incident has been resolved.

monitoring2022-03-09T19:47:17.860Z

Search infrastructure has been restored to working order.

identified2022-03-09T19:32:06.688Z

We experienced an issue in our search infrastructure and are working fast to resolve it.

investigating2022-03-09T18:56:24.158Z

We are currently investigating an issue with some parts of the site and search not responding.

Feb 17, 2022

Report: "Artsy.net service outage"

Last update 2022-02-17T20:23:07.312Z

resolved2022-02-17T20:23:07.296Z

This incident has been resolved.

monitoring2022-02-17T18:35:56.517Z

We are seeing a return to full service and will be continuing to monitor the issue.

investigating2022-02-17T17:54:12.193Z

We are currently investigating an issue with Artsy.net and certain parts of the site not working.

Dec 1, 2021

Report: "Some artworks are showing as "Contact Gallery" when they should be BNMO"

Last update 2021-12-01T15:55:48.617Z

resolved2021-12-01T15:55:48.596Z

This incident has been resolved.

monitoring2021-12-01T14:30:00.298Z

A fix has been implemented and we are monitoring the results.

investigating2021-12-01T10:55:41.395Z

We are currently investigating this issue.

Nov 10, 2021

Report: "Conversations broken"

Last update 2021-11-10T20:12:14.156Z

resolved2021-11-10T20:12:14.140Z

This incident has been resolved.

monitoring2021-11-10T16:22:35.614Z

Impulse is back working fine and we are monitoring it.

investigating2021-11-10T15:24:53.200Z

We are currently investigating this issue

Oct 26, 2021

Report: "Unable to bid"

Last update 2021-10-26T15:07:57.748Z

resolved2021-10-26T15:07:57.728Z

This incident has been resolved.

monitoring2021-10-26T12:12:36.020Z

A fix has been implemented and we are monitoring the results.

investigating2021-10-26T12:01:14.227Z

We are currently investigating the issue

Oct 7, 2021

Report: "Search and Artist screen broken"

Last update 2021-10-07T12:26:38.459Z

resolved2021-10-07T12:26:38.441Z

Search and artist page are back to fully operational

monitoring2021-10-07T11:27:36.612Z

A fix has been implemented and we are monitoring the results.

identified2021-10-07T11:26:50.197Z

The issue has been identified and a fix is being implemented

investigating2021-10-07T09:18:19.011Z

We are currently investigating the issue

Aug 24, 2021

Report: "Viewing Rooms page on web is not accessible"

Last update 2021-08-24T12:44:45.219Z

resolved2021-08-24T12:44:45.204Z

This incident has been resolved.

identified2021-08-24T11:49:35.366Z

The issue has been identified and a fix is being implemented.

investigating2021-08-24T09:29:52.806Z

We are currently investigating this issue.

Jul 14, 2021

Report: "Elevated 500s on artsy.net, mobile and partner applications"

Last update 2021-07-14T19:46:50.409Z

resolved2021-07-14T19:46:50.393Z

This incident has been resolved.

monitoring2021-07-14T17:23:52.837Z

We are continuing to monitor for any further issues.

monitoring2021-07-14T17:12:19.112Z

A fix has been implemented and we are monitoring the results.

Apr 21, 2021

Report: "Partners unable to reorder artworks in CMS"

Last update 2021-04-21T19:10:39.161Z

resolved2021-04-21T19:10:39.145Z

This incident has been resolved.

identified2021-04-21T15:35:54.287Z

The issue has been identified and a fix is being implemented.

investigating2021-04-21T14:52:18.776Z

We are continuing to investigate this issue.

investigating2021-04-21T14:51:56.084Z

We are currently investigating this issue.

Apr 14, 2021

Report: "auctions screen broken"

Last update 2021-04-14T18:02:25.434Z

resolved2021-04-14T18:02:25.419Z

This incident has been resolved.

monitoring2021-04-14T10:39:33.379Z

A fix has been implemented and we are monitoring the results

identified2021-04-14T10:33:58.166Z

The issue has been identified and a fix is being implemented

investigating2021-04-14T09:13:52.217Z

We are currently investigating the issue

Mar 24, 2021

Report: "Latest iOS Application defaulting to test environment for users upgrading to v6.7.9"

Last update 2021-03-24T17:47:19.077Z

resolved2021-03-24T17:47:19.059Z

This incident has been resolved.

monitoring2021-03-04T14:37:38.126Z

We have released an updated version of the app that resolves the issue, please update your application to the latest version on the app store (6.8.0) if you are having trouble. Sorry for the inconvenience!

identified2021-03-03T20:50:56.701Z

We have an issue with the latest version of our iOS app (6.7.9) that is causing some users to be logged into a test environment. Don't worry your data is still there! We are working on getting a fixed version out to you ASAP. In the meantime you can uninstall and reinstall the application on your device to get back things back to normal.

Mar 12, 2021

Report: "CMS and Artsy.net pages are intermittently unavailable"

Last update 2021-03-12T21:18:14.263Z

resolved2021-03-12T21:18:14.243Z

This incident has been resolved.

monitoring2021-03-12T18:10:23.503Z

The issue seems to have resolved on its own, but we are still monitoring it for now.

Feb 4, 2021

Report: "Artsy.net elevated 500s"

Last update 2021-02-04T13:05:38.650Z

resolved2021-02-04T13:05:38.631Z

This incident has been resolved.

monitoring2021-02-03T18:01:34.000Z

Some Artsy services have been disrupted by a denial-of-service attack. We are working with our firewall and infrastructure providers to limit any impact on users.

monitoring2021-02-03T11:03:27.694Z

A fix has been implemented and we are monitoring the results

investigating2021-02-03T10:17:52.132Z

We are currently investigating the issue

Dec 8, 2020

Report: "Partner reports that artworks cannot be saved"

Last update 2020-12-08T22:15:13.871Z

resolved2020-12-08T22:15:13.859Z

This incident has been resolved.

monitoring2020-12-08T21:53:02.387Z

A fix has been implemented and we are monitoring the results.

investigating2020-12-08T21:33:08.268Z

We are currently investigating this issue.

Oct 9, 2020

Report: "Artsy.net unavailable"

Last update 2020-10-09T14:50:39.191Z

resolved2020-10-09T14:50:39.176Z

This incident has been resolved.

monitoring2020-10-09T14:40:27.446Z

A fix has been implemented and we are monitoring the results.

investigating2020-10-09T14:32:28.231Z

We are currently investigating the issue.

Oct 1, 2020

Report: "CMS Analytics: Incorrect artwork and artist page view counts"

Last update 2020-10-01T15:53:39.075Z

resolved2020-10-01T15:53:39.061Z

We've confirmed that CMS analytics data is back to normal.

identified2020-09-30T21:00:23.488Z

We've identified incorrect data for recent artwork and artist page view counts displayed in the CMS analytics dashboard. Our team introduced a fix and data should be back to normal by tomorrow at 12:00 ET.

Sep 26, 2020

Report: "Inquiry conversation email service degraded"

Last update 2020-09-26T16:40:33.164Z

resolved2020-09-26T16:40:33.153Z

This incident has been resolved.

monitoring2020-09-26T14:36:22.944Z

A fix has been implemented and we are monitoring the results.

investigating2020-09-25T22:10:07.256Z

We are currently investigating this issue.

Sep 9, 2020

Report: "Artsy.net and CMS are down"

Last update 2020-09-09T19:27:07.362Z

resolved2020-09-09T19:27:07.350Z

This incident has been resolved.

monitoring2020-09-09T19:21:48.385Z

A fix has been implemented and we are monitoring the results.

identified2020-09-09T19:15:28.226Z

Internal DNS config change caused bad routing between services, reverting and applying those changes now.

investigating2020-09-09T18:15:52.325Z

We are currently investigating this issue.

Aug 5, 2020

Report: "Artsy.net is unstable"

Last update 2020-08-05T02:58:16.821Z

resolved2020-08-05T02:58:16.807Z

This incident has been resolved.

monitoring2020-08-05T02:29:12.474Z

We are continuing to monitor the issue but have mitigated things and the site is responding.

investigating2020-08-05T02:11:46.223Z

We are continuing to investigate this issue.

investigating2020-08-05T01:29:46.361Z

We are currently investigating this issue.

Jul 29, 2020

Report: "Artsy.net search is down"

Last update 2020-07-29T20:43:55.729Z

resolved2020-07-29T20:43:55.712Z

This incident has been resolved.

monitoring2020-07-29T20:35:09.675Z

A fix has been implemented and we are monitoring the results.

investigating2020-07-29T20:30:46.202Z

We are currently investigating this issue.

Jul 28, 2020

Report: "Transactional emails may be delayed or unavailable due to Sendgrid outage"

Last update 2020-07-28T20:03:36.990Z

resolved2020-07-28T20:03:36.969Z

Sendgrid has implemented a fix and is monitoring on their end. After investigating, we do not believe any emails to Artsy users were dropped, though some may have been delayed.

monitoring2020-07-28T18:57:22.292Z

Sendgrid has updated their status page and notes that some mail may be stuck waiting for delivery but that most functionality should be operational: https://status.sendgrid.com/ We believe that emails are working as expected but are still unable to log in to Sendgrid to verify.

investigating2020-07-28T17:33:53.000Z

Sendgrid, which we use to send transactional emails, is experiencing degraded service: https://status.sendgrid.com/ We're investigating to determine the full impact on Artsy systems

Jul 17, 2020

Report: "Artsy.net is down"

Last update 2020-07-17T23:28:25.154Z

resolved2020-07-17T23:28:25.139Z

3rd party issue is resolved and all systems are operational.

monitoring2020-07-17T22:30:53.114Z

Cloudflare implemented a fix and we are continuing to monitor

monitoring2020-07-17T21:37:30.222Z

Looks like the 3rd party service is stabilizing. Systems are coming back online.

investigating2020-07-17T21:28:09.622Z

All of artsy.net is down due to an upstream 3rd party dependency being unavailable.

Jul 6, 2020

Report: "Analytics data in CMS is out of date"

Last update 2020-07-06T15:50:27.679Z

resolved2020-07-06T15:50:27.665Z

This incident has been resolved.

investigating2020-07-06T14:23:50.392Z

We are continuing to investigate this issue.

investigating2020-07-06T14:19:29.932Z

Data is ~ 4 days out of date on the CMS analytics page. We are currently pursuing a fix for the issue and expect it to be resolved within a couple hours.

Jun 29, 2020

Report: "Analytics data is not updating in CMS"

Last update 2020-06-29T17:02:47.022Z

resolved2020-06-29T17:02:47.007Z

This incident has been resolved.

monitoring2020-06-29T16:49:33.668Z

A fix has been implemented and we are monitoring the results.

investigating2020-06-29T14:54:05.138Z

We are currently investigating an issue where analytics have not been updated in the CMS since June 23.

Jun 11, 2020

Report: "CMS image uploading partially unavailable"

Last update 2020-06-11T01:42:01.206Z

resolved2020-06-11T01:42:01.187Z

Our image processing service has been back to the normal state.

monitoring2020-06-10T20:46:06.950Z

The image processing service was back and we are monitoring.

investigating2020-06-10T19:30:29.795Z

We are currently investigate the issue.

May 27, 2020

Report: "Artsy.net is partially unavailable."

Last update 2020-05-27T16:09:32.533Z

resolved2020-05-27T16:09:32.517Z

This incident has been resolved.

monitoring2020-05-27T15:18:31.744Z

A fix has been implemented and we are monitoring the results.

investigating2020-05-27T15:06:51.336Z

We are continuing to investigate this issue.

investigating2020-05-27T14:52:22.621Z

We are currently investigating this issue.

Apr 24, 2020

Report: "/collection/ pages showing few/no artworks"

Last update 2020-04-24T22:04:28.632Z

resolved2020-04-24T22:04:28.615Z

This incident has been resolved.

monitoring2020-04-24T19:54:46.884Z

After clearing caches for our APIs, the issue seems to be resolved. We're continuing to monitor

investigating2020-04-24T19:19:20.082Z

We rolled back a recent deployment, which fixed issues with /collect and /gallery/works pages. We're continuing to investigate collection errors

investigating2020-04-24T18:59:24.799Z

We are currently investigating this issue.