Is Articulate Down Right Now? Check if there is a current outage ongoing.

Hi, everyone! We investigating an issue where AI features may not work or are slow to load in Storyline 360 and Rise 360. We are working closely with our team to ensure a solution is in place as soon as possible. We’re sorry for the trouble!

Our team is currently investigating an issue affecting our purchasing pages—specifically, the inability to buy new subscriptions or add seats. As a result, we're temporarily unable to process orders for Articulate products. We'll share updates here as soon as we have more information.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Hello Rise 360 users! Rise Authoring will be making updates on Saturday, May 31, 2025 from 8pm EST to 11pm EST. Rise 360 dashboard, authoring, AI features, Localization, sharing, and publishing will be unavailable during this time. We’ll let you know when the maintenance is complete.

This incident has been resolved. Processing of orders is working as expected.

Our team is currently investigating an issue affecting our purchasing pages—specifically, credit card information is not being accepted during checkout. As a result, we're temporarily unable to process orders for Articulate products. We’re sorry for the trouble and we'll share updates here as soon as we have more information.

Content Library 360 images are now working normally, and this incident is resolved.

Hi Content Library Users! You may be experiencing latency issues when loading Content Library images. We are aware of this and monitoring the issue. This is affecting Rise 360, Storyline 360 and Rise.com. Apologies for the trouble.

## **Articulate 360 Services: Intermittent Performance Issues \(March 13-24, 2025\)** On March 13th, 2025 at approximately 12:00 PM PST, customers experienced intermittent issues with Articulate 360 services due to a memory issue on one of our core backend services. Performance stabilized on March 21st, 2025 at 2:00 PM PST. We are committed to ensuring that all of our products are available so that you have what you need, when you need it. After a detailed analysis, we're now sharing what happened, how we responded, and the steps we've taken to improve our systems and processes going forward. ## Incident Details On March 13th, customers experienced intermittent performance issues and errors with Articulate 360 Services. The incident lasted for 11 days, with services fully restored on March 24, 2025 at 12:00 PM PST.  Impact: * Some customers reported trouble using Review 360 Share links  * Difficulty accessing desktop tools  * Issues staying logged into web-hosted tools  * Services would return to normal for significant periods of time and then experience problems during isolated windows Timeline: * March 13, 12:00 PM PST: Initial reports of intermittent performance issues  * March 13: Identified apparent memory leak; reverted a system change made earlier in the day  * March 14-16: Services appeared functional for many hours; upgraded third-party monitoring tool to collect more information * March 17: Made an update to solve a secondary memory leak; symptoms returned after 4-5 hours * March 20: Discovered the monitoring tool had its own memory leak; attempted to reverse the upgrade * March 21, 2:00 PM PST: Identified our mistake and correctly downgraded the monitoring tool, stopping the final leak * March 21-24: Continued monitoring for any issues over the weekend * March 24, 12:00 PM PST: Confirmed normal performance and resolved the incident   ## Root Cause Our investigation revealed two separate memory leaks affecting our systems: 1. An initial memory leak that we incorrectly attributed to a system change made on March 13  2. A second memory leak inadvertently introduced when we upgraded our third-party monitoring tool to collect more diagnostic information  These memory leaks caused our systems to hit memory limits, resulting in the intermittent performance issues experienced by \[some\] customers.  ## Actions Taken As a result of this incident, we have identified the following actions: * Make an architecture change that eliminates extended downtime when making required changes to database clusters. * Adjust our monitoring thresholds to accommodate faster speeds of these services. * Work with our third-party vendor to prevent similar issues in the future. ## Articulate’s Commitment to Excellence Every day, you entrust Articulate with the crucial mission of training your customers, employees, and teams—a responsibility we take very seriously and value deeply. We’re sorry for any inconvenience the recent incident may have caused, impacting the smooth and efficient service we constantly aim to deliver. We are fully committed to learning from this experience and strengthening our pledge to support your ongoing success and satisfaction.

The issue is now resolved. Thank you for your patience.

All of the Articulate 360 services are operational! We'll continue to monitor performance.

Hi Articulate 360 users, We're investigating an issue causing occasional errors or timeouts when accessing multiple Articulate 360 applications. We apologize for the inconvenience and are actively working on a fix. We'll provide updates as soon as more information is available.

This incident is resolved. Thanks for your patience!

Exporting from Rise 360 is now fully functional. If you're still experiencing an issue, please reach out to our Support team: support@articulate.com.

Hi Rise 360 users, we are aware that Rise 360 exports are stuck spinning and not downloading (this applies to publishing to PDF, Web, LMS, Reach). We are investigating a solution! We’re sorry for the trouble and appreciate your patience!

On March 11th 2025, Articulate 360 had an outage due to system misconfiguration. We are committed to ensuring that all of our products are highly available so that you have what you need, when you need it. After a detailed analysis, we're now sharing what happened, how we responded, and the steps we've taken to improve our systems and processes going forward. ## **Incident Details** On March 11, 2025, Rise 360 was unavailable for 70 minutes. At 07:34ET Rise 360 on-call engineers were paged due to a failing service health check monitor. Our incident response plan was activated and the on call Product Engineer began coordinating resolution. Engineers identified the root cause of the issue as a misconfigured environment variable used by many services in our infrastructure. This was caused by a duplicate definition of the environment variable. Engineers took steps to reset the environment variable and redeploy services to bring them back up. Service was restored for all customers, at 08:44ET. As a result of this incident, we have identified the following actions: * Update policies and documentation for engineers to clarify environment variable definition standards to prevent duplicate definitions. * Improve our deployment pipelines to decrease the recovery time of our services when there are errors. ## **Articulate’s Commitment to Excellence** Every day, you entrust Articulate with the crucial mission of training your customers, employees, and teams—a responsibility we take very seriously and value deeply. We’re sorry for any inconvenience the recent incident may have caused, impacting the smooth and efficient service we constantly aim to deliver. We are fully committed to learning from this experience and strengthening our pledge to support your ongoing success and satisfaction.

Rise 360 is performing normally, and this issue has been resolved.

Rise 360 access has been restored and is fully functional. If you're still experiencing an issue, please reach out to our Support team support@articulate.com.

Hi, all! We’re aware of an issue affecting Rise 360 Dashboard and Rise Authoring. Our team is actively investigating and working to resolve the issue as quickly as possible. We’ll provide updates as we have more information. Thank you for your patience.

We are pleased to report that Rise 360 access has been restored and is fully functional. If you're still experiencing an issue, please reach out to our Support team support@articulate.com.

We’re aware of an issue affecting Rise 360 Dashboard and Rise Authoring. Our team is actively investigating and working to resolve the issue as quickly as possible. We’ll provide updates as we have more information. Thank you for your patience.

Articulate services have returned to normal. We apologize for the disruption and appreciate your patience!

Hi Articulate 360 users! We are aware that users are experiencing delays with logging in and accessing our platform. We’ve implemented a solution that we’ll be monitoring throughout the weekend. We’re sorry for the trouble and appreciate your patience!

The issue is resolved, and posted content should appear normally now. If you have any questions or need to report any issue, please reach out at https://articulatecase.com.

We've identified the issue causing the site to refresh unexpectedly, resulting in users losing content while posting. We're waiting for an update from our vendor to resolve this as quickly as possible. If you need to report an issue, please reach out at https://articulatecase.com. We appreciate your patience and will provide updates as soon as we have more information.

We're aware of an issue causing the site to refresh unexpectedly, which may result in users losing content while posting. Our team is actively working with our provider to resolve this as quickly as possible. If you need to report an issue, please reach out at https://articulatecase.com. We appreciate your patience and will provide updates as soon as we have more information.

Our ordering systems are fully operational. We're sorry for the trouble!

Our ordering systems are operational again. We are currently monitoring our systems' performance.

We are seeing errors in our ordering systems for Articulate 360 services. We have disabled ordering until this issue is resolved. We're sorry for the trouble, and we'll keep you updated on our progress!

On February 24th 2025, Articulate 360 had an outage in the EU Data Center due to misconfiguration in our platform infrastructure. We are committed to ensuring that all of our data centers are highly available so that you have what you need, when you need it. After a detailed analysis, we're now sharing what went wrong, how we responded, and the steps we've taken to improve our systems and processes going forward. ## **Summary** On February 24th at 02:13ET, customers were reporting that they were unable to access Rise 360 and Review 360 in the EU Data Center due to a certificate error. Our incident response plan was activated and the on call Product Engineer escalated to the Platform team. We identified the expired certificate and were able to quickly remediate the issue. Once the expired certificate was replaced, the issue was resolved for our customers. As a result of this incident, the following remediation actions have been identified: we’ll be auditing our infrastructure for potential additional certificate management issues, as well as enhancing our monitoring to prevent future occurrences of this issue. Additional information about lessons learned and next steps are summarized at the end of this report. ## **Details** This report shares the factors that contributed to the incident, the remediations put in place, as well as lessons learned and go-forward improvements to help prevent similar incidents in the future. ### _**Incident: Monday, February 24th \(99 minutes\):**_ From approximately 02:13ET to 03:52ET, Rise 360 and Review 360 were unavailable in the EU Data Center. * **Root Cause:**  the downtime in the EU Datacenter was caused by an expired TLS certificate for [articulateusercontent.eu](http://articulateusercontent.eu/). * **Identification:**  upon reviewing the `ERR_CERT_DATE_INVALID` error while loading courses and inspecting the certificate via the browser, it was determined that the certificate for [articulateusercontent.eu](http://articulateusercontent.eu/) had expired. The certificate had failed to auto-renew due to a missing DNS validation record, which in turn was caused by a misconfiguration in our infrastructure code. * **Remediation:**  We corrected the misconfiguration that led to the missing validation record and ensured that the certificate was re-generated correctly. ## **Lessons Learned and Next Steps** In response to the incident, we are committed to not only addressing the immediate issues but also implementing robust measures to safeguard against similar events in the future. We’ve identified gaps in our monitoring strategy, as well as the need to audit our existing infrastructure for misconfigurations that could lead to similar issues in the future. _Monitoring Enhancements_ * We’ll test and validate that we have certificate validity and expiration monitoring in place for all of our public TLS infrastructure. _Infrastructure Audit_ * We’ll validate that configurations related to our public TLS infrastructure are consistent and correct across our platform. ## **Articulate’s Commitment to Excellence** Every day, you entrust Articulate with the crucial mission of training your customers, employees, and teams—a responsibility we take very seriously and value deeply. We’re sorry for any inconvenience the recent incident may have caused, impacting the smooth and efficient service we constantly aim to deliver. We are fully committed to learning from this experience and strengthening our pledge to support your ongoing success and satisfaction.

A fix has been implemented and Rise 360 and Review 360 are now fully operational.

We're investigating an issue where Rise 360 and Review 360 are unavailable for EU Data Center customers. We'll keep you posted on our progress, and we're so sorry for the trouble!

Hi All! A fix has been deployed and the issue is now resolved. We recommend customers who encountered the issue with missing images to republish their courses in Rise to Reach.

Hi all, we have identified an issue where images from Rise 360 courses are not loading in Reach 360 after publishing.

The issue is now resolved. Thanks for your patience!

We've identified the issue, and Storyline 360 Localization should now be able to translate content correctly into your selected language. If you continue to experience any issues, please let us know. We appreciate your patience and apologize again for the disruption.

Hi all, Storyline 360 Localization is experiencing an issue translating. You may attempt to translate content, but the output remains in English instead of the selected language. Our team is actively investigating, and we’ll keep you updated on our progress. We sincerely apologize for the trouble and appreciate your patience!

The issue is now resolved. Thanks for your patience!

Our localization provider has resolved its service outage, and now translation is working normally again. We'll continue to monitor performance carefully.

Localization is experiencing an outage from one of our providers. Users attempting to translate using more than half of the available languages could experience slowness and errors. We'll keep you posted on our progress, and we're so sorry for the trouble!

This incident has been resolved.

Hi! Some users may encounter a problem loading some of their question level reports. We are actively investigating the issue. Apologies for the inconvenience!

We have confirmed that this issue has been resolved.

You should be able to place orders now, but we are continuing to watch performance closely. Thank you for your continued patience.

Hi again! We are seeing more issues for some customers trying to access our purchasing pages. We've put our purchasing pages in maintenance mode, and we can't process orders at this time. We're sorry that this is happening, and we'll keep you updated.

We've identified the issue, and you may continue to place orders. We're watching the performance carefully. Thanks for your patience!

Hi all! Our team is investigating an issue where some customers can't access our purchasing pages. At this time, we're unable to process orders for Articulate products. We're sorry for the trouble and we'll keep you posted as we have more info!

This incident is resolved. Thanks for your patience!

Our translation provider has resolved its service outage, and now translation is working normally again. We'll continue to monitor performance carefully.

Hello, Storyline 360 and Rise 360 users! We are experiencing an issue with our translation provider where the process hangs when translating content. We are actively investigating the issue. We are sorry for the inconvenience!

This incident is now resolved.

A fix has been implemented and we are monitoring the results.

Hello Storyline 360 and Rise 360 users! We are experiencing an issue with our translation provider where an error message occasionally appears when translating content. We are actively investigating the issue. We are sorry for the inconvenience!

We're no longer seeing errors in Rise 360. We're sorry for the hiccup!

We are continuing to monitor for any further issues.

Our team implemented a fix for this issue, and course editing is working normally again. We'll continue to monitor this situation and share any updates. If you are having trouble with a Rise 360 course, please connect with our Support team!

Hi all! We’re investigating an issue where some users encounter a “Something went wrong” error when editing a lesson within a Rise 360 course. We’ll keep you posted as we have more to share!

This incident is now resolved.

Hi All! You may be experiencing intermittent failures when translating your Rise or Storyline courses to a different language. Please note this behavior impacts subscriptions that have the Localization product only. Other translation features in Rise 360 and Storyline 360 are functional. We have already identified the issue and working with our partner. Apologies for the trouble.

Hi all - thank you for your patience while our team investigated and resolved the error. Everything is operating normally again. If you have any questions or need help, please contact our Support team!

Hi all! Our team has released a fix for the error some users encountered where generating AI text-to-speech greater than 650 characters would fail. This fix should be released immediately, and we'll let you know when that error is resolved.

This incident is resolved. Thanks for your patience!

Our team has released a fix for the sign-in issues affecting the desktop app. We are monitoring it to ensure it works. Please let us know if you have any trouble.

Hello Articulate 360 users! Our team has identified three issues related to the sign-in experience: - Apps disappear on the desktop app - Features like using the Content Library, AI text-to-speech, and publishing from Storyline to Review 360 aren’t working - Diagnostics show “Failure; You must be signed in to access this API” and “Unable to connect” errors. Our team is currently investigating a fix, but we have identified a workaround: sign out of the Desktop App and sign back in. We’ll keep you updated on our progress.

We can confirm that AI Assistant is functioning normally. We're sorry for the interruption!

We've released a fix for creating and editing Flashcard blocks in Rise 360 with AI Assistant. We're monitoring performance, but you should be able to create content normally.

When attempting to create or edit a Flashcard block using AI Assistant in Rise 360, users will see an error that says, “Sorry, I’m not able to do that.” We’re investigating the cause and will keep you updated here. We’re sorry for the trouble!

This incident has been resolved.

Learners should be able to open courses without a 404 page appearing. Sorry for the trouble!

Hello Reach 360 users! We have noticed that a 404 page appears when learners open a course. Our team is currently investigating a fix and we'll update you as soon as possible. We are sorry for the inconvenience!

This incident is resolved. Thanks for your patience!

A fix has been implemented and we're monitoring results.

Thanks for your patience! We've identified the issue and are preparing a fix.

Hi all! We're investigating an issue where some reviewers without an Articulate ID cannot comment on Review 360 projects. We'll keep you posted.

Translations are now working as expected.

Using the Translate feature in Rise 360 or Storyline 360 is not working consistently. Some translations are stuck in Rise 360, and some translations in Storyline 360 are showing an error. Please note this behavior impacts subscriptions that have the Localization product only. Other translation features in Rise 360 and Storyline 360 are functional. We're sorry for the trouble, and we'll keep you updated!

This incident has been resolved.

A fix has been implemented and we are monitoring results.

We've identified the issue and currently implementing a fix. Thanks for your patience!

We are continuing to investigate this issue.

We're investigating an issue where several AI Assistant features are down in Rise 360 and Storyline 360. We'll keep you posted on our progress, and we're so sorry for the trouble!

This incident has been resolved.

Articulate is currently experiencing issues while buying new subscriptions or adding seats to your existing subscription. We're sorry for the trouble and will update as soon as it is fixed!

The issue with Reach 360 EU site is resolved. Sorry for the hiccup!

A fix has been successfully implemented, and we are currently monitoring the site's performance. We'll let you know when the site is fully operational. Thank you for your patience.

We are currently experiencing an outage in Reach 360 affecting our European site and impacting users' ability to access our services. Our team is investigating and working to restore normal operations as soon as possible. We will provide an update as soon as we're back up and running.

Editing Rise 360 blocks with AI Assistant is working as expected. We're sorry for the trouble!

We have released a fix for the issue with editing Rise 360 blocks using AI Assistant. We'll continue to monitor performance.

We've identified an issue with editing blocks in Rise 360 using AI Assistant. We've identified the cause, and we're working on a fix currently!

The error with creating flashcard blocks in Rise 360 using AI Assistant has been resolved!

We've released a fix to allow AI Assistant to generate flashcard blocks in Rise 360 again. Please refresh your browser to see it working. We'll monitor behavior and let you know once we're stable!

We've identified the cause of the error, and we'll update you as we make progress on the fix.

When trying to generate a flashcard block using AI Assistant in Rise 360, you'll see an error message. Currently, there's no way to generate a flashcard block with AI Assistant. We're looking into what went wrong, and we'll keep you updated. We're sorry for the trouble!

This incident has been resolved, purchasing and seat adds can resume. We are sorry for the delay.

Articulate is currently experiencing issues while buying new subscriptions or adding seats to your existing subscription. We're sorry for the trouble and will update as soon as it is fixed!

On September 26, 2024 between 8:30 am and 9:36 am Pacific Time \(PT\) Articulate 360 was unavailable for customers. In addition, 360 Review was unavailable until 10:06 am PT. At 8:30 am PT during a regular update of our services we deployed two services to production. One of the services is responsible for authentication of users and the other is responsible for all AI services. At the same time, \(unknown to us\) there was an incident at our 3rd party cloud provider. Given this, when we deployed these two services to production, the cloud provider was unable to properly register the new targets to our load balancers. We immediately reached out to our cloud providers support team and our assigned technical account manager. And they promptly investigated the issue. At 9:34 am PT our cloud provider confirmed that they had partially fixed the issue and advised us to re-register the targets at that time with the load balancer. Our team did this immediately and within a few minutes the services were back up and running.

This incident has been resolved.

All of the Articulate 360 services, www.articulate.com, and E-Learning Heroes are operational! We'll continue to monitor performance.

Good news! Most of our services are recovering and operational. Review 360 is still showing some errors. We'll continue to monitor the performance.

We've identified the cause of the issue. Our services are impacted by a Amazon Web Services outage affecting their customers. We'll keep you up to date!

We're investigating an issue where several Articulate 360 services are down, including managing your subscription, using the apps, and accessing www.articulate.com. Users will see errors with logging in and authoring. E-Learning Heroes is accessible without logging in. We'll keep you posted on our progress, and we're so sorry for the trouble!

The issue with AI content generation is resolved. Sorry for the hiccup!

We've identified the cause of the issue, and we're working on a fix!

AI Assistant is not able to finish generating content like lesson summaries and quiz lessons. We're investigating what went wrong, and we'll keep you updated here. We're sorry for the trouble!

The issue is now resolved. Thank you for your patience.

Review 360 is working normally again, and we're monitoring the situation carefully. We'll let you know as soon as it is fully resolved!

Hi, Review 360 users! We are currently experiencing connectivity issues with Review 360. You may encounter difficulties with pages not loading or being unable to leave comments. We apologize for the trouble and are actively working to resolve the issue. We will provide an update as soon as we're back up and running.

This is now resolved. Review items are now loading normally.

Items in Review 360 are taking longer than usual to publish and process. Users may not see newly published items on the Review 360 dashboard.

The issue is fixed, and customers can continue all purchases and upgrades normally!

Users are unable to finish purchasing additional seats or account upgrades if the subscription has Reach 360 Pro. While we're fixing this issue, please reach out to us at biz@articulate.com, or 1-800-861-4880 ext 4, to complete your purchase. We're sorry for the trouble!

Thanks for your patience. Our website is working normally again.

We've identified the issue within the Articulate.com site, and you may continue to experience intermittent issues. We'll let you know once it's fully resolved!

Our team is investigating an issue where you cannot access our website at https://www.articulate.com/. We'll keep you posted as we have additional information to share. If you need help, please contact our team by emailing Support@articulate.com.

Thank you for your patience while we resolved the slowness and unexpected redirects. Our team has monitored the fix over the last few days, and we feel confident that it is resolved. If you have any other questions, please contact our Support team by visiting articulatecase.com.

We’ve resolved the slowness and unexpected redirects in E-Learning Heroes and are monitoring performance. Thanks for your patience as we fine-tune the new community experience. If you need to report an issue, please reach out at https://articulatecase.com.

Hi E-Learning Heroes community members! We just launched our new community today and wanted to let you know that the site is experiencing slowness and unexpected page redirects. Thank you for your patience as we continue working on the site!

This issue is now resolved, and you should be able to create a trial. If you run into any trouble, please contact our Support team at articulatecase.com. Thank you!

Trials are now successfully being created through the trial form, and we are monitoring the issue. We'll let you know as soon as it is fully resolved!

Hi, all! Users attempting to sign up for a trial account are receiving message stating, "Thanks for contacting us! We will get in touch with you shortly," instead of being granted immediate access to the trial. We're sorry for the interruption, and we'll let you know as soon as this is fixed!

Thanks for your patience while we got our new community up and running. If you have any questions or need help, please reach out to our Support team.

We hope you're loving our brand-new community platform so far! Thanks for your patience as we work out the kinks. If you need to connect with our Support team, please reach out at articulatecase.com.

We're so excited to show you our brand-new community, and the updates are rolling out! It should be live soon - thanks for your patience!

E-Learning Heroes is running normally again. Thanks for your patience, and if you have any other trouble, please contact our team by emailing Support@articulate.com or visiting articulatecase.com.

Our team has identified an issue within our E-Learning Heroes community that is causing pages to load slowly or email deliverability to be delayed. A fix has been implemented, and we're monitoring it now. We'll let everyone know once the Community is running normally again. Thanks for your patience.

This incident has been resolved.

Hi all! Articulate Support chat is now available and we are monitoring the issue. We'll let you know as soon as the issue is fully resolved!

Articulate support chat is currently not available. In the meantime, please feel free to email us at support@articulate.com or connect with our team in the E-Learning Heroes Community by visiting https://community.articulate.com/ We'll let you know as soon as we're back up and running!

Reach 360 is back to normal! We're sorry for the interruption.

We have discovered the issue with Reach 360 access. We're currently restoring access and are monitoring performance. We'll keep you posted!

Some users may be unable to access Reach 360. We’re investigating what went wrong, and we’ll have an update for you as soon as possible. We’re so sorry for the trouble!

This issue is now resolved, and you should be able to log in normally. If you run into any trouble, please reach out to our Support team at articulatecase.com. Thank you!

Our team has released a fix for this issue. To see your subscription status, reload the 360.articulate.com site and log in again. Please let us know if you have any trouble.

We are continuing to investigate this issue.

We're experiencing issues with some users unable to log into Articulate 360 apps, use the tools, or see an incorrect subscription status. We're looking into what went wrong and will let you know as soon as we have more information. We're so sorry for the trouble!

This incident has been resolved!

Our e-commerce site is back up and functional. Our teams are actively monitoring systems to ensure stability.

We are currently experiencing an issue with placing orders on our e-commerce site. Our team is actively looking into it. We are sorry for the inconvenience!

Review 360 is back online!

We are continuing to investigate this issue.

Hi Review 360 users! We have taken Review 360 offline for maintenance. We will update you as soon as it is back online. We apologize for the inconvenience.

This issue is now resolved. Sorry for the inconvenience.

The E-Learning Heroes Community is loading normally again, and we're closely monitoring the situation.

Hi all! We're investigating an issue with our E-Learning Heroes Community (community.articulate.com), where pages are slow to load or don't load at all. We'll keep you posted as soon as we have more information to share. Thanks for your patience!

This incident has been resolved! Sorry for the inconvenience.

Content Library video thumbnails are loading normally again, and we’re monitoring the situation carefully.

Hi Content Library users! We are finding that videos aren’t displaying when searching in the Content Library. Our team is investigating the issue and will update you when videos are back up and running. Sorry for the inconvenience!

This incident has been resolved.

Hi all! Articulate Support chat is now available and we are monitoring the issue. We'll let you know as soon as the issue is fully resolved!

Hi all! Articulate support chat is currently not available. In the meantime, please feel free to email us at support@articulate.com or connect with our team in the E-Learning Heroes Community by visiting https://community.articulate.com/ We'll let you know as soon as we're back up and running!

This incident has been resolved.

Invitations are working normally again in Articulate 360, and we're monitoring the situation carefully.

As an update, we have discovered this issue also impacts invitations to Reach 360 admins, managers, and reporters. We are continuing to work on a fix for this problem, and we'll let you know as soon as it is resolved.

Hello, Articulate 360 users! We are working to resolve an issue where invited admins and seatholders may be unable to accept an invitation to join an Articulate 360 team if the team is in a trial. Paid Articulate 360 subscriptions are not affected. We're sorry for the interruption, and we'll let you know as soon as this is fixed!

Rise 360 is working normally, and we're sorry, as this was a false alarm. Our team saw a handful of customer reports today, and the team reacted quickly to solve it. By doing so, we missed some inconsistencies in the timestamp of the reports, which would have linked it to an earlier resolved issue. There was no customer impact today. We're sorry for the additional noise and concern this may have caused.

We're investigating reports from some Rise 360 users who are having difficulty with their Rise 360 Dashboards not loading. The issue impacts a subset of users, and we're investigating each report. Please reach out to our Support team (support@articulate.com) if you have additional questions. We'll update you here when we have more information!