Historical record of incidents for Ardoq
Report: "Issue with Perspectives Menu — Blank Screen on 'Manage'"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results. Users may have to refresh the app.
We identified an issue causing the Perspectives menu to display a blank screen when clicking 'Manage'. This may have affected some users. A fix has been deployed and functionality should now be restored. Please refresh the app if you're still seeing issues.
Report: "Issue with Perspectives Menu — Blank Screen on 'Manage'"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results. Users may have to refresh the app.
We identified an issue causing the Perspectives menu to display a blank screen when clicking 'Manage'. This may have affected some users. A fix has been deployed and functionality should now be restored. Please refresh the app if you're still seeing issues.
Report: "Users are unable to interact with pie charts on the dashboard"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to work on a fix for this issue.
Users are encountering a "Report failed - Malformed input" error when interacting with pie charts on the dashboard. Our engineering team has identified the cause and is actively working on a fix.
Report: "Issue Loading Reports in Discover"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are continuing to investigate this issue.
Some users are encountering prolonged loading times when accessing reports via Discover. This may impact the ability to view and analyze data. We are currently investigating and will provide updates as soon as possible.
Report: "Some users are unable to access scenarios"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are continuing to investigate this issue.
Some users are currently experiencing difficulties when trying to open scenarios. Our team is investigating and working on a resolution. We will provide updates as they become available.
Report: "Temporary Issue in US Data Center - Resolved"
Last updateWe experienced a partial outage affecting the app in our US instance from 20:00 to 22:00 CET. Our team has resolved the issue and implemented a fix to prevent recurrence. We apologize for any inconvenience this may have caused and appreciate your patience.
Report: "We are currently experiencing issues with the metamodel editor"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
We are currently investigating an issue with the metamodel color picker. Users are experiencing issues where opening the color picker in the metamodel editor causes it to become unresponsive. Clicking anywhere continues to open the color picker, preventing users from saving changes, switching components, or closing the editor.
Report: "We are currently experiencing issues with exporting reports to Excel"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are continuing to investigate this issue.
We are currently experiencing issues with exporting reports to Excel. Our team is actively investigating the cause of this problem and working towards a resolution.
Report: "We are currently experiencing issues with Surveys"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
We are investigating a visual error in Survey Builder where certain fields may incorrectly display an error message, even though the field exists and is functioning correctly. Users have reported that they are still able to submit surveys without any issues.
Report: "Issue with Creating Calculated Fields in Workspaces"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are continuing to investigate this issue.
We are currently experiencing an issue where users, including admin users, are unable to create calculated fields in a workspace. The option seems to be greyed out. Our team is investigating the root cause and working to resolve the issue as quickly as possible. We apologize for any inconvenience and will provide updates as soon as we have more information.
Report: "Issues with Running Gremlin Queries"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to investigate this issue.
We are currently experiencing an issue affecting Gremlin queries, which is causing delays or errors. Error: : "Connecting to GRR WebSocket took too long, aborting. Is GRR having troubles?" This is related to a recent update to the graph system. Our team is working to resolve the problem by rolling back the changes. We apologize for the inconvenience and will provide updates as soon as the issue is resolved.
Report: "Issue Loading Organizations Without Custom Domains"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are continuing to investigate this issue.
We are currently experiencing an issue where organizations without a custom domain are failing to load. Users may encounter the following error message: "We are sorry about the inconvenience and have been notified. If the error persists, please contact support." Our team is actively investigating the issue and working to resolve it as quickly as possible. We apologize for the inconvenience caused.
Report: "We are currently experiencing issues with Integrations"
Last updateThe incident was resolved as of 11:40 CET. The system is still processing jobs that were queued, and these should be finished shortly.
The issue has been identified and a fix is being implemented.
We are continuing to investigate this issue.
We are currently experiencing an issue with job processes in the US data center. This is affecting all integrations in this region. Our team is actively investigating the issue and working to resolve it as quickly as possible.
Report: "Issue Displaying Default Overview Viewpoint in Discover"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are continuing to investigate this issue.
We are currently experiencing an issue where the default overview viewpoint in Discover is failing to load, returning a "Something went wrong" error message. Other viewpoints are functioning as expected. Our team is investigating the root cause and working to resolve the issue promptly. Thank you for your patience, and we will provide updates as soon as possible.
Report: "Issue with Integrations not working"
Last updateWe experienced a partial outage affecting integrations in our US instance on Friday, from 17:40 to 21:40 CET. Our team has identified the root cause and is implementing a fix to prevent recurrence. We apologize for the inconvenience and appreciate your patience.
Report: "We are currently experiencing issues with Surveys"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are continuing to investigate this issue.
We are currently experiencing an issue with survey dropdown lists for parent or reference questions not loading properly. The dropdowns remain stuck in the "Loading" state, affecting the ability to select parent or reference values.
Report: "We are currently experiencing issues with Core Viewpoints"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are continuing to investigate this issue.
We are currently investigating an issue where core viewpoints are not being displayed in the Ardoq app. Our team is actively working to identify the cause and resolve the issue as quickly as possible.
Report: "Discover Viewpoint Assets Moved"
Last updateThis incident has been resolved.
Our developers are working on a resolution, with current ETA EOB today, September 10th.
We are continuing to work on a fix for this issue.
During a migration, all Discover viewpoint assets have been moved out from their folders and into the top level. No other data has been affected by this change. Our developers are working on a resolution, with current ETA EOB today, September 9th.
Report: "Issue With Integrations Timing Out"
Last updateUsers may have experienced issues with Integrations timing out between 2:00 PM - 3:30 PM CET. The issue has been resolved.
Report: "Scheduled imports not running during the weekend"
Last updateSome users may have expereinced that scheduled imports were not running during the weekend. The issue has been resolved.
Report: "Perspectives Menu Not Displayed"
Last updateThis incident has been resolved.
Some user may experience a behaviour where on the attempt to open the Perspectives menu, only a blank screen is displayed. We are investigation the issue.
Report: "Asset Library Home Page Search Issue"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
A few users have reported that the asset library home page searches have not been working when assets are located within folders. When using the search box to find artifacts, nothing is found even though items matching the search string do exist. Currently, the search only returns results from higher-level assets. Our team is investigating this issue and working on a resolution. Thank you for your patience.
Report: "Component is Missing Workspace and Empty Reference Columns in Reports"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are continuing to investigate this issue.
Some reports, both Gremlin and Advanced, are indicating missing workspaces for reference column components, as highlighted by a red triangle with the message "component is missing workspace". Additionally, there is a report of the incoming reference column not being populated at all. Our team is investigating these issues to provide a resolution.
Report: "We are currently experiencing issues with Integrations"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to investigate this issue.
We are currently experiencing issues with integrations taking longer to load for the EU region. Our team is actively working on resolving this issue to restore normal operation times. We apologize for any inconvenience caused and appreciate your patience.
Report: "We are currently experiencing issues with Integrations"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
We are continuing to investigate this issue.
We are currently experiencing issues with integrations taking longer to load for the EU region. Our team is actively working on resolving this issue to restore normal operation times. We apologize for any inconvenience caused and appreciate your patience.
Report: "We are currently experiencing issues with Surveys"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are continuing to investigate this issue.
Users are currently experiencing issues when attempting to switch live surveys to draft mode (unpublish surveys). While the surveys remain accessible for submissions, any attempt to unpublish the surveys are not functioning correctly. Our team is investigating the root cause and working on a resolution. Thank you for your patience and understanding.
Report: "We are currently experiencing issues with Surveys"
Last updateA previously deployed code caused issues with survey editing. While the surveys remained accessible for submissions, any attempt to edit and save them resulted in the surveys being unpublished due to an error in the survey builder.
This incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are continuing to investigate this issue.
Users are experiencing an issue across surveys where all identifying fields are inaccurately marked as invalid.
Report: "Issues with Image Uploads to Document Archive"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are continuing to investigate this issue.
Users are encountering difficulties when attempting to upload images to both global and workspace sections of the document archive.
Report: "Problems with login"
Last updateWe had a deploy which caused failure to retrieve sessions. We have then successfully reverted that change, and all systems are fully operational again.
We saw elevated number of issues with login.
Report: "We are currently experiencing issues with Surveys"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are continuing to investigate this issue.
We have identified a problem in surveys where the field questions are not being displayed. This issue affects the visibility of fields intended to capture specific information.
Report: "We are currently experiencing issues with Block Diagram Reference Rendering in Discover"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are continuing to investigate this issue.
We are currently investigating an issue with the rendering of references in Block Diagrams within the Discover module. This problem appears initially when loading viewpoints with applied groupings.
Report: "We are currently experiencing issues with recalculation job process"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
We are currently investigating this issue.
Report: "Unable to create workspaces"
Last updateWe had an issue with workspace creation failing due to a regression that has been rectified. The issue is resolved.
Report: "We are currently experiencing issues with Surveys"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
When creating a survey with a reference question, "undefined" is being added to every linked component in surveys
Report: "We are currently experiencing issues with Surveys using Discover"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are continuing to investigate this issue.
We are currently investigating the issue.
Report: "We are currently experiencing issues with Workspaces"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
We are currently experiencing issues with Workspaces
Report: "We are currently experiencing issues with Surveys"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to investigate this issue.
We are currently investigating this issue.
Report: "Short Downtime in the US Region"
Last updateShort Downtime in the US datacenter due to database upgrade.
Report: "Network Issues On US Data Center"
Last updateOn December 20th, between 5:45 - 6:00 PM CET, we experienced network issues on our US Data Center. The prroblem has been solved and we are monitoring the system.
Report: "We are currently experiencing issues with Surveys"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are continuing to investigate this issue.
Our team is investigating the issue.
Report: "Short Downtime in the EU Region"
Last updateCause: We experienced an unexpected spike in user requests consuming the allocated resources on the user-facing API interface, resulting in cascading API restarts. Resolution: This has been mitigated by scaling up the resources to prevent future resource exhaustion.
Report: "We are currently experiencing issues with Ardoq app"
Last update# Issue A recent upgrade to a core API dependency resulted in an uncaught exception as a result of a bug in the upgraded dependency. ## Resolution * We have identified the offending bug in the upstream dependency * We have reverted to the previous version of the dependency.
This incident has been resolved.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "We are currently experiencing issues with Surveys"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are continuing to investigate this issue.
We are currently experiencing issues with Surveys when using date range fields.
Report: "Some users are currently experiencing issues with SSO functionality."
Last updateThis incident has been resolved.
Our team is currently investigating to resolve a problem where certain users' SSO login windows are not being displayed.
Report: "Some users are currently experiencing issues while Perspective filters"
Last updateThis incident has been resolved.
We are continuing to investigate this issue.
We are currently investigating the issue.
Report: "We are currently experiencing issues with Surveys"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
We are continuing to investigate this issue.
We have identified an issue where certain users are encountering difficulties with Surveys, specifically when using Reference questions. Our team is actively investigating the matter to resolve it promptly. We appreciate your patience and understanding.
Report: "We are currently experiencing issues with Surveys"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We have identified an issue where certain users are encountering difficulties with Surveys, specifically when using Reference questions. Our team is actively investigating the matter to resolve it promptly. We appreciate your patience and understanding.
Report: "Some users are experiencing slowness issues with the application"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are continuing to investigate this issue.
We are currently investigating the issue.
Report: "Presentations not loading"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are continuing to investigate this issue.
Users are experiencing issues with presentations not loading. We are investigating the issue.
Report: "Issues When Editing Viewpoints"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
Users are currently experiencing issues when trying to edit Viewpoints. We are investigating the issue.
Report: "Some users are facing difficulties with login to the Ardoq app due to redirection Issues."
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to work on a fix for this issue.
The issue has been identified and a fix is being implemented.