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We identified that a few modules are impacted by the Google Cloud Services issue. You might experience issues with downloading raw reports and pulling raw reports via the pull API. The Creative dashboard might present partial data. We are monitoring the impact and will share an update soon.

The issue with the "Raw Data Export" page availability is resolved. If you're still experiencing any related issues, please reach out to customer support.

We have identified that our "Raw Data Export" page is not available and are working on fixing it. There is no impact on other components, and data is being processed normally. We will share updates as we progress.

Following our analysis, starting from approximately 20:15 UTC, installs have been attributed correctly to new impressions recorded after that time. Installs will not be attributed to impressions received before 20:15 UTC. Additionally, we observed a lower rate of re-engagement attributions during the incident window (approximately 19:35–20:10 UTC). The issue has been fully resolved. If you experience any further issues, please contact our support team.

As of approximately 20:10 UTC, installs are being attributed to clicks. We are still analyzing the status of attribution to impressions. We will continue to provide updates. Thank you for your patience.

As of 19:35 UTC, new installs are attributed only to Self-Reporting Networks (SRNs) and organic sources due to an issue preventing attribution to clicks and impressions. We will provide further updates as soon as possible.

As of approximately 14:05 UTC, installs are being attributed to new impressions recorded after this time. Installs will not be attributed to impressions received before 14:05 UTC. The issue has now been fully resolved. If you experience any further issues, please contact our support team.

Between 12:15 UTC and 12:30 UTC, new installs were attributed only to Self-Reporting Networks (SRNs) and organic sources due to an issue preventing attribution to clicks and impressions. As of 12:30 UTC, attribution to clicks has returned to normal. However, attribution to impressions is still not functioning. We will provide further updates as soon as possible.

The delay in generating raw data reports from the dashboard has been fully resolved, and operations are back to normal. Thank you again for your patience.

We identified an issue affecting the generation of raw data reports. While the issue has been resolved, there is still a delay in generating reports from the "Raw Data Export" page. The backlog is gradually clearing, and we expect processing times to return to normal within a few hours. We will continue to provide updates. Thank you for your patience.

The issue is resolved. Data related to Cost reports and APIs is up to date.

We are investigating the issue causing delayed or missing cost data. We will provide updates as soon as more information is available.

We're aware of issues presenting cost data in some of our dashboards and reports. We are working on resolving this and we'll update once we have more information to share. Thank you for your patience.

The in-apps and sessions postbacks are back to normal and the issue is now fully resolved. Thank you again for your patience.

The gap for in-apps and sessions postbacks is closing. We'll update once it's back to normal.

After further investigation, the Push API service wasn’t impacted at all. In addition, Installs Postbacks are back to normal and the delay is over. We'll keep updating with any progress of closing the gap for in-apps and sessions postbacks. Thank you for your patience.

We've identified a delay in sending Postbacks of in-apps, sessions, and installs, as well as Push API for in-apps and installs, There is no data loss and our teams are working to resolve this issue. We'll share an update on our progress as soon as possible.

Access to our dashboards is fully available, and we are actively monitoring the related services. If you experience any issues, please try logging in again. Thank you for your continued patience.

You may experience issues with login and/or with accessing our dashboards. We're investigating the issue and will update you when we have more details. We apologize for the inconvenience.

The processing of in-app events is back to normal and the issue is now fully resolved. Thank you again for your patience.

The processing of sessions is back to normal. We are making progress in closing the gaps in in-app processing.

The data processing issue was identified and fixed. The processing of new installs is back to normal. We continue to process the delayed in-apps and sessions. We will update you about our progress. Thank you for your patience.

We resolved the issue which impacted the access to our dashboards. We continue to investigate the issue related to data processing. You may experience a delay in in-app events and installs data availability.

You may experience issues with login and/or with accessing our dashboards. We're investigating this issue and are also investigating an issue related to incoming traffic processing and will update you when we have more details. We apologize for the inconvenience.

The processing of in-app events is back to normal and the issue is now fully resolved. Thank you again for your patience.

The processing of sessions is back to normal. We are making progress in closing the gaps in in-app processing.

The issue was identified and fixed. The processing of new installs is back to normal. We started processing the delayed in-apps and sessions. We will update you about our progress. Thank you for your patience.

We've identified a delay in processing incoming traffic of in-apps, sessions, and installs. Our teams are investigating this issue. We'll share an update on our progress as soon as possible.

The issue is now resolved. The data in the Protect360 Post Attribution and Organic In-apps reports is back to normal.

Protect360's post-attribution raw data reports are available. We are working on backfilling the organic in-app raw data reports and will update once this process is complete.

Our teams identified a delay in data availability in our organic in-app and Protect360's post-attribution raw data reports. We are working on resolving the issue and will update about our progress.

The issue is resolved: Yesterday's and today's LTV data is available in our overview dashboard and pull API aggregated reports.

Yesterday's (Dec 10) LTV data is available in our overview dashboard and pull API aggregated reports. There are still a few gaps in today's LTV data for inapp events and impressions. We will update once today's data is up to date.

Our team identified the issue and yesterday's and today's LTV data will be available in a few hours. Thank you again for your patience.

There is a delay in the availability of yesterday's LTV data (Dec 10) and today's LTV data in the overview dashboard and pull API aggregated reports. Our teams are working on resolving this issue. There is no impact on attribution or other modules and reports. Thank you for your patience.

Some customers may be seeing incomplete data for today's installs, inapps, and sessions in the overview dashboard and pull API aggregated reports. The issue will be resolved by tomorrow (Dec 11, 2024). There is no impact on attribution or other modules and reports. Customers can use the cohort report as an alternative for analyzing today's data.

The issue is resolved. Access to our dashboards is available as usual. Thank you again for your patience.

We're still working to resolve this issue and will share more information once it's available. Thank you for your patience.

You may experience issues with login and/or with accessing our dashboards. We're investigating the issue and will update you when we have more details. We apologize for the inconvenience.

We're happy to report that the in-app events processing is back to normal. Thank you for your patience. If you're still experiencing any related issues, please reach out to customer support.

We expect the delay in sessions to be consumed in a few minutes. We will continue and update you about the reduction in in-apps lag. Thank you again for your patience.

We are now gradually consuming the delayed in-apps traffic in parallel to the sessions. We will update here about the lag consumption.

The issue is resolved and we are gradually processing the delayed traffic. Sessions are processed and their lag is gradually consumed. In-app events are still paused. We will continue and share updates about our progress. Thank you for your patience.

We have identified the issue's root cause and our teams are working on resolving it. The sessions and in-app traffic are still paused. You may notice that new data is not available in reports and dashboards, and related push API and postbacks are delayed. Redirecting to app stores is unaffected. We will continue and share updates about our progress.

We are investigating an issue with the attribution process and temporarily paused sessions and in-app traffic to minimize impact. We will share updates about our progress.

We're happy to report that the latency issues have been resolved. Thank you for your patience. If you're still experiencing any related issues, please reach out to customer support.

The latency was reduced and the dashboards are back to normal. Our teams continue to monitor the performance of the dashboard and we will share more information once it's available.

We are investigating an issue that results in latency when using our dashboards. We'll provide more information when it's available. Thank you for your patience.

Our engineers have rolled out a fix for the issue. This issue is now resolved.

A fix has been implemented and we are monitoring the results.

The issue impacting Cohort data availability has been resolved. Our teams continue to monitor the status. If you continue to experience any issues, please reach out to our technical Support team via the platform "Contact Us" menu.

We're still working to resolve the issue with cohort data availability in the cohort dashboard and cohort API. We'll provide more information as soon as it's available.

We're still working to resolve this issue and will share more information once it's available. Thank you for your patience.

We've identified an issue that impacts the cohort data availability in the cohort dashboard and cohort API, and are working to resolve it. Thank you for your patience.

We're happy to report that the issue has been resolved and all dashboards and APIs are available. Thank you for your patience. If you're still experiencing any related issues, please reach out to customer support.

Our services and dashboard availability have improved We continue to monitor the platform performance and update about our progress.

We're still working to resolve this issue and will share more information once it's available. Thank you for your patience.

We identified an issue with an internal service and we're working to resolve it. Customers might be unable to log into our platform, and some APIs may return errors. Click redirection and attribution data are not impacted by this issue. We will continue and share updates about our progress.

We're investigating an issue that impacts the availability of some of our dashboards. We'll provide an update as soon as we have more information to share.

The issue is resolved and all dashboards are available. If you're still experiencing any related issues, please contact our customer support.

We are continuing to work on a fix for this issue.

We identified an issue that impacts the availability of our dashboards, and we're working to resolve it. Data is being recorded and processed as usual. We apologize for the inconvenience.

Sessions and in-app events processing is back to normal. If you encounter any further related issues, please don't hesitate to contact us. Thank you for your patience and understanding.

We are progressing with handling the delayed traffic. Sessions processing is back to normal (no lag), and in-apps processing lag is estimated to be ±45 minutes. Thank you for your patience.

The issue was solved and we are progressing with handling the delayed traffic. We started to process sessions and will soon begin to process in-apps. There are still lags, but they are gradually being reduced. Thank you for your patience.

We are continuing to work on a fix for this issue.

We're still working to resolve this issue and will share more information once it's available. Thank you for your patience.

We temporarily paused the processing of sessions and in-app events due to an internal issue. You may notice that new data is not available for sessions and in-apps in reports and dashboards, and related push API and postbacks are delayed. No data is lost and installs data is not impacted. We will update you about our progress when we have more details.

The issue is now resolved, and our teams continue to monitor the dashboard's performance. If you encounter any further issues, please report them to our technical support team.

We identified an issue that impacts the availability of our dashboards, and we're working to resolve it. Data is being recorded and processed as usual. We apologize for the inconvenience.

Sessions and in-app events processing is back to normal. If you encounter any further related issues, please don't hesitate to contact us. Thank you for your patience and understanding.

We are progressing with handling the delayed traffic. Sessions processing is back to normal (no lag), and in-apps processing lag is estimated to be ±45 minutes. Thank you for your patience.

We temporarily paused the processing of sessions and in-app events due to an internal issue. The issue was solved and sessions and in-apps data are being processed, but with a time lag. You may notice that new data is not available for sessions and in-apps in reports and dashboards, and related push API and postbacks are delayed. No data was lost and installs data was not impacted. Full data recovery is in progress. We will update about the recovery timeline once the details are available. Thank you for your patience.

Data recovery has been completed and the issue is now resolved. If you encounter any further related issues, please don't hesitate to contact us. Thank you for your patience and understanding.

Data recovery is expected to be completed by March 8, 10:00 AM UTC. Updates will follow if there are changes to this timeline. Thank you for your patience.

We would like to share more details on the issue impact: Unaffected Services: - Attribution, impression & click redirection, postbacks to partners, raw data reports in Pull API, and raw data export Affected Services: Some aggregated reports and APIs have experienced partial or delayed data. This includes: - Analytics Dashboards - Cohort DataLocker and raw data DataLocker - Master API data for March 6th is currently delayed - Audience and Creative processes have been temporarily paused No data was lost and full data recovery is in progress. We will update about the recovery timeline once the details are available. Thank you for your patience.

We are continuing to work on a fix for this issue.

We identified the issue causing the delay in data availability in some of our reports. We're working to resolve it and will share more information once it's available.

You may experience delays getting the latest data in some of our reports. We're currently investigating the issue and will provide an update when we have more details. We apologize for the inconvenience.

This incident has been resolved.

Between Sunday, January 07, 2024, at 10:00 AM and 05:00 PM UTC, we encountered an issue that impacted Meta campaign data reporting for Android apps using gp_referrer. During this time, you may have noticed missing campaign names and details, which were displayed as “none” or “zero”. It is important to note that attribution flows haven’t been impacted. The issue has been resolved, and our team is implementing comprehensive measures to prevent its recurrence.

We have reinitiated our in-app processing. Please note that there are delays in data processing, with a slight lag for sessions and a greater one for in-app events. We anticipate that all processing will return to its regular status within the next few hours.

We have now resumed processing installs. We expect sessions and in-app events to be processed soon. Customers may notice a decrease in attribution to non-SRN networks (i.e. click URL-based networks) along with delays in data availability in our aggregate dashboards, raw reports, push API, and partner postbacks. We will provide more information as soon as it is available.

Our engineering team has identified the issue and is working on resolving it. We expect to resume processing incoming traffic soon. We will provide more information as soon as possible.

We are investigating an issue with click attribution. Due to the analysis, there is a delay in the processing of sessions and in-apps traffic. You may experience delays in data availability in reports, push API and postbacks. We will share updates about our investigation progress. Thank you for your patience.

This incident has been resolved.

The issue is resolved. Organic in-app events reports are available as usual.

We identified an issue that cause a delay in organic in-app events availability, and we're working to resolve it. It impacts raw organic in-app events reports exported via the export data page and pull api The estimated resolution time is today (July 20th), at ~22:00 UTC. Data is being recorded as usual. We apologize for the inconvenience.

The issue with exporting and pulling raw data reports is resolved. If you're still experiencing any related issues, please reach out to customer support.

We're still working to resolve this issue and will share more information once it's available. Thank you for your patience.

We're still working to resolve this issue and will share more information once it's available. Thank you for your patience.

An intermittent issue with Exporting and Pulling raw data reports has been reported. We're working to resolve this issue and will share an update once we have more information.

This issue is resolved. The aggregated reports are up to date. Thank you for your patience.

The issue delaying the aggregated reports was identified and resolved, and we're working on generating the missing reports. We will provide more information as soon as it's available. Thank you for your patience.

You may experience delays with getting some of our aggregated reports. We're currently investigating the issue and will provide an update when we have more details. We apologize for the inconvenience.

The issue with logging into our platform has been resolved. We apologize for the inconvenience.

Some customers may experience issues logging in to our platform. We're investigating the issue and will provide an update when we have more details. We apologize for the inconvenience.

This issue is resolved. Data related to installs and inapp events in our dashboards and aggregated reports is up to date.

We're still working to resolve this issue and will provide more information as soon as it's available. Thank you for your patience.

An issue delaying today's installs and inapp events data updates was identified. It only impacts today's data in our 'Overview' and 'Events' dashboards and aggregated reports and we're working to resolve it. Data is being recorded as usual. We apologize for the inconvenience.

The issue is resolved and LTV data should be available for all customers. We continue to monitor our dashboards and reports' availability. If you're still experiencing any related issues, please reach out to customer support.

We see fewer failures in serving requests to LTV data. We're still working to resolve this issue and will share more information once it's available. Thank you for your patience.

Some customers may be experiencing issues with LTV data on the Overview and Events dashboards and aggregated reports. We're investigating this issue and appreciate your patience. We'll provide an update as soon as we have more information. We apologize for the inconvenience.

The issue is resolved. Data is available as usual on the dashboards and reports. Thank you for your patience. If you're still experiencing any related issues, please reach out to customer support.

There is a significant improvement in data availability, and our teams continue to monitor the dashboards and reports. We will share more information once it's available. Thank you again for your patience.

We're still working to resolve this issue and will share more information once it's available. Thank you for your patience.

An issue that impacts LTV data availability was identified, and we're working to resolve it. Data is being recorded as usual. We apologize for the inconvenience.

Issue is resolved!

This is the incident message

Issue is now resolved.

We have identified the issue and are working to resolve it asap.

Some customers may be experiencing issues with Master API. We apologize for the inconvenience and are investigating. We'll be back with an update as soon as we have more information.

Issue is now resolved

We are continuing to work on a fix for this issue.

Some customers may be experiencing issues with Facebook Push API and postbacks. The issue was identified to be on the Facebook side and their team is working to resolve it. We apologize for the inconvenience and will be back with an update as soon as we have more information.

Issue is now resolved

We are continuing to work on a fix for this issue.

Our teams are collaborating to resolve the issue asap.

Some customers may be experiencing issues with enabling Cost for Apple Search Ads. We have identified the issue and are working closely with Apple to resolve. We apologize for the inconvenience and will be back with an update as soon as we have more information.

The Issue with the audiences page availability is now resolved.

Some customers may be experiencing issues with our audiences page. There is no impact on the audiences upload functionality. The issue is related to the UI only. We apologize for the inconvenience and are investigating. We'll be back with an update as soon as we have more information.

We are happy to report that the issue has been fixed. We apologize for the inconvenience.

We see some improvement in response time. Our team continues to work on resolving this issue. Thanks for your patience.

The team continues to work on the fix for the reports latency issue. We will provide any additional information as soon as it is available.

We are aware of unusual latency when downloading raw reports from our dashboard and when using pull API. An investigation is underway.

Issue is now resolved

We are currently investigating this issue.

The issue is now resolved

We're still checking

We have identified the issue and are working to resolve it asap.

Some customers may be experiencing issues with <topic+issue>. We apologize for the inconvenience and are investigating. We'll be back with an update as soon as we have more information.

This incident has been resolved.

We are continuing to investigate this issue.

Some customers may be experiencing issues with <topic+issue>. We apologize for the inconvenience and are investigating. We'll be back with an update as soon as we have more information.

Issue is now resolved

The issue has been fixed. we are monitoring.

Some customers may be experiencing issues with <topic+issue>. We apologize for the inconvenience and are investigating. We'll be back with an update as soon as we have more information.

Issue is now resolved

We are continuing to investigate this issue.

Some customers may be experiencing issues with <topic+issue>. We apologize for the inconvenience and are investigating. We'll be back with an update as soon as we have more information. oops. ok now

Solved!

We have identified the issue and are working to resolve it asap.

Some customers may be experiencing issues accessing the TEST. We apologize for the inconvenience and are investigating. We'll be back with an update as soon as we have more information.