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Last checked 2025-06-14T13:40:55.991Z from AppOptics's official status page

Historical record of incidents for AppOptics

Apr 14, 2025

Report: "Some alerts are delayed"

Last update 2025-04-14T22:40:01.064Z

resolved2025-04-14T22:40:01.047Z

This incident has been resolved.

investigating2025-04-14T21:49:35.693Z

We are currently investigating this issue.

Mar 7, 2025

Report: "Hourly summarizations are delayed."

Last update 2025-03-07T03:13:06.830Z

resolved2025-03-07T03:13:06.814Z

This incident has been resolved.

monitoring2025-03-07T02:05:42.897Z

We are continuing to monitor for any further issues. Next update in 3 hours.

monitoring2025-03-06T19:26:39.000Z

A fix has been implemented and we are monitoring the results. Next update in 6 hours.

Jan 1, 2025

Report: "Increased error rate on Web and API"

Last update 2025-01-01T07:46:47.852Z

resolved2025-01-01T07:46:47.839Z

This incident has been resolved.

monitoring2025-01-01T07:22:53.798Z

A fix has been implemented and we are monitoring the results.

investigating2025-01-01T06:55:09.959Z

We are currently investigating this issue.

Aug 9, 2024

Report: "Absent alerts are delayed"

Last update 2024-08-09T23:00:17.871Z

resolved2024-08-09T23:00:17.856Z

This incident has been resolved.

identified2024-08-09T22:06:59.701Z

We are continuing to work on a fix for this issue.

identified2024-08-09T21:07:43.050Z

We are continuing to work on a fix for this issue.

identified2024-08-09T19:58:15.799Z

The issue has been identified and a fix is being implemented.

investigating2024-08-09T18:54:16.311Z

We are currently investigating this issue.

May 10, 2024

Report: "Metric aggregation is delayed"

Last update 2024-05-10T18:19:06.150Z

resolved2024-05-10T18:19:06.135Z

This incident has been resolved.

monitoring2024-05-10T06:42:46.294Z

The metric aggregation lag is reducing over time. The next update will be in 12 hours.

monitoring2024-05-09T16:07:00.726Z

The metric aggregation lag is reducing over time. The next update will be in 12 hours.

monitoring2024-05-09T04:14:19.486Z

The metric aggregation lag is reducing over time. The next update will be in 12 hours.

monitoring2024-05-08T17:32:29.419Z

The metric aggregation lag is reducing over time. The next update will be in 12 hours.

monitoring2024-05-08T04:59:22.344Z

The metric aggregation lag is reducing over time. The next update will be in 12 hours.

monitoring2024-05-07T17:12:51.774Z

The metric aggregation lag is reducing over time. The next update will be in 12 hours.

monitoring2024-05-07T04:08:05.290Z

The metric aggregation lag is reducing over time. The next update will be in 12 hours.

identified2024-05-07T03:08:36.214Z

We are continuing to work on a fix for this issue.

identified2024-05-07T02:07:18.891Z

The issue has been identified and a fix is being implemented.

Nov 21, 2023

Report: "Major outage from 18:03 to 18:40 UTC"

Last update 2023-11-21T21:24:01.383Z

resolved2023-11-21T21:24:01.361Z

This incident has been resolved.

monitoring2023-11-21T20:24:24.407Z

We are continuing to monitor for any further issues.

monitoring2023-11-21T19:01:53.727Z

We are continuing to monitor for any further issues.

monitoring2023-11-21T18:51:24.169Z

A fix has been implemented and we are monitoring the results.

investigating2023-11-21T18:20:52.930Z

We are currently investigating this issue.

Sep 21, 2023

Report: "Traces and the metrics generated by them are delayed"

Last update 2023-09-21T17:54:00.161Z

resolved2023-09-21T17:54:00.147Z

This incident has been resolved.

monitoring2023-09-21T17:48:52.733Z

We are processing the backlog of traces.

investigating2023-09-21T17:18:28.314Z

We are currently investigating this issue.

Sep 5, 2023

Report: "Traces and the metrics generated by them are delayed"

Last update 2023-09-05T18:39:58.384Z

resolved2023-09-05T18:39:58.365Z

This incident has been resolved.

monitoring2023-09-05T17:34:27.909Z

We are processing the backlog of traces.

investigating2023-09-05T17:07:38.850Z

We are currently investigating this issue.

Jul 19, 2023

Report: "Increased Error rates"

Last update 2023-07-19T22:34:05.444Z

resolved2023-07-19T22:34:05.428Z

This incident has been resolved.

investigating2023-07-19T22:09:53.670Z

We are currently investigating this issue.

Jul 10, 2023

Report: "Increased error rates and delayed alerts for composite metrics"

Last update 2023-07-10T10:35:55.261Z

resolved2023-07-10T10:35:55.246Z

This incident has been resolved.

monitoring2023-07-10T10:06:05.591Z

Starting at 09:00 UTC On Monday Composite Metrics had increased error rates and delays in processing alerts on Composite Metrics.

Jun 16, 2023

Report: "Increased error rates"

Last update 2023-06-16T18:39:37.792Z

resolved2023-06-16T18:39:37.779Z

This incident has been resolved.

investigating2023-06-16T18:28:01.724Z

We are currently investigating this issue.

May 31, 2023

Report: "Increased error rates from 02:38 - 02:42 UTC"

Last update 2023-05-31T03:17:43.152Z

resolved2023-05-31T03:17:43.142Z

Increased error rates from the API and other services for several minutes.

May 27, 2023

Report: "Traces delayed and trace related metrics outage from 17:45 to 20:27 UTC on 27May2023"

Last update 2023-05-27T23:13:38.108Z

resolved2023-05-27T17:30:00.000Z

Some traces submitted after 17:45 UTC were delayed. The backlog of traces was processed by 20:27.

May 10, 2023

Report: "Metrics from Azure Monitor may be delayed or absent"

Last update 2023-05-10T18:11:31.154Z

resolved2023-04-27T20:00:00.000Z

Metrics sent via the Azure Monitor integration in AppOptics may be delayed or absent.

Apr 10, 2023

Report: "Issue with sending mail for account invites and password reset"

Last update 2023-04-10T15:01:30.892Z

resolved2023-04-10T14:00:00.000Z

Issue started: 14:05 UTC Issue resolved: 14:54am UTC Issue with sending mail for account invites and password reset. Other mail notifications should have still worked.

Apr 2, 2023

Report: "Some metric streams are delayed"

Last update 2023-04-02T23:21:30.133Z

resolved2023-04-02T23:21:30.118Z

This incident has been resolved.

monitoring2023-04-02T22:00:45.037Z

Some customer may have alerts that trigger in error as we catch up on a backlog of data.

Mar 15, 2023

Report: "Alert or Screenshot integrations with slack are not delivered"

Last update 2023-03-15T18:13:46.766Z

resolved2023-03-14T15:00:00.000Z

We are currently investigating this issue.

Jan 25, 2023

Report: "Tracing delay"

Last update 2023-01-25T19:46:51.425Z

resolved2023-01-25T19:46:51.412Z

This incident has been resolved.

monitoring2023-01-25T19:05:24.191Z

A fix has been implemented and we are monitoring the results.

investigating2023-01-25T18:21:12.810Z

We are seeing delay on Tracing, we are investigating.

Jan 3, 2023

Report: "Traces are delayed"

Last update 2023-01-03T11:15:09.470Z

resolved2023-01-03T11:15:09.450Z

This incident has been resolved.

identified2023-01-03T10:39:48.765Z

The issue has been identified and a fix is being implemented.

Dec 17, 2022

Report: "Alert processing errors"

Last update 2022-12-17T02:26:21.753Z

resolved2022-12-17T02:26:21.738Z

This incident has been resolved.

investigating2022-12-17T02:23:57.735Z

From 01:33 to 02:17 UTC Alerts and metric ingestion were disrupted. Metrics sent by some agents may have gaps during that time and Absent Alerts may have fired incorrectly.

investigating2022-12-17T01:46:08.273Z

We are currently investigating this issue.

Oct 30, 2022

Report: "Delayed historical summaries when viewing spans of time 3 days long or longer"

Last update 2022-10-30T07:00:00.885Z

resolved2022-10-30T07:00:00.872Z

This incident has been resolved.

monitoring2022-10-28T23:39:01.062Z

We continue to work on processing the backlog of data into hourly historical summaries.

identified2022-10-28T16:45:16.828Z

We are continuing to work on a fix for this issue.

identified2022-10-28T14:27:26.921Z

The issue has been identified and a fix is being implemented.

Oct 21, 2022

Report: "Delayed historical summaries when viewing spans of time 3 days long or longer"

Last update 2022-10-21T05:00:17.180Z

resolved2022-10-21T05:00:17.165Z

This incident has been resolved.

monitoring2022-10-19T17:50:35.818Z

A fix has been implemented and we are monitoring the results.

Oct 18, 2022

Report: "Delayed metrics"

Last update 2022-10-18T21:42:12.366Z

resolved2022-10-18T21:42:12.350Z

This incident has been resolved.

identified2022-10-18T16:49:03.570Z

We continue to work on the metric processing pipeline.

monitoring2022-10-18T14:13:37.928Z

We continue to process the backlog. Most metrics and alerts should be back to normal behavior.

monitoring2022-10-18T12:31:00.376Z

We continue to process the backlog. Most metrics and alerts should be back to normal behavior.

identified2022-10-18T10:40:21.517Z

The issue has been identified and a fix is being implemented.

investigating2022-10-18T09:20:32.720Z

We are currently investigating this issue.

Oct 17, 2022

Report: "Increased Error rates"

Last update 2022-10-17T13:30:27.225Z

resolved2022-10-17T13:30:27.208Z

This incident has been resolved.

investigating2022-10-17T11:42:24.323Z

We are currently investigating this issue.

Sep 27, 2022

Report: "Traces are delayed"

Last update 2022-09-27T17:47:11.650Z

resolved2022-09-27T17:47:11.636Z

This incident has been resolved.

identified2022-09-27T16:51:31.186Z

We are continuing to process the backlog and expect processing to be complete in an hour.

identified2022-09-27T16:20:57.077Z

We have started to process the backlog.

investigating2022-09-27T16:03:36.118Z

We are currently investigating this issue.

Sep 26, 2022

Report: "Delays in processing metrics"

Last update 2022-09-26T18:10:13.388Z

resolved2022-09-26T18:10:13.374Z

This incident has been resolved.

monitoring2022-09-26T17:35:03.678Z

The backlog is still being processed. Traces are back to 100% sample rate.

identified2022-09-26T16:30:27.679Z

The issue has been identified and a fix is being implemented.

investigating2022-09-26T15:53:08.568Z

We are continuing to investigate this issue. The sample rates for traces have been reduced.

investigating2022-09-26T15:12:40.410Z

We are currently investigating this issue.

Jul 21, 2022

Report: "Metric ingestion is delayed"

Last update 2022-07-21T23:55:45.846Z

resolved2022-07-21T23:55:45.830Z

This incident has been resolved.

monitoring2022-07-21T23:23:21.527Z

We are working on the backlog of ingested metrics.

identified2022-07-21T22:36:26.039Z

The issue has been identified and a fix is being implemented.

Report: "Service Side Metric Aggregation is delayed"

Last update 2022-07-21T17:44:50.399Z

resolved2022-07-21T17:44:50.387Z

This incident has been resolved.

monitoring2022-07-21T16:26:57.424Z

The backlog is being processed.

identified2022-07-21T15:58:45.810Z

The issue has been identified and a fix is being implemented.

Jul 19, 2022

Report: "Alert processing"

Last update 2022-07-19T20:49:18.657Z

resolved2022-07-19T20:49:18.644Z

This incident has been resolved.

monitoring2022-07-19T20:36:09.976Z

A fix has been implemented and we are monitoring the results.

investigating2022-07-19T20:07:33.145Z

We are currently investigating this issue.

Jul 13, 2022

Report: "Traces are delayed"

Last update 2022-07-13T22:22:32.471Z

resolved2022-07-13T22:22:32.451Z

This incident has been resolved.

monitoring2022-07-13T15:16:37.690Z

Trace sample rates have returned to normal and we continue to monitor the situation.

identified2022-07-13T14:35:16.926Z

The issue has been identified and we've reduced the sample rates by half while we are working on addressing it.

investigating2022-07-13T13:56:34.455Z

We are currently investigating this issue.

Jun 11, 2022

Report: "Delayed metrics from AWS Cloudwatch"

Last update 2022-06-11T02:00:06.707Z

resolved2022-06-11T02:00:06.690Z

This incident has been resolved.

monitoring2022-06-11T01:44:48.170Z

A fix has been implemented and we are monitoring the results.

Jun 10, 2022

Report: "Delayed alert processing"

Last update 2022-06-10T04:12:05.320Z

resolved2022-06-10T04:12:05.307Z

This incident has been resolved.

monitoring2022-06-10T03:44:30.956Z

Alert processing was delayed starting at 03:07 UTC.

May 20, 2022

Report: "Traces are delayed"

Last update 2022-05-20T16:31:28.056Z

resolved2022-05-20T16:31:28.036Z

This incident has been resolved.

monitoring2022-05-20T15:49:44.126Z

A fix has been implemented and we are monitoring the results.

investigating2022-05-20T14:28:35.409Z

Trace collection is normal but processing of traces is delayed.

May 19, 2022

Report: "Trace sample rates reduced"

Last update 2022-05-19T23:54:18.875Z

resolved2022-05-19T23:54:18.861Z

Maintenance is complete and no future maintenance is planned. The sample rates of traces are back at 100%.

monitoring2022-05-19T19:03:45.263Z

Sample rates will continue at 30-50% while maintenance continues.

monitoring2022-05-19T17:26:17.223Z

Sample rates are returning to normal and we continue to monitor.

monitoring2022-05-19T16:08:20.955Z

The maintenance work continues and sample rates continue to be held to a low level.

monitoring2022-05-19T14:12:45.230Z

Sample rates have been reduced while we perform maintenance.

May 18, 2022

Report: "APM Metrics and Traces are not being received."

Last update 2022-05-18T21:41:10.637Z

resolved2022-05-18T21:41:10.621Z

This incident has been resolved.

monitoring2022-05-18T21:00:08.282Z

We are returning to normal sample rates and continue to monitor.

monitoring2022-05-18T19:53:40.577Z

The backlog is being processed and we are preparing to return to normal sample rates.

identified2022-05-18T18:32:03.161Z

The issue has been identified and a fix is being implemented.

investigating2022-05-18T18:31:41.721Z

We are continuing to investigate this issue.

investigating2022-05-18T17:57:49.775Z

We are currently investigating this issue.

Apr 11, 2022

Report: "Delay in web interface"

Last update 2022-04-11T23:00:38.642Z

resolved2022-04-11T23:00:38.627Z

The issue has been resolved

monitoring2022-04-11T22:17:39.942Z

A fix has been implemented and we are continuing to monitor

identified2022-04-11T20:52:24.356Z

The issue has been identified and a fix is being implemented

investigating2022-04-11T19:00:24.844Z

Actions taken in the web interface may be delayed

Mar 30, 2022

Report: "Alerts grouped by a tag will not trigger"

Last update 2022-03-30T02:49:22.531Z

resolved2022-03-30T02:49:22.512Z

This incident has been resolved.

investigating2022-03-30T02:13:14.013Z

We are currently investigating this issue.

Mar 29, 2022

Report: "Alerts delayed"

Last update 2022-03-29T21:02:23.405Z

resolved2022-03-29T21:02:23.390Z

This incident has been resolved.

identified2022-03-29T18:21:06.444Z

We have identified an issue which may cause alerts to be delayed and are working on a fix.

Jan 27, 2022

Report: "Web errors"

Last update 2022-01-27T16:04:27.435Z

resolved2022-01-27T16:04:27.421Z

This incident has been resolved.

monitoring2022-01-27T15:32:25.271Z

We continue to monitor but do not expect any additional disruptions.

investigating2022-01-27T15:18:07.594Z

We are seeing an increase in HTTP 500 errors when loading dashboards or https://my.appoptics.com/

Dec 22, 2021

Report: "Traces, alerts, and metrics were delayed from 12:10PM UTC - 2:20PM UTC"

Last update 2021-12-22T17:00:14.304Z

resolved2021-12-22T17:00:14.292Z

This incident has been resolved.

Dec 15, 2021

Report: "Metrics and Alerts processing is delayed"

Last update 2021-12-15T04:23:03.849Z

resolved2021-12-15T04:23:03.822Z

The trace backlog has been processed.

monitoring2021-12-15T03:11:45.864Z

We should finish processing the trace backlog in about an hour.

monitoring2021-12-15T01:36:14.854Z

We expect to be done processing the backlog of traces in a few hours.

monitoring2021-12-15T01:05:16.024Z

Alert processing is back to normal. There is a backlog of traces and we continue to monitor that as it is processed.

identified2021-12-15T00:30:00.682Z

We are working on restoring full functionality to alerts and processing the backlog of traces.

identified2021-12-15T00:08:23.782Z

We are continuing to work on a fix for this issue.

identified2021-12-15T00:06:42.107Z

The issue has been identified and a fix is being implemented.

investigating2021-12-14T23:33:47.283Z

We are continuing to investigate this issue.

investigating2021-12-14T23:10:45.715Z

We are continuing to investigate this issue.

investigating2021-12-14T22:56:19.689Z

We are currently investigating this issue.

Dec 8, 2021

Report: "Trace Details Delay"

Last update 2021-12-08T00:30:51.698Z

resolved2021-12-08T00:30:51.684Z

This incident has been resolved.

monitoring2021-12-07T23:17:25.344Z

The backlog of trace details is still being processed and we expect to be caught up in an hour.

monitoring2021-12-07T21:32:07.760Z

A fix has been implemented, trace details will continue to be delayed while the backlog is being processed.

identified2021-12-07T19:52:24.421Z

We believe that the delay started around 15:45 UTC and is the result of issues in AWS: https://status.aws.amazon.com/

identified2021-12-07T18:45:56.616Z

Trace details are delayed. The cause of the issue has been identified.

Nov 11, 2021

Report: "Alerts delayed"

Last update 2021-11-11T08:06:23.171Z

resolved2021-11-11T08:06:23.154Z

A fix has been implemented, alerts are function properly.

identified2021-11-11T07:48:15.306Z

Alerts are delayed and spurious absent alerts may be firing.

Nov 10, 2021

Report: "Traces delayed"

Last update 2021-11-10T07:59:53.274Z

resolved2021-11-10T07:59:53.260Z

The backlog of traces has been processed. This incident is resolved.

monitoring2021-11-10T07:35:02.885Z

We expect to be done with processing the backlog of traces in an hour.

monitoring2021-11-10T06:03:44.989Z

We are continuing to process the backlog of traces.

monitoring2021-11-10T04:45:02.841Z

We are continuing to process the backlog of traces.

identified2021-11-10T03:39:06.857Z

As the AWS S3 recovery improves (https://status.aws.amazon.com/) we continue to work through the backlog.

identified2021-11-10T02:33:09.418Z

The issue has been identified.

investigating2021-11-09T21:29:43.072Z

Traces are currently delayed, the issue is being investigated.

Aug 15, 2021

Report: "https://my.appoptics.com inaccessible"

Last update 2021-08-15T02:10:47.582Z

resolved2021-08-15T02:10:47.570Z

This incident has been resolved.

investigating2021-08-15T01:09:43.076Z

We are currently investigating this issue.

Jun 10, 2021

Report: "Partial web outage"

Last update 2021-06-10T16:50:40.061Z

resolved2021-06-10T16:50:40.050Z

This incident has been resolved.

monitoring2021-06-10T16:39:13.460Z

A fix has been implemented and we are monitoring the results. If you continue to see issues, please contact customer support.

monitoring2021-06-10T16:27:18.889Z

A fix has been implemented and we are monitoring the results.

investigating2021-06-10T16:18:46.004Z

We are currently investigating this issue.

Report: "Disruption of APM agent metrics and traces during 13:30-14:05 UTC"

Last update 2021-06-10T00:33:01.020Z

resolved2021-06-09T13:30:00.000Z

There was a disruption of the APM processing tier from 13:30 to 14:05 UTC

Apr 23, 2021

Report: "Delayed alerts for small number of metrics (23:30 UTC on 22Apr2021 to 21:15 UTC 23Apr2021)"

Last update 2021-04-23T22:00:41.036Z

resolved2021-04-23T22:00:41.005Z

This incident has been resolved.

monitoring2021-04-23T21:28:14.451Z

A small number of alerts were delayed starting at 23:30 UTC on 22Apr2021. As of 21:15 UTC 23Apr2021 all delayed alerts have been delivered and alert processing has returned to normal.

Apr 19, 2021

Report: "Login failures for web site"

Last update 2021-04-19T20:14:25.654Z

resolved2021-04-19T20:14:25.633Z

This incident has been resolved.

monitoring2021-04-19T20:07:29.458Z

A fix has been implemented and we are monitoring the results.

Apr 2, 2021

Report: "Increased Error rates when viewing data in a 3 day window or longer"

Last update 2021-04-02T09:56:12.636Z

resolved2021-04-02T09:56:12.620Z

This incident has been resolved.

identified2021-04-02T09:27:47.985Z

The issue has been identified and a fix is being implemented.

investigating2021-04-02T08:58:18.261Z

We are currently investigating this issue.