Is Apphud Down Right Now? Check if there is a current outage ongoing.

We are currently investigating this issue.

This incident has been resolved.

We are currently investigating this issue.

This incident has been resolved.

We are currently investigating this issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to investigate this issue.

We are currently investigating this issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to investigate this issue.

We are currently investigating this issue.

Seems like everything back to normal.

We have reports that Apphud is currently unavailable in a few regions. Our DevOps engineers are actively investigating the issue. Quick analysis suggests a possible outage related to internet routing. We will provide updates as soon as more information becomes available.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are currently experiencing delays in sending "User Created" events to third-party integrations. Events are not being sent to Facebook and TikTok, and some regular app events are not being sent to Branch. These events are stuck in a "Pending" state. Our engineers are actively working to resolve the issue. Once fixed, all pending events will be sent. Thank you for your patience.

This incident has been resolved.

We are currently investigating this issue.

This incident has been resolved.

We are currently investigating this issue.

This incident has been resolved.

We are continuing to monitor for any further issues.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results

The issue has been identified and a fix is being implemented

This incident has been resolved.

The issue has been identified and a fix is being implemented

This incident has been resolved.

We will be performing scheduled database maintenance today starting at 6:00 AM UTC. The maintenance is expected to last for a few hours. All services will remain fully operational during this time, and no impact to users is expected. Thank you for your understanding.

This incident has been resolved.

We've received reports that the Subscribers Retention chart is currently unavailable. Our engineers are actively working on a fix. In the meantime, please use the Net Revenue Retention chart as an alternative. We apologize for the inconvenience and appreciate your patience.

We experienced an API availability issue from 10:15 UTC to approximately 11:00 UTC due to an unexpected Redis overload caused by recent code changes. Our engineering team identified and fixed the issue on the backend, restoring full functionality to Apphud. We are currently replaying all SDK requests to recover most subscription data. We apologize for the inconvenience and appreciate your patience.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are monitoring an elevated number of 502 errors in our backend system. Our engineers are actively investigating the issue.

We experienced an issue with Apple Search Ads attribution data starting on February 14, where all attribution data was missing. As a result, dependent integrations, including Asapty and SplitMetrics, did not receive events from our system. The issue has now been resolved, and we will replay all requests from previous days to resend events to the affected integrations. However, due to token expiration, approximately half of the installs recorded on February 14 will be permanently lost. We sincerely apologize for the inconvenience and appreciate your understanding.

We have identified an issue causing delays in processing App Store server notifications for some apps. The delay was due to an issue with one of our background queue processing. As a result, you may notice batched renewal events appearing in the Events table as the system catches up. The issue has been identified and data is currently being processed. We expect normal processing to resume shortly. We apologize for any inconvenience and appreciate your patience.

We experienced a partial delay in analytics data processing. The issue has been identified and resolved, and all systems are now fully operational. No data was lost, and the delayed data has been successfully processed. We apologize for any inconvenience caused and thank you for your patience.

This incident has been resolved.

We are currently investigating this issue.

This incident has been resolved.

We are continuing to work on a fix for this issue.

We are currently experiencing delays in data visibility for running A/B experiments. Our team has identified the issue and is actively working on a resolution. We expect the issue to be fixed shortly, and we will provide updates as progress continues. Thank you for your patience and understanding.

Due to server maintenance by our hosting provider, web-to-app links were unavailable on Dec 5, 2024 from 5:00 UTC to 8:50 UTC. We apologize for inconvenience.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently experiencing an issue with our analytics servers due to urgent maintenance conducted by our hosting provider. Rest assured, no data has been lost, and the SDK API is functioning as expected. All analytics data will be fully restored shortly. We sincerely apologize for any inconvenience caused and appreciate your patience.

We are currently investigating this issue.

This incident has been resolved.

We are currently experiencing an issue where a some portion of requests are returning 500 errors. The root cause has been identified as an urgent maintenance work by our hosting provider. Fortunately, our SDK and backend systems are designed to retry failed requests, so that app users should not experience significant disruptions. The issue is related to a small portion of our servers and is expected to resolve shortly. We apologize for any inconvenience and appreciate your patience as we monitor the situation.

This incident has been resolved.

We've received reports indicating discrepancies in the "Billing Issues" metric for Android apps within the Free Trials Performance report. Our team is actively investigating the root cause of this issue.

We have identified an issue with the Active Subscriptions chart, which is currently displaying lower numbers than expected. This mostly affects apps with weekly subscriptions. The root cause has been identified, and our engineering team is actively working on a fix to resolve the issue.

This incident has been resolved.

It seems like Apple is having global outage with the App Store, which results in failures with the In-App Purchases and receipt validation. We are monitoring the situation.

Cohorts Tab which inlcudes Subscribers Retention and Subscribers Net Revenue Retention charts was showing empty page. The issue is fixed now.

This incident has been resolved.

We have identified an issue with the Active Subscriptions chart, which is currently displaying lower numbers than expected. This mostly affects apps with weekly subscriptions. The root cause has been identified, and our engineering team is actively working on a fix to resolve the issue.

This incident has been resolved.

We are continuing to investigate this issue.

We've encountered an issue where some API requests are returning a 500 status code. However, the SDK is successfully retrying them. Our team is actively investigating the cause.

This incident has been resolved.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

The problem is on our datacenter site, we are in touch with their team to resolve the issue.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

Our engineers are actively collaborating with our data center team to resolve the issue.

We are currently investigating this issue.

We encountered an issue that started at 10:30 UTC and lasted for about two hours. During this time, "Trial Started" events in Apphud were incorrectly recorded as "Intro Started" events. This problem only affected iOS apps using the V1 API \(those that haven't uploaded their In-App Purchase Key\). The issue occurred because the receipt data from Apple had both the "`is_trial_period`" and "`is_in_intro_offer_period`" fields set to "`true`," which caused a bug on our side. We have added a workaround, and the issue has been fixed. We apologize for the inconvenience caused.

This incident has been resolved.

We encountered an issue that started at 10:30 UTC and lasted for about two hours. During this time, "Trial Started" events in Apphud were incorrectly recorded as "Intro Started" events. This problem only affected iOS apps using the V1 API (those that haven't uploaded their In-App Purchase Key). The issue occurred because the receipt data from Apple had both the "is_trial_period" and "is_in_intro_offer_period" fields set to "true," which caused a bug on our side. We have added a workaround, and the issue has been fixed. We apologize for the inconvenience caused.

We recently experienced an outage due to an abnormally high load on our database. Our engineers investigated the issue and identified the root cause at the data center site \(abnormally high rate of TCP Retransmissions\). Following a workaround to the backend code, the issue has been resolved. Our team is currently working on replaying all failed API requests to minimize the impact on affected apps. We apologize for any inconvenience this may have caused and appreciate your understanding. Sincerely, Apphud Team

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to work on a fix for this issue.

The issue has been identified and a fix is being implemented.

We are currently investigating this issue.

This incident has been resolved.

We have identified an issue where the App Store is failing to respond to the /verifyReceipt endpoint, causing Apphud to be unable to verify some iOS purchases. The root cause is on Apple's side, and we hope it will be resolved soon. Our retry mechanism had been successfully bypassing the issue.

On June 17, between 4 PM UTC and 4 AM UTC, there was a delay in sending events to integrations, varying from 1 hour to 6 hours per individual event. The issue has since been fixed, and all events are now being sent in real-time.

This incident has been resolved.

We are currently experiencing inconsistent analytics data due to an infrastructure issue causing delays in processing some of your data to the analytics service. This results in discrepancies in charts and dashboard, which may vary by up to 5%. Our engineers are actively working on a solution. We apologize for the inconvenience.

This incident has been resolved.

We've identified a bug that has resulted in certain Google Play transactions being recorded with an invalid currency, leading to incorrect USD pricing. This issue first appeared around 12 AM UTC.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Some subscriptions are delayed in creating renewals events and integration requests. The issue will be fixed shortly.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We have encountered an unexpected issue during the database migration process. Our team is actively working on resolving it, and we will be back online shortly. We apologize for any inconvenience this may have caused.

This incident has been resolved.

We are experiencing performance issues caused by our hosting provider. We are in touch with their support, and hope issues will be fixed shortly.

This incident has been resolved.

Cohorts section on the Apphud dahboard is currently not working on some browsers. We are investigating the issue.

This incident has been resolved.

We started back-filling data. It should catch realtime in a few hours.

We are continuing to investigate this issue.

We are currently investigating this issue.

This incident has been resolved.

We are currently investigating issue with Analytics Dashboard. REST API and SDKs are operating normally.

We experienced loading issues for a web app. All SDKs and APIs were operating as normal. The issue has been fixed.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We experienced several API errors originating from the data center. We are in touch with our hosting provider and do our best to fix the issue asap.

Incident was caused by one of our apps spamming servers with wrong implementation. We had to block this app.

We are currently investigating this issue.

Apphud was unavailable for a couple of minutes due to updating DNS records

This incident has been resolved.

We have completed an upgrade. Everything seems fine and we are now monitoring the results.

We are upgrading our servers due to scheduled maintenance. We are continuing to investigate this issue.

We are upgrading our servers due to scheduled maintenance. We are continuing to investigate this issue.

We are upgrading our servers due to scheduled maintenance. API is unavailable and will be back online shortly.

The incident has been caused by our Datacenter provider. Our DevOps engineers have solved the problem in a couple of minutes.

A fix has been implemented and we are monitoring the results.

We are continuing to investigate this issue.

We are currently investigating this issue.

Increased API error rate due to unexpectedly long database upgrade

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently investigating this issue.

We have disabled CloudFlare and system is now available to all users.

We are continuing to monitor for any further issues.

This is a global issue on CloudFlare (https://www.cloudflarestatus.com/incidents/xvs51y9qs9dj). We have disabled CloudFlare on our side and waiting when changes become active to all users.

We are currently investigating this issue.

One of our Redis servers became unavailable which lead to outage of our API for some apps from 20:05 UTC to 21:30 UTC. SDK was unable to fetch paywalls from dashboard and retrieve subscription info. Our devops engineers contacted our DataCenter support team and fixed an issue as soon as it was possible. We made internal improvements to prevent such errors in the future. Some of your data has been successfully restored by SDK retry, Apple / Google server notifications and other mechanisms. We apologize for any incovenience.

We experienced incredibly high requests rate. We are working on upgrading our servers, so that issue will not happen again. We are sorry for inconvenience.

This incident has been resolved.

We are currently investigating this issue.