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Last checked 2025-06-14T13:44:53.226Z from Appen External's official status page

Historical record of incidents for Appen External

Nov 12, 2024

Report: "Issues with Reports and Dashboards"

Last update 2024-11-12T00:56:46.632Z

resolved2024-11-12T00:56:46.310Z

This incident has been resolved.

monitoring2024-11-11T22:24:46.540Z

A fix has been implemented and we are monitoring the results.

identified2024-11-11T22:11:54.390Z

The issue has been identified and a fix is being implemented.

investigating2024-11-11T21:55:53.380Z

We are currently experiencing issues with reports and dashboards. The team is actively investigating.

Nov 7, 2024

Report: "Platform Degradation"

Last update 2024-11-07T02:39:18.846Z

resolved2024-11-07T02:39:18.441Z

This incident has been resolved.

monitoring2024-11-07T02:32:09.734Z

A fix has been implemented and we are monitoring the results.

identified2024-11-07T02:12:58.158Z

The issue has been identified and a fix is being implemented.

investigating2024-11-07T00:46:27.409Z

We are currently experiencing platform-wide degradation and errors. The team is actively investigating the issue to resolve it.

Oct 25, 2024

Report: "Platform Degradation"

Last update 2024-10-25T19:07:49.717Z

resolved2024-10-25T19:07:49.441Z

This incident has been resolved.

identified2024-10-25T03:30:58.100Z

We are ongoing with the implementation of fixes for the issue, and our team is actively working towards a resolution. We will provide further updates as we make progress.

identified2024-10-24T20:21:55.752Z

We are ongoing with the implementation of fixes for the issue, and our team is actively working towards a resolution. We will provide further updates as we make progress.

identified2024-10-24T17:06:28.075Z

We are continuing to implement fixes for this issue. We will provide further updates as we make progress.

identified2024-10-24T14:06:14.993Z

We have identified the cause of the degraded platform performance and errors and are currently working on implementing fixes. We appreciate your patience and understanding as we address this issue. We will keep you updated with any significant developments.

investigating2024-10-23T21:34:47.751Z

We are continuing our investigation into the platform degradation issue. Our team is actively working to resolve it as quickly as possible.

investigating2024-10-23T20:59:44.804Z

We are currently experiencing platform-wide degradation and errors. The team is actively investigating the issue to resolve it.

Aug 16, 2024

Report: "Server Error"

Last update 2024-08-16T03:13:23.338Z

resolved2024-08-16T03:13:22.985Z

This incident has been resolved.

monitoring2024-08-16T03:03:24.298Z

A fix has been implemented, and we are monitoring the results.

identified2024-08-16T02:16:06.262Z

The issue has been identified, and a fix is being implemented.

investigating2024-08-16T01:02:12.538Z

We are actively investigating the issue and will provide updates once we have more information. Thank you for your patience.

investigating2024-08-15T23:56:58.804Z

We are actively investigating the issue and will provide updates as soon as we have more information. Thank you for your patience.

investigating2024-08-15T23:24:07.713Z

We are currently investigating a server error affecting internal work links. Our team is working diligently to resolve the issue. Thank you for your patience and understanding.

Jul 12, 2024

Report: "Unit Reservation Cleanup Delay"

Last update 2024-07-12T21:25:58.119Z

resolved2024-07-12T21:25:57.780Z

This incident has been resolved.

identified2024-07-12T21:25:17.573Z

We are continuing to work on a fix for this issue.

identified2024-07-12T21:24:42.025Z

We are continuing to work on a fix for this issue.

identified2024-07-12T15:18:01.940Z

it’s not happening to new judgments but it affects some previous judgments. The team is currently trying to recover previous judgements.

identified2024-07-12T14:46:49.803Z

Dear Customers, We are experiencing an issue with unit reservations not being cleaned up promptly upon judgment submission. This may lead to an increased number of pending judgments and potentially affect the assignment of units to contributors. The issue has been identified and the team is currently working on it.

Jun 11, 2024

Report: "client.appen.com is unavailable"

Last update 2024-06-11T07:56:21.776Z

resolved2024-06-11T07:56:21.379Z

This incident has been resolved.

monitoring2024-06-11T07:40:48.147Z

A fix has been implemented and we are monitoring the results.

identified2024-06-11T06:55:35.160Z

We are continuing to work on a fix for this issue.

identified2024-06-11T06:08:50.849Z

We have identified the issue and are actively working towards resolution.

investigating2024-06-11T05:22:17.636Z

We are continuing to investigate the issue.

investigating2024-06-11T04:35:43.000Z

After maintenance of client.appen.com, the site is currently unavailable. Our team is currently investigating how to restore the site and will provide updates.

Jun 7, 2024

Report: "Unit Reservations Not Expiring"

Last update 2024-06-07T23:07:53.317Z

resolved2024-06-07T23:07:53.303Z

This incident has been resolved.

identified2024-06-07T23:05:45.169Z

A subset of units have judgments submitted while remaining in a judging state. Eventually, these unit reservations will expire at 6 hours and will be reassigned to another worker. The team will investigate further into a fix to this.

investigating2024-06-07T22:22:49.883Z

We are currently investigating units stuck in the reserved state, which prevents units from being released and assigned to a new contributor.

Jun 3, 2024

Report: "Degraded platform performance"

Last update 2024-06-03T11:43:22.526Z

resolved2023-08-31T08:30:00.000Z

Between Aug 31 8:33 - 19:51 UTC, the Appen data annotation platform experienced service degradation resulting in problems with the API, job unit state and loss of submitted judgment data. The platform returned to fully operational status by Sept 1 2:03 UTC. We apologize for this inconvenience.

Aug 30, 2023

Report: "Increased error rate on platform"

Last update 2023-08-30T19:30:32.901Z

resolved2023-08-30T19:30:32.888Z

This incident has been resolved.

investigating2023-08-30T19:17:43.245Z

We are currently investigating this issue.

Aug 26, 2023

Report: "Platform outage"

Last update 2023-08-26T01:27:47.098Z

resolved2023-08-25T22:00:00.000Z

We experienced a brief system outage. Issue has been identified and resolved. The outage lasted 8 minutes.

Jun 13, 2023

Report: "AWS outage affecting data retrieval and uploads"

Last update 2023-06-13T21:25:28.024Z

resolved2023-06-13T21:25:27.690Z

This incident has been resolved.

monitoring2023-06-13T20:55:01.373Z

We're seeing reduced error rates on ADAP. Still monitoring and watching AWS for updates.

investigating2023-06-13T20:33:55.274Z

AWS is having an outage with Security Token Service in us-east-1. This is causing problems when uploading data into a job, loading data from a storage provider. We're monitoring the situation.

May 12, 2023

Report: "Some jobs are not reachable due to platform errors"

Last update 2023-05-12T20:05:31.829Z

resolved2023-05-12T20:05:31.146Z

This incident has been resolved and pages load as expected.

monitoring2023-05-12T19:52:27.067Z

We are now monitoring the implemented solution.

identified2023-05-12T19:46:15.085Z

We have identified and are fixing a problem causing jobs to be unreachable on the ADAP platform. A fix is being deployed and will be tested.

Apr 3, 2023

Report: "client.appen.com is in a degraded state"

Last update 2023-04-03T23:02:28.923Z

resolved2023-04-03T23:02:28.530Z

This incident has been resolved.

monitoring2023-04-03T22:54:58.261Z

A fix has been implemented and we are monitoring the results.

identified2023-04-03T22:42:52.048Z

The issue has been identified and a fix is being implemented.

investigating2023-04-03T22:38:56.719Z

We are currently investigating this issue.

Mar 13, 2023

Report: "Elevated Error Levels - api.appen.com"

Last update 2023-03-13T21:14:28.528Z

resolved2023-03-13T21:14:27.883Z

This incident has been resolved.

monitoring2023-03-13T21:10:22.600Z

A fix has been implemented and we are monitoring the results.

identified2023-03-13T21:09:36.412Z

The issue has been identified and a fix is being implemented.

investigating2023-03-13T21:05:44.641Z

We are investigating this issue.

Report: "Elevated Error Levels"

Last update 2023-03-13T20:46:55.547Z

resolved2023-03-13T20:46:54.955Z

This incident has been resolved.

monitoring2023-03-13T20:45:09.723Z

A fix has been implemented and we are monitoring the results.

identified2023-03-13T20:43:31.148Z

The issue has been identified and a fix is being implemented.

investigating2023-03-13T20:42:26.715Z

We are currently investigating this issue.

Feb 22, 2023

Report: "Authentication system in degraded state"

Last update 2023-02-22T05:12:52.417Z

resolved2023-02-22T05:12:51.884Z

The incident is resolved and capacity is restored. Authentication and log-in requests are functional.

monitoring2023-02-22T04:41:05.925Z

We have identified the issue and are implementing a fix to increase capacity.

investigating2023-02-22T04:31:31.402Z

We are investigating an issue affecting some logins on Appen Connect and the data annotation platform

Jan 26, 2023

Report: "Degraded performance"

Last update 2023-01-26T21:57:38.560Z

resolved2023-01-26T21:57:38.186Z

This incident has been resolved.

monitoring2023-01-26T20:40:25.715Z

A fix has been implemented and we are monitoring the results.

identified2023-01-26T20:20:15.574Z

The issue has been identified and a fix is being implemented.

investigating2023-01-26T18:43:08.148Z

We are currently investigating an operational issue impacting job processing

Dec 21, 2022

Report: "Appen Connect failure to login"

Last update 2022-12-21T03:04:14.377Z

resolved2022-12-21T03:04:13.463Z

We have addressed issues around users with failing logins and functionality is now restored for all users.

monitoring2022-12-21T02:40:28.272Z

We have started the process to fix the issue observed on the remaining users.

monitoring2022-12-21T00:38:07.559Z

We are implementing a fix now for internal users first before applying for all users.

investigating2022-12-20T23:41:15.739Z

We are currently investigating an issue affecting Appen Connect.

Dec 20, 2022

Report: "Failure to log in to Appen Connect"

Last update 2022-12-20T23:08:47.257Z

resolved2022-12-20T23:08:46.904Z

This incident has been resolved.

identified2022-12-20T23:08:37.539Z

We are continuing to work on a fix for this issue.

identified2022-12-20T23:07:27.091Z

We have found and identified an issue blocking authentication to Appen Connect via connect.appen.com and are implementing a fix now.

Nov 16, 2022

Report: "Analytics temporarily down"

Last update 2022-11-16T18:52:21.211Z

resolved2022-11-16T18:52:20.659Z

The issue has been identified and resolved. Analytics are now available. Please reach out to help@appen.com if you are still having issue accessing this feature.

investigating2022-11-16T16:29:12.000Z

Analytics feature is temporarily unavailable. We are working to restore this feature. Please contact help@appen.com if your work is being blocked

Report: "Copying jobs temporarily down"

Last update 2022-11-16T03:22:38.222Z

resolved2022-11-16T03:22:37.808Z

The issue is now resolved.

monitoring2022-11-16T02:26:36.802Z

Copying functionality has been restored and being monitoring. please reach out to help@appen.com if you are still experience any issues

investigating2022-11-16T01:23:53.344Z

We are currently investigating the issue with copying jobs. We will have more updates shortly. Please reach out to help@appen.com if this is blocking your work.

Nov 11, 2022

Report: "Increased error rate on ADAP"

Last update 2022-11-11T17:00:02.381Z

resolved2022-11-11T17:00:01.531Z

We have cleared the degraded performance issue. We will follow up on issues identified and continue monitoring internally.

monitoring2022-11-11T16:56:19.574Z

We've found issues and made adjustments to improve the situation

investigating2022-11-11T16:32:47.259Z

We are continuing to investigate this issue.

investigating2022-11-11T16:25:32.000Z

We are finding increased error rates across our platform, we are investigating the source of the issue.

Nov 7, 2022

Report: "Platform outage"

Last update 2022-11-07T17:24:27.701Z

resolved2022-11-07T17:24:27.114Z

This incident has been resolved.

monitoring2022-11-07T17:13:07.477Z

A fix has been implemented and we are monitoring the results.

identified2022-11-07T16:59:08.796Z

The issue has been identified and a fix is being implemented.

investigating2022-11-07T16:54:21.194Z

We are currently investigating this issue.

Oct 20, 2022

Report: "10-20-22 instability"

Last update 2022-10-20T14:01:34.387Z

resolved2022-10-20T14:01:34.015Z

This incident has been resolved.

monitoring2022-10-20T14:01:12.874Z

We are continuing to monitor for any further issues.

monitoring2022-10-20T13:40:34.418Z

A fix has been implemented and we're watching the results.

identified2022-10-20T13:30:10.049Z

the issue has been identified and we're working on resolution

investigating2022-10-20T12:41:53.129Z

We're experiencing system instability and are investigating the issue.

Sep 28, 2022

Report: "Network Outage"

Last update 2022-09-28T15:43:34.090Z

resolved2022-09-28T15:43:32.246Z

We experienced a two minute outage this morning as a result of a network configuration change. The error was detected immediately and corrected. The platform is functioning normally at this time. Apologies for any inconvenience.

Sep 8, 2022

Report: "Platform and API down"

Last update 2022-09-08T19:35:50.562Z

resolved2022-09-08T19:35:50.257Z

This incident has been resolved.

monitoring2022-09-08T19:01:17.867Z

A fix has been implemented and we are monitoring the results.

identified2022-09-08T18:59:34.668Z

The issue has been identified and a fix is being implemented.

investigating2022-09-08T18:28:07.974Z

We are currently investigating this issue.

Sep 5, 2022

Report: "Platform and API down"

Last update 2022-09-05T01:59:37.412Z

resolved2022-09-05T01:59:36.937Z

This incident has been resolved.

monitoring2022-09-05T01:42:19.679Z

A fix has been implemented and we are monitoring the results.

identified2022-09-05T01:31:22.645Z

The issue has been identified and a fix is being implemented.

investigating2022-09-05T00:28:10.591Z

We are currently investigating this issue.

Aug 17, 2022

Report: "Platform and API down"

Last update 2022-08-17T15:51:44.961Z

resolved2022-08-17T15:00:00.000Z

Appen's Data Annotation Platform was unable to serve normal traffic for a four minute period earlier today. 2022-08-17 15:06:23 through 2022-08-17 15:10:45 UTC. Action has been taken to remediate the issue and we are monitoring.

Jun 28, 2022

Report: "Platform incident"

Last update 2022-06-28T08:27:46.909Z

resolved2022-06-28T08:27:46.567Z

This incident has been resolved.

investigating2022-06-28T08:27:00.719Z

The issue has been identified and resolved.

investigating2022-06-28T08:20:08.423Z

We are experiencing a platform incident and are investigating.

Jun 25, 2022

Report: "Increased error rate"

Last update 2022-06-25T04:42:23.758Z

resolved2022-06-25T04:42:23.467Z

This incident has been resolved.

monitoring2022-06-25T04:41:04.198Z

A fix has been implemented and we are monitoring the results.

investigating2022-06-25T03:19:02.998Z

We are currently investigating this issue.

Jun 24, 2022

Report: "Elevated error rate"

Last update 2022-06-24T20:04:48.810Z

resolved2022-06-24T20:04:48.379Z

This incident has been resolved.

monitoring2022-06-24T19:54:43.672Z

A fix has been implemented and we are monitoring the results.

identified2022-06-24T19:52:25.358Z

The issue has been identified and a fix is being implemented.

investigating2022-06-24T19:13:01.379Z

We are currently investigating this issue.

Mar 31, 2022

Report: "Platform outage"

Last update 2022-03-31T12:10:02.337Z

resolved2022-03-31T12:10:01.624Z

This incident has been resolved.

monitoring2022-03-31T12:03:10.116Z

A fix has been implemented and we are monitoring the results.

identified2022-03-31T11:38:20.908Z

The issue has been identified and a fix is being implemented.

investigating2022-03-31T11:23:39.998Z

We are currently investigating this issue.

Jan 21, 2022

Report: "Platform in a degraded state"

Last update 2022-01-21T17:30:57.772Z

resolved2022-01-21T17:30:57.310Z

This incident has been resolved.

monitoring2022-01-21T17:28:55.823Z

A fix has been implemented and we are monitoring the results.

identified2022-01-21T17:25:19.370Z

The issue has been identified and a fix is being implemented.

investigating2022-01-21T16:04:46.953Z

We are currently investigating this issue.

Dec 8, 2021

Report: "Elevated API errors"

Last update 2021-12-08T01:50:12.244Z

resolved2021-12-08T01:50:11.763Z

This incident has been resolved.

monitoring2021-12-08T00:31:17.030Z

We're currently working with our cloud service provider and seeing services return to operational

investigating2021-12-07T18:15:56.499Z

We're currently experiencing issues with our cloud service provider and seeing degraded performance, we'll continue to investigate the issue.

Sep 28, 2021

Report: "Platform outage"

Last update 2021-09-28T21:55:53.621Z

resolved2021-09-28T21:55:52.035Z

This incident has been resolved.

monitoring2021-09-28T21:46:58.756Z

A fix has been implemented and we are monitoring the results.

identified2021-09-28T21:11:00.060Z

We are continuing to work on a fix for this issue.

identified2021-09-28T20:55:34.449Z

The issue has been identified and a fix is being implemented.

investigating2021-09-28T20:51:53.686Z

We are currently investigating this issue.

Sep 22, 2021

Report: "ADAP Platform is down"

Last update 2021-09-22T21:04:54.148Z

resolved2021-09-22T21:04:53.378Z

This incident has been resolved.

monitoring2021-09-22T20:48:20.592Z

A fix has been implemented and we are monitoring the results.

identified2021-09-22T20:41:20.724Z

The issue has been identified and a fix is being implemented.

investigating2021-09-22T20:35:33.894Z

We are currently investigating this issue.

Aug 10, 2021

Report: "Elevated API errors"

Last update 2021-08-10T22:12:55.001Z

resolved2021-08-10T22:12:54.498Z

This incident has been resolved.

monitoring2021-08-10T21:59:05.632Z

A fix has been implemented and we are monitoring the results.

identified2021-08-10T21:59:00.609Z

The issue has been identified and a fix is being implemented.

investigating2021-08-10T21:53:34.567Z

We are currently investigating this issue.

Jul 24, 2021

Report: "Authentication Errors"

Last update 2021-07-24T05:50:06.550Z

resolved2021-07-24T05:50:05.872Z

This incident has been resolved.

monitoring2021-07-24T04:55:14.815Z

A fix has been implemented and we are monitoring the results.

identified2021-07-24T04:49:30.045Z

The issue has been identified and a fix is being implemented.

investigating2021-07-24T04:49:23.991Z

We are currently investigating this issue.

Mar 13, 2021

Report: "System Failure"

Last update 2021-03-13T02:16:18.125Z

resolved2021-03-13T02:16:17.750Z

This incident has been resolved.

monitoring2021-03-13T01:43:39.157Z

A fix has been implemented and we are monitoring the results.

identified2021-03-13T01:11:36.740Z

We are continuing to work on a fix for this issue.

identified2021-03-12T23:53:38.189Z

We are continuing to work on a fix for this issue.

identified2021-03-12T22:23:52.120Z

The issue has been identified and a fix is being implemented.

investigating2021-03-12T22:11:42.044Z

We are continuing to investigate this issue.

investigating2021-03-12T22:11:24.294Z

We are currently investigating this issue.

Jan 7, 2021

Report: "Elevated API Errors"

Last update 2021-01-07T05:24:59.923Z

resolved2021-01-07T05:24:59.428Z

This incident has been resolved.

identified2021-01-07T05:06:10.906Z

We're currently taking down a micro service to alleviate any pressure on the platform, Stay tuned for updates.

identified2021-01-07T04:48:22.854Z

We're experiencing an elevated level of API errors and are currently looking into the issue.