Historical record of incidents for apaleo
Report: "Login problem"
Last updateWe are facing issues with login via Apaleo UI.
Report: "Elevated Error Rates in Reservation Retrieval"
Last updateAfter careful monitoring, all is working as expected. This incident has been resolved.
We're experiencing an increased number of API errors related to reservation retrieval. We are currently investigating the issue, but the situation is gradually returning to normal.
Report: "Increased Error Rates"
Last updateAfter careful monitoring all is working as expect. This incident has been resolved.
All issues with our 3rd party service are confirmed to be resolved. We will continue to monitor for a while.
The 3rd party service appears stable for the last hour. They are performing additional testing to ensure all is good. We await further update.
Unfortunately, we are seeing error rates going up again the last while from our 3rd party service for certain API calls, we continue to monitor.
Errors rates appear to be back to normal very low levels, even so we will continue monitoring until we get the "all clear" status from our 3rd party service.
Our 3rd party service has indicated there is a network issue on their side and they are investigating. We will continue to monitor and update as soon as we know more.
We're experiencing an elevated level of API errors from a 3rd party service and are currently looking into the issue.
Report: "Apaleo UI login error"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being deployed.
Report: "Degraded API and UI performance and increased error rate"
Last updateIncreased latency and error rate for API requests and UI. Incident has been resolved.
Report: "Performance degradation of API and UI"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
Report: "Webhook delivery time degradation"
Last updateThis incident has been resolved.
We deployed a fix and are continuing to monitor for any further issues.
We are continuing to monitor for any further issues.
We are continuing to monitor for any further issues.
We are sending out webhooks in real time and we have successfully processed the historical webhook events.
There can be short delivery delays for events occasionally.
Report: "Degraded webhook performance"
Last updateWe experienced degraded performance with delayed message delivery that affected webhooks and payment. The issues have been resolved.
Report: "Degraded API performance"
Last updateAll of our monitoring is looking normal and we have processed the outstanding events.
We are facing degraded performance with webhooks and payments. We are working on resolving the issue.
The underlying issue has been resolved and we're currently monitoring the healing process. Webhooks and payments are currently working for real-time events. For the historical data that was not delivered, we are backfilling the events and they are currently being restored.
We are continuing to work on fixing the issue.
We have identified the issue and we are working on a fix.
Report: "Fiscalization Issues in France"
Last updateThe issue has been fully resolved. Fiscalization is operational in France. Any affected receipts and invoices will be recovered.
We are facing problems with the fiscalization of receipts and invoices in France. Both receipts and invoices can't be fiscally signed at the moment. We are working with our partners to resolve this issue. All affected receipts and invoices will be recovered by us once the issue is resolved.
Report: "Partial outage of Apaleo UI"
Last update4 minute outage of the Apaleo web app. Systems recovered and fully operational.
Report: "Fiscalization Issues in France"
Last updateThe issue has been fully resolved. Fiscalization is operational in France. All affected receipts and invoices have been recovered.
The issue has been resolved for the moment. We are continuing to monitor the situation and will start working on recovering affected receipts and invoices in France.
We are continuing to investigate this issue.
We are facing problems with the fiscalization of receipts and invoices in France. Both receipts and invoices can't be fiscally signed at the moment. We are working with our partners to resolve this issue. All affected receipts and invoices will be recovered by us once the issue is resolved.
Report: "Degraded Distribution service performance"
Last updateDue to an incident with a third-party service, we experienced some degraded performance and functionality in our distribution service. The incident has since been resolved and all of our systems are fully operational.
Report: "Degraded API and UI performance and increased error rate"
Last updateIncreased latency and error rate for API requests and UI. Incident has been resolved.
Report: "Incident on 2024-01-03 10:30 UTC"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We're experiencing an elevated level of API errors and are currently looking into the issue.
Report: "Incident on 2023-10-06 06:20 UTC"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
Our payment processing infrastructure is running behind which is causing inaccuracies in the folio payments. No data or payments have been lost and the system should be caught up shortly.
Report: "Incident on 2023-09-21"
Last updateThis incident has been resolved.
The system should be operational now. We are continue monitoring.
We are currently facing infrastructure issues. The team is investigating the problem.
Report: "Incident on 2023-08-18 13:30 UTC"
Last updateThis incident has been resolved.
Our payment processing infrastructure is running behind which is causing inaccuracies in the folio payments. No data or payments have been lost and the system should be caught up shortly.
Report: "Incident on 2023-08-12 17:00 UTC"
Last updateThis incident has been resolved.
Our payment processing infrastructure is running behind which is causing inaccuracies in the folio payments. No data or payments have been lost and the system should be caught up shortly.
We are currently investigating this issue.
Report: "Degraded webhook performance"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Invoices can't be created from apaleo UI"
Last updateThis incident has been resolved.
We are currently facing a problem with invoices on the UI, users can't create or preview invoices because of "No supported languages" issue. We're on the way to release the fix. In the same time invoices can be created thru API.
Report: "Incident on 2023-07-26 11:50 UTC"
Last updateThis incident has been resolved.
The system is back to normal and we are monitoring API requests.
We're experiencing an elevated level of API errors and are currently looking into the issue.
Report: "Incident on 2023-07-04 08:51 UTC"
Last updateThis incident has been resolved.
API request processing has returned to normal. We are continuing to monitor the system.
We're experiencing an elevated level of API errors and are currently looking into the issue.
Report: "Degraded webhook performance"
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "Degraded webhook performance"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Degraded webhook performance"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Incident on 2022-09-19 21:24 UTC"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are investigating reports of degraded performance for Webhooks.
Report: "502 Bad gateway issue"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to investigate this issue.
We are currently investigating the issue.
Report: "Degraded webhook performance and other services"
Last updateThis incident has been resolved.
A fix has been implemented, we are monitoring closely all system parts are fully operational
We have identified the issue and we are working on fixing it. Other parts of the system are fully operational
We are currently investigating a severe degraded webhook performance
Report: "Degraded performance of payments processing"
Last updateThis incident has been resolved.
We are continuing to investigate this issue.
We are currently investigating this issue.
Report: "Incident on 2022-03-14 20:30 UTC"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to work on a fix for this issue.
We have found the root-cause of the issue, and we are working on a fix
We are investigating reports of degraded performance for Webhooks.
Report: "Incident on 2021-01-18 12:50 UTC"
Last updateThis incident has been resolved.
We are investigating reports of degraded performance for Webhooks.
Report: "Incident on 2021-18-11 21:30 UTC"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are investigating reports of degraded performance for Webhooks.
Report: "Incident on 2021-09-21 16:45 UTC"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified, we are working on a fix right now.
We're experiencing an elevated level of Offers API errors and are currently looking into the issue.
Report: "Degraded performanve of payments processing"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Incident on 2021-08-25 8:00 UTC"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
Our payment processing infrastructure is running behind which is causing inaccuracies in the folio payments. No data or payments have been lost and the system should be caught up shortly.
Report: "Warning on 2021-08-02 14:00 UTC"
Last updateThis incident has been resolved.
Our payment processing infrastructure is running behind which is causing inaccuracies in the folio payments. No data or payments have been lost and the system should be caught up shortly. Terminal payments should work as expected.
Report: "Processing Delays"
Last updateThis incident has been resolved.
Our payment processing infrastructure is running behind which is causing inaccuracies in the folio payments. No data or payments have been lost and the system should be caught up shortly.
Report: "Incident on 2021-06-12 10:10 UTC"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
Our payment processing infrastructure is running behind which is causing inaccuracies in the folio payments. No data or payments have been lost.
Report: "Incident on 2021-06-09 19:05 UTC"
Last updateThe issue with Traces App has been resolved.
We are continuing to investigate this issue.
We are investigating reports of degraded performance of Traces App.
Report: "Incident on 2021-04-27 07:00 UTC"
Last updateAll system operate correctly. It was a false alarm caused by the stuck monitoring agent.
We are continuing to investigate this issue.
We are investigating reports of degraded performance for Webhooks.
Report: "Incident on 2021-04-19 11:10 UTC"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
We have infrastructure outage. We are currently investigating the issue.
Report: "Booking Engine from UpHotel is experiencing issues"
Last updateThis incident has been resolved and bookings on your website should return to normal. UpHotel apologizes for any inconvenience caused!
The booking engine from UpHotel currently has issues to load the payment configuration and requesting offers also fails. UpHotel is investigating the problem and trying to resolve the issue on highest priority. Please reach out to UpHotel via https://uphotel.zendesk.com/hc/en-us/requests/new directly.
Report: "Incident on 2021-04-09 15:50 UTC"
Last updateThis incident has been resolved.
The observed issues resulting in elevated response times is getting resolved as of 19:05 UTC We will continue monitoring and provide a new update when the situation is fully back to normal.
Our payment processing infrastructure is running behind which is causing inaccuracies in the folio payments. No data or payments have been lost and the system should be caught up shortly.
Report: "Incident on 2021-04-05 23:14 UTC"
Last updateThis incident has been resolved.
We are investigating reports of degraded performance for Webhooks.
Report: "Incident on 2021-03-18 14:45 UTC"
Last updateWe got reports of degraded performance for Webhooks and the incident has been resolved.