Is AnyRoad Down Right Now? Check if there is a current outage ongoing.

This incident has been resolved.

We are aware of some issues with failing payments when editing bookings. We are working with our payment infrastructure vendor to remedy the issue. All other payment transactions (new bookings, cancellations, etc) are operational.

This incident has been resolved.

The performance degradation that we had seen earlier today were resolved around 9:20am PST. We are continuing to monitor systems to ensure that application performance continues as expected.

We are investigating reports of degraded performance. We have made adjustments and are monitoring.

We recently resolved a performance degradation in the AnyRoad platform that was affecting the system from 13:00 to 19:00 UTC. If you continue to experience challenges with this, please contact us at support@anyroad.com

We recently resolved a issue with the AnyRoad plugins/guest checkout that prevented users from seeing the experience listings. If you continue to experience challenges with this, please advise guests to clear their browser cache and try again. If you notice any issues, please contact us at support@anyroad.com

We are continuing to monitor the issue with slow loading times over the next few hours. If you notice any issues please contact us at support@anyroad.com.

We are investigating an issue with the AnyRoad registration modules (plugins/guest checkout). This may currently be impeding the ability of some guests to complete reservations. Please advise guests to clear the cache and try again.

The issue has been resolved. We apologize for any inconvenience.

A fix has been deployed and we are continuing to monitor over the next few hours.

The issue has been identified and a fix is being implemented.

We have identified and are actively working on resolving an issue with the AnyRoad checkout page. This is currently impeding the ability for guests to complete a reservation.

The incident has been resolved, all operations are back to normal functionality

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

We are aware of an issue with confirming bookings. We are in the process of resolving the issue and anticipate a resolution shortly.

This issue has been resolved.

The issue has been resolved.

We are currently investigating.

Login issues have been resolved. We apologize for any inconvenience.

We are investigating an issue that is causing logins to the AnyRoad application to fail.

This incident has been resolved.

We are continuing to investigate this issue.

We are monitoring degradation in Insights and Configurable Dashboard performance due to an intermittent outage at infrastructure provider. All systems are operational, but you may experience load time slowness.

This incident has been resolved.

We are currently investigating this issue.

This incident has been resolved.

A fix has been deployed. AnyRoad application is now available. We will continue to monitor. We apologize for any inconvenience.

The AnyRoad application is not currently available. We are actively investigating.

AnyRoad Dashboard was not rendering. Reported at 4:00pm PST and fixed 5:45pm PST

This incident has been resolved.

We have a temporary workaround in place to provide access to app.anyroad.com. This workaround may still provide intermittent access while our underlying infrastructure provider works to fix the underlying issue.

We are continuing to investigate this issue.

We are experiencing an outage from one of our cloud infrastructure providers that is impacting the AnyRoad application. We are actively working with our provider to restore service. This is impacting the AnyRoad Dashboard and Guest Checkout. We apologize for any inconvenience.

As of 2pm PST, the issue has been resolved. We apologize for any inconvenience.

Root cause identified and in active recovery

We are investigating an issue with the AnyRoad Dashboard. This is currently impeding the ability for AnyRoad users to edit and create new scheduling for their experiences. May also affect other areas of the AnyRoad product such as APIs and email functionality.

Our infrastructure provider has resolved all issues on their side. AnyRoad services continue to be operating normally.

AnyRoad's services are back online. We are continuing to monitor our infrastructure providers to ensure that services are performing normally.

AnyRoad services are being impacted by widespread infrastructure outages that are impacting many web applications globally. We are actively monitoring and working to restore as soon as possible.

The performance issues impacting AnyRoad plugins has been resolved. We apologize for any inconvenience caused by this incident.

We are continuing to monitor some performance issues and will update once we have more information.

The issue has been identified, a fix has been deployed and we are monitoring the situation

We are continuing to investigate this issue.

We are noticing some performance issues with the app and we are investigating

We recently resolved a user challenge that prevented users from downloading reports due to an underlying AWS outage. If you continue to experience challenges with this, please contact us at support@anyroad.com

We have resolved the issues that were impacting the Reports & Insights tab, specifically the ability to download recent reports. These issues were caused by an underlying AWS outage. We will continue to monitor our systems.

While we continue to work with our infrastructure provider to address the intermittent issues, we have deployed a workaround that restores the ability for AnyRoad users to download reports and access insights prior to 11:20PM PST on 12/21/21. We are continuing to resolve the underlying issue and ensure that there is no delay in reports and insights availability. We apologize for any inconvenience this may cause.

We have identified an issue with the Reports and Insights tabs of the platform due to intermittent outages with a platform provider. This is currently impeding the ability for AnyRoad users to download reports and access insights.

Guest checkout is fully operational and performing as expected.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring results.

The issue has been identified and we are implementing a fix to ensure that all guest checkouts are performant.

We are investigating an issue with Guest Checkout that may be impacting a small number of guests as they try to make a booking online. Additional information: - All guests are able to start a reservation - Some guests experience an issue with reservation and receive an error message. This guest may try to book again and find that the spots are no longer available. - A small minority of guests seem to be impacted - Our technical team is investigating and working quickly to identify and solve the root cause

The incident has been resolved.

We are investigating an issue with the AnyRoad Dashboard and iframes (guest checkout). This may currently be impeding the ability for some users and guests from accessing AnyRoad.

We recently resolved an issue that was affecting the AnyRoad Dashboard, checkout page, Front Desk, as well as the ability for AnyRoad users, Guests, and Administrators to access the site. If you continue to experience challenges with this, please contact us at support@anyroad.com

We recently made some updates and services are now restored. We are monitoring this improvement. If you experience any challenges please contact us at support@anyroad.com.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are investigating an issue with AnyRoad Dashboard, checkout page, and front desk. This is currently impeding the ability of AnyRoad users, Guests, and Administrators to access the site.

We recently resolved an issue with the guest booking page that may have prevented guests from being able to book. Our technical team has deployed a fix and all systems are working normally. If you continue to experience challenges with this, please contact us at support@anyroad.com

We recently deployed a fix that will correct the previous booking process error that some guests may have been receiving. We are monitoring this improvement. If you experience any challenges with Guest Checkout or any other functionality, please contact us at support@anyroad.com.

We have identified a minor browser-related issue and our technical team is actively working on a solution shortly. We will keep you updated as soon as we have more information.

We are investigating an issue with the guest booking page that may be affecting guests not being able to book, partners not being able to log in, the plugin not loading, and an error message with some guest's QR codes. We will update this page once we have further information.

All emails are being delivered successfully since Mandrill resolved their connectivity issue. If an email was delayed due to poor Mandrill connectivity, Mandrill will try to re-send it now. AnyRoad will continue to monitor and ensure that all emails are delivered on time.

Mandrill has resolved the issue, and we are monitoring to ensure that all delayed emails are now being delivered successfully. Some guests may receive multiple copies of the same email.

Our email vendor (Mandrill) is experiencing intermittent connectivity issues. This may impact some guest emails and cause delays in our system's delivery of confirmation, reminder, or post-experience emails. We are monitoring Mandrill's status via https://status.mailchimp.com/ We are also investigating the situation and attempting to initiate other email solutions. We will post updates here. Please contact support@anyroad.com or your Account Manager if you receive reports of delayed guest emails that are time-sensitive.

The performance degradation has been resolved! We experienced a sudden increase in traffic and discovered and fixed a small problem in our caching configuration to resolve slow loading times and timeouts.

A fix has been implemented. We addressed a caching issue and are monitoring results.

Our engineering team is currently investigating an issue that is causing excessive load times and occasional timeouts in some dashboards and Guest checkouts.

Gmail's service disruption is resolved and guests are receiving confirmation and reminder emails in their inboxes!

Gmail has implemented a fix, and we are monitoring the results.

Please note that all AnyRoad systems are fully operational. Google's Gmail is experiencing a service disruption. Gmail's affected users are able to access Gmail but are seeing error messages, high latency, and/or other unexpected behavior. This might mean that a Gmail user does not immediately receive their confirmation or reminder email about an upcoming experience that they booked via AnyRoad. Once Gmail resolves this service disruption, all AnyRoad confirmation and reminder emails will be delivered. Please refer directly to Gmail's Status Page (https://www.google.com/appsstatus#hl=en&v=issue&sid=1&iid=a8b67908fadee664c68c240ff9f529ab) for updates directly from Google.

We've resolved the issue and will continue to monitor performance as the Front Desk app continues to run check-ins, experiences, and transactions.

We have implemented a fix that results in improved performance on Front Desk calendar and experience list. The fix specifically required us to deploy code that would improve the speed of database queries that prevented the queries from timing out and struggling to display the data on the calendar or experience list. We will continue to monitor to ensure ongoing improvements.

We are currently testing a fix on our internal staging site.

We've identified the root issue causing bookings and experiences not to appear correctly on the Front Desk iOS app: There is a large dataset being requested to display upcoming bookings, which is causing the bookings and experiences to display incorrectly on the app. All data stored in the AnyRoad system is correct, and all guest bookings are still functional and intact. However, this display issue is causing confusion for users of the Front Desk iPads. We don't have an eta on timing for a fix yet, but we are actively developing a fix and will update again in the next <30 minutes.

We are continuing to investigate this issue.

We are currently investigating an issue that is impacting 2 API endpoints on Front Desk iPads. This issue may cause the experience list or bookings calendar on the iPad to appear incorrectly on Front Desk. This issue appears to be impacting Front Desk users only, and is not visible to guests or customers.

This incident has been resolved.

We are continuing to monitor for any further issues.

A fix has been implemented, and we are monitoring results.

Our server's issue is now resolved, allowing us to resume work on performance degradation that began this morning.

The platform on which AnyRoad runs and operates applications is experiencing issues. This is preventing AnyRoad from pursuing a further resolution for guest checkout and dashboard performance. We have submitted a request to our platform server to solve this as soon as possible, so that we may resume resolving degraded performance in checkout and the AnyRoad dashboard that began earlier today.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring results!

We are continuing to work on a fix for this issue.

We have identified an issue currently preventing use of the Dashboard and Guests from checking out. Our technical team is actively working on a solution. An update regarding resolution time will be posted shortly.

We recently resolved the performance challenges that prevented guests from checking out online, partners creating new bookings in the dashboard and on Front Desk. If you continue to experience challenges with this, please contact us at support@anyroad.com

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We recently updated the performance of Guest checkout, Bookings Dashboard, and Front Desk. We are monitoring this improvement. If you experience any challenges with the platform, please contact us at support@anyroad.com.

We have identified performance issues with Guest checkout, Bookings Dashboard, and Front Desk. Our technical team is actively working on a solution.

We are investigating an issue with the AnyRoad Dashboard and some partner plug-ins. This is currently impeding the ability for some AnyRoad users to add a booking from the dashboard and for guest to complete checkout on the partner's webpage.

This incident has been resolved.

An issue has been identified with the Magtek credit/debit card swipers that are used for in-person payments. Payments can still be processed by manually entering the credit/debit card details on the Front Desk iPad or AnyRoad Dashboard. All online payments are fully functional in Guest Checkout. All payments processed through the Verifone terminal are fully functional.

This incident has been resolved.

The issue has been identified and a fix is underway!

We are currently investigating the cause of minor slow-downs when loading the AnyRoad Dashboards. This is not impacting Guests or the ability to book experiences online as a Guest.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are continuing to investigate the issue and identify and solve the root cause. Thank you for your patience.

We are currently investigating this issue.

This incident has been resolved.

We are continuing to work on a fix for this issue.

Replying to emails sent between 11am - 12pm PST in your AnyRoad dashboard may not function properly. A fix is in the works!

This incident has been resolved.

We are continuing to monitor for any further issues.

We are currently making improvements to our email infrastructure. We are monitoring site performance, though some Partners may experience slowness in their Dashboards and Messages.

This incident has been resolved.

The issue has been identified and a fix is being implemented.