AnyDesk

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Historical record of incidents for AnyDesk

Report: "Service Degradation - Customer Portal"

Last update
resolved

This incident has been resolved.

investigating

We are currently facing degraded service with our Customer Portal. Our team is investigating the root cause at this moment. As soon as we have identified the issue we'll apply a fix, follow this page to receive an update. We apologize for any inconvenience this may cause.

Report: "Service Degradation - Customer Portal"

Last update
Resolved

This incident has been resolved.

Investigating

We are currently facing degraded service with our Customer Portal.Our team is investigating the root cause at this moment.As soon as we have identified the issue we'll apply a fix, follow this page to receive an update.We apologize for any inconvenience this may cause.

Report: "Major outage - Online shop"

Last update
resolved

This incident has been resolved.

investigating

We are currently facing major with our Online Shop Our team is investigating the root cause at this moment. As soon as we have identified the issue we'll apply a fix, follow this page to receive an update. We apologize for any inconvenience this may cause.

Report: "Major outage - Online Shop"

Last update
resolved

This incident has been resolved.

investigating

We currently face major outage with our Online shop. Our team is investigating the root cause at this moment. As soon as we have identified the issue we'll apply a fix, follow this page to receive an update. We apologize for any inconvenience this may cause.

Report: "Service Degradation - my.anydesk II"

Last update
resolved

This incident has been resolved.

investigating

We are currently facing degraded service with our my.anydesk II. Our team is investigating the root cause at this moment. As soon as we have identified the issue we'll apply a fix, follow this page to receive an update. We apologize for any inconvenience this may cause.

Report: "Global Network maintenance"

Last update
resolved

This incident has been resolved.

investigating

We are performing a maintenance to fix a problem in our global network. The existing connections will not be interrupted, but new connections will not be possible. Actual expected service degradation shall not be longer than 60 minutes.

Report: "Major outage - Customer Portal"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

We are currently facing major outage of our Customer Portal. Our team is investigating the root cause at this moment. As soon as we have identified the issue we'll apply a fix, follow this page to receive an update. We apologize for any inconvenience this may cause.

Report: "Major outage - my.anydesk I"

Last update
resolved

This incident has been resolved.

investigating

We are currently facing major outage of our my.anydesk I. Our team is investigating the root cause at this moment. As soon as we have identified the issue we'll apply a fix, follow this page to receive an update. We apologize for any inconvenience this may cause.

Report: "Major outage - Customer portal and SSO"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

We are currently facing a major outage with our Customer Portal Our team is investigating the root cause at this moment. As soon as we have identified the issue we'll apply a fix, follow this page to receive an update. We're apologising for any inconvenience this may cause.

Report: "Service Degradation"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

We are continuing to investigate this issue.

investigating

We are currently facing degraded service with our Customer Portal. Our team is investigating the root cause at this moment. As soon as we have identified the issue we'll apply a fix, follow this page to receive an update. We apologize for any inconvenience this may cause.

Report: "Service Degradation"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

We are currently experiencing an issue with the Customer Portal. Our team is actively investigating the root cause and working to resolve it as quickly as possible. Once the issue is identified, we will implement a fix immediately. Please follow this page for real-time updates. We sincerely apologize for any inconvenience this may cause and appreciate your patience.

Report: "Customer Portal Service Degradation"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

We are currently experiencing degraded service with the Customer Portal, whereas no custom client builds for macOS can be issued. Our team is investigation the root cause at this moment. As soon as we have identified the issue we'll apply a fix, follow this page to receive an update. We're apologising for any inconvenience this may cause.

Report: "Service Degradation"

Last update
resolved

This incident has been resolved.

investigating

Investigating - We are currently experiencing degraded performance with the AnyDesk Global Network and Customer Portal. Our team is actively investigating the root cause and working to resolve it as quickly as possible. Once the issue is identified, we will implement a fix immediately. Please follow this page for real-time updates. We sincerely apologize for any inconvenience this may cause and appreciate your patience.

Report: "Service Degradation - Customer Portal"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

We currently face degraded service with our Customer Portal. Our team is investigation the root cause at this moment. As soon as we have identified the issue we'll apply a fix, follow this page to receive an update. We're apologising for any inconvenience this may cause.

Report: "Major outage - AnyDesk Network"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

We are currently experiencing a significant issue with the AnyDesk Network. Our team is actively investigating the root cause and working to resolve it as quickly as possible. Once the issue is identified, we will implement a fix immediately. We sincerely apologize for any inconvenience this may cause and appreciate your patience.

Report: "Anydesk.com page is temporarily unavailable"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

We’re currently experiencing an issue with our anydesk.com page and it is temporarily unavailable. Our team is investigating the root cause at the moment. As soon as we have identified the issue, we will apply a fix. We apologize for any inconvenience this may cause.

Report: "Outage - Customer Portal (v2)"

Last update
resolved

This incident has been resolved.

monitoring

We are continuing to monitor for any further issues.

monitoring

A fix has been implemented and we are monitoring the results.

identified

The issue has been identified and a fix is being implemented.

investigating

We are currently facing an outage with our Customer Portal (v2) and account login. Our team is investigating the root cause at the moment. As soon as we have identified the issue, we will apply a fix. We apologize for any inconvenience this may cause.

Report: "Outage - Customer Portal (v2)"

Last update
resolved

This incident has been resolved.

investigating

We are currently facing an outage with our Customer Portal (v2) and account login. Our team is investigating the root cause at the moment. As soon as we have identified the issue, we will apply a fix. We apologize for any inconvenience this may cause.

Report: "Global Network maintenance"

Last update
resolved

We have completed our maintenance at this time.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

We are performing system upgrades to improve service quality of our global network. The existing connections will not be interrupted, but new connections will not be possible. Actual expected service degradation shall not be longer than 30 minutes.

Report: "Major outage - Customer Portal (v2)"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

We currently face major with our Customer Portal (v2). Our team is investigating the root cause at this moment. As soon as we have identified the issue we'll apply a fix, follow this page to receive an update. We're apologize for any inconvenience this may cause.

Report: "Major outage - Customer Portal"

Last update
resolved

This incident has been resolved.

identified

The issue has been identified and a fix is being implemented.

investigating

We currently face major with our Customer Portal. Our team is investigating the root cause at this moment. As soon as we have identified the issue we'll apply a fix, follow this page to receive an update. We apologise for any inconvenience this may cause.

Report: "Major outage - My.AnyDesk II Customer Portal"

Last update
resolved

We are pleased to announce that the issue with our My.AnyDesk II Portal has been successfully resolved. Our team has implemented the necessary fixes, and the portal is now fully operational. We appreciate your patience and understanding during this time. Thank you for your continued support.

investigating

We are currently encountering significant issues with our My.AnyDesk II Portal, and our team is diligently investigating the root cause. Rest assured, as soon as we identify the issue, we will promptly implement a solution. We kindly ask for your patience and encourage you to monitor this page for updates on our progress. We sincerely apologize for any inconvenience this situation may cause.

Report: "Scheduled Maintenance for my.anydesk I & II: Monitoring"

Last update
resolved

Client logins have been restored to full functionality. We will remain vigilant to ensure uninterrupted service. Thank you for your patience and cooperation.

monitoring

All client logins are now available. We will continue to monitor the login functionality to prevent any further interruptions. We appreciate your patience and understanding while we worked towards resolving this issue.

investigating

The maintenance of systems is still ongoing to ensure that the client login will be available to all customers and users. The client login functionality for SSO with IDP is restored. We apologize for any inconvenience caused by this issue. Please refer to the following article for assistance if necessary: https://support.anydesk.com/knowledge/install-a-license-key#assign-license-key We appreciate your patience and understanding as we work towards resolving this issue.

investigating

my.anydesk I and my.anydesk II are available again, and you can use the AnyDesk client normally. Logging in to the client will be available once the maintenance is complete. We apologize for any inconvenience caused by this issue. Please refer to the following article for assistance if necessary: https://support.anydesk.com/knowledge/install-a-license-key#assign-license-key We appreciate your patience and understanding as we work towards resolving this issue.

investigating

my.anydesk I and II are currently undergoing maintenance. You can still use the AnyDesk client normally. However, logging in to the client will only be possible once the maintenance is complete. We apologize for any inconvenience caused by this issue. Please refer to the following article for assistance if necessary: https://support.anydesk.com/knowledge/install-a-license-key#assign-license-key We appreciate your patience and understanding as we work towards resolving this issue.

investigating

my.anydesk II is currently undergoing maintenance, which is expected to last for the next 48 hours or less. You can still access and use your account normally. Logging in to the AnyDesk client will be restored once the maintenance is complete. We apologize for any inconvenience caused by this issue. Please refer to the following article for assistance if necessary: https://support.anydesk.com/knowledge/install-a-license-key#assign-license-key We appreciate your patience and understanding as we work towards resolving this issue.

Report: "Customer Portal Degraded Service"

Last update
resolved

This incident has been resolved.

investigating

my.anydesk II is currently undergoing maintenance, which is expected to last for the next 24 hours or less. You can still access and use your account normally. Logging in to the AnyDesk client will be restored once the maintenance is complete. We apologize for any inconvenience caused by this issue. Please refer to the following article for assistance if necessary: https://support.anydesk.com/knowledge/install-a-license-key#assign-license-key We appreciate your patience and understanding as we work towards resolving this issue.

investigating

As we continue to further investigate the issue, logging in to the AnyDesk client is currently not possible. Our team is actively working on resolving the problem to restore users' access. We apologize for any inconvenience caused by this issue. You can still access and use your account on my.anydesk. Please refer to the following article for assistance if necessary: https://support.anydesk.com/knowledge/install-a-license-key#assign-license-key. We appreciate your patience and understanding as we work towards resolving this issue.

investigating

As we continue to further investigate the issue, logging in to the AnyDesk client is currently not possible. Our team is actively working on resolving the problem to restore users' access. We apologize for any inconvenience caused by this issue. You can still access and use your account on my.anydesk. Please refer to the following article for assistance if necessary: https://support.anydesk.com/knowledge/install-a-license-key#assign-license-key. We appreciate your patience and understanding as we work towards resolving this issue.

investigating

As we continue to further investigate the issue, logging in to the AnyDesk client is currently not possible. Our team is actively working on resolving the problem to restore users' access. We apologize for any inconvenience caused by this issue. You can still access and use your account on my.anydesk. Please refer to the following article for assistance if necessary: https://support.anydesk.com/knowledge/install-a-license-key#assign-license-key. We appreciate your patience and understanding as we work towards resolving this issue.

investigating

As we continue to further investigate the issue, logging in to the AnyDesk client is currently not possible. Our team is actively working on resolving the problem to restore users' access. We apologize for any inconvenience caused by this issue. You can still access and use your account on my.anydesk. Please refer to the following article for assistance if necessary: https://support.anydesk.com/knowledge/install-a-license-key#assign-license-key. We appreciate your patience and understanding as we work towards resolving this issue.

investigating

As we continue to further investigate the issue, logging in to the AnyDesk client is currently not possible. Our team is actively working on resolving the problem to restore users' access. We apologize for any inconvenience caused by this issue. You can still access and use your account on my.anydesk. Please refer to the following article for assistance if necessary: https://support.anydesk.com/knowledge/install-a-license-key#assign-license-key. We appreciate your patience and understanding as we work towards resolving this issue.

investigating

As we continue to further investigate the issue, logging in to the AnyDesk client is currently not possible. Our team is actively working on resolving the problem to restore users' access. We apologize for any inconvenience caused by this issue. You can still access and use your account on my.anydesk. Please refer to the following article for assistance if necessary: https://support.anydesk.com/knowledge/install-a-license-key#assign-license-key. We appreciate your patience and understanding as we work towards resolving this issue.

investigating

As we continue to further investigate the issue, logging in to the AnyDesk client is currently not possible. Our team is actively working on resolving the problem to restore users' access. We apologize for any inconvenience caused by this issue. You can still access and use your account on my.anydesk. Please refer to the following article for assistance if necessary: https://support.anydesk.com/knowledge/install-a-license-key#assign-license-key. We appreciate your patience and understanding as we work towards resolving this issue.

investigating

As we continue to further investigate the issue, logging in to the AnyDesk client is currently not possible. Our team is actively working on resolving the problem to restore users' access. We apologize for any inconvenience caused by this issue. You can still access and use your account on my.anydesk. Please refer to the following article for assistance if necessary: https://support.anydesk.com/knowledge/install-a-license-key#assign-license-key. We appreciate your patience and understanding as we work towards resolving this issue.

investigating

As we continue to further investigate the issue, logging in to the AnyDesk client is currently not possible. Our team is actively working on resolving the problem to restore users' access. We apologize for any inconvenience caused by this issue. You can still access and use your account on my.anydesk. Please refer to the following article for assistance if necessary: https://support.anydesk.com/knowledge/install-a-license-key#assign-license-key. We appreciate your patience and understanding as we work towards resolving this issue.

investigating

As we continue to further investigate the issue, logging in to the AnyDesk client is currently not possible. Our team is actively working on resolving the problem to restore users' access. We apologize for any inconvenience caused by this issue. You can still access and use your account on my.anydesk. Please refer to the following article for assistance if necessary: https://support.anydesk.com/knowledge/install-a-license-key#assign-license-key. We appreciate your patience and understanding as we work towards resolving this issue.

investigating

As we continue to further investigate the issue, logging in to the AnyDesk client is currently not possible. Our team is actively working on resolving the problem to restore users' access. We apologize for any inconvenience caused by this issue. You can still access and use your account on my.anydesk. Please refer to the following article for assistance if necessary: https://support.anydesk.com/knowledge/install-a-license-key#assign-license-key. We appreciate your patience and understanding as we work towards resolving this issue.

investigating

As we continue to further investigate the issue, logging in to the AnyDesk client is currently not possible. Our team is actively working on resolving the problem to restore users' access. We apologize for any inconvenience caused by this issue. You can still access and use your account on my.anydesk. Please refer to the following article for assistance if necessary: https://support.anydesk.com/knowledge/install-a-license-key#assign-license-key. We appreciate your patience and understanding as we work towards resolving this issue.

investigating

As we continue to further investigate the issue, logging in to the AnyDesk client is currently not possible. Our team is actively working on resolving the problem to restore users' access. We apologize for any inconvenience caused by this issue. You can still access and use your account on my.anydesk. Please refer to the following article for assistance if necessary: https://support.anydesk.com/knowledge/install-a-license-key#assign-license-key. We appreciate your patience and understanding as we work towards resolving this issue.

investigating

As we continue to further investigate the issue, logging in to the AnyDesk client is currently not possible. Our team is actively working on resolving the problem to restore users' access. We apologize for any inconvenience caused by this issue. You can still access and use your account on my.anydesk. Please refer to the following article for assistance if necessary: https://support.anydesk.com/knowledge/install-a-license-key#assign-license-key. We appreciate your patience and understanding as we work towards resolving this issue.

investigating

As we continue to further investigate the issue, logging in to the AnyDesk client is currently not possible. Our team is actively working on resolving the problem to restore users' access. We apologize for any inconvenience caused by this issue. You can still access and use your account on my.anydesk. Please refer to the following article for assistance if necessary: https://support.anydesk.com/knowledge/install-a-license-key#assign-license-key. We appreciate your patience and understanding as we work towards resolving this issue.

investigating

As we continue to further investigate the issue, logging in to the AnyDesk client is currently not possible. Our team is actively working on resolving the problem to restore users' access. We apologize for any inconvenience caused by this issue. You can still access and use your account on my.anydesk. Please refer to the following article for assistance if necessary: https://support.anydesk.com/knowledge/install-a-license-key#assign-license-key. We appreciate your patience and understanding as we work towards resolving this issue.

investigating

In order to further investigate the issue, logging in to the AnyDesk client is currently not possible. Our team is actively working on resolving the problem to restore users' access. We apologize for any inconvenience caused by this issue. You can still access and use your account on my.anydesk. Please refer to the following article for assistance if necessary: https://support.anydesk.com/knowledge/install-a-license-key#assign-license-key. We appreciate your patience and understanding as we work towards resolving this issue.

investigating

We are still working on the login problem with AnyDesk. This issue is affecting users who are trying to access their personal Address Book, use AnyDesk through login, and use custom builds that require front-end login for verification (such as the "Force User Login" option). Users are still able to access their personal Address Books by logging in to the my.anydesk portal. Moreover, customers can proceed activating the license by utilizing the license key found in their my.anydesk portal under the "License" tab. If you need assistance with either of these options, please refer to the following articles from our Help Center: How to Install a License Key: https://support.anydesk.com/knowledge/install-a-license-key Address Book: https://support.anydesk.com/knowledge/address-books-management We sincerely appreciate your patience and understanding as we work diligently to resolve this issue. Your continued support is highly valued, and we are fully committed to delivering a solution as soon as possible.

investigating

We are currently making every effort to tackle the login problem with AnyDesk. This issue is affecting users who are trying to access their personal Address Book, license the AnyDesk application through login, and use custom builds that require front-end login for verification (such as the "Force User Login" option). Users are still able to access their personal Address Books by logging in to the my.anydesk portal. Moreover, customers can proceed activating the license by utilizing the license key found in their my.anydesk portal under the "License" tab. If you need assistance with either of these options, please refer to the following articles from our Help Center: How to Install a License Key: https://support.anydesk.com/knowledge/install-a-license-key Address Book: https://support.anydesk.com/knowledge/address-books-management We sincerely appreciate your patience and understanding as we work diligently to resolve this issue. Your continued support is highly valued, and we are fully committed to delivering a solution as soon as possible.

investigating

We are continuing to address the ongoing login issues within AnyDesk, which are impacting access to personal Address Books for some users. Our dedicated team is actively investigating the root cause of this issue, and once identified, they will swiftly implement a solution. For real-time updates, enable notifications by clicking on 'Subscribe to Updates' in the top-right corner. We apologize for any inconvenience and appreciate your patience and understanding as we work towards resolving this matter.

investigating

We are continuing to address the ongoing login issues within AnyDesk, impacting access to personal address books for some users. Our dedicated team is actively investigating the root cause, and upon identification, we will swiftly implement a solution. For real-time updates, please subscribe to notifications. We sincerely apologize for any inconvenience and appreciate your continued patience and understanding as we diligently work towards resolving this matter.

investigating

We are continuing to address the ongoing login issues within the AnyDesk application, impacting access to personal address books for some users. Our dedicated team is actively investigating the root cause, and upon identification, we will swiftly implement a solution. For real-time updates, please subscribe to notifications. We sincerely apologize for any inconvenience and appreciate your continued patience and understanding as we diligently work towards resolving this matter.

investigating

We are continuing to address the ongoing login issues within the AnyDesk application, impacting access to personal address books for some users. Our dedicated team is actively investigating the root cause, and upon identification, we will swiftly implement a solution. For real-time updates, please subscribe to notifications. We sincerely apologize for any inconvenience and appreciate your continued patience and understanding as we diligently work towards resolving this matter.

investigating

We are currently encountering login issues within the AnyDesk application, affecting access to personal address books for some users. Our team is diligently investigating the root cause, and upon identification, we will promptly implement a solution. To stay informed about updates, please subscribe to notifications. We sincerely apologize for any inconvenience and appreciate your patience and understanding as we work to resolve this matter.

investigating

We are currently experiencing service degradation on our Customer Portal. Our dedicated team is actively investigating the root cause, and once identified, we will promptly implement a solution. Please stay tuned to this page for updates. We sincerely apologize for any inconvenience this may cause and appreciate your understanding.

investigating

We still currently face degraded service with our Customer Portal. Our team is investigating the root cause at this moment. As soon as we have identified the issue we'll apply a fix, follow this page to receive an update. We apologize for any inconvenience this may cause.

investigating

We currently face degraded service with our Customer Portal. Our team is investigating the root cause at this moment. As soon as we have identified the issue we'll apply a fix, follow this page to receive an update. We apologize for any inconvenience this may cause.

investigating

We currently face degraded service with our Customer Portal. Our team is investigating the root cause at this moment. As soon as we have identified the issue we'll apply a fix, follow this page to receive an update. We apologize for any inconvenience this may cause.

investigating

We are experiencing intermittent timeouts with our Customer Portal. We are currently investigating the issue. We apologize for the inconvenience this may cause.

Report: "Major outage - Customer Portal"

Last update
resolved

This incident has been resolved.

investigating

We currently face major with our Customer Portal. Our team is investigating the root cause at this moment. As soon as we have identified the issue we'll apply a fix, follow this page to receive an update. We apologize for any inconvenience this may cause.

Report: "Customer Portal Outage"

Last update
resolved

This incident has been resolved, thank you for your patience.

monitoring

A fix has been implemented and we're monitoring the results. We're thanking you for patience and excuse any inconvenience this may have caused.

identified

We identified the root cause and working on a solution. Our apologies for inconvenience that might have caused

investigating

We are still investigating the issue with our Customer Portal. We apologize for the inconvenience.

investigating

Our Customer Portal is having problems with SSO and client login. We are currently investigating the issue. We apologize for the inconvenience.

Report: "Customer Portal Outage"

Last update
resolved

This incident has been resolved.

monitoring

We have restored access to the Customer Portal. We are still seeing degraded and/or slow performance which we are still investigating. We apologize for the inconvenience.

investigating

The Customer Portal is unavailable at this time. We are currently investigating the issue and working to recover this service. We apologize for the inconvenience this may cause.

Report: "Emergency network maintenance"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

Currently we're performing emergency network maintenance. Existing connections should not be affected, however new connections won't be possible. Our apologies for any inconvenience it might have caused.

Report: "Global network outage"

Last update
resolved

This incident has been resolved.

monitoring

We are continuing to monitor for any further issues.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

We have a major outage of AnyDesk Global Network. We are doing everything possible to be back online as soon as possible

Report: "my.anydesk II inavalaibility"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

We are investigating the issue

Report: "Web-shop not operational"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

We currently face a major outage with our web-shop. Our team is investigation the root cause at this moment. As soon as we have identified the issue we'll apply a fix, follow this page to receive an update. We're apologising for any inconvenience this may cause.

Report: "Global Network emergency maintenance"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

We are continuing to investigate this issue.

investigating

We currently face degraded service with our AnyDesk Global Network. Our team is investigation the root cause at this moment. As soon as we have identified the issue we'll apply a fix, follow this page to receive an update. We're apologising for any inconvenience this may cause.

Report: "Online shop is not accessible"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

Due to the issues with third-party provider, we're currently experiencing issues with our shop. We apologize for any inconvenience it may have caused

Report: "Global Network emergency maintenance"

Last update
resolved

This incident has been resolved. In an effort to act transparent we'll post a post-mortem in the coming days.

monitoring

A fix has been implemented and we are monitoring the results.

identified

We are continuing to work on a fix for this issue.

identified

The issue has been identified and a fix is being implemented.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

We are performing an emergency maintenance to fix a problem in our global network. The existing connections will not be interrupted, but new connections will not be possible. Actual expected service degradation shall not be longer than 30 minutes.

Report: "Degraded performance"

Last update
resolved

This incident has been resolved.

investigating

We are currently investigating this issue.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

We are experiencing some performance issues and working on a quick solution. We are sorry for any inconvenience that may have caused

Report: "Emergency maintenance ongoing"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

We are continuing to investigate this issue.

investigating

We are currently investigating this issue.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

We are currently investigating this issue.

Report: "Performance degradation"

Last update
resolved

The incident has been resolved. We apologize for any inconvenience it might have caused

monitoring

A fix has been implemented and we are monitoring the results.

investigating

Currently we're facing performance degradation and working on a quick solution. We apologise for any inconvenience it may have caused

Report: "Performance degradation"

Last update
resolved

This incident has been resolved. We are sorry for any inconvenience it might have caused

monitoring

A fix has been implemented and we are monitoring the results.

investigating

We're facing some performance degradation issues. We are sorry for any inconvenience it might have caused.

Report: "Performance degradation"

Last update
resolved

This issue has been fixed. We apologize for any inconvenience it may have caused

monitoring

A fix has been implemented and we are monitoring the results.

investigating

We are currently experiencing performance issues in Europe and working on a quick solution. We apologize for any inconvenience it may have caused

Report: "Performance degradation"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

We are currently experiencing performance issues in Europe, we are working hard to resolve the problem. We apologize for any inconvenience it may have caused

Report: "Global Network outage"

Last update
resolved

This incident has been resolved. All systems are operational. We apologize for any inconvenience it may have caused

identified

The issue has been identified and we are working hard on a solution

investigating

We have a major outage of AnyDesk Global Network. We are doing everything possible to be back online as soon as possible

Report: "Service Degredation"

Last update
resolved

We have mitigated the issue at this time. If you continue to have problems connecting with your AnyDesk client, try restarting the client or computer to see if it resolve the issue. We apologize again for the inconvenience and thank you for your patience.

investigating

We are currently experiencing issues with our system infrastructure. We have identified the issue and are currently working to resolve it as quickly as possible. We apologize for the service disruption and will restore services as soon as we are able.

Report: "Degraded Performance"

Last update
resolved

This incident has been resolved.

monitoring

We are continuing to monitor for any further issues.

monitoring

We identified the root-cause an implemented a fix. We'll keep monitoring the situation.

investigating

We currently see issues connecting to our network or establishing sessions. We're working on a solution. We're apologizing for any inconvenience this may cause.

Report: "Service Degradation"

Last update
resolved

This incident has been resolved.

investigating

We are currently experiencing a high volume of traffic that is causing some service degradation at the moment. We are looking into ways to mitigate any service disruptions that you may be experiencing. We apologize for any inconvenience this may cause.

Report: "Service Degredation"

Last update
resolved

This incident has been resolved.

identified

One of our European Hosting Companies is having some network issues at one of their Datacenters. This issue has been identified and is being mitigated, but there still may be some degraded services present. If you have connection issues, please wait a moment and try to reconnect. We apologize for any inconvenience that this may cause and thank you for your understanding.

Report: "Service Degradation"

Last update
resolved

This incident has been resolved.

identified

We are continuing to work on a fix for this issue.

identified

One of our European Hoster is having some network issues in one of their Datacenters. The issue has been identified and being mitigated, but we still face some degradation service. If you face connection issues, please wait a moment and try to reconnect. We apologize for the inconvenience that this may cause. Thank you for your understanding

Report: "Global Network Outage"

Last update
resolved

All systems operational again. We excuse any inconvenience.

monitoring

We implemented a fix and monitoring the results.

identified

One of our Backend systems failed and we've implemented a failover system and will gradually restore our service. We excuse any inconvenience and working hard on getting the service fully operational again

Report: "Global Network connectivity issues"

Last update
resolved

This incident has been resolved.

monitoring

Situation seems to stabilize for now.

identified

We have tried to stabilize the network as soon as possible, however some clients faced difficulties connecting to the network between 09:20 and 09:35 CEST.

investigating

We're currently facing a connectivity issue in our Global Network. Problem seems to be related to network problems in some datacenters. We excuse any inconvenience this may cause!

Report: "Global Network connection issues"

Last update
resolved

Today between 22:00 and 22:40 CEST we have experienced connection issues in our Global Network. The problems seem to be related to issues in network of one of our partner companies. We have tried to stabilize the network as soon possible, however service quality has been affected. We apologize any inconvenience this has caused.

Report: "Service degradation Global Network"

Last update
resolved

We encountered a short-time service degradation in our global network. All services are up and running again. We excuse any inconvenience this may caused.

Report: "Global Network connection issues"

Last update
resolved

Today between 12:30 and 14:30 CEST we have experienced connection issues in our Global Network, mostly for EU and India areas. The problems seem to be related to issues in network of one of our partner companies. We have tried to stabilize the network as soon possible, however service quality has been affected. We apologize any inconvenience this has caused.