Is Andros Down Right Now? Check if there is a current outage ongoing.

Andros is currently Operational

Last checked 2025-06-14T13:31:58.450Z from Andros's official status page

Historical record of incidents for Andros

Jan 10, 2025

Report: "Site is down"

Last update 2025-01-10T21:39:38.609Z

resolved2017-08-18T19:28:51.286Z

This incident has been resolved.

monitoring2017-08-18T18:42:21.483Z

A fix has been implemented and we are monitoring the results.

identified2017-08-18T18:41:16.290Z

The issue has been identified and a fix is being implemented.

investigating2017-08-18T18:20:58.625Z

secure.credsimple.com has gone down.

Report: "SSL Certificate issue"

Last update 2025-01-10T21:39:38.550Z

resolved2017-10-02T13:35:56.341Z

SSL Certificate issue has been fixed and everything is back to operational.

investigating2017-10-02T13:14:12.985Z

There is a temporary workaround you can use. Use safari, click trust anyway.

investigating2017-10-02T13:13:08.303Z

We are investigating and have identified an issue with our SSL certificate. We are actively working on this and will report back as we have more to share.

Report: "File page is down"

Last update 2025-01-10T21:39:38.492Z

resolved2017-10-09T15:49:39.163Z

Several folks tested, files page is back up, Fire is out.

monitoring2017-10-09T15:46:50.428Z

Files page is back up

identified2017-10-09T15:37:39.970Z

File page is down, it's related with tableau whitelist. We're fixing it now.

Report: "Site is Down"

Last update 2025-01-10T21:39:38.436Z

resolved2017-10-12T23:27:24.515Z

Site, roster, and files are back up

monitoring2017-10-12T22:41:48.876Z

Site and roster are back up. We are currenlty monitoring.

identified2017-10-12T22:29:31.624Z

We've identified the issue and are working on a fix. The site is back up, but the roster is down.

investigating2017-10-12T22:19:21.255Z

We are currently investigating this issue.

investigating2017-10-12T22:19:12.779Z

We are currently investigating this issue.

Report: "Restarting tableau server"

Last update 2025-01-10T21:39:38.377Z

resolved2017-10-12T23:31:26.694Z

The files page has been restored.

identified2017-10-12T23:02:06.418Z

we're taking down tableau server and will restart it soon

Report: "Files page is not working"

Last update 2025-01-10T21:39:38.320Z

resolved2017-10-13T23:28:08.350Z

The files page maintenance has concluded.

monitoring2017-10-13T21:10:48.811Z

We are doing some unplanned maintenance on the file page.

Report: "Files page maintenance"

Last update 2025-01-10T21:39:38.259Z

resolved2017-10-16T23:01:44.336Z

Maintenance is now completed and the Files page has been restored. Thank you for your patience.

identified2017-10-16T22:47:21.321Z

Due to some unscheduled maintenance, the Files page may be inaccessible to some users. We apologize for the inconvenience.

Report: "Roster page is not displaying"

Last update 2025-01-10T21:39:38.194Z

resolved2017-10-17T13:22:07.454Z

We found the issue to be a problematic server. We have removed this server and everything is back to operational. If you see any continuing issues, please let us know.

investigating2017-10-17T13:16:43.345Z

We have received reports that the roster page is not displaying for some users. We are investigating this issue and will update you as soon as we know more information.

Report: "Fire is out, login is fast now"

Last update 2025-01-10T21:39:38.135Z

resolved2017-11-09T18:25:42.787Z

This incident has been resolved.

Report: "Fire is out, site is loading fast now"

Last update 2025-01-10T21:39:38.076Z

resolved2017-11-09T20:20:55.113Z

This incident has been resolved.

Report: "Login to site is extremely slow"

Last update 2025-01-10T21:39:38.017Z

resolved2017-11-09T21:20:04.232Z

This incident has been resolved.

investigating2017-11-09T18:14:33.597Z

We are currently investigating this issue.

Report: "Login to site is extremely slow again"

Last update 2025-01-10T21:39:37.944Z

resolved2017-11-09T21:20:23.877Z

This incident has been resolved.

investigating2017-11-09T19:42:43.214Z

We are currently investigating this issue.

Report: "The Files page is not loading"

Last update 2025-01-10T21:39:37.883Z

resolved2017-11-21T00:09:25.373Z

This incident has been resolved.

monitoring2017-11-21T00:03:03.856Z

We have applied a fix and are monitoring.

monitoring2017-11-21T00:01:56.237Z

We have applied a fix and monitoring.

identified2017-11-20T23:41:07.088Z

We have identified the issue and are working to resolve it.

identified2017-11-20T23:14:16.887Z

We have identified the issue and are working to resolve it. We expect the Files page to be up again in 30 minutes (6:45pm EST)

investigating2017-11-20T22:55:21.689Z

We are currently investigating this issue.

Report: "Investigating an issue with one of our data servers"

Last update 2025-01-10T21:39:37.822Z

resolved2017-12-05T00:01:49.146Z

The files page and reports issues have been resolved.

investigating2017-12-04T22:54:59.830Z

We are investigating an issue with one of our servers. You may see intermittent issues with the files page.

Report: "Under Maintenance"

Last update 2025-01-10T21:39:37.762Z

resolved2017-12-21T03:09:10.218Z

Maintenance has been completed. Thank you for your patience.

identified2017-12-21T02:38:22.033Z

The CredSimple web portal and provider application are under maintenance. A short period of downtime is expected.

Report: "Provider applications are not rendering correctly."

Last update 2025-01-10T21:39:37.704Z

resolved2018-01-08T20:17:22.456Z

This incident has been resolved.

monitoring2018-01-08T20:13:29.097Z

We are monitoring the situation as we work towards possible resolution.

investigating2018-01-08T19:06:29.843Z

We are investigating an issue where provider applications are not rendering correctly.

Report: "Credential Reports, Applications, and other Documents are not viewable on CredSimple"

Last update 2025-01-10T21:39:37.647Z

resolved2018-01-17T20:45:33.424Z

This incident has been resolved.

investigating2017-12-27T14:55:00.000Z

We have identified the issue.

investigating2017-12-27T14:33:09.992Z

Credential Reports, Applications, and other Documents are not viewable on CredSimple and we are investigating the issue"

investigating2017-12-27T14:23:32.924Z

We are currently investigating this issue.

Report: "Investigating intermittent short term site outages."

Last update 2025-01-10T21:39:37.587Z

resolved2018-01-18T23:08:33.000Z

This incident has been resolved.

investigating2018-01-18T21:41:34.211Z

We are investigating an issue where the site is temporarily unavailable for short periods of time.

Report: "We are currently under maintenance related to the file search page."

Last update 2025-01-10T21:39:37.517Z

resolved2018-02-13T16:09:07.694Z

This incident has been resolved.

investigating2018-02-13T14:56:14.258Z

We are currently investigating this issue.

Report: "Files Page Partial Outage"

Last update 2025-01-10T21:39:37.457Z

resolved2018-03-08T00:13:47.527Z

This incident has been resolved.

investigating2018-03-02T16:34:40.328Z

We are investigating a problem with the files page not displaying the proper data.

Report: "secure.credsimple.com is experiencing slow load speeds"

Last update 2025-01-10T21:39:37.398Z

resolved2018-04-16T17:33:23.164Z

We have resolved the issue. Site speeds should be back to normal.

investigating2018-04-16T16:24:30.133Z

Our site is experiencing slow load speeds and intermittent outages. We are currently investigating the issue.

Report: "Partial Outage on Provider Application"

Last update 2025-01-10T21:39:37.341Z

resolved2018-04-25T20:26:36.444Z

The issue with the provider application has resolved. It should be usable again.

investigating2018-04-25T18:53:16.654Z

We are investigating an issue with our provider application that is affecting some users.

Report: "Files page is not working properly"

Last update 2025-01-10T21:39:37.281Z

resolved2018-05-11T14:16:09.023Z

We have resolved the problem with the files page.

identified2018-05-11T14:09:28.848Z

We are continuing to work on a fix for this issue.

identified2018-05-11T13:31:18.145Z

We have identified the problem and are working to fix it.

investigating2018-05-11T12:59:33.167Z

We are currently investigating an issue with the files page not working properly.

Report: "DNS errors causing email and website latency"

Last update 2025-01-10T21:39:37.216Z

resolved2018-07-26T15:02:49.975Z

The partial website and email outage has been resolved.

identified2018-07-26T14:47:50.638Z

The issue regarding partial site and email outages has been identified and a fix is being implemented.

investigating2018-07-26T13:08:21.361Z

We are currently investigating the issue. This is a partial outage for the website, email is impact more wide spread. Currently this looks to be a hosting provider issue (aws). I will update as information becomes available.

Report: "Investigating reports of an outage"

Last update 2025-01-10T21:39:37.146Z

resolved2018-11-07T20:40:15.445Z

This incident has been resolved.

identified2018-11-07T20:39:54.234Z

Or client portal is again operational. Thank you for your patience while we worked to restore service.

identified2018-11-07T20:02:41.415Z

The issue has been resolved, access has been restored, and we are monitoring the status. You may find some intermittent issues with our secure client portal while we service continues to restore.

identified2018-11-07T19:20:11.940Z

We are investigating reports of an outage with our secure client portal. Our provider application remains operational. We will update again at 3 PM ET. Thank you for your patience.

Report: "Site Is Currently Down"

Last update 2025-01-10T21:39:37.079Z

resolved2018-12-13T20:00:54.152Z

The incident has been resolved and the site is back up.

investigating2018-12-13T18:53:08.311Z

Our site is currently down. We are currently investigating the issue.

Report: "Maintenance"

Last update 2025-01-10T21:39:37.016Z

resolved2019-08-31T14:30:31.126Z

Maintenance is complete.

monitoring2019-08-31T13:49:28.262Z

We are continuing to monitor for any further issues.

monitoring2019-08-31T13:09:43.994Z

We are currently performing preventative maintenance.

Report: "Intermittent Report PDF Access Problems"

Last update 2025-01-10T21:39:36.949Z

resolved2019-10-23T09:14:00.598Z

This incident has been resolved

monitoring2019-10-22T22:51:32.904Z

A fix has been implemented and we are monitoring the results.

identified2019-10-22T19:29:46.461Z

The issue has been identified and a fix is being implemented.

investigating2019-10-22T19:25:40.161Z

Our infrastructure provider (AWS) is experiencing problems with DNS resolution. This is causing intermittent failures in accessing PDF reports on the platform. All other platform functionality is working as expected. Stay tuned for updates.

Report: "Web App Down"

Last update 2025-01-10T21:39:36.885Z

resolved2020-01-09T20:45:50.283Z

This incident has been resolved.

investigating2020-01-09T20:45:27.673Z

We are continuing to investigate this issue.

investigating2020-01-09T20:37:02.613Z

The web application is experiencing a problem and is currently down. We are investigating the issue.

Report: "Slow Response and Timeouts"

Last update 2025-01-10T21:39:36.820Z

resolved2020-02-10T23:27:35.068Z

We have identified a resource-intensive process which was preventing the proper functioning of the web application and have disabled and terminated the process.

investigating2020-02-10T22:49:22.260Z

We are continuing to investigate this issue.

investigating2020-02-10T22:47:11.198Z

We are continuing to investigate this issue.

investigating2020-02-10T22:46:30.651Z

Our monitoring systems have reported slow response times and gateway timeouts in the web portal. Our engineering teams are investigating.

Report: "Web application down"

Last update 2025-01-10T21:39:36.753Z

resolved2020-02-11T02:05:01.101Z

This incident has been resolved.

monitoring2020-02-11T01:29:00.310Z

A fix has been implemented and we are monitoring the results.

identified2020-02-11T01:28:44.347Z

The issue has been identified and a fix is being implemented.

investigating2020-02-11T01:02:39.643Z

The web application is experiencing a problem and is currently down. We are investigating the issue.

Report: "secure.credsimple.com is down"

Last update 2025-01-10T21:39:36.695Z

resolved2020-03-10T20:27:26.292Z

This incident has been resolved.

investigating2020-03-10T20:11:15.814Z

We are currently investigating this issue.

Report: "Provider Import Page Unavailable"

Last update 2025-01-10T21:39:36.628Z

resolved2020-03-10T21:07:24.757Z

This incident has been resolved.

identified2020-03-10T20:56:42.233Z

The issue has been identified and a fix is being implemented.

investigating2020-03-10T20:49:44.541Z

There is an issue with the provider import (add providers) page. We are investigating the issue.

Report: "Site Is Down"

Last update 2025-01-10T21:39:36.565Z

resolved2021-01-05T22:19:23.600Z

This incident has been resolved.

investigating2021-01-05T22:18:04.536Z

The issue has been resolved.

investigating2021-01-05T21:20:24.376Z

We are continuing to investigate this issue.

investigating2021-01-05T21:00:45.552Z

A fix is being deployed.

investigating2021-01-05T21:00:11.440Z

We are continuing to investigate this issue.

investigating2021-01-05T20:43:27.615Z

We are actively working to fix this issue. Please check back shortly.

Report: "SFTP Service Outage"

Last update 2025-01-10T21:39:36.500Z

resolved2021-03-05T01:31:16.393Z

This incident has been resolved.

investigating2021-03-04T16:25:49.000Z

The andros credentialing SFTP service is currently experiencing an outage. We are investigating.

Report: "Service Degradation Due to AWS Outage"

Last update 2025-01-10T21:39:36.424Z

resolved2021-12-08T04:01:43.405Z

This incident has been resolved.

monitoring2021-12-07T17:56:20.158Z

We are monitoring service recovery in AWS systems. Until their systems recover, andros' systems will have degraded performance.

Report: "Production Outage"

Last update 2025-01-10T21:39:36.359Z

resolved2022-02-10T23:22:13.878Z

This incident has been resolved.

investigating2022-02-10T23:21:25.000Z

The issue has been resolved.

investigating2022-02-10T23:06:34.992Z

We are currently investigating this issue.

Report: "Partial Outage - Credentialing Platform - Files and Reports Pages"

Last update 2025-01-10T21:39:36.295Z

resolved2022-02-28T15:43:26.806Z

We have resolved the issue. Thank you for your patience. Please feel free to contact support at any time if you notice any issues.

investigating2022-02-28T14:24:04.227Z

We are currently investigating this issue.

Report: "Credentialing Platform Outage"

Last update 2025-01-10T21:39:36.219Z

resolved2022-03-16T14:59:54.712Z

This incident has been resolved.

monitoring2022-03-16T14:45:21.623Z

The services are operational again, and we are monitoring them.

investigating2022-03-16T14:36:54.179Z

We are continuing to investigate the issue, but services have largely recovered.

investigating2022-03-16T14:21:22.645Z

We are continuing to investigate this issue.

investigating2022-03-16T14:20:28.153Z

We are continuing to investigate this issue.

investigating2022-03-16T14:13:23.581Z

We are currently investigating this issue.

Report: "androsCredentialing degraded performance"

Last update 2025-01-10T21:39:36.135Z

resolved2022-04-26T23:28:09.017Z

This incident has been resolved.

monitoring2022-04-26T23:12:59.856Z

A fix has been implemented and we are monitoring the results.

identified2022-04-26T21:46:18.174Z

The issue has been identified and a fix is being implemented.

investigating2022-04-26T19:12:30.391Z

We are currently investigating this issue.

monitoring2022-04-26T18:52:17.632Z

A fix has been implemented and we are monitoring the results.

investigating2022-04-26T17:26:11.135Z

We are currently investigating this issue.

Report: "Credentialing Platform Outage"

Last update 2025-01-10T21:39:36.055Z

resolved2022-06-06T17:21:14.972Z

This incident has been resolved.

monitoring2022-06-06T15:31:40.625Z

We are continuing to monitor for any further issues.

monitoring2022-06-06T15:31:11.514Z

A fix has been implemented and we are monitoring the results.

investigating2022-06-06T14:05:24.407Z

We are currently investigating this issue.

Report: "Reports Page Data Availability Issue"

Last update 2025-01-10T21:39:35.990Z

resolved2023-02-21T21:52:04.878Z

This incident has been resolved.

monitoring2023-02-21T21:21:56.551Z

A fix has been implemented and we are monitoring the results.

identified2023-02-21T18:41:11.265Z

The issue has been identified and a fix is being implemented.

Report: "Authentication Issue - Credentialing Platform"

Last update 2025-01-10T21:39:35.929Z

resolved2023-03-29T14:48:37.350Z

This incident has been resolved.

monitoring2023-03-29T14:25:24.993Z

A fix has been implemented and we are monitoring the results.

identified2023-03-29T14:25:05.250Z

The issue has been identified and a fix is being implemented.

investigating2023-03-29T14:20:38.407Z

andros has identified an issue from a third party vendor. Our teams are actively working with them to resolve the issue.

investigating2023-03-29T13:30:48.090Z

andros is aware and is working to resolve an issue with login to the Credentialing platform. Our teams are working to resolve the root cause and return to expected login experience.

investigating2023-03-29T13:01:01.169Z

We are currently investigating this issue.

Report: "androsCredentialing Partial Outage"

Last update 2025-01-10T21:39:35.863Z

resolved2023-05-18T20:13:07.826Z

This incident has been resolved.

monitoring2023-05-18T19:28:07.527Z

A fix has been implemented and we are monitoring the results.

identified2023-05-18T18:33:25.674Z

A fix for the issue has been identified and is being implemented.

investigating2023-05-18T16:13:00.981Z

We are currently investigating this issue.

identified2023-05-18T15:46:17.618Z

The issue has been identified and a fix is being implemented.

investigating2023-05-18T15:00:32.508Z

We are continuing to investigate this issue.

investigating2023-05-18T13:52:38.000Z

Credential view pages are experiencing issues. We are actively investigating the issue.

Report: "Degraded performance"

Last update 2025-01-10T21:39:35.801Z

resolved2023-09-11T23:24:05.496Z

This incident has been resolved.

monitoring2023-09-11T18:47:24.180Z

A fix has been implemented and we are monitoring the results.

identified2023-09-11T17:35:22.113Z

The issue has been identified and a fix is being implemented.

investigating2023-09-11T17:01:28.168Z

We are currently investigating this issue.

Report: "Jobs Processing Issue"

Last update 2025-01-10T21:39:35.734Z

resolved2024-03-22T19:27:42.536Z

This incident has been resolved.

monitoring2024-03-22T15:39:29.294Z

A fix has been implemented and we are monitoring the results.

investigating2024-03-22T15:17:24.821Z

We are currently investigating an issue with the backend jobs processing system of our credentialing platform.