Is Amplify Down Right Now? Check if there is a current outage ongoing.

Our phone provider is currently experiencing a service disruption. As a result, our support phone number is unable to connect with our support team members. We will monitor their status page for updates and relay them here. In the meantime, you can contact with us via Chat by logging into your account, by web form (service.amplify.com/s/support), or by email (help@amplify.com). We appreciate your patience and hope this issue is resolved soon!

This incident has been resolved.

The root cause of these issues has been identified and a fix has been released.

We are aware of and investigating reports of service disruption across a number of platforms right now. These disruptions may manifest in slow loading times or unexpected error codes. Our Engineering team is working diligently towards identifying the root cause of these issues and implementing a fix. Presently, we do not have an estimated time for resolution. We apologize for the frustrations caused by these disruption and appreciate your patience as we work towards resolving them. Updates towards the progress of our efforts will be posted here. Thank you!

This incident has been resolved.

The root cause of these issues has been identified and a fix has been released.

We are aware of and investigating reports of service disruption across a number of platforms right now. These disruptions may manifest in slow loading times or unexpected error codes. Our Engineering team is working diligently towards identifying the root cause of these issues and implementing a fix. Presently, we do not have an estimated time for resolution.We apologize for the frustrations caused by these disruption and appreciate your patience as we work towards resolving them. Updates towards the progress of our efforts will be posted here.Thank you!

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are aware of and investigating an issue that is impacting logins to mCLASS applications. As a result, mCLASS and some Boost customers are currently unable to access these products. We apologize for the sudden disruption, and are working on resolving this issue as quickly as possible. Thank you!

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

UPDATE: Teachers are unable to view recent student submissions (last 4 hours~) due to an issue with an upstream provider. Student submissions are being saved, and there is no data loss. Our Engineering team is investigating a fix for this issue now.

The issue has been identified and a fix is being implemented.

We are aware of and investigating reports of student work is not populating Classwork for some users. Our Engineering team is currently working on identifying the root cause of this issue so that they may resolve it as quickly as possible. We appreciate your patience as we work towards resolving this issue!

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are aware of and investigating reports of service disruption across a number of services within the Science and ELA platforms right now. Notably, teachers may be seeing errors when attempting to lock/unlock assessments in Science, and students may be seeing error messages when attempting to save their work. Our Engineering team has identified the source of these issues and is working towards finding and implementing a fix. We appreciate your patience as we work toward resolving these issues, and we will update this page once we have more developments. Thank you!

This incident has been resolved.

A fix has been implemented and we are monitoring the results now. Our internal testing has passed and all users should be seeing relief. Please contact our Support Team if you are still having issues accessing Amplify Desmos Math. Thank you!

We have an identified an issue where Amplify Desmos Math users are currently unable to access this program. Our Product and Engineering teams are currently working on a fix to restore access. We apologize for this disruption and hope to resolve this issue as quickly as possible. We will update this posting once we have more developments. Thank you!

This incident has been resolved.

We are aware of and investigating an issue where Boost Reading users are currently unable to access the program. Our Product team is working diligently to identify the root cause of and provide a resolution for this issue. We apologize for this disruption and will post updates on this page as we work towards resolution!

This incident has been resolved.

Admin Reports and Boost Usage functionality has returned to normal and all data is up-to-date. Our Data and Engineering teams will continue to monitor data pipelines throughout the nightly runs.

Admin Report services are now back up and running in production. Users should be seeing relief now! If you are still experiencing an error when attempting to open Admin Reports, please report this issue to our Support teams via chat, email (help@amplify.com), or phone (800-823-1969). Please note: While the Admin Report services have been restored, some users may experience a delay in data. We are working on restoring this data and will continue updating this page until the issue has been fully resolved. Thank you again for your patience!

We are continuing to work on a fix for this issue.

Some users may be unable to access Admin Reports and Boost Usage Dashboards due to a performance issue from our third party data warehouse provider. Per communication from our data warehouse provider: "We've identified the source of the issue, and we're developing and implementing a fix to restore service." We understand this frustration a disruption like this can cause, and we greatly appreciate your patience while our data warehouse provider works towards resolving these performance issues.

This incident has been resolved.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

We are still seeing slow loading times in the mCLASS Reporting Suite. Our Engineering team has identified the root cause but are working on a new fix. We apologize for the disruption this is causing and are working diligently to resolve the issue.

A fix has been implemented and we are seeing recovery on this issue. mCLASS reporting performance should be returning to normal levels. We will continue to monitor the systems and see if additional load or error impact reportings again today.

We are aware of and investigating an issue where some users attempting to access the mCLASS Reporting Suite are experiencing long load times and, in some instances, error messages. Our Product and Engineering teams are working diligently to find the root cause of and resolution for this issue. We apologize for any disruption this may be causing and aim to resolve this issue as quickly as possible!

We received reports of some users being unable to load Universal Edition units of the Science program as well as the Teacher Resource Site for the CKLA program. These reports occurred earlier this morning, and we are now seeing the resolution of the aforementioned loading issues for both programs. We do apologize for any disruption this may have caused this morning. Please feel free to contact our Support team to report having experienced these issues if you have not already done so. Thank you!

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are aware of and investigating an issue with long load times and 500 errors for users of the Polypad and Fluency applications. Our engineering team is working diligently to identify the root cause of and resolve these issues. We hope to resolve these issues quickly and apologize for any disruption this may be causing. We will provide more updates here as they come. Thank you!

After unblocking the IP addresses that had been causing these EE903 errors, reports of said errors decreased significantly. We have not received new reports of this issue in the last 24 hours, so we are setting this incident to resolved. If your issue persists, please contact our Support team and provide them with your IP address (which you can find quickly by going to www.whatsmyip.org). Thank you!

We were able to identify several blocked IP addresses that were causing this error message. After unblocking these IP addresses, we should be seeing relief on this issue now. If your issue persists, please contact our Support team and provide them with your IP address (which you can find quickly by going to www.whatsmyip.org).

The cause of this issue has been identified as a network issue and remediation has started.

We have received reports from multiple districts regarding E9903 errors when accessing various programs. While we have not been able to reproduce these errors internally, our engineering team is working diligently to identify a root cause for this issue. Once we have more information regarding these errors, we will post updates here. We apologize for the classroom disruption this issue might be causing and we hope to see a swift resolution. Thank you so much!

The Desmos platform was down for approximately 12 minutes. During that time, the teacher.desmos.com and student.desmos.com sites were inaccessible This issue is resolved now, though we are continuing to monitor this situation.

This incident has been resolved.

We are seeing that pd.amplify.com is now running as normal now.

The pd.amplify.com site was loading very slowly, it seems that the site is now loading. We are continuing to investigate and identify the root cause of this issue.

We are experiencing slow loading times when trying to access pd.amplify.com. Our engineers are aware of this issue and working to identify the root cause and resolve this as quickly as possible. We apologize for any inconvenience this may be causing!

This incident has been resolved.

The engineering team has identified and fixed the problem.

The Desmos Classroom Activity Builder is experiencing high error rates. Engineering is currently investigating the cause of these errors.

Thank you for your patience! The scheduled maintenance has ended and users may now access their accounts normally again.

We will be undergoing scheduled maintenance Fri June 7th beginning at 10PM EST and lasting approximately 30 minutes. During this time, users will be unable to login and will instead see a maintenance page.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are investigating an issue where users are unable to access specific reports within the mCLASS Reporting Suite. Our engineering team is working on identifying the root cause of this issue and finding a fix. We currently do not have an estimated time for resolution but are working diligently toward that end. We appreciate your patience and apologize for any disruption this may be causing.

This incident has been resolved.

We are continuing to monitor for any further issues.

Our chat provider has implemented a fix and our support teams are seeing recovery on their end now.

Our chat provider is currently experiencing an issue affecting chat delivery and platform access. As a result, our support teams are unable to use our chat platform. We are in communication with our chat provider and monitoring updates on their status page. There is currently no estimated timeline for a resolution. In the meantime, please contact our support teams via email (help@amplify.com) or by phone (800-823-1969) to ensure any inquiries or issues you might have are met in a timely manner. Thank you so much for your patience!

This incident has been resolved.

Our phone service provider has an issue impacting audio quality on inbound/outbound calls. As a result, if you place a call to our Customer Support team, you or the agent on the other end may experience a disruption in service. In the meantime, we advise that you reach out to our Customer Support teams via email (help@amplify.com) or the chat platform embedded within each product. We apologize for this inconvenience and hope to see resolution on the part of our phone service provider soon!

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

There will be a 5-10 minute period of service interruption for the impacted products within the next 30 minutes. This is being done as part of a fix to fully restore service for customers affected by this issue. Thank you for your patience!

The issue has been identified and a fix is being implemented.

We are aware of and investigating an issue where some Science, CKLA, and ELA customers are unable to load content. We have identified a potential root cause for this issue and are working diligently to resolve it, though we do not yet currently have an estimated time for that resolution. We greatly appreciate your patience while we work towards resolving this issue and apologize for the disruption this may be causing in your classroom.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

At this time, we are still receiving reports of slow loading when teachers or students attempt to load the eReader. This behavior is replicable but also intermittent, meaning refreshing the page may resolve this issue. Our Engineering team is aware of these reports and working diligently towards a resolution. We appreciate your patience while we continue investigating this issue!

This incident has been resolved.

The live chat feature used by customers to connect with our support team is currently inaccessible to Amplify employees. Educators are still able to open and send chats, but there are no agents on the receiving end at this point. To ensure continuity of support, please reach out to us my phone (800-823-1969) or email (help@amplify.com) while we continue working with our live chat provider to resolve this issue. Thank you!

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are investigating reports from some customers of slow loading times in the mCLASS Reporting Suite. Our Engineering team is working diligently to identify a root cause and resolve this issue as soon as possible. We appreciate your patience while we continue investigating this issue!

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently investigating reports of some users experiencing error messages when attempting to access the mCLASS Reporting Suite. We are working diligently to identify the root cause of this issue and resolve it as quickly as possible.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Our engineers have identified the root cause of these performance issues and are taking corrective actions to mitigate them.

We are investigating instances of high error rates and/or long loading times in certain mCLASS services, such as Teacher-led Assessments and Intervention. As of now, we are still trying to identify the root cause of this issue. We understand that this may be causing disruption in the classroom and we appreciate your patience as we work diligently towards resolving this issue. Thank you!

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are aware of and investigating an issue where some teachers are unable to load assessments within the mCLASS Teacher-Led Assessment page. We are still determining a root cause and are working to resolve this issue as quickly as possible. We understand the disruption this may be causing in the classroom and we greatly appreciate your patience while we continue to work towards a resolution.

This incident has been resolved.

We are aware of an issue where some Desmos users are encountering lessons that display error pages or no content when trying to access activities. Our engineering team is looking into this issue now and trying to determine a root cause. We are working diligently towards a resolution and apologize for any disruption this may be causing.

This incident has been resolved.

Per Learnosity: "Monitoring - As of 18:36 UTC, we've now recovered fully and all stacks are operational. We will continue to monitor for a period before resolving the incident."

Per Learnosity: "We've verified a cause of the current incident and recovery is already partially complete. We have restored part of the assessment stack and are working on full restoration now, with the remaining stacks to follow. We will provide additional updates soon, including a possible ETA as soon as a reasonably accurate estimate has been determined."

We have identified the root cause as stemming from an issue with one of our third party platforms, Learnosity. We are tracking updates on their status page here: https://status.learnosity.com/

We have identified the root cause as stemming from an issue with one of our third party platforms, Learnosity. We are tracking updates on their status page here: https://status.learnosity.com/

We are currently investigating reports of error messages popping up while trying to load content within the Curriculum platform (Science and ELA). We are working diligently to identify the root cause of these errors and find a resolution for this issue. We appreciate your patience while we work towards that resolution, and apologize for any disruption this may be causing.

This incident has been resolved.

Our chat service provider recently posted: "We are seeing full recovery and will continue to monitor our systems." We are still monitoring this issue, but are seeing recovery on our end, as well.

Our chat provider has upgraded the severity of their service issues. On the customer side, you are likely no longer seeing the chat icon. On the Amplify side, we are unable to access the chat platform right now. This issue will also be affecting our Help site, as that site is hosted by our chat platform. We will continue to monitor and update. In the meantime, please reach out to us by phone or email (help@amplify.com). We greatly appreciate your patience, and hope our provider is able to resolve these issues soon!

Our chat provider Intercom is currently experiencing issues with their inbox feature that is causing slowness and inaccessibility when Amplify support agents are on their platform. As a result of these issues, response time to new and ongoing chats will be delayed. If you are experiencing an urgent Amplify issue of your own, please do not hesitate to call us at 800-823-1969. In the meantime, we appreciate your patience with our chat service as we continue to monitor their status page for updates (https://www.intercomstatus.com/). Thank you so much! We hope this has not created any disruption to your day.

This incident has been resolved.

We are seeing recovery across all product lines right now. We are still investigating the root cause of this issue and monitoring the status of this service recovery.

We are aware of service disruptions affecting all Amplify products right now. We are currently investigating the root cause of this issue and working diligently to resolve it. We greatly appreciate your patience and apologize for the disruption this may be causing in your classroom!

This incident has been resolved.

We have been seeing an uptick in reports of errors on mCLASS Home and on the Teacher-Led assessment site. We have identified the root cause of this issue as stemming from service issues with one of our upstream providers, AWS. We are continuing to monitor their situation here: https://health.aws.amazon.com/health/status. 

 While we are aware of the impact to mCLASS, other products may be impacted by the services issues with AWS, as well.

 As always, we greatly appreciate your patience and hope this issue has not caused too much of a disruption to your day.

This incident has been resolved.

During the publishes, we ran into unrelated issues regarding PDF generation that were affecting the teacher guides. We have now resolved these and are rerunning the publishes for all impacted units. We aim to finalize the Quality Assurance of the republished units and release the new units by the end of tonight.

We have received reports of teachers and students encountering an error message when attempting to access some Science lessons. Our Product team is working diligently to identify the lessons prompting this error message and restore access. We greatly appreciate your patience while we work towards full resolution of this issue, and apologize for any disruption this may be causing to your class.

This incident has been resolved.

We have discovered that an Amazon Web Services (AWS) issue is currently affecting multiple services in and outside of Amplify. We are continuing to investigate.

We have received reports from some users experiencing a 421 error when attempting to access certain portions of the curriculum platform. Our product and engineering teams have been made aware of these reports and are currently investigating the issue. We are working diligently towards identifying the root cause of and resolving this issue. We appreciate your patience and apologize for this disruption!

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are aware of and investigating an issue Full and System Access users, as well as users part of extremely large accounts, are receiving error messages when attempting to access their Class Summary pages. Our product and engineering teams have been able to replicate this issue and are working diligently towards a resolution. We appreciate your patience and apologize for any disruption this issue may be causing!

This incident has been resolved.

The third party provider we utilize for phone support is currently experiencing an outage which is affecting our Support team. If you are experiencing issues connecting with one of our Support agents over the phone, please login to your account and open a chat with us or shoot us an email at help@amplify.com. We are currently monitoring the situation with our third party phone provider, and we do apologize for any inconvenience this may be causing.

This incident has been resolved.

Per AWS: "We are now observing sustained recovery of error rates, and recovery of other affected AWS services. We are continuing to monitor closely as we work towards full recovery across all services." Amplify is observing the same recovery in our products, and are also continuing to monitor.

We are seeing continued improvement in error rates, and are continuing to work towards full recovery.

We have been able to redirect some of our services and are seeing some relief as a result of these efforts. There is still an outage underway at AWS, but this would only be affecting one region of users, and those are the users we are working on redirecting to an unaffected AWS server.

One of our upstream providers (AWS - https://health.aws.amazon.com/health/status) is experiencing an outage at the moment. This is affecting our Support teams' ability to access some internal databases and may be causing some issues for users to navigate both mCLASS and Curriculum platforms after login. We are monitoring the situation with our upstream provider and will provide updates in tandem with theirs.

This incident has been resolved.

We are currently aware of an issue preventing users from accessing our Close Reading (or Reading 6-8) program. Our engineering team is working to identify the root cause and resolve this issue as we speak. We do apologize for any disruption this may be causing and greatly appreciate your patience while we work on resolving this issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are aware of and investigating an issue where users are unable to load the mCLASS Student (https://mclass.amplify.com/student). Our engineering team is working diligently to identify the root cause of and resolve this issue. We apologize for any disruption this issue may be causing!

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are aware of and investigating an issue where some users attempting to access the Program Hub are receiving a 403 error. Our Engineering team is working towards identifying the root cause so that they may resolve the issue as quickly as possible. We apologize for any disruption this may be causing!

This incident has been resolved.

Blackboard implemented a release to fix this issue.

Blackboard services are degraded at this time. We are working with the service provided for updated status.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are aware of and investigating an issue where some mCLASS users are experiencing a loop of redirects that ultimately prevents them from being able to log in. Our Engineering team is working to identify and resolve this issue as quickly as possible. We apologize for any inconvenience this may be causing!

This incident has been resolved.

The third-party platform we utilize for live chat support is currently experiencing issues preventing some of our agents from being able to open or respond to new and ongoing chats. We are monitoring updates with their platform. In the meantime, if you would like to contact our support team, it would be best to give them a call at 800-823-1969 or send them an email to help@amplify.com. We apologize for any disruptions this may be causing and hope this issue is resolved soon!

This incident has been resolved.

We are aware of and investigating an issue affecting the usability of the Classwork and My Work applications right now. We apologize for any disruption this may be causing and are working diligently to resolve this issue as quickly as possible!

This incident has been resolved.

The 3rd party provider our Support teams use for interactive chat with customers is currently experiencing issues with slow load times which may be hindering our agents' ability to effectively communicate with customers. We are monitoring updates on our chat provider's status page. In the meantime, please feel free to send our Support team an email at help@amplify.com or give them a call at 800-823-1969.

This incident has been resolved.

We are aware of an issue preventing teachers and students from accessing Boost Reading. We believe the cause of the issue is a recent release on our end. We are working now to resolve this issue. We appreciate your patience and apologize for any disruption this may be causing!

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are aware of and investigating issues of slow loading, time-outs, and general inaccessibility for multiple products right now. We are attempting to identify the root cause of this issue and work towards a resolution. We apologize for any disruptions this may be causing and appreciate your patience!

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are aware of and investigating an issue right now where some mCLASS users are experiencing an Unexpected Error message when attempting to sync on the Assessment site or navigate to Class Summary pages in mCLASS Home. We are attempting to identify the root cause of this issue and work towards a resolution. We apologize for any disruptions this issue may be causing!

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently investigating an issue where users of Amplify programs may experience an issue with logging in. Our team is aware of the issue and is working to resolve it at this time. We apologize for the disruption this may be causing.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are aware of and investigating an issue preventing some users from being able to access certain sections (Organization, Staff, Classes) of the Admin Portal. We are working to identify the root cause of this issue and resolve it as quickly as possible. We apologize for any inconvenience this may be causing you!

This incident has been resolved.

The issue has been identified and a fix is being implemented.

We are aware of and investigating an issue where some users attempting to access the Admin Portal page are experiencing an error message. We are working towards resolving this issue now and apologize for any disruption this may be causing!

This incident has been resolved.

We are aware of and investigating an issue where some users attempting to access the Admin Portal page are experiencing an error message. We are working towards resolving this issue now, and apologize for any disruption this may be causing!