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Last checked 2025-06-14T13:56:57.337Z from Altium 365's official status page

Historical record of incidents for Altium 365

Jun 3, 2025

Report: "Incorrect 2FA behaviuor"

Last update 2025-06-03T15:58:22.315Z

resolved2025-06-03T15:58:22.302Z

Recent configuration changes led to incorrect behaviour of 2FA process. Currently the issue hs been resolved

Report: "Incorrect 2FA behaviuor"

Last update 2025-06-03T10:58:00.000Z

Resolved2025-06-03T10:58:00.000Z

Recent configuration changes led to incorrect behaviour of 2FA process. Currently the issue hs been resolved

May 31, 2025

Report: "Database maintenance"

Last update 2025-05-31T10:00:00.000Z

Completed2025-05-31T10:00:00.000Z

The scheduled maintenance has been completed.

In progress2025-05-31T09:00:00.000Z

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled2025-05-23T09:54:00.000Z

Database maintenance in Asia region

May 14, 2025

Report: "We are experiencing some outages. We are currently investigating the issue"

Last update 2025-05-14T13:12:17.443Z

resolved2025-05-14T13:12:17.423Z

This incident has been resolved.

monitoring2025-05-14T13:12:07.904Z

A fix has been implemented and we are monitoring the results.

identified2025-05-14T13:12:00.293Z

The issue has been identified and a fix is being implemented.

investigating2025-05-14T13:11:02.459Z

We are currently investigating this issue.

Apr 18, 2025

Report: "Incident with Projects Storage, Releases and Manufacturing, Design Review & Sharing on Web, MCAD CoDesigner, User Identity"

Last update 2025-04-18T20:23:22.622Z

resolved2025-04-12T13:22:06.719Z

The incident has been resolved.

investigating2025-04-12T13:05:33.523Z

We are currently investigating this issue.

Report: "Incident with Design Review & Sharing on Web, User Identity"

Last update 2025-04-18T20:22:28.034Z

resolved2025-04-17T14:00:07.458Z

This incident has been resolved.

investigating2025-04-17T13:16:44.374Z

We are currently investigating this issue.

Report: "Incident with Design Review & Sharing on Web"

Last update 2025-04-18T20:21:40.087Z

resolved2025-04-15T09:25:37.574Z

This incident has been resolved.

monitoring2025-04-15T09:25:30.975Z

A fix has been implemented and we are monitoring the results.

identified2025-04-15T09:05:38.593Z

The issue has been identified and a fix is being implemented.

investigating2025-04-15T08:49:34.072Z

New workspace creation issue. We are investigatin

investigating2025-04-15T08:48:08.960Z

We are currently investigating this issue.

Apr 14, 2025

Report: "Incident with Projects Storage, Releases and Manufacturing, Design Review & Sharing on Web, MCAD CoDesigner, User Identity"

Last update 2025-04-14T06:52:00.483Z

resolved2025-04-14T05:40:00.000Z

We are currently investigating this issue.

Apr 2, 2025

Report: "Incident with Projects Storage, Releases and Manufacturing, Design Review & Sharing on Web, MCAD CoDesigner, User Identity"

Last update 2025-04-02T02:50:24.252Z

resolved2025-04-02T02:49:57.205Z

This incident has been resolved.

monitoring2025-04-02T02:38:32.567Z

A fix has been implemented and we are monitoring the results.

investigating2025-04-02T02:23:35.940Z

We are currently investigating this issue.

Apr 1, 2025

Report: "Incident with Projects Storage, Releases and Manufacturing, Design Review & Sharing on Web, MCAD CoDesigner, User Identity"

Last update 2025-04-01T16:54:17.492Z

resolved2025-04-01T16:52:45.839Z

This incident has been resolved.

monitoring2025-04-01T16:47:49.795Z

A fix has been implemented and we are monitoring the results.

identified2025-04-01T16:42:56.468Z

The issue has been identified and a fix is being implemented.

investigating2025-04-01T16:22:15.251Z

We are currently investigating this issue.

Mar 20, 2025

Report: "We are experiencing some outages. We are currently investigating the issue"

Last update 2025-03-20T12:51:41.516Z

resolved2025-03-20T12:51:41.501Z

This incident has been resolved.

monitoring2025-03-20T12:46:01.607Z

A fix has been implemented and we are monitoring the results.

identified2025-03-20T12:42:10.629Z

The issue has been identified and a fix is being implemented.

investigating2025-03-20T12:22:34.607Z

We are continuing to investigate this issue.

investigating2025-03-20T12:16:12.000Z

We found the issue and are working on mitigation.

Mar 19, 2025

Report: "Incident with Releases and Manufacturing, Design Review & Sharing on Web"

Last update 2025-03-19T18:44:38.767Z

postmortem2025-03-19T18:00:02.926Z

During the recent update, an unhealthy instance was introduced by AWS and subsequently terminated. Due to our reservation setup, this resulted in only a partial outage.

resolved2025-03-19T17:36:42.132Z

This incident has been resolved.

investigating2025-03-19T16:42:20.000Z

We found the issue and are working on mitigation.

investigating2025-03-19T16:33:58.553Z

We are currently investigating this issue.

Mar 5, 2025

Report: "Calculations not working in Requirements portal in Europe"

Last update 2025-03-05T12:39:22.791Z

resolved2025-03-05T12:39:22.775Z

This incident has been resolved.

investigating2025-03-05T12:11:04.858Z

We are continuing to investigate this issue.

investigating2025-03-05T12:08:19.736Z

We are currently investigating this issue.

Feb 4, 2025

Report: "We are experiencing some outages. We are currently investigating the issue"

Last update 2025-02-04T18:11:00.620Z

resolved2025-02-04T18:11:00.602Z

This incident has been resolved.

identified2025-02-04T17:53:54.016Z

We are continuing work on fix delivery

monitoring2025-02-04T17:53:52.409Z

A fix has been implemented and we are monitoring the results.

identified2025-02-04T17:37:53.975Z

The issue has been identified and a fix is being implemented.

investigating2025-02-04T17:37:25.356Z

We are currently investigating this issue.

Jan 31, 2025

Report: "Incident with Projects Storage"

Last update 2025-01-31T00:34:44.546Z

resolved2025-01-16T23:00:00.000Z

Increased response time for Projects Storage

Report: "Incident with Design Review & Sharing on Web"

Last update 2025-01-31T00:31:02.414Z

resolved2025-01-09T15:00:00.000Z

Incident with Design Review & Sharing on Web

Report: "Incident with Releases and Manufacturing, Design Review & Sharing on Web"

Last update 2025-01-31T00:30:27.135Z

resolved2025-01-13T08:00:00.000Z

Increased error rate for Releases and Manufacturing, Design Review & Sharing on Web

Report: "Incident with Design Review & Sharing on Web"

Last update 2025-01-31T00:23:13.627Z

resolved2025-01-13T13:28:23.000Z

Incident with Design Review & Sharing on Web

identified2025-01-13T13:20:25.000Z

Incident with Design Review & Sharing on Web

identified2025-01-13T13:00:35.000Z

Incident with Design Review & Sharing on Web

investigating2025-01-13T12:57:41.000Z

Incident with Design Review & Sharing on Web

Sep 27, 2024

Report: "Incident with User Identity"

Last update 2024-09-27T16:57:25.238Z

resolved2024-09-26T09:30:00.000Z

Incident with User Identity

Sep 13, 2024

Report: "Incident with Projects Storage, Releases and Manufacturing, Design Review & Sharing on Web, Components and Supply Chain, MCAD CoDesigner"

Last update 2024-09-13T15:30:37.754Z

postmortem2024-09-12T22:42:53.095Z

From 8:03 PM PST on September 10, 2024, to 8:48 PM PST, a small number of EU customers may have experienced issues with Project Storage, Releases and Manufacturing, Design Review and sharing on the Web, Components and Supply Chain, MCAD CoDesigner, and User Identity. One of our instances failed, and our automated systems were able to resolve it by adding a new healthy one.

resolved2024-09-11T03:30:00.000Z

Incident with Projects Storage, Releases and Manufacturing, Design Review & Sharing on Web, Components and Supply Chain, MCAD CoDesigner

Sep 10, 2024

Report: "EU - Incident with Components and Supply Chain"

Last update 2024-09-10T23:18:39.978Z

postmortem2024-09-10T23:12:01.632Z

On September 10, 2024, from 8.45 PM UTC to 8:58 PM UTC **some** users with **EU** workspaces were unable to perform activities related to Components and Supply Chain. Our automated recovery systems were unable to remedy the situation, requiring manual intervention. Our manual intervention restored normal functionality for all the users with the **EU** workspaces.

resolved2024-09-10T08:45:00.000Z

Incident with Components and Supply Chain - Started at 8.45 PM UTC - Resolved at 8:58 PM UTC

Report: "EU - Incident with Components and Supply Chain"

Last update 2024-09-10T23:11:42.785Z

postmortem2024-09-10T23:10:41.635Z

On September 9, 2024, from 1:35 PM UTC to 2:59 PM UTC, **some** users with **EU** workspaces were unable to perform activities related to Components and Supply Chain. Our automated recovery systems were unable to remedy the situation, requiring manual intervention. Our manual intervention restored normal functionality for all the users with the **EU** workspaces.

resolved2024-09-09T13:35:00.000Z

Incident with Components and Supply Chain - Started at 1.35 PM UTC - Resolved at 2:59 PM UTC

Aug 22, 2024

Report: "Incident with Projects Storage, Releases and Manufacturing, Design Review & Sharing on Web, Components and Supply Chain, MCAD CoDesigner"

Last update 2024-08-22T16:17:01.860Z

resolved2024-08-22T16:17:01.844Z

This incident has been resolved.

monitoring2024-08-22T16:08:28.283Z

We are monitoring the results

identified2024-08-22T15:55:31.232Z

The issue has been identified and a fix is being implemented.

monitoring2024-08-22T15:55:19.710Z

We are continuing to monitor for any further issues.

monitoring2024-08-22T12:12:04.194Z

A fix has been implemented and we are monitoring the results.

identified2024-08-22T12:08:43.000Z

The issue has been identified and a fix is being implemented.

investigating2024-08-22T09:40:13.000Z

We are continuing to investigate this issue.

investigating2024-08-22T09:38:21.415Z

We are currently investigating the issue

May 13, 2024

Report: "We are experiencing services performance degradation"

Last update 2024-05-13T17:47:59.455Z

resolved2024-05-09T15:27:35.004Z

Monitoring Period finished , Issue marked as resolved.

monitoring2024-05-09T15:02:50.000Z

Issue resolved after deployments of fix. Monitoring stability of services.

identified2024-05-09T10:53:44.192Z

Fix for Issue connected with session processing for Admin Processes and Process related Tasks in progress. To mitigate please log off and log in to A365.

identified2024-05-09T10:07:47.956Z

Issue connected with session processing for Admin Processes and Process related Tasks was identified. To mitigate please log off and log in to A365.

investigating2024-05-09T09:42:11.000Z

Our monitoring system detected issues with Admin Processes and Process related Tasks. Investigation of core of an issue is currently in progress. To mitigate please log off and log in to A365.

Mar 25, 2024

Report: "Incident with Projects Storage, Releases and Manufacturing, Design Review & Sharing on Web, MCAD CoDesigner, User Identity"

Last update 2024-03-25T15:42:34.439Z

resolved2024-03-25T15:39:21.003Z

Incident mitigated.

investigating2024-03-25T14:52:39.844Z

We are currently investigating this issue.

Feb 16, 2024

Report: "Incident with Projects Storage, Releases and Manufacturing, Design Review & Sharing on Web, Components and Supply Chain, MCAD CoDesigner, User Identity"

Last update 2024-02-16T17:16:30.499Z

resolved2023-11-28T00:36:32.177Z

This incident has been resolved.

investigating2023-11-28T00:11:19.013Z

We are currently investigating this issue.

Report: "Incident with Design Review & Sharing on Web"

Last update 2024-02-16T17:15:26.897Z

resolved2024-01-11T15:57:57.084Z

The incident was resolved. All components back to normal

identified2024-01-11T15:49:25.726Z

Our team is working on resolving the issue.

investigating2024-01-11T15:48:00.604Z

We are currently investigating this issue.

Jan 25, 2024

Report: "Incident with Design Review & Sharing on Web"

Last update 2024-01-25T16:10:28.492Z

resolved2024-01-25T16:10:28.465Z

This incident has been resolved.

monitoring2024-01-25T16:07:52.130Z

A fix has been implemented and we are monitoring the results.

investigating2024-01-25T16:04:40.632Z

We are currently investigating this issue.

Jan 9, 2024

Report: "Incident with Components and Supply Chain"

Last update 2024-01-09T23:02:39.296Z

resolved2024-01-09T22:56:07.824Z

We faced timeouts due to third-party resources. We're resolving this. Thanks for your patience.

monitoring2024-01-09T22:55:28.130Z

Dear Customers, our apologies for the service delays. We faced timeouts due to third-party resources. We're resolving this. Thanks for your patience.

investigating2024-01-09T22:47:08.636Z

We are currently investigating this issue.

Nov 18, 2023

Report: "Incident with Design Review & Sharing on Web"

Last update 2023-11-18T00:51:17.613Z

resolved2023-11-14T12:00:00.000Z

We apologize for the temporary service interruption for some users in Europe due to a service failure in one of our availability zones.

Report: "Incident with Components and Supply Chain"

Last update 2023-11-18T00:43:15.187Z

resolved2023-11-14T09:55:47.875Z

Incident resolved, normal operation restored.

monitoring2023-11-14T09:31:39.224Z

A fix has been implemented and we are monitoring the results.

identified2023-11-14T08:57:39.425Z

The issue has been identified and a fix is being implemented.

investigating2023-11-14T08:05:35.290Z

We are currently investigating this issue.

Report: "Incident with Releases and Manufacturing, Design Review & Sharing on Web, Components and Supply Chain, MCAD CoDesigner"

Last update 2023-11-18T00:42:45.174Z

resolved2023-11-08T22:30:00.000Z

We apologize for the recent service disruption. Higher than usual load on our systems, unfortunately resulted in a service disruption for some of our users in Asia. We are actively working to improve our systems to prevent such incidents in the future.

Report: "Incident with Components and Supply Chain"

Last update 2023-11-18T00:41:50.115Z

resolved2023-11-13T15:56:02.228Z

We resolved the incident. All services are fully operational.

monitoring2023-11-13T15:29:19.175Z

We are continuing to monitor for any further issues

monitoring2023-11-13T14:05:09.868Z

A fix has been implemented and we are monitoring the results.

identified2023-11-13T13:47:13.031Z

Progressing with fix implementation

identified2023-11-13T13:00:53.242Z

Progressing with fix implementation

identified2023-11-13T11:06:58.492Z

Required fixes are being implemented

identified2023-11-13T10:31:29.491Z

We are continuing the investigation of the issue. We already found the problem and possible ways to fix it.

identified2023-11-13T10:31:28.287Z

The issue has been identified and a fix is being implemented.

investigating2023-11-13T09:42:10.227Z

We are currently investigating this issue.

Sep 7, 2023

Report: "Incident with Releases and Manufacturing, Design Review & Sharing on Web, Components and Supply Chain, MCAD CoDesigner"

Last update 2023-09-07T13:24:42.075Z

resolved2023-09-07T13:17:57.000Z

During observation period no new errors were found, all services operation confirmed.

monitoring2023-09-07T13:12:44.000Z

Solution to the problem was executed and issue mitigated. Entered Observation period.

identified2023-09-07T13:09:10.000Z

Core of the issue was identified, our team works to resolve it.

investigating2023-09-07T12:57:10.000Z

Our Monitoring detected issue with cache service. We are currently investigating this issue.

Aug 4, 2023

Report: "Incident with Releases and Manufacturing, Design Review & Sharing on Web, Components and Supply Chain, MCAD CoDesigner"

Last update 2023-08-04T03:33:08.694Z

resolved2023-08-03T13:00:05.000Z

Partial outage in us-east.

Jul 28, 2023

Report: "Partial outage of Components and Supply Chain in Europe"

Last update 2023-07-28T13:08:57.359Z

resolved2023-07-28T13:08:57.342Z

Partial outage of Components and Supply Chain in Europe - Passed Monitoring period with no issues . Incident Resolved.

monitoring2023-07-28T12:55:05.644Z

Partial outage of Components and Supply Chain in Europe - issue was identified and mitigated. Entering Monitoring period.

investigating2023-07-28T12:46:13.891Z

Partial outage of Components and Supply Chain in Europe

Report: "Design Review & Sharing on Web"

Last update 2023-07-28T09:22:57.750Z

resolved2023-07-27T12:35:24.144Z

Observation period finished no further problems discovered since issue was resolved.

monitoring2023-07-27T11:40:29.300Z

Problem was identified and mitigated.

investigating2023-07-27T11:36:01.005Z

We are continuing to investigate this issue.

investigating2023-07-27T11:01:54.553Z

We are continuing to investigate this issue.

investigating2023-07-27T10:45:59.000Z

We are currently experiencing degraded performance on Design Review & Sharing on Web. It is currently being investigated.

Jul 10, 2023

Report: "Incident with Collaboration service"

Last update 2023-07-10T09:12:02.187Z

resolved2023-07-02T23:00:00.000Z

Our team noticed an issue with Collaboration service. Currently the issue resolved and the service is fully functional.

Jun 13, 2023

Report: "Incident with Projects Storage, Releases and Manufacturing, Design Review & Sharing on Web, Components and Supply Chain, MCAD CoDesigner, User Identity"

Last update 2023-06-13T22:14:00.039Z

resolved2023-06-13T20:42:42.706Z

This incident has been resolved.

investigating2023-06-13T20:26:53.588Z

Incident with MCAD CoDesigner, Design Review & Sharing on Web, Components and Supply Chain

investigating2023-06-13T20:26:00.559Z

We are continuing to investigate this issue.

investigating2023-06-13T20:24:14.624Z

We are continuing to investigate this issue.

investigating2023-06-13T20:22:46.872Z

Currently we are investigating AWS outage causing multiple issues relating to US-East

Jun 10, 2023

Report: "Incident with Comments Service and Component Service"

Last update 2023-06-10T16:50:07.308Z

resolved2023-06-10T16:50:07.294Z

Our team noticed issue with Comments and Components services. All services passed observation time and are fully available.

monitoring2023-06-10T16:37:57.526Z

A fix have been deployed, stability of services is currently being monitored.

investigating2023-06-10T16:00:53.188Z

Our team noticed issue with Comments and Components services, core of the issue is currently being investigated.

Jun 7, 2023

Report: "Incident with Projects Storage, Releases and Manufacturing, Design Review & Sharing on Web, Components and Supply Chain, MCAD CoDesigner, User Identity"

Last update 2023-06-07T19:45:17.552Z

resolved2023-06-07T19:45:17.539Z

Incident is resolved

identified2023-06-07T19:37:34.328Z

Currently ongoing issue is connected with networking problem - we are working on pinpointing the exact source of the problem and mitigating it.

identified2023-06-07T19:14:17.936Z

We have identified the issue and are working on mitigation.

Apr 17, 2023

Report: "Incident with Projects Storage, Components and Supply Chain"

Last update 2023-04-17T17:19:38.839Z

resolved2023-04-17T10:07:03.000Z

This incident has been resolved.

investigating2023-04-17T10:06:45.000Z

We are continuing to investigate this issue.

investigating2023-04-17T09:55:22.937Z

We are currently investigating this issue.

Report: "Incident with Projects Storage, Releases and Manufacturing, Design Review & Sharing on Web, Components and Supply Chain, MCAD CoDesigner, User Identity"

Last update 2023-04-17T10:23:47.899Z

resolved2023-03-24T15:19:19.181Z

This incident has been resolved.

investigating2023-03-24T15:09:35.102Z

We are currently investigating this issue.

Apr 5, 2023

Report: "Incident with Projects Storage, Releases and Manufacturing, Design Review & Sharing on Web, Components and Supply Chain, MCAD CoDesigner"

Last update 2023-04-05T16:26:36.273Z

resolved2023-01-06T16:00:00.000Z

Partial outage.

Mar 10, 2023

Report: "Incident with Projects Storage, Releases and Manufacturing, Design Review & Sharing on Web, Components and Supply Chain, MCAD CoDesigner, User Identity"

Last update 2023-03-10T16:25:47.670Z

resolved2023-03-10T12:50:00.000Z

We are currently investigating this issue.

Feb 27, 2023

Report: "We are experiencing database performance issues"

Last update 2023-02-27T16:30:20.693Z

resolved2023-02-27T16:30:20.676Z

The incident is mitigated

investigating2023-02-27T15:55:22.856Z

Performance issues with global database, might impact overall performance of A365, investigating.

Feb 11, 2023

Report: "Incident with Projects Storage, Releases and Manufacturing, Design Review & Sharing on Web, Components and Supply Chain, MCAD CoDesigner, User Identity"

Last update 2023-02-11T05:58:30.933Z

resolved2023-02-11T05:58:30.916Z

This incident has been resolved.

identified2023-02-11T05:31:22.380Z

We are having major issue with one of Europe databases, issue is being currently worked on

identified2023-02-11T05:21:39.130Z

The issue has been identified and a fix is being implemented.

Feb 3, 2023

Report: "Incident with Design Review & Sharing on Web"

Last update 2023-02-03T13:20:08.635Z

resolved2023-02-03T13:15:04.719Z

The issue resolved across all the regions.

identified2023-02-03T13:04:38.343Z

The fix deployment in Europe region is ongoing.

investigating2023-02-03T11:55:09.000Z

A fix has been implemented and we are monitoring the results. The issues resolved in Asia and US regions

investigating2023-02-03T11:23:27.049Z

The issue has been identified and a fix is being implemented.

investigating2023-02-03T11:15:47.771Z

Derived Files can't be generated

Jan 23, 2023

Report: "Incident with Design Review & Sharing on Web"

Last update 2023-01-23T16:21:01.903Z

resolved2023-01-23T16:21:01.887Z

This incident has been resolved.

monitoring2023-01-23T16:20:25.261Z

A fix has been implemented and we are monitoring the results.

investigating2023-01-23T16:00:53.284Z

We are currently investigating this issue.

Jan 11, 2023

Report: "Incident with Design Review & Sharing on Web"

Last update 2023-01-11T19:40:16.731Z

resolved2022-12-22T03:00:00.000Z

Performance degradation

Jan 9, 2023

Report: "Incident with Projects Storage, Releases and Manufacturing, Design Review & Sharing on Web, Components and Supply Chain, MCAD CoDesigner"

Last update 2023-01-09T19:58:55.658Z

resolved2023-01-08T11:00:00.000Z

Infrastructure Failure.

Nov 17, 2022

Report: "Incident with Projects Storage, Releases and Manufacturing, Design Review & Sharing on Web, Components and Supply Chain, MCAD CoDesigner, User Identity"

Last update 2022-11-17T04:58:53.224Z

resolved2022-11-17T04:58:53.207Z

This incident has been resolved.

monitoring2022-11-17T04:51:46.098Z

A fix has been implemented and we are monitoring the results.

identified2022-11-17T04:37:09.678Z

AWS RDS Failure. Our team is working on resolving the issue.

identified2022-11-17T04:35:28.098Z

Our team is working on resolving the issue. AWS RDS Failure.