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The issue affecting the Console has been resolved and all services should now be operating normally. Thanks for your patience throughout this issue. If you have any questions or concerns please feel free to contact us via phone, email, or through the Fortra Support Portal.

We've applied fixes to the affected services and are now seeing signs of recovery. Testing is in progress, and once complete, we'll provide another update to let you know when service is fully restored.

Our team is still working hard to restore service for you. The root cause of the problem is understood and our recovery plan is in progress. We'll provide another update as soon as we're able to confirm that service is back up, or if there's a significant change. Thanks for your patience during this issue. If you'd like to speak with us about this before the next update, please contact us here: US: 877.484.8383 UK: +44 (0) 203 011 5533

We've identified an issue which is affecting login services for some users of Fortra's Alert Logic Console. You might be unable to authenticate when using the "Log In With Fortra" option. Fortra's engineering teams are doing everything we can do get this fixed quickly. We're sorry for the disruption and will provide an update as soon as we can. If there's anything we can help with in the meantime please get in touch: US: 877.484.8383 UK: +44 (0) 203 011 5533

The issue affecting the Console has been resolved and all services should now be operating normally. Thanks for your patience throughout this issue. If you have any questions or concerns please feel free to contact us via phone, email, or through the Fortra Support Portal.

We've applied fixes to the affected services and are now seeing signs of recovery. Testing is in progress, and once complete, we'll provide another update to let you know when service is fully restored.

Our team is still working hard to restore service for you. The root cause of the problem is understood and our recovery plan is in progress. We'll provide another update as soon as we're able to confirm that service is back up, or if there's a significant change. Thanks for your patience during this issue. If you'd like to speak with us about this before the next update, please contact us here:US: 877.484.8383UK: +44 (0) 203 011 5533

We've identified an issue which is affecting login services for some users of Fortra's Alert Logic Console. You might be unable to authenticate when using the "Log In With Fortra" option. Fortra's engineering teams are doing everything we can do get this fixed quickly. We're sorry for the disruption and will provide an update as soon as we can. If there's anything we can help with in the meantime please get in touch:US: 877.484.8383UK: +44 (0) 203 011 5533

The issue affecting incidents has been resolved and all services are operating normally. We apologize for any inconvenience this may have caused and appreciate your patience while we worked to resolve the issue. If you experience any further issues, please contact support@alertlogic.com.

We have implemented a fix for the issue affecting incidents and are currently monitoring the situation to ensure that the issue has been fully resolved. We will continue to provide updates until the incident is closed.

We are currently investigating an issue that may causing a delay in the creation of incidents in US-East-1. We will provide an update as soon as we have more information.

The issue affecting PCI scanning has been resolved and all services are operating normally. We apologize for any inconvenience this may have caused and appreciate your patience while we worked to resolve the issue. If you experience any further issues, please contact support@alertlogic.com.

We have implemented a fix for the issue affecting Alert Logic PCI scanning and are currently monitoring the situation to ensure that the issue has been fully resolved. We will continue to provide updates until the incident is closed.

We continue to work on a fix for this issue.

We continue to work on a fix for this issue.

We have identified an issue affecting customer PCI scanning and are currently working on a fix. We apologize for any inconvenience this may have caused and will provide updates as soon as we have more information.

This incident has been resolved.

Alert Logic customers may experience intermittent issues when attempting to connect to our phone system. If you are experiencing issues please navigate to our support portal https://support.alertlogic.com/hc/en-us or reach out to support@alertlogic.com and your case will be reviewed.

After a period of monitoring, we can confirm that this issue is resolved.

We are continuing to investigate this issue.

We are currently investigating an issue affecting incidents for some customers in US-East. We apologize for any inconvenience this may cause and will provide updates as they are available.

The issue affecting the Alert Logic Console has been resolved. We apologize for any inconvenience this may have caused and appreciate your patience while we worked to resolve the issue. If you experience any further issues, please contact support@alertlogic.com.

We have implemented a fix and are continuing to monitor the issue to ensure stability of service.

This issue is currently affecting access to the Alert Logic Console. Some users may experience performance issues when using the service. Our teams are investigating the issue with high priority.

We have implemented a fix and are continuing to monitor the issue. We have validated that services are operational across all regions.

We have identified the issue affecting the Alert Logic Console and are releasing the fix. We are seeing improvements to Console access in all regions. We apologize for any inconvenience this may have caused and will provide updates as soon as we have more information.

We continue to investigate this issue. Scheduled scans may fail to complete at this time, however once services are restored, affected scans will be retried.

We are currently investigating an issue that is affecting access to the Alert Logic Console. We will provide an update as soon as we have more information.

The issue affecting visibility into assets has been resolved and all services are operating normally. We apologize for any inconvenience this may have caused and appreciate your patience while we worked to resolve the issue. If you experience any further issues, please contact support@alertlogic.com.

We have implemented a fix for the issue affecting the assets service and are currently monitoring the situation to ensure that the issue has been fully resolved. We will continue to provide updates until the incident is closed.

We have identified an issue affecting visibility into assets for customers in the US region and are currently working on a fix. We apologize for any inconvenience this may have caused and will provide updates as soon as we have more information.

Following an extended period of monitoring, this incident is now resolved. If you experience any further issues, please contact support@alertlogic.com.

We have found that this issue impacted a subset of Network IDS appliances, spanning the period of September 15th until resolution on September 28th. Customers impacted by this issue may notice delayed timestamps in event data and any resulting incidents. This incident will remain in a monitoring state as we continue to review the fix.

We are seeing improvements to the health of affected appliances and continue to address this issue.

We continue to address this issue and are nearing resolution.

We continue to work on this issue.

We have identified an issue affecting Network IDS appliance reporting and are currently working on a fix. We apologize for any inconvenience this may have caused and will provide updates as soon as we have more information.

We experienced an issue regarding scheduled PCI scans that impacted some of our US-based customers between September 15 to September 25. If your PCI scan wasn't executed during this timeframe, please follow these steps to reschedule: - Open the Alert Logic Console and select the menu icon, then click 'Configure' - Choose 'PCI Scanning' and select the scan policy you wish to reschedule. - In the 'Scan Schedule' section, set the desired scan time, frequency, and your timezone. - Press 'Submit PCI scan job'. We apologize for any inconvenience this may have caused. If you experience any further issues, please contact support@alertlogic.com.

The issue affecting WAF configuration page has been resolved and all services are operating normally. We apologize for any inconvenience this may have caused and appreciate your patience while we worked to resolve the issue. If you experience any further issues, please contact support@alertlogic.com.

We have implemented a fix for the issue affecting the WAF configuration page and are currently monitoring the situation to ensure that the issue has been fully resolved. We will continue to provide updates until the incident is closed.

We are currently investigating an issue that may be impacting the availability of the WAF configuration page in the Alert Logic MDR Console for customers in US-East-1. We will provide an update as soon as we have more information.

The Alert Logic Console is now functioning correctly. The incident is resolved.

The issue has been identified. Our engineering teams are working to restore service.

We are currently investigating an issue that is causing degradation to the WAF management portion of the Alert Logic Console. We will provide an update as soon as we have more information.

The issue affecting the EEP Console for UK customers has been resolved and all services are operating normally. We apologize for any inconvenience this may have caused and appreciate your patience while we worked to resolve the issue. If you experience any further issues, please contact support@alertlogic.com.

We are continuing to work on a fix for this issue.

We are aware of a problem that is impacting the functionality of the EEP section in the Alert Logic Console specifically for customers in the UK. We are actively addressing this issue and developing a solution. There is no impact to the security output of this product. We apologize for any inconvenience this may have caused and will provide updates as soon as we have more information.

The issue affecting Assets health stats in the console has been resolved and all services are operating normally. We apologize for any inconvenience this may have caused and appreciate your patience while we worked to resolve the issue. If you experience any further issues, please contact support@alertlogic.com.

We have implemented a fix for the issue affecting health stats and have verified that metrics are now visible in the Console. We will continue to monitor the situation to ensure that the issue has been fully resolved. We will continue to provide updates until the incident is closed.

We have identified an issue that may be impacting the visibility of agent and appliance stats in the Alert Logic Console for customers in US-East-1. There is no loss to data as a result of this incident, and stats will continue to be visible in reports. We will provide an update as soon as we have more information.

The issue affecting reports in the Alert Logic Console has been resolved and all services are operating normally. We apologize for any inconvenience this may have caused and appreciate your patience while we worked to resolve the issue. If you experience any further issues, please contact support@alertlogic.com.

We have identified an issue affecting reports in the Alert Logic Console and are currently working on a fix. We apologize for any inconvenience this may have caused and will provide updates as soon as we have more information.

We are currently investigating an issue that may be impacting reports in the Alert Logic Console for MDR customers. We will provide an update as soon as we have more information.

The issue affecting EEP has been resolved and all services are operating normally. We apologize for any inconvenience this may have caused and appreciate your patience while we worked to resolve the issue. If you experience any further issues, please contact support@alertlogic.com.

We have implemented a fix for the issue affecting EEP and are currently monitoring the situation to ensure that the issue has been fully resolved. We will continue to provide updates until the incident is closed.

We are continuing to work on a fix for this issue.

We have identified an issue affecting EEP and are currently working on a fix. We apologize for any inconvenience this may have caused and will provide updates as soon as we have more information.

We are currently investigating an issue that may be impacting the use of Extended Endpoint Protection. We will provide an update as soon as we have more information.

Availability and functionality of the Alert Logic Console is now restored. The incident is resolved.

We are beginning to see restored service functionality on the Alert Logic Console. The root cause of this issue due to ongoing AWS degradation in the US-East-1 region. We are actively monitoring the situation, and you can find more information at https://health.aws.amazon.com/health/status.

The issue has been identified and a fix is being implemented.

We are currently investigating an issue with the Alert Logic Console. During this time, customers will experience intermittent login failures when attempting to log in. This is affecting customers in all regions.

The issue affecting the EEP product has been resolved and all services are operating normally. We apologize for any inconvenience this may have caused and appreciate your patience while we worked to resolve the issue. If you experience any further issues, please contact support@alertlogic.com.

We have implemented a fix for the issue affecting the EEP product and are currently monitoring the situation to ensure that the issue has been fully resolved. We will continue to provide updates until the incident is closed.

We continue to develop a fix for this issue.

We are continuing to work on a fix for this issue.

We have identified an issue affecting the Extended Endpoint Protection (EEP) product and are currently working on a fix. We apologize for any inconvenience this may have caused and will provide updates as soon as we have more information.

The <product> is now fully operational. Thank you for your patience during this time. If you experience any further issues, please contact support@alertlogic.com.

We are continuing to monitor for any further issues.

A fix has been applied and service restoration is underway. Service health validation is being performed. The incident is in a 'Monitoring' state.

A technical issue is currently affecting the availability of the Alert Logic family of websites. The root cause has been identified and a fix is being implemented.

Alert Logic Engineers have identified and corrected the problem. No data or information was lost during this incident. The Console is now operational and able to authenticate as normal.

We are aware of the inability to log in to the Alert Logic Console, which is affecting all regions. Our Engineers are diagnosing the issue at this time. We will update with more information shortly.

This incident is now resolved.

We have identified an issue where newly provisioned Agents or those Agents attempting to re-establish connection are currently unable to connect to IDS Appliances. We are aware of the root cause and are working to resolve the issue.

This incident is now resolved.

A fix has been implemented and we are monitoring the results.

We are aware of users experiencing intermittent issues when interacting with several components of the Alert Logic Console. We have identified the root cause of the issue and are working to restore the user experience.

Alert Logic Engineering teams have identified the root cause, applied the fix and all services have been verified. This issue is resolved.

We are continuing to work on a fix for this issue.

A scaling issue with a subsystem that controls the Alert Logic Console has been identified. This is currently impacting Console, Service Desk and the ability for Support and SOC teams to respond to requests. Engineering teams are implementing the fix and will be resolved soon.

This incident is now resolved.

We have now applied a fix and have verified that incidents are visible within the Alert Logic Console for US-East customers. We will now place this incident into a Monitoring state.

We are aware of an issue affecting the display of incidents in the Alert Logic Console for customers in the US-East region. We have identified the root cause and are working towards deploying a fix. All incidents are being correctly created, stored, and escalated; and only the viewing of incidents in the Console is affected. As a workaround, users can navigate to the URL's sent within notifications to view incidents. We will post further updates as they are available.

Alert Logic Console access and functionality has been restored in all regions. This incident is now resolved.

The issue has been identified and a fix is being implemented.

We are aware of degradation to the Alert Logic Console. Users attempting to access the Console may experience intermittent issues with access and/or functionality. We will post further updates as they are available.

This incident is now resolved. Incident details that were incorrectly rendered during the period of impact are now fully re-elaborated.

We have successfully executed and validated a fix to the affected internal service. Incident details that were incorrectly rendered during the period of impact are in the process of being re-elaborated. This incident will remain in a monitoring state until that action is complete.

The issue has been identified and a fix is being implemented.

We are currently investigating an issue with an internal service, which is intermittently causing incidents to render details, such as title, description, and recommendations, incorrectly. This is visible via the Alert Logic Console and email notifications.

This incident has been resolved.

We are currently investigating an issue where Endpoint Protection pages are intermittently loading in the Alert Logic Console for customers in the US-East Region.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are currently investigating an issue with the Alert Logic Console. During this time, customers will experience intermittent login failures to the Alert Logic Console. This is affecting customers in all regions.

This incident has been resolved.

Due to an ongoing global incident with a third parry vendor, the Alert Logic Support site (https://support.alertlogic.com) is intermittently unavailable. We are following for updates and will advise once resolved. For now, customers are encouraged to contact us via phone using the following details. US: 877.484.8383 / UK: +44 (0) 203 011 5533

This incident has been resolved.

We are continuing to investigate this issue.

We are currently investigating an issue with the Topology page in the Alert Logic Console. Customers may experience issues when attempting to load this product feature.

This incident has been resolved. Customers in this region are now able to manage and configure in-line WAF Appliances.

We have identified an issue affecting in-line WAF Appliances in the US-West region. Customers in this region are currently unable to manage or configure WAF appliances. All sites and connections to the Appliances remain active and there is no reduction in security posture. A fix is being developed and we will provide an update once released and validated.

This incident has been resolved.

An issue has been discovered that is affecting customers within the US-East-1 region. We have discovered the root cause and are working to implement the fix. Customers within this region may experience delays in IDS and Log processing, and intermittent portal access/functionality.

This incident is now resolved. Customers can now continue to contact Alert Logic Support via the support@alertlogic.com email address.

We are investigating an issue where customers are unable to raise or receive support tickets via the support@alertlogic.com email address. If you need to raise or follow up on a ticket with Alert Logic Support during this time, please submit a ticket via the support portal or contact us via phone. Details of how to utilize both options are listed here - https://support.alertlogic.com/hc/

This incident is now resolved. Customers can now continue to contact Alert Logic Support via the support@alertlogic.com email address.

We are investigating an issue where customers are unable to raise or receive support tickets via the support@alertlogic.com email address. If you need to raise or follow up on a ticket with Alert Logic Support during this time, please submit a ticket via the support portal or contact us via phone. Details of how to utilize both options are listed here - https://support.alertlogic.com/hc/

This incident has been resolved.

The issue has been identified and a fix is being implemented.

We are continuing to investigate this issue.

We are currently investigating an issue with the Alert Logic Console. Customers may experience issues when attempting to load a subset of pages and features.

This Incident is now resolved. Both statistical and health data are back to operational levels in US-East.

A fix has been implemented and we are monitoring the results. There is a backlog of statistical data that requires processing, which is expected to complete by 09:30 CT. All new incoming data remains unaffected.

We are continuing to work on a fix for this issue.

We have identified an issue in the US-East region where IDS and Log products are displaying incorrect statistical and health values in the Alert Logic Console. Customers in this region may have also received health email notifications as a result. Customer Agents and Appliances are reachable, operating as expected, and are not in an unhealthy state, despite the notifications.

This incident is now resolved. UK Customers can now continue to contact our Support Team by telephone on +44 203 011 5533

Customers are now able to contact our Support teams on our US number +1 877 484 8383. We are continuing to investigate an outstanding issue with inbound phone calls to our UK number.

We are investigating an issue with our phone system, affecting inbound customer calls. If you need to raise or follow up on a ticket with Alert Logic Support during this time, please submit a ticket via the support portal - https://support.alertlogic.com/hc/ or contact us via email - support@alertlogic.com

This Incident is resolved. Alert Logic Engineers discovered a database issue in US-West which required a fix to restore communication between internal services. Customers affected during this time would have experienced issues when attempting to load a subset of pages and features in the Alert Logic Console. In addition, IDS data was not being processed in expected timeframes as it was queued at the host, pending transportation. Once resolved, all queued data was transported for analysis.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are currently investigating an issue with the Alert Logic Console in US-West. Customers in this region are experiencing issues when attempting to load a subset of pages and features.

Following a period of monitoring, Alert Logic Engineers have confirmed that all accounts are fully operational. This Incident is now resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are currently investigating an issue with Health components not loading statistical data in the Alert Logic Console. This is affecting customers using the Alert Logic Console in US-West and US-East regions.

Alert Logic reporting features are now confirmed to be fully operational. This incident has been resolved.

Customers are now able to successfully execute and receive scheduled reports. Alert Logic Engineers are working towards the restoration of interactive report searches and we will provide a further update when this has been completed.

The issue has been identified and a fix is being implemented.

We are currently investigating an issue with reporting features. Customers attempting to run an interactive report search via the Alert Logic Console will not see the latest results. In addition, those customers with scheduled reports may receive reports that do not contain the latest results.

Alert Logic Engineers have confirmed that all report services are back to a fully operational state. Any affected reports will be re-run and re-sent via e-mail. There is no action required by customers. If you have any further questions on this incident, please contact support@alertlogic.com.

AWS have declared that impacted services are functional in the US-East region. Alert Logic Engineers have validated report features and can confirm that all systems are operational. We will continue to monitor reporting services and provide a further update when we are ready to declare the incident resolved. If you have any further questions, please contact support@alertlogic.com.

AWS have reported an issue in the US-East region which is affecting Alert Logic report features. Customers in this region attempting to run an interactive report search via the Alert Logic Console will not see the latest results. In addition, those customers with scheduled reports will receive reports that do not contain the latest results. We continue to follow the AWS service status updates. Once resolved, all affected reports will be re-run and customers will receive an updated report.

Following a period of monitoring, Alert Logic Engineers have confirmed that all services are back to a fully operational state. This Incident is now resolved. If you have any further questions on this incident, please contact support@alertlogic.com.

AWS have declared that all impacted services are functional in the US-West region. Alert Logic Engineers have validated all features and services and can confirm that all systems are operational. We will continue to monitor services and provide a further update when we are ready to declare the incident resolved. If you have any further questions, please contact support@alertlogic.com.

The issue has been identified and internal teams are validating restoration.

An issue has been discovered that is affecting customers within the US-West AWS region. Customers in these regions may experience delays in IDS and Log processing and intermittent portal access/functionality.

Following a period of monitoring, Alert Logic Engineers have confirmed that processing of the data backlog has completed successfully and all services are back to a fully operational state. This Incident is now resolved. If you have any further questions on this incident, please contact support@alertlogic.com.

AWS have declared that all impacted services are functional in US regions. Alert Logic Engineers have validated all features and services and can confirm that all systems are operational. For those customers sending IDS and Log data, it has been received and is currently being processed for analysis and escalation. Customers attempting to execute searches for recent log messages or IDS observations may not see the latest results due to the data processing backlog - this is expected to take several hours. If you have any further questions, please contact support@alertlogic.com.

This incident is now confirmed to be isolated to those customers in US regions. EU and UK customers may disregard. We continue to follow service updates from AWS and will provide a further update when we confirm the issue is resolved and have validated internal services.

We are continuing to work on a fix for this issue.

We are aware of an on-going global issue with AWS. We have performed an impact assessment of Alert Logic services and can confirm that we are collecting and storing data for IDS and Log products. Customers in US regions are not currently processing the collected data for review and escalation by our SOC. Customers in the EU region remain unaffected. Further issues can be seen in US regions when trying to interact with the Alert Logic Console, including search, dashboards and scanning. WAF, Endpoint Protection and Reporting products are currently unaffected.

We are continuing to investigate this issue.

An issue has been discovered that is affecting customers within AWS regions (US-East, US-West & EU-West). Customers in these regions may experience delays in IDS and Log processing and intermittent portal access/functionality.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to work on a fix for this issue.

We have identified the cause of the issue and a fix is being implemented.

We are currently aware of issues within the Alert Logic Console, resulting in customers of all regions being intermittently unable to login and interact with pages. This impact is limited to Console availability, and does not detriment security posture.

Customers are now able to log in to the Alert Logic Console without previously noted SSO failures. If you do continue to experience issues, please contact support@alertlogic.com.

We are aware of an on-going issue with SSO vendor, Auth0, where elevated response times and intermittent errors are experienced. This is affecting those customers attempting a login via SSO. During this time, affected customers will experience intermittent login failures to the Alert Logic Console. We will continue to provide updates as they are received from the vendor.

We have successfully implemented a fix. Following a period of monitoring, we have verified full functionality of the Alert Logic Console. This Incident is now resolved.

We have identified the cause of the issue and a fix is being implemented.

We are currently aware of and investigating an issue with the Alert Logic Console where several UI features are not loading correctly in US Regions.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are continuing to investigate this issue.

We are currently investigating an issue in the US-West region where IDS and Log based Incidents are experiencing delays in processing. Please note that although there are expected delays, all data is being received, ready for processing. In addition, customers may experience intermittent issues when navigating the Alert Logic Console.

The Alert Logic Console is now fully operational. Thank you for your patience during this time. If you experience any further issues, please contact support@alertlogic.com.

The issue has been identified and a fix is being implemented.

We are currently investigating an issue with the Alert Logic Console. Customers may intermittently experience issues when attempting to load pages.

WAF and IDS event pages are now fully operational in the Alert Logic Console. If you experience any further issues, please contact support@alertlogic.com.

We are aware of and investigating an issue affecting UK customers where errors are displaying intermittently when accessing WAF and IDS Event pages in the Alert Logic Console.

Alert Logic Engineers have validated that the backlog of stats data has now fully caught up. This incident is now resolved.

Engineering teams have successfully resolved the issue affecting IDS stats data in the Alert Logic Console. There is a backlog of stats data to process which will take several hours to catch up and Engineers are monitoring through to resolution.

Engineering teams are working on the fix and are working to catch the stats up.

We are currently investigating an issue where IDS stats are not displaying in the Alert Logic Console & customers who have configured collection alerts are receiving alerts related to the stats, in the US-West-1 region. Engineering teams have identified the impacted services are working to make these stats available. This effort will also resolve the issue with the collection alarms.

All US-West services are now fully operational. If you experience any further issues, please contact support@alertlogic.com

A fix has been implemented and we are monitoring the results.

An issue has been discovered that is affecting customers within the US-West region. Customers within the US-West may experience delays in IDS and Log processing and intermittent portal access/functionality. We are currently executing a remediation plan.